feat: set max turns to 6

2025-10-08 19:21:33 +05:30
272 changed files with 2497 additions and 5396 deletions
@@ -70,7 +70,6 @@ jobs:
            spec/services/mfa/authentication_service_spec.rb \
            spec/requests/api/v1/profile/mfa_controller_spec.rb \
            spec/controllers/devise_overrides/sessions_controller_spec.rb \
-            spec/models/application_record_external_credentials_encryption_spec.rb \
            --profile=10 \
            --format documentation
        env:
@@ -644,7 +644,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (3.2.3)
+    rack (3.2.0)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -178,13 +178,7 @@ class Messages::MessageBuilder
    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
    normalized_content = normalize_email_body(@message.content)

-    # Use custom HTML content if provided, otherwise generate from message content
-    email_attributes[:html_content] = if custom_email_content_provided?
-                                        build_custom_html_content
-                                      else
-                                        build_html_content(normalized_content)
-                                      end
-
+    email_attributes[:html_content] = build_html_content(normalized_content)
    email_attributes[:text_content] = build_text_content(normalized_content)
    email_attributes
  end
@@ -219,17 +213,4 @@ class Messages::MessageBuilder

    ChatwootMarkdownRenderer.new(content).render_message.to_s
  end
-
-  def custom_email_content_provided?
-    @params[:email_html_content].present?
-  end
-
-  def build_custom_html_content
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-
-    html_content[:full] = @params[:email_html_content]
-    html_content[:reply] = @params[:email_html_content]
-
-    html_content
-  end
 end
@@ -10,28 +10,10 @@ class V2::Reports::BaseSummaryBuilder

  def load_data
    @conversations_count = fetch_conversations_count
-    load_reporting_events_data
-  end
-
-  def load_reporting_events_data
-    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
-    index_key = group_by_key.to_s.split('.').last
-
-    results = reporting_events
-              .select(
-                "#{group_by_key} as #{index_key}",
-                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
-                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
-                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
-                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
-              )
-              .group(group_by_key)
-              .index_by { |record| record.public_send(index_key) }
-
-    @resolved_count = results.transform_values(&:resolved_count)
-    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
-    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
-    @avg_reply_time = results.transform_values(&:avg_reply_time)
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
  end

  def reporting_events
@@ -42,6 +24,14 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

+  def fetch_average_time(event_name)
+    get_grouped_average(reporting_events.where(name: event_name))
+  end
+
+  def fetch_resolved_count
+    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
+  end
+
  def group_by_key
    # Override this method
  end
@@ -50,6 +40,10 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

+  def get_grouped_average(events)
+    events.group(group_by_key).average(average_value_key)
+  end
+
  def average_value_key
    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
  end
@@ -13,7 +13,10 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder

  def load_data
    @conversations_count = fetch_conversations_count
-    load_reporting_events_data
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
  end

  def fetch_conversations_count
@@ -1,5 +1,4 @@
 <script setup>
-import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import AssistantCard from 'dashboard/components-next/captain/assistant/AssistantCard.vue';
@@ -7,7 +6,6 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { assistantsList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';

 const emit = defineEmits(['click']);
-const { isOnChatwootCloud } = useAccount();

 const onClick = () => {
  emit('click');
@@ -22,7 +20,6 @@ const onClick = () => {
    fallback-thumbnail-dark="/assets/images/dashboard/captain/assistant-dark.svg"
    learn-more-url="https://chwt.app/captain-assistant"
    class="mb-8"
-    :hide-actions="!isOnChatwootCloud"
  />
  <EmptyStateLayout
    :title="$t('CAPTAIN.ASSISTANTS.EMPTY_STATE.TITLE')"
@@ -1,5 +1,4 @@
 <script setup>
-import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DocumentCard from 'dashboard/components-next/captain/assistant/DocumentCard.vue';
@@ -7,7 +6,6 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { documentsList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';

 const emit = defineEmits(['click']);
-const { isOnChatwootCloud } = useAccount();

 const onClick = () => {
  emit('click');
@@ -21,7 +19,6 @@ const onClick = () => {
    fallback-thumbnail="/assets/images/dashboard/captain/document-light.svg"
    fallback-thumbnail-dark="/assets/images/dashboard/captain/document-dark.svg"
    learn-more-url="https://chwt.app/captain-document"
-    :hide-actions="!isOnChatwootCloud"
    class="mb-8"
  />
  <EmptyStateLayout
@@ -1,5 +1,4 @@
 <script setup>
-import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ResponseCard from 'dashboard/components-next/captain/assistant/ResponseCard.vue';
@@ -7,7 +6,6 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { responsesList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';

 const emit = defineEmits(['click']);
-const { isOnChatwootCloud } = useAccount();

 const onClick = () => {
  emit('click');
@@ -21,7 +19,6 @@ const onClick = () => {
    fallback-thumbnail="/assets/images/dashboard/captain/faqs-light.svg"
    fallback-thumbnail-dark="/assets/images/dashboard/captain/faqs-dark.svg"
    learn-more-url="https://chwt.app/captain-faq"
-    :hide-actions="!isOnChatwootCloud"
    class="mb-8"
  />
  <EmptyStateLayout
@@ -10,7 +10,6 @@ defineProps({
  fallbackThumbnail: { type: String, default: '' },
  fallbackThumbnailDark: { type: String, default: '' },
  learnMoreUrl: { type: String, default: '' },
-  hideActions: { type: Boolean, default: false },
 });

 const imageError = ref(false);
@@ -66,7 +65,7 @@ const openLink = link => {
      <div class="flex flex-col flex-1 gap-3 ltr:pr-8 rtl:pl-8">
        <p v-if="note" class="text-n-slate-12 text-sm mb-0">{{ note }}</p>

-        <div v-if="!hideActions" class="flex gap-3">
+        <div class="flex gap-3">
          <slot name="actions">
            <Button
              v-if="videoUrl"
@@ -13,7 +13,6 @@ defineProps({
  fallbackThumbnail: { type: String, default: '' },
  fallbackThumbnailDark: { type: String, default: '' },
  learnMoreUrl: { type: String, default: '' },
-  hideActions: { type: Boolean, default: false },
 });

 const imageError = ref(false);
@@ -93,7 +92,7 @@ const openLink = link => {
            {{ note }}
          </p>

-          <div v-if="!hideActions" class="flex gap-3 justify-between w-full">
+          <div class="flex gap-3 justify-between w-full">
            <slot name="actions">
              <Button
                v-if="videoUrl"
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "آخر 7 أيام",
-      "LAST_14_DAYS": "آخر 14 يوماً",
      "LAST_30_DAYS": "آخر 30 يوماً",
      "LAST_3_MONTHS": "آخر 3 أشهر",
      "LAST_6_MONTHS": "آخر 6 أشهر",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_INBOX_REPORTS": "تحميل تقارير صندوق الوارد",
    "FILTER_DROPDOWN_LABEL": "اختر صندوق الوارد",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "المحادثات",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "تنزيل التقرير"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "تنزيل التقرير"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "المحادثات من قبل الوكلاء",
      "LOADING_MESSAGE": "جاري تحميل مقاييس الوكيل...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Разговори",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Últims 7 dies",
-      "LAST_14_DAYS": "Últims 14 dies",
      "LAST_30_DAYS": "Últims 30 dies",
      "LAST_3_MONTHS": "Últims tres mesos",
      "LAST_6_MONTHS": "Últims sis mesos",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_INBOX_REPORTS": "Baixa els informes de la safata d'entrada",
    "FILTER_DROPDOWN_LABEL": "Selecciona Safata d'entrada",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Converses",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} converses",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Sense converses",
-      "CONVERSATION": "{count} conversa",
-      "CONVERSATIONS": "{count} converses",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Converses per agents",
      "LOADING_MESSAGE": "S'estan carregant les mètriques dels agents...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Posledních 7 dní",
-      "LAST_14_DAYS": "Posledních 14 dní",
      "LAST_30_DAYS": "Posledních 30 dní",
      "LAST_3_MONTHS": "Poslední 3 měsíce",
      "LAST_6_MONTHS": "Posledních 6 měsíců",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Pro vytvoření hlášení jsme neobdrželi dostatek dat, zkuste to prosím později.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Konverzace",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Seneste 7 dage",
-      "LAST_14_DAYS": "Seneste 14 dage",
      "LAST_30_DAYS": "Seneste 30 dage",
      "LAST_3_MONTHS": "Seneste 3 måneder",
      "LAST_6_MONTHS": "Seneste 6 måneder",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
    "DOWNLOAD_INBOX_REPORTS": "Download indbakke rapporter",
    "FILTER_DROPDOWN_LABEL": "Vælg Indbakke",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Samtaler",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Samtaler af agenter",
      "LOADING_MESSAGE": "Indlæser agent målinger...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Letzten 7 Tage",
-      "LAST_14_DAYS": "Letzten 14 Tage",
      "LAST_30_DAYS": "Letzte 30 Tage",
      "LAST_3_MONTHS": "Die letzten 3 Monate",
      "LAST_6_MONTHS": "Die letzten 6 Monate",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
    "DOWNLOAD_INBOX_REPORTS": "Agenten-Berichte herunterladen",
    "FILTER_DROPDOWN_LABEL": "Eingang auswählen",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Konversationen",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} Konversationen",
      "DOWNLOAD_REPORT": "Bericht herunterladen"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Keine Konversation",
-      "CONVERSATION": "{count} Konversation",
-      "CONVERSATIONS": "{count} Konversationen",
-      "DOWNLOAD_REPORT": "Bericht herunterladen"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Konversationen von Agenten",
      "LOADING_MESSAGE": "Agent-Daten werden geladen...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Τελευταίες 7 ημέρες",
-      "LAST_14_DAYS": "Τελευταίες 14 ημέρες",
      "LAST_30_DAYS": "Τελευταίες 30 ημέρες",
      "LAST_3_MONTHS": "Τελευταίοι 3 μήνες",
      "LAST_6_MONTHS": "Τελευταίοι 6 μήνες",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
    "DOWNLOAD_INBOX_REPORTS": "Λήψη αναφορών εισερχομένων",
    "FILTER_DROPDOWN_LABEL": "Επιλογή Εισερχομένων",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Συζητήσεις",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Συζητήσεις αντιπροσώπων",
      "LOADING_MESSAGE": "Φόρτωση μετρήσεων πράκτορα...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Últimos 7 días",
-      "LAST_14_DAYS": "Últimos 14 días",
      "LAST_30_DAYS": "Últimos 30 días",
      "LAST_3_MONTHS": "Últimos 3 meses",
      "LAST_6_MONTHS": "Últimos 6 meses",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
    "DOWNLOAD_INBOX_REPORTS": "Descargar reportes de bandeja de entrada",
    "FILTER_DROPDOWN_LABEL": "Seleccione una bandeja de entrada",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversaciones",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversaciones",
      "DOWNLOAD_REPORT": "Descargar reporte"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No hay conversaciones",
-      "CONVERSATION": "{count} conversación",
-      "CONVERSATIONS": "{count} conversaciones",
-      "DOWNLOAD_REPORT": "Descargar reporte"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversaciones por agentes",
      "LOADING_MESSAGE": "Cargando métricas del agente...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "در ۷ روز گذشته",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "در ۳۰ روز گذشته",
      "LAST_3_MONTHS": "۳ ماه گذشته",
      "LAST_6_MONTHS": "۶ ماه گذشته",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "متاسفانه اطلاعات کافی دریافت نشد، لطفا بعدا دوباره امتحان کنید",
    "DOWNLOAD_INBOX_REPORTS": "دانلود گزارش های صندوق ورودی",
    "FILTER_DROPDOWN_LABEL": "انتخاب صندوق ورودی",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "گفتگوها",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} گفتگو",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "بدون هیچ گفتگویی",
-      "CONVERSATION": "{count} گفتگو",
-      "CONVERSATIONS": "{count} گفتگو",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "گفتگوهای اپراتور ها",
      "LOADING_MESSAGE": "در حال بارگیری معیارهای اپراتور...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Viimeiset 7 päivää",
-      "LAST_14_DAYS": "Viimeiset 14 päivää",
      "LAST_30_DAYS": "Viimeiset 30 päivää",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Keskustelut",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "7 derniers jours",
-      "LAST_14_DAYS": "14 derniers jours",
      "LAST_30_DAYS": "30 derniers jours",
      "LAST_3_MONTHS": "3 derniers mois",
      "LAST_6_MONTHS": "6 derniers mois",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
    "DOWNLOAD_INBOX_REPORTS": "Télécharger les rapports de la boîte de réception",
    "FILTER_DROPDOWN_LABEL": "Sélectionner la boîte de réception",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Aucune conversation",
-      "CONVERSATION": "Conversation {count}",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations par des agents",
      "LOADING_MESSAGE": "Chargement des métriques de l'agent...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "7 הימים האחרונים",
-      "LAST_14_DAYS": "14 הימים האחרונים",
      "LAST_30_DAYS": "30 הימים האחרונים",
      "LAST_3_MONTHS": "3 החודשים האחרונים",
      "LAST_6_MONTHS": "6 החודשים האחרונים",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "לא קיבלנו מספיק נקודות נתונים כדי להפיק דוח, אנא נסה שוב מאוחר יותר.",
    "DOWNLOAD_INBOX_REPORTS": "הורד דוחות תיבת דואר נכנס",
    "FILTER_DROPDOWN_LABEL": "בחר תיבת דואר",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "שיחות",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} שיחות",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "בלי שיחות",
-      "CONVERSATION": "שיחה {count}",
-      "CONVERSATIONS": "{count} שיחות",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "שיחות של סוכנים",
      "LOADING_MESSAGE": "מדדי סוכן טעינה...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Utolsó 7 nap",
-      "LAST_14_DAYS": "Utolsó 14 nap",
      "LAST_30_DAYS": "Utolsó 30 nap",
      "LAST_3_MONTHS": "Elmúlt 3 hónapban",
      "LAST_6_MONTHS": "Elmúlt 6 hónapban",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Nem érkezett elég adat hogy jelentést generáljunk, kérjük próbáld később.",
    "DOWNLOAD_INBOX_REPORTS": "Beérkezett üzenetek letöltése",
    "FILTER_DROPDOWN_LABEL": "Válassz egy fiókot",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Beszélgetések",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Nincsennek beszélgetések",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Ügynökök által kezelt beszélgetések",
      "LOADING_MESSAGE": "Ügynökök betöltése...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "7 hari terakhir",
-      "LAST_14_DAYS": "14 hari terakhir",
      "LAST_30_DAYS": "30 hari terakhir",
      "LAST_3_MONTHS": "3 bulan terakhir",
      "LAST_6_MONTHS": "6 bulan terakhir",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
    "DOWNLOAD_INBOX_REPORTS": "Unduh laporan kotak masuk",
    "FILTER_DROPDOWN_LABEL": "Pilih kotak masuk",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Percakapan",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} percakapan",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Tidak ada percakapan",
-      "CONVERSATION": "{count} percakapan",
-      "CONVERSATIONS": "{count} percakapan",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Percakapan oleh Agen",
      "LOADING_MESSAGE": "Memuat metrik agen...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Síðustu 7 daga",
-      "LAST_14_DAYS": "Síðustu 14 daga",
      "LAST_30_DAYS": "Síðustu 30 daga",
      "LAST_3_MONTHS": "Síðustu 3 mánuði",
      "LAST_6_MONTHS": "Síðustu 6 mánuði",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Samtöl",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -147,7 +147,7 @@
      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
      "SEND_ATTACHMENT": "Send Attachment",
      "SEND_MESSAGE": "Send a Message",
-      "ADD_PRIVATE_NOTE": "Aggiungi una Nota Privata",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "CHANGE_PRIORITY": "Change Priority",
      "ADD_SLA": "Add SLA",
      "OPEN_CONVERSATION": "Apri conversazione"
@@ -3,23 +3,23 @@
    "MODAL": {
      "TITLE": "Twilio Templates",
      "SUBTITLE": "Select the Twilio template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configura template: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
    },
    "PICKER": {
      "SEARCH_PLACEHOLDER": "Cerca modelli",
      "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
      "NO_CONTENT": "No content",
-      "HEADER": "Intestazione",
-      "BODY": "Corpo",
-      "FOOTER": "Piè",
-      "BUTTONS": "Pulsanti",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
      "CATEGORY": "Categoria",
-      "MEDIA_CONTENT": "Contenuto Multimediale",
-      "MEDIA_CONTENT_FALLBACK": "contenuto multimediale",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
-      "REFRESH_BUTTON": "Aggiorna modelli",
-      "REFRESH_SUCCESS": "Aggiornamento modelli iniziato. Potrebbe volerci qualche minuto per aggiornare.",
-      "REFRESH_ERROR": "Impossibile aggiornare i modelli. Per favore riprova.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
      "LABELS": {
        "LANGUAGE": "Lingua",
        "TEMPLATE_BODY": "Corpo modello",
@@ -35,11 +35,11 @@
    "API_HOURS_WINDOW": "Puoi rispondere a questa conversazione solo entro {hours} ore",
    "NOT_ASSIGNED_TO_YOU": "Questa conversazione non è assegnata. Vuoi assegnare questa conversazione a te stesso?",
    "ASSIGN_TO_ME": "Assegna a me",
-    "BOT_HANDOFF_MESSAGE": "Si sta rispondendo a una conversazione che è attualmente gestita da un assistente o un bot.",
-    "BOT_HANDOFF_ACTION": "Segna aperta e assegna a te",
-    "BOT_HANDOFF_REOPEN_ACTION": "Segna conversazione aperta",
-    "BOT_HANDOFF_SUCCESS": "La conversazione ti è stata assegnata",
-    "BOT_HANDOFF_ERROR": "Impossibile prendere la conversazione. Riprova.",
+    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
    "TWILIO_WHATSAPP_CAN_REPLY": "È possibile rispondere a questa conversazione solo utilizzando un messaggio modello a causa di",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restrizione della finestra del messaggio a 24 ore",
    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Questo account Instagram è stato migrato alla nuova casella di posta del canale Instagram. Tutti i nuovi messaggi verranno visualizzati lì. Non sarà più possibile inviare messaggi da questa conversazione.",
@@ -72,15 +72,15 @@
      "HIDE_LABELS": "Hide labels"
    },
    "VOICE_CALL": {
-      "INCOMING_CALL": "Chiamata in arrivo",
-      "OUTGOING_CALL": "Chiamate in uscita",
-      "CALL_IN_PROGRESS": "Chiama in corso",
-      "NO_ANSWER": "Nessuna risposta",
-      "MISSED_CALL": "Chiamata persa",
-      "CALL_ENDED": "Chiamata terminata",
-      "NOT_ANSWERED_YET": "Non ancora risposta",
-      "THEY_ANSWERED": "Hanno risposto",
-      "YOU_ANSWERED": "Hai risposto"
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Risolvi",
@@ -160,9 +160,9 @@
      "AGENTS_LOADING": "Caricamento agenti...",
      "ASSIGN_TEAM": "Assegna team",
      "DELETE": "Elimina conversazione",
-      "OPEN_IN_NEW_TAB": "Apri in una nuova scheda",
-      "COPY_LINK": "Copia link conversazione",
-      "COPY_LINK_SUCCESS": "Link conversazione copiato negli appunti",
+      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "ID conversazione {conversationId} assegnato a \"{agentName}\"",
@@ -229,11 +229,11 @@
        }
      },
      "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Includi discussione email citata",
-        "DISABLE_TOOLTIP": "Non includere discussione email citata",
-        "REMOVE_PREVIEW": "Rimuovi discussione email citata",
-        "COLLAPSE": "Comprimi anteprima",
-        "EXPAND": "Espandi anteprima"
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
      }
    },
    "VISIBLE_TO_AGENTS": "Nota privata: visibile solo a te e al tuo team",
@@ -338,7 +338,7 @@
      "CONTACT_ATTRIBUTES": "Attributi contatti",
      "PREVIOUS_CONVERSATION": "Conversazioni precedenti",
      "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linear Issues collegati",
+      "LINEAR_ISSUES": "Collega con issue Linear",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
@@ -2,8 +2,8 @@
  "GENERAL_SETTINGS": {
    "LIMIT_MESSAGES": {
      "CONVERSATION": "Hai superato il limite di conversazione. Il piano Hacker consente solo 500 conversazioni.",
-      "INBOXES": "Hai superato il limite di caselle. Il piano Hacker supporta solo la live-chat sul sito web. Ulteriori caselle di posta come e-mail, WhatsApp ecc. richiedono un piano a pagamento.",
-      "AGENTS": "Hai superato il limite di agenti. Il tuo piano consente solo {allowedAgents} agenti.",
+      "INBOXES": "Hai superato il limite della posta in arrivo. Il piano Hacker supporta solo la chat dal vivo del sito web. Ulteriori caselle di posta come e-mail, WhatsApp ecc. richiedono un piano a pagamento.",
+      "AGENTS": "Hai superato il limite dell'agente. Il tuo piano consente solo {allowedAgents} agenti.",
      "NON_ADMIN": "Contatta l'amministratore per aggiornare il piano e continuare a utilizzare tutte le funzionalità."
    },
    "TITLE": "Impostazioni account",
@@ -74,21 +74,21 @@
      "DELETE_ALL_READ": "All read notifications deleted"
    },
    "REAUTHORIZE": {
-      "TITLE": "Riautorizzazione Necessaria",
-      "DESCRIPTION": "La tua connessione a WhatsApp è scaduta. Ti preghiamo di riconnetterti per continuare a ricevere e inviare messaggi.",
-      "BUTTON_TEXT": "Riconnetti WhatsApp",
+      "TITLE": "Reauthorization Required",
+      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
+      "BUTTON_TEXT": "Reconnect WhatsApp",
      "LOADING_FACEBOOK": "Caricamento del Facebook SDK...",
-      "SUCCESS": "WhatsApp riconnesso correttamente",
-      "ERROR": "Impossibile riconnettere WhatsApp. Per favore riprova.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID non è configurato. Si prega di contattare l'amministratore.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID non è configurato. Si prega di contattare l'amministratore.",
-      "CONFIGURATION_ERROR": "Errore di configurazione durante la riautorizzazione.",
-      "FACEBOOK_LOAD_ERROR": "Impossibile caricare Facebook SDK. Per favore riprova.",
+      "SUCCESS": "WhatsApp reconnected successfully",
+      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
+      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
      "TROUBLESHOOTING": {
-        "TITLE": "Risoluzione Problemi",
-        "POPUP_BLOCKED": "Assicurati che i pop-up siano permessi per questo sito",
-        "COOKIES": "I cookie di terze parti devono essere abilitati",
-        "ADMIN_ACCESS": "Hai bisogno di accesso amministratore all'account WhatsApp Business"
+        "TITLE": "Troubleshooting",
+        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
+        "COOKIES": "Third-party cookies must be enabled",
+        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
      }
    }
  }
@@ -5,8 +5,8 @@
    "LEARN_MORE": "Learn more about inboxes",
    "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
    "CLICK_TO_RECONNECT": "Click here to reconnect.",
-    "WHATSAPP_REGISTRATION_INCOMPLETE": "La registrazione di WhatsApp Business non è completa. Si prega di controllare lo stato del nome visualizzato in Meta Business Manager prima di riconnettersi.",
-    "COMPLETE_REGISTRATION": "Completa Registrazione",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
    "LIST": {
      "404": "Non ci sono caselle allegate a questo account."
    },
@@ -274,8 +274,8 @@
        },
        "SUBMIT_BUTTON": "Crea un canale WhatsApp",
        "EMBEDDED_SIGNUP": {
-          "TITLE": "Configurazione rapida tramite Meta",
-          "DESC": "Utilizza il WhatsApp Embedded Signup per collegare rapidamente nuovi numeri. Sarai reindirizzato a Meta per accedere al tuo account WhatsApp Business. Avere accesso amministratore aiuterà a rendere la configurazione semplice e facile.",
+          "TITLE": "Quick setup with Meta",
+          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
          "BENEFITS": {
            "TITLE": "Vantaggi della registrazione integrata:",
            "EASY_SETUP": "Nessuna configurazione manuale richiesta",
@@ -283,8 +283,8 @@
            "AUTO_CONFIG": "Configurazione automatica del webhook e del numero di telefono"
          },
          "LEARN_MORE": {
-            "TEXT": "Per saperne di più su embedded signup, prezzi e limitazioni, visita {link}.",
-            "LINK_TEXT": "questo link"
+            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
+            "LINK_TEXT": "this link"
          },
          "SUBMIT_BUTTON": "Connetti con WhatsApp Business",
          "AUTH_PROCESSING": "Autenticazione con Meta",
@@ -298,8 +298,8 @@
          "SIGNUP_ERROR": "Errore di registrazione",
          "AUTH_NOT_COMPLETED": "Autenticazione non completata. Riavvia il processo.",
          "SUCCESS_FALLBACK": "Account WhatsApp Business è stato configurato con successo",
-          "MANUAL_FALLBACK": "Se il tuo numero è già connesso alla WhatsApp Business Platform (API), o se sei un provider tecnologico, si prega di utilizzare il {link}",
-          "MANUAL_LINK_TEXT": "flow di registrazione manuale"
+          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_LINK_TEXT": "manual setup flow"
        },
        "API": {
          "ERROR_MESSAGE": "Non siamo stati in grado di salvare il canale WhatsApp"
@@ -337,13 +337,13 @@
        },
        "CONFIGURATION": {
          "TWILIO_VOICE_URL_TITLE": "Twilio Voice URL",
-          "TWILIO_VOICE_URL_SUBTITLE": "Configura questo URL come Voice URL sul tuo numero di telefono Twilio e TwiML App.",
+          "TWILIO_VOICE_URL_SUBTITLE": "Configure this URL as the Voice URL on your Twilio phone number and TwiML App.",
          "TWILIO_STATUS_URL_TITLE": "Twilio Status Callback URL",
-          "TWILIO_STATUS_URL_SUBTITLE": "Configurare questo URL come URL di Callback di Stato sul tuo numero di telefono Twilio."
+          "TWILIO_STATUS_URL_SUBTITLE": "Configure this URL as the Status Callback URL on your Twilio phone number."
        },
-        "SUBMIT_BUTTON": "Crea Canale Vocale",
+        "SUBMIT_BUTTON": "Create Voice Channel",
        "API": {
-          "ERROR_MESSAGE": "Non siamo stati in grado di creare il canale vocale"
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
        }
      },
      "API_CHANNEL": {
@@ -428,48 +428,48 @@
      "AUTH": {
        "TITLE": "Scegli un canale",
        "DESC": "Chatwoot supporta i widget di chat live, Facebook Messenger, profili Twitter, WhatsApp, Email, ecc., come canali. Se vuoi costruire un canale personalizzato, puoi crearlo usando il canale API. Per iniziare, scegli uno dei canali qui sotto.",
-        "TITLE_NEXT": "Completa la configurazione",
+        "TITLE_NEXT": "Complete the setup",
        "TITLE_FINISH": "Voilà!",
        "CHANNEL": {
          "WEBSITE": {
            "TITLE": "Website",
-            "DESCRIPTION": "Crea un widget live-chat"
+            "DESCRIPTION": "Create a live-chat widget"
          },
          "FACEBOOK": {
            "TITLE": "Facebook",
-            "DESCRIPTION": "Connetti la tua pagina Facebook"
+            "DESCRIPTION": "Connect your Facebook page"
          },
          "WHATSAPP": {
            "TITLE": "WhatsApp",
-            "DESCRIPTION": "Supporta i tuoi clienti su WhatsApp"
+            "DESCRIPTION": "Support your customers on WhatsApp"
          },
          "EMAIL": {
            "TITLE": "Email",
-            "DESCRIPTION": "Connettiti con Gmail, Outlook, o altri provider"
+            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
          },
          "SMS": {
            "TITLE": "SMS",
-            "DESCRIPTION": "Integra il canale SMS con Twilio o Bandwidth"
+            "DESCRIPTION": "Integrate SMS channel with Twilio or bandwidth"
          },
          "API": {
            "TITLE": "API",
-            "DESCRIPTION": "Crea un canale personalizzato utilizzando le nostre API"
+            "DESCRIPTION": "Make a custom channel using our API"
          },
          "TELEGRAM": {
            "TITLE": "Telegram",
-            "DESCRIPTION": "Configura canale Telegram utilizzando il token Bot"
+            "DESCRIPTION": "Configure Telegram channel using Bot token"
          },
          "LINE": {
            "TITLE": "Line",
-            "DESCRIPTION": "Integra il tuo canale Line"
+            "DESCRIPTION": "Integrate your Line channel"
          },
          "INSTAGRAM": {
            "TITLE": "Instagram",
-            "DESCRIPTION": "Connetti il tuo account Instagram"
+            "DESCRIPTION": "Connect your instagram account"
          },
          "VOICE": {
-            "TITLE": "Voce",
-            "DESCRIPTION": "Integra con Twilio Voice"
+            "TITLE": "Voice",
+            "DESCRIPTION": "Integrate with Twilio Voice"
          }
        }
      },
@@ -526,9 +526,9 @@
      "BUTTON_TEXT": "Portami lì",
      "MORE_SETTINGS": "Altre impostazioni",
      "WEBSITE_SUCCESS": "Hai completato la creazione di un canale sito web. Copia il codice mostrato qui sotto e incollalo sul tuo sito. La prossima volta che un cliente usa la live chat, la conversazione apparirà automaticamente nella tua casella.",
-      "WHATSAPP_QR_INSTRUCTION": "Scansiona il QR Code qui sopra per testare rapidamente la tua casella WhatsApp",
-      "MESSENGER_QR_INSTRUCTION": "Scansiona il QR Code qui sopra per testare rapidamente la tua casella Facebook Messenger",
-      "TELEGRAM_QR_INSTRUCTION": "Scansiona il QR Code qui sopra per testare rapidamente la tua casella Telegram"
+      "WHATSAPP_QR_INSTRUCTION": "Scan the QR code above to quickly test your WhatsApp inbox",
+      "MESSENGER_QR_INSTRUCTION": "Scan the QR code above to quickly test your Facebook Messenger inbox",
+      "TELEGRAM_QR_INSTRUCTION": "Scan the QR code above to quickly test your Telegram inbox"
    },
    "REAUTH": "Riautorizza",
    "VIEW": "Visualizza",
@@ -611,53 +611,53 @@
      "CSAT": "CSAT"
    },
    "ACCOUNT_HEALTH": {
-      "TITLE": "Gestisci il tuo account WhatsApp",
-      "DESCRIPTION": "Controlla lo stato del tuo account WhatsApp, i limiti di messaggi e la qualità. Aggiorna le impostazioni o risolvi i problemi se necessario",
-      "GO_TO_SETTINGS": "Vai a Meta Business Manager",
-      "NO_DATA": "Non sono disponibili di salute",
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
      "FIELDS": {
        "DISPLAY_PHONE_NUMBER": {
-          "LABEL": "Numero di telefono visualizzato",
-          "TOOLTIP": "Numero di telefono mostrato ai clienti"
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
        },
        "VERIFIED_NAME": {
-          "LABEL": "Nome Business",
-          "TOOLTIP": "Nome Business verificato da WhatsApp"
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
        },
        "DISPLAY_NAME_STATUS": {
-          "LABEL": "Stato nome visualizzato",
-          "TOOLTIP": "Stato della verifica del nome business"
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
        },
        "QUALITY_RATING": {
          "LABEL": "Quality rating",
-          "TOOLTIP": "Valutazione qualità di WhatsApp per il tuo account"
+          "TOOLTIP": "WhatsApp quality rating for your account"
        },
        "MESSAGING_LIMIT_TIER": {
-          "LABEL": "Livello limite messaggi",
-          "TOOLTIP": "Limite giornaliero di messaggi per il tuo account"
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
        },
        "ACCOUNT_MODE": {
-          "LABEL": "Modalità account",
-          "TOOLTIP": "Modalità operativa attuale del tuo account WhatsApp"
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
        }
      },
      "VALUES": {
        "TIERS": {
-          "TIER_250": "250 clienti ogni 24h",
-          "TIER_1000": "1K clienti ogni 24h",
-          "TIER_1K": "1K clienti ogni 24h",
-          "TIER_10K": "10K clienti ogni 24h",
-          "TIER_100K": "100K clienti ogni 24h",
-          "TIER_UNLIMITED": "Clienti illimitati ogni 24h",
-          "UNKNOWN": "Valutazione non disponibile"
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
        },
        "STATUSES": {
          "APPROVED": "Approved",
-          "PENDING_REVIEW": "In Attesa di Revisione",
-          "AVAILABLE_WITHOUT_REVIEW": "Disponibile Senza Revisione",
-          "REJECTED": "Rifiutato",
-          "DECLINED": "Declinato",
-          "NON_EXISTS": "Non esiste"
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
        },
        "MODES": {
          "SANDBOX": "Sandbox",
@@ -677,9 +677,9 @@
      "MESSENGER_HEADING": "Script Messenger",
      "MESSENGER_SUB_HEAD": "Posiziona questo pulsante all'interno del tuo tag body",
      "ALLOWED_DOMAINS": {
-        "TITLE": "Domini Consentiti",
-        "SUBTITLE": "Aggiungi caratteri jolly o domini regolari separati da virgole (lasciare vuoto per consentire tutti), ad esempio *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Inserisci i domini separati da virgole (ad esempio: *.chatwoot.dev, chatwoot.com)"
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
      },
      "INBOX_AGENTS": "Agenti",
      "INBOX_AGENTS_SUB_TEXT": "Aggiungi o rimuovi agenti da questa casella",
@@ -716,26 +716,26 @@
      "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Enter the new API Key here",
      "WHATSAPP_SECTION_UPDATE_BUTTON": "Aggiorna",
      "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "Questa casella è connessa tramite WhatsApp Embedded Signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "Puoi riconfigurare questa casella per aggiornare le impostazioni WhatsApp Business.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Riconfigura",
-      "WHATSAPP_CONNECT_TITLE": "Connetti a WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Passa alla WhatsApp Embedded Signup per una gestione più semplice.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Collega questa casella a WhatsApp Business per funzionalità avanzate e una gestione più semplice.",
+      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
+      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
+      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
+      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
+      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
+      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
      "WHATSAPP_CONNECT_BUTTON": "Connetti",
-      "WHATSAPP_CONNECT_SUCCESS": "Connesso correttamente a WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Impossibile connettersi a WhatsApp Business. Riprova.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "WhatsApp Business riconfigurata con successo!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Impossibile riconfigurare WhatsApp Business. Riprova.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID non è configurato. Si prega di contattare l'amministratore.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID non è configurato. Si prega di contattare l'amministratore.",
-      "WHATSAPP_LOGIN_CANCELLED": "Il login WhatsApp è stato annullato. Riprova.",
+      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
+      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
+      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
+      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
      "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
      "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
-      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sincronizza i Template",
-      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Sincronizza manualmente i modelli di messaggi da WhatsApp per aggiornare i modelli disponibili.",
-      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sincronizza i Template",
-      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Sincronizzazione modelli iniziata. Potrebbe volerci qualche minuto per aggiornare.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
    },
    "HELP_CENTER": {
@@ -784,7 +784,7 @@
    },
    "CSAT": {
      "TITLE": "Abilita CSAT",
-      "SUBTITLE": "Invia automaticamente i sondaggi CSAT alla fine delle conversazioni per capire cosa pensano i clienti della loro esperienza di supporto. Segui le tendenze e individua le aree di miglioramento nel tempo.",
+      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
      "DISPLAY_TYPE": {
        "LABEL": "Display type"
      },
@@ -805,7 +805,7 @@
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "Impossibile aggiornare le impostazioni CSAT. Riprova più tardi."
+        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
      }
    },
    "BUSINESS_HOURS": {
@@ -981,15 +981,15 @@
    "EMAIL_PROVIDERS": {
      "MICROSOFT": {
        "TITLE": "Microsoft",
-        "DESCRIPTION": "Connetti con Microsoft"
+        "DESCRIPTION": "Connect with Microsoft"
      },
      "GOOGLE": {
        "TITLE": "Google",
-        "DESCRIPTION": "Connetti con Google"
+        "DESCRIPTION": "Connect with Google"
      },
      "OTHER_PROVIDERS": {
        "TITLE": "Other Providers",
-        "DESCRIPTION": "Connetti con altri provider"
+        "DESCRIPTION": "Connect with Other Providers"
      }
    },
    "CHANNELS": {
@@ -1004,7 +1004,7 @@
      "LINE": "Line",
      "API": "Canale API",
      "INSTAGRAM": "Instagram",
-      "VOICE": "Voce"
+      "VOICE": "Voice"
    }
  }
 }
@@ -24,17 +24,17 @@
    "CREATE_NEW_ACCOUNT": "Crea un nuovo account",
    "SUBMIT": "Accedi",
    "SAML": {
-      "LABEL": "Accedi tramite SSO",
-      "TITLE": "Avvia Single Sign-on (SSO)",
-      "SUBTITLE": "Inserisci la tua email di lavoro per accedere alla tua organizzazione",
-      "BACK_TO_LOGIN": "Accedi tramite Password",
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
      "WORK_EMAIL": {
-        "LABEL": "Email di Lavoro",
-        "PLACEHOLDER": "Inserisci la tua email di lavoro"
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
      },
-      "SUBMIT": "Prosegui con SSO",
+      "SUBMIT": "Continue with SSO",
      "API": {
-        "ERROR_MESSAGE": "Autenticazione SSO fallita. Verifica le credenziali e riprova."
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
      }
    }
  }
@@ -85,27 +85,27 @@
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
    "ACTIONS": {
-      "ASSIGN_TEAM": "Assegna Team",
-      "ASSIGN_AGENT": "Assegna Agente",
-      "ADD_LABEL": "Aggiungi Etichetta",
-      "REMOVE_LABEL": "Rimuovi Etichetta",
-      "REMOVE_ASSIGNED_TEAM": "Rimuovi Team Assegnato",
-      "SEND_EMAIL_TRANSCRIPT": "Invia trascrizione per email",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
      "MUTE_CONVERSATION": "Silenzia conversazione",
-      "SNOOZE_CONVERSATION": "Posticipa Conversazione",
+      "SNOOZE_CONVERSATION": "Posticipa conversazione",
      "RESOLVE_CONVERSATION": "Risolvi la conversazione",
-      "SEND_ATTACHMENT": "Invia Allegato",
-      "SEND_MESSAGE": "Invia un Messaggio",
-      "CHANGE_PRIORITY": "Modifica Priorità",
-      "ADD_PRIVATE_NOTE": "Aggiungi una Nota Privata",
-      "SEND_WEBHOOK_EVENT": "Invia Evento Webhook"
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    },
    "PRIORITY_TYPES": {
      "NONE": "Nessuno",
-      "LOW": "Bassa",
-      "MEDIUM": "Media",
-      "HIGH": "Alta",
-      "URGENT": "Urgente"
+      "LOW": "Low",
+      "MEDIUM": "Medium",
+      "HIGH": "High",
+      "URGENT": "Urgent"
    }
  }
 }
@@ -1,106 +1,106 @@
 {
  "MFA_SETTINGS": {
-    "TITLE": "Autenticazione A Due Fattori",
-    "SUBTITLE": "Proteggi il tuo account con autenticazione basata su TOTP",
-    "DESCRIPTION": "Aggiungi un ulteriore livello di sicurezza al tuo account utilizzando una password monouso a tempo (TOTP)",
-    "STATUS_TITLE": "Stato dell'Autenticazione",
-    "STATUS_DESCRIPTION": "Gestisci le impostazioni di autenticazione a due fattori e i codici di recupero di backup",
+    "TITLE": "Two-Factor Authentication",
+    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
+    "STATUS_TITLE": "Authentication Status",
+    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
    "ENABLED": "Abilitato",
    "DISABLED": "Disabilitato",
-    "STATUS_ENABLED": "L'autenticazione a due fattori è attiva",
-    "STATUS_ENABLED_DESC": "Il tuo account è protetto con un ulteriore livello di sicurezza",
-    "ENABLE_BUTTON": "Attiva Autenticazione A Due Fattori",
-    "ENHANCE_SECURITY": "Migliora La Sicurezza Del Tuo Account",
-    "ENHANCE_SECURITY_DESC": "L'autenticazione a due fattori aggiunge un ulteriore livello di sicurezza richiedendo un codice di verifica dalla tua app di autenticazione in aggiunta alla password.",
+    "STATUS_ENABLED": "Two-factor authentication is active",
+    "STATUS_ENABLED_DESC": "Your account is protected with an additional layer of security",
+    "ENABLE_BUTTON": "Enable Two-Factor Authentication",
+    "ENHANCE_SECURITY": "Enhance Your Account Security",
+    "ENHANCE_SECURITY_DESC": "Two-factor authentication adds an extra layer of security by requiring a verification code from your authenticator app in addition to your password.",
    "SETUP": {
      "STEP_NUMBER_1": "1",
      "STEP_NUMBER_2": "2",
-      "STEP1_TITLE": "Scansiona il QR Code con la tua app di autenticazione",
-      "STEP1_DESCRIPTION": "Utilizza Google Authenticator, Authy, o qualsiasi app compatibile con TOTP",
-      "LOADING_QR": "Caricamento...",
-      "MANUAL_ENTRY": "Non riesci a scansionare? Inserisci il codice manualmente",
-      "SECRET_KEY": "Chiave Segreta",
+      "STEP1_TITLE": "Scan QR Code with Your Authenticator App",
+      "STEP1_DESCRIPTION": "Use Google Authenticator, Authy, or any TOTP-compatible app",
+      "LOADING_QR": "Loading...",
+      "MANUAL_ENTRY": "Can't scan? Enter code manually",
+      "SECRET_KEY": "Secret Key",
      "COPY": "Copia",
-      "ENTER_CODE": "Inserisci il codice a 6 cifre dalla tua app di autenticazione",
+      "ENTER_CODE": "Enter the 6-digit code from your authenticator app",
      "ENTER_CODE_PLACEHOLDER": "000000",
-      "VERIFY_BUTTON": "Verifica e Continua",
-      "CANCEL": "Annulla",
-      "ERROR_STARTING": "MFA non abilitata. Contatta l'amministratore.",
-      "INVALID_CODE": "Codice di verifica non valido",
-      "SECRET_COPIED": "Chiave segreta copiata negli appunti",
-      "SUCCESS": "L'autenticazione a due fattori è stata attivata con successo"
+      "VERIFY_BUTTON": "Verify & Continue",
+      "CANCEL": "annulla",
+      "ERROR_STARTING": "MFA not enabled. Please contact administrator.",
+      "INVALID_CODE": "Invalid verification code",
+      "SECRET_COPIED": "Secret key copied to clipboard",
+      "SUCCESS": "Two-factor authentication has been enabled successfully"
    },
    "BACKUP": {
-      "TITLE": "Salva i tuoi Codici Di Backup",
-      "DESCRIPTION": "Mantieni questi codici al sicuro. Ognuno può essere utilizzato una sola volta se perdi l'accesso alla tua app di autenticazione",
-      "IMPORTANT": "Importante:",
-      "IMPORTANT_NOTE": " Salva questi codici in un luogo sicuro. Non sarai in grado di visualizzarli ancora.",
+      "TITLE": "Save Your Backup Codes",
+      "DESCRIPTION": "Keep these codes safe. Each can be used once if you lose access to your authenticator",
+      "IMPORTANT": "Important:",
+      "IMPORTANT_NOTE": " Save these codes in a secure location. You won't be able to see them again.",
      "DOWNLOAD": "Scarica",
-      "COPY_ALL": "Copia Tutto",
-      "CONFIRM": "Ho salvato i miei codici di backup in un luogo sicuro e comprendo che non sarò in grado di visualizzarli ancora",
-      "COMPLETE_SETUP": "Completa Configurazione",
-      "CODES_COPIED": "Codici di backup copiati negli appunti"
+      "COPY_ALL": "Copy All",
+      "CONFIRM": "I have saved my backup codes in a secure location and understand that I won't be able to see them again",
+      "COMPLETE_SETUP": "Complete Setup",
+      "CODES_COPIED": "Backup codes copied to clipboard"
    },
    "MANAGEMENT": {
-      "BACKUP_CODES": "Codici di Backup",
-      "BACKUP_CODES_DESC": "Genera nuovi codici se hai perso o utilizzato quelli esistenti",
-      "REGENERATE": "Rigenera Codici di Backup",
-      "DISABLE_MFA": "Disattiva 2FA",
-      "DISABLE_MFA_DESC": "Rimuovi l'autenticazione a due fattori dal tuo account",
-      "DISABLE_BUTTON": "Disattiva Autenticazione A Due Fattori"
+      "BACKUP_CODES": "Backup Codes",
+      "BACKUP_CODES_DESC": "Generate new codes if you've lost or used your existing ones",
+      "REGENERATE": "Regenerate Backup Codes",
+      "DISABLE_MFA": "Disable 2FA",
+      "DISABLE_MFA_DESC": "Remove two-factor authentication from your account",
+      "DISABLE_BUTTON": "Disable Two-Factor Authentication"
    },
    "DISABLE": {
-      "TITLE": "Disattiva Autenticazione A Due Fattori",
-      "DESCRIPTION": "Dovrai inserire la tua password e un codice di verifica per disabilitare l'autenticazione a due fattori.",
+      "TITLE": "Disable Two-Factor Authentication",
+      "DESCRIPTION": "You'll need to enter your password and a verification code to disable two-factor authentication.",
      "PASSWORD": "Password",
-      "OTP_CODE": "Codice Di Verifica",
+      "OTP_CODE": "Verification Code",
      "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Disattiva 2FA",
-      "CANCEL": "Annulla",
-      "SUCCESS": "L'autenticazione a due fattori è stata disattivata",
-      "ERROR": "Impossibile disattivare MFA. Verifica le tue credenziali."
+      "CONFIRM": "Disable 2FA",
+      "CANCEL": "annulla",
+      "SUCCESS": "Two-factor authentication has been disabled",
+      "ERROR": "Failed to disable MFA. Please check your credentials."
    },
    "REGENERATE": {
-      "TITLE": "Rigenera Codici di Backup",
-      "DESCRIPTION": "Questo invaliderà i tuoi codici di backup esistenti e ne genererà di nuovi. Inserisci il tuo codice di verifica per continuare.",
-      "OTP_CODE": "Codice Di Verifica",
+      "TITLE": "Regenerate Backup Codes",
+      "DESCRIPTION": "This will invalidate your existing backup codes and generate new ones. Enter your verification code to continue.",
+      "OTP_CODE": "Verification Code",
      "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Genera Nuovi Codici",
-      "CANCEL": "Annulla",
-      "NEW_CODES_TITLE": "Nuovi Codici di Backup Generati",
-      "NEW_CODES_DESC": "I tuoi vecchi codici di backup sono stati invalidati. Salva questi nuovi codici in un luogo sicuro.",
-      "CODES_IMPORTANT": "Importante:",
-      "CODES_IMPORTANT_NOTE": "Ogni codice può essere usato solo una volta. Salvali prima di chiudere questa finestra.",
-      "DOWNLOAD_CODES": "Scarica Codici",
-      "COPY_ALL_CODES": "Copia Tutti i Codici",
-      "CODES_SAVED": "Ho Salvato i Miei Codici",
-      "SUCCESS": "Nuovi codici di backup sono stati generati",
-      "ERROR": "Impossibile rigenerare i codici di backup"
+      "CONFIRM": "Generate New Codes",
+      "CANCEL": "annulla",
+      "NEW_CODES_TITLE": "New Backup Codes Generated",
+      "NEW_CODES_DESC": "Your old backup codes have been invalidated. Save these new codes in a secure location.",
+      "CODES_IMPORTANT": "Important:",
+      "CODES_IMPORTANT_NOTE": " Each code can only be used once. Save them before closing this window.",
+      "DOWNLOAD_CODES": "Download Codes",
+      "COPY_ALL_CODES": "Copy All Codes",
+      "CODES_SAVED": "I've Saved My Codes",
+      "SUCCESS": "New backup codes have been generated",
+      "ERROR": "Failed to regenerate backup codes"
    }
  },
  "MFA_VERIFICATION": {
-    "TITLE": "Autenticazione A Due Fattori",
-    "DESCRIPTION": "Inserisci il tuo codice di verifica per continuare",
-    "AUTHENTICATOR_APP": "App di Autenticazione",
-    "BACKUP_CODE": "Codice di Backup",
-    "ENTER_OTP_CODE": "Inserisci il codice a 6 cifre dalla tua app di autenticazione",
-    "ENTER_BACKUP_CODE": "Inserisci uno dei tuoi codici di backup",
+    "TITLE": "Two-Factor Authentication",
+    "DESCRIPTION": "Enter your verification code to continue",
+    "AUTHENTICATOR_APP": "Authenticator App",
+    "BACKUP_CODE": "Backup Code",
+    "ENTER_OTP_CODE": "Enter 6-digit code from your authenticator app",
+    "ENTER_BACKUP_CODE": "Enter one of your backup codes",
    "BACKUP_CODE_PLACEHOLDER": "000000",
-    "VERIFY_BUTTON": "Verifica",
-    "TRY_ANOTHER_METHOD": "Prova un altro metodo di verifica",
-    "CANCEL_LOGIN": "Annulla e torna al login",
-    "HELP_TEXT": "Hai problemi ad accedere?",
-    "LEARN_MORE": "Maggiori informazioni su 2FA",
+    "VERIFY_BUTTON": "Verify",
+    "TRY_ANOTHER_METHOD": "Try another verification method",
+    "CANCEL_LOGIN": "Cancel and return to login",
+    "HELP_TEXT": "Having trouble signing in?",
+    "LEARN_MORE": "Learn more about 2FA",
    "HELP_MODAL": {
-      "TITLE": "Aiuto Autenticazione A Due Fattori",
-      "AUTHENTICATOR_TITLE": "Utilizzando un'app di autenticazione",
-      "AUTHENTICATOR_DESC": "Apri la tua app di autenticazione (Google Authenticator, Authy, ecc.) e inserisci il codice a 6 cifre mostrato per il tuo account.",
-      "BACKUP_TITLE": "Utilizzando un Codice di Backup",
-      "BACKUP_DESC": "Se non hai accesso alla tua app di autenticazione, puoi usare uno dei codici di backup salvati durante la configurazione 2FA. Ogni codice può essere utilizzato una sola volta.",
-      "CONTACT_TITLE": "Serve Più Aiuto?",
-      "CONTACT_DESC_CLOUD": "Se hai perso l'accesso sia alla tua app di autenticazione che ai codici di backup, contatta il supporto di Chatwoot per ricevere assistenza.",
-      "CONTACT_DESC_SELF_HOSTED": "Se hai perso l'accesso sia alla tua app di autenticazione che ai codici di backup, contatta il tuo amministratore per ricevere assistenza."
+      "TITLE": "Two-Factor Authentication Help",
+      "AUTHENTICATOR_TITLE": "Using an Authenticator App",
+      "AUTHENTICATOR_DESC": "Open your authenticator app (Google Authenticator, Authy, etc.) and enter the 6-digit code shown for your account.",
+      "BACKUP_TITLE": "Using a Backup Code",
+      "BACKUP_DESC": "If you don't have access to your authenticator app, you can use one of the backup codes you saved when setting up 2FA. Each code can only be used once.",
+      "CONTACT_TITLE": "Need More Help?",
+      "CONTACT_DESC_CLOUD": "If you've lost access to both your authenticator app and backup codes, please reach out to Chatwoot support for assistance.",
+      "CONTACT_DESC_SELF_HOSTED": "If you've lost access to both your authenticator app and backup codes, please contact your administrator for assistance."
    },
-    "VERIFICATION_FAILED": "Verifica non riuscita. Riprova."
+    "VERIFICATION_FAILED": "Verification failed. Please try again."
  }
 }
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Ultimi 7 giorni",
-      "LAST_14_DAYS": "Ultimi 14 giorni",
      "LAST_30_DAYS": "Ultimi 30 giorni",
      "LAST_3_MONTHS": "Ultimi 3 mesi",
      "LAST_6_MONTHS": "Ultimi 6 mesi",
@@ -194,7 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "Panoramica etichette",
-    "DESCRIPTION": "Monitora la performance delle etichette con metriche chiave, tra cui conversazioni, tempi di risposta, tempi di risoluzione e casi risolti. Fai clic sul nome di un'etichetta per approfondimenti dettagliati.",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "Caricamento dati del grafico...",
    "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza punti dati per generare il rapporto, riprova più tardi.",
    "DOWNLOAD_LABEL_REPORTS": "Scarica report etichette",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza punti dati per generare il rapporto, riprova più tardi.",
    "DOWNLOAD_INBOX_REPORTS": "Scarica report casella",
    "FILTER_DROPDOWN_LABEL": "Seleziona Casella",
-    "ALL_INBOXES": "Tutte le caselle",
-    "SEARCH_INBOX": "Ricerca nella casella",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversazioni",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Risoluzioni",
-      "NO_CONVERSATIONS": "Nessuna conversazione",
-      "CONVERSATION": "{count} conversazione",
-      "CONVERSATIONS": "{count} conversazioni",
-      "DOWNLOAD_REPORT": "Scarica report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversazioni degli agenti",
      "LOADING_MESSAGE": "Caricamento metriche agenti...",
@@ -53,11 +53,11 @@
          }
        },
        "LANGUAGE": {
-          "TITLE": "Lingua Preferita",
-          "NOTE": "Scegli la lingua che vuoi utilizzare.",
-          "UPDATE_SUCCESS": "Le impostazioni della lingua sono state aggiornate con successo",
-          "UPDATE_ERROR": "C'è stato un errore durante l'aggiornamento della lingua, si prega di riprovare",
-          "USE_ACCOUNT_DEFAULT": "Predefinita"
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
        }
      },
      "MESSAGE_SIGNATURE_SECTION": {
@@ -81,19 +81,19 @@
        "BTN_TEXT": "Cambia password"
      },
      "SECURITY_SECTION": {
-        "TITLE": "Sicurezza",
-        "NOTE": "Gestisci funzionalità di sicurezza aggiuntive per il tuo account.",
-        "MFA_BUTTON": "Gestisci Autenticazione A Due Fattori"
+        "TITLE": "Security",
+        "NOTE": "Manage additional security features for your account.",
+        "MFA_BUTTON": "Manage Two-Factor Authentication"
      },
      "ACCESS_TOKEN": {
        "TITLE": "Token di accesso",
        "NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
        "COPY": "Copia",
        "RESET": "Reset",
-        "CONFIRM_RESET": "Sei sicuro?",
-        "CONFIRM_HINT": "Clicca di nuovo per confermare",
-        "RESET_SUCCESS": "Token di accesso rigenerato correttamente",
-        "RESET_ERROR": "Impossibile rigenerare il token di accesso. Riprova"
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -203,7 +203,7 @@
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Impossibile modificare la disponibilità durante l'impersonazione di un utente"
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "Il tuo indirizzo email",
@@ -304,7 +304,7 @@
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
    "CAPTAIN_RESPONSES": "FAQs",
-    "CAPTAIN_TOOLS": "Strumenti",
+    "CAPTAIN_TOOLS": "Tools",
    "HOME": "Home",
    "AGENTS": "Agenti",
    "AGENT_BOTS": "Bots",
@@ -343,7 +343,7 @@
    "REPORTS_LABEL": "Etichette",
    "REPORTS_INBOX": "Posta",
    "REPORTS_TEAM": "Team",
-    "AGENT_ASSIGNMENT": "Assegnazione Agenti",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
    "SET_AVAILABILITY_TITLE": "Imposta te stesso come",
    "SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità",
    "SLA": "SLA",
@@ -365,7 +365,7 @@
      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "Leggi i documenti",
-    "SECURITY": "Sicurezza"
+    "SECURITY": "Security"
  },
  "BILLING_SETTINGS": {
    "TITLE": "Fatturazione",
@@ -398,24 +398,24 @@
    "NO_BILLING_USER": "Il tuo account di fatturazione è in fase di configurazione. Per favore aggiorna la pagina e riprova."
  },
  "SECURITY_SETTINGS": {
-    "TITLE": "Sicurezza",
-    "DESCRIPTION": "Gestisci le impostazioni di sicurezza del tuo account.",
-    "LINK_TEXT": "Ulteriori informazioni su SAML SSO",
+    "TITLE": "Security",
+    "DESCRIPTION": "Manage your account security settings.",
+    "LINK_TEXT": "Learn more about SAML SSO",
    "SAML": {
      "TITLE": "SAML SSO",
-      "NOTE": "Configura SAML single sign-on per il tuo account. Gli utenti si autenticeranno tramite il tuo provider di identità invece di utilizzare email/password.",
+      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
      "ACS_URL": {
-        "LABEL": "URL ACS",
-        "TOOLTIP": "URL Assertion Consumer Service - Configura questo URL nel tuo IdP come destinazione per le risposte SAML"
+        "LABEL": "ACS URL",
+        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
      },
      "SSO_URL": {
-        "LABEL": "URL SSO",
-        "HELP": "L'URL dove verranno inviate le richieste di autenticazione SAML",
+        "LABEL": "SSO URL",
+        "HELP": "The URL where SAML authentication requests will be sent",
        "PLACEHOLDER": "https://your-idp.com/saml/sso"
      },
      "CERTIFICATE": {
-        "LABEL": "Certificato di firma in formato PEM",
-        "HELP": "Il certificato pubblico del provider di identità utilizzato per verificare le risposte SAML",
+        "LABEL": "Signing certificate in PEM format",
+        "HELP": "The public certificate from your identity provider used to verify SAML responses",
        "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
      },
      "FINGERPRINT": {
@@ -449,14 +449,14 @@
      "ENTERPRISE_PAYWALL": {
        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
        "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
-        "ASK_ADMIN": "Si prega di contattare l'amministratore per l'aggiornamento."
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
      },
      "PAYWALL": {
        "TITLE": "Upgrade to enable SAML SSO",
        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
        "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
-        "UPGRADE_NOW": "Aggiorna ora",
-        "CANCEL_ANYTIME": "È possibile modificare o annullare il piano in qualsiasi momento"
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
      },
      "ATTRIBUTE_MAPPING": {
        "TITLE": "SAML Attribute Setup",
@@ -483,7 +483,7 @@
        "PLACEHOLDER": "Wayne Enterprises"
      },
      "SUBMIT": "Invia",
-      "CANCEL": "Annulla"
+      "CANCEL": "annulla"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -562,18 +562,18 @@
        },
        "EDIT_BUTTON": "Update policy",
        "CONFIRM_ADD_INBOX_DIALOG": {
-          "TITLE": "Aggiungi casella",
+          "TITLE": "Add inbox",
          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
-          "CONFIRM_BUTTON_LABEL": "Continua",
-          "CANCEL_BUTTON_LABEL": "Annulla"
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "annulla"
        },
        "API": {
-          "SUCCESS_MESSAGE": "Policy di assegnazione aggiornata con successo",
-          "ERROR_MESSAGE": "Aggiornamento della policy di assegnazione non riuscito"
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
        },
        "INBOX_API": {
          "ADD": {
-            "SUCCESS_MESSAGE": "Casella aggiunta con successo alla policy",
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
            "ERROR_MESSAGE": "Failed to add inbox to policy"
          },
          "REMOVE": {
@@ -589,11 +589,11 @@
        },
        "DESCRIPTION": {
          "LABEL": "Descrizione:",
-          "PLACEHOLDER": "Inserisci descrizione"
+          "PLACEHOLDER": "Enter description"
        },
        "STATUS": {
          "LABEL": "Stato:",
-          "PLACEHOLDER": "Seleziona status",
+          "PLACEHOLDER": "Select status",
          "ACTIVE": "Policy is active",
          "INACTIVE": "Policy is inactive"
        },
@@ -628,7 +628,7 @@
        "INBOXES": {
          "LABEL": "Added inboxes",
          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
-          "ADD_BUTTON": "Aggiungi casella",
+          "ADD_BUTTON": "Add inbox",
          "DROPDOWN": {
            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
            "ADD_BUTTON": "Aggiungi"
@@ -675,8 +675,8 @@
        "CONFIRM_ADD_AGENT_DIALOG": {
          "TITLE": "Add agent",
          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
-          "CONFIRM_BUTTON_LABEL": "Continua",
-          "CANCEL_BUTTON_LABEL": "Annulla"
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "annulla"
        },
        "API": {
          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
@@ -700,11 +700,11 @@
        },
        "DESCRIPTION": {
          "LABEL": "Descrizione:",
-          "PLACEHOLDER": "Inserisci descrizione"
+          "PLACEHOLDER": "Enter description"
        },
        "INBOX_CAPACITY_LIMIT": {
          "LABEL": "Inbox capacity limits",
-          "ADD_BUTTON": "Aggiungi casella",
+          "ADD_BUTTON": "Add inbox",
          "FIELD": {
            "SELECT_INBOX": "Select inbox",
            "MAX_CONVERSATIONS": "Max conversations",
@@ -749,10 +749,10 @@
      }
    },
    "DELETE_POLICY": {
-      "TITLE": "Elimina policy",
-      "DESCRIPTION": "Sei sicuro di voler eliminare questa policy? Questa azione non può essere annullata.",
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
      "CONFIRM_BUTTON_LABEL": "Elimina",
-      "CANCEL_BUTTON_LABEL": "Annulla"
+      "CANCEL_BUTTON_LABEL": "annulla"
    }
  }
 }
@@ -28,11 +28,11 @@
      "PLACEHOLDER": "Password",
      "ERROR": "Password troppo corta.",
      "IS_INVALID_PASSWORD": "La password dovrebbe contenere almeno 1 lettera maiuscola, 1 lettera minuscola, 1 numero e 1 carattere speciale.",
-      "REQUIREMENTS_LENGTH": "Almeno 6 caratteri",
-      "REQUIREMENTS_UPPERCASE": "Almeno una lettera maiuscola",
-      "REQUIREMENTS_LOWERCASE": "Almeno una lettera minuscola",
-      "REQUIREMENTS_NUMBER": "Almeno un numero",
-      "REQUIREMENTS_SPECIAL": "Almeno un carattere speciale"
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
    },
    "CONFIRM_PASSWORD": {
      "LABEL": "Conferma password",
@@ -40,7 +40,7 @@
      "ERROR": "Le password non corrispondono."
    },
    "API": {
-      "SUCCESS_MESSAGE": "Registrazione riuscita",
+      "SUCCESS_MESSAGE": "Registration Successful",
      "ERROR_MESSAGE": "Impossibile connettersi al server Woot, riprova più tardi."
    },
    "SUBMIT": "Create account",
@@ -3,22 +3,22 @@
    "MODAL": {
      "TITLE": "Modelli Whatsapp",
      "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configura template: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
    },
    "PICKER": {
      "SEARCH_PLACEHOLDER": "Cerca modelli",
      "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
-      "HEADER": "Intestazione",
-      "BODY": "Corpo",
-      "FOOTER": "Piè",
-      "BUTTONS": "Pulsanti",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
      "CATEGORY": "Categoria",
-      "MEDIA_CONTENT": "Contenuto Multimediale",
-      "MEDIA_CONTENT_FALLBACK": "contenuto multimediale",
-      "NO_TEMPLATES_AVAILABLE": "Nessun modello WhatsApp disponibile. Fai clic su aggiorna per sincronizzare i modelli da WhatsApp.",
-      "REFRESH_BUTTON": "Aggiorna modelli",
-      "REFRESH_SUCCESS": "Aggiornamento modelli iniziato. Potrebbe volerci qualche minuto per aggiornare.",
-      "REFRESH_ERROR": "Impossibile aggiornare i modelli. Per favore riprova.",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
      "LABELS": {
        "LANGUAGE": "Lingua",
        "TEMPLATE_BODY": "Corpo modello",
@@ -34,14 +34,14 @@
      "SEND_MESSAGE_LABEL": "Invia messaggio",
      "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare",
      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Inserisci OTP da 4 a 8 cifre",
-      "EXPIRY_MINUTES": "Inserisci minuti di scadenza",
-      "BUTTON_PARAMETERS": "Parametri Pulsanti",
-      "BUTTON_LABEL": "Pulsante {index}",
-      "COUPON_CODE": "Inserisci il codice coupon (max 15 caratteri)",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "DOCUMENT_NAME_PLACEHOLDER": "Inserisci il nome del file (es. Fattura_2025.pdf)",
-      "BUTTON_PARAMETER": "Inserisci parametro pulsante"
+      "DOCUMENT_NAME_PLACEHOLDER": "Enter document filename (e.g., Invoice_2025.pdf)",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
  }
 }
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "過去 7 日間",
-      "LAST_14_DAYS": "過去 14 日間",
      "LAST_30_DAYS": "過去 30 日間",
      "LAST_3_MONTHS": "過去 3 ヶ月",
      "LAST_6_MONTHS": "過去 6 ヶ月",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "レポートを生成するための十分なデータポイントを受信していません。後でもう一度お試しください。",
    "DOWNLOAD_INBOX_REPORTS": "受信トレイレポートをダウンロード",
    "FILTER_DROPDOWN_LABEL": "受信トレイを選択",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "会話データ",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count}件の会話",
      "DOWNLOAD_REPORT": "レポートをダウンロード"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "会話がありません",
-      "CONVERSATION": "{count}件の会話",
-      "CONVERSATIONS": "{count}件の会話",
-      "DOWNLOAD_REPORT": "レポートをダウンロード"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "担当者ごとの会話",
      "LOADING_MESSAGE": "担当者メトリクスを読み込んでいます...",
@@ -2,13 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "აგენტ-ბოტები თქვენი გუნდის ყველაზე გამორჩეული წევრებივით არიან. მათ შეუძლიათ მოაგვარონ წვრილმანები, რათა თქვენ ყურადღება მიაქციოთ ნამდვილად მნიშვნელოვან საკითხებს. სცადეთ. შეგიძლიათ მართოთ თქვენი ბოტები ამ გვერდიდან ან შექმნათ ახალი ღილაკით „ბოტის დამატება“.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "სისტემური ბოტი",
-    "GLOBAL_BOT_BADGE": "სისტემა",
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
    "AVATAR": {
-      "SUCCESS_DELETE": "ბოტის ავატარი წარმატებით წაიშალა",
-      "ERROR_DELETE": "ბოტის ავატარის წაშლის დროს მოხდა შეცდომა. სცადეთ ხელახლა"
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -22,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "ბოტის დამატება",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,21 +30,21 @@
      }
    },
    "LIST": {
-      "404": "ბოტები ვერ მოიძებნა. შეგიძლიათ შექმნათ ბოტი ღილაკზე „ბოტის დამატება“ დაჭერით.",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "Fetching bots...",
      "TABLE_HEADER": {
-        "DETAILS": "ბოტის დეტალები",
-        "URL": "ვებჰუკის URL"
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "TITLE": "Delete bot",
      "CONFIRM": {
-        "TITLE": "წაშლის დადასტურება",
-        "MESSAGE": "დარწმუნებული ხართ, რომ გსურთ {name}-ის წაშლა?",
-        "YES": "დიახ, წაშლა",
-        "NO": "არა, დატოვე"
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Yes, Delete",
+        "NO": "No, Keep"
      },
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
@@ -60,41 +60,41 @@
      }
    },
    "ACCESS_TOKEN": {
-      "TITLE": "წვდომის ტოკენი",
-      "DESCRIPTION": "დააკოპირეთ წვდომის ტოკენი და უსაფრთხოდ შეინახეთ",
-      "COPY_SUCCESSFUL": "წვდომის ტოკენი დაკოპირდა გაცვლის ბუფერში",
-      "RESET_SUCCESS": "წვდომის ტოკენი წარმატებით ხელახლა გენერირდა",
-      "RESET_ERROR": "წვდომის ტოკენის ხელახლა გენერაცია ვერ მოხერხდა. სცადეთ ხელახლა"
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
    },
    "FORM": {
      "AVATAR": {
-        "LABEL": "ბოტის ავატარი"
+        "LABEL": "Bot avatar"
      },
      "NAME": {
-        "LABEL": "ბოტის სახელი",
-        "PLACEHOLDER": "შეიყვანეთ ბოტის სახელი",
-        "REQUIRED": "ბოტის სახელი სავალდებულოა"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
      },
      "DESCRIPTION": {
-        "LABEL": "აღწერა",
-        "PLACEHOLDER": "რას აკეთებს ეს ბოტი?"
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
      },
      "WEBHOOK_URL": {
-        "LABEL": "ვებჰუკის URL",
+        "LABEL": "Webhook URL",
        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "ვებჰუკის URL სავალდებულოა"
+        "REQUIRED": "Webhook URL is required"
      },
      "ERRORS": {
-        "NAME": "ბოტის სახელი სავალდებულოა",
-        "URL": "ვებჰუკის URL სავალდებულოა",
-        "VALID_URL": "გთხოვთ მიუთითოთ სწორი URL, რომელიც იწყება http:// ან https://-ით"
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
      },
-      "CANCEL": "გაუქმება",
-      "CREATE": "ბოტის შექმნა",
-      "UPDATE": "ბოტის განახლება"
+      "CANCEL": "Cancel",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
    },
    "WEBHOOK": {
-      "DESCRIPTION": "დააკონფიგურირეთ ვებჰუკ-ბოტი თქვენს საკუთარ სერვისებთან ინტეგრაციისთვის. ბოტი მიიღებს და დაამუშავებს საუბრებიდან ივენთებს და შეძლებს მათზე პასუხის გაცემას."
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
    },
    "TYPES": {
      "WEBHOOK": "Webhook bot"
@@ -6,16 +6,16 @@
    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
    "LEARN_MORE": "Learn more about custom attributes",
    "ATTRIBUTE_MODELS": {
-      "CONVERSATION": "საუბარი",
-      "CONTACT": "კონტაქტი"
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
    },
    "ATTRIBUTE_TYPES": {
-      "TEXT": "ტექსტი",
-      "NUMBER": "რიცხვი",
-      "LINK": "ბმული",
-      "DATE": "თარიღი",
-      "LIST": "სია",
-      "CHECKBOX": "მონიშვნის ველი"
+      "TEXT": "Text",
+      "NUMBER": "Number",
+      "LINK": "Link",
+      "DATE": "Date",
+      "LIST": "List",
+      "CHECKBOX": "Checkbox"
    },
    "ADD": {
      "TITLE": "Add Custom Attribute",
@@ -71,7 +71,7 @@
      "EDIT": "{agentName} updated the account configuration (#{id})"
    },
    "CONVERSATION": {
-      "DELETE": "{agentName} წაშალა საუბარი #{id}"
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -128,57 +128,57 @@
    },
    "NONE_OPTION": "None",
    "EVENTS": {
-      "CONVERSATION_CREATED": "საუბარი შეიქმნა",
-      "CONVERSATION_UPDATED": "საუბარი განახლდა",
-      "MESSAGE_CREATED": "შეტყობინება შეიქმნა",
-      "CONVERSATION_RESOLVED": "საუბარი გადაწყდა",
-      "CONVERSATION_OPENED": "საუბარი გაიხსნა"
+      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_UPDATED": "Conversation Updated",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
+      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
-      "ASSIGN_AGENT": "აგენტის მინიჭება",
-      "ASSIGN_TEAM": "გუნდის მინიჭება",
-      "ADD_LABEL": "იარლიყის დამატება",
-      "REMOVE_LABEL": "იარლიყის მოცილება",
-      "SEND_EMAIL_TO_TEAM": "ელფოსტის გაგზავნა გუნდისთვის",
-      "SEND_EMAIL_TRANSCRIPT": "საუბრის ჩანაწერის გაგზავნა ელფოსტით",
-      "MUTE_CONVERSATION": "საუბრის დადუმება",
-      "SNOOZE_CONVERSATION": "საუბრის გადადება",
-      "RESOLVE_CONVERSATION": "საუბრის გადაწყვეტა",
-      "SEND_WEBHOOK_EVENT": "Webhook-ის ივენთის გაგზავნა",
-      "SEND_ATTACHMENT": "მიბმული ფაილის გაგზავნა",
-      "SEND_MESSAGE": "შეტყობინების გაგზავნა",
-      "ADD_PRIVATE_NOTE": "პირადი ჩანაწერის დამატება",
-      "CHANGE_PRIORITY": "პრიორიტეტის შეცვლა",
-      "ADD_SLA": "SLA-ის დამატება",
-      "OPEN_CONVERSATION": "საუბრის გახსნა"
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
    },
    "MESSAGE_TYPES": {
-      "INCOMING": "შემომავალი შეტყობინება",
-      "OUTGOING": "გამავალი შეტყობინება"
+      "INCOMING": "Incoming Message",
+      "OUTGOING": "Outgoing Message"
    },
    "PRIORITY_TYPES": {
-      "NONE": "არცერთი",
-      "LOW": "დაბალი",
-      "MEDIUM": "საშუალო",
-      "HIGH": "მაღალი",
-      "URGENT": "გადაუდებელი"
+      "NONE": "None",
+      "LOW": "Low",
+      "MEDIUM": "Medium",
+      "HIGH": "High",
+      "URGENT": "Urgent"
    },
    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "შეტყობინების ტიპი",
-      "MESSAGE_CONTAINS": "შეტყობინება შეიცავს",
-      "EMAIL": "ელფოსტა",
-      "INBOX": "ინბოქსი",
-      "CONVERSATION_LANGUAGE": "საუბრის ენა",
-      "PHONE_NUMBER": "ტელეფონის ნომერი",
-      "STATUS": "სტატუსი",
-      "BROWSER_LANGUAGE": "ბრაუზერის ენა",
-      "MAIL_SUBJECT": "ელფოსტის თემა",
-      "COUNTRY_NAME": "ქვეყანა",
-      "REFERER_LINK": "რეფერერის ბმული",
-      "ASSIGNEE_NAME": "დავალებული",
-      "TEAM_NAME": "გუნდი",
-      "PRIORITY": "პრიორიტეტი",
-      "LABELS": "იარლიყები"
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "Email",
+      "INBOX": "Inbox",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "Phone Number",
+      "STATUS": "Status",
+      "BROWSER_LANGUAGE": "Browser Language",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "Country",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Assignee",
+      "TEAM_NAME": "Team",
+      "PRIORITY": "Priority",
+      "LABELS": "Labels"
    }
  }
 }
@@ -17,10 +17,10 @@
    "IP_ADDRESS": "IP Address",
    "CREATED_AT_LABEL": "Created",
    "NEW_MESSAGE": "New message",
-    "CALL": "დარეკვა",
-    "CALL_UNDER_DEVELOPMENT": "ზარის ფუნქცია დამუშავების პროცესშია",
+    "CALL": "Call",
+    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
    "VOICE_INBOX_PICKER": {
-      "TITLE": "აირჩიეთ ხმოვანი საფოსტო ყუთი"
+      "TITLE": "Choose a voice inbox"
    },
    "CONVERSATIONS": {
      "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
@@ -290,7 +290,7 @@
    "HEADER": {
      "TITLE": "Contacts",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "აქტიური კონტაქტები",
+      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Message",
      "SEND_MESSAGE": "Send message",
@@ -465,8 +465,8 @@
        }
      },
      "DELETE_CONTACT": {
-        "MESSAGE": "ეს ქმედება სამუდამო და შეუქცევადია.",
-        "BUTTON": "წაშლა ახლავე"
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -476,7 +476,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "ნამდვილად გსურთ ამ კონტაქტის წაშლა?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "Yes, Delete",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -554,12 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
-        "ADD_NOTE": "კონტაქტის შენიშვნის დამატება",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
-        "COLLAPSE": "ჩაკეცვა",
-        "NO_NOTES": "შენიშვნები არ არის, შეგიძლიათ შენიშვნების დამატება კონტაქტის დეტალების გვერდიდან.",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
-        "CONVERSATION_EMPTY_STATE": "შენიშვნები ჯერ არ არის. შენიშვნის შესაქმნელად გამოიყენეთ შენიშვნის დამატების ღილაკი."
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -568,7 +568,7 @@
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "ამ მომენტისთვის არცერთი კონტაქტი არ არის აქტიური 🌙"
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -32,17 +32,17 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "ამ საუბარზე პასუხის გაცემა მხოლოდ {hours} საათის განმავლობაში შეგიძლიათ",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
-    "BOT_HANDOFF_MESSAGE": "თქვენ პასუხობთ საუბარს, რომელსაც ამჟამად ამუშავებს ასისტენტი ან ბოტი",
-    "BOT_HANDOFF_ACTION": "ღიად მონიშვნა და თქვენთვის მინიჭება",
-    "BOT_HANDOFF_REOPEN_ACTION": "საუბრის ღიად მონიშვნა",
-    "BOT_HANDOFF_SUCCESS": "საუბარი გადმოგეცათ თქვენ",
-    "BOT_HANDOFF_ERROR": "საუბრის გადაბარება ვერ მოხერხდა. გთხოვთ, სცადოთ ხელახლა.",
+    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "ეს Instagram ანგარიში გადატანილია ახალი Instagram არხის საფოსტო ყუთში. ყველა ახალი შეტყობინება გამოჩნდება იქ. თქვენ ვეღარ შეძლებთ შეტყობინებების გაგზავნას ამ საუბრიდან.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -72,21 +72,21 @@
      "HIDE_LABELS": "Hide labels"
    },
    "VOICE_CALL": {
-      "INCOMING_CALL": "შემომავალი ზარი",
-      "OUTGOING_CALL": "გამავალი ზარი",
-      "CALL_IN_PROGRESS": "ზარი მიმდინარეობს",
-      "NO_ANSWER": "პასუხი არ არის",
-      "MISSED_CALL": "გამოტოვებული ზარი",
-      "CALL_ENDED": "ზარი დასრულდა",
-      "NOT_ANSWERED_YET": "ჯერ არ უპასუხიათ",
-      "THEY_ANSWERED": "მათ უპასუხეს",
-      "YOU_ANSWERED": "თქვენ უპასუხეთ"
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "მეტი მოქმედება",
+      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -139,8 +139,8 @@
      }
    },
    "DELETE_CONVERSATION": {
-      "TITLE": "#{conversationId} საუბრის წაშლა",
-      "DESCRIPTION": "ნამდვილად გსურთ ამ საუბრის წაშლა?",
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
      "CONFIRM": "Delete"
    },
    "CARD_CONTEXT_MENU": {
@@ -159,10 +159,10 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
-      "DELETE": "საუბრის წაშლა",
-      "OPEN_IN_NEW_TAB": "ახალ ჩანართში გახსნა",
-      "COPY_LINK": "საუბრის ბმულის კოპირება",
-      "COPY_LINK_SUCCESS": "საუბრის ბმული კოპირებულია ბუფერში",
+      "DELETE": "Delete conversation",
+      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -229,11 +229,11 @@
        }
      },
      "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "შეიტანე ციტირებული ელ. ფოსტის ჯაჭვი",
-        "DISABLE_TOOLTIP": "არ შეიტანო ციტირებული ელ. ფოსტის ჯაჭვი",
-        "REMOVE_PREVIEW": "ციტირებული ელ. ფოსტის ჯაჭვის წაშლა",
-        "COLLAPSE": "გადახედვის ჩაკეცვა",
-        "EXPAND": "გადახედვის გაშლა"
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
      }
    },
    "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
@@ -244,8 +244,8 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "საუბარი წარმატებით წაიშალა",
-    "FAIL_DELETE_CONVERSATION": "საუბრის წაშლა ვერ მოხერხდა! სცადეთ ხელახლა",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -334,11 +334,11 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Conversation Labels",
      "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "კონტაქტის შენიშვნები",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
-      "LINEAR_ISSUES": "დაკავშირებული Linear-ის საკითხები",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
@@ -1,10 +1,10 @@
 {
  "GENERAL_SETTINGS": {
    "LIMIT_MESSAGES": {
-      "CONVERSATION": "თქვენ გადააჭარბეთ საუბრის ლიმიტს. Hacker პაკეტი მხოლოდ 500 საუბრის საშუალებას იძლევა.",
-      "INBOXES": "თქვენ გადააჭარბეთ საფოსტო ყუთის ლიმიტს. Hacker პაკეტი მხოლოდ ვებსაიტის ლაივ ჩატს უჭერს მხარს. დამატებითი საფოსტო ყუთებისთვის, როგორიცაა ელ. ფოსტა, WhatsApp და ა.შ., საჭიროა ფასიანი პაკეტი.",
-      "AGENTS": "თქვენ გადააჭარბეთ აგენტების ლიმიტს. თქვენი პაკეტი მხოლოდ {allowedAgents} აგენტს ითვალისწინებს.",
-      "NON_ADMIN": "გთხოვთ, დაუკავშირდეთ თქვენს ადმინისტრატორს პაკეტის განახლებისთვის და ყველა ფუნქციის გამოყენების გასაგრძელებლად."
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
@@ -15,23 +15,23 @@
      "SUCCESS": "Successfully updated account settings"
    },
    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "თქვენი ანგარიშის წაშლა",
-      "NOTE": "ანგარიშის წაშლის შემდეგ, ყველა თქვენი მონაცემი წაიშლება.",
-      "BUTTON_TEXT": "თქვენი ანგარიშის წაშლა",
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
      "CONFIRM": {
-        "TITLE": "ანგარიშის წაშლა",
-        "MESSAGE": "თქვენი ანგარიშის წაშლა შეუქცევადია. შეიყვანეთ თქვენი ანგარიშის სახელი ქვემოთ, რათა დაადასტუროთ, რომ გსურთ მისი სამუდამოდ წაშლა.",
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
        "BUTTON_TEXT": "Delete",
        "DISMISS": "Cancel",
        "PLACE_HOLDER": "Please type {accountName} to confirm"
      },
-      "SUCCESS": "ანგარიში წაშლისთვის მონიშნულია",
-      "FAILURE": "ანგარიშის წაშლა ვერ მოხერხდა, სცადეთ ხელახლა!",
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
      "SCHEDULED_DELETION": {
-        "TITLE": "ანგარიშის წაშლა დაგეგმილია",
-        "MESSAGE_MANUAL": "ეს ანგარიში წაშლისთვის დაგეგმილია {deletionDate}-სთვის. ეს მოითხოვა ადმინისტრატორმა. შეგიძლიათ გააუქმოთ წაშლა ამ თარიღამდე.",
-        "MESSAGE_INACTIVITY": "ეს ანგარიში წაშლისთვის დაგეგმილია {deletionDate}-სთვის ანგარიშის არააქტიურობის გამო. შეგიძლიათ გააუქმოთ წაშლა ამ თარიღამდე.",
-        "CLEAR_BUTTON": "დაგეგმილი წაშლის გაუქმება"
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
      }
    },
    "FORM": {
@@ -45,11 +45,11 @@
        "NOTE": "This ID is required if you are building an API based integration"
      },
      "AUTO_RESOLVE": {
-        "TITLE": "საუბრების ავტომატურად დახურვა",
-        "NOTE": "ეს კონფიგურაცია საშუალებას მოგცემთ, ავტომატურად დახუროთ საუბარი გარკვეული პერიოდის არააქტიურობის შემდეგ.",
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
        "DURATION": {
-          "LABEL": "არააქტიურობის ხანგრძლივობა",
-          "HELP": "არააქტიურობის პერიოდი, რის შემდეგაც საუბარი ავტომატურად დაიხურება",
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
          "PLACEHOLDER": "30",
          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
          "API": {
@@ -24,17 +24,17 @@
    "CREATE_NEW_ACCOUNT": "Create new account",
    "SUBMIT": "Login",
    "SAML": {
-      "LABEL": "SSO-ით შესვლა",
-      "TITLE": "ერთიანი შესვლის (SSO) დაწყება",
-      "SUBTITLE": "შეიყვანეთ თქვენი სამუშაო ელფოსტა, რათა შეხვიდეთ თქვენს ორგანიზაციაში",
-      "BACK_TO_LOGIN": "შესვლა პაროლით",
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
      "WORK_EMAIL": {
-        "LABEL": "სამუშაო ელფოსტა",
-        "PLACEHOLDER": "შეიყვანეთ თქვენი სამუშაო ელფოსტა"
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
      },
-      "SUBMIT": "გაგრძელება SSO-ით",
+      "SUBMIT": "Continue with SSO",
      "API": {
-        "ERROR_MESSAGE": "SSO-ით ავთენტიფიკაცია ვერ შესრულდა. გთხოვთ, გადაამოწმეთ თქვენი შესვლის მონაცემები და სცადეთ ხელახლა."
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
      }
    }
  }
@@ -85,20 +85,20 @@
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
    "ACTIONS": {
-      "ASSIGN_TEAM": "გუნდის მინიჭება",
+      "ASSIGN_TEAM": "Assign a Team",
      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "იარლიყის დამატება",
-      "REMOVE_LABEL": "იარლიყის მოცილება",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "საუბრის ჩანაწერის გაგზავნა ელფოსტით",
-      "MUTE_CONVERSATION": "საუბრის დადუმება",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
      "SNOOZE_CONVERSATION": "Snooze Conversation",
      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "მიბმული ფაილის გაგზავნა",
-      "SEND_MESSAGE": "შეტყობინების გაგზავნა",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
      "CHANGE_PRIORITY": "Change Priority",
      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Webhook-ის ივენთის გაგზავნა"
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    },
    "PRIORITY_TYPES": {
      "NONE": "None",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -5,13 +5,13 @@
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages",
-      "ARTICLES": "სტატიები"
+      "ARTICLES": "Articles"
    },
    "SECTION": {
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages",
-      "ARTICLES": "სტატიები"
+      "ARTICLES": "Articles"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -53,11 +53,11 @@
          }
        },
        "LANGUAGE": {
-          "TITLE": "სასურველი ენა",
-          "NOTE": "აირჩიეთ ენა, რომლის გამოყენებაც გსურთ.",
-          "UPDATE_SUCCESS": "თქვენი ენის პარამეტრები წარმატებით განახლდა",
-          "UPDATE_ERROR": "ენის პარამეტრების განახლებისას მოხდა შეცდომა, გთხოვთ, სცადეთ თავიდან",
-          "USE_ACCOUNT_DEFAULT": "გამოიყენეთ ანგარიშის ნაგულისხმევი"
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
        }
      },
      "MESSAGE_SIGNATURE_SECTION": {
@@ -81,19 +81,19 @@
        "BTN_TEXT": "Change password"
      },
      "SECURITY_SECTION": {
-        "TITLE": "უსაფრთხოება",
-        "NOTE": "მართეთ თქვენი ანგარიშის დამატებითი უსაფრთხოების ფუნქციები.",
-        "MFA_BUTTON": "ორფაქტორიანი ავთენტიფიკაციის მართვა"
+        "TITLE": "Security",
+        "NOTE": "Manage additional security features for your account.",
+        "MFA_BUTTON": "Manage Two-Factor Authentication"
      },
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
        "COPY": "Copy",
        "RESET": "Reset",
-        "CONFIRM_RESET": "დარწმუნებული ხართ?",
-        "CONFIRM_HINT": "დააჭირეთ კიდევ ერთხელ დასადასტურებლად",
-        "RESET_SUCCESS": "წვდომის ტოკენის ხელახალი გენერაცია წარმატებით დასრულდა",
-        "RESET_ERROR": "ვერ მოხერხდა წვდომის ტოკენის ხელახალი გენერაცია. გთხოვთ, სცადეთ თავიდან"
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -203,7 +203,7 @@
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "მომხმარებლის სახელით მოქმედებისას ხელმისაწვდომობის შეცვლა შეუძლებელია"
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -238,7 +238,7 @@
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
    "DOCS": "Read documentation",
-    "CHANGELOG": "ცვლილებების ჟურნალი",
+    "CHANGELOG": "Changelog",
    "LOGOUT": "Log out"
  },
  "APP_GLOBAL": {
@@ -304,7 +304,7 @@
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
    "CAPTAIN_RESPONSES": "FAQs",
-    "CAPTAIN_TOOLS": "ინსტრუმენტები",
+    "CAPTAIN_TOOLS": "Tools",
    "HOME": "Home",
    "AGENTS": "Agents",
    "AGENT_BOTS": "Bots",
@@ -343,7 +343,7 @@
    "REPORTS_LABEL": "Labels",
    "REPORTS_INBOX": "Inbox",
    "REPORTS_TEAM": "Team",
-    "AGENT_ASSIGNMENT": "აგენტების მინიჭება",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
    "SET_AVAILABILITY_TITLE": "Set yourself as",
    "SET_YOUR_AVAILABILITY": "Set your availability",
    "SLA": "SLA",
@@ -365,7 +365,7 @@
      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "Read docs",
-    "SECURITY": "უსაფრთხოება"
+    "SECURITY": "Security"
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
@@ -398,73 +398,73 @@
    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
  },
  "SECURITY_SETTINGS": {
-    "TITLE": "უსაფრთხოება",
-    "DESCRIPTION": "მართეთ თქვენი ანგარიშის უსაფრთხოების პარამეტრები.",
-    "LINK_TEXT": "გაიგეთ მეტი SAML SSO-ს შესახებ",
+    "TITLE": "Security",
+    "DESCRIPTION": "Manage your account security settings.",
+    "LINK_TEXT": "Learn more about SAML SSO",
    "SAML": {
      "TITLE": "SAML SSO",
-      "NOTE": "დააყენეთ SAML-ის ერთჯერადი შესვლა (SSO) თქვენს ანგარიშზე. მომხმარებლები ავთენტიფიკაციას გაივლიან თქვენს იდენტობის მომწოდებელთან, ელფოსტა/პაროლის გამოყენების ნაცვლად.",
+      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
      "ACS_URL": {
        "LABEL": "ACS URL",
-        "TOOLTIP": "Assertion Consumer Service (ACS) URL — დააყენეთ ეს URL თქვენს IdP-ში SAML-ის პასუხების დანიშნულების მისამართად"
+        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
      },
      "SSO_URL": {
        "LABEL": "SSO URL",
-        "HELP": "URL, სადაც გაეგზავნება SAML-ის ავთენტიფიკაციის მოთხოვნები",
+        "HELP": "The URL where SAML authentication requests will be sent",
        "PLACEHOLDER": "https://your-idp.com/saml/sso"
      },
      "CERTIFICATE": {
-        "LABEL": "ხელმოწერის სერტიფიკატი PEM ფორმატში",
-        "HELP": "თქვენი იდენტობის მომწოდებლის საჯარო სერტიფიკატი, რომელიც გამოიყენება SAML-ის პასუხების დასამოწმებლად",
+        "LABEL": "Signing certificate in PEM format",
+        "HELP": "The public certificate from your identity provider used to verify SAML responses",
        "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
      },
      "FINGERPRINT": {
-        "LABEL": "ანაბეჭდი",
-        "TOOLTIP": "სერტიფიკატის SHA-1 ანაბეჭდი — გამოიყენეთ ეს სერტიფიკატის გადასამოწმებლად თქვენს IdP-ის კონფიგურაციაში"
+        "LABEL": "Fingerprint",
+        "TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
      },
      "COPY_SUCCESS": "Code copied to clipboard successfully",
      "SP_ENTITY_ID": {
        "LABEL": "SP Entity ID",
-        "HELP": "უნიკალური იდენტიფიკატორი ამ აპლიკაციისთვის, როგორც სერვისის მიმწოდებლისთვის (ავტომატურად გენერირებულია).",
-        "TOOLTIP": "Chatwoot-ის უნიკალური იდენტიფიკატორი, როგორც სერვისის მიმწოდებელი — დააყენეთ ეს თქვენს IdP-ის პარამეტრებში"
+        "HELP": "Unique identifier for this application as a service provider (auto-generated).",
+        "TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
      },
      "IDP_ENTITY_ID": {
        "LABEL": "Identity Provider Entity ID",
-        "HELP": "თქვენი იდენტობის მომწოდებლის უნიკალური იდენტიფიკატორი (ჩვეულებრივ მითითებულია IdP-ის კონფიგურაციაში)",
+        "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
        "PLACEHOLDER": "https://your-idp.com/saml"
      },
-      "UPDATE_BUTTON": "SAML პარამეტრების განახლება",
+      "UPDATE_BUTTON": "Update SAML Settings",
      "API": {
-        "SUCCESS": "SAML-ის პარამეტრები წარმატებით განახლდა",
-        "ERROR": "SAML-ის პარამეტრების განახლება ვერ მოხერხდა",
-        "ERROR_LOADING": "SAML-ის პარამეტრების ჩატვირთვა ვერ მოხერხდა",
-        "DISABLED": "SAML-ის პარამეტრები წარმატებით გამოირთო"
+        "SUCCESS": "SAML settings updated successfully",
+        "ERROR": "Failed to update SAML settings",
+        "ERROR_LOADING": "Failed to load SAML settings",
+        "DISABLED": "SAML settings disabled successfully"
      },
      "VALIDATION": {
-        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID და სერტიფიკატი სავალდებულო ველებია",
-        "SSO_URL_ERROR": "გთხოვთ, შეიყვანოთ სწორი SSO URL",
-        "CERTIFICATE_ERROR": "სერტიფიკატი სავალდებულოა",
-        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID სავალდებულოა"
+        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
+        "SSO_URL_ERROR": "Please enter a valid SSO URL",
+        "CERTIFICATE_ERROR": "Certificate is required",
+        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
      },
      "ENTERPRISE_PAYWALL": {
-        "AVAILABLE_ON": "SAML SSO ფუნქცია ხელმისაწვდომია მხოლოდ Enterprise გეგმებში.",
-        "UPGRADE_PROMPT": "გადადით Enterprise გეგმაზე, რათა მიიღოთ წვდომა SAML-ის ერთჯერად შესვლასა და სხვა გაფართოებულ უსაფრთხოების ფუნქციებზე.",
+        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
      },
      "PAYWALL": {
-        "TITLE": "განაახლეთ გეგმა SAML SSO-ს ჩასართავად",
-        "AVAILABLE_ON": "SAML SSO ფუნქცია ხელმისაწვდომია მხოლოდ Enterprise გეგმებში.",
-        "UPGRADE_PROMPT": "განაახლეთ თქვენი გეგმა, რათა მიიღოთ წვდომა SAML-ის ერთჯერად შესვლასა და სხვა გაფართოებულ ფუნქციებზე.",
+        "TITLE": "Upgrade to enable SAML SSO",
+        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
        "UPGRADE_NOW": "Upgrade now",
        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
      },
      "ATTRIBUTE_MAPPING": {
-        "TITLE": "SAML-ის ატრიბუტების კონფიგურაცია",
-        "DESCRIPTION": "ქვემოთ ჩამოთვლილი ატრიბუტების ასახვა უნდა დააკონფიგურიროთ თქვენს იდენტობის პროვაიდერში"
+        "TITLE": "SAML Attribute Setup",
+        "DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
      },
      "INFO_SECTION": {
-        "TITLE": "სერვისის პროვაიდერის ინფორმაცია",
-        "TOOLTIP": "დააკოპირეთ ეს მნიშვნელობები და დააკონფიგურირეთ ისინი თქვენს იდენტობის პროვაიდერში SAML-კავშირის დასამყარებლად"
+        "TITLE": "Service Provider Information",
+        "TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
      }
    }
  },
@@ -508,84 +508,84 @@
  "ASSIGNMENT_POLICY": {
    "INDEX": {
      "HEADER": {
-        "TITLE": "აგენტების მინიჭება",
-        "DESCRIPTION": "დაადგინეთ პოლიტიკები, რათა ეფექტურად მართოთ დატვირთვა და გადაამისამართოთ საუბრები ინბოქსებისა და აგენტების საჭიროებების მიხედვით. გაიგეთ მეტი აქ"
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
      },
      "ASSIGNMENT_POLICY": {
-        "TITLE": "მინიჭების პოლიტიკა",
-        "DESCRIPTION": "მართეთ, როგორ ენიჭება საუბრები ინბოქსებში.",
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
        "FEATURES": [
-          "მინიჭება საუბრების თანაბრად ან ხელმისაწვდომი ტევადობის მიხედვით",
-          "დაამატეთ სამართლიანი განაწილების წესები, რათა არცერთი აგენტი არ გადატვირთდეს",
-          "დაამატეთ ინბოქსები პოლიტიკაში - თითო ინბოქსზე ერთი პოლიტიკა"
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
        ]
      },
      "AGENT_CAPACITY_POLICY": {
-        "TITLE": "აგენტების ტევადობის პოლიტიკა",
-        "DESCRIPTION": "მართეთ აგენტების სამუშაო დატვირთვა.",
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
        "FEATURES": [
-          "დაადგინეთ მაქსიმალური საუბრების რაოდენობა თითო ინბოქსზე",
-          "შექმენით გამონაკლისები იარლიყებისა და დროის მიხედვით",
-          "დაამატეთ აგენტები პოლიტიკაში - თითო აგენტზე ერთი პოლიტიკა"
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
        ]
      }
    },
    "AGENT_ASSIGNMENT_POLICY": {
      "INDEX": {
        "HEADER": {
-          "TITLE": "მინიჭების პოლიტიკა",
-          "CREATE_POLICY": "ახალი პოლიტიკა"
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
        },
        "CARD": {
-          "ORDER": "რიგი",
+          "ORDER": "Order",
          "PRIORITY": "Priority",
          "ACTIVE": "Active",
-          "INACTIVE": "არააქტიური",
-          "POPOVER": "დამატებული ინბოქსები",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
          "EDIT": "Edit"
        },
-        "NO_RECORDS_FOUND": "მინიჭების პოლიტიკები ვერ მოიძებნა"
+        "NO_RECORDS_FOUND": "No assignment policies found"
      },
      "CREATE": {
        "HEADER": {
-          "TITLE": "მინიჭების პოლიტიკის შექმნა"
+          "TITLE": "Create assignment policy"
        },
-        "CREATE_BUTTON": "პოლიტიკის შექმნა",
+        "CREATE_BUTTON": "Create policy",
        "API": {
-          "SUCCESS_MESSAGE": "მინიჭების პოლიტიკა წარმატებით შეიქმნა",
-          "ERROR_MESSAGE": "მინიჭების პოლიტიკის შექმნა ვერ მოხერხდა"
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
        }
      },
      "EDIT": {
        "HEADER": {
-          "TITLE": "მინიჭების პოლიტიკის რედაქტირება"
+          "TITLE": "Edit assignment policy"
        },
-        "EDIT_BUTTON": "პოლიტიკის განახლება",
+        "EDIT_BUTTON": "Update policy",
        "CONFIRM_ADD_INBOX_DIALOG": {
-          "TITLE": "ინბოქსის დამატება",
-          "DESCRIPTION": "{inboxName} ინბოქსი უკვე დაკავშირებულია სხვა პოლიტიკასთან. დარწმუნებული ხართ, რომ გსურთ მისი მიბმა ამ პოლიტიკაზე? ის სხვა პოლიტიკიდან მოეხსნება.",
-          "CONFIRM_BUTTON_LABEL": "გაგრძელება",
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "Cancel"
        },
        "API": {
-          "SUCCESS_MESSAGE": "მინიჭების პოლიტიკა წარმატებით განახლდა",
-          "ERROR_MESSAGE": "მინიჭების პოლიტიკის განახლება ვერ მოხერხდა"
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
        },
        "INBOX_API": {
          "ADD": {
-            "SUCCESS_MESSAGE": "ინბოქსი წარმატებით დაემატა პოლიტიკას",
-            "ERROR_MESSAGE": "ინბოქსის პოლიტიკაში დამატება ვერ მოხერხდა"
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
          },
          "REMOVE": {
-            "SUCCESS_MESSAGE": "ინბოქსი წარმატებით მოიხსნა პოლიტიკიდან",
-            "ERROR_MESSAGE": "ინბოქსის პოლიტიკიდან მოხსნა ვერ მოხერხდა"
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
          }
        }
      },
      "FORM": {
        "NAME": {
-          "LABEL": "პოლიტიკის სახელი:",
-          "PLACEHOLDER": "შეიყვანეთ პოლიტიკის სახელი"
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
        },
        "DESCRIPTION": {
          "LABEL": "Description:",
@@ -594,163 +594,163 @@
        "STATUS": {
          "LABEL": "Status:",
          "PLACEHOLDER": "Select status",
-          "ACTIVE": "პოლიტიკა აქტიურია",
-          "INACTIVE": "პოლიტიკა არააქტიურია"
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
        },
        "ASSIGNMENT_ORDER": {
-          "LABEL": "მინიჭების რიგი",
+          "LABEL": "Assignment order",
          "ROUND_ROBIN": {
-            "LABEL": "რაუნდ-რობინი",
-            "DESCRIPTION": "საუბრები აგენტებზე თანაბრად ნაწილდება."
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
          },
          "BALANCED": {
-            "LABEL": "დაბალანსებული",
-            "DESCRIPTION": "საუბრები მიენიჭება ხელმისაწვდომი ტევადობის მიხედვით."
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
          }
        },
        "ASSIGNMENT_PRIORITY": {
-          "LABEL": "მინიჭების პრიორიტეტი",
+          "LABEL": "Assignment priority",
          "EARLIEST_CREATED": {
-            "LABEL": "ყველაზე ადრე შექმნილი",
-            "DESCRIPTION": "ყველაზე ადრე შექმნილი საუბარი პირველად მიენიჭება."
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
          },
          "LONGEST_WAITING": {
-            "LABEL": "ყველაზე დიდხანს მოლოდინში",
-            "DESCRIPTION": "საუბარი, რომელიც ყველაზე დიდხანს ელოდა, პირველად ნაწილდება."
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
          }
        },
        "FAIR_DISTRIBUTION": {
-          "LABEL": "სამართლიანი განაწილების პოლიტიკა",
-          "DESCRIPTION": "დააყენეთ საუბრების მაქსიმალური რაოდენობა, რომელიც შეიძლება დაენიშნოს ერთ აგენტს დროის ფანჯრის ფარგლებში, რათა თავიდან აიცილოთ რომელიმე აგენტის გადატვირთვა. ეს სავალდებულო ველი ნაგულისხმევად არის 100 საუბარი საათში.",
-          "INPUT_MAX": "მაქსიმალური მინიჭება",
-          "DURATION": "თითო აგენტზე საუბრები ყოველ"
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
        },
        "INBOXES": {
-          "LABEL": "დამატებული ინბოქსები",
-          "DESCRIPTION": "დაამატეთ ინბოქსები, რომლებზეც იმოქმედებს ეს პოლიტიკა.",
-          "ADD_BUTTON": "ინბოქსის დამატება",
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
          "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "მოძებნეთ და აირჩიეთ დასამატებელი ინბოქსები",
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
            "ADD_BUTTON": "Add"
          },
-          "EMPTY_STATE": "ამ პოლიტიკაში ინბოქსები დამატებული არ არის, დასაწყებად დაამატეთ ინბოქსი",
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
          "API": {
-            "SUCCESS_MESSAGE": "ინბოქსი პოლიტიკაში წარმატებით დაემატა",
-            "ERROR_MESSAGE": "ინბოქსის პოლიტიკაში დამატება ვერ მოხერხდა"
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
          }
        }
      },
      "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "მინიჭების პოლიტიკა წარმატებით წაიშალა",
-        "ERROR_MESSAGE": "მინიჭების პოლიტიკის წაშლა ვერ მოხერხდა"
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
      }
    },
    "AGENT_CAPACITY_POLICY": {
      "INDEX": {
        "HEADER": {
-          "TITLE": "აგენტის ტევადობა",
-          "CREATE_POLICY": "ახალი პოლიტიკა"
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
        },
        "CARD": {
-          "POPOVER": "დამატებული აგენტები",
+          "POPOVER": "Added agents",
          "EDIT": "Edit"
        },
-        "NO_RECORDS_FOUND": "აგენტის ტევადობის პოლიტიკები ვერ მოიძებნა"
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
      },
      "CREATE": {
        "HEADER": {
-          "TITLE": "აგენტის ტევადობის პოლიტიკის შექმნა"
+          "TITLE": "Create agent capacity policy"
        },
-        "CREATE_BUTTON": "პოლიტიკის შექმნა",
+        "CREATE_BUTTON": "Create policy",
        "API": {
-          "SUCCESS_MESSAGE": "აგენტის ტევადობის პოლიტიკა წარმატებით შეიქმნა",
-          "ERROR_MESSAGE": "აგენტის ტევადობის პოლიტიკის შექმნა ვერ მოხერხდა"
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
        }
      },
      "EDIT": {
        "HEADER": {
-          "TITLE": "აგენტის ტევადობის პოლიტიკის რედაქტირება"
+          "TITLE": "Edit agent capacity policy"
        },
-        "EDIT_BUTTON": "პოლიტიკის განახლება",
+        "EDIT_BUTTON": "Update policy",
        "CONFIRM_ADD_AGENT_DIALOG": {
-          "TITLE": "აგენტის დამატება",
-          "DESCRIPTION": "{agentName} უკვე დაკავშირებულია სხვა პოლიტიკასთან. ნამდვილად გსურთ მისი ამ პოლიტიკასთან დაკავშირება? ის სხვა პოლიტიკიდან მოიხსნება.",
-          "CONFIRM_BUTTON_LABEL": "გაგრძელება",
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "Cancel"
        },
        "API": {
-          "SUCCESS_MESSAGE": "აგენტის ტევადობის პოლიტიკა წარმატებით განახლდა",
-          "ERROR_MESSAGE": "აგენტის ტევადობის პოლიტიკის განახლება ვერ მოხერხდა"
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
        },
        "AGENT_API": {
          "ADD": {
-            "SUCCESS_MESSAGE": "აგენტის პოლიტიკაში დამატება წარმატებით შესრულდა",
-            "ERROR_MESSAGE": "აგენტის პოლიტიკაში დამატება ვერ მოხერხდა"
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
          },
          "REMOVE": {
-            "SUCCESS_MESSAGE": "აგენტის პოლიტიკიდან წაშლა წარმატებით შესრულდა",
-            "ERROR_MESSAGE": "აგენტის პოლიტიკიდან წაშლა ვერ მოხერხდა"
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
          }
        }
      },
      "FORM": {
        "NAME": {
-          "LABEL": "პოლიტიკის სახელი:",
-          "PLACEHOLDER": "შეიყვანეთ პოლიტიკის სახელი"
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
        },
        "DESCRIPTION": {
          "LABEL": "Description:",
          "PLACEHOLDER": "Enter description"
        },
        "INBOX_CAPACITY_LIMIT": {
-          "LABEL": "ინბოქსის ტევადობის ლიმიტები",
-          "ADD_BUTTON": "ინბოქსის დამატება",
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
          "FIELD": {
-            "SELECT_INBOX": "აირჩიეთ ინბოქსი",
-            "MAX_CONVERSATIONS": "საუბრების მაქსიმუმი",
-            "SET_LIMIT": "დააყენეთ ლიმიტი"
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
          },
-          "EMPTY_STATE": "ინბოქსისთვის ლიმიტი არ არის დაყენებული"
+          "EMPTY_STATE": "No inbox limit set"
        },
        "EXCLUSION_RULES": {
-          "LABEL": "გამორიცხვის წესები",
-          "DESCRIPTION": "საუბრები, რომლებიც აკმაყოფილებენ ქვემოთ მოცემულ პირობებს, აგენტის ტევადობაში არ ჩაითვლება",
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
          "TAGS": {
-            "LABEL": "გამორიცხეთ კონკრეტული ჭდეებით მონიშნული საუბრები",
-            "ADD_TAG": "ჭდის დამატება",
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
            "DROPDOWN": {
-              "SEARCH_PLACEHOLDER": "მოძებნეთ და აირჩიეთ დასამატებელი ჭდეები"
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
            },
-            "EMPTY_STATE": "ამ პოლიტიკაში ჭდეები დამატებული არ არის."
+            "EMPTY_STATE": "No tags added to this policy."
          },
          "DURATION": {
-            "LABEL": "გამორიცხეთ მითითებულ ხანგრძლივობაზე ძველი საუბრები",
-            "PLACEHOLDER": "დაყენეთ დრო"
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
          }
        },
        "USERS": {
-          "LABEL": "მინიჭებული აგენტები",
-          "DESCRIPTION": "დაამატეთ ის აგენტები, რომლებზეც ეს პოლიტიკა გავრცელდება.",
-          "ADD_BUTTON": "აგენტის დამატება",
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
          "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "მოძებნეთ და აირჩიეთ აგენტები დასამატებლად",
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
            "ADD_BUTTON": "Add"
          },
-          "EMPTY_STATE": "აგენტები დამატებული არ არის",
+          "EMPTY_STATE": "No agents added",
          "API": {
-            "SUCCESS_MESSAGE": "აგენტი პოლიტიკაში წარმატებით დაემატა",
-            "ERROR_MESSAGE": "აგენტის პოლიტიკაში დამატება ვერ მოხერხდა"
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
          }
        }
      },
      "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "აგენტის ტევადობის პოლიტიკა წარმატებით წაიშალა",
-        "ERROR_MESSAGE": "აგენტის ტევადობის პოლიტიკის წაშლა ვერ მოხერხდა"
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
      }
    },
    "DELETE_POLICY": {
-      "TITLE": "პოლიტიკის წაშლა",
-      "DESCRIPTION": "დარწმუნებული ხართ, რომ გსურთ ამ პოლიტიკის წაშლა? ეს ქმედება შეუქცევადია.",
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
      "CONFIRM_BUTTON_LABEL": "Delete",
      "CANCEL_BUTTON_LABEL": "Cancel"
    }
@@ -28,19 +28,19 @@
      "PLACEHOLDER": "Password",
      "ERROR": "Password is too short",
      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character",
-      "REQUIREMENTS_LENGTH": "მინიმუმ 6 სიმბოლო",
-      "REQUIREMENTS_UPPERCASE": "მინიმუმ ერთი დიდი ასო",
-      "REQUIREMENTS_LOWERCASE": "მინიმუმ ერთი პატარა ასო",
-      "REQUIREMENTS_NUMBER": "მინიმუმ ერთი რიცხვი",
-      "REQUIREMENTS_SPECIAL": "მინიმუმ ერთი სპეციალური სიმბოლო"
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
    },
    "CONFIRM_PASSWORD": {
      "LABEL": "Confirm Password",
      "PLACEHOLDER": "Confirm Password",
-      "ERROR": "პაროლები არ ემთხვევა."
+      "ERROR": "Passwords do not match."
    },
    "API": {
-      "SUCCESS_MESSAGE": "რეგისტრაცია წარმატებით დასრულდა",
+      "SUCCESS_MESSAGE": "Registration Successful",
      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
    },
    "SUBMIT": "Create account",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "지난 7일",
-      "LAST_14_DAYS": "지난 14일",
      "LAST_30_DAYS": "지난 30일",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "보고서를 생성할 수 있는 데이터 포인트가 부족합니다. 나중에 다시 시도하십시오.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "대화",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Paskutines 7 dienas",
-      "LAST_14_DAYS": "Paskutines 14 dienų",
      "LAST_30_DAYS": "Paskutines 30 dienų",
      "LAST_3_MONTHS": "Paskutinius 3 mėnesius",
      "LAST_6_MONTHS": "Paskutinius 6 mėnesius",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
    "DOWNLOAD_INBOX_REPORTS": "Parsisiųsti gautų laiškų aplanko ataskaitas",
    "FILTER_DROPDOWN_LABEL": "Pasirinkti gautų laiškų aplanką",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Pokalbiai",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} pokalbiai",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Pokalbių nėra",
-      "CONVERSATION": "{count} pokalbis",
-      "CONVERSATIONS": "{count} pokalbiai",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Agentų pokalbiai",
      "LOADING_MESSAGE": "Įkeliama agento metrika...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Pēdējās 7 dienas",
-      "LAST_14_DAYS": "Pēdējās 14 dienas",
      "LAST_30_DAYS": "Pēdējās 30 dienas",
      "LAST_3_MONTHS": "Pēdējie 3 mēneši",
      "LAST_6_MONTHS": "Pēdējie 6 mēneši",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Mēs neesam saņēmuši pietiekami daudz datu punktu, lai izveidotu pārskatu. Lūdzu, vēlāk mēģiniet vēlreiz.",
    "DOWNLOAD_INBOX_REPORTS": "Lejupielādēt iesūtnes pārskatus",
    "FILTER_DROPDOWN_LABEL": "Izvēlieties Iesūtni",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Sarunas",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} sarunas",
      "DOWNLOAD_REPORT": "Lejupielādēt atskaiti"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Nav sarunu",
-      "CONVERSATION": "{count} saruna",
-      "CONVERSATIONS": "{count} sarunas",
-      "DOWNLOAD_REPORT": "Lejupielādēt atskaiti"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Aģentu sarunas",
      "LOADING_MESSAGE": "Notiek aģentu metrikas ielāde...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "കഴിഞ്ഞ 7 ദിവസം",
-      "LAST_14_DAYS": "കഴിഞ്ഞ 14 ദിവസം",
      "LAST_30_DAYS": "കഴിഞ്ഞ 30 ദിവസം",
      "LAST_3_MONTHS": "കഴിഞ്ഞ 3 മാസം",
      "LAST_6_MONTHS": "കഴിഞ്ഞ 6 മാസം",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
    "DOWNLOAD_INBOX_REPORTS": "ഇൻബോക്സ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
    "FILTER_DROPDOWN_LABEL": "ഇൻബോക്സ് തിരഞ്ഞെടുക്കുക",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "സംഭാഷണങ്ങൾ",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Last 7 days",
-      "LAST_14_DAYS": "Last 14 days",
      "LAST_30_DAYS": "Last 30 days",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Afgelopen 7 dagen",
-      "LAST_14_DAYS": "Afgelopen 14 dagen",
      "LAST_30_DAYS": "Laatste 30 dagen",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "We hebben niet genoeg datapunten ontvangen om een rapport te genereren, probeer het later opnieuw.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Selecteer een inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Gesprekken",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Siste 7 dager",
-      "LAST_14_DAYS": "Siste 14 dager",
      "LAST_30_DAYS": "Siste 30 dager",
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Vi har ikke mottatt nok data for å generere rapporten, vennligst prøv igjen senere.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Samtaler",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "No conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversations by agents",
      "LOADING_MESSAGE": "Loading agent metrics...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Ostatnie 7 dni",
-      "LAST_14_DAYS": "Ostatnie 14 dni",
      "LAST_30_DAYS": "Ostatnie 30 dni",
      "LAST_3_MONTHS": "Ostatnie 3 miesiące",
      "LAST_6_MONTHS": "Ostatnie 6 miesięcy",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Nie ma wystarczającej ilości danych do wygenerowania raportu. Spróbuj ponownie później.",
    "DOWNLOAD_INBOX_REPORTS": "Pobierz raporty skrzynki odbiorczej",
    "FILTER_DROPDOWN_LABEL": "Wybierz skrzynkę odbiorczą",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Rozmowy",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} rozmowy",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Brak rozmów",
-      "CONVERSATION": "{count} rozmowa",
-      "CONVERSATIONS": "{count} rozmowy",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Rozmowy według agentów",
      "LOADING_MESSAGE": "Ładowanie metryk agentów...",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Últimos 7 Dias",
-      "LAST_14_DAYS": "Últimos 14 Dias",
      "LAST_30_DAYS": "Últimos 30 Dias",
      "LAST_3_MONTHS": "Últimos 3 meses",
      "LAST_6_MONTHS": "Últimos 6 meses",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Não recebemos pontos de dados suficientes para gerar o relatório. Por favor, tente novamente mais tarde.",
    "DOWNLOAD_INBOX_REPORTS": "Descarregar relatórios de caixa de entrada",
    "FILTER_DROPDOWN_LABEL": "Escolher caixa de entrada",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversas",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} conversas",
      "DOWNLOAD_REPORT": "Descarregar relatório"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Não existem conversas",
-      "CONVERSATION": "{count} conversa",
-      "CONVERSATIONS": "{count} conversas",
-      "DOWNLOAD_REPORT": "Descarregar relatório"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversas por agentes",
      "LOADING_MESSAGE": "A gerar métricas dos agentes...",
@@ -165,8 +165,8 @@
            "ERROR": "Título é obrigatório"
          },
          "INBOX": {
-            "LABEL": "Selecione uma caixa de entrada",
-            "PLACEHOLDER": "Selecione uma caixa de entrada",
+            "LABEL": "Selecionar caixa de entrada",
+            "PLACEHOLDER": "Selecionar caixa de entrada",
            "ERROR": "Caixa de entrada obrigatória"
          },
          "TEMPLATE": {
@@ -176,7 +176,7 @@
            "ERROR": "Modelo é obrigatório",
            "PREVIEW_TITLE": "Processar {templateName}",
            "LANGUAGE": "Idioma",
-            "CATEGORY": "Categorias",
+            "CATEGORY": "Categoria",
            "VARIABLES_LABEL": "Variáveis",
            "VARIABLE_PLACEHOLDER": "Digite um valor para {variable}"
          },
@@ -18,9 +18,9 @@
    "CREATED_AT_LABEL": "Criado",
    "NEW_MESSAGE": "Nova Mensagem",
    "CALL": "Chamada",
-    "CALL_UNDER_DEVELOPMENT": "Chamada em desenvolvimento",
+    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
    "VOICE_INBOX_PICKER": {
-      "TITLE": "Escolha uma caixa de entrada de voz"
+      "TITLE": "Choose a voice inbox"
    },
    "CONVERSATIONS": {
      "NO_RECORDS_FOUND": "Não há conversas anteriores associadas a este contato.",
@@ -617,7 +617,7 @@
        "SEARCH_PLACEHOLDER": "Pesquisar modelos",
        "EMPTY_STATE": "Nenhum modelo encontrado",
        "TEMPLATE_PARSER": {
-          "BACK": "Voltar",
+          "BACK": "Voltar atrás",
          "SEND_MESSAGE": "Enviar mensagem"
        }
      },
@@ -1,13 +1,13 @@
 {
  "CONTENT_TEMPLATES": {
    "MODAL": {
-      "TITLE": "Modelos Twilio",
-      "SUBTITLE": "Selecione um modelo Twilio que você deseja enviar",
+      "TITLE": "Templates Twilio",
+      "SUBTITLE": "Select the Twilio template you want to send",
      "TEMPLATE_SELECTED_SUBTITLE": "Configurar modelo: {templateName}"
    },
    "PICKER": {
      "SEARCH_PLACEHOLDER": "Pesquisar modelos",
-      "NO_TEMPLATES_FOUND": "Não há modelos encontrados para",
+      "NO_TEMPLATES_FOUND": "Não há templates encontrados para",
      "NO_CONTENT": "Sem conteúdo",
      "HEADER": "Cabeçalho",
      "BODY": "Corpo",
@@ -16,17 +16,17 @@
      "CATEGORY": "Categoria",
      "MEDIA_CONTENT": "Conteúdo de Mídia",
      "MEDIA_CONTENT_FALLBACK": "conteúdo de mídia",
-      "NO_TEMPLATES_AVAILABLE": "Não há modelos Twilio disponíveis. Clique em Atualizar para sincronizar os modelos do Twilio.",
+      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
      "REFRESH_BUTTON": "Atualizar modelos",
      "REFRESH_SUCCESS": "Atualização de modelos iniciada. Pode levar alguns minutos para atualizar.",
      "REFRESH_ERROR": "Falha ao atualizar os modelos. Por favor, tente novamente.",
      "LABELS": {
        "LANGUAGE": "Idioma",
-        "TEMPLATE_BODY": "Conteúdo do Modelo",
+        "TEMPLATE_BODY": "Conteúdo do Template",
        "CATEGORY": "Categoria"
      },
      "TYPES": {
-        "MEDIA": "Mídia",
+        "MEDIA": "Media",
        "QUICK_REPLY": "Resposta Rápida",
        "TEXT": "Texto"
      }
@@ -40,7 +40,7 @@
      "SEND_MESSAGE_LABEL": "Enviar Mensagem",
      "FORM_ERROR_MESSAGE": "Por favor, preencha todas as variáveis antes de enviar",
      "MEDIA_HEADER_LABEL": "Cabeçalho {type}",
-      "MEDIA_URL_LABEL": "Digite a URL completa da mídia",
+      "MEDIA_URL_LABEL": "Enter full media URL",
      "MEDIA_URL_PLACEHOLDER": "https://exemplo.com.br/imagem.jpg"
    },
    "FORM": {
@@ -229,11 +229,11 @@
        }
      },
      "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Incluir o encadeamento de e-mails citado",
-        "DISABLE_TOOLTIP": "Não incluir o encadeamento de e-mails citado",
-        "REMOVE_PREVIEW": "Remover o encadeamento de e-mails citado",
-        "COLLAPSE": "Recolher a prévia",
-        "EXPAND": "Expandir a prévia"
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
      }
    },
    "VISIBLE_TO_AGENTS": "Mensagem Privada: Apenas visível para você e seu time",
@@ -7,6 +7,6 @@
    },
    "CLOSE": "Fechar",
    "BETA": "Beta",
-    "BETA_DESCRIPTION": "Este recurso está em fase BETA e deve sofre alterações assim que Nós melhorarmos ele."
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
  }
 }
@@ -779,7 +779,7 @@
            "COPY": "CNAME copiado com sucesso",
            "SEND_INSTRUCTIONS": {
              "HEADER": "Enviar instruções",
-              "DESCRIPTION": "Se você preferir que alguém da sua equipe de desenvolvimento lide com essa etapa, você pode digitar o endereço de e-mail abaixo e nós enviaremos as instruções necessárias.",
+              "DESCRIPTION": "Se você preferir ter alguém da sua equipe de desenvolvimento para lidar com essa etapa, você pode digitar o endereço de e-mail abaixo e nós enviaremos as instruções necessárias.",
              "PLACEHOLDER": "Insira o e-mail dele",
              "ERROR": "Insira um endereço de e-mail válido",
              "SEND_BUTTON": "Enviar"
@@ -812,7 +812,7 @@
    "PDF_UPLOAD": {
      "TITLE": "Upload PDF Document",
      "DESCRIPTION": "Upload a PDF document to automatically generate FAQs using AI",
-      "DRAG_DROP_TEXT": "Arraste e solte seu arquivo PDF aqui, clique para selecionar",
+      "DRAG_DROP_TEXT": "Drag and drop your PDF file here, or click to select",
      "SELECT_FILE": "Select PDF File",
      "ADDITIONAL_CONTEXT_LABEL": "Additional Context (Optional)",
      "ADDITIONAL_CONTEXT_PLACEHOLDER": "Provide any additional context or instructions for FAQ generation...",
@@ -821,7 +821,7 @@
      "CANCEL": "Cancelar",
      "ERROR_INVALID_TYPE": "Please select a valid PDF file",
      "ERROR_FILE_TOO_LARGE": "File size must be less than 512MB",
-      "ERROR_UPLOAD_FAILED": "Falha ao carregar o arquivo PDF. Por favor, tente novamente."
+      "ERROR_UPLOAD_FAILED": "Failed to upload PDF. Please try again."
    },
    "PDF_DOCUMENTS": {
      "TITLE": "PDF Documents",
@@ -847,19 +847,19 @@
      "TITLE": "Content Generation",
      "DESCRIPTION": "Upload PDF documents to automatically generate FAQ content using AI",
      "UPLOAD_TITLE": "Upload PDF Document",
-      "DRAG_DROP": "Arraste e solte seu arquivo PDF aqui, clique para selecionar",
-      "SELECT_FILE": "",
+      "DRAG_DROP": "Drag and drop your PDF file here, or click to select",
+      "SELECT_FILE": "Select PDF File",
      "UPLOADING": "Processing document...",
      "UPLOAD_SUCCESS": "Document processed successfully!",
      "UPLOAD_ERROR": "Failed to upload document. Please try again.",
-      "INVALID_FILE_TYPE": "Por favor, selecione um arquivo PDF válido",
+      "INVALID_FILE_TYPE": "Please select a valid PDF file",
      "FILE_TOO_LARGE": "File size must be less than 512MB",
      "GENERATED_CONTENT": "Generated FAQ Content",
      "PUBLISH_SELECTED": "Publish Selected",
      "PUBLISHING": "Publishing...",
      "FROM_DOCUMENT": "From document",
      "NO_CONTENT": "No generated content available. Upload a PDF document to get started.",
-      "LOADING": "Carregando conteúdo gerado..."
+      "LOADING": "Loading generated content..."
    }
  }
 }
@@ -5,8 +5,8 @@
    "LEARN_MORE": "Saiba mais sobre as caixas de entrada",
    "RECONNECTION_REQUIRED": "Sua caixa de entrada está desconectada. Você não receberá novas mensagens até reautorizar.",
    "CLICK_TO_RECONNECT": "Clique aqui para reconectar.",
-    "WHATSAPP_REGISTRATION_INCOMPLETE": "Seu registro no WhatsApp Business não foi concluído. Verifique o status do seu nome de exibição no Meta Business Manager antes de reconectar.",
-    "COMPLETE_REGISTRATION": "Concluir registro",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
    "LIST": {
      "404": "Não há caixas de entrada anexadas a esta conta."
    },
@@ -274,8 +274,8 @@
        },
        "SUBMIT_BUTTON": "Criar canal do WhatsApp",
        "EMBEDDED_SIGNUP": {
-          "TITLE": "Configuração rápida com Meta",
-          "DESC": "Use o fluxo de inscrição incorporada do WhatsApp para conectar rapidamente novos números. Você será redirecionado para a Meta para entrar na sua conta do WhatsApp Business. Ter acesso de administrador ajudará a tornar a configuração simples e fácil.",
+          "TITLE": "Quick setup with Meta",
+          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
          "BENEFITS": {
            "TITLE": "Benefícios da inscrição incorporada:",
            "EASY_SETUP": "Nenhuma configuração manual é necessária",
@@ -283,7 +283,7 @@
            "AUTO_CONFIG": "Configuração automática de webhook e número de telefone"
          },
          "LEARN_MORE": {
-            "TEXT": "Para saber mais sobre a inscrição integrada, preços e limitações, visite {link}.",
+            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
            "LINK_TEXT": "este link"
          },
          "SUBMIT_BUTTON": "Conecte-se com WhatsApp Business",
@@ -298,8 +298,8 @@
          "SIGNUP_ERROR": "Ocorreu um erro no cadastro",
          "AUTH_NOT_COMPLETED": "Autenticação não concluída. Por favor, reinicie o processo.",
          "SUCCESS_FALLBACK": "A conta do WhatsApp Business foi configurada com sucesso",
-          "MANUAL_FALLBACK": "Se o seu número já estiver conectado à Plataforma WhatsApp Business (API) ou se você for um provedor de tecnologia integrando o seu próprio número, use o fluxo de {link}",
-          "MANUAL_LINK_TEXT": "fluxo de configuração manual"
+          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_LINK_TEXT": "manual setup flow"
        },
        "API": {
          "ERROR_MESSAGE": "Não foi possível salvar o canal do WhatsApp"
@@ -336,10 +336,10 @@
          }
        },
        "CONFIGURATION": {
-          "TWILIO_VOICE_URL_TITLE": "URL do Twilio Voice",
-          "TWILIO_VOICE_URL_SUBTITLE": "Configure este URL como a Voice URL no seu número de telefone da Twilio e no aplicativo TwiML.",
-          "TWILIO_STATUS_URL_TITLE": "Status Callback URL da Twilio",
-          "TWILIO_STATUS_URL_SUBTITLE": "Configure este URL como a Status Callback URL no seu número de telefone da Twilio."
+          "TWILIO_VOICE_URL_TITLE": "Twilio Voice URL",
+          "TWILIO_VOICE_URL_SUBTITLE": "Configure this URL as the Voice URL on your Twilio phone number and TwiML App.",
+          "TWILIO_STATUS_URL_TITLE": "Twilio Status Callback URL",
+          "TWILIO_STATUS_URL_SUBTITLE": "Configure this URL as the Status Callback URL on your Twilio phone number."
        },
        "SUBMIT_BUTTON": "Criar Canal de Voz",
        "API": {
@@ -428,48 +428,48 @@
      "AUTH": {
        "TITLE": "Escolha um canal",
        "DESC": "O Chatwoot suporta widgets de chats ao vivo, Facebook Messenger, perfis do Twitter, WhatsApp, E-mails, etc., como canais. Se você quiser criar um canal personalizado, você pode criá-lo usando o canal API. Para começar, escolha um dos canais abaixo.",
-        "TITLE_NEXT": "Concluir a configuração",
+        "TITLE_NEXT": "Complete the setup",
        "TITLE_FINISH": "Então!",
        "CHANNEL": {
          "WEBSITE": {
            "TITLE": "Site",
-            "DESCRIPTION": "Criar um widget de chat ao vivo"
+            "DESCRIPTION": "Create a live-chat widget"
          },
          "FACEBOOK": {
            "TITLE": "Facebook",
-            "DESCRIPTION": "Conectar sua página do Facebook"
+            "DESCRIPTION": "Connect your Facebook page"
          },
          "WHATSAPP": {
            "TITLE": "WhatsApp",
-            "DESCRIPTION": "Atenda seus clientes no WhatsApp"
+            "DESCRIPTION": "Support your customers on WhatsApp"
          },
          "EMAIL": {
            "TITLE": "e-mail",
-            "DESCRIPTION": "Conectar com Gmail, Outlook ou outros provedores"
+            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
          },
          "SMS": {
            "TITLE": "SMS",
-            "DESCRIPTION": "Integrar o canal SMS com Twilio ou Bandwidth"
+            "DESCRIPTION": "Integrate SMS channel with Twilio or bandwidth"
          },
          "API": {
            "TITLE": "API",
-            "DESCRIPTION": "Crie um canal personalizado usando nossa API"
+            "DESCRIPTION": "Make a custom channel using our API"
          },
          "TELEGRAM": {
            "TITLE": "Telegram",
-            "DESCRIPTION": "Configure o canal do Telegram usando o token do bot"
+            "DESCRIPTION": "Configure Telegram channel using Bot token"
          },
          "LINE": {
            "TITLE": "Line",
-            "DESCRIPTION": "Integre seu canal do LINE"
+            "DESCRIPTION": "Integrate your Line channel"
          },
          "INSTAGRAM": {
            "TITLE": "Instagram",
-            "DESCRIPTION": "Conecte sua conta do Instagram"
+            "DESCRIPTION": "Connect your instagram account"
          },
          "VOICE": {
            "TITLE": "Voz",
-            "DESCRIPTION": "Integre com o Twilio Voice"
+            "DESCRIPTION": "Integrate with Twilio Voice"
          }
        }
      },
@@ -526,9 +526,9 @@
      "BUTTON_TEXT": "Leva-me lá",
      "MORE_SETTINGS": "Mais configurações",
      "WEBSITE_SUCCESS": "Você concluiu a criação de um canal de site. Copie o código mostrado abaixo e cole-o no seu site. Na próxima vez que um cliente usar o bate-papo ao vivo, a conversa aparecerá automaticamente na sua caixa de entrada.",
-      "WHATSAPP_QR_INSTRUCTION": "Escaneie o código QR acima para testar rapidamente sua caixa de entrada do WhatsApp",
-      "MESSENGER_QR_INSTRUCTION": "Escaneie o código QR acima para testar rapidamente sua caixa de entrada do Facebook Messenger",
-      "TELEGRAM_QR_INSTRUCTION": "Escaneie o código QR acima para testar rapidamente sua caixa de entrada do Telegram"
+      "WHATSAPP_QR_INSTRUCTION": "Scan the QR code above to quickly test your WhatsApp inbox",
+      "MESSENGER_QR_INSTRUCTION": "Scan the QR code above to quickly test your Facebook Messenger inbox",
+      "TELEGRAM_QR_INSTRUCTION": "Scan the QR code above to quickly test your Telegram inbox"
    },
    "REAUTH": "Reautorizar",
    "VIEW": "Visualizar",
@@ -607,57 +607,57 @@
      "BUSINESS_HOURS": "Horário de funcionamento",
      "WIDGET_BUILDER": "Construtor de Widget",
      "BOT_CONFIGURATION": "Configuração do Bot",
-      "ACCOUNT_HEALTH": "Saúde da conta",
+      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT"
    },
    "ACCOUNT_HEALTH": {
-      "TITLE": "Gerencie sua conta do WhatsApp",
-      "DESCRIPTION": "Revise o status da sua conta do WhatsApp, os limites de mensagens e a qualidade. Atualize as configurações ou resolva problemas, se necessário",
-      "GO_TO_SETTINGS": "Ir para o Meta Business Manager",
-      "NO_DATA": "Dados de saúde não estão disponíveis",
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
      "FIELDS": {
        "DISPLAY_PHONE_NUMBER": {
-          "LABEL": "Número de telefone exibido",
-          "TOOLTIP": "Número de telefone exibido aos clientes"
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
        },
        "VERIFIED_NAME": {
-          "LABEL": "Nome da empresa",
-          "TOOLTIP": "Nome da empresa verificado pelo WhatsApp"
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
        },
        "DISPLAY_NAME_STATUS": {
-          "LABEL": "Status do nome de exibição",
-          "TOOLTIP": "Status da verificação do nome da sua empresa"
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
        },
        "QUALITY_RATING": {
-          "LABEL": "Classificação de qualidade",
-          "TOOLTIP": "Classificação de qualidade do WhatsApp para sua conta"
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
        },
        "MESSAGING_LIMIT_TIER": {
-          "LABEL": "Nível de limite de mensagens",
-          "TOOLTIP": "Limite diário de mensagens da sua conta"
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
        },
        "ACCOUNT_MODE": {
-          "LABEL": "Modo da conta",
-          "TOOLTIP": "Modo de operação atual da sua conta do WhatsApp"
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
        }
      },
      "VALUES": {
        "TIERS": {
-          "TIER_250": "250 clientes por 24 h",
-          "TIER_1000": "1 mil clientes por 24 h",
-          "TIER_1K": "1 mil clientes por 24 h",
-          "TIER_10K": "10K clientes a cada 24h",
-          "TIER_100K": "100K clientes a cada 24h",
-          "TIER_UNLIMITED": "Clientes ilimitados a cada 24h",
-          "UNKNOWN": "Classificação não disponível"
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
        },
        "STATUSES": {
          "APPROVED": "Aceito",
-          "PENDING_REVIEW": "Revisão pendente",
-          "AVAILABLE_WITHOUT_REVIEW": "Disponível sem revisão",
-          "REJECTED": "Rejeitado",
-          "DECLINED": "Sandbox",
-          "NON_EXISTS": "Não existe"
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
        },
        "MODES": {
          "SANDBOX": "Sandbox",
@@ -677,9 +677,9 @@
      "MESSENGER_HEADING": "Código Menssageiro <scripit>",
      "MESSENGER_SUB_HEAD": "Favor, insira essse código <script> dentro da tag Body de sua página html",
      "ALLOWED_DOMAINS": {
-        "TITLE": "Domínios permitidos",
-        "SUBTITLE": "Adicione coringa ou domínios separados por vírgula (deixe em branco para permitir todos), ex: *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Insira domínios separados por vírgula (ex: *.chatwoot.dev, chatwoot.com)"
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
      },
      "INBOX_AGENTS": "Agentes",
      "INBOX_AGENTS_SUB_TEXT": "Adicionar ou remover agentes dessa caixa de entrada",
@@ -981,15 +981,15 @@
    "EMAIL_PROVIDERS": {
      "MICROSOFT": {
        "TITLE": "Microsoft",
-        "DESCRIPTION": "Conectar com Microsoft"
+        "DESCRIPTION": "Connect with Microsoft"
      },
      "GOOGLE": {
        "TITLE": "Google",
-        "DESCRIPTION": "Conectar com Google"
+        "DESCRIPTION": "Connect with Google"
      },
      "OTHER_PROVIDERS": {
        "TITLE": "Outros Provedores",
-        "DESCRIPTION": "Conectar com outros provedores"
+        "DESCRIPTION": "Connect with Other Providers"
      }
    },
    "CHANNELS": {
@@ -754,13 +754,13 @@
    },
    "CUSTOM_TOOLS": {
      "HEADER": "Ferramentas",
-      "ADD_NEW": "Criar ferramenta",
+      "ADD_NEW": "Create a new tool",
      "EMPTY_STATE": {
-        "TITLE": "Não há ferramentas personalizadas disponíveis",
-        "SUBTITLE": "Crie ferramentas personalizadas para conectar com APIs e serviços externos, permitindo obter dados e agir por você.",
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
        "FEATURE_SPOTLIGHT": {
-          "TITLE": "Ferramentas Personalizadas",
-          "NOTE": "Ferramentas personalizadas permitem seu assistente interagir com APIs e serviços externos. Crie ferramentas para obter dados, realizar ações ou integre com seus sistemas existentes para melhorar as capacidades do seu assistente."
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
        }
      },
      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
@@ -780,16 +780,16 @@
      },
      "DELETE": {
        "TITLE": "Delete Custom Tool",
-        "DESCRIPTION": "Tem certeza que deseja excluir está ferramenta customizável? Está ação não pode ser desfeita.",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
        "CONFIRM": "Sim, excluir",
        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
        "ERROR_MESSAGE": "Failed to delete custom tool"
      },
      "FORM": {
        "TITLE": {
-          "LABEL": "Nome da Ferramenta",
+          "LABEL": "Tool Name",
          "PLACEHOLDER": "Order Lookup",
-          "ERROR": "Nome da ferramente obrigatória"
+          "ERROR": "Tool name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Descrição",
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Últimos 7 dias",
-      "LAST_14_DAYS": "Últimos 14 dias",
      "LAST_30_DAYS": "Últimos 30 dias",
      "LAST_3_MONTHS": "Últimos 3 meses",
      "LAST_6_MONTHS": "Últimos 6 meses",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Não existem dados suficientes para gerar o relatório. Tente novamente mais tarde.",
    "DOWNLOAD_INBOX_REPORTS": "Baixar relatórios de entrada",
    "FILTER_DROPDOWN_LABEL": "Selecionar caixa de entrada",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversas",
@@ -470,20 +467,13 @@
      "CONVERSATIONS": "{count} conversas",
      "DOWNLOAD_REPORT": "Baixar relatório"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Não há conversas",
-      "CONVERSATION": "{count} conversa",
-      "CONVERSATIONS": "{count} conversas",
-      "DOWNLOAD_REPORT": "Baixar relatório"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversas por agentes",
      "LOADING_MESSAGE": "Carregando métricas de agente...",
      "NO_AGENTS": "Não há conversas por agentes",
      "TABLE_HEADER": {
        "AGENT": "Agente",
-        "OPEN": "Abertas",
+        "OPEN": "Abrir",
        "UNATTENDED": "Não atendidas",
        "STATUS": "Status"
      }
@@ -573,7 +563,7 @@
    "LABEL": "Nome do campo",
    "AVG_RESOLUTION_TIME": "Tempo Médio de Resolução",
    "AVG_FIRST_RESPONSE_TIME": "Tempo Médio de Primeira Resposta",
-    "AVG_REPLY_TIME": "Tempo Médio de Abertas do Cliente",
+    "AVG_REPLY_TIME": "Tempo Médio de Rspera do Cliente",
    "RESOLUTION_COUNT": "Contagem de Resolução",
    "CONVERSATIONS": "Nº de Conversas"
  }
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Ultimele 7 zile",
-      "LAST_14_DAYS": "Ultimele 14 zile",
      "LAST_30_DAYS": "Ultimele 30 zile",
      "LAST_3_MONTHS": "Ultimele 3 luni",
      "LAST_6_MONTHS": "Ultimele 6 luni",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
    "DOWNLOAD_INBOX_REPORTS": "Descărcarea rapoartelor inbox",
    "FILTER_DROPDOWN_LABEL": "Selectați Inbox",
-    "ALL_INBOXES": "All Inboxes",
-    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversații",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "conversații {count}",
      "DOWNLOAD_REPORT": "Download report"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Resolutions",
-      "NO_CONVERSATIONS": "Fără conversații",
-      "CONVERSATION": "{count} conversație",
-      "CONVERSATIONS": "conversații {count}",
-      "DOWNLOAD_REPORT": "Download report"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Conversațiile agenților",
      "LOADING_MESSAGE": "Măsurătorile agentului de încărcare...",
@@ -4,11 +4,11 @@
    "LOADING_EDITOR": "Загрузка редактора...",
    "DESCRIPTION": "Боты — это ваши незаменимые помощники. Они берут на себя рутину, чтобы вы могли сосредоточиться на важном. Попробуйте! Управлять ботами можно на этой странице, а новых — создавать с помощью кнопки «Добавить бота».",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "Система",
+    "GLOBAL_BOT": "System bot",
    "GLOBAL_BOT_BADGE": "Система",
    "AVATAR": {
-      "SUCCESS_DELETE": "Аватар бота был успешно удалён",
-      "ERROR_DELETE": "Ошибка при удалении аватара бота, попробуйте ещё раз"
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Выберите бота агента",
@@ -33,7 +33,7 @@
      "404": "Боты не найдены. Вы можете создать бота, нажав кнопку 'Добавить бота' ↗",
      "LOADING": "Получение ботов...",
      "TABLE_HEADER": {
-        "DETAILS": "Детали бота",
+        "DETAILS": "Bot Details",
        "URL": "URL вебхука"
      }
    },
@@ -42,7 +42,7 @@
      "TITLE": "Удалить бота",
      "CONFIRM": {
        "TITLE": "Подтвердите удаление",
-        "MESSAGE": "Вы уверены, что хотите удалить {name}?",
+        "MESSAGE": "Are you sure you want to delete {name}?",
        "YES": "Да, удалить",
        "NO": "Нет, не удалять"
      },
@@ -61,18 +61,18 @@
    },
    "ACCESS_TOKEN": {
      "TITLE": "Токен доступа",
-      "DESCRIPTION": "Скопируйте токен доступа и безопасно сохраните его",
-      "COPY_SUCCESSFUL": "Токен доступа скопирован в буфер обмена",
-      "RESET_SUCCESS": "Токен доступа успешно сгенерирован",
-      "RESET_ERROR": "Не удалось сгенерировать токен доступа. Попробуйте ещё раз"
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
    },
    "FORM": {
      "AVATAR": {
-        "LABEL": "Аватар бота"
+        "LABEL": "Bot avatar"
      },
      "NAME": {
        "LABEL": "Имя бота",
-        "PLACEHOLDER": "Введите имя бота",
+        "PLACEHOLDER": "Enter bot name",
        "REQUIRED": "Имя бота обязательно"
      },
      "DESCRIPTION": {
@@ -82,19 +82,19 @@
      "WEBHOOK_URL": {
        "LABEL": "URL вебхука",
        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL обязателен"
+        "REQUIRED": "Webhook URL is required"
      },
      "ERRORS": {
        "NAME": "Имя бота обязательно",
-        "URL": "Webhook URL обязателен",
-        "VALID_URL": "Пожалуйста, введите действительный URL, начинающийся с http:// или https://"
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
      },
      "CANCEL": "Отменить",
-      "CREATE": "Создать бота",
-      "UPDATE": "Обновить бота"
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
    },
    "WEBHOOK": {
-      "DESCRIPTION": "Настройте webhook бота для интеграции с вашими пользовательскими сервисами. Бот будет получать и обрабатывать события из разговоров и может отвечать на них."
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
    },
    "TYPES": {
      "WEBHOOK": "Webhook бот"
@@ -13,7 +13,7 @@
      "TEXT": "Текст",
      "NUMBER": "Число",
      "LINK": "Ссылка",
-      "DATE": "Дата",
+      "DATE": "Date",
      "LIST": "Список",
      "CHECKBOX": "Флажок"
    },
@@ -71,7 +71,7 @@
      "EDIT": "{agentName} обновил настройки учетной записи (#{id})"
    },
    "CONVERSATION": {
-      "DELETE": "{agentName} удалил диалог #{id}"
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -131,8 +131,8 @@
      "CONVERSATION_CREATED": "Диалог создан",
      "CONVERSATION_UPDATED": "Диалог обновлён",
      "MESSAGE_CREATED": "Сообщение создано",
-      "CONVERSATION_RESOLVED": "Диалог решён",
-      "CONVERSATION_OPENED": "Диалог открыт"
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
+      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
      "ASSIGN_AGENT": "Назначить агента",
@@ -147,14 +147,14 @@
      "SEND_WEBHOOK_EVENT": "Отправить событие Webhook",
      "SEND_ATTACHMENT": "Отправить вложение",
      "SEND_MESSAGE": "Отправить сообщение",
-      "ADD_PRIVATE_NOTE": "Добавить личную заметку",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "CHANGE_PRIORITY": "Изменить приоритет",
      "ADD_SLA": "Добавить SLA",
      "OPEN_CONVERSATION": "Открыть беседу"
    },
    "MESSAGE_TYPES": {
-      "INCOMING": "Входящее сообщение",
-      "OUTGOING": "Исходящее сообщение"
+      "INCOMING": "Incoming Message",
+      "OUTGOING": "Outgoing Message"
    },
    "PRIORITY_TYPES": {
      "NONE": "Ничего",
@@ -165,16 +165,16 @@
    },
    "ATTRIBUTES": {
      "MESSAGE_TYPE": "Тип сообщения",
-      "MESSAGE_CONTAINS": "Сообщение содержит",
+      "MESSAGE_CONTAINS": "Message Contains",
      "EMAIL": "Email",
      "INBOX": "Электронная почта",
      "CONVERSATION_LANGUAGE": "Язык сообщения",
      "PHONE_NUMBER": "Номер телефона",
      "STATUS": "Статус",
      "BROWSER_LANGUAGE": "Язык браузера",
-      "MAIL_SUBJECT": "Тема письма",
+      "MAIL_SUBJECT": "Email Subject",
      "COUNTRY_NAME": "Страна",
-      "REFERER_LINK": "Реферальная ссылка",
+      "REFERER_LINK": "Referrer Link",
      "ASSIGNEE_NAME": "Назначено",
      "TEAM_NAME": "Команда",
      "PRIORITY": "Приоритет",
@@ -138,11 +138,11 @@
      }
    },
    "WHATSAPP": {
-      "HEADER_TITLE": "WhatsApp кампании",
+      "HEADER_TITLE": "WhatsApp campaigns",
      "NEW_CAMPAIGN": "Создать кампанию",
      "EMPTY_STATE": {
-        "TITLE": "Нет доступных WhatsApp кампаний",
-        "SUBTITLE": "Запустите кампанию WhatsApp, чтобы напрямую связаться с вашими клиентами. Отправляйте предложения или делайте объявления с легкостью. Нажмите «Создать кампанию», чтобы начать."
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
      },
      "CARD": {
        "STATUS": {
@@ -155,7 +155,7 @@
        }
      },
      "CREATE": {
-        "TITLE": "Создать WhatsApp кампанию",
+        "TITLE": "Create WhatsApp campaign",
        "CANCEL_BUTTON_TEXT": "Отменить",
        "CREATE_BUTTON_TEXT": "Создать",
        "FORM": {
@@ -170,15 +170,15 @@
            "ERROR": "Необходимо указать отправителя"
          },
          "TEMPLATE": {
-            "LABEL": "Шаблон WhatsApp",
-            "PLACEHOLDER": "Выберите шаблон",
-            "INFO": "Выберите шаблон для этой кампании.",
-            "ERROR": "Шаблон обязателен",
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
            "PREVIEW_TITLE": "Обработка {templateName}",
            "LANGUAGE": "Язык",
            "CATEGORY": "Категория",
            "VARIABLES_LABEL": "Переменные",
-            "VARIABLE_PLACEHOLDER": "Введите значение для {variable}"
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
          },
          "AUDIENCE": {
            "LABEL": "Аудитория",
@@ -195,7 +195,7 @@
            "CANCEL": "Отменить"
          },
          "API": {
-            "SUCCESS_MESSAGE": "Кампания WhatsApp успешно создана",
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
            "ERROR_MESSAGE": "Произошла ошибка. Пожалуйста, попробуйте еще раз."
          }
        }
@@ -45,12 +45,12 @@
    "WATCH_VIDEO": "Watch video"
  },
  "DURATION_INPUT": {
-    "MINUTES": "Минут",
-    "HOURS": "Часов",
-    "DAYS": "Дней",
-    "PLACEHOLDER": "Введите длительность"
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  },
  "CHANNEL_SELECTOR": {
-    "COMING_SOON": "Скоро!"
+    "COMING_SOON": "Coming Soon!"
  }
 }
@@ -18,9 +18,9 @@
    "CREATED_AT_LABEL": "Создан",
    "NEW_MESSAGE": "Новое сообщение",
    "CALL": "Вызов",
-    "CALL_UNDER_DEVELOPMENT": "Звонки находятся в разработке",
+    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
    "VOICE_INBOX_PICKER": {
-      "TITLE": "Выберите голосовую почту"
+      "TITLE": "Choose a voice inbox"
    },
    "CONVERSATIONS": {
      "NO_RECORDS_FOUND": "Нет предыдущих диалогов, связанных с этим контактом.",
@@ -476,7 +476,7 @@
      "DELETE_CONTACT": "Удалить контакт",
      "DELETE_DIALOG": {
        "TITLE": "Подтвердите удаление",
-        "DESCRIPTION": "Вы уверены, что хотите удалить этот контакт?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "Да, удалить",
        "API": {
          "SUCCESS_MESSAGE": "Кампания успешно удалена",
@@ -554,12 +554,12 @@
        "WROTE": "написал",
        "YOU": "Вы",
        "SAVE": "Сохранить заметку",
-        "ADD_NOTE": "Добавить примечание",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Развернуть",
        "COLLAPSE": "Свернуть",
-        "NO_NOTES": "Нет заметок, вы можете добавить заметки на странице контактов.",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "Нет заметок, связанных с этим контактом. Вы можете добавить заметку в поле выше.",
-        "CONVERSATION_EMPTY_STATE": "Пока нет заметок. Используйте кнопку \"Добавить заметку\", чтобы создать ее."
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -568,7 +568,7 @@
      "BUTTON_LABEL": "Добавить контакт",
      "SEARCH_EMPTY_STATE_TITLE": "Нет контактов по вашему запросу 🔍",
      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "В данный момент нет активных контактов 🌙"
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -1,33 +1,33 @@
 {
  "CONTENT_TEMPLATES": {
    "MODAL": {
-      "TITLE": "Шаблон Twilio",
-      "SUBTITLE": "Выберите шаблон Twilio, который вы хотите отправлять",
-      "TEMPLATE_SELECTED_SUBTITLE": "Настройка шаблона: {templateName}"
+      "TITLE": "Twilio Templates",
+      "SUBTITLE": "Select the Twilio template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
    },
    "PICKER": {
      "SEARCH_PLACEHOLDER": "Найти шаблоны",
      "NO_TEMPLATES_FOUND": "Не найдено шаблонов для",
      "NO_CONTENT": "Нет содержимого",
-      "HEADER": "Заголовок",
-      "BODY": "Основной текст",
-      "FOOTER": "Нижний текст",
-      "BUTTONS": "Кнопки",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
      "CATEGORY": "Категория",
-      "MEDIA_CONTENT": "Медиа",
-      "MEDIA_CONTENT_FALLBACK": "медиа",
-      "NO_TEMPLATES_AVAILABLE": "Шаблоны Twilio недоступны. Нажмите \"Обновить\" для синхронизации шаблонов из Twilio.",
-      "REFRESH_BUTTON": "Обновить шаблоны",
-      "REFRESH_SUCCESS": "Обновление шаблонов запущено. Обновление может занять несколько минут.",
-      "REFRESH_ERROR": "Не удалось обновить шаблоны. Попробуйте ещё раз.",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
      "LABELS": {
        "LANGUAGE": "Язык",
        "TEMPLATE_BODY": "Тело шаблона",
        "CATEGORY": "Категория"
      },
      "TYPES": {
-        "MEDIA": "Медиа",
-        "QUICK_REPLY": "Быстрый ответ",
+        "MEDIA": "Media",
+        "QUICK_REPLY": "Quick Reply",
        "TEXT": "Текст"
      }
    },
@@ -39,8 +39,8 @@
      "GO_BACK_LABEL": "Вернуться",
      "SEND_MESSAGE_LABEL": "Отправить сообщение",
      "FORM_ERROR_MESSAGE": "Пожалуйста, заполните все переменные перед отправкой",
-      "MEDIA_HEADER_LABEL": "{type} Заголовок",
-      "MEDIA_URL_LABEL": "Введите URL медиа",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "MEDIA_URL_LABEL": "Enter full media URL",
      "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
    },
    "FORM": {
@@ -32,17 +32,17 @@
    "LOADING_CONVERSATIONS": "Загрузка диалогов",
    "CANNOT_REPLY": "Вы не можете ответить из-за",
    "24_HOURS_WINDOW": "Ограничение на 24 часа",
-    "API_HOURS_WINDOW": "Вы можете ответить на этот диалог только в течение {hours} часов",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "Этот диалог вам не назначен. Вы хотите назначить этот диалог себе?",
    "ASSIGN_TO_ME": "Назначить мне",
-    "BOT_HANDOFF_MESSAGE": "Вы отвечаете на диалог, который в настоящее время обрабатывается ассистентом или ботом.",
-    "BOT_HANDOFF_ACTION": "Отметить как открытый и назначить вам",
-    "BOT_HANDOFF_REOPEN_ACTION": "Отметить диалог как открытый",
-    "BOT_HANDOFF_SUCCESS": "Диалог был передан вам",
-    "BOT_HANDOFF_ERROR": "Не удалось принять диалог. Пожалуйста, попробуйте еще раз.",
+    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
    "TWILIO_WHATSAPP_CAN_REPLY": "Вы можете ответить в этой беседе только с помощью шаблона сообщения",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Ограничение на 24 часа",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Данный аккаунт Instagram был перенесен в новый канал Instagram. Все новые сообщения будут появляться там. Вы больше не сможете отправлять сообщения из этого диалога.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "Вы отвечаете на:",
    "REMOVE_SELECTION": "Удалить выделенное",
    "DOWNLOAD": "Скачать",
@@ -72,15 +72,15 @@
      "HIDE_LABELS": "Скрыть метки"
    },
    "VOICE_CALL": {
-      "INCOMING_CALL": "Входящий звонок",
-      "OUTGOING_CALL": "Исходящий звонок",
-      "CALL_IN_PROGRESS": "Идёт звонок",
-      "NO_ANSWER": "Нет ответа",
-      "MISSED_CALL": "Пропущенный звонок",
-      "CALL_ENDED": "Звонок завершен",
-      "NOT_ANSWERED_YET": "Пока нет ответа",
-      "THEY_ANSWERED": "Они ответили",
-      "YOU_ANSWERED": "Вы ответили"
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Завершить",
@@ -160,9 +160,9 @@
      "AGENTS_LOADING": "Загрузка агентов...",
      "ASSIGN_TEAM": "Назначить команду",
      "DELETE": "Удалить диалог",
-      "OPEN_IN_NEW_TAB": "Открыть в новой вкладке",
-      "COPY_LINK": "Скопировать ссылку на диалог",
-      "COPY_LINK_SUCCESS": "Ссылка на диалог скопирована в буфер обмена",
+      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "ID разговора {conversationId} присвоен \"{agentName}\"",
@@ -229,11 +229,11 @@
        }
      },
      "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Включить цитируемые сообщения email",
-        "DISABLE_TOOLTIP": "Не включать цитируемые сообщения электронной почты",
-        "REMOVE_PREVIEW": "Удалить цитируемые сообщения email",
-        "COLLAPSE": "Свернуть предпросмотр",
-        "EXPAND": "Развернуть предпросмотр"
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
      }
    },
    "VISIBLE_TO_AGENTS": "Приватная заметка: видна только вам и вашей команде",
@@ -334,11 +334,11 @@
      "CONVERSATION_ACTIONS": "Действия в беседе",
      "CONVERSATION_LABELS": "Категории Диалога",
      "CONVERSATION_INFO": "Информация о беседе",
-      "CONTACT_NOTES": "Заметки контактов",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Атрибуты контакта",
      "PREVIOUS_CONVERSATION": "Предыдущие диалоги",
      "MACROS": "Макросс",
-      "LINEAR_ISSUES": "Связанные проблемы",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
@@ -7,6 +7,6 @@
    },
    "CLOSE": "Закрыть",
    "BETA": "Бета",
-    "BETA_DESCRIPTION": "Эта функция находится в бета-версии и может измениться по мере её улучшения."
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
  }
 }
@@ -1,10 +1,10 @@
 {
  "GENERAL_SETTINGS": {
    "LIMIT_MESSAGES": {
-      "CONVERSATION": "Вы превысили лимит диалогов. План \"Хакер\" позволяет только 500 диалогов.",
-      "INBOXES": "Вы превысили лимит входящих сообщений. План \"Хакер\" поддерживает только live-чат на сайте. Дополнительные почтовые ящики, такие как электронная почта, WhatsApp и т.д. требуют платного плана.",
-      "AGENTS": "Вы превысили лимит агентов. Ваш план разрешает только {allowedAgents} агентов.",
-      "NON_ADMIN": "Пожалуйста, свяжитесь с вашим администратором, чтобы обновить план и продолжить использовать все функции."
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
    },
    "TITLE": "Настройки аккаунта",
    "SUBMIT": "Изменить настройки",
@@ -15,23 +15,23 @@
      "SUCCESS": "Настройки аккаунта обновлены"
    },
    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Удалить ваш аккаунт",
-      "NOTE": "После удаления учетной записи, все данные будут удалены.",
-      "BUTTON_TEXT": "Удалить ваш аккаунт",
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
      "CONFIRM": {
-        "TITLE": "Удалить аккаунт",
-        "MESSAGE": "Удаление учетной записи необратимо. Введите имя вашей учетной записи ниже, чтобы подтвердить ее удаление.",
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
        "BUTTON_TEXT": "Удалить",
        "DISMISS": "Отменить",
        "PLACE_HOLDER": "Пожалуйста, введите {accountName} для подтверждения"
      },
-      "SUCCESS": "Учетная запись отмечена как удаленная",
-      "FAILURE": "Не удалось удалить аккаунт, попробуйте еще раз!",
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
      "SCHEDULED_DELETION": {
-        "TITLE": "Учетная запись запланирована к удалению",
-        "MESSAGE_MANUAL": "Эта учетная запись запланирована к удалению {deletionDate}. Это было запрошено администратором. Вы можете отменить удаление до этой даты.",
-        "MESSAGE_INACTIVITY": "Эта учетная запись запланирована к удалению {deletionDate} из-за отсутствия активности. Вы можете отменить удаление до этой даты.",
-        "CLEAR_BUTTON": "Отменить запланированное удаление"
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
      }
    },
    "FORM": {
@@ -53,8 +53,8 @@
          "PLACEHOLDER": "30",
          "ERROR": "Время автозавершения должно быть между 10 минутами и 999 днями",
          "API": {
-            "SUCCESS": "Настройки автозавершения успешно обновлены",
-            "ERROR": "Не удалось обновить настройки автозавершения"
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
          }
        },
        "MESSAGE": {
@@ -93,30 +93,30 @@
        "ERROR": ""
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Исключить неотвеченные диалоги",
-        "HELP": "Если включено, система пропускает разрешение диалогов, которые все еще ждут ответа агента."
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
      },
      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Расшифровать аудио сообщения",
-        "NOTE": "Автоматически расшифровывать аудио сообщения в диалогах. Генерировать текстовые субтитры при отправке или получении звукового сообщения и отображать их вместе с сообщением.",
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
        "API": {
-          "SUCCESS": "Настройки расшифровки аудио сообщений успешно обновлены",
-          "ERROR": "Не удалось обновить настройки расшифровки аудио сообщений"
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
        }
      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Длительность бездействия для автозавершения",
-        "HELP": "Длительность бездействия для автозавершения, если не было активности",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
        "ERROR": "Время автозавершения должно быть между 10 минутами и 999 днями",
        "API": {
          "SUCCESS": "Настройки автозавершения сохранены",
-          "ERROR": "Не удалось обновить настройки автозавершения"
+          "ERROR": "Failed to update auto resolve settings"
        },
        "UPDATE_BUTTON": "Обновить",
-        "MESSAGE_LABEL": "Сообщение при автозавершении",
+        "MESSAGE_LABEL": "Custom resolution message",
        "MESSAGE_PLACEHOLDER": "Диалог помечен завершенным автоматически из-за бездействия в течение 15 дней",
-        "MESSAGE_HELP": "Это сообщение отправляется клиенту, когда разговор автоматически решен системой из-за бездействия."
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Для вашего аккаунта включено продолжение диалогов по электронной почте.",
@@ -126,7 +126,7 @@
    "UPDATE_CHATWOOT": "Доступно обновление {latestChatwootVersion} для Chatwoot. Пожалуйста, обновите свою версию.",
    "LEARN_MORE": "Узнайте больше",
    "PAYMENT_PENDING": "Ваш платеж в ожидании. Пожалуйста, обновите платежную информацию, чтобы продолжить использовать Chatwoot",
-    "UPGRADE": "Обновитесь, чтобы продолжить использовать Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Превышен лимит использования вашего тарифного плана, пожалуйста, обновите тарифный план, чтобы продолжить использовать Chatwoot",
    "OPEN_BILLING": "Открыть платеж"
  },
@@ -134,7 +134,7 @@
    "MULTISELECT": {
      "ENTER_TO_SELECT": "Нажмите Enter для выбора",
      "ENTER_TO_REMOVE": "Нажмите Enter для удаления",
-      "NO_OPTIONS": "Список пуст",
+      "NO_OPTIONS": "List is empty",
      "SELECT_ONE": "Выберите один",
      "SELECT": "Выбрать"
    }
@@ -160,8 +160,8 @@
        },
        "SEND_CNAME_INSTRUCTIONS": {
          "API": {
-            "SUCCESS_MESSAGE": "Инструкции CNAME успешно отправлены",
-            "ERROR_MESSAGE": "Ошибка при отправке инструкций CNAME"
+            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
+            "ERROR_MESSAGE": "Error while sending CNAME instructions"
          }
        }
      },
@@ -703,7 +703,7 @@
        "LABEL": "Метка",
        "PLACEHOLDER": "руководство пользователя",
        "ERROR": "Необходимо указать метку",
-        "FORMAT_ERROR": "Пожалуйста, введите правильное короткое имя, например: user-guide"
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -732,7 +732,7 @@
        "HOME_PAGE_LINK": {
          "LABEL": "Ссылка на домашнюю страницу",
          "PLACEHOLDER": "Ссылка на главную страницу портала",
-          "ERROR": "Введите правильный URL. Ссылка на главную страницу должна начинаться с 'http://' или 'https://'."
+          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
        },
        "SLUG": {
          "LABEL": "Метка",
@@ -742,7 +742,7 @@
          "LABEL": "Виджет онлайн чата",
          "PLACEHOLDER": "Выберите виджет онлайн чата",
          "HELP_TEXT": "Выберите виджет онлайн-чата, который появится в вашем центре помощи",
-          "NONE_OPTION": "Нет виджета"
+          "NONE_OPTION": "No widget"
        },
        "BRAND_COLOR": {
          "LABEL": "Цвет бренда"
@@ -754,14 +754,14 @@
          "HEADER": "Свой домен",
          "LABEL": "Свой домен:",
          "DESCRIPTION": "Вы можете разместить ваш портал на собственном домене. Например, если ваш сайт — yourdomain.com, и вы хотите, чтобы ваш портал был доступен по адресу docs.yourdomain.com, просто введите это в это поле.",
-          "STATUS_DESCRIPTION": "Ваш портал начнет работать, как только он будет проверен.",
+          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
          "PLACEHOLDER": "Пользовательский домен портала",
          "EDIT_BUTTON": "Редактировать",
          "ADD_BUTTON": "Добавить пользовательский домен",
          "STATUS": {
            "LIVE": "Онлайн",
-            "PENDING": "Ожидание проверки",
-            "ERROR": "Проверка не удалась"
+            "PENDING": "Awaiting verification",
+            "ERROR": "Verification failed"
          },
          "DIALOG": {
            "ADD_HEADER": "Добавить пользовательский домен",
@@ -771,17 +771,17 @@
            "LABEL": "Свой домен",
            "PLACEHOLDER": "Пользовательский домен портала",
            "ERROR": "Требуется пользовательский домен",
-            "FORMAT_ERROR": "Пожалуйста, введите корректный URL домена, например docs.yourdomain.com"
+            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
          },
          "DNS_CONFIGURATION_DIALOG": {
            "HEADER": "Настройка DNS",
            "DESCRIPTION": "Войдите в учетную запись с вашим DNS провайдером и добавьте запись CNAME для поддомена, указывающего на chatwoot.help",
-            "COPY": "CNAME успешно скопирован",
+            "COPY": "Successfully copied CNAME",
            "SEND_INSTRUCTIONS": {
-              "HEADER": "Отправить инструкции",
-              "DESCRIPTION": "Если вы предпочитаете иметь кого-то из вашей команды разработчиков, вы можете ввести адрес электронной почты ниже, и мы отправим им необходимые инструкции.",
-              "PLACEHOLDER": "Введите их email",
-              "ERROR": "Введите правильный адрес электронной почты",
+              "HEADER": "Send instructions",
+              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
+              "PLACEHOLDER": "Enter their email",
+              "ERROR": "Enter a valid email address",
              "SEND_BUTTON": "Отправить"
            }
          }
@@ -810,56 +810,56 @@
      }
    },
    "PDF_UPLOAD": {
-      "TITLE": "Загрузить PDF документ",
-      "DESCRIPTION": "Загрузить PDF документ для автоматической генерации FAQ с помощью ИИ",
-      "DRAG_DROP_TEXT": "Перетащите ваш PDF файл сюда или нажмите кнопку \"Выбрать\"",
-      "SELECT_FILE": "Выбрать PDF файл",
-      "ADDITIONAL_CONTEXT_LABEL": "Дополнительный контекст (Опционально)",
-      "ADDITIONAL_CONTEXT_PLACEHOLDER": "Предоставьте любой дополнительный контекст или инструкции для генерации FAQ...",
+      "TITLE": "Upload PDF Document",
+      "DESCRIPTION": "Upload a PDF document to automatically generate FAQs using AI",
+      "DRAG_DROP_TEXT": "Drag and drop your PDF file here, or click to select",
+      "SELECT_FILE": "Select PDF File",
+      "ADDITIONAL_CONTEXT_LABEL": "Additional Context (Optional)",
+      "ADDITIONAL_CONTEXT_PLACEHOLDER": "Provide any additional context or instructions for FAQ generation...",
      "UPLOADING": "Загружаем...",
-      "UPLOAD": "Загрузить и обработать",
+      "UPLOAD": "Upload & Process",
      "CANCEL": "Отменить",
-      "ERROR_INVALID_TYPE": "Пожалуйста, выберите корректный файл PDF",
-      "ERROR_FILE_TOO_LARGE": "Размер файла должен быть меньше 512MB",
-      "ERROR_UPLOAD_FAILED": "Не удалось загрузить PDF. Пожалуйста, попробуйте еще раз."
+      "ERROR_INVALID_TYPE": "Please select a valid PDF file",
+      "ERROR_FILE_TOO_LARGE": "File size must be less than 512MB",
+      "ERROR_UPLOAD_FAILED": "Failed to upload PDF. Please try again."
    },
    "PDF_DOCUMENTS": {
-      "TITLE": "PDF документы",
-      "DESCRIPTION": "Управление загруженными документами PDF и сгенерированными FAQ",
-      "UPLOAD_PDF": "Загрузить PDF",
-      "UPLOAD_FIRST_PDF": "Загрузите первый PDF",
-      "UPLOADED_BY": "Загружен",
-      "GENERATE_FAQS": "Сгенерировать FAQ",
+      "TITLE": "PDF Documents",
+      "DESCRIPTION": "Manage uploaded PDF documents and generate FAQs from them",
+      "UPLOAD_PDF": "Upload PDF",
+      "UPLOAD_FIRST_PDF": "Upload your first PDF",
+      "UPLOADED_BY": "Uploaded by",
+      "GENERATE_FAQS": "Generate FAQs",
      "GENERATING": "Создание...",
-      "CONFIRM_DELETE": "Вы уверены, что хотите удалить {filename}?",
+      "CONFIRM_DELETE": "Are you sure you want to delete {filename}?",
      "EMPTY_STATE": {
-        "TITLE": "Документов PDF пока нет",
-        "DESCRIPTION": "Загрузите PDF документы для автоматического сгенерированные FAQ с помощью ИИ"
+        "TITLE": "No PDF documents yet",
+        "DESCRIPTION": "Upload PDF documents to automatically generate FAQs using AI"
      },
      "STATUS": {
-        "UPLOADED": "Готово",
-        "PROCESSING": "Обрабатывается",
+        "UPLOADED": "Ready",
+        "PROCESSING": "Processing",
        "PROCESSED": "Выполнено",
-        "FAILED": "Не удалось"
+        "FAILED": "Failed"
      }
    },
    "CONTENT_GENERATION": {
-      "TITLE": "Генерация контента",
-      "DESCRIPTION": "Загрузите PDF документы для автоматического генерации FAQ с помощью ИИ",
-      "UPLOAD_TITLE": "Загрузить PDF документ",
-      "DRAG_DROP": "Перетащите ваш PDF файл сюда или нажмите кнопку \"Выбрать\"",
-      "SELECT_FILE": "Выбрать PDF файл",
-      "UPLOADING": "Обработка документа...",
-      "UPLOAD_SUCCESS": "Документ успешно обработан!",
-      "UPLOAD_ERROR": "Не удалось загрузить документ. Пожалуйста, попробуйте еще раз.",
-      "INVALID_FILE_TYPE": "Пожалуйста, выберите корректный файл PDF",
-      "FILE_TOO_LARGE": "Размер файла должен быть меньше 512MB",
-      "GENERATED_CONTENT": "Генерировать FAQ контент",
-      "PUBLISH_SELECTED": "Опубликовать выбранные",
-      "PUBLISHING": "Публикация...",
-      "FROM_DOCUMENT": "Из документа",
-      "NO_CONTENT": "Сгенерированный контент недоступен. Загрузите документ PDF, чтобы начать.",
-      "LOADING": "Загрузка сгенерированного контента..."
+      "TITLE": "Content Generation",
+      "DESCRIPTION": "Upload PDF documents to automatically generate FAQ content using AI",
+      "UPLOAD_TITLE": "Upload PDF Document",
+      "DRAG_DROP": "Drag and drop your PDF file here, or click to select",
+      "SELECT_FILE": "Select PDF File",
+      "UPLOADING": "Processing document...",
+      "UPLOAD_SUCCESS": "Document processed successfully!",
+      "UPLOAD_ERROR": "Failed to upload document. Please try again.",
+      "INVALID_FILE_TYPE": "Please select a valid PDF file",
+      "FILE_TOO_LARGE": "File size must be less than 512MB",
+      "GENERATED_CONTENT": "Generated FAQ Content",
+      "PUBLISH_SELECTED": "Publish Selected",
+      "PUBLISHING": "Publishing...",
+      "FROM_DOCUMENT": "From document",
+      "NO_CONTENT": "No generated content available. Upload a PDF document to get started.",
+      "LOADING": "Loading generated content..."
    }
  }
 }
@@ -74,21 +74,21 @@
      "DELETE_ALL_READ": "Все прочитанные уведомления удалены"
    },
    "REAUTHORIZE": {
-      "TITLE": "Требуется авторизация",
-      "DESCRIPTION": "Время вашего соединения с WhatsApp истекло. Пожалуйста, подключитесь заново, чтобы продолжать получать и отправлять сообщения.",
-      "BUTTON_TEXT": "Переподключить WhatsApp",
-      "LOADING_FACEBOOK": "Загрузка Facebook SDK...",
-      "SUCCESS": "WhatsApp успешно подключен заново",
-      "ERROR": "Не удалось перенастроить WhatsApp Business. Пожалуйста, попробуйте еще раз.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "CONFIGURATION_ERROR": "Произошла ошибка конфигурации при повторной авторизации.",
-      "FACEBOOK_LOAD_ERROR": "Не удалось загрузить Facebook SDK. Пожалуйста, попробуйте еще раз.",
+      "TITLE": "Reauthorization Required",
+      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
+      "BUTTON_TEXT": "Reconnect WhatsApp",
+      "LOADING_FACEBOOK": "Loading Facebook SDK...",
+      "SUCCESS": "WhatsApp reconnected successfully",
+      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
+      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
      "TROUBLESHOOTING": {
-        "TITLE": "Устранение проблем",
-        "POPUP_BLOCKED": "Убедитесь, что всплывающие окна разрешены для этого сайта",
-        "COOKIES": "Сторонние cookies должны быть включены",
-        "ADMIN_ACCESS": "Вам нужен доступ администратора к учетной записи WhatsApp Business"
+        "TITLE": "Troubleshooting",
+        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
+        "COOKIES": "Third-party cookies must be enabled",
+        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
      }
    }
  }
@@ -5,8 +5,8 @@
    "LEARN_MORE": "Узнать больше о «Входящих»",
    "RECONNECTION_REQUIRED": "Входящие сообщения отключены. Вы не будете получать новые сообщения пока не пройдете авторизацию повторно.",
    "CLICK_TO_RECONNECT": "Нажмите здесь для повторного подключения.",
-    "WHATSAPP_REGISTRATION_INCOMPLETE": "Ваша регистрация в WhatsApp Business не завершена. Пожалуйста, проверьте статус отображения в Meta Business Manager перед повторным подключением.",
-    "COMPLETE_REGISTRATION": "Завершить регистрацию",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
    "LIST": {
      "404": "У вас пока нет источников."
    },
@@ -49,13 +49,13 @@
        "CREATE_INBOX": "Создать источник"
      },
      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Продолжить в Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Подключить ваш профиль Instagram",
-        "HELP": "Чтобы добавить ваш профиль в Instagram в качестве источника, вам нужно авторизоваться в вашем Instagram профиле, нажав на 'Продолжить в Instagram' ",
-        "ERROR_MESSAGE": "Произошла ошибка при подключении к Instagram, попробуйте еще раз",
-        "ERROR_AUTH": "Произошла ошибка при подключении к Instagram, попробуйте еще раз",
-        "NEW_INBOX_SUGGESTION": "Ранее эта учетная запись Instagram была связана с другой папкой \"Входящие\" и теперь была перенесена сюда. Здесь появятся все новые сообщения. Старая папка \"Входящие\" больше не сможет отправлять или получать сообщения для этой учетной записи.",
-        "DUPLICATE_INBOX_BANNER": "Этот аккаунт Instagram был перенесен в новый почтовый ящик Instagram. Вы больше не сможете отправлять и получать сообщения Instagram из этого ящика."
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "Чтобы добавить свой Twitter профиль в качестве источника, вам нужно авторизоваться при помощи входа через Twitter ",
@@ -224,16 +224,16 @@
        "DESC": "Начните поддерживать своих клиентов через WhatsApp.",
        "PROVIDERS": {
          "LABEL": "Поставщик API",
-          "WHATSAPP_EMBEDDED": "WhatsApp Бизнес",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
          "TWILIO": "Twilio",
          "WHATSAPP_CLOUD": "WhatsApp Cloud",
-          "WHATSAPP_CLOUD_DESC": "Быстрая настройка через Meta",
-          "TWILIO_DESC": "Подключиться через Twilio",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
          "360_DIALOG": "360Dialog"
        },
        "SELECT_PROVIDER": {
-          "TITLE": "Выберите провайдера API",
-          "DESCRIPTION": "Выберите своего провайдера WhatsApp. Вы можете подключиться напрямую через Meta без установки, или подключиться через Twilio, используя учетные данные вашего аккаунта."
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
        },
        "INBOX_NAME": {
          "LABEL": "Имя источника",
@@ -274,76 +274,76 @@
        },
        "SUBMIT_BUTTON": "Создать канал WhatsApp",
        "EMBEDDED_SIGNUP": {
-          "TITLE": "Быстрая настройка с Meta",
-          "DESC": "Используйте WhatsApp Embedded Signup, чтобы быстро связать новые номера. Вы будете перенаправлены в Meta для входа в Вашу учетную запись WhatsApp Business. Наличие доступа к админке поможет сделать установку более удобной и лёгкой.",
+          "TITLE": "Quick setup with Meta",
+          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
          "BENEFITS": {
-            "TITLE": "Преимущества Embedded Signup:",
-            "EASY_SETUP": "Не требуется ручная настройка",
-            "SECURE_AUTH": "Аутентификация на основе Secure OAuth",
-            "AUTO_CONFIG": "Автоматическая настройка webhook и номера телефона"
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
          },
          "LEARN_MORE": {
-            "TEXT": "Чтобы узнать больше о Embedded Signup, ценах и ограничениях, посетите {link}.",
-            "LINK_TEXT": "данную ссылку"
+            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
+            "LINK_TEXT": "this link"
          },
-          "SUBMIT_BUTTON": "Связать с WhatsApp Business",
-          "AUTH_PROCESSING": "Аутентификация с помощью Meta",
-          "WAITING_FOR_BUSINESS_INFO": "Пожалуйста, завершите настройку бизнеса в окне Meta...",
-          "PROCESSING": "Настройте свой WhatsApp Business аккаунт",
-          "LOADING_SDK": "Загрузка Facebook SDK...",
-          "CANCELLED": "Регистрация WhatsApp была отменена",
-          "SUCCESS_TITLE": "Аккаунт WhatsApp Business был подключен!",
-          "WAITING_FOR_AUTH": "Ожидание аутентификации...",
-          "INVALID_BUSINESS_DATA": "Получены неверные данные из Facebook. Пожалуйста, попробуйте еще раз.",
-          "SIGNUP_ERROR": "Произошла ошибка регистрации",
-          "AUTH_NOT_COMPLETED": "Аутентификация не завершена. Пожалуйста, перезапустите процесс.",
-          "SUCCESS_FALLBACK": "Аккаунт WhatsApp Business был успешно настроен",
-          "MANUAL_FALLBACK": "Если ваш номер уже подключен к WhatsApp Business Platform (API), или, если вы используете технологический провайдер, используйте ссылку {link} ",
-          "MANUAL_LINK_TEXT": "для ручной настройки"
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
+          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_LINK_TEXT": "manual setup flow"
        },
        "API": {
          "ERROR_MESSAGE": "Не удалось сохранить канал WhatsApp"
        }
      },
      "VOICE": {
-        "TITLE": "Голосовой канал",
-        "DESC": "Интегрируйте Twilio Voice и начните поддерживать ваших клиентов по телефонным звонкам.",
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
        "PHONE_NUMBER": {
          "LABEL": "Номер телефона",
-          "PLACEHOLDER": "Введите ваш номер телефона (напр. +1234567890)",
-          "ERROR": "Пожалуйста, введите правильный номер телефона в формате E.164 (например, +1234567890)"
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
        },
        "TWILIO": {
          "ACCOUNT_SID": {
            "LABEL": "SID аккаунта",
-            "PLACEHOLDER": "Введите SID аккаунта Twilio",
-            "REQUIRED": "Аккаунт SID обязателен"
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
          },
          "AUTH_TOKEN": {
            "LABEL": "Токен авторизации",
-            "PLACEHOLDER": "Введите ваш Twilio токен авторизации",
-            "REQUIRED": "Токен авторизации обязателен"
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
          },
          "API_KEY_SID": {
            "LABEL": "API Ключ SID",
-            "PLACEHOLDER": "Введите ваш Twilio API ключ SID",
-            "REQUIRED": "API Key SID обязателен"
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
          },
          "API_KEY_SECRET": {
            "LABEL": "Секретный ключ API",
-            "PLACEHOLDER": "Введите ваш Twilio API Key Secret",
-            "REQUIRED": "API Key Secret обязателен"
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
          }
        },
        "CONFIGURATION": {
          "TWILIO_VOICE_URL_TITLE": "Twilio Voice URL",
-          "TWILIO_VOICE_URL_SUBTITLE": "Настройте этот URL как Voice URL на вашем Twilio телефонном номере и TwiML приложения.",
+          "TWILIO_VOICE_URL_SUBTITLE": "Configure this URL as the Voice URL on your Twilio phone number and TwiML App.",
          "TWILIO_STATUS_URL_TITLE": "Twilio Status Callback URL",
-          "TWILIO_STATUS_URL_SUBTITLE": "Настройте этот URL как Status Callback URL на ваш Twilio номер телефона."
+          "TWILIO_STATUS_URL_SUBTITLE": "Configure this URL as the Status Callback URL on your Twilio phone number."
        },
-        "SUBMIT_BUTTON": "Создать источник Голосовой канал",
+        "SUBMIT_BUTTON": "Create Voice Channel",
        "API": {
-          "ERROR_MESSAGE": "Не удалось создать источник голосовой канал"
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
        }
      },
      "API_CHANNEL": {
@@ -428,48 +428,48 @@
      "AUTH": {
        "TITLE": "Выберите источник",
        "DESC": "Chatwoot поддерживает виджет чата, страницу Facebook, профиль Twitter, Whatsapp, Email и т. д., как канал связи с пользователями. Если вы хотите настроить пользовательский канал, вы можете создать его с помощью канала API. Выберите один канал из списка ниже, чтобы продолжить.",
-        "TITLE_NEXT": "Завершить установку",
+        "TITLE_NEXT": "Complete the setup",
        "TITLE_FINISH": "Voilà!",
        "CHANNEL": {
          "WEBSITE": {
            "TITLE": "Сайт",
-            "DESCRIPTION": "Создать виджет онлайн-чата"
+            "DESCRIPTION": "Create a live-chat widget"
          },
          "FACEBOOK": {
            "TITLE": "Facebook",
-            "DESCRIPTION": "Подключить страницу Facebook"
+            "DESCRIPTION": "Connect your Facebook page"
          },
          "WHATSAPP": {
            "TITLE": "WhatsApp",
-            "DESCRIPTION": "Поддержка ваших клиентов через WhatsApp"
+            "DESCRIPTION": "Support your customers on WhatsApp"
          },
          "EMAIL": {
            "TITLE": "Email",
-            "DESCRIPTION": "Подключить Gmail, Outlook, или других провайдеров"
+            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
          },
          "SMS": {
            "TITLE": "SMS",
-            "DESCRIPTION": "Интегрировать SMS канала с Twilio или другим провайдером"
+            "DESCRIPTION": "Integrate SMS channel with Twilio or bandwidth"
          },
          "API": {
            "TITLE": "API",
-            "DESCRIPTION": "Сделать кастомный канал, используя свой API"
+            "DESCRIPTION": "Make a custom channel using our API"
          },
          "TELEGRAM": {
            "TITLE": "Telegram",
-            "DESCRIPTION": "Настроить канал Telegram с помощью Bot token"
+            "DESCRIPTION": "Configure Telegram channel using Bot token"
          },
          "LINE": {
            "TITLE": "Line",
-            "DESCRIPTION": "Интегрировать ваш канал Line"
+            "DESCRIPTION": "Integrate your Line channel"
          },
          "INSTAGRAM": {
            "TITLE": "Instagram",
-            "DESCRIPTION": "Подключите ваш аккаунт Instagram"
+            "DESCRIPTION": "Connect your instagram account"
          },
          "VOICE": {
-            "TITLE": "Голосовая связь",
-            "DESCRIPTION": "Интегрировать Twilio Voice"
+            "TITLE": "Voice",
+            "DESCRIPTION": "Integrate with Twilio Voice"
          }
        }
      },
@@ -526,9 +526,9 @@
      "BUTTON_TEXT": "Перейти",
      "MORE_SETTINGS": "Больше параметров",
      "WEBSITE_SUCCESS": "Вы успешно создали источник-сайт. Скопируйте указанный ниже код и вставьте его на ваш сайт. В следующий раз, когда клиент напишет в чат, диалог автоматически появится здесь.",
-      "WHATSAPP_QR_INSTRUCTION": "Отсканируйте QR-код выше, чтобы быстро протестировать ваш почтовый ящик WhatsApp",
-      "MESSENGER_QR_INSTRUCTION": "Отсканируйте QR-код выше, чтобы быстро протестировать ваш почтовый ящик Facebook Messenger",
-      "TELEGRAM_QR_INSTRUCTION": "Отсканируйте QR-код выше, чтобы быстро протестировать ваш почтовый ящик Telegram"
+      "WHATSAPP_QR_INSTRUCTION": "Scan the QR code above to quickly test your WhatsApp inbox",
+      "MESSENGER_QR_INSTRUCTION": "Scan the QR code above to quickly test your Facebook Messenger inbox",
+      "TELEGRAM_QR_INSTRUCTION": "Scan the QR code above to quickly test your Telegram inbox"
    },
    "REAUTH": "Войти заново",
    "VIEW": "Просмотр",
@@ -607,60 +607,60 @@
      "BUSINESS_HOURS": "Время работы",
      "WIDGET_BUILDER": "Конструктор виджетов",
      "BOT_CONFIGURATION": "Конфигурация бота",
-      "ACCOUNT_HEALTH": "Здоровье аккаунта",
+      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT"
    },
    "ACCOUNT_HEALTH": {
-      "TITLE": "Управление учетной записью WhatsApp",
-      "DESCRIPTION": "Проверьте состояние учетной записи WhatsApp, ограничения на сообщения и качество. Обновите настройки или решите проблемы при необходимости",
-      "GO_TO_SETTINGS": "Перейти к Meta Business Manager",
-      "NO_DATA": "Данные о здоровье отсутствуют",
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
      "FIELDS": {
        "DISPLAY_PHONE_NUMBER": {
-          "LABEL": "Показать номер телефона",
-          "TOOLTIP": "Номер телефона, отображаемый покупателям"
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
        },
        "VERIFIED_NAME": {
-          "LABEL": "Название компании",
-          "TOOLTIP": "Название компании, подтвержденные WhatsApp"
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
        },
        "DISPLAY_NAME_STATUS": {
-          "LABEL": "Отображаемое имя статуса",
-          "TOOLTIP": "Состояние проверки вашего названия компании"
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
        },
        "QUALITY_RATING": {
-          "LABEL": "Рейтинг качества",
-          "TOOLTIP": "Оценка качества WhatsApp для вашего аккаунта"
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
        },
        "MESSAGING_LIMIT_TIER": {
-          "LABEL": "Лимит сообщений",
-          "TOOLTIP": "Лимит ежедневных сообщений для вашего аккаунта"
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
        },
        "ACCOUNT_MODE": {
-          "LABEL": "Режим аккаунта",
-          "TOOLTIP": "Текущий режим работы вашей учетной записи WhatsApp"
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
        }
      },
      "VALUES": {
        "TIERS": {
-          "TIER_250": "250 клиентов в сутки",
-          "TIER_1000": "1тыс. клиентов в сутки",
-          "TIER_1K": "1тыс. клиентов в сутки",
-          "TIER_10K": "10тыс. клиентов в сутки",
-          "TIER_100K": "100тыс. клиентов в сутки",
-          "TIER_UNLIMITED": "Неограниченно клиентов в сутки",
-          "UNKNOWN": "Рейтинг не доступен"
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
        },
        "STATUSES": {
          "APPROVED": "Одобрено",
-          "PENDING_REVIEW": "Ожидает проверки",
-          "AVAILABLE_WITHOUT_REVIEW": "Доступно без проверки",
-          "REJECTED": "Отклонено",
-          "DECLINED": "Отказано",
-          "NON_EXISTS": "Не существует"
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
        },
        "MODES": {
-          "SANDBOX": "Песочница",
+          "SANDBOX": "Sandbox",
          "LIVE": "Онлайн"
        }
      }
@@ -677,9 +677,9 @@
      "MESSENGER_HEADING": "Скрипт",
      "MESSENGER_SUB_HEAD": "Поместите эту кнопку внутри тега <body>",
      "ALLOWED_DOMAINS": {
-        "TITLE": "Разрешенные домены",
-        "SUBTITLE": "Добавьте подстановочные или обычные домены, разделенные запятыми (оставьте пустым, чтобы разрешить всем), например *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Введите домены, разделенные запятыми (например: *.chatwoot.dev, chatwoot.com)"
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
      },
      "INBOX_AGENTS": "Операторы",
      "INBOX_AGENTS_SUB_TEXT": "Добавить или удалить агентов из этого источника",
@@ -716,26 +716,26 @@
      "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Введите сюда новый ключ API",
      "WHATSAPP_SECTION_UPDATE_BUTTON": "Обновить",
      "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "Этот почтовый ящик подключён через WhatsApp Embedded Signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "Вы можете перенастроить этот почтовый ящик для обновления параметров WhatsApp Business.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Изменить настройки",
-      "WHATSAPP_CONNECT_TITLE": "Подключение к WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Обновитесь до WhatsApp embedded signup, чтобы облегчить управление.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Подключите этот почтовый ящик к WhatsApp Business для расширения функций и упрощения управления.",
+      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
+      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
+      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
+      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
+      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
+      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
      "WHATSAPP_CONNECT_BUTTON": "Подключить",
-      "WHATSAPP_CONNECT_SUCCESS": "Успешно подключено к WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Не удалось подключиться WhatsApp Business. Пожалуйста, попробуйте еще раз.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Успешная перенастройка WhatsApp Business!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Не удалось перенастроить WhatsApp Business. Пожалуйста, попробуйте еще раз.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "WHATSAPP_LOGIN_CANCELLED": "Вход в WhatsApp был отменен. Пожалуйста, попробуйте еще раз.",
+      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
+      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
+      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
+      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
      "WHATSAPP_WEBHOOK_TITLE": "Токен авторизации Webhook",
      "WHATSAPP_WEBHOOK_SUBHEADER": "Этот токен используется для проверки подлинности конечной точки веб-хука.",
-      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Синхронизировать шаблоны",
-      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Вручную синхронизируйте шаблоны сообщений из WhatsApp, чтобы обновить доступные шаблоны.",
-      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Синхронизировать шаблоны",
-      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Синхронизация шаблонов успешно запущена. Обновление может занять несколько минут.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Обновить настройки формы для чата"
    },
    "HELP_CENTER": {
@@ -786,7 +786,7 @@
      "TITLE": "Включить CSAT",
      "SUBTITLE": "Автоматически отправляйте CSAT-опросы в конце диалога, чтобы оценить уровень удовлетворенности клиентов. Отслеживайте динамику и находите точки роста для улучшения сервиса.",
      "DISPLAY_TYPE": {
-        "LABEL": "Тип отображения"
+        "LABEL": "Display type"
      },
      "MESSAGE": {
        "LABEL": "Сообщение",
@@ -804,8 +804,8 @@
      },
      "NOTE": "Примечание: опросы CSAT отправляются только один раз для диалога",
      "API": {
-        "SUCCESS_MESSAGE": "Настройки CSAT успешно обновлены",
-        "ERROR_MESSAGE": "Не удалось обновить CSAT настройки. Повторите попытку позже."
+        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
+        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
      }
    },
    "BUSINESS_HOURS": {
@@ -981,15 +981,15 @@
    "EMAIL_PROVIDERS": {
      "MICROSOFT": {
        "TITLE": "Microsoft",
-        "DESCRIPTION": "Подключить Microsoft"
+        "DESCRIPTION": "Connect with Microsoft"
      },
      "GOOGLE": {
        "TITLE": "Google",
-        "DESCRIPTION": "Подключить Google"
+        "DESCRIPTION": "Connect with Google"
      },
      "OTHER_PROVIDERS": {
        "TITLE": "Другие провайдеры",
-        "DESCRIPTION": "Подключить других провайдеров"
+        "DESCRIPTION": "Connect with Other Providers"
      }
    },
    "CHANNELS": {
@@ -1004,7 +1004,7 @@
      "LINE": "Line",
      "API": "Источник API",
      "INSTAGRAM": "Instagram",
-      "VOICE": "Голосовая связь"
+      "VOICE": "Voice"
    }
  }
 }
@@ -42,8 +42,8 @@
            "WEBWIDGET_TRIGGERED": "Виджет онлайн чата, открыт пользователем",
            "CONTACT_CREATED": "Контакт создан",
            "CONTACT_UPDATED": "Контакт обновлен",
-            "CONVERSATION_TYPING_ON": "Печатание во время разговора включено",
-            "CONVERSATION_TYPING_OFF": "Печатание во время разговора выключено"
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -318,7 +318,7 @@
        "SUCCESS": "Задача успешно отвязана",
        "ERROR": "Произошла ошибка при отвязке задачи, пожалуйста, попробуйте ещё раз"
      },
-      "NO_LINKED_ISSUES": "Не найдено связанных задач",
+      "NO_LINKED_ISSUES": "No linked issues found",
      "DELETE": {
        "TITLE": "Вы уверены, что хотите удалить интеграцию?",
        "MESSAGE": "Вы уверены, что хотите удалить интеграцию?",
@@ -326,16 +326,16 @@
        "CANCEL": "Отменить"
      },
      "CTA": {
-        "TITLE": "Подключение к Linear",
-        "AGENT_DESCRIPTION": "Linear workspace не подключено. Попросите администратора подключить рабочую область, чтобы использовать эту интеграцию.",
-        "DESCRIPTION": "Linear workspace не подключено. Нажмите на кнопку ниже, чтобы подключить рабочую область, чтобы использовать эту интеграцию.",
-        "BUTTON_TEXT": "Подключить Linear workspace"
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
      }
    },
    "NOTION": {
      "DELETE": {
-        "TITLE": "Вы уверены, что хотите удалить интеграцию с Notion?",
-        "MESSAGE": "Удаление этой интеграции приведет к удалению доступа к вашему проекту Notion и остановит все связанные функции.",
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
        "CONFIRM": "Да, удалить",
        "CANCEL": "Отменить"
      }
@@ -347,36 +347,36 @@
    "COPILOT": {
      "TITLE": "Copilot",
      "TRY_THESE_PROMPTS": "Попробуйте эти запросы",
-      "PANEL_TITLE": "Начать работу с Copilot",
-      "KICK_OFF_MESSAGE": "Хотите узнать суть или проверить прошлые диалоги или написать лучший ответ? Copilot здесь, чтобы ускорить работу.",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Отправить сообщение...",
-      "EMPTY_MESSAGE": "Произошла ошибка при генерации ответа. Пожалуйста, попробуйте еще раз.",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Капитан думает",
      "YOU": "Вы",
      "USE": "Использовать это",
      "RESET": "Сброс",
-      "SHOW_STEPS": "Показать шаги",
+      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Выбрать ассистента",
      "PROMPTS": {
        "SUMMARIZE": {
-          "LABEL": "Подвести итог этого диалога",
-          "CONTENT": "Кратко изложить основные моменты, обсуждавшиеся между клиентом и агентом поддержки, включая пожелания клиента, вопросы и решения или ответы, предоставляемые агентом поддержки"
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
        },
        "SUGGEST": {
-          "LABEL": "Предложить ответ",
-          "CONTENT": "Анализируйте запрос клиента и составляйте ответ, который эффективно учитывает его проблемы или вопросы. Убедитесь, что ответ является четким, кратким и содержит полезную информацию."
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
        },
        "RATE": {
-          "LABEL": "Оцените этот диалог",
-          "CONTENT": "Оцените разговор, чтобы узнать, насколько он соответствует потребностям клиента. Поделитесь оценкой из 5 на основе тона, ясности и эффективности."
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
        },
        "HIGH_PRIORITY": {
-          "LABEL": "Диалоги с высоким приоритетом",
-          "CONTENT": "Дайте мне суть всех высокоприоритетных открытых разговоров, включая идентификатор разговора, имя клиента (если есть), содержимое последнего сообщения и назначенный агент. Если нужно, группа по статусу."
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
        },
        "LIST_CONTACTS": {
-          "LABEL": "Список контактов",
-          "CONTENT": "Покажите мне список 10 топ контактов. Включая имя, email или номер телефона (если доступно), последний просмотренный время, тэги (если есть)."
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -384,9 +384,9 @@
      "USER": "Вы",
      "ASSISTANT": "Ассистент",
      "MESSAGE_PLACEHOLDER": "Введите сообщение...",
-      "HEADER": "Площадка",
-      "DESCRIPTION": "Используйте эту площадку, чтобы отправлять сообщения своему ассистенту и проверять правильность ответа, быстро и в том тоне, который вы ожидали.",
-      "CREDIT_NOTE": "Отправленные здесь сообщения будут учитываться в кредитах Captain."
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Обновите тарифный план, чтобы использовать Captain AI",
@@ -410,7 +410,7 @@
    },
    "ASSISTANTS": {
      "HEADER": "Ассистенты",
-      "NO_ASSISTANTS_AVAILABLE": "У вас нет ни одного доступного помощника.",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Создать нового ассистента",
      "DELETE": {
        "TITLE": "Вы уверены, что хотите удалить ассистента?",
@@ -428,87 +428,87 @@
      "FORM": {
        "UPDATE": "Обновить",
        "SECTIONS": {
-          "BASIC_INFO": "Основная информация",
-          "SYSTEM_MESSAGES": "Системные сообщения",
-          "INSTRUCTIONS": "Инструкции",
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
          "FEATURES": "Возможности",
-          "TOOLS": "Инструменты "
+          "TOOLS": "Tools "
        },
        "NAME": {
          "LABEL": "Имя",
-          "PLACEHOLDER": "Введите имя помощника",
-          "ERROR": "Имя обязательно"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "TEMPERATURE": {
-          "LABEL": "Температура ответа",
-          "DESCRIPTION": "Настройте творческие или ограничительные реакции помощника. Меньшие ценности дают более сфокусированные и детерминированные отклики, а более высокие ценности позволяют более творчески и разнообразно вырабатывать результаты."
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
        },
        "DESCRIPTION": {
          "LABEL": "Описание",
-          "PLACEHOLDER": "Введите описание помощника",
-          "ERROR": "Описание обязательно"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Название продукта",
-          "PLACEHOLDER": "Введите название продукта",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "Требуется название продукта"
        },
        "WELCOME_MESSAGE": {
-          "LABEL": "Приветственное сообщение",
-          "PLACEHOLDER": "Введите приветственное сообщение"
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
        },
        "HANDOFF_MESSAGE": {
-          "LABEL": "Сообщение о передачи",
-          "PLACEHOLDER": "Введите сообщение о передачи"
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
        },
        "RESOLUTION_MESSAGE": {
-          "LABEL": "Сообщение разрешения",
-          "PLACEHOLDER": "Введите сообщение разрешения"
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
        },
        "INSTRUCTIONS": {
-          "LABEL": "Инструкции",
-          "PLACEHOLDER": "Введите инструкции для помощника"
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
        },
        "FEATURES": {
          "TITLE": "Возможности",
          "ALLOW_CONVERSATION_FAQS": "Создать FAQ из решённых диалогов",
          "ALLOW_MEMORIES": "Сохраняйте ключевые детали в виде воспоминаний о взаимодействии с клиентами.",
-          "ALLOW_CITATIONS": "Включить цитаты источника в ответы"
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
        "TITLE": "Обновить ассистента",
        "SUCCESS_MESSAGE": "Ассистент успешно обновлен",
        "ERROR_MESSAGE": "При обновлении ассистента произошла ошибка, пожалуйста, попробуйте еще раз.",
-        "NOT_FOUND": "Не удалось найти помощника. Пожалуйста, попробуйте еще раз."
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "SETTINGS": {
        "BREADCRUMB": {
          "ASSISTANT": "Ассистент"
        },
        "BASIC_SETTINGS": {
-          "TITLE": "Основные настройки",
-          "DESCRIPTION": "Настройте то, что говорит ассистент, завершая диалог или передавая человеку."
+          "TITLE": "Basic settings",
+          "DESCRIPTION": "Customize what the assistant says when ending a conversation or transferring to a human."
        },
        "SYSTEM_SETTINGS": {
-          "TITLE": "Системные настройки",
-          "DESCRIPTION": "Настройте то, что говорит ассистент, завершая диалог или передавая человеку."
+          "TITLE": "System settings",
+          "DESCRIPTION": "Customize what the assistant says when ending a conversation or transferring to a human."
        },
        "CONTROL_ITEMS": {
-          "TITLE": "Веселые вещи",
-          "DESCRIPTION": "Добавить больше контроля к ассистенту. (немного визуально, как история : Query guardrail → Сценарии → Выход) пользователь Nudges на самом деле их использует.",
+          "TITLE": "The Fun Stuff",
+          "DESCRIPTION": "Add more control to the assistant. (a bit more visual like a story : Query guardrail → scenarios → output) Nudges user to actually utilise these.",
          "OPTIONS": {
            "GUARDRAILS": {
-              "TITLE": "Ограждения",
-              "DESCRIPTION": "Сохраняет вещи в нужном контексте — только те вопросы, которые вы хотите, чтобы ваш ассистент отвечал, ничего запрещённого или не по теме."
+              "TITLE": "Guardrails",
+              "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic."
            },
            "SCENARIOS": {
-              "TITLE": "Сценарии",
-              "DESCRIPTION": "Дайте своему ассистенту определенный контекст, например «что делать, когда пользователь застрял» или «как действовать во время запроса на возмещение»."
+              "TITLE": "Scenarios",
+              "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”"
            },
            "RESPONSE_GUIDELINES": {
-              "TITLE": "Рекомендации по ответу",
-              "DESCRIPTION": "Вайб и структура ответов помощника – ясные и дружелюбные? Коротко и непросто? Детально и формально?"
+              "TITLE": "Response guidelines",
+              "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?"
            }
          }
        }
@@ -527,138 +527,138 @@
        }
      },
      "GUARDRAILS": {
-        "TITLE": "Ограждения",
-        "DESCRIPTION": "Сохраняет вещи в нужном контексте — только те вопросы, которые вы хотите, чтобы ваш ассистент отвечал, ничего запрещённого или не по теме.",
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
        "BREADCRUMB": {
-          "TITLE": "Ограждения"
+          "TITLE": "Guardrails"
        },
        "BULK_ACTION": {
-          "SELECTED": "{count} элемент выбран | {count} элементов выбрано",
-          "SELECT_ALL": "Выбрать все ({count})",
-          "UNSELECT_ALL": "Сбросить все ({count})",
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
          "BULK_DELETE_BUTTON": "Удалить"
        },
        "ADD": {
          "SUGGESTED": {
-            "TITLE": "Примеры ограждений",
-            "ADD": "Добавить все",
-            "ADD_SINGLE": "Добавить это",
-            "SAVE": "Добавить и сохранить (↵)",
-            "PLACEHOLDER": "Введите другое ограждение..."
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
          },
          "NEW": {
-            "TITLE": "Добавить гарант",
+            "TITLE": "Add a guardrail",
            "CREATE": "Создать",
            "CANCEL": "Отменить",
-            "PLACEHOLDER": "Введите другое ограждение...",
-            "TEST_ALL": "Проверить все"
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
          }
        },
        "LIST": {
          "SEARCH_PLACEHOLDER": "Поиск..."
        },
-        "EMPTY_MESSAGE": "Ограждений не найдено. Создайте или добавьте примеры, чтобы начать.",
-        "SEARCH_EMPTY_MESSAGE": "Не найдено ограждений для этого поиска.",
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
        "API": {
          "ADD": {
-            "SUCCESS": "Ограждение успешно добавлен",
-            "ERROR": "Произошла ошибка при добавлении ограждения, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
          },
          "UPDATE": {
-            "SUCCESS": "Ограждение успешно обновлено",
-            "ERROR": "Произошла ошибка при обновлении ограждения, попробуйте еще раз."
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
          },
          "DELETE": {
-            "SUCCESS": "Ограждение успешно удалено",
-            "ERROR": "Произошла ошибка при удалении ограждения, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
          }
        }
      },
      "RESPONSE_GUIDELINES": {
-        "TITLE": "Руководство по ограждению",
-        "DESCRIPTION": "Вайб и структура ответов помощника – ясные и дружелюбные? Коротко и непросто? Детально и формально?",
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
        "BREADCRUMB": {
-          "TITLE": "Руководство по ограждению"
+          "TITLE": "Response Guidelines"
        },
        "BULK_ACTION": {
-          "SELECTED": "{count} элемент выбран | {count} элементов выбрано",
-          "SELECT_ALL": "Выбрать все ({count})",
-          "UNSELECT_ALL": "Сбросить все ({count})",
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
          "BULK_DELETE_BUTTON": "Удалить"
        },
        "ADD": {
          "SUGGESTED": {
-            "TITLE": "Пример рекомендации по ответам",
-            "ADD": "Добавить все",
-            "ADD_SINGLE": "Добавить это",
-            "SAVE": "Добавить и сохранить (↵)",
-            "PLACEHOLDER": "Введите рекомендации по ответам..."
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
          },
          "NEW": {
-            "TITLE": "Добавить руководство по ответу",
+            "TITLE": "Add a response guideline",
            "CREATE": "Создать",
            "CANCEL": "Отменить",
-            "PLACEHOLDER": "Введите рекомендации по ответам...",
-            "TEST_ALL": "Проверить все"
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
          }
        },
        "LIST": {
          "SEARCH_PLACEHOLDER": "Поиск..."
        },
-        "EMPTY_MESSAGE": "Руководство по ответу не найдено. Создайте или добавьте примеры, чтобы начать.",
-        "SEARCH_EMPTY_MESSAGE": "По данному поиску не найдено ни одного руководства.",
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
        "API": {
          "ADD": {
-            "SUCCESS": "Руководство по ответу успешно добавлено",
-            "ERROR": "Произошла ошибка при добавлении правил ответа, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
          },
          "UPDATE": {
-            "SUCCESS": "Руководства по ответу успешно обновлены",
-            "ERROR": "Произошла ошибка при обновлении руководства для ответа, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
          },
          "DELETE": {
-            "SUCCESS": "Руководства для ответа успешно удалены",
-            "ERROR": "Произошла ошибка при удалении руководства для ответа, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
          }
        }
      },
      "SCENARIOS": {
-        "TITLE": "Сценарии",
-        "DESCRIPTION": "Дайте своему ассистенту определенный контекст, например «что делать, когда пользователь застрял» или «как действовать во время запроса на возмещение».",
+        "TITLE": "Scenarios",
+        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
        "BREADCRUMB": {
-          "TITLE": "Сценарии"
+          "TITLE": "Scenarios"
        },
        "BULK_ACTION": {
-          "SELECTED": "{count} элемент выбран | {count} элементов выбрано",
-          "SELECT_ALL": "Выбрать все ({count})",
-          "UNSELECT_ALL": "Сбросить все ({count})",
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
          "BULK_DELETE_BUTTON": "Удалить"
        },
        "ADD": {
          "SUGGESTED": {
-            "TITLE": "Примеры сценариев",
-            "ADD": "Добавить все",
-            "ADD_SINGLE": "Добавить это",
-            "TOOLS_USED": "Используемые инструменты:"
+            "TITLE": "Example scenarios",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "TOOLS_USED": "Tools used :"
          },
          "NEW": {
-            "CREATE": "Добавить сценарий",
-            "TITLE": "Создать сценарий",
+            "CREATE": "Add a scenario",
+            "TITLE": "Create a scenario",
            "FORM": {
              "TITLE": {
                "LABEL": "Название",
-                "PLACEHOLDER": "Введите название сценария",
-                "ERROR": "Название сценария обязательно"
+                "PLACEHOLDER": "Enter a name for the scenario",
+                "ERROR": "Scenario name is required"
              },
              "DESCRIPTION": {
                "LABEL": "Описание",
-                "PLACEHOLDER": "Опишите как и где будет использоваться этот сценарий",
-                "ERROR": "Описание сценария обязательно"
+                "PLACEHOLDER": "Describe how and where this scenario will be used",
+                "ERROR": "Scenario description is required"
              },
              "INSTRUCTION": {
-                "LABEL": "Как обрабатывать",
-                "PLACEHOLDER": "Опишите, как и где будет обрабатываться этот сценарий",
-                "ERROR": "Содержимое сценария обязательно"
+                "LABEL": "How to handle",
+                "PLACEHOLDER": "Describe how and where this scenario will be handled",
+                "ERROR": "Scenario content is required"
              },
              "CREATE": "Создать",
              "CANCEL": "Отменить"
@@ -667,25 +667,25 @@
        },
        "UPDATE": {
          "CANCEL": "Отменить",
-          "UPDATE": "Обновить изменения"
+          "UPDATE": "Update changes"
        },
        "LIST": {
          "SEARCH_PLACEHOLDER": "Поиск..."
        },
-        "EMPTY_MESSAGE": "Сценарии не найдены. Создайте или добавьте примеры для начала.",
-        "SEARCH_EMPTY_MESSAGE": "Не найдено сценариев для этого поиска.",
+        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
+        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
        "API": {
          "ADD": {
-            "SUCCESS": "Сценарии успешно добавлены",
-            "ERROR": "Произошла ошибка при добавлении сценариев, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Scenarios added successfully",
+            "ERROR": "There was an error adding scenarios, please try again."
          },
          "UPDATE": {
-            "SUCCESS": "Сценарий успешно обновлены",
-            "ERROR": "Произошла ошибка при обновлении сценария, пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Scenarios updated successfully",
+            "ERROR": "There was an error updating scenarios, please try again."
          },
          "DELETE": {
-            "SUCCESS": "Сценарий успешно удалены",
-            "ERROR": "При удалении сценария произошла ошибка. Пожалуйста, попробуйте еще раз."
+            "SUCCESS": "Scenarios deleted successfully",
+            "ERROR": "There was an error deleting scenarios, please try again."
          }
        }
      }
@@ -705,9 +705,9 @@
      },
      "FORM": {
        "TYPE": {
-          "LABEL": "Тип документа",
+          "LABEL": "Document Type",
          "URL": "URL",
-          "PDF": "PDF файл"
+          "PDF": "PDF File"
        },
        "URL": {
          "LABEL": "URL",
@@ -715,16 +715,16 @@
          "ERROR": "Пожалуйста, укажите корректный URL для документа"
        },
        "PDF_FILE": {
-          "LABEL": "PDF файл",
-          "CHOOSE_FILE": "Выберите PDF файл",
-          "ERROR": "Пожалуйста, выберите PDF файл",
-          "HELP_TEXT": "Максимальный размер файла: 10MB",
-          "INVALID_TYPE": "Пожалуйста, выберите корректный файл PDF",
-          "TOO_LARGE": "Размер файла превышает 10MB"
+          "LABEL": "PDF File",
+          "CHOOSE_FILE": "Choose PDF file",
+          "ERROR": "Please select a PDF file",
+          "HELP_TEXT": "Maximum file size: 10MB",
+          "INVALID_TYPE": "Please select a valid PDF file",
+          "TOO_LARGE": "File size exceeds 10MB limit"
        },
        "NAME": {
-          "LABEL": "Название документа (необязательно)",
-          "PLACEHOLDER": "Введите название документа"
+          "LABEL": "Document Name (Optional)",
+          "PLACEHOLDER": "Enter a name for the document"
        },
        "ASSISTANT": {
          "LABEL": "Ассистент",
@@ -753,58 +753,58 @@
      }
    },
    "CUSTOM_TOOLS": {
-      "HEADER": "Инструменты",
-      "ADD_NEW": "Создать новый инструмент",
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
      "EMPTY_STATE": {
-        "TITLE": "Нет доступных пользовательских инструментов",
-        "SUBTITLE": "Создавайте пользовательские инструменты, чтобы подключить ассистента к внешним API и сервисам, позволяя получать данные и выполнять действия от вашего имени.",
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
        "FEATURE_SPOTLIGHT": {
-          "TITLE": "Пользовательские инструменты",
-          "NOTE": "Пользовательские инструменты позволяют ассистенту взаимодействовать с внешними API и сервисами. Создавайте инструменты для получения данных, выполнения действий или интеграции с существующими системами для расширения возможностей вашего помощника."
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
        }
      },
-      "FORM_DESCRIPTION": "Настройте пользовательский инструмент для соединения с внешними API",
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
      "OPTIONS": {
-        "EDIT_TOOL": "Редактировать инструмент",
-        "DELETE_TOOL": "Удалить инструмент"
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
      },
      "CREATE": {
-        "TITLE": "Создать пользовательский инструмент",
-        "SUCCESS_MESSAGE": "Пользовательский инструмент успешно создан",
-        "ERROR_MESSAGE": "Не удалось создать пользовательский инструмент"
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
      },
      "EDIT": {
-        "TITLE": "Редактировать пользовательский инструмент",
-        "SUCCESS_MESSAGE": "Пользовательский инструмент успешно обновлен",
-        "ERROR_MESSAGE": "Не удалось обновить пользовательский инструмент"
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
      },
      "DELETE": {
-        "TITLE": "Удаление пользовательского инструмента",
-        "DESCRIPTION": "Вы уверены, что хотите удалить этот пользовательский инструмент? Это действие нельзя отменить.",
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
        "CONFIRM": "Да, удалить",
-        "SUCCESS_MESSAGE": "Пользовательский инструмент успешно удален",
-        "ERROR_MESSAGE": "Не удалось удалить пользовательский инструмент"
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
      },
      "FORM": {
        "TITLE": {
-          "LABEL": "Название инструмента",
-          "PLACEHOLDER": "Поиск заказа",
-          "ERROR": "Название инструмента обязательно"
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Описание",
-          "PLACEHOLDER": "Поиск деталей заказа по ID"
+          "PLACEHOLDER": "Looks up order details by order ID"
        },
        "HTTP_METHOD": {
-          "LABEL": "Метод"
+          "LABEL": "Method"
        },
        "ENDPOINT_URL": {
          "LABEL": "Endpoint URL",
          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
-          "ERROR": "Требуется корректный URL"
+          "ERROR": "Valid URL is required"
        },
        "AUTH_TYPE": {
-          "LABEL": "Тип аутентификации"
+          "LABEL": "Authentication Type"
        },
        "AUTH_TYPES": {
          "NONE": "Ничего",
@@ -814,50 +814,50 @@
        },
        "AUTH_CONFIG": {
          "BEARER_TOKEN": "Bearer Token",
-          "BEARER_TOKEN_PLACEHOLDER": "Введите ваш bearer token",
-          "USERNAME": "Имя пользователя",
-          "USERNAME_PLACEHOLDER": "Введите имя пользователя",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
          "PASSWORD": "Пароль",
-          "PASSWORD_PLACEHOLDER": "Введите пароль",
-          "API_KEY": "Имя заголовка",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
          "API_KEY_PLACEHOLDER": "X-API-Key",
-          "API_VALUE": "Значение заголовка",
-          "API_VALUE_PLACEHOLDER": "Введите значения API key"
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
        },
        "PARAMETERS": {
-          "LABEL": "Параметры",
-          "HELP_TEXT": "Определите параметры, которые будут извлечены из запросов пользователей"
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
        },
-        "ADD_PARAMETER": "Добавить параметр",
+        "ADD_PARAMETER": "Add Parameter",
        "PARAM_NAME": {
-          "PLACEHOLDER": "Имя параметра (например, order_id)"
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
        },
        "PARAM_TYPE": {
          "PLACEHOLDER": "Тип"
        },
        "PARAM_TYPES": {
-          "STRING": "Строка",
+          "STRING": "String",
          "NUMBER": "Число",
          "BOOLEAN": "Boolean",
-          "ARRAY": "Массив",
-          "OBJECT": "Объект"
+          "ARRAY": "Array",
+          "OBJECT": "Object"
        },
        "PARAM_DESCRIPTION": {
-          "PLACEHOLDER": "Описание параметра"
+          "PLACEHOLDER": "Description of the parameter"
        },
        "PARAM_REQUIRED": {
          "LABEL": "Обязательно"
        },
        "REQUEST_TEMPLATE": {
-          "LABEL": "Шаблон тела запроса (необязательно)",
+          "LABEL": "Request Body Template (Optional)",
          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
        },
        "RESPONSE_TEMPLATE": {
-          "LABEL": "Шаблон ответа (необязательно)",
-          "PLACEHOLDER": "Заказ {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
        },
        "ERRORS": {
-          "PARAM_NAME_REQUIRED": "Имя параметра обязательно"
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
        }
      }
    },
@@ -868,9 +868,9 @@
        "CONVERSATION": "Диалог #{id}"
      },
      "SELECTED": "Выбрано {count}",
-      "SELECT_ALL": "Выбрать все ({count})",
-      "UNSELECT_ALL": "Сбросить все ({count})",
-      "SEARCH_PLACEHOLDER": "Поиск по FAQ...",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
+      "SEARCH_PLACEHOLDER": "Search FAQs...",
      "BULK_APPROVE_BUTTON": "Одобрить",
      "BULK_DELETE_BUTTON": "Удалить",
      "BULK_APPROVE": {
@@ -24,17 +24,17 @@
    "CREATE_NEW_ACCOUNT": "Создать новый аккаунт",
    "SUBMIT": "Вход",
    "SAML": {
-      "LABEL": "Войти через SSO",
-      "TITLE": "Инициировать Единый вход (SSO)",
-      "SUBTITLE": "Введите ваш рабочий email для доступа к вашей организации",
-      "BACK_TO_LOGIN": "Войти с помощью пароля",
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
      "WORK_EMAIL": {
-        "LABEL": "Рабочий email",
-        "PLACEHOLDER": "Введите ваш рабочий email"
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
      },
-      "SUBMIT": "Продолжить через SSO",
+      "SUBMIT": "Continue with SSO",
      "API": {
-        "ERROR_MESSAGE": "Ошибка аутентификации SSO. Пожалуйста, проверьте ваши учетные данные и повторите попытку."
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
      }
    }
  }
@@ -86,7 +86,7 @@
    },
    "ACTIONS": {
      "ASSIGN_TEAM": "Назначить команду",
-      "ASSIGN_AGENT": "Назначить сотрудника",
+      "ASSIGN_AGENT": "Assign an Agent",
      "ADD_LABEL": "Добавить метку",
      "REMOVE_LABEL": "Удалить метку",
      "REMOVE_ASSIGNED_TEAM": "Удалить назначенную команду",
@@ -97,7 +97,7 @@
      "SEND_ATTACHMENT": "Отправить вложение",
      "SEND_MESSAGE": "Отправить сообщение",
      "CHANGE_PRIORITY": "Изменить приоритет",
-      "ADD_PRIVATE_NOTE": "Добавить заметку",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "SEND_WEBHOOK_EVENT": "Отправить событие Webhook"
    },
    "PRIORITY_TYPES": {
@@ -1,106 +1,106 @@
 {
  "MFA_SETTINGS": {
-    "TITLE": "Двухфакторная аутентификация",
-    "SUBTITLE": "Защитите ваш аккаунт с помощью аутентификации на базе TOTP",
-    "DESCRIPTION": "Добавьте дополнительный уровень безопасности для вашего аккаунта, используя одноразовый пароль (TOTP)",
-    "STATUS_TITLE": "Статус аутентификации",
-    "STATUS_DESCRIPTION": "Управление настройками двухфакторной аутентификации и резервными кодами",
+    "TITLE": "Two-Factor Authentication",
+    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
+    "STATUS_TITLE": "Authentication Status",
+    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
    "ENABLED": "Включено",
    "DISABLED": "Выключено",
-    "STATUS_ENABLED": "Двухфакторная аутентификация активна",
-    "STATUS_ENABLED_DESC": "Ваша учетная запись защищена дополнительным уровнем безопасности",
-    "ENABLE_BUTTON": "Включить двухфакторную аутентификацию",
-    "ENHANCE_SECURITY": "Улучшите безопасность аккаунта",
-    "ENHANCE_SECURITY_DESC": "Двухфакторная аутентификация добавляет дополнительный уровень безопасности, требуя проверочный код от вашего приложения аутентификатора в дополнение к вашему паролю.",
+    "STATUS_ENABLED": "Two-factor authentication is active",
+    "STATUS_ENABLED_DESC": "Your account is protected with an additional layer of security",
+    "ENABLE_BUTTON": "Enable Two-Factor Authentication",
+    "ENHANCE_SECURITY": "Enhance Your Account Security",
+    "ENHANCE_SECURITY_DESC": "Two-factor authentication adds an extra layer of security by requiring a verification code from your authenticator app in addition to your password.",
    "SETUP": {
      "STEP_NUMBER_1": "1",
      "STEP_NUMBER_2": "2",
-      "STEP1_TITLE": "Отсканируйте QR-код с помощью приложения аутентификатора",
-      "STEP1_DESCRIPTION": "Используйте Google Authenticator, Authy, или любое TOTP-совместимое приложение",
+      "STEP1_TITLE": "Scan QR Code with Your Authenticator App",
+      "STEP1_DESCRIPTION": "Use Google Authenticator, Authy, or any TOTP-compatible app",
      "LOADING_QR": "Загрузка...",
-      "MANUAL_ENTRY": "Не можете отсканировать? Введите код вручную",
-      "SECRET_KEY": "Секретный ключ",
+      "MANUAL_ENTRY": "Can't scan? Enter code manually",
+      "SECRET_KEY": "Secret Key",
      "COPY": "Копировать",
-      "ENTER_CODE": "Введите 6-значный код из вашего приложения аутентификации",
+      "ENTER_CODE": "Enter the 6-digit code from your authenticator app",
      "ENTER_CODE_PLACEHOLDER": "000000",
-      "VERIFY_BUTTON": "Проверить и продолжить",
+      "VERIFY_BUTTON": "Verify & Continue",
      "CANCEL": "Отменить",
-      "ERROR_STARTING": "MFA не включена. Пожалуйста, свяжитесь с администратором.",
-      "INVALID_CODE": "Неверный код подтверждения",
-      "SECRET_COPIED": "Секретный ключ скопирован в буфер обмена",
-      "SUCCESS": "Двухфакторная аутентификация была успешно включена"
+      "ERROR_STARTING": "MFA not enabled. Please contact administrator.",
+      "INVALID_CODE": "Invalid verification code",
+      "SECRET_COPIED": "Secret key copied to clipboard",
+      "SUCCESS": "Two-factor authentication has been enabled successfully"
    },
    "BACKUP": {
-      "TITLE": "Сохранить резервные коды",
-      "DESCRIPTION": "Храните эти коды в безопасности. Каждый может быть использован один раз, если вы потеряете доступ к вашему аутентификатору",
-      "IMPORTANT": "Важно:",
-      "IMPORTANT_NOTE": " Храните эти коды в безопасном месте. Вы не сможете их снова увидеть.",
+      "TITLE": "Save Your Backup Codes",
+      "DESCRIPTION": "Keep these codes safe. Each can be used once if you lose access to your authenticator",
+      "IMPORTANT": "Important:",
+      "IMPORTANT_NOTE": " Save these codes in a secure location. You won't be able to see them again.",
      "DOWNLOAD": "Скачать",
-      "COPY_ALL": "Скопировать все",
-      "CONFIRM": "Я сохранил свои резервные коды в безопасном месте и понимаю, что я не смогу снова их увидеть",
-      "COMPLETE_SETUP": "Завершить установку",
-      "CODES_COPIED": "Резервные коды скопированы в буфер обмена"
+      "COPY_ALL": "Copy All",
+      "CONFIRM": "I have saved my backup codes in a secure location and understand that I won't be able to see them again",
+      "COMPLETE_SETUP": "Complete Setup",
+      "CODES_COPIED": "Backup codes copied to clipboard"
    },
    "MANAGEMENT": {
-      "BACKUP_CODES": "Резервные коды",
-      "BACKUP_CODES_DESC": "Сгенерировать новые коды, если вы потеряли или использовали существующие",
-      "REGENERATE": "Пересоздать резервные коды",
-      "DISABLE_MFA": "Отключить 2FA",
-      "DISABLE_MFA_DESC": "Удалить двухфакторную аутентификацию из вашей учетной записи",
-      "DISABLE_BUTTON": "Отключить двухфакторную аутентификацию"
+      "BACKUP_CODES": "Backup Codes",
+      "BACKUP_CODES_DESC": "Generate new codes if you've lost or used your existing ones",
+      "REGENERATE": "Regenerate Backup Codes",
+      "DISABLE_MFA": "Disable 2FA",
+      "DISABLE_MFA_DESC": "Remove two-factor authentication from your account",
+      "DISABLE_BUTTON": "Disable Two-Factor Authentication"
    },
    "DISABLE": {
-      "TITLE": "Отключить двухфакторную аутентификацию",
-      "DESCRIPTION": "Вам необходимо ввести пароль и проверочный код, чтобы отключить двухфакторную аутентификацию.",
+      "TITLE": "Disable Two-Factor Authentication",
+      "DESCRIPTION": "You'll need to enter your password and a verification code to disable two-factor authentication.",
      "PASSWORD": "Пароль",
-      "OTP_CODE": "Проверочный код",
+      "OTP_CODE": "Verification Code",
      "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Отключить 2FA",
+      "CONFIRM": "Disable 2FA",
      "CANCEL": "Отменить",
-      "SUCCESS": "Двухфакторная аутентификация была отключена",
-      "ERROR": "Не удалось отключить MFA. Проверьте ваши учетные данные."
+      "SUCCESS": "Two-factor authentication has been disabled",
+      "ERROR": "Failed to disable MFA. Please check your credentials."
    },
    "REGENERATE": {
-      "TITLE": "Пересоздать резервные коды",
-      "DESCRIPTION": "Это приведет к аннулированию существующих резервных кодов и созданию новых. Введите код подтверждения для продолжения.",
-      "OTP_CODE": "Проверочный код",
+      "TITLE": "Regenerate Backup Codes",
+      "DESCRIPTION": "This will invalidate your existing backup codes and generate new ones. Enter your verification code to continue.",
+      "OTP_CODE": "Verification Code",
      "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Сгенерировать новые коды",
+      "CONFIRM": "Generate New Codes",
      "CANCEL": "Отменить",
-      "NEW_CODES_TITLE": "Новые резервные коды созданы",
-      "NEW_CODES_DESC": "Ваши старые резервные коды были аннулированы. Сохраните эти новые коды в безопасном месте.",
-      "CODES_IMPORTANT": "Важно:",
-      "CODES_IMPORTANT_NOTE": " Каждый код может быть использован только один раз. Сохраните их перед закрытием этого окна.",
-      "DOWNLOAD_CODES": "Скачать коды",
-      "COPY_ALL_CODES": "Копировать все коды",
-      "CODES_SAVED": "Я сохранил мои коды",
-      "SUCCESS": "Новые резервные коды были созданы",
-      "ERROR": "Не удалось пересоздать резервные коды"
+      "NEW_CODES_TITLE": "New Backup Codes Generated",
+      "NEW_CODES_DESC": "Your old backup codes have been invalidated. Save these new codes in a secure location.",
+      "CODES_IMPORTANT": "Important:",
+      "CODES_IMPORTANT_NOTE": " Each code can only be used once. Save them before closing this window.",
+      "DOWNLOAD_CODES": "Download Codes",
+      "COPY_ALL_CODES": "Copy All Codes",
+      "CODES_SAVED": "I've Saved My Codes",
+      "SUCCESS": "New backup codes have been generated",
+      "ERROR": "Failed to regenerate backup codes"
    }
  },
  "MFA_VERIFICATION": {
-    "TITLE": "Двухфакторная аутентификация",
-    "DESCRIPTION": "Введите код подтверждения, чтобы продолжить",
-    "AUTHENTICATOR_APP": "Приложение аутентификатор",
-    "BACKUP_CODE": "Резервные код",
-    "ENTER_OTP_CODE": "Введите 6-значный код из вашего приложения аутентификатора",
-    "ENTER_BACKUP_CODE": "Введите один из ваших резервных кодов",
+    "TITLE": "Two-Factor Authentication",
+    "DESCRIPTION": "Enter your verification code to continue",
+    "AUTHENTICATOR_APP": "Authenticator App",
+    "BACKUP_CODE": "Backup Code",
+    "ENTER_OTP_CODE": "Enter 6-digit code from your authenticator app",
+    "ENTER_BACKUP_CODE": "Enter one of your backup codes",
    "BACKUP_CODE_PLACEHOLDER": "000000",
-    "VERIFY_BUTTON": "Проверить",
-    "TRY_ANOTHER_METHOD": "Попробуйте другой способ подтверждения",
-    "CANCEL_LOGIN": "Отменить и вернуться к входу",
-    "HELP_TEXT": "Проблемы с входом?",
-    "LEARN_MORE": "Узнайте больше о 2FA",
+    "VERIFY_BUTTON": "Verify",
+    "TRY_ANOTHER_METHOD": "Try another verification method",
+    "CANCEL_LOGIN": "Cancel and return to login",
+    "HELP_TEXT": "Having trouble signing in?",
+    "LEARN_MORE": "Learn more about 2FA",
    "HELP_MODAL": {
-      "TITLE": "Справка по двухфакторной аутентификации",
-      "AUTHENTICATOR_TITLE": "Использовать приложение для аутентификации",
-      "AUTHENTICATOR_DESC": "Откройте ваше приложение аутентификатор (Google Authenticator, Authy и т. д.) и введите 6-значный код, показанный для вашей учетной записи.",
-      "BACKUP_TITLE": "Использовать код резервной копии",
-      "BACKUP_DESC": "Если у вас нет доступа к приложению для аутентификации, вы можете использовать один из резервных кодов, сохраненных при настройке 2FA. Каждый код может быть использован только один раз.",
-      "CONTACT_TITLE": "Нужна помощь?",
-      "CONTACT_DESC_CLOUD": "Если вы потеряли доступ к приложению для аутентификации и резервным кодам, пожалуйста, обратитесь в службу поддержки Chatwoot.",
-      "CONTACT_DESC_SELF_HOSTED": "Если вы потеряли доступ к приложению для аутентификации и резервным кодам, обратитесь к администратору за помощью."
+      "TITLE": "Two-Factor Authentication Help",
+      "AUTHENTICATOR_TITLE": "Using an Authenticator App",
+      "AUTHENTICATOR_DESC": "Open your authenticator app (Google Authenticator, Authy, etc.) and enter the 6-digit code shown for your account.",
+      "BACKUP_TITLE": "Using a Backup Code",
+      "BACKUP_DESC": "If you don't have access to your authenticator app, you can use one of the backup codes you saved when setting up 2FA. Each code can only be used once.",
+      "CONTACT_TITLE": "Need More Help?",
+      "CONTACT_DESC_CLOUD": "If you've lost access to both your authenticator app and backup codes, please reach out to Chatwoot support for assistance.",
+      "CONTACT_DESC_SELF_HOSTED": "If you've lost access to both your authenticator app and backup codes, please contact your administrator for assistance."
    },
-    "VERIFICATION_FAILED": "Проверка не удалась. Пожалуйста, попробуйте еще раз."
+    "VERIFICATION_FAILED": "Verification failed. Please try again."
  }
 }
@@ -51,7 +51,6 @@
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "Последние 7 дней",
-      "LAST_14_DAYS": "Последние 14 дней",
      "LAST_30_DAYS": "Последние 30 дней",
      "LAST_3_MONTHS": "Последние 3 месяца",
      "LAST_6_MONTHS": "Последние 6 месяцев",
@@ -194,7 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "Обзор меток",
-    "DESCRIPTION": "Отслеживать производительность меток с ключевыми показателями, включая диалоги, время ответа, время разрешения и разрешенные случаи. Нажмите на название метки для детальных выводов.",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "Загрузка данных графика...",
    "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
    "DOWNLOAD_LABEL_REPORTS": "Скачать отчет по меткам",
@@ -267,8 +266,6 @@
    "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
    "DOWNLOAD_INBOX_REPORTS": "Скачать отчет по входящим",
    "FILTER_DROPDOWN_LABEL": "Выбрать \"Входящий\" канал",
-    "ALL_INBOXES": "Все входящие",
-    "SEARCH_INBOX": "Поиск входящих",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Диалоги",
@@ -470,13 +467,6 @@
      "CONVERSATIONS": "{count} разговоров",
      "DOWNLOAD_REPORT": "Скачать отчет"
    },
-    "RESOLUTION_HEATMAP": {
-      "HEADER": "Резолюции",
-      "NO_CONVERSATIONS": "Нет сообщений",
-      "CONVERSATION": "{count} разговор",
-      "CONVERSATIONS": "{count} разговоров",
-      "DOWNLOAD_REPORT": "Скачать отчет"
-    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "Диалоги по операторам",
      "LOADING_MESSAGE": "Загрузка метрик оператора...",
@@ -53,11 +53,11 @@
          }
        },
        "LANGUAGE": {
-          "TITLE": "Предпочитаемый язык",
-          "NOTE": "Выберите язык, который вы хотите использовать.",
-          "UPDATE_SUCCESS": "Ваши языковые настройки успешно обновлены",
-          "UPDATE_ERROR": "Произошла ошибка при обновлении языковых настроек, пожалуйста, попробуйте снова",
-          "USE_ACCOUNT_DEFAULT": "Использовать учетную запись по умолчанию"
+          "TITLE": "Preferred Language",
+          "NOTE": "Choose the language you want to use.",
+          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "USE_ACCOUNT_DEFAULT": "Use account default"
        }
      },
      "MESSAGE_SIGNATURE_SECTION": {
@@ -81,19 +81,19 @@
        "BTN_TEXT": "Изменить пароль"
      },
      "SECURITY_SECTION": {
-        "TITLE": "Безопасность",
-        "NOTE": "Управление дополнительными функциями безопасности для вашей учетной записи.",
-        "MFA_BUTTON": "Управление двухфакторной аутентификацией"
+        "TITLE": "Security",
+        "NOTE": "Manage additional security features for your account.",
+        "MFA_BUTTON": "Manage Two-Factor Authentication"
      },
      "ACCESS_TOKEN": {
        "TITLE": "Токен доступа",
        "NOTE": "Этот токен может быть использован, если вы настраиваете интеграцию на основе API",
        "COPY": "Копировать",
        "RESET": "Сброс",
-        "CONFIRM_RESET": "Вы уверены?",
-        "CONFIRM_HINT": "Нажмите еще раз для подтверждения",
-        "RESET_SUCCESS": "Токен доступа успешно сгенерирован",
-        "RESET_ERROR": "Не удалось сгенерировать токен доступа. Попробуйте ещё раз"
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Аудио уведомления",
@@ -203,7 +203,7 @@
        },
        "SET_AVAILABILITY_SUCCESS": "Доступность успешно установлена",
        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова",
-        "IMPERSONATING_ERROR": "Невозможно изменить доступность выдавая себя за пользователя"
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "Ваш адрес электронной почты",
@@ -238,7 +238,7 @@
    "APPEARANCE": "Изменить внешний вид",
    "SUPER_ADMIN_CONSOLE": "Консоль супер администратора",
    "DOCS": "Открыть документацию",
-    "CHANGELOG": "Журнал изменений",
+    "CHANGELOG": "Changelog",
    "LOGOUT": "Выйти из системы"
  },
  "APP_GLOBAL": {
@@ -304,7 +304,7 @@
    "CAPTAIN_ASSISTANTS": "Ассистенты",
    "CAPTAIN_DOCUMENTS": "Документы",
    "CAPTAIN_RESPONSES": "FAQ",
-    "CAPTAIN_TOOLS": "Инструменты",
+    "CAPTAIN_TOOLS": "Tools",
    "HOME": "Главная",
    "AGENTS": "Операторы",
    "AGENT_BOTS": "Боты",
@@ -343,7 +343,7 @@
    "REPORTS_LABEL": "Категории",
    "REPORTS_INBOX": "Электронная почта",
    "REPORTS_TEAM": "Команда",
-    "AGENT_ASSIGNMENT": "Назначение агента",
+    "AGENT_ASSIGNMENT": "Agent Assignment",
    "SET_AVAILABILITY_TITLE": "Установить себя",
    "SET_YOUR_AVAILABILITY": "Настройте ваши рабочие часы",
    "SLA": "SLA",
@@ -365,7 +365,7 @@
      "INFO_SHORT": "Автоматически отмечать оффлайн, когда вы не используете приложение."
    },
    "DOCS": "Открыть документацию",
-    "SECURITY": "Безопасность"
+    "SECURITY": "Security"
  },
  "BILLING_SETTINGS": {
    "TITLE": "Платёж",
@@ -398,73 +398,73 @@
    "NO_BILLING_USER": "Ваш платёжный счёт настраивается. Пожалуйста, обновите страницу и повторите попытку."
  },
  "SECURITY_SETTINGS": {
-    "TITLE": "Безопасность",
-    "DESCRIPTION": "Управление настройками безопасности вашего аккаунта.",
-    "LINK_TEXT": "Узнать больше о SAML SSO",
+    "TITLE": "Security",
+    "DESCRIPTION": "Manage your account security settings.",
+    "LINK_TEXT": "Learn more about SAML SSO",
    "SAML": {
      "TITLE": "SAML SSO",
-      "NOTE": "Настройка единого SAML входа для вашей учетной записи. Пользователи будут аутентифицироваться через вашего провайдера идентификации вместо использования электронной почты/пароля.",
+      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
      "ACS_URL": {
        "LABEL": "ACS URL",
-        "TOOLTIP": "Assertion Consumer Service URL - Настройте этот URL в IdP в качестве назначения для SAML ответов"
+        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
      },
      "SSO_URL": {
        "LABEL": "SSO URL",
-        "HELP": "URL, куда будут отправляться запросы аутентификации SAML",
+        "HELP": "The URL where SAML authentication requests will be sent",
        "PLACEHOLDER": "https://your-idp.com/saml/sso"
      },
      "CERTIFICATE": {
-        "LABEL": "Подписанный сертификат в формате PEM",
-        "HELP": "Публичный сертификат от вашего поставщика сертификатов используемый для проверки SAML ответов",
+        "LABEL": "Signing certificate in PEM format",
+        "HELP": "The public certificate from your identity provider used to verify SAML responses",
        "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
      },
      "FINGERPRINT": {
-        "LABEL": "Отпечаток",
-        "TOOLTIP": "Отпечаток SHA-1 сертификата. Используется для проверки сертификата в конфигурации IdP"
+        "LABEL": "Fingerprint",
+        "TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
      },
      "COPY_SUCCESS": "Код скопирован в буфер обмена",
      "SP_ENTITY_ID": {
-        "LABEL": "ID сущности SP",
-        "HELP": "Уникальный идентификатор для этого приложения как поставщика услуг (автосгенерированный).",
-        "TOOLTIP": "Уникальный идентификатор для Chatwoot как поставщик услуг - Настройте это в настройках IdP"
+        "LABEL": "SP Entity ID",
+        "HELP": "Unique identifier for this application as a service provider (auto-generated).",
+        "TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
      },
      "IDP_ENTITY_ID": {
-        "LABEL": "ID сущности провайдера идентификации",
-        "HELP": "Уникальный идентификатор для вашего поставщика идентификации (обычно находится в конфигурации IdP)",
+        "LABEL": "Identity Provider Entity ID",
+        "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
        "PLACEHOLDER": "https://your-idp.com/saml"
      },
-      "UPDATE_BUTTON": "Обновить настройки SAML",
+      "UPDATE_BUTTON": "Update SAML Settings",
      "API": {
-        "SUCCESS": "Настройки SAML успешно обновлены",
-        "ERROR": "Не удалось обновить настройки SAML",
-        "ERROR_LOADING": "Не удалось загрузить настройки SAML",
-        "DISABLED": "SAML настройки успешно отключены"
+        "SUCCESS": "SAML settings updated successfully",
+        "ERROR": "Failed to update SAML settings",
+        "ERROR_LOADING": "Failed to load SAML settings",
+        "DISABLED": "SAML settings disabled successfully"
      },
      "VALIDATION": {
-        "REQUIRED_FIELDS": "SSO URL, идентификатор сущности провайдера и сертификат являются обязательными полями",
-        "SSO_URL_ERROR": "Пожалуйста, введите правильный SSO URL",
-        "CERTIFICATE_ERROR": "Сертификат обязателен",
-        "IDP_ENTITY_ID_ERROR": "ID сущности поставщика идентификации обязателен"
+        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
+        "SSO_URL_ERROR": "Please enter a valid SSO URL",
+        "CERTIFICATE_ERROR": "Certificate is required",
+        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
      },
      "ENTERPRISE_PAYWALL": {
-        "AVAILABLE_ON": "Функция SAML SSO доступна только в Enterprise plan.",
-        "UPGRADE_PROMPT": "Обновитесь до Enterprise plan, чтобы получить доступ к единому входу SAML и другим продвинутым функциям безопасности.",
+        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
        "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
      },
      "PAYWALL": {
-        "TITLE": "Обновитесь, чтобы включить SAML SSO",
-        "AVAILABLE_ON": "Функция SAML SSO доступна только в Enterprise plan.",
-        "UPGRADE_PROMPT": "Обновите свой тарифный план, чтобы получить доступ к единому входу SAML и другим расширенным функциям.",
+        "TITLE": "Upgrade to enable SAML SSO",
+        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
        "UPGRADE_NOW": "Обновить сейчас",
        "CANCEL_ANYTIME": "Вы можете изменить или отменить ваш тарифный план в любое время"
      },
      "ATTRIBUTE_MAPPING": {
-        "TITLE": "Настройки SAML Атрибута",
-        "DESCRIPTION": "Следующие сопоставления атрибутов должны быть настроены в вашем поставщике идентификации"
+        "TITLE": "SAML Attribute Setup",
+        "DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
      },
      "INFO_SECTION": {
-        "TITLE": "Информация о поставщике услуг SAML",
-        "TOOLTIP": "Скопируйте эти значения и настройте их в вашем поставщике идентификации для установления соединения SAML"
+        "TITLE": "Service Provider Information",
+        "TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
      }
    }
  },
@@ -508,84 +508,84 @@
  "ASSIGNMENT_POLICY": {
    "INDEX": {
      "HEADER": {
-        "TITLE": "Назначение агента",
-        "DESCRIPTION": "Определите политики для эффективного управления нагрузкой и маршрутами диалогов в зависимости от потребностей входящих сообщений и агентов. Узнайте больше здесь"
+        "TITLE": "Agent assignment",
+        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
      },
      "ASSIGNMENT_POLICY": {
-        "TITLE": "Назначение политики",
-        "DESCRIPTION": "Управление тем, как диалоги назначаются во входящих.",
+        "TITLE": "Assignment policy",
+        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
        "FEATURES": [
-          "Назначать диалоги равномерно или по доступному объему",
-          "Добавить правила справедливого распределения во избежание перегрузки любого агента",
-          "Добавить ящики в политику - по одной политике на ящик"
+          "Assign by conversations evenly or by available capacity",
+          "Add fair distribution rules to avoid overloading any agent",
+          "Add inboxes to a policy - one policy per inbox"
        ]
      },
      "AGENT_CAPACITY_POLICY": {
-        "TITLE": "Политика нагрузки агента",
-        "DESCRIPTION": "Управление загрузкой агентов.",
+        "TITLE": "Agent capacity policy",
+        "DESCRIPTION": "Manage workload for agents.",
        "FEATURES": [
-          "Определить максимальное количество диалогов во входящих",
-          "Создавать исключения, основанные на метках и времени",
-          "Добавить агента в политику - по одной политике на агента"
+          "Define maximum conversations per inbox",
+          "Create exceptions based on labels and time",
+          "Add agents to a policy - one policy per agent"
        ]
      }
    },
    "AGENT_ASSIGNMENT_POLICY": {
      "INDEX": {
        "HEADER": {
-          "TITLE": "Назначение политики",
-          "CREATE_POLICY": "Новая политика"
+          "TITLE": "Assignment policy",
+          "CREATE_POLICY": "New policy"
        },
        "CARD": {
-          "ORDER": "Соритировка",
+          "ORDER": "Order",
          "PRIORITY": "Приоритет",
          "ACTIVE": "Активно",
-          "INACTIVE": "Неактивен",
-          "POPOVER": "Добавленные ящики",
+          "INACTIVE": "Inactive",
+          "POPOVER": "Added inboxes",
          "EDIT": "Редактировать"
        },
-        "NO_RECORDS_FOUND": "Не найдены связанные политики"
+        "NO_RECORDS_FOUND": "No assignment policies found"
      },
      "CREATE": {
        "HEADER": {
-          "TITLE": "Создать связанную политику"
+          "TITLE": "Create assignment policy"
        },
-        "CREATE_BUTTON": "Создать политику",
+        "CREATE_BUTTON": "Create policy",
        "API": {
-          "SUCCESS_MESSAGE": "Связанная политика успешно создана",
-          "ERROR_MESSAGE": "Не удалось создать связанную политику"
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
        }
      },
      "EDIT": {
        "HEADER": {
-          "TITLE": "Изменение связанной политики"
+          "TITLE": "Edit assignment policy"
        },
-        "EDIT_BUTTON": "Изменить политику",
+        "EDIT_BUTTON": "Update policy",
        "CONFIRM_ADD_INBOX_DIALOG": {
-          "TITLE": "Добавить почту",
-          "DESCRIPTION": "{inboxName} ящик уже связан с другой политикой. Вы уверены, что хотите связать его с этой политикой? Он будет удален из другой политики.",
-          "CONFIRM_BUTTON_LABEL": "Продолжить",
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "Отменить"
        },
        "API": {
-          "SUCCESS_MESSAGE": "Связанная политика успешно обновлена",
-          "ERROR_MESSAGE": "Не удалось обновить связанную политику"
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
        },
        "INBOX_API": {
          "ADD": {
-            "SUCCESS_MESSAGE": "Почтовый ящик добавлен в политику",
-            "ERROR_MESSAGE": "Не удалось добавить почтовый ящик в политику"
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
          },
          "REMOVE": {
-            "SUCCESS_MESSAGE": "Почтовый ящик удалён из политики",
-            "ERROR_MESSAGE": "Не удалось удалить почтовый ящик из политики"
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
          }
        }
      },
      "FORM": {
        "NAME": {
-          "LABEL": "Название политики:",
-          "PLACEHOLDER": "Введите название политики"
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
        },
        "DESCRIPTION": {
          "LABEL": "Описание:",
@@ -594,163 +594,163 @@
        "STATUS": {
          "LABEL": "Статус:",
          "PLACEHOLDER": "Выбрать статус",
-          "ACTIVE": "Политика активна",
-          "INACTIVE": "Политика неактивна"
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
        },
        "ASSIGNMENT_ORDER": {
-          "LABEL": "Порядок назначения",
+          "LABEL": "Assignment order",
          "ROUND_ROBIN": {
            "LABEL": "Round robin",
-            "DESCRIPTION": "Назначить разговоры равномерно между агентами."
+            "DESCRIPTION": "Assign conversations evenly among agents."
          },
          "BALANCED": {
-            "LABEL": "Сбалансированный",
-            "DESCRIPTION": "Назначить диалоги на основе доступной пропускной способности."
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
          }
        },
        "ASSIGNMENT_PRIORITY": {
-          "LABEL": "Приоритет назначения",
+          "LABEL": "Assignment priority",
          "EARLIEST_CREATED": {
-            "LABEL": "Раннее созданное",
-            "DESCRIPTION": "Созданный диалог назначается в первую очередь."
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
          },
          "LONGEST_WAITING": {
-            "LABEL": "Длительное ожидание",
-            "DESCRIPTION": "Сначала назначается диалог, ожидающий назначения дольше всех."
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
          }
        },
        "FAIR_DISTRIBUTION": {
-          "LABEL": "Политика справедливого распределения",
-          "DESCRIPTION": "Установите максимальное количество писем, которые могут быть назначены каждому агенту в пределах окна времени, чтобы избежать перезагрузки любого одного агента. Это требуемое поле по умолчанию используется для 100 диалогов в час.",
-          "INPUT_MAX": "Назначить макс.",
-          "DURATION": "Диалоги на каждого агента в каждом"
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
        },
        "INBOXES": {
-          "LABEL": "Добавленные ящики",
-          "DESCRIPTION": "Добавьте почтовые ящики, для которых будет применяться эта политика.",
-          "ADD_BUTTON": "Добавить почту",
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
          "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "Поиск и выбор почтовых ящиков для добавления",
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
            "ADD_BUTTON": "Добавить"
          },
-          "EMPTY_STATE": "Нет почтовых ящиков в этой политике, добавьте ящики для начала",
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
          "API": {
-            "SUCCESS_MESSAGE": "Почтовый ящик успешно добавлен в политику",
-            "ERROR_MESSAGE": "Не удалось добавить почтовый ящик в политику"
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
          }
        }
      },
      "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "Связанная политика успешно удалена",
-        "ERROR_MESSAGE": "Не удалось удалить связанную политику"
+        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete assignment policy"
      }
    },
    "AGENT_CAPACITY_POLICY": {
      "INDEX": {
        "HEADER": {
-          "TITLE": "Пропускная способность сотрудника",
-          "CREATE_POLICY": "Новая политика"
+          "TITLE": "Agent capacity",
+          "CREATE_POLICY": "New policy"
        },
        "CARD": {
-          "POPOVER": "Добавленные агенты",
+          "POPOVER": "Added agents",
          "EDIT": "Редактировать"
        },
-        "NO_RECORDS_FOUND": "Политики пропускной способности агентов не найдены"
+        "NO_RECORDS_FOUND": "No agent capacity policies found"
      },
      "CREATE": {
        "HEADER": {
-          "TITLE": "Создать политики нагрузки агента"
+          "TITLE": "Create agent capacity policy"
        },
-        "CREATE_BUTTON": "Создать политику",
+        "CREATE_BUTTON": "Create policy",
        "API": {
-          "SUCCESS_MESSAGE": "Политика нагрузки сотрудника успешно создана",
-          "ERROR_MESSAGE": "Не удалось создать политику нагрузки агента"
+          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "ERROR_MESSAGE": "Failed to create agent capacity policy"
        }
      },
      "EDIT": {
        "HEADER": {
-          "TITLE": "Изменить политики нагрузки агента"
+          "TITLE": "Edit agent capacity policy"
        },
-        "EDIT_BUTTON": "Изменить политику",
+        "EDIT_BUTTON": "Update policy",
        "CONFIRM_ADD_AGENT_DIALOG": {
-          "TITLE": "Добавить оператора",
-          "DESCRIPTION": "{agentName} уже связан с другой политикой. Вы уверены, что хотите связать его с этой политикой? Он будет удален из другой политики.",
-          "CONFIRM_BUTTON_LABEL": "Продолжить",
+          "TITLE": "Add agent",
+          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "Отменить"
        },
        "API": {
-          "SUCCESS_MESSAGE": "Политика нагрузки сотрудника успешно обновлена",
-          "ERROR_MESSAGE": "Не удалось обновить политику нагрузки агента"
+          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update agent capacity policy"
        },
        "AGENT_API": {
          "ADD": {
-            "SUCCESS_MESSAGE": "Оператор успешно добавлен в политику",
-            "ERROR_MESSAGE": "Не удалось добавить агента в политику"
+            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
          },
          "REMOVE": {
-            "SUCCESS_MESSAGE": "Агент успешно удален из политики",
-            "ERROR_MESSAGE": "Не удалось удалить агента из политики"
+            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove agent from policy"
          }
        }
      },
      "FORM": {
        "NAME": {
-          "LABEL": "Название политики:",
-          "PLACEHOLDER": "Введите название политики"
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
        },
        "DESCRIPTION": {
          "LABEL": "Описание:",
          "PLACEHOLDER": "Введите описание"
        },
        "INBOX_CAPACITY_LIMIT": {
-          "LABEL": "Ограничение лимитов ящика",
-          "ADD_BUTTON": "Добавить почтовый ящик",
+          "LABEL": "Inbox capacity limits",
+          "ADD_BUTTON": "Add inbox",
          "FIELD": {
-            "SELECT_INBOX": "Выбрать почтовый ящик",
-            "MAX_CONVERSATIONS": "Максимум диалогов",
-            "SET_LIMIT": "Установить лимит"
+            "SELECT_INBOX": "Select inbox",
+            "MAX_CONVERSATIONS": "Max conversations",
+            "SET_LIMIT": "Set limit"
          },
-          "EMPTY_STATE": "Не установлен лимит почтового ящика"
+          "EMPTY_STATE": "No inbox limit set"
        },
        "EXCLUSION_RULES": {
-          "LABEL": "Правила исключения",
-          "DESCRIPTION": "Диалоги, которые удовлетворяют следующим условиям, не будут учитываться в качестве агентских возможностей",
+          "LABEL": "Exclusion rules",
+          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
          "TAGS": {
-            "LABEL": "Исключить диалоги со специальными метками",
-            "ADD_TAG": "добавить тег",
+            "LABEL": "Exclude conversations tagged with specific labels",
+            "ADD_TAG": "add tag",
            "DROPDOWN": {
-              "SEARCH_PLACEHOLDER": "Поиск и выбор тегов для добавления"
+              "SEARCH_PLACEHOLDER": "Search and select tags to add"
            },
-            "EMPTY_STATE": "Нет добавленных тегов в этой политике."
+            "EMPTY_STATE": "No tags added to this policy."
          },
          "DURATION": {
-            "LABEL": "Исключить диалоги старше указанного срока",
-            "PLACEHOLDER": "Установить время"
+            "LABEL": "Exclude conversations older than a specified duration",
+            "PLACEHOLDER": "Set time"
          }
        },
        "USERS": {
-          "LABEL": "Назначенные агенты",
-          "DESCRIPTION": "Добавьте агентов, для которых будет применяться эта политика.",
-          "ADD_BUTTON": "Добавить агента",
+          "LABEL": "Assigned agents",
+          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "ADD_BUTTON": "Add agent",
          "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "Поиск и выбор агентов для добавления",
+            "SEARCH_PLACEHOLDER": "Search and select agents to add",
            "ADD_BUTTON": "Добавить"
          },
-          "EMPTY_STATE": "Агенты не добавлены",
+          "EMPTY_STATE": "No agents added",
          "API": {
-            "SUCCESS_MESSAGE": "Агент успешно добавлен в политику",
-            "ERROR_MESSAGE": "Не удалось добавить агента в политику"
+            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add agent to policy"
          }
        }
      },
      "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "Политика нагрузки сотрудника успешно удалена",
-        "ERROR_MESSAGE": "Не удалось удалить политику нагрузки агента"
+        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
      }
    },
    "DELETE_POLICY": {
-      "TITLE": "Удалить политику",
-      "DESCRIPTION": "Вы уверены, что хотите удалить эту политику? Это действие не может быть отменено.",
+      "TITLE": "Delete policy",
+      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
      "CONFIRM_BUTTON_LABEL": "Удалить",
      "CANCEL_BUTTON_LABEL": "Отменить"
    }
@@ -28,11 +28,11 @@
      "PLACEHOLDER": "Пароль",
      "ERROR": "Пароль слишком короткий.",
      "IS_INVALID_PASSWORD": "Пароль должен содержать хотя бы одну заглавную букву, одну строчную букву, 1 цифру и 1 специальный символ.",
-      "REQUIREMENTS_LENGTH": "Длина не менее 6 символов",
-      "REQUIREMENTS_UPPERCASE": "Минимум одна заглавная буква",
-      "REQUIREMENTS_LOWERCASE": "Минимум одна строчная буква",
-      "REQUIREMENTS_NUMBER": "Минимум одно число",
-      "REQUIREMENTS_SPECIAL": "Минимум один специальный символ"
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
    },
    "CONFIRM_PASSWORD": {
      "LABEL": "Подтвердите пароль",
@@ -40,7 +40,7 @@
      "ERROR": "Пароли не совпадают."
    },
    "API": {
-      "SUCCESS_MESSAGE": "Регистрация прошла успешно",
+      "SUCCESS_MESSAGE": "Registration Successful",
      "ERROR_MESSAGE": "Не удалось подключиться к Woot серверу. Пожалуйста, попробуйте еще раз."
    },
    "SUBMIT": "Создать новый аккаунт",
@@ -3,22 +3,22 @@
    "MODAL": {
      "TITLE": "Шаблоны Whatsapp",
      "SUBTITLE": "Выберите шаблон whatsapp, который вы хотите отправить",
-      "TEMPLATE_SELECTED_SUBTITLE": "Настройка шаблона: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
    },
    "PICKER": {
      "SEARCH_PLACEHOLDER": "Найти шаблоны",
      "NO_TEMPLATES_FOUND": "Не найдено шаблонов для",
-      "HEADER": "Заголовок",
-      "BODY": "Основной текст",
-      "FOOTER": "Нижний текст",
-      "BUTTONS": "Кнопки",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
      "CATEGORY": "Категория",
-      "MEDIA_CONTENT": "Медиа",
-      "MEDIA_CONTENT_FALLBACK": "медиа",
-      "NO_TEMPLATES_AVAILABLE": "Шаблоны WhatsApp недоступны. Нажмите кнопку \"Обновить\", чтобы синхронизировать шаблоны из WhatsApp.",
-      "REFRESH_BUTTON": "Обновить шаблоны",
-      "REFRESH_SUCCESS": "Обновление шаблонов запущено. Обновление может занять несколько минут.",
-      "REFRESH_ERROR": "Не удалось обновить шаблоны. Попробуйте ещё раз.",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
      "LABELS": {
        "LANGUAGE": "Язык",
        "TEMPLATE_BODY": "Тело шаблона",
@@ -33,15 +33,15 @@
      "GO_BACK_LABEL": "Вернуться",
      "SEND_MESSAGE_LABEL": "Отправить сообщение",
      "FORM_ERROR_MESSAGE": "Пожалуйста, заполните все переменные перед отправкой",
-      "MEDIA_HEADER_LABEL": "{type} Заголовок",
-      "OTP_CODE": "Введите 4-8 цифр OTP",
-      "EXPIRY_MINUTES": "Введите срок действия в минутах",
-      "BUTTON_PARAMETERS": "Параметры кнопки",
-      "BUTTON_LABEL": "Кнопка {index}",
-      "COUPON_CODE": "Введите код купона (не более 15 символов)",
-      "MEDIA_URL_LABEL": "Введите {type} URL",
-      "DOCUMENT_NAME_PLACEHOLDER": "Введите имя файла документа (например, Invoice_2025.pdf)",
-      "BUTTON_PARAMETER": "Введите параметр кнопки"
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "DOCUMENT_NAME_PLACEHOLDER": "Enter document filename (e.g., Invoice_2025.pdf)",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
  }
 }
--- a/Show More
+++ b/Show More