Merge branch 'develop' into fix/show-error-on-clipboard-errors

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

.github/workflows/lock.yml

@@ -25,13 +25,5 @@ jobs:
         with: 
           issue-inactive-days: '30'
           issue-lock-reason: 'resolved'
-          issue-comment: >
-            This issue has been automatically locked since there
-            has not been any recent activity after it was closed.
-            Please open a new issue for related bugs.
           pr-inactive-days: '30'
           pr-lock-reason: 'resolved'
-          pr-comment: >
-            This pull request has been automatically locked since there
-            has not been any recent activity after it was closed.
-            Please open a new issue for related bugs.

Gemfile

@@ -111,12 +111,12 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.18.2', require: false
+gem 'sentry-rails', '>= 5.19.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.18.2', require: false
+gem 'sentry-sidekiq', '>= 5.19.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.3.0'
+gem 'sidekiq', '>= 7.3.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 
@@ -228,7 +228,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails', '>= 6.1.3'
+  gem 'rspec-rails', '>= 6.1.4'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

Gemfile.lock

@@ -169,7 +169,7 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.3)
+    concurrent-ruby (1.3.4)
     connection_pool (2.4.1)
     crack (1.0.0)
       bigdecimal
@@ -230,7 +230,7 @@ GEM
       ruby2_keywords
     email_reply_trimmer (0.1.13)
     erubi (1.13.0)
-    et-orbi (1.2.7)
+    et-orbi (1.2.11)
       tzinfo
     execjs (2.8.1)
     facebook-messenger (2.0.1)
@@ -268,8 +268,8 @@ GEM
       rake
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
-    fugit (1.9.0)
-      et-orbi (~> 1, >= 1.2.7)
+    fugit (1.11.1)
+      et-orbi (~> 1, >= 1.2.11)
       raabro (~> 1.4)
     gapic-common (0.18.0)
       faraday (>= 1.9, < 3.a)
@@ -467,7 +467,7 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.7)
-    minitest (5.24.1)
+    minitest (5.25.1)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -480,7 +480,7 @@ GEM
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.12)
+    net-imap (0.4.14)
       date
       net-protocol
     net-pop (0.1.2)
@@ -634,7 +634,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.3.4)
+    rexml (3.3.6)
       strscan
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
@@ -644,7 +644,7 @@ GEM
     rspec-mocks (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
       rspec-support (~> 3.13.0)
-    rspec-rails (6.1.3)
+    rspec-rails (6.1.4)
       actionpack (>= 6.1)
       activesupport (>= 6.1)
       railties (>= 6.1)
@@ -710,19 +710,19 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.18.2)
+    sentry-rails (5.19.0)
       railties (>= 5.0)
-      sentry-ruby (~> 5.18.2)
-    sentry-ruby (5.18.2)
+      sentry-ruby (~> 5.19.0)
+    sentry-ruby (5.19.0)
       bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.18.2)
-      sentry-ruby (~> 5.18.2)
+    sentry-sidekiq (5.19.0)
+      sentry-ruby (~> 5.19.0)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.3.0)
+    sidekiq (7.3.1)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
       logger
@@ -796,7 +796,7 @@ GEM
     uniform_notifier (1.16.0)
     uri (0.13.0)
     uri_template (0.7.0)
-    valid_email2 (4.0.6)
+    valid_email2 (5.2.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
     version_gem (1.1.4)
@@ -930,7 +930,7 @@ DEPENDENCIES
   responders (>= 3.1.1)
   rest-client
   reverse_markdown
-  rspec-rails (>= 6.1.3)
+  rspec-rails (>= 6.1.4)
   rspec_junit_formatter
   rubocop
   rubocop-performance
@@ -939,11 +939,11 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.18.2)
+  sentry-rails (>= 5.19.0)
   sentry-ruby
-  sentry-sidekiq (>= 5.18.2)
+  sentry-sidekiq (>= 5.19.0)
   shoulda-matchers
-  sidekiq (>= 7.3.0)
+  sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)

app/builders/account_builder.rb

@@ -32,11 +32,13 @@ class AccountBuilder
   end
 
   def validate_email
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
     address = ValidEmail2::Address.new(@email)
-    if address.valid? # && !address.disposable?
+    if address.valid? && !address.disposable?
       true
     else
-      raise InvalidEmail.new(valid: address.valid?)
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
     end
   end
 
@@ -79,4 +81,21 @@ class AccountBuilder
     @user.confirm if @confirmed
     @user.save!
   end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    domains.split("\n").map(&:strip) if domains.present?
+
+    []
+  end
 end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -24,7 +24,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
 
   def update
     @agent.update!(agent_params.slice(:name).compact)
-    @agent.current_account_user.update!(agent_params.slice(:role, :availability, :auto_offline).compact)
+    @agent.current_account_user.update!(agent_params.slice(*account_user_attributes).compact)
   end
 
   def destroy
@@ -67,8 +67,16 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agent = agents.find(params[:id])
   end
 
+  def account_user_attributes
+    [:role, :availability, :auto_offline]
+  end
+
+  def allowed_agent_params
+    [:name, :email, :name, :role, :availability, :auto_offline]
+  end
+
   def agent_params
-    params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
+    params.require(:agent).permit(allowed_agent_params)
   end
 
   def new_agent_params
@@ -101,3 +109,5 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     DeleteObjectJob.perform_later(agent) if agent.reload.account_users.blank?
   end
 end
+
+Api::V1::Accounts::AgentsController.prepend_mod_with('Api::V1::Accounts::AgentsController')

app/controllers/api/v1/accounts/integrations/hooks_controller.rb

@@ -11,7 +11,17 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
   end
 
   def process_event
-    render json: { message: @hook.process_event(params[:event]) }
+    response = @hook.process_event(params[:event])
+
+    # for cases like an invalid event, or when conversation does not have enough messages
+    # for a label suggestion, the response is nil
+    if response.nil?
+      render json: { message: nil }
+    elsif response[:error]
+      render json: { error: response[:error] }, status: :unprocessable_entity
+    else
+      render json: { message: response[:message] }
+    end
   end
 
   def destroy

app/javascript/dashboard/App.vue

@@ -10,7 +10,6 @@ import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
 import PendingEmailVerificationBanner from './components/app/PendingEmailVerificationBanner.vue';
 import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer.vue';
-import rtlMixin from 'shared/mixins/rtlMixin';
 import { setColorTheme } from './helper/themeHelper';
 import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import {
@@ -32,9 +31,6 @@ export default {
     UpgradeBanner,
     PendingEmailVerificationBanner,
   },
-
-  mixins: [rtlMixin],
-
   data() {
     return {
       showAddAccountModal: false,
@@ -46,6 +42,7 @@ export default {
   computed: {
     ...mapGetters({
       getAccount: 'accounts/getAccount',
+      isRTL: 'accounts/isRTL',
       currentUser: 'getCurrentUser',
       authUIFlags: 'getAuthUIFlags',
       accountUIFlags: 'accounts/getUIFlags',
@@ -102,7 +99,6 @@ export default {
         this.getAccount(this.currentAccountId);
       const { pubsub_token: pubsubToken } = this.currentUser || {};
       this.setLocale(locale);
-      this.updateRTLDirectionView(locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(pubsubToken);
       this.reconnectService = new ReconnectService(this.$store, router);
@@ -124,8 +120,8 @@ export default {
     v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
     id="app"
     class="flex-grow-0 w-full h-full min-h-0 app-wrapper"
-    :class="{ 'app-rtl--wrapper': isRTLView }"
-    :dir="isRTLView ? 'rtl' : 'ltr'"
+    :class="{ 'app-rtl--wrapper': isRTL }"
+    :dir="isRTL ? 'rtl' : 'ltr'"
   >
     <UpdateBanner :latest-chatwoot-version="latestChatwootVersion" />
     <template v-if="currentAccountId">

app/javascript/dashboard/components/ChatList.vue

@@ -1,15 +1,15 @@
 <script>
+import { ref } from 'vue';
 import { mapGetters } from 'vuex';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import VirtualList from 'vue-virtual-scroll-list';
 
 import ChatListHeader from './ChatListHeader.vue';
 import ConversationAdvancedFilter from './widgets/conversation/ConversationAdvancedFilter.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
 import ConversationItem from './ConversationItem.vue';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import conversationMixin from '../mixins/conversations';
 import wootConstants from 'dashboard/constants/globals';
 import advancedFilterTypes from './widgets/conversation/advancedFilterItems';
 import filterQueryGenerator from '../helper/filterQueryGenerator.js';
@@ -41,7 +41,7 @@ export default {
     IntersectionObserver,
     VirtualList,
   },
-  mixins: [conversationMixin, keyboardEventListenerMixins, filterMixin],
+  mixins: [filterMixin],
   provide() {
     return {
       // Actions to be performed on virtual list item and context menu.
@@ -89,8 +89,63 @@ export default {
   setup() {
     const { uiSettings } = useUISettings();
 
+    const conversationListRef = ref(null);
+
+    const getKeyboardListenerParams = () => {
+      const allConversations = conversationListRef.value.querySelectorAll(
+        'div.conversations-list div.conversation'
+      );
+      const activeConversation = conversationListRef.value.querySelector(
+        'div.conversations-list div.conversation.active'
+      );
+      const activeConversationIndex = [...allConversations].indexOf(
+        activeConversation
+      );
+      const lastConversationIndex = allConversations.length - 1;
+      return {
+        allConversations,
+        activeConversation,
+        activeConversationIndex,
+        lastConversationIndex,
+      };
+    };
+    const handlePreviousConversation = () => {
+      const { allConversations, activeConversationIndex } =
+        getKeyboardListenerParams();
+      if (activeConversationIndex === -1) {
+        allConversations[0].click();
+      }
+      if (activeConversationIndex >= 1) {
+        allConversations[activeConversationIndex - 1].click();
+      }
+    };
+    const handleNextConversation = () => {
+      const {
+        allConversations,
+        activeConversationIndex,
+        lastConversationIndex,
+      } = getKeyboardListenerParams();
+      if (activeConversationIndex === -1) {
+        allConversations[lastConversationIndex].click();
+      } else if (activeConversationIndex < lastConversationIndex) {
+        allConversations[activeConversationIndex + 1].click();
+      }
+    };
+    const keyboardEvents = {
+      'Alt+KeyJ': {
+        action: () => handlePreviousConversation(),
+        allowOnFocusedInput: true,
+      },
+      'Alt+KeyK': {
+        action: () => handleNextConversation(),
+        allowOnFocusedInput: true,
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+
     return {
       uiSettings,
+      conversationListRef,
     };
   },
   data() {
@@ -113,7 +168,7 @@ export default {
       isContextMenuOpen: false,
       appliedFilter: [],
       infiniteLoaderOptions: {
-        root: this.$refs.conversationList,
+        root: this.$refs.conversationListRef,
         rootMargin: '100px 0px 100px 0px',
       },
 
@@ -490,58 +545,6 @@ export default {
         }))
       );
     },
-    getKeyboardListenerParams() {
-      const allConversations = this.$refs.conversationList.querySelectorAll(
-        'div.conversations-list div.conversation'
-      );
-      const activeConversation = this.$refs.conversationList.querySelector(
-        'div.conversations-list div.conversation.active'
-      );
-      const activeConversationIndex = [...allConversations].indexOf(
-        activeConversation
-      );
-      const lastConversationIndex = allConversations.length - 1;
-      return {
-        allConversations,
-        activeConversation,
-        activeConversationIndex,
-        lastConversationIndex,
-      };
-    },
-    handlePreviousConversation() {
-      const { allConversations, activeConversationIndex } =
-        this.getKeyboardListenerParams();
-      if (activeConversationIndex === -1) {
-        allConversations[0].click();
-      }
-      if (activeConversationIndex >= 1) {
-        allConversations[activeConversationIndex - 1].click();
-      }
-    },
-    handleNextConversation() {
-      const {
-        allConversations,
-        activeConversationIndex,
-        lastConversationIndex,
-      } = this.getKeyboardListenerParams();
-      if (activeConversationIndex === -1) {
-        allConversations[lastConversationIndex].click();
-      } else if (activeConversationIndex < lastConversationIndex) {
-        allConversations[activeConversationIndex + 1].click();
-      }
-    },
-    getKeyboardEvents() {
-      return {
-        'Alt+KeyJ': {
-          action: () => this.handlePreviousConversation(),
-          allowOnFocusedInput: true,
-        },
-        'Alt+KeyK': {
-          action: () => this.handleNextConversation(),
-          allowOnFocusedInput: true,
-        },
-      };
-    },
     resetAndFetchData() {
       this.appliedFilter = [];
       this.resetBulkActions();
@@ -902,7 +905,6 @@ export default {
       v-if="!hasAppliedFiltersOrActiveFolders"
       :items="assigneeTabItems"
       :active-tab="activeAssigneeTab"
-      class="tab--chat-type"
       @chatTabChange="updateAssigneeTab"
     />
 
@@ -927,7 +929,7 @@ export default {
       @assignTeam="onAssignTeamsForBulk"
     />
     <div
-      ref="conversationList"
+      ref="conversationListRef"
       class="flex-1 conversations-list"
       :class="{ 'overflow-hidden': isContextMenuOpen }"
     >
@@ -990,14 +992,4 @@ export default {
 .conversations-list {
   @apply overflow-hidden hover:overflow-y-auto;
 }
-
-.tab--chat-type {
-  @apply py-0 px-4;
-
-  ::v-deep {
-    .tabs {
-      @apply p-0;
-    }
-  }
-}
 </style>

app/javascript/dashboard/components/CustomAttribute.vue

@@ -5,7 +5,7 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
 import HelperTextPopup from 'dashboard/components/ui/HelperTextPopup.vue';
 import { isValidURL } from '../helper/URLHelper';
-import customAttributeMixin from '../mixins/customAttributeMixin';
+import { getRegexp } from 'shared/helpers/Validators';
 import { useVuelidate } from '@vuelidate/core';
 
 const DATE_FORMAT = 'yyyy-MM-dd';
@@ -15,7 +15,6 @@ export default {
     MultiselectDropdown,
     HelperTextPopup,
   },
-  mixins: [customAttributeMixin],
   props: {
     label: { type: String, required: true },
     description: { type: String, default: '' },
@@ -128,8 +127,7 @@ export default {
         required,
         regexValidation: value => {
           return !(
-            this.attributeRegex &&
-            !this.getRegexp(this.attributeRegex).test(value)
+            this.attributeRegex && !getRegexp(this.attributeRegex).test(value)
           );
         },
       },

app/javascript/dashboard/components/app/PaymentPendingBanner.vue

@@ -1,8 +1,8 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAdmin } from 'dashboard/composables/useAdmin';
+import { useAccount } from 'dashboard/composables/useAccount';
 import Banner from 'dashboard/components/ui/Banner.vue';
-import accountMixin from 'dashboard/mixins/account';
 
 const EMPTY_SUBSCRIPTION_INFO = {
   status: null,
@@ -11,10 +11,13 @@ const EMPTY_SUBSCRIPTION_INFO = {
 
 export default {
   components: { Banner },
-  mixins: [accountMixin],
   setup() {
     const { isAdmin } = useAdmin();
+
+    const { accountId } = useAccount();
+
     return {
+      accountId,
       isAdmin,
     };
   },

app/javascript/dashboard/components/app/PendingEmailVerificationBanner.vue

@@ -1,12 +1,10 @@
 <script>
 import Banner from 'dashboard/components/ui/Banner.vue';
 import { mapGetters } from 'vuex';
-import accountMixin from 'dashboard/mixins/account';
 import { useAlert } from 'dashboard/composables';
 
 export default {
   components: { Banner },
-  mixins: [accountMixin],
   computed: {
     ...mapGetters({
       currentUser: 'getCurrentUser',

app/javascript/dashboard/components/app/UpgradeBanner.vue

@@ -1,12 +1,17 @@
 <script>
 import Banner from 'dashboard/components/ui/Banner.vue';
 import { mapGetters } from 'vuex';
-import accountMixin from 'dashboard/mixins/account';
+import { useAccount } from 'dashboard/composables/useAccount';
 import { differenceInDays } from 'date-fns';
 
 export default {
   components: { Banner },
-  mixins: [accountMixin],
+  setup() {
+    const { accountId } = useAccount();
+    return {
+      accountId,
+    };
+  },
   data() {
     return { conversationMeta: {} };
   },

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -1,145 +1,139 @@
-<script>
-import { mapGetters } from 'vuex';
+<script setup>
+import { ref, computed } from 'vue';
 import { useAlert } from 'dashboard/composables';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useStore, useStoreGetters } from 'dashboard/composables/store';
+import { useEmitter } from 'dashboard/composables/emitter';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-
 import wootConstants from 'dashboard/constants/globals';
 import {
   CMD_REOPEN_CONVERSATION,
   CMD_RESOLVE_CONVERSATION,
-} from '../../routes/dashboard/commands/commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
-export default {
-  components: {
-    WootDropdownItem,
-    WootDropdownMenu,
+const store = useStore();
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const arrowDownButtonRef = ref(null);
+const isLoading = ref(false);
+
+const [showActionsDropdown, toggleDropdown] = useToggle();
+const closeDropdown = () => toggleDropdown(false);
+const openDropdown = () => toggleDropdown(true);
+
+const currentChat = computed(() => getters.getSelectedChat.value);
+
+const isOpen = computed(
+  () => currentChat.value.status === wootConstants.STATUS_TYPE.OPEN
+);
+const isPending = computed(
+  () => currentChat.value.status === wootConstants.STATUS_TYPE.PENDING
+);
+const isResolved = computed(
+  () => currentChat.value.status === wootConstants.STATUS_TYPE.RESOLVED
+);
+const isSnoozed = computed(
+  () => currentChat.value.status === wootConstants.STATUS_TYPE.SNOOZED
+);
+
+const buttonClass = computed(() => {
+  if (isPending.value) return 'primary';
+  if (isOpen.value) return 'success';
+  if (isResolved.value) return 'warning';
+  return '';
+});
+
+const showAdditionalActions = computed(
+  () => !isPending.value && !isSnoozed.value
+);
+
+const showOpenButton = computed(() => {
+  return isPending.value || isSnoozed.value;
+});
+
+const getConversationParams = () => {
+  const allConversations = document.querySelectorAll(
+    '.conversations-list .conversation'
+  );
+
+  const activeConversation = document.querySelector(
+    'div.conversations-list div.conversation.active'
+  );
+  const activeConversationIndex = [...allConversations].indexOf(
+    activeConversation
+  );
+  const lastConversationIndex = allConversations.length - 1;
+
+  return {
+    all: allConversations,
+    activeIndex: activeConversationIndex,
+    lastIndex: lastConversationIndex,
+  };
+};
+
+const openSnoozeModal = () => {
+  const ninja = document.querySelector('ninja-keys');
+  ninja.open({ parent: 'snooze_conversation' });
+};
+
+const toggleStatus = (status, snoozedUntil) => {
+  closeDropdown();
+  isLoading.value = true;
+  store
+    .dispatch('toggleStatus', {
+      conversationId: currentChat.value.id,
+      status,
+      snoozedUntil,
+    })
+    .then(() => {
+      useAlert(t('CONVERSATION.CHANGE_STATUS'));
+      isLoading.value = false;
+    });
+};
+
+const onCmdOpenConversation = () => {
+  toggleStatus(wootConstants.STATUS_TYPE.OPEN);
+};
+
+const onCmdResolveConversation = () => {
+  toggleStatus(wootConstants.STATUS_TYPE.RESOLVED);
+};
+
+const keyboardEvents = {
+  'Alt+KeyM': {
+    action: () => arrowDownButtonRef.value?.$el.click(),
+    allowOnFocusedInput: true,
   },
-  mixins: [keyboardEventListenerMixins],
-  data() {
-    return {
-      isLoading: false,
-      showActionsDropdown: false,
-      STATUS_TYPE: wootConstants.STATUS_TYPE,
-    };
-  },
-  computed: {
-    ...mapGetters({ currentChat: 'getSelectedChat' }),
-    isOpen() {
-      return this.currentChat.status === wootConstants.STATUS_TYPE.OPEN;
-    },
-    isPending() {
-      return this.currentChat.status === wootConstants.STATUS_TYPE.PENDING;
-    },
-    isResolved() {
-      return this.currentChat.status === wootConstants.STATUS_TYPE.RESOLVED;
-    },
-    isSnoozed() {
-      return this.currentChat.status === wootConstants.STATUS_TYPE.SNOOZED;
-    },
-    buttonClass() {
-      if (this.isPending) return 'primary';
-      if (this.isOpen) return 'success';
-      if (this.isResolved) return 'warning';
-      return '';
-    },
-    showAdditionalActions() {
-      return !this.isPending && !this.isSnoozed;
+  'Alt+KeyE': {
+    action: async () => {
+      await toggleStatus(wootConstants.STATUS_TYPE.RESOLVED);
     },
   },
-  mounted() {
-    this.$emitter.on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    this.$emitter.on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
-  },
-  destroyed() {
-    this.$emitter.off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    this.$emitter.off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
-  },
-  methods: {
-    getKeyboardEvents() {
-      return {
-        'Alt+KeyM': {
-          action: () => this.$refs.arrowDownButton?.$el.click(),
-          allowOnFocusedInput: true,
-        },
-        'Alt+KeyE': this.resolveOrToast,
-        '$mod+Alt+KeyE': async event => {
-          const { all, activeIndex, lastIndex } = this.getConversationParams();
-          await this.resolveOrToast();
+  '$mod+Alt+KeyE': {
+    action: async event => {
+      const { all, activeIndex, lastIndex } = getConversationParams();
+      await toggleStatus(wootConstants.STATUS_TYPE.RESOLVED);
 
-          if (activeIndex < lastIndex) {
-            all[activeIndex + 1].click();
-          } else if (all.length > 1) {
-            all[0].click();
-            document.querySelector('.conversations-list').scrollTop = 0;
-          }
-
-          event.preventDefault();
-        },
-      };
-    },
-    getConversationParams() {
-      const allConversations = document.querySelectorAll(
-        '.conversations-list .conversation'
-      );
-
-      const activeConversation = document.querySelector(
-        'div.conversations-list div.conversation.active'
-      );
-      const activeConversationIndex = [...allConversations].indexOf(
-        activeConversation
-      );
-      const lastConversationIndex = allConversations.length - 1;
-
-      return {
-        all: allConversations,
-        activeIndex: activeConversationIndex,
-        lastIndex: lastConversationIndex,
-      };
-    },
-    async resolveOrToast() {
-      try {
-        await this.toggleStatus(wootConstants.STATUS_TYPE.RESOLVED);
-      } catch (error) {
-        // error
+      if (activeIndex < lastIndex) {
+        all[activeIndex + 1].click();
+      } else if (all.length > 1) {
+        all[0].click();
+        document.querySelector('.conversations-list').scrollTop = 0;
       }
-    },
-    onCmdOpenConversation() {
-      this.toggleStatus(this.STATUS_TYPE.OPEN);
-    },
-    onCmdResolveConversation() {
-      this.toggleStatus(this.STATUS_TYPE.RESOLVED);
-    },
-    showOpenButton() {
-      return this.isResolved || this.isSnoozed;
-    },
-    closeDropdown() {
-      this.showActionsDropdown = false;
-    },
-    openDropdown() {
-      this.showActionsDropdown = true;
-    },
-    toggleStatus(status, snoozedUntil) {
-      this.closeDropdown();
-      this.isLoading = true;
-      this.$store
-        .dispatch('toggleStatus', {
-          conversationId: this.currentChat.id,
-          status,
-          snoozedUntil,
-        })
-        .then(() => {
-          useAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
-          this.isLoading = false;
-        });
-    },
-    openSnoozeModal() {
-      const ninja = document.querySelector('ninja-keys');
-      ninja.open({ parent: 'snooze_conversation' });
+      event.preventDefault();
     },
   },
 };
+
+useKeyboardEvents(keyboardEvents);
+
+useEmitter(CMD_REOPEN_CONVERSATION, onCmdOpenConversation);
+useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
 </script>
 
 <template>
@@ -165,7 +159,7 @@ export default {
         :is-loading="isLoading"
         @click="onCmdOpenConversation"
       >
-        {{ $t('CONVERSATION.HEADER.REOPEN_ACTION') }}
+        {{ t('CONVERSATION.HEADER.REOPEN_ACTION') }}
       </woot-button>
       <woot-button
         v-else-if="showOpenButton"
@@ -175,11 +169,11 @@ export default {
         :is-loading="isLoading"
         @click="onCmdOpenConversation"
       >
-        {{ $t('CONVERSATION.HEADER.OPEN_ACTION') }}
+        {{ t('CONVERSATION.HEADER.OPEN_ACTION') }}
       </woot-button>
       <woot-button
         v-if="showAdditionalActions"
-        ref="arrowDownButton"
+        ref="arrowDownButtonRef"
         :color-scheme="buttonClass"
         :disabled="isLoading"
         icon="chevron-down"
@@ -190,7 +184,7 @@ export default {
     <div
       v-if="showActionsDropdown"
       v-on-clickaway="closeDropdown"
-      class="dropdown-pane dropdown-pane--open"
+      class="dropdown-pane dropdown-pane--open left-auto top-[2.625rem] mt-0.5 right-0 max-w-[12.5rem] min-w-[9.75rem]"
     >
       <WootDropdownMenu class="mb-0">
         <WootDropdownItem v-if="!isPending">
@@ -201,7 +195,7 @@ export default {
             icon="snooze"
             @click="() => openSnoozeModal()"
           >
-            {{ $t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL') }}
+            {{ t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL') }}
           </woot-button>
         </WootDropdownItem>
         <WootDropdownItem v-if="!isPending">
@@ -210,9 +204,9 @@ export default {
             color-scheme="secondary"
             size="small"
             icon="book-clock"
-            @click="() => toggleStatus(STATUS_TYPE.PENDING)"
+            @click="() => toggleStatus(wootConstants.STATUS_TYPE.PENDING)"
           >
-            {{ $t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING') }}
+            {{ t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING') }}
           </woot-button>
         </WootDropdownItem>
       </WootDropdownMenu>
@@ -222,8 +216,6 @@ export default {
 
 <style lang="scss" scoped>
 .dropdown-pane {
-  @apply left-auto top-[2.625rem] mt-0.5 right-0 max-w-[12.5rem] min-w-[9.75rem];
-
   .dropdown-menu__item {
     @apply mb-0;
   }

app/javascript/dashboard/components/layout/Sidebar.vue

@@ -1,19 +1,22 @@
 <script>
 import { mapGetters } from 'vuex';
 import { getSidebarItems } from './config/default-sidebar';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useRoute, useRouter } from 'dashboard/composables/route';
 
 import PrimarySidebar from './sidebarComponents/Primary.vue';
 import SecondarySidebar from './sidebarComponents/Secondary.vue';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import router, { routesWithPermissions } from '../../routes';
-import { hasPermissions } from '../../helper/permissionsHelper';
+import { routesWithPermissions } from '../../routes';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from '../../helper/permissionsHelper';
 
 export default {
   components: {
     PrimarySidebar,
     SecondarySidebar,
   },
-  mixins: [keyboardEventListenerMixins],
   props: {
     showSecondarySidebar: {
       type: Boolean,
@@ -24,6 +27,50 @@ export default {
       default: '',
     },
   },
+  setup(props, { emit }) {
+    const route = useRoute();
+    const router = useRouter();
+
+    const toggleKeyShortcutModal = () => {
+      emit('openKeyShortcutModal');
+    };
+    const closeKeyShortcutModal = () => {
+      emit('closeKeyShortcutModal');
+    };
+    const isCurrentRouteSameAsNavigation = routeName => {
+      return route.name === routeName;
+    };
+    const navigateToRoute = routeName => {
+      if (!isCurrentRouteSameAsNavigation(routeName)) {
+        router.push({ name: routeName });
+      }
+    };
+    const keyboardEvents = {
+      '$mod+Slash': {
+        action: toggleKeyShortcutModal,
+      },
+      '$mod+Escape': {
+        action: closeKeyShortcutModal,
+      },
+      'Alt+KeyC': {
+        action: () => navigateToRoute('home'),
+      },
+      'Alt+KeyV': {
+        action: () => navigateToRoute('contacts_dashboard'),
+      },
+      'Alt+KeyR': {
+        action: () => navigateToRoute('account_overview_reports'),
+      },
+      'Alt+KeyS': {
+        action: () => navigateToRoute('agent_list'),
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+
+    return {
+      toggleKeyShortcutModal,
+    };
+  },
   data() {
     return {
       showOptionsMenu: false,
@@ -66,7 +113,10 @@ export default {
       return getSidebarItems(this.accountId);
     },
     primaryMenuItems() {
-      const userPermissions = this.currentUser.permissions;
+      const userPermissions = getUserPermissions(
+        this.currentUser,
+        this.accountId
+      );
       const menuItems = this.sideMenuConfig.primaryMenu;
       return menuItems.filter(menuItem => {
         const isAvailableForTheUser = hasPermissions(
@@ -131,38 +181,6 @@ export default {
         this.$store.dispatch('customViews/get', this.activeCustomView);
       }
     },
-    toggleKeyShortcutModal() {
-      this.$emit('openKeyShortcutModal');
-    },
-    closeKeyShortcutModal() {
-      this.$emit('closeKeyShortcutModal');
-    },
-    getKeyboardEvents() {
-      return {
-        '$mod+Slash': this.toggleKeyShortcutModal,
-        '$mod+Escape': this.closeKeyShortcutModal,
-        'Alt+KeyC': {
-          action: () => this.navigateToRoute('home'),
-        },
-        'Alt+KeyV': {
-          action: () => this.navigateToRoute('contacts_dashboard'),
-        },
-        'Alt+KeyR': {
-          action: () => this.navigateToRoute('account_overview_reports'),
-        },
-        'Alt+KeyS': {
-          action: () => this.navigateToRoute('agent_list'),
-        },
-      };
-    },
-    navigateToRoute(routeName) {
-      if (!this.isCurrentRouteSameAsNavigation(routeName)) {
-        router.push({ name: routeName });
-      }
-    },
-    isCurrentRouteSameAsNavigation(routeName) {
-      return this.$route.name === routeName;
-    },
     toggleSupportChatWindow() {
       window.$chatwoot.toggle();
     },

app/javascript/dashboard/components/layout/config/sidebarItems/settings.js

@@ -173,11 +173,10 @@ const settings = accountId => ({
       meta: {
         permissions: ['administrator'],
       },
-      toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
+      toState: frontendURL(`accounts/${accountId}/settings/audit-logs/list`),
       toStateName: 'auditlogs_list',
       isEnterpriseOnly: true,
       featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
-      beta: true,
     },
     {
       icon: 'document-list-clock',

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -4,7 +4,10 @@ import SecondaryNavItem from './SecondaryNavItem.vue';
 import AccountContext from './AccountContext.vue';
 import { mapGetters } from 'vuex';
 import { FEATURE_FLAGS } from '../../../featureFlags';
-import { hasPermissions } from '../../../helper/permissionsHelper';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from '../../../helper/permissionsHelper';
 import { routesWithPermissions } from '../../../routes';
 
 export default {
@@ -59,7 +62,10 @@ export default {
     accessibleMenuItems() {
       const menuItemsFilteredByPermissions = this.menuConfig.menuItems.filter(
         menuItem => {
-          const { permissions: userPermissions = [] } = this.currentUser;
+          const userPermissions = getUserPermissions(
+            this.currentUser,
+            this.accountId
+          );
           return hasPermissions(
             routesWithPermissions[menuItem.toStateName],
             userPermissions

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue

@@ -1,7 +1,7 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAdmin } from 'dashboard/composables/useAdmin';
-import configMixin from 'shared/mixins/configMixin';
+import { useConfig } from 'dashboard/composables/useConfig';
 import {
   getInboxClassByType,
   getInboxWarningIconClass,
@@ -16,7 +16,6 @@ import Policy from '../../policy.vue';
 
 export default {
   components: { SecondaryChildNavItem, Policy },
-  mixins: [configMixin],
   props: {
     menuItem: {
       type: Object,
@@ -25,8 +24,10 @@ export default {
   },
   setup() {
     const { isAdmin } = useAdmin();
+    const { isEnterprise } = useConfig();
     return {
       isAdmin,
+      isEnterprise,
     };
   },
   computed: {

app/javascript/dashboard/components/policy.vue

@@ -1,7 +1,11 @@
 <script setup>
 import { useStoreGetters } from 'dashboard/composables/store';
 import { computed } from 'vue';
-import { hasPermissions } from '../helper/permissionsHelper';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from '../helper/permissionsHelper';
+
 const props = defineProps({
   permissions: {
     type: Array,
@@ -10,12 +14,17 @@ const props = defineProps({
 });
 
 const getters = useStoreGetters();
-const user = getters.getCurrentUser.value;
-const hasPermission = computed(() =>
-  hasPermissions(props.permissions, user.permissions)
-);
+const user = computed(() => getters.getCurrentUser.value);
+const accountId = computed(() => getters.getCurrentAccountId.value);
+const userPermissions = computed(() => {
+  return getUserPermissions(user.value, accountId.value);
+});
+const hasPermission = computed(() => {
+  return hasPermissions(props.permissions, userPermissions.value);
+});
 </script>
 
+<!-- eslint-disable vue/no-root-v-if -->
 <template>
   <div v-if="hasPermission">
     <slot />

app/javascript/dashboard/components/ui/Dropdown/DropdownList.vue

@@ -101,6 +101,8 @@ const shouldShowEmptyState = computed(() => {
         :key="item.id"
         :is-active="isFilterActive(item.id)"
         :button-text="item.name"
+        :icon="item.icon"
+        :icon-color="item.iconColor"
         @click="$emit('click', item)"
       />
     </slot>

app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue

@@ -8,6 +8,14 @@ defineProps({
     type: Boolean,
     default: false,
   },
+  icon: {
+    type: String,
+    default: '',
+  },
+  iconColor: {
+    type: String,
+    default: '',
+  },
 });
 </script>
 
@@ -20,6 +28,12 @@ defineProps({
     @focus="$emit('focus')"
   >
     <div class="inline-flex items-center gap-3 overflow-hidden">
+      <fluent-icon
+        v-if="icon"
+        :icon="icon"
+        size="18"
+        :style="{ color: iconColor }"
+      />
       <span
         class="text-sm font-medium truncate text-slate-900 dark:text-slate-50"
       >

app/javascript/dashboard/components/widgets/AIAssistanceButton.vue

@@ -1,12 +1,13 @@
 <script>
+import { ref } from 'vue';
 import { mapGetters } from 'vuex';
 import { useAdmin } from 'dashboard/composables/useAdmin';
 import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useAI } from 'dashboard/composables/useAI';
 import AICTAModal from './AICTAModal.vue';
 import AIAssistanceModal from './AIAssistanceModal.vue';
-import aiMixin from 'dashboard/mixins/aiMixin';
-import { CMD_AI_ASSIST } from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
 import AIAssistanceCTAButton from './AIAssistanceCTAButton.vue';
 
 export default {
@@ -15,22 +16,46 @@ export default {
     AICTAModal,
     AIAssistanceCTAButton,
   },
-  mixins: [aiMixin, keyboardEventListenerMixins],
-  setup() {
+  setup(props, { emit }) {
     const { uiSettings, updateUISettings } = useUISettings();
+
+    const { isAIIntegrationEnabled, draftMessage, recordAnalytics } = useAI();
+
     const { isAdmin } = useAdmin();
 
+    const initialMessage = ref('');
+
+    const initializeMessage = draftMsg => {
+      initialMessage.value = draftMsg;
+    };
+    const keyboardEvents = {
+      '$mod+KeyZ': {
+        action: () => {
+          if (initialMessage.value) {
+            emit('replaceText', initialMessage.value);
+            initialMessage.value = '';
+          }
+        },
+        allowOnFocusedInput: true,
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+
     return {
       uiSettings,
       updateUISettings,
       isAdmin,
+      initialMessage,
+      initializeMessage,
+      recordAnalytics,
+      isAIIntegrationEnabled,
+      draftMessage,
     };
   },
   data: () => ({
     showAIAssistanceModal: false,
     showAICtaModal: false,
     aiOption: '',
-    initialMessage: '',
   }),
   computed: {
     ...mapGetters({
@@ -56,22 +81,10 @@ export default {
 
   mounted() {
     this.$emitter.on(CMD_AI_ASSIST, this.onAIAssist);
-    this.initialMessage = this.draftMessage;
+    this.initializeMessage(this.draftMessage);
   },
 
   methods: {
-    getKeyboardEvents() {
-      return {
-        '$mod+KeyZ': {
-          action: () => {
-            if (this.initialMessage) {
-              this.$emit('replaceText', this.initialMessage);
-              this.initialMessage = '';
-            }
-          },
-        },
-      };
-    },
     hideAIAssistanceModal() {
       this.recordAnalytics('DISMISS_AI_SUGGESTION', {
         aiOption: this.aiOption,
@@ -85,7 +98,7 @@ export default {
           is_open_ai_cta_modal_dismissed: true,
         });
       }
-      this.initialMessage = this.draftMessage;
+      this.initializeMessage(this.draftMessage);
       const ninja = document.querySelector('ninja-keys');
       ninja.open({ parent: 'ai_assist' });
     },
@@ -107,7 +120,7 @@ export default {
 </script>
 
 <template>
-  <div v-if="!isFetchingAppIntegrations">
+  <div>
     <div v-if="isAIIntegrationEnabled" class="relative">
       <AIAssistanceCTAButton
         v-if="shouldShowAIAssistCTAButton"

app/javascript/dashboard/components/widgets/AIAssistanceModal.vue

@@ -1,20 +1,23 @@
 <script>
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import { useAI } from 'dashboard/composables/useAI';
 import AILoader from './AILoader.vue';
-import aiMixin from 'dashboard/mixins/aiMixin';
 
 export default {
   components: {
     AILoader,
   },
-  mixins: [aiMixin, messageFormatterMixin],
   props: {
     aiOption: {
       type: String,
       required: true,
     },
   },
-
+  setup() {
+    const { formatMessage } = useMessageFormatter();
+    const { draftMessage, processEvent, recordAnalytics } = useAI();
+    return { draftMessage, processEvent, recordAnalytics, formatMessage };
+  },
   data() {
     return {
       generatedContent: '',

app/javascript/dashboard/components/widgets/AICTAModal.vue

@@ -3,16 +3,16 @@ import { useVuelidate } from '@vuelidate/core';
 import { required } from '@vuelidate/validators';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import aiMixin from 'dashboard/mixins/aiMixin';
+import { useAI } from 'dashboard/composables/useAI';
 import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 
 export default {
-  mixins: [aiMixin],
   setup() {
     const { updateUISettings } = useUISettings();
+    const { recordAnalytics } = useAI();
     const v$ = useVuelidate();
 
-    return { updateUISettings, v$ };
+    return { updateUISettings, v$, recordAnalytics };
   },
   data() {
     return {

app/javascript/dashboard/components/widgets/ChatTypeTabs.vue

@@ -1,49 +1,52 @@
-<script>
+<script setup>
+import { computed } from 'vue';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import wootConstants from 'dashboard/constants/globals';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 
-export default {
-  mixins: [keyboardEventListenerMixins],
-  props: {
-    items: {
-      type: Array,
-      default: () => [],
-    },
-    activeTab: {
-      type: String,
-      default: wootConstants.ASSIGNEE_TYPE.ME,
-    },
+const props = defineProps({
+  items: {
+    type: Array,
+    default: () => [],
   },
-  computed: {
-    activeTabIndex() {
-      return this.items.findIndex(item => item.key === this.activeTab);
-    },
+  activeTab: {
+    type: String,
+    default: wootConstants.ASSIGNEE_TYPE.ME,
   },
-  methods: {
-    getKeyboardEvents() {
-      return {
-        'Alt+KeyN': {
-          action: () => {
-            if (this.activeTab === wootConstants.ASSIGNEE_TYPE.ALL) {
-              this.onTabChange(0);
-            } else {
-              this.onTabChange(this.activeTabIndex + 1);
-            }
-          },
-        },
-      };
-    },
-    onTabChange(selectedTabIndex) {
-      if (this.items[selectedTabIndex].key !== this.activeTab) {
-        this.$emit('chatTabChange', this.items[selectedTabIndex].key);
+});
+
+const emit = defineEmits(['chatTabChange']);
+
+const activeTabIndex = computed(() => {
+  return props.items.findIndex(item => item.key === props.activeTab);
+});
+
+const onTabChange = selectedTabIndex => {
+  if (props.items[selectedTabIndex].key !== props.activeTab) {
+    emit('chatTabChange', props.items[selectedTabIndex].key);
+  }
+};
+
+const keyboardEvents = {
+  'Alt+KeyN': {
+    action: () => {
+      if (props.activeTab === wootConstants.ASSIGNEE_TYPE.ALL) {
+        onTabChange(0);
+      } else {
+        onTabChange(activeTabIndex.value + 1);
       }
     },
   },
 };
+
+useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <woot-tabs :index="activeTabIndex" @change="onTabChange">
+  <woot-tabs
+    :index="activeTabIndex"
+    class="w-full px-4 py-0 tab--chat-type"
+    @change="onTabChange"
+  >
     <woot-tabs-item
       v-for="item in items"
       :key="item.key"
@@ -52,3 +55,13 @@ export default {
     />
   </woot-tabs>
 </template>
+
+<style scoped lang="scss">
+.tab--chat-type {
+  ::v-deep {
+    .tabs {
+      @apply p-0;
+    }
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/LabelSelector.vue

@@ -1,83 +1,65 @@
-<script>
-import AddLabel from 'shared/components/ui/dropdown/AddLabel.vue';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import LabelDropdown from 'shared/components/ui/label/LabelDropdown.vue';
+<script setup>
+import { ref, computed } from 'vue';
 import { useAdmin } from 'dashboard/composables/useAdmin';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import AddLabel from 'shared/components/ui/dropdown/AddLabel.vue';
+import LabelDropdown from 'shared/components/ui/label/LabelDropdown.vue';
 
-export default {
-  components: {
-    AddLabel,
-    LabelDropdown,
+const props = defineProps({
+  allLabels: {
+    type: Array,
+    default: () => [],
   },
+  savedLabels: {
+    type: Array,
+    default: () => [],
+  },
+});
 
-  mixins: [keyboardEventListenerMixins],
+const emit = defineEmits(['add', 'remove']);
 
-  props: {
-    allLabels: {
-      type: Array,
-      default: () => [],
-    },
-    savedLabels: {
-      type: Array,
-      default: () => [],
+const { isAdmin } = useAdmin();
+
+const showSearchDropdownLabel = ref(false);
+
+const selectedLabels = computed(() => {
+  return props.savedLabels.map(label => label.title);
+});
+
+const addItem = label => {
+  emit('add', label);
+};
+
+const removeItem = label => {
+  emit('remove', label);
+};
+
+const toggleLabels = () => {
+  showSearchDropdownLabel.value = !showSearchDropdownLabel.value;
+};
+
+const closeDropdownLabel = () => {
+  showSearchDropdownLabel.value = false;
+};
+
+const keyboardEvents = {
+  KeyL: {
+    action: e => {
+      toggleLabels();
+      e.preventDefault();
     },
   },
-
-  setup() {
-    const { isAdmin } = useAdmin();
-    return {
-      isAdmin,
-    };
-  },
-
-  data() {
-    return {
-      showSearchDropdownLabel: false,
-    };
-  },
-
-  computed: {
-    selectedLabels() {
-      return this.savedLabels.map(label => label.title);
-    },
-  },
-
-  methods: {
-    addItem(label) {
-      this.$emit('add', label);
-    },
-
-    removeItem(label) {
-      this.$emit('remove', label);
-    },
-
-    toggleLabels() {
-      this.showSearchDropdownLabel = !this.showSearchDropdownLabel;
-    },
-
-    closeDropdownLabel() {
-      this.showSearchDropdownLabel = false;
-    },
-    getKeyboardEvents() {
-      return {
-        KeyL: {
-          action: e => {
-            this.toggleLabels();
-            e.preventDefault();
-          },
-        },
-        Escape: {
-          action: () => this.closeDropdownLabel(),
-          allowOnFocusedInput: true,
-        },
-      };
-    },
+  Escape: {
+    action: () => closeDropdownLabel(),
+    allowOnFocusedInput: true,
   },
 };
+
+useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <div v-on-clickaway="closeDropdownLabel" class="label-wrap">
+  <div v-on-clickaway="closeDropdownLabel" class="relative leading-6">
     <AddLabel @add="toggleLabels" />
     <woot-label
       v-for="label in savedLabels"
@@ -89,10 +71,10 @@ export default {
       variant="smooth"
       @click="removeItem"
     />
-    <div class="dropdown-wrap">
+    <div class="absolute w-full top-7">
       <div
         :class="{ 'dropdown-pane--open': showSearchDropdownLabel }"
-        class="dropdown-pane"
+        class="!box-border !w-full dropdown-pane"
       >
         <LabelDropdown
           v-if="showSearchDropdownLabel"
@@ -106,28 +88,3 @@ export default {
     </div>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.title-icon {
-  margin-right: var(--space-smaller);
-}
-
-.label-wrap {
-  position: relative;
-  line-height: var(--space-medium);
-
-  .dropdown-wrap {
-    display: flex;
-    position: absolute;
-    margin-right: var(--space-medium);
-    top: var(--space-medium);
-    width: 100%;
-    left: -1px;
-
-    .dropdown-pane {
-      width: 100%;
-      box-sizing: border-box;
-    }
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -1,8 +1,8 @@
 <script>
 import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import FileUpload from 'vue-upload-component';
 import * as ActiveStorage from 'activestorage';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import {
@@ -18,7 +18,7 @@ import { mapGetters } from 'vuex';
 export default {
   name: 'ReplyBottomPanel',
   components: { FileUpload, VideoCallButton, AIAssistanceButton },
-  mixins: [keyboardEventListenerMixins, inboxMixin],
+  mixins: [inboxMixin],
   props: {
     mode: {
       type: String,
@@ -116,6 +116,24 @@ export default {
     const { setSignatureFlagForInbox, fetchSignatureFlagFromUISettings } =
       useUISettings();
 
+    const keyboardEvents = {
+      'Alt+KeyA': {
+        action: () => {
+          // TODO: This is really hacky, we need to replace the file picker component with
+          // a custom one, where the logic and the component markup is isolated.
+          // Once we have the custom component, we can remove the hacky logic below.
+
+          const uploadTriggerButton = document.querySelector(
+            '#conversationAttachment'
+          );
+          uploadTriggerButton.click();
+        },
+        allowOnFocusedInput: true,
+      },
+    };
+
+    useKeyboardEvents(keyboardEvents);
+
     return {
       setSignatureFlagForInbox,
       fetchSignatureFlagFromUISettings,
@@ -125,6 +143,7 @@ export default {
     ...mapGetters({
       accountId: 'getCurrentAccountId',
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+      uiFlags: 'integrations/getUIFlags',
     }),
     isNote() {
       return this.mode === REPLY_EDITOR_MODES.NOTE;
@@ -207,21 +226,14 @@ export default {
       );
       return isFeatEnabled && this.portalSlug;
     },
+    isFetchingAppIntegrations() {
+      return this.uiFlags.isFetching;
+    },
   },
   mounted() {
     ActiveStorage.start();
   },
   methods: {
-    getKeyboardEvents() {
-      return {
-        'Alt+KeyA': {
-          action: () => {
-            this.$refs.upload.$children[1].$el.click();
-          },
-          allowOnFocusedInput: true,
-        },
-      };
-    },
     toggleMessageSignature() {
       this.setSignatureFlagForInbox(this.channelType, !this.sendWithSignature);
     },
@@ -249,7 +261,6 @@ export default {
         @click="toggleEmojiPicker"
       />
       <FileUpload
-        ref="upload"
         v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_ATTACH_ICON')"
         input-id="conversationAttachment"
         :size="4096 * 4096"
@@ -330,6 +341,7 @@ export default {
         :conversation-id="conversationId"
       />
       <AIAssistanceButton
+        v-if="!isFetchingAppIntegrations"
         :conversation-id="conversationId"
         :is-private-note="isOnPrivateNote"
         :message="message"
@@ -337,7 +349,7 @@ export default {
       />
       <transition name="modal-fade">
         <div
-          v-show="$refs.upload && $refs.upload.dropActive"
+          v-show="$refs.uploadRef && $refs.uploadRef.dropActive"
           class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
         >
           <fluent-icon icon="cloud-backup" size="40" />

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -1,18 +1,13 @@
 <script>
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { REPLY_EDITOR_MODES, CHAR_LENGTH_WARNING } from './constants';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 export default {
   name: 'ReplyTopPanel',
-  mixins: [keyboardEventListenerMixins],
   props: {
     mode: {
       type: String,
       default: REPLY_EDITOR_MODES.REPLY,
     },
-    setReplyMode: {
-      type: Function,
-      default: () => {},
-    },
     isMessageLengthReachingThreshold: {
       type: Boolean,
       default: () => false,
@@ -26,6 +21,33 @@ export default {
       default: false,
     },
   },
+  setup(props, { emit }) {
+    const setReplyMode = mode => {
+      emit('setReplyMode', mode);
+    };
+    const handleReplyClick = () => {
+      setReplyMode(REPLY_EDITOR_MODES.REPLY);
+    };
+    const handleNoteClick = () => {
+      setReplyMode(REPLY_EDITOR_MODES.NOTE);
+    };
+    const keyboardEvents = {
+      'Alt+KeyP': {
+        action: () => handleNoteClick(),
+        allowOnFocusedInput: true,
+      },
+      'Alt+KeyL': {
+        action: () => handleReplyClick(),
+        allowOnFocusedInput: true,
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+
+    return {
+      handleReplyClick,
+      handleNoteClick,
+    };
+  },
   computed: {
     replyButtonClass() {
       return {
@@ -46,26 +68,6 @@ export default {
         : `${this.charactersRemaining} ${CHAR_LENGTH_WARNING.UNDER_50}`;
     },
   },
-  methods: {
-    getKeyboardEvents() {
-      return {
-        'Alt+KeyP': {
-          action: () => this.handleNoteClick(),
-          allowOnFocusedInput: true,
-        },
-        'Alt+KeyL': {
-          action: () => this.handleReplyClick(),
-          allowOnFocusedInput: true,
-        },
-      };
-    },
-    handleReplyClick() {
-      this.setReplyMode(REPLY_EDITOR_MODES.REPLY);
-    },
-    handleNoteClick() {
-      this.setReplyMode(REPLY_EDITOR_MODES.NOTE);
-    },
-  },
 };
 </script>
 

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -1,8 +1,8 @@
 <script>
 import { mapGetters } from 'vuex';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
 import Thumbnail from '../Thumbnail.vue';
 import MessagePreview from './MessagePreview.vue';
-import conversationMixin from '../../../mixins/conversations';
 import router from '../../../routes';
 import { frontendURL, conversationUrl } from '../../../helper/URLHelper';
 import InboxName from '../InboxName.vue';
@@ -24,7 +24,7 @@ export default {
     PriorityMark,
     SLACardLabel,
   },
-  mixins: [inboxMixin, conversationMixin],
+  mixins: [inboxMixin],
   props: {
     activeLabel: {
       type: String,
@@ -118,7 +118,7 @@ export default {
     },
 
     lastMessageInChat() {
-      return this.lastMessage(this.chat);
+      return getLastMessage(this.chat);
     },
 
     inbox() {
@@ -316,7 +316,11 @@ export default {
           {{ unreadCount > 9 ? '9+' : unreadCount }}
         </span>
       </div>
-      <CardLabels :conversation-id="chat.id" class="mt-0.5 mx-2 mb-0">
+      <CardLabels
+        :conversation-id="chat.id"
+        :conversation-labels="chat.labels"
+        class="mt-0.5 mx-2 mb-0"
+      >
         <template v-if="hasSlaPolicyId" #before>
           <SLACardLabel :chat="chat" class="ltr:mr-1 rtl:ml-1" />
         </template>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -1,8 +1,7 @@
 <script>
 import { mapGetters } from 'vuex';
-import agentMixin from '../../../mixins/agentMixin.js';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import BackButton from '../BackButton.vue';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import InboxName from '../InboxName.vue';
 import MoreActions from './MoreActions.vue';
@@ -23,7 +22,7 @@ export default {
     SLACardLabel,
     Linear,
   },
-  mixins: [inboxMixin, agentMixin, keyboardEventListenerMixins],
+  mixins: [inboxMixin],
   props: {
     chat: {
       type: Object,
@@ -42,6 +41,14 @@ export default {
       default: false,
     },
   },
+  setup(props, { emit }) {
+    const keyboardEvents = {
+      'Alt+KeyO': {
+        action: () => emit('contactPanelToggle'),
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+  },
   computed: {
     ...mapGetters({
       currentChat: 'getSelectedChat',
@@ -117,16 +124,6 @@ export default {
       );
     },
   },
-
-  methods: {
-    getKeyboardEvents() {
-      return {
-        'Alt+KeyO': {
-          action: () => this.$emit('contactPanelToggle'),
-        },
-      };
-    },
-  },
 };
 </script>
 

app/javascript/dashboard/components/widgets/conversation/EmptyState/EmptyState.vue

@@ -1,7 +1,7 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAdmin } from 'dashboard/composables/useAdmin';
-import accountMixin from 'dashboard/mixins/account';
+import { useAccount } from 'dashboard/composables/useAccount';
 import OnboardingView from '../OnboardingView.vue';
 import EmptyStateMessage from './EmptyStateMessage.vue';
 
@@ -10,7 +10,6 @@ export default {
     OnboardingView,
     EmptyStateMessage,
   },
-  mixins: [accountMixin],
   props: {
     isOnExpandedLayout: {
       type: Boolean,
@@ -19,8 +18,12 @@ export default {
   },
   setup() {
     const { isAdmin } = useAdmin();
+
+    const { accountScopedUrl } = useAccount();
+
     return {
       isAdmin,
+      accountScopedUrl,
     };
   },
   computed: {
@@ -44,7 +47,7 @@ export default {
       return this.$t('CONVERSATION.404');
     },
     newInboxURL() {
-      return this.addAccountScoping('settings/inboxes/new');
+      return this.accountScopedUrl('settings/inboxes/new');
     },
     emptyClassName() {
       if (

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,5 +1,5 @@
 <script>
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import BubbleActions from './bubble/Actions.vue';
 import BubbleContact from './bubble/Contact.vue';
 import BubbleFile from './bubble/File.vue';
@@ -39,7 +39,6 @@ export default {
     InstagramStoryReply,
     Spinner,
   },
-  mixins: [messageFormatterMixin],
   props: {
     data: {
       type: Object,
@@ -74,6 +73,12 @@ export default {
       default: () => ({}),
     },
   },
+  setup() {
+    const { formatMessage } = useMessageFormatter();
+    return {
+      formatMessage,
+    };
+  },
   data() {
     return {
       showContextMenu: false,

app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue

@@ -1,11 +1,10 @@
 <script>
 import { MESSAGE_TYPE } from 'widget/helpers/constants';
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import { ATTACHMENT_ICONS } from 'shared/constants/messages';
 
 export default {
   name: 'MessagePreview',
-  mixins: [messageFormatterMixin],
   props: {
     message: {
       type: Object,
@@ -20,6 +19,12 @@ export default {
       default: '',
     },
   },
+  setup() {
+    const { getPlainText } = useMessageFormatter();
+    return {
+      getPlainText,
+    };
+  },
   computed: {
     messageByAgent() {
       const { message_type: messageType } = this.message;

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -1,4 +1,10 @@
 <script>
+import { ref } from 'vue';
+// composable
+import { useConfig } from 'dashboard/composables/useConfig';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useAI } from 'dashboard/composables/useAI';
+
 // components
 import ReplyBox from './ReplyBox.vue';
 import Message from './Message.vue';
@@ -9,18 +15,17 @@ import Banner from 'dashboard/components/ui/Banner.vue';
 import { mapGetters } from 'vuex';
 
 // mixins
-import conversationMixin, {
-  filterDuplicateSourceMessages,
-} from '../../../mixins/conversations';
 import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
-import configMixin from 'shared/mixins/configMixin';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import aiMixin from 'dashboard/mixins/aiMixin';
 
 // utils
 import { getTypingUsersText } from '../../../helper/commons';
 import { calculateScrollTop } from './helpers/scrollTopCalculationHelper';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import {
+  filterDuplicateSourceMessages,
+  getReadMessages,
+  getUnreadMessages,
+} from 'dashboard/helper/conversationHelper';
 
 // constants
 import { BUS_EVENTS } from 'shared/constants/busEvents';
@@ -35,13 +40,7 @@ export default {
     Banner,
     ConversationLabelSuggestion,
   },
-  mixins: [
-    conversationMixin,
-    inboxMixin,
-    keyboardEventListenerMixins,
-    configMixin,
-    aiMixin,
-  ],
+  mixins: [inboxMixin],
   props: {
     isContactPanelOpen: {
       type: Boolean,
@@ -52,7 +51,44 @@ export default {
       default: false,
     },
   },
+  setup() {
+    const isPopOutReplyBox = ref(false);
+    const { isEnterprise } = useConfig();
 
+    const closePopOutReplyBox = () => {
+      isPopOutReplyBox.value = false;
+    };
+
+    const showPopOutReplyBox = () => {
+      isPopOutReplyBox.value = !isPopOutReplyBox.value;
+    };
+
+    const keyboardEvents = {
+      Escape: {
+        action: closePopOutReplyBox,
+      },
+    };
+
+    useKeyboardEvents(keyboardEvents);
+
+    const {
+      isAIIntegrationEnabled,
+      isLabelSuggestionFeatureEnabled,
+      fetchIntegrationsIfRequired,
+      fetchLabelSuggestions,
+    } = useAI();
+
+    return {
+      isEnterprise,
+      isPopOutReplyBox,
+      closePopOutReplyBox,
+      showPopOutReplyBox,
+      isAIIntegrationEnabled,
+      isLabelSuggestionFeatureEnabled,
+      fetchIntegrationsIfRequired,
+      fetchLabelSuggestions,
+    };
+  },
   data() {
     return {
       isLoadingPrevious: true,
@@ -60,7 +96,6 @@ export default {
       conversationPanel: null,
       hasUserScrolled: false,
       isProgrammaticScroll: false,
-      isPopoutReplyBox: false,
       messageSentSinceOpened: false,
       labelSuggestions: [],
     };
@@ -116,14 +151,14 @@ export default {
       }
       return messages;
     },
-    getReadMessages() {
-      return this.readMessages(
+    readMessages() {
+      return getReadMessages(
         this.getMessages,
         this.currentChat.agent_last_seen_at
       );
     },
-    getUnReadMessages() {
-      return this.unReadMessages(
+    unReadMessages() {
+      return getUnreadMessages(
         this.getMessages,
         this.currentChat.agent_last_seen_at
       );
@@ -303,19 +338,6 @@ export default {
       });
       this.makeMessagesRead();
     },
-    showPopoutReplyBox() {
-      this.isPopoutReplyBox = !this.isPopoutReplyBox;
-    },
-    closePopoutReplyBox() {
-      this.isPopoutReplyBox = false;
-    },
-    getKeyboardEvents() {
-      return {
-        Escape: {
-          action: () => this.closePopoutReplyBox(),
-        },
-      };
-    },
     addScrollListener() {
       this.conversationPanel = this.$el.querySelector('.conversation-panel');
       this.setScrollParams();
@@ -459,7 +481,7 @@ export default {
         </li>
       </transition>
       <Message
-        v-for="message in getReadMessages"
+        v-for="message in readMessages"
         :key="message.id"
         class="message--read ph-no-capture"
         data-clarity-mask="True"
@@ -484,7 +506,7 @@ export default {
         </span>
       </li>
       <Message
-        v-for="message in getUnReadMessages"
+        v-for="message in unReadMessages"
         :key="message.id"
         class="message--unread ph-no-capture"
         data-clarity-mask="True"
@@ -506,7 +528,7 @@ export default {
     </ul>
     <div
       class="conversation-footer"
-      :class="{ 'modal-mask': isPopoutReplyBox }"
+      :class="{ 'modal-mask': isPopOutReplyBox }"
     >
       <div
         v-if="isAnyoneTyping"
@@ -525,8 +547,8 @@ export default {
       </div>
       <ReplyBox
         :conversation-id="currentChat.id"
-        :popout-reply-box.sync="isPopoutReplyBox"
-        @click="showPopoutReplyBox"
+        :popout-reply-box.sync="isPopOutReplyBox"
+        @click="showPopOutReplyBox"
       />
     </div>
   </div>

app/javascript/dashboard/components/widgets/conversation/MoreActions.vue

@@ -7,7 +7,7 @@ import {
   CMD_MUTE_CONVERSATION,
   CMD_SEND_TRANSCRIPT,
   CMD_UNMUTE_CONVERSATION,
-} from '../../../routes/dashboard/commands/commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 export default {
   components: {

app/javascript/dashboard/components/widgets/conversation/OnboardingFeatureCard.vue

@@ -0,0 +1,54 @@
+<script setup>
+defineProps({
+  imageSrc: {
+    type: String,
+    default: '',
+  },
+  imageAlt: {
+    type: String,
+    default: '',
+  },
+  title: {
+    type: String,
+    default: '',
+  },
+  description: {
+    type: String,
+    default: '',
+  },
+  to: {
+    type: String,
+    default: '',
+  },
+  linkText: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<template>
+  <div
+    class="h-full w-full bg-white dark:bg-slate-900 border border-slate-100 dark:border-white/10 rounded-lg p-4 flex flex-col"
+  >
+    <img :src="imageSrc" :alt="imageAlt" class="h-36 w-auto mx-auto" />
+    <div class="mt-auto">
+      <p
+        class="text-base text-slate-800 dark:text-slate-100 font-interDisplay font-semibold tracking-[0.3px]"
+      >
+        {{ title }}
+      </p>
+      <p class="text-slate-600 dark:text-slate-400 text-sm">
+        {{ description }}
+      </p>
+      <router-link
+        v-if="to"
+        :to="{ name: to }"
+        class="no-underline text-woot-500 text-sm font-medium"
+      >
+        <span>{{ linkText }}</span>
+        <span>{{ `→` }}</span>
+      </router-link>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/OnboardingView.vue

@@ -1,159 +1,80 @@
-<script>
-import { mapGetters } from 'vuex';
-import accountMixin from '../../../mixins/account';
+<script setup>
+import OnboardingFeatureCard from './OnboardingFeatureCard.vue';
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useStoreGetters } from 'dashboard/composables/store';
 
-export default {
-  mixins: [accountMixin],
-  computed: {
-    ...mapGetters({ globalConfig: 'globalConfig/get' }),
-    newInboxURL() {
-      return this.addAccountScoping('settings/inboxes/new');
-    },
-    newAgentURL() {
-      return this.addAccountScoping('settings/agents/list');
-    },
-    newLabelsURL() {
-      return this.addAccountScoping('settings/labels/list');
-    },
-  },
-};
+const getters = useStoreGetters();
+const { t } = useI18n();
+const globalConfig = computed(() => getters['globalConfig/get'].value);
+const currentUser = computed(() => getters.getCurrentUser.value);
+
+const greetingMessage = computed(() => {
+  const hours = new Date().getHours();
+  let translationKey;
+  if (hours < 12) {
+    translationKey = 'ONBOARDING.GREETING_MORNING';
+  } else if (hours < 18) {
+    translationKey = 'ONBOARDING.GREETING_AFTERNOON';
+  } else {
+    translationKey = 'ONBOARDING.GREETING_EVENING';
+  }
+  return t(translationKey, {
+    name: currentUser.value.name,
+    installationName: globalConfig.value.installationName,
+  });
+});
 </script>
 
 <template>
-  <div class="onboarding-wrap">
-    <div class="onboarding">
-      <div class="scroll-wrap">
-        <div class="features-item">
-          <h1 class="text-2xl text-slate-900 dark:text-slate-50">
-            <span>{{
-              $t('ONBOARDING.TITLE', {
-                installationName: globalConfig.installationName,
-              })
-            }}</span>
-          </h1>
-          <p class="intro-body">
-            {{
-              $t('ONBOARDING.DESCRIPTION', {
-                installationName: globalConfig.installationName,
-              })
-            }}
-          </p>
-          <p v-if="globalConfig.installationName === 'Chatwoot'">
-            <a
-              href="https://www.chatwoot.com/changelog"
-              target="_blank"
-              rel="noopener nofollow noreferrer"
-              class="onboarding--link"
-            >
-              {{ $t('ONBOARDING.READ_LATEST_UPDATES') }}
-            </a>
-            <span>🎉</span>
-          </p>
-        </div>
-        <div class="features-item">
-          <h2 class="text-lg text-black-900 dark:text-slate-200">
-            <span class="emoji">💬</span>
-            <span class="conversation--title">{{
-              $t('ONBOARDING.ALL_CONVERSATION.TITLE')
-            }}</span>
-          </h2>
-          <p class="intro-body">
-            {{ $t('ONBOARDING.ALL_CONVERSATION.DESCRIPTION') }}
-          </p>
-        </div>
-        <div class="features-item">
-          <h2 class="text-lg text-black-900 dark:text-slate-200">
-            <span class="emoji">👥</span>
-            {{ $t('ONBOARDING.TEAM_MEMBERS.TITLE') }}
-          </h2>
-          <p class="intro-body">
-            {{ $t('ONBOARDING.TEAM_MEMBERS.DESCRIPTION') }}
-          </p>
-          <router-link :to="newAgentURL" class="onboarding--link">
-            {{ $t('ONBOARDING.TEAM_MEMBERS.NEW_LINK') }}
-          </router-link>
-        </div>
-        <div class="features-item">
-          <h2 class="text-lg text-black-900 dark:text-slate-200">
-            <span class="emoji">📥</span>{{ $t('ONBOARDING.INBOXES.TITLE') }}
-          </h2>
-          <p class="intro-body">
-            {{ $t('ONBOARDING.INBOXES.DESCRIPTION') }}
-          </p>
-          <router-link :to="newInboxURL" class="onboarding--link">
-            {{ $t('ONBOARDING.INBOXES.NEW_LINK') }}
-          </router-link>
-        </div>
-        <div class="features-item">
-          <h2 class="text-lg text-black-900 dark:text-slate-200">
-            <span class="emoji">🔖</span>{{ $t('ONBOARDING.LABELS.TITLE') }}
-          </h2>
-          <p class="intro-body">
-            {{ $t('ONBOARDING.LABELS.DESCRIPTION') }}
-          </p>
-          <router-link :to="newLabelsURL" class="onboarding--link">
-            {{ $t('ONBOARDING.LABELS.NEW_LINK') }}
-          </router-link>
-        </div>
-      </div>
+  <div
+    class="min-h-screen max-w-4xl mx-auto grid grid-cols-1 xl:grid-cols-2 grid-rows-[auto_1fr_1fr] gap-4 p-8 w-full font-inter overflow-auto"
+  >
+    <div class="col-span-full self-start">
+      <p
+        class="text-xl font-semibold text-slate-900 dark:text-white font-interDisplay tracking-[0.3px]"
+      >
+        {{ greetingMessage }}
+      </p>
+      <p class="text-slate-600 dark:text-slate-400 max-w-2xl text-base">
+        {{
+          $t('ONBOARDING.DESCRIPTION', {
+            installationName: globalConfig.installationName,
+          })
+        }}
+      </p>
     </div>
+    <OnboardingFeatureCard
+      image-src="/dashboard/images/onboarding/omnichannel-inbox.png"
+      image-alt="Omnichannel"
+      to="settings_inbox_new"
+      :title="$t('ONBOARDING.ALL_CONVERSATION.TITLE')"
+      :description="$t('ONBOARDING.ALL_CONVERSATION.DESCRIPTION')"
+      :link-text="$t('ONBOARDING.ALL_CONVERSATION.NEW_LINK')"
+    />
+    <OnboardingFeatureCard
+      image-src="/dashboard/images/onboarding/teams.png"
+      image-alt="Teams"
+      to="settings_teams_new"
+      :title="$t('ONBOARDING.TEAM_MEMBERS.TITLE')"
+      :description="$t('ONBOARDING.TEAM_MEMBERS.DESCRIPTION')"
+      :link-text="$t('ONBOARDING.TEAM_MEMBERS.NEW_LINK')"
+    />
+    <OnboardingFeatureCard
+      image-src="/dashboard/images/onboarding/canned-responses.png"
+      image-alt="Canned responses"
+      to="canned_list"
+      :title="$t('ONBOARDING.CANNED_RESPONSES.TITLE')"
+      :description="$t('ONBOARDING.CANNED_RESPONSES.DESCRIPTION')"
+      :link-text="$t('ONBOARDING.CANNED_RESPONSES.NEW_LINK')"
+    />
+    <OnboardingFeatureCard
+      image-src="/dashboard/images/onboarding/labels.png"
+      image-alt="Labels"
+      to="labels_list"
+      :title="$t('ONBOARDING.LABELS.TITLE')"
+      :description="$t('ONBOARDING.LABELS.DESCRIPTION')"
+      :link-text="$t('ONBOARDING.LABELS.NEW_LINK')"
+    />
   </div>
 </template>
-
-<style lang="scss" scoped>
-.onboarding-wrap {
-  display: flex;
-  font-size: var(--font-size-small);
-  justify-content: center;
-  overflow: auto;
-  text-align: left;
-}
-.onboarding {
-  height: 100vh;
-  overflow: auto;
-}
-
-.scroll-wrap {
-  padding: var(--space-larger) 8.5rem;
-  min-height: 100vh;
-  display: flex;
-  flex-direction: column;
-  justify-content: center;
-}
-
-.features-item {
-  margin-bottom: var(--space-large);
-}
-
-.conversation--title {
-  margin-left: var(--space-minus-smaller);
-}
-
-.page-title {
-  font-size: var(--font-size-big);
-  font-weight: var(--font-weight-bold);
-  margin-bottom: var(--space-one);
-}
-
-.block-title {
-  font-weight: var(--font-weight-bold);
-  margin-bottom: var(--space-smaller);
-  margin-left: var(--space-minus-large);
-}
-
-.intro-body {
-  margin-bottom: var(--space-small);
-  line-height: 1.5;
-}
-
-.onboarding--link {
-  color: var(--w-500);
-  font-weight: var(--font-weight-medium);
-  text-decoration: underline;
-}
-
-.emoji {
-  width: var(--space-large);
-  display: inline-block;
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -17,7 +17,6 @@ import Banner from 'dashboard/components/ui/Banner.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 import WootAudioRecorder from 'dashboard/components/widgets/WootWriter/AudioRecorder.vue';
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import { AUDIO_FORMATS } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import {
@@ -31,7 +30,6 @@ import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
 import { trimContent, debounce } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
-import rtlMixin from 'shared/mixins/rtlMixin';
 import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
 import {
   appendSignature,
@@ -62,13 +60,7 @@ export default {
     MessageSignatureMissingAlert,
     ArticleSearchPopover,
   },
-  mixins: [
-    inboxMixin,
-    messageFormatterMixin,
-    rtlMixin,
-    fileUploadMixin,
-    keyboardEventListenerMixins,
-  ],
+  mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
   props: {
     popoutReplyBox: {
       type: Boolean,
@@ -121,6 +113,7 @@ export default {
   },
   computed: {
     ...mapGetters({
+      isRTL: 'accounts/isRTL',
       currentChat: 'getSelectedChat',
       messageSignature: 'getMessageSignature',
       currentUser: 'getCurrentUser',
@@ -307,7 +300,7 @@ export default {
       if (this.isOnExpandedLayout || this.popoutReplyBox) {
         return 'emoji-dialog--expanded';
       }
-      if (this.isRTLView) {
+      if (this.isRTL) {
         return 'emoji-dialog--rtl';
       }
       return '';
@@ -1091,10 +1084,10 @@ export default {
     />
     <ReplyTopPanel
       :mode="replyType"
-      :set-reply-mode="setReplyMode"
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
       :popout-reply-box="popoutReplyBox"
+      @setReplyMode="setReplyMode"
       @click="$emit('click')"
     />
     <ArticleSearchPopover

app/javascript/dashboard/components/widgets/conversation/TagAgents.vue

@@ -1,124 +1,118 @@
-<script>
-import { mapGetters } from 'vuex';
-import mentionSelectionKeyboardMixin from '../mentions/mentionSelectionKeyboardMixin';
-export default {
-  mixins: [mentionSelectionKeyboardMixin],
-  props: {
-    searchKey: {
-      type: String,
-      default: '',
-    },
-  },
-  data() {
-    return { selectedIndex: 0 };
-  },
-  computed: {
-    ...mapGetters({ agents: 'agents/getVerifiedAgents' }),
-    items() {
-      if (!this.searchKey) {
-        return this.agents;
-      }
+<script setup>
+import { ref, computed, watch, nextTick } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
 
-      return this.agents.filter(agent =>
-        agent.name
-          .toLocaleLowerCase()
-          .includes(this.searchKey.toLocaleLowerCase())
-      );
-    },
-  },
-  watch: {
-    items(newListOfAgents) {
-      if (newListOfAgents.length < this.selectedIndex + 1) {
-        this.selectedIndex = 0;
-      }
-    },
+const props = defineProps({
+  searchKey: {
+    type: String,
+    default: '',
   },
+});
 
-  methods: {
-    adjustScroll() {
-      this.$nextTick(() => {
-        this.$el.scrollTop = 50 * this.selectedIndex;
-      });
-    },
-    onHover(index) {
-      this.selectedIndex = index;
-    },
-    onAgentSelect(index) {
-      this.selectedIndex = index;
-      this.onSelect();
-    },
-    onSelect() {
-      this.$emit('click', this.items[this.selectedIndex]);
-    },
-  },
+const emit = defineEmits(['click']);
+
+const getters = useStoreGetters();
+const agents = computed(() => getters['agents/getVerifiedAgents'].value);
+
+const tagAgentsRef = ref(null);
+const selectedIndex = ref(0);
+
+const items = computed(() => {
+  if (!props.searchKey) {
+    return agents.value;
+  }
+  return agents.value.filter(agent =>
+    agent.name.toLowerCase().includes(props.searchKey.toLowerCase())
+  );
+});
+
+const adjustScroll = () => {
+  nextTick(() => {
+    if (tagAgentsRef.value) {
+      tagAgentsRef.value.scrollTop = 50 * selectedIndex.value;
+    }
+  });
+};
+
+const onSelect = () => {
+  emit('click', items.value[selectedIndex.value]);
+};
+
+useKeyboardNavigableList({
+  items,
+  onSelect,
+  adjustScroll,
+  selectedIndex,
+});
+
+watch(items, newListOfAgents => {
+  if (newListOfAgents.length < selectedIndex.value + 1) {
+    selectedIndex.value = 0;
+  }
+});
+
+const onHover = index => {
+  selectedIndex.value = index;
+};
+
+const onAgentSelect = index => {
+  selectedIndex.value = index;
+  onSelect();
 };
 </script>
 
 <template>
-  <ul
-    v-if="items.length"
-    class="vertical dropdown menu mention--box"
-    :class="{ 'with-bottom-border': items.length <= 4 }"
-  >
-    <li
-      v-for="(agent, index) in items"
-      :id="`mention-item-${index}`"
-      :key="agent.id"
-      :class="{ active: index === selectedIndex }"
-      class="last:mb-2 items-center rounded-md flex p-2"
-      @click="onAgentSelect(index)"
-      @mouseover="onHover(index)"
+  <div>
+    <ul
+      v-if="items.length"
+      ref="tagAgentsRef"
+      class="vertical dropdown menu mention--box bg-white text-sm dark:bg-slate-700 rounded-md overflow-auto absolute w-full z-20 pt-2 px-2 pb-0 shadow-md left-0 leading-[1.2] bottom-full max-h-[12.5rem] border-t border-solid border-slate-75 dark:border-slate-800"
+      :class="{
+        'border-b-[0.5rem] border-solid border-white dark:!border-slate-700':
+          items.length <= 4,
+      }"
     >
-      <div class="mr-2">
-        <woot-thumbnail
-          :src="agent.thumbnail"
-          :username="agent.name"
-          size="32px"
-        />
-      </div>
-      <div
-        class="flex-1 max-w-full overflow-hidden whitespace-nowrap text-ellipsis"
+      <li
+        v-for="(agent, index) in items"
+        :id="`mention-item-${index}`"
+        :key="agent.id"
+        :class="{
+          'bg-slate-50 dark:bg-slate-800': index === selectedIndex,
+          'last:mb-0': items.length <= 4,
+        }"
+        class="flex items-center p-2 rounded-md last:mb-2"
+        @click="onAgentSelect(index)"
+        @mouseover="onHover(index)"
       >
-        <h5
-          class="mention--user-name mb-0 text-sm text-slate-900 dark:text-slate-100 overflow-hidden whitespace-nowrap text-ellipsis"
-        >
-          {{ agent.name }}
-        </h5>
-        <div
-          class="mention--email overflow-hidden whitespace-nowrap text-ellipsis text-slate-700 dark:text-slate-300 text-xs"
-        >
-          {{ agent.email }}
+        <div class="mr-2">
+          <woot-thumbnail
+            :src="agent.thumbnail"
+            :username="agent.name"
+            size="32px"
+          />
         </div>
-      </div>
-    </li>
-  </ul>
+        <div
+          class="flex-1 max-w-full overflow-hidden whitespace-nowrap text-ellipsis"
+        >
+          <h5
+            class="mb-0 overflow-hidden text-sm text-slate-800 dark:text-slate-100 whitespace-nowrap text-ellipsis"
+            :class="{
+              'text-slate-900 dark:text-slate-100': index === selectedIndex,
+            }"
+          >
+            {{ agent.name }}
+          </h5>
+          <div
+            class="overflow-hidden text-xs whitespace-nowrap text-ellipsis text-slate-700 dark:text-slate-300"
+            :class="{
+              'text-slate-800 dark:text-slate-200': index === selectedIndex,
+            }"
+          >
+            {{ agent.email }}
+          </div>
+        </div>
+      </li>
+    </ul>
+  </div>
 </template>
-
-<style scoped lang="scss">
-.mention--box {
-  @apply bg-white text-sm dark:bg-slate-700 rounded-md overflow-auto absolute w-full z-20 pt-2 px-2 pb-0 shadow-md left-0 leading-[1.2] bottom-full max-h-[12.5rem] border-t border-solid border-slate-75 dark:border-slate-800;
-
-  &.with-bottom-border {
-    @apply border-b-[0.5rem] border-solid border-white dark:border-slate-600;
-
-    li {
-      &:last-child {
-        @apply mb-0;
-      }
-    }
-  }
-
-  li {
-    &.active {
-      @apply bg-slate-50 dark:bg-slate-800;
-
-      .mention--user-name {
-        @apply text-slate-900 dark:text-slate-100;
-      }
-      .mention--email {
-        @apply text-slate-800 dark:text-slate-200;
-      }
-    }
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/bubble/ImageAudioVideo.vue

@@ -2,6 +2,7 @@
 import { mapGetters } from 'vuex';
 import { hasPressedCommand } from 'shared/helpers/KeyboardHelpers';
 import GalleryView from '../components/GalleryView.vue';
+import { timeStampAppendedURL } from 'dashboard/helper/URLHelper';
 
 const ALLOWED_FILE_TYPES = {
   IMAGE: 'image',
@@ -42,6 +43,9 @@ export default {
     isAudio() {
       return this.attachment.file_type === ALLOWED_FILE_TYPES.AUDIO;
     },
+    timeStampURL() {
+      return timeStampAppendedURL(this.dataUrl);
+    },
     attachmentTypeClasses() {
       return {
         image: this.isImage,
@@ -108,7 +112,7 @@ export default {
       @click="onClick"
     />
     <audio v-else-if="isAudio" controls class="skip-context-menu mb-0.5">
-      <source :src="`${dataUrl}?t=${Date.now()}`" />
+      <source :src="timeStampURL" />
     </audio>
     <GalleryView
       v-if="show"

app/javascript/dashboard/components/widgets/conversation/components/GalleryView.vue

@@ -1,10 +1,30 @@
-<script>
-import { mapGetters } from 'vuex';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { messageTimestamp } from 'shared/helpers/timeHelper';
 
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 
+const props = defineProps({
+  show: {
+    type: Boolean,
+    required: true,
+  },
+  attachment: {
+    type: Object,
+    required: true,
+  },
+  allAttachments: {
+    type: Array,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['close']);
+
+const getters = useStoreGetters();
+
 const ALLOWED_FILE_TYPES = {
   IMAGE: 'image',
   VIDEO: 'video',
@@ -15,194 +35,177 @@ const ALLOWED_FILE_TYPES = {
 const MAX_ZOOM_LEVEL = 2;
 const MIN_ZOOM_LEVEL = 1;
 
-export default {
-  components: {
-    Thumbnail,
-  },
-  mixins: [keyboardEventListenerMixins],
-  props: {
-    show: {
-      type: Boolean,
-      required: true,
-    },
-    attachment: {
-      type: Object,
-      required: true,
-    },
-    allAttachments: {
-      type: Array,
-      required: true,
+const zoomScale = ref(1);
+const activeAttachment = ref({});
+const activeFileType = ref('');
+const activeImageIndex = ref(
+  props.allAttachments.findIndex(
+    attachment => attachment.message_id === props.attachment.message_id
+  ) || 0
+);
+const activeImageRotation = ref(0);
+
+const currentUser = computed(() => getters.getCurrentUser.value);
+
+const hasMoreThanOneAttachment = computed(
+  () => props.allAttachments.length > 1
+);
+
+const readableTime = computed(() => {
+  const { created_at: createdAt } = activeAttachment.value;
+  if (!createdAt) return '';
+  return messageTimestamp(createdAt, 'LLL d yyyy, h:mm a') || '';
+});
+
+const isImage = computed(
+  () => activeFileType.value === ALLOWED_FILE_TYPES.IMAGE
+);
+const isVideo = computed(
+  () =>
+    activeFileType.value === ALLOWED_FILE_TYPES.VIDEO ||
+    activeFileType.value === ALLOWED_FILE_TYPES.IG_REEL
+);
+const isAudio = computed(
+  () => activeFileType.value === ALLOWED_FILE_TYPES.AUDIO
+);
+
+const senderDetails = computed(() => {
+  const {
+    name,
+    available_name: availableName,
+    avatar_url,
+    thumbnail,
+    id,
+  } = activeAttachment.value?.sender || props.attachment?.sender || {};
+  const currentUserID = currentUser.value?.id;
+  return {
+    name: currentUserID === id ? 'You' : name || availableName || '',
+    avatar: thumbnail || avatar_url || '',
+  };
+});
+
+const fileNameFromDataUrl = computed(() => {
+  const { data_url: dataUrl } = activeAttachment.value;
+  if (!dataUrl) return '';
+  const fileName = dataUrl?.split('/').pop();
+  return decodeURIComponent(fileName || '');
+});
+
+const imageRotationStyle = computed(() => ({
+  transform: `rotate(${activeImageRotation.value}deg) scale(${zoomScale.value})`,
+  cursor: zoomScale.value < MAX_ZOOM_LEVEL ? 'zoom-in' : 'zoom-out',
+}));
+
+const onClose = () => {
+  emit('close');
+};
+
+const setImageAndVideoSrc = attachment => {
+  const { file_type: type } = attachment;
+  if (!Object.values(ALLOWED_FILE_TYPES).includes(type)) {
+    return;
+  }
+  activeAttachment.value = attachment;
+  activeFileType.value = type;
+};
+
+const onClickChangeAttachment = (attachment, index) => {
+  if (!attachment) {
+    return;
+  }
+  activeImageIndex.value = index;
+  setImageAndVideoSrc(attachment);
+  activeImageRotation.value = 0;
+  zoomScale.value = 1;
+};
+
+const onClickDownload = () => {
+  const { file_type: type, data_url: url } = activeAttachment.value;
+  if (!Object.values(ALLOWED_FILE_TYPES).includes(type)) {
+    return;
+  }
+  const link = document.createElement('a');
+  link.href = url;
+  link.download = `attachment.${type}`;
+  link.click();
+};
+
+const onRotate = type => {
+  if (!isImage.value) {
+    return;
+  }
+
+  const rotation = type === 'clockwise' ? 90 : -90;
+
+  // Reset rotation if it is 360
+  if (Math.abs(activeImageRotation.value) === 360) {
+    activeImageRotation.value = rotation;
+  } else {
+    activeImageRotation.value += rotation;
+  }
+};
+
+const onZoom = scale => {
+  if (!isImage.value) {
+    return;
+  }
+
+  const newZoomScale = zoomScale.value + scale;
+  // Check if the new zoom scale is within the allowed range
+  if (newZoomScale > MAX_ZOOM_LEVEL) {
+    // Set zoom to max but do not reset to default
+    zoomScale.value = MAX_ZOOM_LEVEL;
+    return;
+  }
+  if (newZoomScale < MIN_ZOOM_LEVEL) {
+    // Set zoom to min but do not reset to default
+    zoomScale.value = MIN_ZOOM_LEVEL;
+    return;
+  }
+  // If within bounds, update the zoom scale
+  zoomScale.value = newZoomScale;
+};
+
+const onClickZoomImage = () => {
+  onZoom(0.1);
+};
+
+const onWheelImageZoom = e => {
+  if (!isImage.value) {
+    return;
+  }
+  const scale = e.deltaY > 0 ? -0.1 : 0.1;
+  onZoom(scale);
+};
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      onClose();
     },
   },
-  data() {
-    return {
-      zoomScale: 1,
-      activeAttachment: {},
-      activeFileType: '',
-      activeImageIndex:
-        this.allAttachments.findIndex(
-          attachment => attachment.message_id === this.attachment.message_id
-        ) || 0,
-      activeImageRotation: 0,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      currentUser: 'getCurrentUser',
-    }),
-    hasMoreThanOneAttachment() {
-      return this.allAttachments.length > 1;
-    },
-    readableTime() {
-      const { created_at: createdAt } = this.activeAttachment;
-      if (!createdAt) return '';
-      return messageTimestamp(createdAt, 'LLL d yyyy, h:mm a') || '';
-    },
-    isImage() {
-      return this.activeFileType === ALLOWED_FILE_TYPES.IMAGE;
-    },
-    isVideo() {
-      return (
-        this.activeFileType === ALLOWED_FILE_TYPES.VIDEO ||
-        this.activeFileType === ALLOWED_FILE_TYPES.IG_REEL
+  ArrowLeft: {
+    action: () => {
+      onClickChangeAttachment(
+        props.allAttachments[activeImageIndex.value - 1],
+        activeImageIndex.value - 1
       );
     },
-    isAudio() {
-      return this.activeFileType === ALLOWED_FILE_TYPES.AUDIO;
-    },
-    senderDetails() {
-      const {
-        name,
-        available_name: availableName,
-        avatar_url,
-        thumbnail,
-        id,
-      } = this.activeAttachment?.sender || this.attachment?.sender || {};
-      const currentUserID = this.currentUser?.id;
-      return {
-        name: currentUserID === id ? 'You' : name || availableName || '',
-        avatar: thumbnail || avatar_url || '',
-      };
-    },
-    fileNameFromDataUrl() {
-      const { data_url: dataUrl } = this.activeAttachment;
-      if (!dataUrl) return '';
-      const fileName = dataUrl?.split('/').pop();
-      return decodeURIComponent(fileName || '');
-    },
-    imageRotationStyle() {
-      return {
-        transform: `rotate(${this.activeImageRotation}deg) scale(${this.zoomScale})`,
-        cursor: this.zoomScale < MAX_ZOOM_LEVEL ? 'zoom-in' : 'zoom-out',
-      };
-    },
   },
-  mounted() {
-    this.setImageAndVideoSrc(this.attachment);
-  },
-  methods: {
-    onClose() {
-      this.$emit('close');
-    },
-    onClickChangeAttachment(attachment, index) {
-      if (!attachment) {
-        return;
-      }
-      this.activeImageIndex = index;
-      this.setImageAndVideoSrc(attachment);
-      this.activeImageRotation = 0;
-      this.zoomScale = 1;
-    },
-    setImageAndVideoSrc(attachment) {
-      const { file_type: type } = attachment;
-      if (!Object.values(ALLOWED_FILE_TYPES).includes(type)) {
-        return;
-      }
-      this.activeAttachment = attachment;
-      this.activeFileType = type;
-    },
-    getKeyboardEvents() {
-      return {
-        Escape: {
-          action: () => {
-            this.onClose();
-          },
-        },
-        ArrowLeft: {
-          action: () => {
-            this.onClickChangeAttachment(
-              this.allAttachments[this.activeImageIndex - 1],
-              this.activeImageIndex - 1
-            );
-          },
-        },
-        ArrowRight: {
-          action: () => {
-            this.onClickChangeAttachment(
-              this.allAttachments[this.activeImageIndex + 1],
-              this.activeImageIndex + 1
-            );
-          },
-        },
-      };
-    },
-    onClickDownload() {
-      const { file_type: type, data_url: url } = this.activeAttachment;
-      if (!Object.values(ALLOWED_FILE_TYPES).includes(type)) {
-        return;
-      }
-      const link = document.createElement('a');
-      link.href = url;
-      link.download = `attachment.${type}`;
-      link.click();
-    },
-    onRotate(type) {
-      if (!this.isImage) {
-        return;
-      }
-
-      const rotation = type === 'clockwise' ? 90 : -90;
-
-      // Reset rotation if it is 360
-      if (Math.abs(this.activeImageRotation) === 360) {
-        this.activeImageRotation = rotation;
-      } else {
-        this.activeImageRotation += rotation;
-      }
-    },
-    onClickZoomImage() {
-      this.onZoom(0.1);
-    },
-    onZoom(scale) {
-      if (!this.isImage) {
-        return;
-      }
-
-      const newZoomScale = this.zoomScale + scale;
-      // Check if the new zoom scale is within the allowed range
-      if (newZoomScale > MAX_ZOOM_LEVEL) {
-        // Set zoom to max but do not reset to default
-        this.zoomScale = MAX_ZOOM_LEVEL;
-        return;
-      }
-      if (newZoomScale < MIN_ZOOM_LEVEL) {
-        // Set zoom to min but do not reset to default
-        this.zoomScale = MIN_ZOOM_LEVEL;
-        return;
-      }
-      // If within bounds, update the zoom scale
-      this.zoomScale = newZoomScale;
-    },
-
-    onWheelImageZoom(e) {
-      if (!this.isImage) {
-        return;
-      }
-      const scale = e.deltaY > 0 ? -0.1 : 0.1;
-      this.onZoom(scale);
+  ArrowRight: {
+    action: () => {
+      onClickChangeAttachment(
+        props.allAttachments[activeImageIndex.value + 1],
+        activeImageIndex.value + 1
+      );
     },
   },
 };
+useKeyboardEvents(keyboardEvents);
+
+onMounted(() => {
+  setImageAndVideoSrc(props.attachment);
+});
 </script>
 
 <!-- eslint-disable vue/no-mutating-props -->

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -1,9 +1,12 @@
 <script>
+import { mapGetters } from 'vuex';
+import {
+  getSortedAgentsByAvailability,
+  getAgentsByUpdatedPresence,
+} from 'dashboard/helper/agentHelper.js';
 import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
-import agentMixin from 'dashboard/mixins/agentMixin';
-import { mapGetters } from 'vuex';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
 export default {
   components: {
@@ -11,7 +14,6 @@ export default {
     MenuItemWithSubmenu,
     AgentLoadingPlaceholder,
   },
-  mixins: [agentMixin],
   props: {
     chatId: {
       type: Number,
@@ -112,13 +114,19 @@ export default {
       labels: 'labels/getLabels',
       teams: 'teams/getTeams',
       assignableAgentsUiFlags: 'inboxAssignableAgents/getUIFlags',
+      currentUser: 'getCurrentUser',
+      currentAccountId: 'getCurrentAccountId',
     }),
     filteredAgentOnAvailability() {
       const agents = this.$store.getters[
         'inboxAssignableAgents/getAssignableAgents'
       ](this.inboxId);
-      const agentsByUpdatedPresence = this.getAgentsByUpdatedPresence(agents);
-      const filteredAgents = this.sortedAgentsByAvailability(
+      const agentsByUpdatedPresence = getAgentsByUpdatedPresence(
+        agents,
+        this.currentUser,
+        this.currentAccountId
+      );
+      const filteredAgents = getSortedAgentsByAvailability(
         agentsByUpdatedPresence
       );
       return filteredAgents;

app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue

@@ -2,7 +2,9 @@
 // components
 import WootButton from '../../../ui/WootButton.vue';
 import Avatar from '../../Avatar.vue';
-import aiMixin from 'dashboard/mixins/aiMixin';
+
+// composables
+import { useAI } from 'dashboard/composables/useAI';
 
 // store & api
 import { mapGetters } from 'vuex';
@@ -18,7 +20,6 @@ export default {
     Avatar,
     WootButton,
   },
-  mixins: [aiMixin],
   props: {
     suggestedLabels: {
       type: Array,
@@ -30,6 +31,11 @@ export default {
       default: () => [],
     },
   },
+  setup() {
+    const { isAIIntegrationEnabled } = useAI();
+
+    return { isAIIntegrationEnabled };
+  },
   data() {
     return {
       isDismissed: false,
@@ -41,7 +47,11 @@ export default {
     ...mapGetters({
       allLabels: 'labels/getLabels',
       currentAccountId: 'getCurrentAccountId',
+      currentChat: 'getSelectedChat',
     }),
+    conversationId() {
+      return this.currentChat?.id;
+    },
     labelTooltip() {
       if (this.preparedLabels.length > 1) {
         return this.$t('LABEL_MGMT.SUGGESTIONS.TOOLTIP.MULTIPLE_SUGGESTION');
@@ -162,7 +172,7 @@ export default {
               delay: { show: 600, hide: 0 },
               hideOnClick: true,
             }"
-            class="label-suggestion--option"
+            class="label-suggestion--option !px-0"
             @click="pushOrAddLabel(label.title)"
           >
             <woot-label

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue

@@ -6,7 +6,7 @@ import {
   CMD_BULK_ACTION_SNOOZE_CONVERSATION,
   CMD_BULK_ACTION_REOPEN_CONVERSATION,
   CMD_BULK_ACTION_RESOLVE_CONVERSATION,
-} from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 import AgentSelector from './AgentSelector.vue';
 import UpdateActions from './UpdateActions.vue';

app/javascript/dashboard/components/widgets/conversation/conversationCardComponents/CardLabels.vue

@@ -1,23 +1,26 @@
 <script>
-import conversationLabelMixin from 'dashboard/mixins/conversation/labelMixin';
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+
 export default {
-  mixins: [conversationLabelMixin],
   props: {
-    // conversationId prop is used in /conversation/labelMixin,
-    // remove this props when refactoring to composable if not needed
-    // eslint-disable-next-line vue/no-unused-properties
-    conversationId: {
-      type: Number,
+    conversationLabels: {
+      type: Array,
       required: true,
     },
-    // conversationLabels prop is used in /conversation/labelMixin,
-    // remove this props when refactoring to composable if not needed
-    // eslint-disable-next-line vue/no-unused-properties
-    conversationLabels: {
-      type: String,
-      required: false,
-      default: '',
-    },
+  },
+  setup(props) {
+    const accountLabels = useMapGetter('labels/getLabels');
+
+    const activeLabels = computed(() => {
+      return accountLabels.value.filter(({ title }) =>
+        props.conversationLabels.includes(title)
+      );
+    });
+
+    return {
+      activeLabels,
+    };
   },
   data() {
     return {
@@ -80,7 +83,7 @@ export default {
       <slot name="before" />
       <woot-label
         v-for="(label, index) in activeLabels"
-        :key="label.id"
+        :key="label ? label.id : index"
         :title="label.title"
         :description="label.description"
         :color="label.color"

app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue

@@ -62,6 +62,8 @@ const onSearch = async value => {
     issues.value = response.data.map(issue => ({
       id: issue.id,
       name: `${issue.identifier} ${issue.title}`,
+      icon: 'status',
+      iconColor: issue.state.color,
     }));
   } catch (error) {
     const errorMessage = parseLinearAPIErrorResponse(

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -48,11 +48,7 @@ const loadLinkedIssue = async () => {
     const issues = response.data;
     linkedIssue.value = issues && issues.length ? issues[0] : null;
   } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.LOADING_ERROR')
-    );
-    useAlert(errorMessage);
+    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
   }
 };
 

app/javascript/dashboard/components/widgets/mentions/MentionBox.vue

@@ -1,71 +1,81 @@
-<script>
-import mentionSelectionKeyboardMixin from './mentionSelectionKeyboardMixin';
-export default {
-  mixins: [mentionSelectionKeyboardMixin],
-  props: {
-    items: {
-      type: Array,
-      default: () => {},
-    },
-    type: {
-      type: String,
-      default: 'canned',
-    },
+<script setup>
+import { ref, watch, computed } from 'vue';
+import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
+
+const props = defineProps({
+  items: {
+    type: Array,
+    default: () => [],
   },
-  data() {
-    return {
-      selectedIndex: 0,
-    };
-  },
-  watch: {
-    items(newItems) {
-      if (newItems.length < this.selectedIndex + 1) {
-        this.selectedIndex = 0;
-      }
-    },
-    selectedIndex() {
-      const container = this.$refs.mentionsListContainer;
-      const item = container.querySelector(
-        `#mention-item-${this.selectedIndex}`
-      );
-      if (item) {
-        const itemTop = item.offsetTop;
-        const itemBottom = itemTop + item.offsetHeight;
-        const containerTop = container.scrollTop;
-        const containerBottom = containerTop + container.offsetHeight;
-        if (itemTop < containerTop) {
-          container.scrollTop = itemTop;
-        } else if (itemBottom + 34 > containerBottom) {
-          container.scrollTop = itemBottom - container.offsetHeight + 34;
-        }
-      }
-    },
-  },
-  methods: {
-    adjustScroll() {},
-    onHover(index) {
-      this.selectedIndex = index;
-    },
-    onListItemSelection(index) {
-      this.selectedIndex = index;
-      this.onSelect();
-    },
-    onSelect() {
-      this.$emit('mentionSelect', this.items[this.selectedIndex]);
-    },
-    variableKey(item = {}) {
-      return this.type === 'variable' ? `{{${item.label}}}` : `/${item.label}`;
-    },
+  type: {
+    type: String,
+    default: 'canned',
   },
+});
+
+const emit = defineEmits(['mentionSelect']);
+
+const mentionsListContainerRef = ref(null);
+const selectedIndex = ref(0);
+
+const adjustScroll = () => {
+  const container = mentionsListContainerRef.value;
+  const item = container.querySelector(`#mention-item-${selectedIndex.value}`);
+  if (item) {
+    const itemTop = item.offsetTop;
+    const itemBottom = itemTop + item.offsetHeight;
+    const containerTop = container.scrollTop;
+    const containerBottom = containerTop + container.offsetHeight;
+    if (itemTop < containerTop) {
+      container.scrollTop = itemTop;
+    } else if (itemBottom + 34 > containerBottom) {
+      container.scrollTop = itemBottom - container.offsetHeight + 34;
+    }
+  }
+};
+
+const onSelect = () => {
+  emit('mentionSelect', props.items[selectedIndex.value]);
+};
+
+useKeyboardNavigableList({
+  items: computed(() => props.items),
+  onSelect,
+  adjustScroll,
+  selectedIndex,
+});
+
+watch(
+  () => props.items,
+  newItems => {
+    if (newItems.length < selectedIndex.value + 1) {
+      selectedIndex.value = 0;
+    }
+  }
+);
+
+watch(selectedIndex, adjustScroll);
+
+const onHover = index => {
+  selectedIndex.value = index;
+};
+
+const onListItemSelection = index => {
+  selectedIndex.value = index;
+  onSelect();
+};
+
+const variableKey = (item = {}) => {
+  return props.type === 'variable' ? `{{${item.label}}}` : `/${item.label}`;
 };
 </script>
 
 <template>
   <div
-    ref="mentionsListContainer"
+    ref="mentionsListContainerRef"
     class="bg-white dark:bg-slate-800 rounded-md overflow-auto absolute w-full z-20 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border border-solid border-slate-100 dark:border-slate-700 mention--box"
   >
-    <ul class="vertical dropdown menu">
+    <ul class="mb-0 vertical dropdown menu">
       <woot-dropdown-item
         v-for="(item, index) in items"
         :id="`mention-item-${index}`"

app/javascript/dashboard/components/widgets/mentions/mentionSelectionKeyboardMixin.js

@@ -1,62 +0,0 @@
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-
-export default {
-  mixins: [keyboardEventListenerMixins],
-  methods: {
-    moveSelectionUp() {
-      if (!this.selectedIndex) {
-        this.selectedIndex = this.items.length - 1;
-      } else {
-        this.selectedIndex -= 1;
-      }
-      this.adjustScroll();
-    },
-    moveSelectionDown() {
-      if (this.selectedIndex === this.items.length - 1) {
-        this.selectedIndex = 0;
-      } else {
-        this.selectedIndex += 1;
-      }
-      this.adjustScroll();
-    },
-    getKeyboardEvents() {
-      return {
-        ArrowUp: {
-          action: e => {
-            this.moveSelectionUp();
-            e.preventDefault();
-          },
-          allowOnFocusedInput: true,
-        },
-        'Control+KeyP': {
-          action: e => {
-            this.moveSelectionUp();
-            e.preventDefault();
-          },
-          allowOnFocusedInput: true,
-        },
-        ArrowDown: {
-          action: e => {
-            this.moveSelectionDown();
-            e.preventDefault();
-          },
-          allowOnFocusedInput: true,
-        },
-        'Control+KeyN': {
-          action: e => {
-            this.moveSelectionDown();
-            e.preventDefault();
-          },
-          allowOnFocusedInput: true,
-        },
-        Enter: {
-          action: e => {
-            this.onSelect();
-            e.preventDefault();
-          },
-          allowOnFocusedInput: true,
-        },
-      };
-    },
-  },
-};

app/javascript/dashboard/components/widgets/mentions/specs/mentionSelectionKeyboardMixin.spec.js

@@ -1,69 +0,0 @@
-import { shallowMount, createLocalVue } from '@vue/test-utils';
-import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-
-const localVue = createLocalVue();
-
-const buildComponent = ({ data = {}, methods = {} }) => ({
-  render() {},
-  data() {
-    return { ...data, selectedIndex: 0, items: [1, 2, 3] };
-  },
-  methods: { ...methods, onSelect: vi.fn(), adjustScroll: vi.fn() },
-  mixins: [keyboardEventListenerMixins],
-});
-
-describe('mentionSelectionKeyboardMixin', () => {
-  let wrapper;
-
-  beforeEach(() => {
-    const Component = buildComponent({});
-    wrapper = shallowMount(Component, { localVue });
-  });
-
-  it('ArrowUp and Control+KeyP update selectedIndex correctly', () => {
-    const preventDefault = vi.fn();
-    const keyboardEvents = wrapper.vm.getKeyboardEvents();
-
-    if (keyboardEvents && keyboardEvents.ArrowUp) {
-      keyboardEvents.ArrowUp.action({ preventDefault });
-      expect(wrapper.vm.selectedIndex).toBe(2);
-      expect(preventDefault).toHaveBeenCalled();
-    }
-
-    wrapper.setData({ selectedIndex: 1 });
-    if (keyboardEvents && keyboardEvents['Control+KeyP']) {
-      keyboardEvents['Control+KeyP'].action({ preventDefault });
-      expect(wrapper.vm.selectedIndex).toBe(0);
-      expect(preventDefault).toHaveBeenCalledTimes(2);
-    }
-  });
-
-  it('ArrowDown and Control+KeyN update selectedIndex correctly', () => {
-    const preventDefault = vi.fn();
-    const keyboardEvents = wrapper.vm.getKeyboardEvents();
-
-    if (keyboardEvents && keyboardEvents.ArrowDown) {
-      keyboardEvents.ArrowDown.action({ preventDefault });
-      expect(wrapper.vm.selectedIndex).toBe(1);
-      expect(preventDefault).toHaveBeenCalled();
-    }
-
-    wrapper.setData({ selectedIndex: 1 });
-    if (keyboardEvents && keyboardEvents['Control+KeyN']) {
-      keyboardEvents['Control+KeyN'].action({ preventDefault });
-      expect(wrapper.vm.selectedIndex).toBe(2);
-      expect(preventDefault).toHaveBeenCalledTimes(2);
-    }
-  });
-
-  it('Enter key triggers onSelect method', () => {
-    const preventDefault = vi.fn();
-    const keyboardEvents = wrapper.vm.getKeyboardEvents();
-
-    if (keyboardEvents && keyboardEvents.Enter) {
-      keyboardEvents.Enter.action({ preventDefault });
-      expect(wrapper.vm.onSelect).toHaveBeenCalled();
-      expect(preventDefault).toHaveBeenCalled();
-    }
-  });
-});

app/javascript/dashboard/components/widgets/modal/WootKeyShortcutModal.vue

@@ -1,28 +1,43 @@
-<script>
+<script setup>
+import { ref, onMounted } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useDetectKeyboardLayout } from 'dashboard/composables/useDetectKeyboardLayout';
 import { SHORTCUT_KEYS } from './constants';
+import {
+  LAYOUT_QWERTZ,
+  keysToModifyInQWERTZ,
+} from 'shared/helpers/KeyboardHelpers';
 import Hotkey from 'dashboard/components/base/Hotkey.vue';
 
-export default {
-  components: {
-    Hotkey,
-  },
-  props: {
-    show: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  data() {
-    return {
-      shortcutKeys: SHORTCUT_KEYS,
-    };
-  },
-  methods: {
-    title(item) {
-      return this.$t(`KEYBOARD_SHORTCUTS.TITLE.${item.label}`);
-    },
+defineProps({
+  show: {
+    type: Boolean,
+    default: false,
   },
+});
+
+const { t } = useI18n();
+
+const shortcutKeys = SHORTCUT_KEYS;
+const currentLayout = ref(null);
+
+const title = item => t(`KEYBOARD_SHORTCUTS.TITLE.${item.label}`);
+
+// Added this function to check if the keySet needs a shift key
+// This is used to display the shift key in the modal
+// If the current layout is QWERTZ and the keySet contains a key that needs a shift key
+// If layout is QWERTZ then we add the Shift+keysToModify to fix an known issue
+// https://github.com/chatwoot/chatwoot/issues/9492
+const needsShiftKey = keySet => {
+  return (
+    currentLayout.value === LAYOUT_QWERTZ &&
+    keySet.some(key => keysToModifyInQWERTZ.has(key))
+  );
 };
+
+onMounted(async () => {
+  currentLayout.value = await useDetectKeyboardLayout();
+});
 </script>
 
 <template>
@@ -94,6 +109,12 @@ export default {
             {{ title(shortcutKey) }}
           </h5>
           <div class="flex items-center gap-2 mb-1 ml-2">
+            <Hotkey
+              v-if="needsShiftKey(shortcutKey.keySet)"
+              custom-class="min-h-[28px] min-w-[36px] key"
+            >
+              {{ 'Shift' }}
+            </Hotkey>
             <Hotkey
               :class="{ 'min-w-[60px]': shortcutKey.firstKey !== 'Up' }"
               custom-class="min-h-[28px] normal-case key"

app/javascript/dashboard/components/widgets/modal/constants.js

@@ -4,71 +4,83 @@ export const SHORTCUT_KEYS = [
     label: 'NAVIGATE_DROPDOWN',
     firstKey: 'Up',
     secondKey: 'Down',
+    keySet: ['ArrowUp', 'ArrowDown'],
   },
   {
     id: 2,
     label: 'RESOLVE_CONVERSATION',
     firstKey: 'Alt / ⌥',
     secondKey: 'E',
+    keySet: ['Alt+KeyE'],
   },
   {
     id: 3,
     label: 'GO_TO_CONVERSATION_DASHBOARD',
     firstKey: 'Alt / ⌥',
     secondKey: 'C',
+    keySet: ['Alt+KeyC'],
   },
   {
     id: 4,
     label: 'ADD_ATTACHMENT',
     firstKey: 'Alt / ⌥',
     secondKey: 'A',
+    keySet: ['Alt+KeyA'],
   },
   {
     id: 5,
     label: 'GO_TO_CONTACTS_DASHBOARD',
     firstKey: 'Alt / ⌥',
     secondKey: 'V',
+    keySet: ['Alt+KeyV'],
   },
   {
     id: 6,
     label: 'TOGGLE_SIDEBAR',
     firstKey: 'Alt / ⌥',
     secondKey: 'O',
+    keySet: ['Alt+KeyO'],
   },
   {
     id: 7,
     label: 'GO_TO_REPORTS_SIDEBAR',
     firstKey: 'Alt / ⌥',
     secondKey: 'R',
+    keySet: ['Alt+KeyR'],
   },
   {
     id: 8,
     label: 'MOVE_TO_NEXT_TAB',
     firstKey: 'Alt / ⌥',
     secondKey: 'N',
+    keySet: ['Alt+KeyN'],
   },
   {
     id: 9,
     label: 'GO_TO_SETTINGS',
     firstKey: 'Alt / ⌥',
     secondKey: 'S',
+    keySet: ['Alt+KeyS'],
   },
   {
     id: 11,
     label: 'SWITCH_TO_PRIVATE_NOTE',
     firstKey: 'Alt / ⌥',
     secondKey: 'P',
+    keySet: ['Alt+KeyP'],
   },
   {
-    id: 13,
+    id: 12,
     label: 'SWITCH_TO_REPLY',
     firstKey: 'Alt / ⌥',
     secondKey: 'L',
+    keySet: ['Alt+KeyL'],
   },
   {
-    id: 14,
+    id: 13,
     label: 'TOGGLE_SNOOZE_DROPDOWN',
     firstKey: 'Alt / ⌥',
     secondKey: 'M',
+    keySet: ['Alt+KeyM'],
   },
 ];

app/javascript/dashboard/composables/commands/spec/fixtures.js

@@ -0,0 +1,197 @@
+export const mockAssignableAgents = [
+  {
+    id: 1,
+    account_id: 1,
+    availability_status: 'online',
+    auto_offline: true,
+    confirmed: true,
+    email: 'john@doe.com',
+    available_name: 'John Doe',
+    name: 'John Doe',
+    role: 'administrator',
+    thumbnail: '',
+  },
+];
+
+export const mockCurrentChat = {
+  meta: {
+    sender: {
+      additional_attributes: {},
+      availability_status: 'offline',
+      email: null,
+      id: 212,
+      name: 'Chatwoot',
+      phone_number: null,
+      identifier: null,
+      thumbnail: '',
+      custom_attributes: {},
+      last_activity_at: 1723553344,
+      created_at: 1722588710,
+    },
+    channel: 'Channel::WebWidget',
+    assignee: {
+      id: 1,
+      account_id: 1,
+      availability_status: 'online',
+      auto_offline: true,
+      confirmed: true,
+      email: 'john@doe.com',
+      available_name: 'John Doe',
+      name: 'John Doe',
+      role: 'administrator',
+      thumbnail: '',
+    },
+    hmac_verified: false,
+  },
+  id: 138,
+  messages: [
+    {
+      id: 3348,
+      content: 'Hello, how can I assist you today?',
+      account_id: 1,
+      inbox_id: 1,
+      conversation_id: 138,
+      message_type: 1,
+      created_at: 1724398739,
+      updated_at: '2024-08-23T07:38:59.763Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Hello, how can I assist you today?',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1724398739,
+        contact_inbox: {
+          source_id: '5e57317d-053b-4a72-8292-a25b9f29c401',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John Doe',
+        available_name: 'John Doe',
+        avatar_url: '',
+        type: 'user',
+        availability_status: 'online',
+        thumbnail: '',
+      },
+    },
+  ],
+  account_id: 1,
+  uuid: '69dd6922-2f0c-4317-8796-bbeb3679cead',
+  additional_attributes: {
+    browser: {
+      device_name: 'Unknown',
+      browser_name: 'Chrome',
+      platform_name: 'macOS',
+      browser_version: '127.0.0.0',
+      platform_version: '10.15.7',
+    },
+    referer: 'http://chatwoot.com/widget_tests?dark_mode=auto',
+    initiated_at: {
+      timestamp: 'Fri Aug 02 2024 15:21:18 GMT+0530 (India Standard Time)',
+    },
+    browser_language: 'en',
+  },
+  agent_last_seen_at: 1724400730,
+  assignee_last_seen_at: 1724400686,
+  can_reply: true,
+  contact_last_seen_at: 1723553351,
+  custom_attributes: {},
+  inbox_id: 1,
+  labels: ['billing'],
+  muted: false,
+  snoozed_until: null,
+  status: 'open',
+  created_at: 1722592278,
+  timestamp: 1724398739,
+  first_reply_created_at: 1722592316,
+  unread_count: 0,
+  last_non_activity_message: {},
+  last_activity_at: 1724398739,
+  priority: null,
+  waiting_since: 0,
+  sla_policy_id: 10,
+  applied_sla: {
+    id: 143,
+    sla_id: 10,
+    sla_status: 'missed',
+    created_at: 1722592279,
+    updated_at: 1722874214,
+    sla_description: '',
+    sla_name: 'Hacker SLA',
+    sla_first_response_time_threshold: 600,
+    sla_next_response_time_threshold: 240,
+    sla_only_during_business_hours: false,
+    sla_resolution_time_threshold: 259200,
+  },
+  sla_events: [
+    {
+      id: 270,
+      event_type: 'nrt',
+      meta: {
+        message_id: 2743,
+      },
+      updated_at: 1722592819,
+      created_at: 1722592819,
+    },
+    {
+      id: 275,
+      event_type: 'rt',
+      meta: {},
+      updated_at: 1722852322,
+      created_at: 1722852322,
+    },
+  ],
+  allMessagesLoaded: false,
+  dataFetched: true,
+};
+
+export const mockTeamsList = [
+  {
+    id: 5,
+    name: 'design',
+    description: 'design team',
+    allow_auto_assign: true,
+    account_id: 1,
+    is_member: false,
+  },
+];
+
+export const mockActiveLabels = [
+  {
+    id: 16,
+    title: 'billing',
+    description: '',
+    color: '#D8EA19',
+    show_on_sidebar: true,
+  },
+];
+
+export const mockInactiveLabels = [
+  {
+    id: 2,
+    title: 'Feature Request',
+    description: '',
+    color: '#D8EA19',
+    show_on_sidebar: true,
+  },
+];
+
+export const MOCK_FEATURE_FLAGS = {
+  CRM: 'crm',
+  AGENT_MANAGEMENT: 'agent_management',
+  TEAM_MANAGEMENT: 'team_management',
+  INBOX_MANAGEMENT: 'inbox_management',
+  REPORTS: 'reports',
+  LABELS: 'labels',
+  CANNED_RESPONSES: 'canned_responses',
+  INTEGRATIONS: 'integrations',
+};

app/javascript/dashboard/composables/commands/spec/useAppearanceHotKeys.spec.js

@@ -0,0 +1,83 @@
+import { useAppearanceHotKeys } from '../useAppearanceHotKeys';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { LocalStorage } from 'shared/helpers/localStorage';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { setColorTheme } from 'dashboard/helper/themeHelper.js';
+
+vi.mock('dashboard/composables/useI18n');
+vi.mock('shared/helpers/localStorage');
+vi.mock('dashboard/helper/themeHelper.js');
+
+describe('useAppearanceHotKeys', () => {
+  beforeEach(() => {
+    useI18n.mockReturnValue({
+      t: vi.fn(key => key),
+    });
+
+    window.matchMedia = vi.fn().mockReturnValue({ matches: false });
+  });
+
+  it('should return goToAppearanceHotKeys computed property', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    expect(goToAppearanceHotKeys.value).toBeDefined();
+  });
+
+  it('should have the correct number of appearance options', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    expect(goToAppearanceHotKeys.value.length).toBe(4); // 1 parent + 3 theme options
+  });
+
+  it('should have the correct parent option', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const parentOption = goToAppearanceHotKeys.value.find(
+      option => option.id === 'appearance_settings'
+    );
+    expect(parentOption).toBeDefined();
+    expect(parentOption.children.length).toBe(3);
+  });
+
+  it('should have the correct theme options', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const themeOptions = goToAppearanceHotKeys.value.filter(
+      option => option.parent === 'appearance_settings'
+    );
+    expect(themeOptions.length).toBe(3);
+    expect(themeOptions.map(option => option.id)).toEqual([
+      'light',
+      'dark',
+      'auto',
+    ]);
+  });
+
+  it('should call setAppearance when a theme option is selected', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const lightThemeOption = goToAppearanceHotKeys.value.find(
+      option => option.id === 'light'
+    );
+
+    lightThemeOption.handler();
+
+    expect(LocalStorage.set).toHaveBeenCalledWith(
+      LOCAL_STORAGE_KEYS.COLOR_SCHEME,
+      'light'
+    );
+    expect(setColorTheme).toHaveBeenCalledWith(false);
+  });
+
+  it('should handle system dark mode preference', () => {
+    window.matchMedia = vi.fn().mockReturnValue({ matches: true });
+
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const autoThemeOption = goToAppearanceHotKeys.value.find(
+      option => option.id === 'auto'
+    );
+
+    autoThemeOption.handler();
+
+    expect(LocalStorage.set).toHaveBeenCalledWith(
+      LOCAL_STORAGE_KEYS.COLOR_SCHEME,
+      'auto'
+    );
+    expect(setColorTheme).toHaveBeenCalledWith(true);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useBulkActionsHotKeys.spec.js

@@ -0,0 +1,102 @@
+import { useBulkActionsHotKeys } from '../useBulkActionsHotKeys';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import wootConstants from 'dashboard/constants/globals';
+import { emitter } from 'shared/helpers/mitt';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useI18n');
+vi.mock('shared/helpers/mitt');
+
+describe('useBulkActionsHotKeys', () => {
+  let store;
+
+  beforeEach(() => {
+    store = {
+      getters: {
+        'bulkActions/getSelectedConversationIds': [],
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    emitter.emit = vi.fn();
+  });
+
+  it('should return bulk actions when conversations are selected', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [1, 2, 3];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    expect(bulkActionsHotKeys.value.length).toBeGreaterThan(0);
+    expect(bulkActionsHotKeys.value).toContainEqual(
+      expect.objectContaining({
+        id: 'bulk_action_snooze_conversation',
+        title: 'COMMAND_BAR.COMMANDS.SNOOZE_CONVERSATION',
+        section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+      })
+    );
+    expect(bulkActionsHotKeys.value).toContainEqual(
+      expect.objectContaining({
+        id: 'bulk_action_reopen_conversation',
+        title: 'COMMAND_BAR.COMMANDS.REOPEN_CONVERSATION',
+        section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+      })
+    );
+    expect(bulkActionsHotKeys.value).toContainEqual(
+      expect.objectContaining({
+        id: 'bulk_action_resolve_conversation',
+        title: 'COMMAND_BAR.COMMANDS.RESOLVE_CONVERSATION',
+        section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+      })
+    );
+  });
+
+  it('should include snooze options in bulk actions', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [1, 2, 3];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    const snoozeAction = bulkActionsHotKeys.value.find(
+      action => action.id === 'bulk_action_snooze_conversation'
+    );
+    expect(snoozeAction).toBeDefined();
+    expect(snoozeAction.children).toEqual(
+      Object.values(wootConstants.SNOOZE_OPTIONS)
+    );
+  });
+
+  it('should create handlers for reopen and resolve actions', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [1, 2, 3];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    const reopenAction = bulkActionsHotKeys.value.find(
+      action => action.id === 'bulk_action_reopen_conversation'
+    );
+    const resolveAction = bulkActionsHotKeys.value.find(
+      action => action.id === 'bulk_action_resolve_conversation'
+    );
+
+    expect(reopenAction.handler).toBeDefined();
+    expect(resolveAction.handler).toBeDefined();
+
+    reopenAction.handler();
+    expect(emitter.emit).toHaveBeenCalledWith(
+      'CMD_BULK_ACTION_REOPEN_CONVERSATION'
+    );
+
+    resolveAction.handler();
+    expect(emitter.emit).toHaveBeenCalledWith(
+      'CMD_BULK_ACTION_RESOLVE_CONVERSATION'
+    );
+  });
+
+  it('should return an empty array when no conversations are selected', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    expect(bulkActionsHotKeys.value).toEqual([]);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useConversationHotKeys.spec.js

@@ -0,0 +1,204 @@
+import { useConversationHotKeys } from '../useConversationHotKeys';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
+import { useAI } from 'dashboard/composables/useAI';
+import { useAgentsList } from 'dashboard/composables/useAgentsList';
+import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
+import {
+  mockAssignableAgents,
+  mockCurrentChat,
+  mockTeamsList,
+  mockActiveLabels,
+  mockInactiveLabels,
+} from './fixtures';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useI18n');
+vi.mock('dashboard/composables/route');
+vi.mock('dashboard/composables/useConversationLabels');
+vi.mock('dashboard/composables/useAI');
+vi.mock('dashboard/composables/useAgentsList');
+
+describe('useConversationHotKeys', () => {
+  let store;
+
+  beforeEach(() => {
+    store = {
+      dispatch: vi.fn(),
+      getters: {
+        getSelectedChat: mockCurrentChat,
+        'draftMessages/getReplyEditorMode': REPLY_EDITOR_MODES.REPLY,
+        getContextMenuChatId: null,
+        'teams/getTeams': mockTeamsList,
+        'draftMessages/get': vi.fn(),
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    useRoute.mockReturnValue({ name: 'inbox_conversation' });
+    useConversationLabels.mockReturnValue({
+      activeLabels: { value: mockActiveLabels },
+      inactiveLabels: { value: mockInactiveLabels },
+      addLabelToConversation: vi.fn(),
+      removeLabelFromConversation: vi.fn(),
+    });
+    useAI.mockReturnValue({ isAIIntegrationEnabled: { value: true } });
+    useAgentsList.mockReturnValue({
+      agentsList: { value: [] },
+      assignableAgents: { value: mockAssignableAgents },
+    });
+  });
+
+  it('should return the correct computed properties', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+
+    expect(conversationHotKeys.value).toBeDefined();
+  });
+
+  it('should generate conversation hot keys', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    expect(conversationHotKeys.value.length).toBeGreaterThan(0);
+  });
+
+  it('should include AI assist actions when AI integration is enabled', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const aiAssistAction = conversationHotKeys.value.find(
+      action => action.id === 'ai_assist'
+    );
+    expect(aiAssistAction).toBeDefined();
+  });
+
+  it('should not include AI assist actions when AI integration is disabled', () => {
+    useAI.mockReturnValue({ isAIIntegrationEnabled: { value: false } });
+    const { conversationHotKeys } = useConversationHotKeys();
+    const aiAssistAction = conversationHotKeys.value.find(
+      action => action.id === 'ai_assist'
+    );
+    expect(aiAssistAction).toBeUndefined();
+  });
+
+  it('should dispatch actions when handlers are called', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const assignAgentAction = conversationHotKeys.value.find(
+      action => action.id === 'assign_an_agent'
+    );
+    expect(assignAgentAction).toBeDefined();
+
+    if (assignAgentAction && assignAgentAction.children) {
+      const childAction = conversationHotKeys.value.find(
+        action => action.id === assignAgentAction.children[0]
+      );
+      if (childAction && childAction.handler) {
+        childAction.handler({ agentInfo: { id: 2 } });
+        expect(store.dispatch).toHaveBeenCalledWith('assignAgent', {
+          conversationId: 1,
+          agentId: 2,
+        });
+      }
+    }
+  });
+
+  it('should return snooze actions when in snooze context', () => {
+    store.getters.getContextMenuChatId = 1;
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+    useRoute.mockReturnValue({ name: 'inbox_conversation' });
+
+    const { conversationHotKeys } = useConversationHotKeys();
+    const snoozeAction = conversationHotKeys.value.find(action =>
+      action.id.includes('snooze_conversation')
+    );
+    expect(snoozeAction).toBeDefined();
+  });
+
+  it('should return the correct label actions when there are active labels', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const addLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'add_a_label_to_the_conversation'
+    );
+    const removeLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'remove_a_label_to_the_conversation'
+    );
+
+    expect(addLabelAction).toBeDefined();
+    expect(removeLabelAction).toBeDefined();
+  });
+
+  it('should return only add label actions when there are no active labels', () => {
+    useConversationLabels.mockReturnValue({
+      activeLabels: { value: [] },
+      inactiveLabels: { value: [{ title: 'inactive_label' }] },
+      addLabelToConversation: vi.fn(),
+      removeLabelFromConversation: vi.fn(),
+    });
+
+    const { conversationHotKeys } = useConversationHotKeys();
+    const addLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'add_a_label_to_the_conversation'
+    );
+    const removeLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'remove_a_label_to_the_conversation'
+    );
+
+    expect(addLabelAction).toBeDefined();
+    expect(removeLabelAction).toBeUndefined();
+  });
+
+  it('should return the correct team assignment actions', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const assignTeamAction = conversationHotKeys.value.find(
+      action => action.id === 'assign_a_team'
+    );
+
+    expect(assignTeamAction).toBeDefined();
+    expect(assignTeamAction.children.length).toBe(mockTeamsList.length);
+  });
+
+  it('should return the correct priority assignment actions', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const assignPriorityAction = conversationHotKeys.value.find(
+      action => action.id === 'assign_priority'
+    );
+
+    expect(assignPriorityAction).toBeDefined();
+    expect(assignPriorityAction.children.length).toBe(4);
+  });
+
+  it('should return the correct conversation additional actions', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const muteAction = conversationHotKeys.value.find(
+      action => action.id === 'mute_conversation'
+    );
+    const sendTranscriptAction = conversationHotKeys.value.find(
+      action => action.id === 'send_transcript'
+    );
+
+    expect(muteAction).toBeDefined();
+    expect(sendTranscriptAction).toBeDefined();
+  });
+
+  it('should return unmute action when conversation is muted', () => {
+    store.getters.getSelectedChat = { ...mockCurrentChat, muted: true };
+    const { conversationHotKeys } = useConversationHotKeys();
+    const unmuteAction = conversationHotKeys.value.find(
+      action => action.id === 'unmute_conversation'
+    );
+
+    expect(unmuteAction).toBeDefined();
+  });
+
+  it('should not return conversation hot keys when not in conversation or inbox route', () => {
+    useRoute.mockReturnValue({ name: 'some_other_route' });
+    const { conversationHotKeys } = useConversationHotKeys();
+
+    expect(conversationHotKeys.value.length).toBe(0);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useGoToCommandHotKeys.spec.js

@@ -0,0 +1,188 @@
+import { useGoToCommandHotKeys } from '../useGoToCommandHotKeys';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRouter } from 'dashboard/composables/route';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { MOCK_FEATURE_FLAGS } from './fixtures';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useI18n');
+vi.mock('dashboard/composables/route');
+vi.mock('dashboard/composables/useAdmin');
+vi.mock('dashboard/helper/URLHelper');
+
+const mockRoutes = [
+  { path: 'accounts/:accountId/dashboard', name: 'dashboard' },
+  {
+    path: 'accounts/:accountId/contacts',
+    name: 'contacts',
+    featureFlag: MOCK_FEATURE_FLAGS.CRM,
+  },
+  {
+    path: 'accounts/:accountId/settings/agents/list',
+    name: 'agent_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.AGENT_MANAGEMENT,
+  },
+  {
+    path: 'accounts/:accountId/settings/teams/list',
+    name: 'team_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.TEAM_MANAGEMENT,
+  },
+  {
+    path: 'accounts/:accountId/settings/inboxes/list',
+    name: 'inbox_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.INBOX_MANAGEMENT,
+  },
+  { path: 'accounts/:accountId/profile/settings', name: 'profile_settings' },
+  { path: 'accounts/:accountId/notifications', name: 'notifications' },
+  {
+    path: 'accounts/:accountId/reports/overview',
+    name: 'reports_overview',
+    featureFlag: MOCK_FEATURE_FLAGS.REPORTS,
+  },
+  {
+    path: 'accounts/:accountId/settings/labels/list',
+    name: 'label_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.LABELS,
+  },
+  {
+    path: 'accounts/:accountId/settings/canned-response/list',
+    name: 'canned_responses',
+    featureFlag: MOCK_FEATURE_FLAGS.CANNED_RESPONSES,
+  },
+  {
+    path: 'accounts/:accountId/settings/applications',
+    name: 'applications',
+    featureFlag: MOCK_FEATURE_FLAGS.INTEGRATIONS,
+  },
+];
+
+describe('useGoToCommandHotKeys', () => {
+  let store;
+
+  beforeEach(() => {
+    store = {
+      getters: {
+        getCurrentAccountId: 1,
+        'accounts/isFeatureEnabledonAccount': vi.fn().mockReturnValue(true),
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    useRouter.mockReturnValue({ push: vi.fn() });
+    useAdmin.mockReturnValue({ isAdmin: { value: true } });
+    frontendURL.mockImplementation(url => url);
+  });
+
+  it('should return goToCommandHotKeys computed property', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    expect(goToCommandHotKeys.value).toBeDefined();
+    expect(goToCommandHotKeys.value.length).toBeGreaterThan(0);
+  });
+
+  it('should filter commands based on feature flags', () => {
+    store.getters['accounts/isFeatureEnabledonAccount'] = vi.fn(
+      (accountId, flag) => flag !== MOCK_FEATURE_FLAGS.CRM
+    );
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+
+    mockRoutes.forEach(route => {
+      const command = goToCommandHotKeys.value.find(cmd =>
+        cmd.id.includes(route.name)
+      );
+      if (route.featureFlag === MOCK_FEATURE_FLAGS.CRM) {
+        expect(command).toBeUndefined();
+      } else if (!route.featureFlag) {
+        expect(command).toBeDefined();
+      }
+    });
+  });
+
+  it('should filter commands for non-admin users', () => {
+    useAdmin.mockReturnValue({ isAdmin: { value: false } });
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+
+    const adminOnlyCommands = goToCommandHotKeys.value.filter(
+      cmd =>
+        cmd.id.includes('agent_settings') ||
+        cmd.id.includes('team_settings') ||
+        cmd.id.includes('inbox_settings')
+    );
+    expect(adminOnlyCommands.length).toBe(0);
+  });
+
+  it('should include commands for both admin and agent roles when user is admin', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    const adminCommand = goToCommandHotKeys.value.find(cmd =>
+      cmd.id.includes('agent_settings')
+    );
+    const agentCommand = goToCommandHotKeys.value.find(cmd =>
+      cmd.id.includes('profile_settings')
+    );
+    expect(adminCommand).toBeDefined();
+    expect(agentCommand).toBeDefined();
+  });
+
+  it('should translate section and title for each command', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      expect(useI18n().t).toHaveBeenCalledWith(
+        expect.stringContaining('COMMAND_BAR.SECTIONS.')
+      );
+      expect(useI18n().t).toHaveBeenCalledWith(
+        expect.stringContaining('COMMAND_BAR.COMMANDS.')
+      );
+      expect(command.section).toBeDefined();
+      expect(command.title).toBeDefined();
+    });
+  });
+
+  it('should call router.push with correct URL when handler is called', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      command.handler();
+      expect(useRouter().push).toHaveBeenCalledWith(expect.any(String));
+    });
+  });
+
+  it('should use current account ID in the path', () => {
+    store.getters.getCurrentAccountId = 42;
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      command.handler();
+      expect(useRouter().push).toHaveBeenCalledWith(
+        expect.stringContaining('42')
+      );
+    });
+  });
+
+  it('should include icon for each command', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      expect(command.icon).toBeDefined();
+    });
+  });
+
+  it('should return commands for all enabled features', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    const enabledFeatureCommands = goToCommandHotKeys.value.filter(cmd =>
+      mockRoutes.some(route => route.featureFlag && cmd.id.includes(route.name))
+    );
+    expect(enabledFeatureCommands.length).toBeGreaterThan(0);
+  });
+
+  it('should not return commands for disabled features', () => {
+    store.getters['accounts/isFeatureEnabledonAccount'] = vi.fn(() => false);
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    const disabledFeatureCommands = goToCommandHotKeys.value.filter(cmd =>
+      mockRoutes.some(route => route.featureFlag && cmd.id.includes(route.name))
+    );
+    expect(disabledFeatureCommands.length).toBe(0);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useInboxHotKeys.spec.js

@@ -0,0 +1,37 @@
+import { useInboxHotKeys } from '../useInboxHotKeys';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { isAInboxViewRoute } from 'dashboard/helper/routeHelpers';
+
+vi.mock('dashboard/composables/useI18n');
+vi.mock('dashboard/composables/route');
+vi.mock('dashboard/helper/routeHelpers');
+vi.mock('shared/helpers/mitt');
+
+describe('useInboxHotKeys', () => {
+  beforeEach(() => {
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    useRoute.mockReturnValue({ name: 'inbox_dashboard' });
+    isAInboxViewRoute.mockReturnValue(true);
+  });
+
+  it('should return inbox hot keys when on an inbox view route', () => {
+    const { inboxHotKeys } = useInboxHotKeys();
+    expect(inboxHotKeys.value.length).toBeGreaterThan(0);
+    expect(inboxHotKeys.value[0].id).toBe('snooze_notification');
+  });
+
+  it('should return an empty array when not on an inbox view route', () => {
+    isAInboxViewRoute.mockReturnValue(false);
+    const { inboxHotKeys } = useInboxHotKeys();
+    expect(inboxHotKeys.value).toEqual([]);
+  });
+
+  it('should have the correct structure for snooze actions', () => {
+    const { inboxHotKeys } = useInboxHotKeys();
+    const snoozeNotificationAction = inboxHotKeys.value.find(
+      action => action.id === 'snooze_notification'
+    );
+    expect(snoozeNotificationAction).toBeDefined();
+  });
+});

app/javascript/dashboard/composables/commands/useAppearanceHotKeys.js

@@ -0,0 +1,70 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import {
+  ICON_APPEARANCE,
+  ICON_LIGHT_MODE,
+  ICON_DARK_MODE,
+  ICON_SYSTEM_MODE,
+} from 'dashboard/helper/commandbar/icons';
+import { LocalStorage } from 'shared/helpers/localStorage';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { setColorTheme } from 'dashboard/helper/themeHelper.js';
+
+const getThemeOptions = t => [
+  {
+    key: 'light',
+    label: t('COMMAND_BAR.COMMANDS.LIGHT_MODE'),
+    icon: ICON_LIGHT_MODE,
+  },
+  {
+    key: 'dark',
+    label: t('COMMAND_BAR.COMMANDS.DARK_MODE'),
+    icon: ICON_DARK_MODE,
+  },
+  {
+    key: 'auto',
+    label: t('COMMAND_BAR.COMMANDS.SYSTEM_MODE'),
+    icon: ICON_SYSTEM_MODE,
+  },
+];
+
+const setAppearance = theme => {
+  LocalStorage.set(LOCAL_STORAGE_KEYS.COLOR_SCHEME, theme);
+  const isOSOnDarkMode = window.matchMedia(
+    '(prefers-color-scheme: dark)'
+  ).matches;
+  setColorTheme(isOSOnDarkMode);
+};
+
+export function useAppearanceHotKeys() {
+  const { t } = useI18n();
+
+  const themeOptions = computed(() => getThemeOptions(t));
+
+  const goToAppearanceHotKeys = computed(() => {
+    const options = themeOptions.value.map(theme => ({
+      id: theme.key,
+      title: theme.label,
+      parent: 'appearance_settings',
+      section: t('COMMAND_BAR.SECTIONS.APPEARANCE'),
+      icon: theme.icon,
+      handler: () => {
+        setAppearance(theme.key);
+      },
+    }));
+    return [
+      {
+        id: 'appearance_settings',
+        title: t('COMMAND_BAR.COMMANDS.CHANGE_APPEARANCE'),
+        section: t('COMMAND_BAR.SECTIONS.APPEARANCE'),
+        icon: ICON_APPEARANCE,
+        children: options.map(option => option.id),
+      },
+      ...options,
+    ];
+  });
+
+  return {
+    goToAppearanceHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useBulkActionsHotKeys.js

@@ -0,0 +1,89 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import wootConstants from 'dashboard/constants/globals';
+
+import {
+  CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+  CMD_BULK_ACTION_REOPEN_CONVERSATION,
+  CMD_BULK_ACTION_RESOLVE_CONVERSATION,
+} from 'dashboard/helper/commandbar/events';
+import {
+  ICON_SNOOZE_CONVERSATION,
+  ICON_REOPEN_CONVERSATION,
+  ICON_RESOLVE_CONVERSATION,
+} from 'dashboard/helper/commandbar/icons';
+import { emitter } from 'shared/helpers/mitt';
+
+import { createSnoozeHandlers } from 'dashboard/helper/commandbar/actions';
+
+const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
+
+const createEmitHandler = event => () => emitter.emit(event);
+
+const SNOOZE_CONVERSATION_BULK_ACTIONS = [
+  {
+    id: 'bulk_action_snooze_conversation',
+    title: 'COMMAND_BAR.COMMANDS.SNOOZE_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+    icon: ICON_SNOOZE_CONVERSATION,
+    children: Object.values(SNOOZE_OPTIONS),
+  },
+  ...createSnoozeHandlers(
+    CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+    'bulk_action_snooze_conversation',
+    'COMMAND_BAR.SECTIONS.BULK_ACTIONS'
+  ),
+];
+
+const RESOLVED_CONVERSATION_BULK_ACTIONS = [
+  {
+    id: 'bulk_action_reopen_conversation',
+    title: 'COMMAND_BAR.COMMANDS.REOPEN_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+    icon: ICON_REOPEN_CONVERSATION,
+    handler: createEmitHandler(CMD_BULK_ACTION_REOPEN_CONVERSATION),
+  },
+];
+
+const OPEN_CONVERSATION_BULK_ACTIONS = [
+  {
+    id: 'bulk_action_resolve_conversation',
+    title: 'COMMAND_BAR.COMMANDS.RESOLVE_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+    icon: ICON_RESOLVE_CONVERSATION,
+    handler: createEmitHandler(CMD_BULK_ACTION_RESOLVE_CONVERSATION),
+  },
+];
+
+export function useBulkActionsHotKeys() {
+  const { t } = useI18n();
+
+  const selectedConversations = useMapGetter(
+    'bulkActions/getSelectedConversationIds'
+  );
+
+  const prepareActions = actions => {
+    return actions.map(action => ({
+      ...action,
+      title: t(action.title),
+      section: t(action.section),
+    }));
+  };
+
+  const bulkActionsHotKeys = computed(() => {
+    let actions = [];
+    if (selectedConversations.value.length > 0) {
+      actions = [
+        ...SNOOZE_CONVERSATION_BULK_ACTIONS,
+        ...RESOLVED_CONVERSATION_BULK_ACTIONS,
+        ...OPEN_CONVERSATION_BULK_ACTIONS,
+      ];
+    }
+    return prepareActions(actions);
+  });
+
+  return {
+    bulkActionsHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useConversationHotKeys.js

@@ -0,0 +1,408 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useRoute } from 'dashboard/composables/route';
+import { emitter } from 'shared/helpers/mitt';
+import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
+import { useAI } from 'dashboard/composables/useAI';
+import { useAgentsList } from 'dashboard/composables/useAgentsList';
+import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
+import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
+
+import wootConstants from 'dashboard/constants/globals';
+
+import {
+  ICON_ADD_LABEL,
+  ICON_ASSIGN_AGENT,
+  ICON_ASSIGN_PRIORITY,
+  ICON_ASSIGN_TEAM,
+  ICON_REMOVE_LABEL,
+  ICON_PRIORITY_URGENT,
+  ICON_PRIORITY_HIGH,
+  ICON_PRIORITY_LOW,
+  ICON_PRIORITY_MEDIUM,
+  ICON_PRIORITY_NONE,
+  ICON_AI_ASSIST,
+  ICON_AI_SUMMARY,
+  ICON_AI_SHORTEN,
+  ICON_AI_EXPAND,
+  ICON_AI_GRAMMAR,
+} from 'dashboard/helper/commandbar/icons';
+
+import {
+  OPEN_CONVERSATION_ACTIONS,
+  SNOOZE_CONVERSATION_ACTIONS,
+  RESOLVED_CONVERSATION_ACTIONS,
+  SEND_TRANSCRIPT_ACTION,
+  UNMUTE_ACTION,
+  MUTE_ACTION,
+} from 'dashboard/helper/commandbar/actions';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+} from 'dashboard/helper/routeHelpers';
+
+const prepareActions = (actions, t) => {
+  return actions.map(action => ({
+    ...action,
+    title: t(action.title),
+    section: t(action.section),
+  }));
+};
+
+const createPriorityOptions = (t, currentPriority) => {
+  return [
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.NONE'),
+      key: null,
+      icon: ICON_PRIORITY_NONE,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.URGENT'),
+      key: 'urgent',
+      icon: ICON_PRIORITY_URGENT,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.HIGH'),
+      key: 'high',
+      icon: ICON_PRIORITY_HIGH,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM'),
+      key: 'medium',
+      icon: ICON_PRIORITY_MEDIUM,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.LOW'),
+      key: 'low',
+      icon: ICON_PRIORITY_LOW,
+    },
+  ].filter(item => item.key !== currentPriority);
+};
+
+const createNonDraftMessageAIAssistActions = (t, replyMode) => {
+  if (replyMode === REPLY_EDITOR_MODES.REPLY) {
+    return [
+      {
+        label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.REPLY_SUGGESTION'),
+        key: 'reply_suggestion',
+        icon: ICON_AI_ASSIST,
+      },
+    ];
+  }
+  return [
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SUMMARIZE'),
+      key: 'summarize',
+      icon: ICON_AI_SUMMARY,
+    },
+  ];
+};
+
+const createDraftMessageAIAssistActions = t => {
+  return [
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.REPHRASE'),
+      key: 'rephrase',
+      icon: ICON_AI_ASSIST,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.FIX_SPELLING_GRAMMAR'),
+      key: 'fix_spelling_grammar',
+      icon: ICON_AI_GRAMMAR,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.EXPAND'),
+      key: 'expand',
+      icon: ICON_AI_EXPAND,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SHORTEN'),
+      key: 'shorten',
+      icon: ICON_AI_SHORTEN,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.MAKE_FRIENDLY'),
+      key: 'make_friendly',
+      icon: ICON_AI_ASSIST,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.MAKE_FORMAL'),
+      key: 'make_formal',
+      icon: ICON_AI_ASSIST,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SIMPLIFY'),
+      key: 'simplify',
+      icon: ICON_AI_ASSIST,
+    },
+  ];
+};
+
+export function useConversationHotKeys() {
+  const { t } = useI18n();
+  const store = useStore();
+  const route = useRoute();
+
+  const {
+    activeLabels,
+    inactiveLabels,
+    addLabelToConversation,
+    removeLabelFromConversation,
+  } = useConversationLabels();
+
+  const { isAIIntegrationEnabled } = useAI();
+  const { agentsList } = useAgentsList();
+
+  const currentChat = useMapGetter('getSelectedChat');
+  const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
+  const contextMenuChatId = useMapGetter('getContextMenuChatId');
+  const teams = useMapGetter('teams/getTeams');
+  const getDraftMessage = useMapGetter('draftMessages/get');
+
+  const conversationId = computed(() => currentChat.value?.id);
+  const draftKey = computed(
+    () => `draft-${conversationId.value}-${replyMode.value}`
+  );
+
+  const draftMessage = computed(() => getDraftMessage.value(draftKey.value));
+
+  const hasAnAssignedTeam = computed(() => !!currentChat.value?.meta?.team);
+
+  const teamsList = computed(() => {
+    if (hasAnAssignedTeam.value) {
+      return [{ id: 0, name: t('TEAMS_SETTINGS.LIST.NONE') }, ...teams.value];
+    }
+    return teams.value;
+  });
+
+  const onChangeAssignee = action => {
+    store.dispatch('assignAgent', {
+      conversationId: currentChat.value.id,
+      agentId: action.agentInfo.id,
+    });
+  };
+
+  const onChangePriority = action => {
+    store.dispatch('assignPriority', {
+      conversationId: currentChat.value.id,
+      priority: action.priority.key,
+    });
+  };
+
+  const onChangeTeam = action => {
+    store.dispatch('assignTeam', {
+      conversationId: currentChat.value.id,
+      teamId: action.teamInfo.id,
+    });
+  };
+
+  const statusActions = computed(() => {
+    const isOpen = currentChat.value?.status === wootConstants.STATUS_TYPE.OPEN;
+    const isSnoozed =
+      currentChat.value?.status === wootConstants.STATUS_TYPE.SNOOZED;
+    const isResolved =
+      currentChat.value?.status === wootConstants.STATUS_TYPE.RESOLVED;
+
+    let actions = [];
+    if (isOpen) {
+      actions = [...OPEN_CONVERSATION_ACTIONS, ...SNOOZE_CONVERSATION_ACTIONS];
+    } else if (isResolved || isSnoozed) {
+      actions = RESOLVED_CONVERSATION_ACTIONS;
+    }
+    return prepareActions(actions, t);
+  });
+
+  const priorityOptions = computed(() =>
+    createPriorityOptions(t, currentChat.value?.priority)
+  );
+
+  const assignAgentActions = computed(() => {
+    const agentOptions = agentsList.value.map(agent => ({
+      id: `agent-${agent.id}`,
+      title: agent.name,
+      parent: 'assign_an_agent',
+      section: t('COMMAND_BAR.SECTIONS.CHANGE_ASSIGNEE'),
+      agentInfo: agent,
+      icon: ICON_ASSIGN_AGENT,
+      handler: onChangeAssignee,
+    }));
+    return [
+      {
+        id: 'assign_an_agent',
+        title: t('COMMAND_BAR.COMMANDS.ASSIGN_AN_AGENT'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ASSIGN_AGENT,
+        children: agentOptions.map(option => option.id),
+      },
+      ...agentOptions,
+    ];
+  });
+
+  const assignPriorityActions = computed(() => {
+    const options = priorityOptions.value.map(priority => ({
+      id: `priority-${priority.key}`,
+      title: priority.label,
+      parent: 'assign_priority',
+      section: t('COMMAND_BAR.SECTIONS.CHANGE_PRIORITY'),
+      priority: priority,
+      icon: priority.icon,
+      handler: onChangePriority,
+    }));
+    return [
+      {
+        id: 'assign_priority',
+        title: t('COMMAND_BAR.COMMANDS.ASSIGN_PRIORITY'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ASSIGN_PRIORITY,
+        children: options.map(option => option.id),
+      },
+      ...options,
+    ];
+  });
+
+  const assignTeamActions = computed(() => {
+    const teamOptions = teamsList.value.map(team => ({
+      id: `team-${team.id}`,
+      title: team.name,
+      parent: 'assign_a_team',
+      section: t('COMMAND_BAR.SECTIONS.CHANGE_TEAM'),
+      teamInfo: team,
+      icon: ICON_ASSIGN_TEAM,
+      handler: onChangeTeam,
+    }));
+    return [
+      {
+        id: 'assign_a_team',
+        title: t('COMMAND_BAR.COMMANDS.ASSIGN_A_TEAM'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ASSIGN_TEAM,
+        children: teamOptions.map(option => option.id),
+      },
+      ...teamOptions,
+    ];
+  });
+
+  const addLabelActions = computed(() => {
+    const availableLabels = inactiveLabels.value.map(label => ({
+      id: label.title,
+      title: `#${label.title}`,
+      parent: 'add_a_label_to_the_conversation',
+      section: t('COMMAND_BAR.SECTIONS.ADD_LABEL'),
+      icon: ICON_ADD_LABEL,
+      handler: action => addLabelToConversation({ title: action.id }),
+    }));
+    return [
+      ...availableLabels,
+      {
+        id: 'add_a_label_to_the_conversation',
+        title: t('COMMAND_BAR.COMMANDS.ADD_LABELS_TO_CONVERSATION'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ADD_LABEL,
+        children: inactiveLabels.value.map(label => label.title),
+      },
+    ];
+  });
+
+  const removeLabelActions = computed(() => {
+    const activeLabelsComputed = activeLabels.value.map(label => ({
+      id: label.title,
+      title: `#${label.title}`,
+      parent: 'remove_a_label_to_the_conversation',
+      section: t('COMMAND_BAR.SECTIONS.REMOVE_LABEL'),
+      icon: ICON_REMOVE_LABEL,
+      handler: action => removeLabelFromConversation(action.id),
+    }));
+    return [
+      ...activeLabelsComputed,
+      {
+        id: 'remove_a_label_to_the_conversation',
+        title: t('COMMAND_BAR.COMMANDS.REMOVE_LABEL_FROM_CONVERSATION'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_REMOVE_LABEL,
+        children: activeLabels.value.map(label => label.title),
+      },
+    ];
+  });
+
+  const labelActions = computed(() => {
+    if (activeLabels.value.length) {
+      return [...addLabelActions.value, ...removeLabelActions.value];
+    }
+    return addLabelActions.value;
+  });
+
+  const conversationAdditionalActions = computed(() => {
+    return prepareActions(
+      [
+        currentChat.value.muted ? UNMUTE_ACTION : MUTE_ACTION,
+        SEND_TRANSCRIPT_ACTION,
+      ],
+      t
+    );
+  });
+
+  const AIAssistActions = computed(() => {
+    const aiOptions = draftMessage.value
+      ? createDraftMessageAIAssistActions(t)
+      : createNonDraftMessageAIAssistActions(t, replyMode.value);
+    const options = aiOptions.map(item => ({
+      id: `ai-assist-${item.key}`,
+      title: item.label,
+      parent: 'ai_assist',
+      section: t('COMMAND_BAR.SECTIONS.AI_ASSIST'),
+      priority: item,
+      icon: item.icon,
+      handler: () => emitter.emit(CMD_AI_ASSIST, item.key),
+    }));
+    return [
+      {
+        id: 'ai_assist',
+        title: t('COMMAND_BAR.COMMANDS.AI_ASSIST'),
+        section: t('COMMAND_BAR.SECTIONS.AI_ASSIST'),
+        icon: ICON_AI_ASSIST,
+        children: options.map(option => option.id),
+      },
+      ...options,
+    ];
+  });
+
+  const isConversationOrInboxRoute = computed(() => {
+    return isAConversationRoute(route.name) || isAInboxViewRoute(route.name);
+  });
+
+  const shouldShowSnoozeOption = computed(() => {
+    return (
+      isAConversationRoute(route.name, true, false) && contextMenuChatId.value
+    );
+  });
+
+  const getDefaultConversationHotKeys = computed(() => {
+    const defaultConversationHotKeys = [
+      ...statusActions.value,
+      ...conversationAdditionalActions.value,
+      ...assignAgentActions.value,
+      ...assignTeamActions.value,
+      ...labelActions.value,
+      ...assignPriorityActions.value,
+    ];
+    if (isAIIntegrationEnabled.value) {
+      return [...defaultConversationHotKeys, ...AIAssistActions.value];
+    }
+    return defaultConversationHotKeys;
+  });
+
+  const conversationHotKeys = computed(() => {
+    if (shouldShowSnoozeOption.value) {
+      return prepareActions(SNOOZE_CONVERSATION_ACTIONS, t);
+    }
+    if (isConversationOrInboxRoute.value) {
+      return getDefaultConversationHotKeys.value;
+    }
+    return [];
+  });
+
+  return {
+    conversationHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useGoToCommandHotKeys.js

@@ -1,3 +1,8 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useRouter } from 'dashboard/composables/route';
+import { useAdmin } from 'dashboard/composables/useAdmin';
 import {
   ICON_ACCOUNT_SETTINGS,
   ICON_AGENT_REPORTS,
@@ -14,11 +19,9 @@ import {
   ICON_TEAM_REPORTS,
   ICON_USER_PROFILE,
   ICON_CONVERSATION_REPORTS,
-} from './CommandBarIcons';
-import { frontendURL } from '../../../helper/URLHelper';
-import { mapGetters } from 'vuex';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-import { FEATURE_FLAGS } from '../../../featureFlags';
+} from 'dashboard/helper/commandbar/icons';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const GO_TO_COMMANDS = [
   {
@@ -172,45 +175,45 @@ const GO_TO_COMMANDS = [
   },
 ];
 
-export default {
-  setup() {
-    const { isAdmin } = useAdmin();
-    return {
-      isAdmin,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-    }),
-    goToCommandHotKeys() {
-      let commands = GO_TO_COMMANDS.filter(cmd => {
-        if (cmd.featureFlag) {
-          return this.isFeatureEnabledonAccount(
-            this.accountId,
-            cmd.featureFlag
-          );
-        }
-        return true;
-      });
+export function useGoToCommandHotKeys() {
+  const { t } = useI18n();
+  const router = useRouter();
+  const { isAdmin } = useAdmin();
 
-      if (!this.isAdmin) {
-        commands = commands.filter(command => command.role.includes('agent'));
+  const currentAccountId = useMapGetter('getCurrentAccountId');
+  const isFeatureEnabledOnAccount = useMapGetter(
+    'accounts/isFeatureEnabledonAccount'
+  );
+
+  const openRoute = url => {
+    router.push(frontendURL(url));
+  };
+
+  const goToCommandHotKeys = computed(() => {
+    let commands = GO_TO_COMMANDS.filter(cmd => {
+      if (cmd.featureFlag) {
+        return isFeatureEnabledOnAccount.value(
+          currentAccountId.value,
+          cmd.featureFlag
+        );
       }
+      return true;
+    });
 
-      return commands.map(command => ({
-        id: command.id,
-        section: this.$t(command.section),
-        title: this.$t(command.title),
-        icon: command.icon,
-        handler: () => this.openRoute(command.path(this.accountId)),
-      }));
-    },
-  },
-  methods: {
-    openRoute(url) {
-      this.$router.push(frontendURL(url));
-    },
-  },
-};
+    if (!isAdmin.value) {
+      commands = commands.filter(command => command.role.includes('agent'));
+    }
+
+    return commands.map(command => ({
+      id: command.id,
+      section: t(command.section),
+      title: t(command.title),
+      icon: command.icon,
+      handler: () => openRoute(command.path(currentAccountId.value)),
+    }));
+  });
+
+  return {
+    goToCommandHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useInboxHotKeys.js

@@ -1,13 +1,19 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
 import wootConstants from 'dashboard/constants/globals';
 
-import { CMD_SNOOZE_NOTIFICATION } from './commandBarBusEvents';
-import { ICON_SNOOZE_NOTIFICATION } from './CommandBarIcons';
+import { CMD_SNOOZE_NOTIFICATION } from 'dashboard/helper/commandbar/events';
+import { ICON_SNOOZE_NOTIFICATION } from 'dashboard/helper/commandbar/icons';
 import { emitter } from 'shared/helpers/mitt';
 
 import { isAInboxViewRoute } from 'dashboard/helper/routeHelpers';
 
 const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
 
+const createSnoozeHandler = option => () =>
+  emitter.emit(CMD_SNOOZE_NOTIFICATION, option);
+
 const INBOX_SNOOZE_EVENTS = [
   {
     id: 'snooze_notification',
@@ -21,8 +27,7 @@ const INBOX_SNOOZE_EVENTS = [
     parent: 'snooze_notification',
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_TOMORROW,
@@ -30,8 +35,7 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_TOMORROW),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_TOMORROW),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_NEXT_WEEK,
@@ -39,8 +43,7 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_NEXT_MONTH,
@@ -48,35 +51,38 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME,
-    title: 'COMMAND_BAR.COMMANDS.CUSTOM',
+    title: 'COMMAND_BAR.COMMANDS.UNTIL_CUSTOM_TIME',
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
   },
 ];
-export default {
-  computed: {
-    inboxHotKeys() {
-      if (isAInboxViewRoute(this.$route.name)) {
-        return this.prepareActions(INBOX_SNOOZE_EVENTS);
-      }
-      return [];
-    },
-  },
-  methods: {
-    prepareActions(actions) {
-      return actions.map(action => ({
-        ...action,
-        title: this.$t(action.title),
-        section: this.$t(action.section),
-      }));
-    },
-  },
-};
+
+export function useInboxHotKeys() {
+  const { t } = useI18n();
+  const route = useRoute();
+
+  const prepareActions = actions => {
+    return actions.map(action => ({
+      ...action,
+      title: t(action.title),
+      section: action.section ? t(action.section) : undefined,
+    }));
+  };
+
+  const inboxHotKeys = computed(() => {
+    if (isAInboxViewRoute(route.name)) {
+      return prepareActions(INBOX_SNOOZE_EVENTS);
+    }
+    return [];
+  });
+
+  return {
+    inboxHotKeys,
+  };
+}

app/javascript/dashboard/composables/spec/fixtures/agentFixtures.js

@@ -0,0 +1,63 @@
+import { allAgentsData } from 'dashboard/helper/specs/fixtures/agentFixtures';
+
+export { allAgentsData };
+export const formattedAgentsData = [
+  {
+    account_id: 0,
+    confirmed: true,
+    email: 'None',
+    id: 0,
+    name: 'None',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abraham@chatwoot.com',
+    id: 5,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'John K',
+    confirmed: true,
+    email: 'john@chatwoot.com',
+    id: 1,
+    name: 'John Kennady',
+    role: 'administrator',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Honey',
+    confirmed: true,
+    email: 'bee@chatwoot.com',
+    id: 4,
+    name: 'Honey Bee',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Samuel K',
+    confirmed: true,
+    email: 'samuel@chatwoot.com',
+    id: 2,
+    name: 'Samuel Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'offline',
+    available_name: 'James K',
+    confirmed: true,
+    email: 'james@chatwoot.com',
+    id: 3,
+    name: 'James Koti',
+    role: 'agent',
+  },
+];

app/javascript/dashboard/composables/spec/fixtures/reportFixtures.js

@@ -0,0 +1,37 @@
+export const summary = {
+  avg_first_response_time: '198.6666666666667',
+  avg_resolution_time: '208.3333333333333',
+  conversations_count: 5000,
+  incoming_messages_count: 5,
+  outgoing_messages_count: 3,
+  previous: {
+    avg_first_response_time: '89.0',
+    avg_resolution_time: '145.0',
+    conversations_count: 4,
+    incoming_messages_count: 5,
+    outgoing_messages_count: 4,
+    resolutions_count: 0,
+  },
+  resolutions_count: 3,
+};
+
+export const botSummary = {
+  bot_resolutions_count: 10,
+  bot_handoffs_count: 20,
+  previous: {
+    bot_resolutions_count: 8,
+    bot_handoffs_count: 5,
+  },
+};
+
+export const report = {
+  data: [
+    { value: '0.00', timestamp: 1647541800, count: 0 },
+    { value: '0.00', timestamp: 1647628200, count: 0 },
+    { value: '0.00', timestamp: 1647714600, count: 0 },
+    { value: '0.00', timestamp: 1647801000, count: 0 },
+    { value: '0.01', timestamp: 1647887400, count: 4 },
+    { value: '0.00', timestamp: 1647973800, count: 0 },
+    { value: '0.00', timestamp: 1648060200, count: 0 },
+  ],
+};

app/javascript/dashboard/composables/spec/useAI.spec.js

@@ -0,0 +1,119 @@
+import { useAI } from '../useAI';
+import {
+  useStore,
+  useStoreGetters,
+  useMapGetter,
+} from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useI18n } from '../useI18n';
+import OpenAPI from 'dashboard/api/integrations/openapi';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables');
+vi.mock('../useI18n');
+vi.mock('dashboard/api/integrations/openapi');
+vi.mock('dashboard/helper/AnalyticsHelper/events', () => ({
+  OPEN_AI_EVENTS: {
+    TEST_EVENT: 'open_ai_test_event',
+  },
+}));
+
+describe('useAI', () => {
+  const mockStore = {
+    dispatch: vi.fn(),
+  };
+
+  const mockGetters = {
+    'integrations/getUIFlags': { value: { isFetching: false } },
+    'draftMessages/get': { value: () => 'Draft message' },
+  };
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+    useStore.mockReturnValue(mockStore);
+    useStoreGetters.mockReturnValue(mockGetters);
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'integrations/getAppIntegrations': [],
+        getSelectedChat: { id: '123' },
+        'draftMessages/getReplyEditorMode': 'reply',
+      };
+      return { value: mockValues[getter] };
+    });
+    useTrack.mockReturnValue(vi.fn());
+    useI18n.mockReturnValue({ t: vi.fn() });
+    useAlert.mockReturnValue(vi.fn());
+  });
+
+  it('initializes computed properties correctly', async () => {
+    const { uiFlags, appIntegrations, currentChat, replyMode, draftMessage } =
+      useAI();
+
+    expect(uiFlags.value).toEqual({ isFetching: false });
+    expect(appIntegrations.value).toEqual([]);
+    expect(currentChat.value).toEqual({ id: '123' });
+    expect(replyMode.value).toBe('reply');
+    expect(draftMessage.value).toBe('Draft message');
+  });
+
+  it('fetches integrations if required', async () => {
+    const { fetchIntegrationsIfRequired } = useAI();
+    await fetchIntegrationsIfRequired();
+    expect(mockStore.dispatch).toHaveBeenCalledWith('integrations/get');
+  });
+
+  it('does not fetch integrations if already loaded', async () => {
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'integrations/getAppIntegrations': [{ id: 'openai' }],
+        getSelectedChat: { id: '123' },
+        'draftMessages/getReplyEditorMode': 'reply',
+      };
+      return { value: mockValues[getter] };
+    });
+
+    const { fetchIntegrationsIfRequired } = useAI();
+    await fetchIntegrationsIfRequired();
+    expect(mockStore.dispatch).not.toHaveBeenCalled();
+  });
+
+  it('records analytics correctly', async () => {
+    const mockTrack = vi.fn();
+    useTrack.mockReturnValue(mockTrack);
+    const { recordAnalytics } = useAI();
+
+    await recordAnalytics('TEST_EVENT', { data: 'test' });
+
+    expect(mockTrack).toHaveBeenCalledWith('open_ai_test_event', {
+      type: 'TEST_EVENT',
+      data: 'test',
+    });
+  });
+
+  it('fetches label suggestions', async () => {
+    OpenAPI.processEvent.mockResolvedValue({
+      data: { message: 'label1, label2' },
+    });
+
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'integrations/getAppIntegrations': [
+          { id: 'openai', hooks: [{ id: 'hook1' }] },
+        ],
+        getSelectedChat: { id: '123' },
+      };
+      return { value: mockValues[getter] };
+    });
+
+    const { fetchLabelSuggestions } = useAI();
+    const result = await fetchLabelSuggestions();
+
+    expect(OpenAPI.processEvent).toHaveBeenCalledWith({
+      type: 'label_suggestion',
+      hookId: 'hook1',
+      conversationId: '123',
+    });
+
+    expect(result).toEqual(['label1', 'label2']);
+  });
+});

app/javascript/dashboard/composables/spec/useAccount.spec.js

@@ -0,0 +1,37 @@
+import { ref } from 'vue';
+import { describe, it, expect, vi } from 'vitest';
+import { useAccount } from '../useAccount';
+import { useStoreGetters } from 'dashboard/composables/store';
+
+vi.mock('dashboard/composables/store');
+
+describe('useAccount', () => {
+  beforeEach(() => {
+    useStoreGetters.mockReturnValue({
+      getCurrentAccountId: ref(123),
+    });
+  });
+
+  it('returns accountId as a computed property', () => {
+    const { accountId } = useAccount();
+    expect(accountId.value).toBe(123);
+  });
+
+  it('generates account-scoped URLs correctly', () => {
+    const { accountScopedUrl } = useAccount();
+    const result = accountScopedUrl('settings/inbox/new');
+    expect(result).toBe('/app/accounts/123/settings/inbox/new');
+  });
+
+  it('handles URLs with leading slash', () => {
+    const { accountScopedUrl } = useAccount();
+    const result = accountScopedUrl('users');
+    expect(result).toBe('/app/accounts/123/users');
+  });
+
+  it('handles empty URL', () => {
+    const { accountScopedUrl } = useAccount();
+    const result = accountScopedUrl('');
+    expect(result).toBe('/app/accounts/123/');
+  });
+});

app/javascript/dashboard/composables/spec/useAgentsList.spec.js

@@ -0,0 +1,91 @@
+import { ref } from 'vue';
+import { describe, it, expect, vi, beforeEach } from 'vitest';
+import { useAgentsList } from '../useAgentsList';
+import { useMapGetter } from 'dashboard/composables/store';
+import { allAgentsData, formattedAgentsData } from './fixtures/agentFixtures';
+import * as agentHelper from 'dashboard/helper/agentHelper';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/helper/agentHelper');
+
+const mockUseMapGetter = (overrides = {}) => {
+  const defaultGetters = {
+    getCurrentUser: ref(allAgentsData[0]),
+    getSelectedChat: ref({ inbox_id: 1, meta: { assignee: true } }),
+    getCurrentAccountId: ref(1),
+    'inboxAssignableAgents/getAssignableAgents': ref(() => allAgentsData),
+  };
+
+  const mergedGetters = { ...defaultGetters, ...overrides };
+
+  useMapGetter.mockImplementation(getter => mergedGetters[getter]);
+};
+
+describe('useAgentsList', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+    agentHelper.getAgentsByUpdatedPresence.mockImplementation(agents => agents);
+    agentHelper.getSortedAgentsByAvailability.mockReturnValue(
+      formattedAgentsData.slice(1)
+    );
+    agentHelper.getCombinedAgents.mockImplementation(
+      (agents, includeNone, isAgentSelected) => {
+        if (includeNone && isAgentSelected) {
+          return [agentHelper.createNoneAgent, ...agents];
+        }
+        return agents;
+      }
+    );
+
+    mockUseMapGetter();
+  });
+
+  it('returns agentsList and assignableAgents', () => {
+    const { agentsList, assignableAgents } = useAgentsList();
+
+    expect(assignableAgents.value).toEqual(allAgentsData);
+    expect(agentsList.value).toEqual([
+      agentHelper.createNoneAgent,
+      ...formattedAgentsData.slice(1),
+    ]);
+  });
+
+  it('includes None agent when includeNoneAgent is true', () => {
+    const { agentsList } = useAgentsList(true);
+
+    expect(agentsList.value[0]).toEqual(agentHelper.createNoneAgent);
+    expect(agentsList.value.length).toBe(formattedAgentsData.length);
+  });
+
+  it('excludes None agent when includeNoneAgent is false', () => {
+    const { agentsList } = useAgentsList(false);
+
+    expect(agentsList.value[0]).not.toEqual(agentHelper.createNoneAgent);
+    expect(agentsList.value.length).toBe(formattedAgentsData.length - 1);
+  });
+
+  it('handles empty assignable agents', () => {
+    mockUseMapGetter({
+      'inboxAssignableAgents/getAssignableAgents': ref(() => []),
+    });
+    agentHelper.getSortedAgentsByAvailability.mockReturnValue([]);
+
+    const { agentsList, assignableAgents } = useAgentsList();
+
+    expect(assignableAgents.value).toEqual([]);
+    expect(agentsList.value).toEqual([agentHelper.createNoneAgent]);
+  });
+
+  it('handles missing inbox_id', () => {
+    mockUseMapGetter({
+      getSelectedChat: ref({ meta: { assignee: true } }),
+      'inboxAssignableAgents/getAssignableAgents': ref(() => []),
+    });
+    agentHelper.getSortedAgentsByAvailability.mockReturnValue([]);
+
+    const { agentsList, assignableAgents } = useAgentsList();
+
+    expect(assignableAgents.value).toEqual([]);
+    expect(agentsList.value).toEqual([agentHelper.createNoneAgent]);
+  });
+});

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -0,0 +1,295 @@
+import { useAutomation } from '../useAutomation';
+import { useStoreGetters, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from '../useI18n';
+import * as automationHelper from 'dashboard/helper/automationHelper';
+import {
+  customAttributes,
+  agents,
+  teams,
+  labels,
+  statusFilterOptions,
+  campaigns,
+  contacts,
+  inboxes,
+  languages,
+  countries,
+  slaPolicies,
+} from 'dashboard/helper/specs/fixtures/automationFixtures.js';
+import { MESSAGE_CONDITION_VALUES } from 'dashboard/constants/automation';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables');
+vi.mock('../useI18n');
+vi.mock('dashboard/helper/automationHelper');
+
+describe('useAutomation', () => {
+  beforeEach(() => {
+    useStoreGetters.mockReturnValue({
+      'attributes/getAttributes': { value: customAttributes },
+      'attributes/getAttributesByModel': {
+        value: model => {
+          return model === 'conversation_attribute'
+            ? [{ id: 1, name: 'Conversation Attribute' }]
+            : [{ id: 2, name: 'Contact Attribute' }];
+        },
+      },
+    });
+    useMapGetter.mockImplementation(getter => {
+      const getterMap = {
+        'agents/getAgents': agents,
+        'campaigns/getAllCampaigns': campaigns,
+        'contacts/getContacts': contacts,
+        'inboxes/getInboxes': inboxes,
+        'labels/getLabels': labels,
+        'teams/getTeams': teams,
+        'sla/getSLA': slaPolicies,
+      };
+      return { value: getterMap[getter] };
+    });
+    useI18n.mockReturnValue({ t: key => key });
+    useAlert.mockReturnValue(vi.fn());
+
+    // Mock getConditionOptions for different types
+    automationHelper.getConditionOptions.mockImplementation(options => {
+      const { type } = options;
+      switch (type) {
+        case 'status':
+          return statusFilterOptions;
+        case 'team_id':
+          return teams;
+        case 'assignee_id':
+          return agents;
+        case 'contact':
+          return contacts;
+        case 'inbox_id':
+          return inboxes;
+        case 'campaigns':
+          return campaigns;
+        case 'browser_language':
+          return languages;
+        case 'country_code':
+          return countries;
+        case 'message_type':
+          return MESSAGE_CONDITION_VALUES;
+        default:
+          return [];
+      }
+    });
+
+    // Mock getActionOptions for different types
+    automationHelper.getActionOptions.mockImplementation(options => {
+      const { type } = options;
+      switch (type) {
+        case 'add_label':
+          return labels;
+        case 'assign_team':
+          return teams;
+        case 'assign_agent':
+          return agents;
+        case 'send_email_to_team':
+          return teams;
+        case 'send_message':
+          return [];
+        case 'add_sla':
+          return slaPolicies;
+        default:
+          return [];
+      }
+    });
+  });
+
+  it('initializes computed properties correctly', () => {
+    const {
+      agents: computedAgents,
+      campaigns: computedCampaigns,
+      contacts: computedContacts,
+      inboxes: computedInboxes,
+      labels: computedLabels,
+      teams: computedTeams,
+      slaPolicies: computedSlaPolicies,
+    } = useAutomation();
+
+    expect(computedAgents.value).toEqual(agents);
+    expect(computedCampaigns.value).toEqual(campaigns);
+    expect(computedContacts.value).toEqual(contacts);
+    expect(computedInboxes.value).toEqual(inboxes);
+    expect(computedLabels.value).toEqual(labels);
+    expect(computedTeams.value).toEqual(teams);
+    expect(computedSlaPolicies.value).toEqual(slaPolicies);
+  });
+
+  it('appends new condition and action correctly', () => {
+    const { appendNewCondition, appendNewAction } = useAutomation();
+    const mockAutomation = {
+      event_name: 'message_created',
+      conditions: [],
+      actions: [],
+    };
+
+    automationHelper.getDefaultConditions.mockReturnValue([{}]);
+    automationHelper.getDefaultActions.mockReturnValue([{}]);
+
+    appendNewCondition(mockAutomation);
+    appendNewAction(mockAutomation);
+
+    expect(automationHelper.getDefaultConditions).toHaveBeenCalledWith(
+      'message_created'
+    );
+    expect(automationHelper.getDefaultActions).toHaveBeenCalled();
+    expect(mockAutomation.conditions).toHaveLength(1);
+    expect(mockAutomation.actions).toHaveLength(1);
+  });
+
+  it('removes filter and action correctly', () => {
+    const { removeFilter, removeAction } = useAutomation();
+    const mockAutomation = {
+      conditions: [{ id: 1 }, { id: 2 }],
+      actions: [{ id: 1 }, { id: 2 }],
+    };
+
+    removeFilter(mockAutomation, 0);
+    removeAction(mockAutomation, 0);
+
+    expect(mockAutomation.conditions).toHaveLength(1);
+    expect(mockAutomation.actions).toHaveLength(1);
+    expect(mockAutomation.conditions[0].id).toBe(2);
+    expect(mockAutomation.actions[0].id).toBe(2);
+  });
+
+  it('resets filter and action correctly', () => {
+    const { resetFilter, resetAction } = useAutomation();
+    const mockAutomation = {
+      event_name: 'message_created',
+      conditions: [
+        {
+          attribute_key: 'status',
+          filter_operator: 'equal_to',
+          values: 'open',
+        },
+      ],
+      actions: [{ action_name: 'assign_agent', action_params: [1] }],
+    };
+    const mockAutomationTypes = {
+      message_created: {
+        conditions: [
+          { key: 'status', filterOperators: [{ value: 'not_equal_to' }] },
+        ],
+      },
+    };
+
+    resetFilter(
+      mockAutomation,
+      mockAutomationTypes,
+      0,
+      mockAutomation.conditions[0]
+    );
+    resetAction(mockAutomation, 0);
+
+    expect(mockAutomation.conditions[0].filter_operator).toBe('not_equal_to');
+    expect(mockAutomation.conditions[0].values).toBe('');
+    expect(mockAutomation.actions[0].action_params).toEqual([]);
+  });
+
+  it('formats automation correctly', () => {
+    const { formatAutomation } = useAutomation();
+    const mockAutomation = {
+      conditions: [{ attribute_key: 'status', values: ['open'] }],
+      actions: [{ action_name: 'assign_agent', action_params: [1] }],
+    };
+    const mockAutomationTypes = {};
+    const mockAutomationActionTypes = [
+      { key: 'assign_agent', inputType: 'search_select' },
+    ];
+
+    automationHelper.getConditionOptions.mockReturnValue([
+      { id: 'open', name: 'open' },
+    ]);
+    automationHelper.getActionOptions.mockReturnValue([
+      { id: 1, name: 'Agent 1' },
+    ]);
+
+    const result = formatAutomation(
+      mockAutomation,
+      customAttributes,
+      mockAutomationTypes,
+      mockAutomationActionTypes
+    );
+
+    expect(result.conditions[0].values).toEqual([{ id: 'open', name: 'open' }]);
+    expect(result.actions[0].action_params).toEqual([
+      { id: 1, name: 'Agent 1' },
+    ]);
+  });
+
+  it('manifests custom attributes correctly', () => {
+    const { manifestCustomAttributes } = useAutomation();
+    const mockAutomationTypes = {
+      message_created: { conditions: [] },
+      conversation_created: { conditions: [] },
+      conversation_updated: { conditions: [] },
+      conversation_opened: { conditions: [] },
+    };
+
+    automationHelper.generateCustomAttributeTypes.mockReturnValue([]);
+    automationHelper.generateCustomAttributes.mockReturnValue([]);
+
+    manifestCustomAttributes(mockAutomationTypes);
+
+    expect(automationHelper.generateCustomAttributeTypes).toHaveBeenCalledTimes(
+      2
+    );
+    expect(automationHelper.generateCustomAttributes).toHaveBeenCalledTimes(1);
+    Object.values(mockAutomationTypes).forEach(type => {
+      expect(type.conditions).toHaveLength(0);
+    });
+  });
+
+  it('gets condition dropdown values correctly', () => {
+    const { getConditionDropdownValues } = useAutomation();
+
+    expect(getConditionDropdownValues('status')).toEqual(statusFilterOptions);
+    expect(getConditionDropdownValues('team_id')).toEqual(teams);
+    expect(getConditionDropdownValues('assignee_id')).toEqual(agents);
+    expect(getConditionDropdownValues('contact')).toEqual(contacts);
+    expect(getConditionDropdownValues('inbox_id')).toEqual(inboxes);
+    expect(getConditionDropdownValues('campaigns')).toEqual(campaigns);
+    expect(getConditionDropdownValues('browser_language')).toEqual(languages);
+    expect(getConditionDropdownValues('country_code')).toEqual(countries);
+    expect(getConditionDropdownValues('message_type')).toEqual(
+      MESSAGE_CONDITION_VALUES
+    );
+  });
+
+  it('gets action dropdown values correctly', () => {
+    const { getActionDropdownValues } = useAutomation();
+
+    expect(getActionDropdownValues('add_label')).toEqual(labels);
+    expect(getActionDropdownValues('assign_team')).toEqual(teams);
+    expect(getActionDropdownValues('assign_agent')).toEqual(agents);
+    expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
+    expect(getActionDropdownValues('send_message')).toEqual([]);
+    expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);
+  });
+
+  it('handles event change correctly', () => {
+    const { onEventChange } = useAutomation();
+    const mockAutomation = {
+      event_name: 'message_created',
+      conditions: [],
+      actions: [],
+    };
+
+    automationHelper.getDefaultConditions.mockReturnValue([{}]);
+    automationHelper.getDefaultActions.mockReturnValue([{}]);
+
+    onEventChange(mockAutomation);
+
+    expect(automationHelper.getDefaultConditions).toHaveBeenCalledWith(
+      'message_created'
+    );
+    expect(automationHelper.getDefaultActions).toHaveBeenCalled();
+    expect(mockAutomation.conditions).toHaveLength(1);
+    expect(mockAutomation.actions).toHaveLength(1);
+  });
+});

app/javascript/dashboard/composables/spec/useConfig.spec.js

@@ -0,0 +1,51 @@
+import { useConfig } from '../useConfig';
+
+describe('useConfig', () => {
+  const originalChatwootConfig = window.chatwootConfig;
+
+  beforeEach(() => {
+    window.chatwootConfig = {
+      hostURL: 'https://example.com',
+      vapidPublicKey: 'vapid-key',
+      enabledLanguages: ['en', 'fr'],
+      isEnterprise: 'true',
+      enterprisePlanName: 'enterprise',
+    };
+  });
+
+  afterEach(() => {
+    window.chatwootConfig = originalChatwootConfig;
+  });
+
+  it('returns the correct configuration values', () => {
+    const config = useConfig();
+
+    expect(config.hostURL).toBe('https://example.com');
+    expect(config.vapidPublicKey).toBe('vapid-key');
+    expect(config.enabledLanguages).toEqual(['en', 'fr']);
+    expect(config.isEnterprise).toBe(true);
+    expect(config.enterprisePlanName).toBe('enterprise');
+  });
+
+  it('handles missing configuration values', () => {
+    window.chatwootConfig = {};
+    const config = useConfig();
+
+    expect(config.hostURL).toBeUndefined();
+    expect(config.vapidPublicKey).toBeUndefined();
+    expect(config.enabledLanguages).toBeUndefined();
+    expect(config.isEnterprise).toBe(false);
+    expect(config.enterprisePlanName).toBeUndefined();
+  });
+
+  it('handles undefined window.chatwootConfig', () => {
+    window.chatwootConfig = undefined;
+    const config = useConfig();
+
+    expect(config.hostURL).toBeUndefined();
+    expect(config.vapidPublicKey).toBeUndefined();
+    expect(config.enabledLanguages).toBeUndefined();
+    expect(config.isEnterprise).toBe(false);
+    expect(config.enterprisePlanName).toBeUndefined();
+  });
+});

app/javascript/dashboard/composables/spec/useConversationLabels.spec.js

@@ -0,0 +1,87 @@
+import { useConversationLabels } from '../useConversationLabels';
+import { useStore, useStoreGetters } from 'dashboard/composables/store';
+
+vi.mock('dashboard/composables/store');
+
+describe('useConversationLabels', () => {
+  let store;
+  let getters;
+
+  beforeEach(() => {
+    store = {
+      getters: {
+        'conversationLabels/getConversationLabels': vi.fn(),
+      },
+      dispatch: vi.fn(),
+    };
+    getters = {
+      getSelectedChat: { value: { id: 1 } },
+      'labels/getLabels': {
+        value: [
+          { id: 1, title: 'Label 1' },
+          { id: 2, title: 'Label 2' },
+          { id: 3, title: 'Label 3' },
+        ],
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useStoreGetters.mockReturnValue(getters);
+  });
+
+  it('should return the correct computed properties', () => {
+    store.getters['conversationLabels/getConversationLabels'].mockReturnValue([
+      'Label 1',
+      'Label 2',
+    ]);
+    const { accountLabels, savedLabels, activeLabels, inactiveLabels } =
+      useConversationLabels();
+
+    expect(accountLabels.value).toEqual(getters['labels/getLabels'].value);
+    expect(savedLabels.value).toEqual(['Label 1', 'Label 2']);
+    expect(activeLabels.value).toEqual([
+      { id: 1, title: 'Label 1' },
+      { id: 2, title: 'Label 2' },
+    ]);
+    expect(inactiveLabels.value).toEqual([{ id: 3, title: 'Label 3' }]);
+  });
+
+  it('should update labels correctly', async () => {
+    const { onUpdateLabels } = useConversationLabels();
+    await onUpdateLabels(['Label 1', 'Label 3']);
+
+    expect(store.dispatch).toHaveBeenCalledWith('conversationLabels/update', {
+      conversationId: 1,
+      labels: ['Label 1', 'Label 3'],
+    });
+  });
+
+  it('should add a label to the conversation', () => {
+    store.getters['conversationLabels/getConversationLabels'].mockReturnValue([
+      'Label 1',
+    ]);
+    const { addLabelToConversation } = useConversationLabels();
+
+    addLabelToConversation({ title: 'Label 2' });
+
+    expect(store.dispatch).toHaveBeenCalledWith('conversationLabels/update', {
+      conversationId: 1,
+      labels: ['Label 1', 'Label 2'],
+    });
+  });
+
+  it('should remove a label from the conversation', () => {
+    store.getters['conversationLabels/getConversationLabels'].mockReturnValue([
+      'Label 1',
+      'Label 2',
+    ]);
+    const { removeLabelFromConversation } = useConversationLabels();
+
+    removeLabelFromConversation('Label 2');
+
+    expect(store.dispatch).toHaveBeenCalledWith('conversationLabels/update', {
+      conversationId: 1,
+      labels: ['Label 1'],
+    });
+  });
+});

app/javascript/dashboard/composables/spec/useDetectKeyboardLayout.spec.js

@@ -0,0 +1,101 @@
+import { useDetectKeyboardLayout } from 'dashboard/composables/useDetectKeyboardLayout';
+import {
+  LAYOUT_QWERTY,
+  LAYOUT_QWERTZ,
+  LAYOUT_AZERTY,
+} from 'shared/helpers/KeyboardHelpers';
+
+describe('useDetectKeyboardLayout', () => {
+  beforeEach(() => {
+    window.cw_keyboard_layout = null;
+  });
+
+  it('returns cached layout if available', async () => {
+    window.cw_keyboard_layout = LAYOUT_QWERTY;
+    const layout = await useDetectKeyboardLayout();
+    expect(layout).toBe(LAYOUT_QWERTY);
+  });
+
+  it('should detect QWERTY layout using modern method', async () => {
+    navigator.keyboard = {
+      getLayoutMap: vi.fn().mockResolvedValue(
+        new Map([
+          ['KeyQ', 'q'],
+          ['KeyW', 'w'],
+          ['KeyE', 'e'],
+          ['KeyR', 'r'],
+          ['KeyT', 't'],
+          ['KeyY', 'y'],
+        ])
+      ),
+    };
+
+    const layout = await useDetectKeyboardLayout();
+    expect(layout).toBe(LAYOUT_QWERTY);
+  });
+
+  it('should detect QWERTZ layout using modern method', async () => {
+    navigator.keyboard = {
+      getLayoutMap: vi.fn().mockResolvedValue(
+        new Map([
+          ['KeyQ', 'q'],
+          ['KeyW', 'w'],
+          ['KeyE', 'e'],
+          ['KeyR', 'r'],
+          ['KeyT', 't'],
+          ['KeyY', 'z'],
+        ])
+      ),
+    };
+
+    const layout = await useDetectKeyboardLayout();
+    expect(layout).toBe(LAYOUT_QWERTZ);
+  });
+
+  it('should detect AZERTY layout using modern method', async () => {
+    navigator.keyboard = {
+      getLayoutMap: vi.fn().mockResolvedValue(
+        new Map([
+          ['KeyQ', 'a'],
+          ['KeyW', 'z'],
+          ['KeyE', 'e'],
+          ['KeyR', 'r'],
+          ['KeyT', 't'],
+          ['KeyY', 'y'],
+        ])
+      ),
+    };
+
+    const layout = await useDetectKeyboardLayout();
+    expect(layout).toBe(LAYOUT_AZERTY);
+  });
+
+  it('should use legacy method if navigator.keyboard is not available', async () => {
+    navigator.keyboard = undefined;
+
+    const layout = await useDetectKeyboardLayout();
+    expect([LAYOUT_QWERTY, LAYOUT_QWERTZ, LAYOUT_AZERTY]).toContain(layout);
+  });
+
+  it('should cache the detected layout', async () => {
+    navigator.keyboard = {
+      getLayoutMap: vi.fn().mockResolvedValue(
+        new Map([
+          ['KeyQ', 'q'],
+          ['KeyW', 'w'],
+          ['KeyE', 'e'],
+          ['KeyR', 'r'],
+          ['KeyT', 't'],
+          ['KeyY', 'y'],
+        ])
+      ),
+    };
+
+    const layout = await useDetectKeyboardLayout();
+    expect(layout).toBe(LAYOUT_QWERTY);
+
+    const layoutAgain = await useDetectKeyboardLayout();
+    expect(layoutAgain).toBe(LAYOUT_QWERTY);
+    expect(navigator.keyboard.getLayoutMap).toHaveBeenCalledTimes(1);
+  });
+});

app/javascript/dashboard/composables/spec/useIntegrationHook.spec.js

@@ -0,0 +1,56 @@
+import { useIntegrationHook } from '../useIntegrationHook';
+import { useMapGetter } from 'dashboard/composables/store';
+import { nextTick } from 'vue';
+
+vi.mock('dashboard/composables/store');
+
+describe('useIntegrationHook', () => {
+  let integrationGetter;
+
+  beforeEach(() => {
+    integrationGetter = vi.fn();
+    useMapGetter.mockReturnValue({ value: integrationGetter });
+  });
+
+  it('should return the correct computed properties', async () => {
+    const mockIntegration = {
+      id: 1,
+      hook_type: 'inbox',
+      hooks: ['hook1', 'hook2'],
+      allow_multiple_hooks: true,
+    };
+    integrationGetter.mockReturnValue(mockIntegration);
+
+    const hook = useIntegrationHook(1);
+
+    await nextTick();
+
+    expect(hook.integration.value).toEqual(mockIntegration);
+    expect(hook.integrationType.value).toBe('multiple');
+    expect(hook.isIntegrationMultiple.value).toBe(true);
+    expect(hook.isIntegrationSingle.value).toBe(false);
+    expect(hook.isHookTypeInbox.value).toBe(true);
+    expect(hook.hasConnectedHooks.value).toBe(true);
+  });
+
+  it('should handle single integration type correctly', async () => {
+    const mockIntegration = {
+      id: 2,
+      hook_type: 'channel',
+      hooks: [],
+      allow_multiple_hooks: false,
+    };
+    integrationGetter.mockReturnValue(mockIntegration);
+
+    const hook = useIntegrationHook(2);
+
+    await nextTick();
+
+    expect(hook.integration.value).toEqual(mockIntegration);
+    expect(hook.integrationType.value).toBe('single');
+    expect(hook.isIntegrationMultiple.value).toBe(false);
+    expect(hook.isIntegrationSingle.value).toBe(true);
+    expect(hook.isHookTypeInbox.value).toBe(false);
+    expect(hook.hasConnectedHooks.value).toBe(false);
+  });
+});

app/javascript/dashboard/composables/spec/useKeyboardEvents.spec.js

@@ -0,0 +1,26 @@
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
+describe('useKeyboardEvents', () => {
+  it('should be defined', () => {
+    expect(useKeyboardEvents).toBeDefined();
+  });
+
+  it('should return a function', () => {
+    expect(useKeyboardEvents).toBeInstanceOf(Function);
+  });
+
+  it('should set up listeners on mount and remove them on unmount', async () => {
+    const events = {
+      'ALT+KeyL': () => {},
+    };
+
+    const mountedMock = vi.fn();
+    const unmountedMock = vi.fn();
+    useKeyboardEvents(events);
+    mountedMock();
+    unmountedMock();
+
+    expect(mountedMock).toHaveBeenCalled();
+    expect(unmountedMock).toHaveBeenCalled();
+  });
+});

app/javascript/dashboard/composables/spec/useKeyboardNavigableList.spec.js

@@ -0,0 +1,260 @@
+import { describe, it, expect, vi, beforeEach } from 'vitest';
+import { ref } from 'vue';
+import { useKeyboardNavigableList } from '../useKeyboardNavigableList';
+import { useKeyboardEvents } from '../useKeyboardEvents';
+
+// Mock the useKeyboardEvents function
+vi.mock('../useKeyboardEvents', () => ({
+  useKeyboardEvents: vi.fn(),
+}));
+
+describe('useKeyboardNavigableList', () => {
+  let items;
+  let onSelect;
+  let adjustScroll;
+  let selectedIndex;
+
+  const createMockEvent = () => ({ preventDefault: vi.fn() });
+
+  beforeEach(() => {
+    items = ref(['item1', 'item2', 'item3']);
+    onSelect = vi.fn();
+    adjustScroll = vi.fn();
+    selectedIndex = ref(0);
+    vi.clearAllMocks();
+  });
+
+  it('should return moveSelectionUp and moveSelectionDown functions', () => {
+    const result = useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    expect(result).toHaveProperty('moveSelectionUp');
+    expect(result).toHaveProperty('moveSelectionDown');
+    expect(typeof result.moveSelectionUp).toBe('function');
+    expect(typeof result.moveSelectionDown).toBe('function');
+  });
+
+  it('should move selection up correctly', () => {
+    const { moveSelectionUp } = useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    moveSelectionUp();
+    expect(selectedIndex.value).toBe(2);
+
+    moveSelectionUp();
+    expect(selectedIndex.value).toBe(1);
+
+    moveSelectionUp();
+    expect(selectedIndex.value).toBe(0);
+
+    moveSelectionUp();
+    expect(selectedIndex.value).toBe(2);
+  });
+
+  it('should move selection down correctly', () => {
+    const { moveSelectionDown } = useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    moveSelectionDown();
+    expect(selectedIndex.value).toBe(1);
+
+    moveSelectionDown();
+    expect(selectedIndex.value).toBe(2);
+
+    moveSelectionDown();
+    expect(selectedIndex.value).toBe(0);
+
+    moveSelectionDown();
+    expect(selectedIndex.value).toBe(1);
+  });
+
+  it('should call adjustScroll after moving selection', () => {
+    const { moveSelectionUp, moveSelectionDown } = useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    moveSelectionUp();
+    expect(adjustScroll).toHaveBeenCalledTimes(1);
+
+    moveSelectionDown();
+    expect(adjustScroll).toHaveBeenCalledTimes(2);
+  });
+
+  it('should include Enter key handler when onSelect is provided', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+
+    expect(keyboardEvents).toHaveProperty('Enter');
+    expect(keyboardEvents.Enter.allowOnFocusedInput).toBe(true);
+  });
+
+  it('should not include Enter key handler when onSelect is not provided', () => {
+    useKeyboardNavigableList({
+      items,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+
+    expect(keyboardEvents).not.toHaveProperty('Enter');
+  });
+
+  it('should not trigger onSelect when items are empty', () => {
+    const { moveSelectionUp, moveSelectionDown } = useKeyboardNavigableList({
+      items: ref([]),
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    moveSelectionUp();
+    moveSelectionDown();
+    expect(onSelect).not.toHaveBeenCalled();
+  });
+
+  it('should call useKeyboardEvents with correct parameters', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    expect(useKeyboardEvents).toHaveBeenCalledWith(expect.any(Object));
+  });
+
+  // Keyboard event handlers
+  it('should handle ArrowUp key', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+    const mockEvent = createMockEvent();
+    keyboardEvents.ArrowUp.action(mockEvent);
+
+    expect(selectedIndex.value).toBe(2);
+    expect(adjustScroll).toHaveBeenCalled();
+    expect(mockEvent.preventDefault).toHaveBeenCalled();
+  });
+
+  it('should handle Control+KeyP', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+    const mockEvent = createMockEvent();
+    keyboardEvents['Control+KeyP'].action(mockEvent);
+
+    expect(selectedIndex.value).toBe(2);
+    expect(adjustScroll).toHaveBeenCalled();
+    expect(mockEvent.preventDefault).toHaveBeenCalled();
+  });
+
+  it('should handle ArrowDown key', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+    const mockEvent = createMockEvent();
+    keyboardEvents.ArrowDown.action(mockEvent);
+
+    expect(selectedIndex.value).toBe(1);
+    expect(adjustScroll).toHaveBeenCalled();
+    expect(mockEvent.preventDefault).toHaveBeenCalled();
+  });
+
+  it('should handle Control+KeyN', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+    const mockEvent = createMockEvent();
+    keyboardEvents['Control+KeyN'].action(mockEvent);
+
+    expect(selectedIndex.value).toBe(1);
+    expect(adjustScroll).toHaveBeenCalled();
+    expect(mockEvent.preventDefault).toHaveBeenCalled();
+  });
+
+  it('should handle Enter key when onSelect is provided', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+    const mockEvent = createMockEvent();
+    keyboardEvents.Enter.action(mockEvent);
+
+    expect(onSelect).toHaveBeenCalled();
+    expect(mockEvent.preventDefault).toHaveBeenCalled();
+  });
+
+  it('should not have Enter key handler when onSelect is not provided', () => {
+    useKeyboardNavigableList({
+      items,
+      adjustScroll,
+      selectedIndex,
+    });
+
+    const keyboardEventsWithoutSelect = useKeyboardEvents.mock.calls[0][0];
+    expect(keyboardEventsWithoutSelect).not.toHaveProperty('Enter');
+  });
+
+  it('should set allowOnFocusedInput to true for all key handlers', () => {
+    useKeyboardNavigableList({
+      items,
+      onSelect,
+      adjustScroll,
+      selectedIndex,
+    });
+    const keyboardEvents = useKeyboardEvents.mock.calls[0][0];
+    const keyHandlers = [
+      'ArrowUp',
+      'Control+KeyP',
+      'ArrowDown',
+      'Control+KeyN',
+      'Enter',
+    ];
+    keyHandlers.forEach(key => {
+      if (keyboardEvents[key]) {
+        expect(keyboardEvents[key].allowOnFocusedInput).toBe(true);
+      }
+    });
+  });
+});

app/javascript/dashboard/composables/spec/useMacros.spec.js

@@ -0,0 +1,175 @@
+import { describe, it, expect, vi } from 'vitest';
+import { useMacros } from '../useMacros';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/helper/automationHelper.js');
+
+describe('useMacros', () => {
+  const mockLabels = [
+    {
+      id: 6,
+      title: 'sales',
+      description: 'sales team',
+      color: '#8EA20F',
+      show_on_sidebar: true,
+    },
+    {
+      id: 2,
+      title: 'billing',
+      description: 'billing',
+      color: '#4077DA',
+      show_on_sidebar: true,
+    },
+    {
+      id: 1,
+      title: 'snoozed',
+      description: 'Items marked for later',
+      color: '#D12F42',
+      show_on_sidebar: true,
+    },
+    {
+      id: 5,
+      title: 'mobile-app',
+      description: 'tech team',
+      color: '#2DB1CC',
+      show_on_sidebar: true,
+    },
+    {
+      id: 14,
+      title: 'human-resources-department-with-long-title',
+      description: 'Test',
+      color: '#FF6E09',
+      show_on_sidebar: true,
+    },
+    {
+      id: 22,
+      title: 'priority',
+      description: 'For important sales leads',
+      color: '#7E7CED',
+      show_on_sidebar: true,
+    },
+  ];
+  const mockTeams = [
+    {
+      id: 1,
+      name: '⚙️ sales team',
+      description: 'This is our internal sales team',
+      allow_auto_assign: true,
+      account_id: 1,
+      is_member: true,
+    },
+    {
+      id: 2,
+      name: '🤷‍♂️ fayaz',
+      description: 'Test',
+      allow_auto_assign: true,
+      account_id: 1,
+      is_member: true,
+    },
+    {
+      id: 3,
+      name: '🇮🇳 apac sales',
+      description: 'Sales team for France Territory',
+      allow_auto_assign: true,
+      account_id: 1,
+      is_member: true,
+    },
+  ];
+  const mockAgents = [
+    {
+      id: 1,
+      account_id: 1,
+      availability_status: 'offline',
+      auto_offline: true,
+      confirmed: true,
+      email: 'john@doe.com',
+      available_name: 'John Doe',
+      name: 'John Doe',
+      role: 'agent',
+      thumbnail: 'https://example.com/image.png',
+    },
+    {
+      id: 9,
+      account_id: 1,
+      availability_status: 'offline',
+      auto_offline: true,
+      confirmed: true,
+      email: 'clark@kent.com',
+      available_name: 'Clark Kent',
+      name: 'Clark Kent',
+      role: 'agent',
+      thumbnail: '',
+    },
+  ];
+
+  beforeEach(() => {
+    useStoreGetters.mockReturnValue({
+      'labels/getLabels': { value: mockLabels },
+      'teams/getTeams': { value: mockTeams },
+      'agents/getAgents': { value: mockAgents },
+    });
+  });
+
+  it('initializes computed properties correctly', () => {
+    const { getMacroDropdownValues } = useMacros();
+    expect(getMacroDropdownValues('add_label')).toHaveLength(mockLabels.length);
+    expect(getMacroDropdownValues('assign_team')).toHaveLength(
+      mockTeams.length
+    );
+    expect(getMacroDropdownValues('assign_agent')).toHaveLength(
+      mockAgents.length + 1
+    ); // +1 for "Self"
+  });
+
+  it('returns teams for assign_team and send_email_to_team types', () => {
+    const { getMacroDropdownValues } = useMacros();
+    expect(getMacroDropdownValues('assign_team')).toEqual(mockTeams);
+    expect(getMacroDropdownValues('send_email_to_team')).toEqual(mockTeams);
+  });
+
+  it('returns agents with "Self" option for assign_agent type', () => {
+    const { getMacroDropdownValues } = useMacros();
+    const result = getMacroDropdownValues('assign_agent');
+    expect(result[0]).toEqual({ id: 'self', name: 'Self' });
+    expect(result.slice(1)).toEqual(mockAgents);
+  });
+
+  it('returns formatted labels for add_label and remove_label types', () => {
+    const { getMacroDropdownValues } = useMacros();
+    const expectedLabels = mockLabels.map(i => ({
+      id: i.title,
+      name: i.title,
+    }));
+    expect(getMacroDropdownValues('add_label')).toEqual(expectedLabels);
+    expect(getMacroDropdownValues('remove_label')).toEqual(expectedLabels);
+  });
+
+  it('returns PRIORITY_CONDITION_VALUES for change_priority type', () => {
+    const { getMacroDropdownValues } = useMacros();
+    expect(getMacroDropdownValues('change_priority')).toEqual(
+      PRIORITY_CONDITION_VALUES
+    );
+  });
+
+  it('returns an empty array for unknown types', () => {
+    const { getMacroDropdownValues } = useMacros();
+    expect(getMacroDropdownValues('unknown_type')).toEqual([]);
+  });
+
+  it('handles empty data correctly', () => {
+    useStoreGetters.mockReturnValue({
+      'labels/getLabels': { value: [] },
+      'teams/getTeams': { value: [] },
+      'agents/getAgents': { value: [] },
+    });
+
+    const { getMacroDropdownValues } = useMacros();
+    expect(getMacroDropdownValues('add_label')).toEqual([]);
+    expect(getMacroDropdownValues('assign_team')).toEqual([]);
+    expect(getMacroDropdownValues('assign_agent')).toEqual([
+      { id: 'self', name: 'Self' },
+    ]);
+  });
+});

app/javascript/dashboard/composables/spec/useReportMetrics.spec.js

@@ -0,0 +1,61 @@
+import { ref } from 'vue';
+import { useReportMetrics } from '../useReportMetrics';
+import { useMapGetter } from 'dashboard/composables/store';
+import { summary, botSummary } from './fixtures/reportFixtures';
+
+vi.mock('dashboard/composables/store');
+vi.mock('@chatwoot/utils', () => ({
+  formatTime: vi.fn(time => `formatted_${time}`),
+}));
+
+describe('useReportMetrics', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+    useMapGetter.mockReturnValue(ref(summary));
+  });
+
+  it('calculates trend correctly', () => {
+    const { calculateTrend } = useReportMetrics();
+
+    expect(calculateTrend('conversations_count')).toBe(124900);
+    expect(calculateTrend('incoming_messages_count')).toBe(0);
+    expect(calculateTrend('avg_first_response_time')).toBe(123);
+  });
+
+  it('returns 0 for trend when previous value is not available', () => {
+    const { calculateTrend } = useReportMetrics();
+
+    expect(calculateTrend('non_existent_key')).toBe(0);
+  });
+
+  it('identifies average metric types correctly', () => {
+    const { isAverageMetricType } = useReportMetrics();
+
+    expect(isAverageMetricType('avg_first_response_time')).toBe(true);
+    expect(isAverageMetricType('avg_resolution_time')).toBe(true);
+    expect(isAverageMetricType('reply_time')).toBe(true);
+    expect(isAverageMetricType('conversations_count')).toBe(false);
+  });
+
+  it('displays metrics correctly for account', () => {
+    const { displayMetric } = useReportMetrics();
+
+    expect(displayMetric('conversations_count')).toBe('5,000');
+    expect(displayMetric('incoming_messages_count')).toBe('5');
+  });
+
+  it('displays the metric for bot', () => {
+    const customKey = 'getBotSummary';
+    useMapGetter.mockReturnValue(ref(botSummary));
+    const { displayMetric } = useReportMetrics(customKey);
+
+    expect(displayMetric('bot_resolutions_count')).toBe('10');
+    expect(displayMetric('bot_handoffs_count')).toBe('20');
+  });
+
+  it('handles non-existent metrics', () => {
+    const { displayMetric } = useReportMetrics();
+
+    expect(displayMetric('non_existent_key')).toBe('0');
+  });
+});

app/javascript/dashboard/composables/store.js

@@ -17,7 +17,7 @@ export const useStoreGetters = () => {
   );
 };
 
-export const mapGetter = key => {
+export const useMapGetter = key => {
   const store = useStore();
   return computed(() => store.getters[key]);
 };

app/javascript/dashboard/composables/useAI.js

@@ -0,0 +1,204 @@
+import { computed, onMounted } from 'vue';
+import {
+  useStore,
+  useStoreGetters,
+  useMapGetter,
+} from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useI18n } from './useI18n';
+import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import OpenAPI from 'dashboard/api/integrations/openapi';
+
+/**
+ * Cleans and normalizes a list of labels.
+ * @param {string} labels - A comma-separated string of labels.
+ * @returns {string[]} An array of cleaned and unique labels.
+ */
+const cleanLabels = labels => {
+  return labels
+    .toLowerCase() // Set it to lowercase
+    .split(',') // split the string into an array
+    .filter(label => label.trim()) // remove any empty strings
+    .map(label => label.trim()) // trim the words
+    .filter((label, index, self) => self.indexOf(label) === index);
+};
+
+/**
+ * A composable function for AI-related operations in the dashboard.
+ * @returns {Object} An object containing AI-related methods and computed properties.
+ */
+export function useAI() {
+  const store = useStore();
+  const getters = useStoreGetters();
+  const track = useTrack();
+  const { t } = useI18n();
+
+  /**
+   * Computed property for UI flags.
+   * @type {import('vue').ComputedRef<Object>}
+   */
+  const uiFlags = computed(() => getters['integrations/getUIFlags'].value);
+
+  const appIntegrations = useMapGetter('integrations/getAppIntegrations');
+  const currentChat = useMapGetter('getSelectedChat');
+  const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
+
+  /**
+   * Computed property for the AI integration.
+   * @type {import('vue').ComputedRef<Object|undefined>}
+   */
+  const aiIntegration = computed(
+    () =>
+      appIntegrations.value.find(
+        integration => integration.id === 'openai' && !!integration.hooks.length
+      )?.hooks[0]
+  );
+
+  /**
+   * Computed property to check if AI integration is enabled.
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isAIIntegrationEnabled = computed(() => !!aiIntegration.value);
+
+  /**
+   * Computed property to check if label suggestion feature is enabled.
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isLabelSuggestionFeatureEnabled = computed(() => {
+    if (aiIntegration.value) {
+      const { settings = {} } = aiIntegration.value || {};
+      return settings.label_suggestion;
+    }
+    return false;
+  });
+
+  /**
+   * Computed property to check if app integrations are being fetched.
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isFetchingAppIntegrations = computed(() => uiFlags.value.isFetching);
+
+  /**
+   * Computed property for the hook ID.
+   * @type {import('vue').ComputedRef<string|undefined>}
+   */
+  const hookId = computed(() => aiIntegration.value?.id);
+
+  /**
+   * Computed property for the conversation ID.
+   * @type {import('vue').ComputedRef<string|undefined>}
+   */
+  const conversationId = computed(() => currentChat.value?.id);
+
+  /**
+   * Computed property for the draft key.
+   * @type {import('vue').ComputedRef<string>}
+   */
+  const draftKey = computed(
+    () => `draft-${conversationId.value}-${replyMode.value}`
+  );
+
+  /**
+   * Computed property for the draft message.
+   * @type {import('vue').ComputedRef<string>}
+   */
+  const draftMessage = computed(() =>
+    getters['draftMessages/get'].value(draftKey.value)
+  );
+
+  /**
+   * Fetches integrations if they haven't been loaded yet.
+   * @returns {Promise<void>}
+   */
+  const fetchIntegrationsIfRequired = async () => {
+    if (!appIntegrations.value.length) {
+      await store.dispatch('integrations/get');
+    }
+  };
+
+  /**
+   * Records analytics for AI-related events.
+   * @param {string} type - The type of event.
+   * @param {Object} payload - Additional data for the event.
+   * @returns {Promise<void>}
+   */
+  const recordAnalytics = async (type, payload) => {
+    const event = OPEN_AI_EVENTS[type.toUpperCase()];
+    if (event) {
+      track(event, {
+        type,
+        ...payload,
+      });
+    }
+  };
+
+  /**
+   * Fetches label suggestions for the current conversation.
+   * @returns {Promise<string[]>} An array of suggested labels.
+   */
+  const fetchLabelSuggestions = async () => {
+    if (!conversationId.value) return [];
+
+    try {
+      const result = await OpenAPI.processEvent({
+        type: 'label_suggestion',
+        hookId: hookId.value,
+        conversationId: conversationId.value,
+      });
+
+      const {
+        data: { message: labels },
+      } = result;
+
+      return cleanLabels(labels);
+    } catch {
+      return [];
+    }
+  };
+
+  /**
+   * Processes an AI event, such as rephrasing content.
+   * @param {string} [type='rephrase'] - The type of AI event to process.
+   * @returns {Promise<string>} The generated message or an empty string if an error occurs.
+   */
+  const processEvent = async (type = 'rephrase') => {
+    try {
+      const result = await OpenAPI.processEvent({
+        hookId: hookId.value,
+        type,
+        content: draftMessage.value,
+        conversationId: conversationId.value,
+      });
+      const {
+        data: { message: generatedMessage },
+      } = result;
+      return generatedMessage;
+    } catch (error) {
+      const errorData = error.response.data.error;
+      const errorMessage =
+        errorData?.error?.message ||
+        t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_ERROR');
+      useAlert(errorMessage);
+      return '';
+    }
+  };
+
+  onMounted(() => {
+    fetchIntegrationsIfRequired();
+  });
+
+  return {
+    draftMessage,
+    uiFlags,
+    appIntegrations,
+    currentChat,
+    replyMode,
+    isAIIntegrationEnabled,
+    isLabelSuggestionFeatureEnabled,
+    isFetchingAppIntegrations,
+    fetchIntegrationsIfRequired,
+    recordAnalytics,
+    fetchLabelSuggestions,
+    processEvent,
+  };
+}

app/javascript/dashboard/composables/useAccount.js

@@ -0,0 +1,30 @@
+import { computed } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+
+/**
+ * Composable for account-related operations.
+ * @returns {Object} An object containing account-related properties and methods.
+ */
+export function useAccount() {
+  const getters = useStoreGetters();
+
+  /**
+   * Computed property for the current account ID.
+   * @type {import('vue').ComputedRef<number>}
+   */
+  const accountId = computed(() => getters.getCurrentAccountId.value);
+
+  /**
+   * Generates an account-scoped URL.
+   * @param {string} url - The URL to be scoped to the account.
+   * @returns {string} The account-scoped URL.
+   */
+  const accountScopedUrl = url => {
+    return `/app/accounts/${accountId.value}/${url}`;
+  };
+
+  return {
+    accountId,
+    accountScopedUrl,
+  };
+}

app/javascript/dashboard/composables/useAgentsList.js

@@ -0,0 +1,57 @@
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import {
+  getAgentsByUpdatedPresence,
+  getSortedAgentsByAvailability,
+  getCombinedAgents,
+} from 'dashboard/helper/agentHelper';
+
+/**
+ * A composable function that provides a list of agents for assignment.
+ *
+ * @param {boolean} [includeNoneAgent=true] - Whether to include a 'None' agent option.
+ * @returns {Object} An object containing the agents list and assignable agents.
+ */
+export function useAgentsList(includeNoneAgent = true) {
+  const currentUser = useMapGetter('getCurrentUser');
+  const currentChat = useMapGetter('getSelectedChat');
+  const currentAccountId = useMapGetter('getCurrentAccountId');
+  const assignable = useMapGetter('inboxAssignableAgents/getAssignableAgents');
+
+  const inboxId = computed(() => currentChat.value?.inbox_id);
+  const isAgentSelected = computed(() => currentChat.value?.meta?.assignee);
+
+  /**
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const assignableAgents = computed(() => {
+    return inboxId.value ? assignable.value(inboxId.value) : [];
+  });
+
+  /**
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const agentsList = computed(() => {
+    const agents = assignableAgents.value || [];
+    const agentsByUpdatedPresence = getAgentsByUpdatedPresence(
+      agents,
+      currentUser.value,
+      currentAccountId.value
+    );
+
+    const filteredAgentsByAvailability = getSortedAgentsByAvailability(
+      agentsByUpdatedPresence
+    );
+
+    return getCombinedAgents(
+      filteredAgentsByAvailability,
+      includeNoneAgent,
+      isAgentSelected.value
+    );
+  });
+
+  return {
+    agentsList,
+    assignableAgents,
+  };
+}

app/javascript/dashboard/composables/useAutomation.js

@@ -0,0 +1,349 @@
+import { computed } from 'vue';
+import { useStoreGetters, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from './useI18n';
+import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
+import countries from 'shared/constants/countries';
+import {
+  generateCustomAttributeTypes,
+  getActionOptions,
+  getConditionOptions,
+  getCustomAttributeInputType,
+  getDefaultConditions,
+  getDefaultActions,
+  filterCustomAttributes,
+  getStandardAttributeInputType,
+  isCustomAttribute,
+  generateCustomAttributes,
+} from 'dashboard/helper/automationHelper';
+
+/**
+ * Composable for handling automation-related functionality.
+ * @returns {Object} An object containing various automation-related functions and computed properties.
+ */
+export function useAutomation() {
+  const getters = useStoreGetters();
+  const { t } = useI18n();
+
+  const agents = useMapGetter('agents/getAgents');
+  const campaigns = useMapGetter('campaigns/getAllCampaigns');
+  const contacts = useMapGetter('contacts/getContacts');
+  const inboxes = useMapGetter('inboxes/getInboxes');
+  const labels = useMapGetter('labels/getLabels');
+  const teams = useMapGetter('teams/getTeams');
+  const slaPolicies = useMapGetter('sla/getSLA');
+
+  const booleanFilterOptions = computed(() => [
+    { id: true, name: t('FILTER.ATTRIBUTE_LABELS.TRUE') },
+    { id: false, name: t('FILTER.ATTRIBUTE_LABELS.FALSE') },
+  ]);
+
+  const statusFilterOptions = computed(() => {
+    const statusFilters = t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS');
+    return [
+      ...Object.keys(statusFilters).map(status => ({
+        id: status,
+        name: statusFilters[status].TEXT,
+      })),
+      { id: 'all', name: t('CHAT_LIST.FILTER_ALL') },
+    ];
+  });
+
+  /**
+   * Handles the event change for an automation.
+   * @param {Object} automation - The automation object to update.
+   */
+  const onEventChange = automation => {
+    automation.conditions = getDefaultConditions(automation.event_name);
+    automation.actions = getDefaultActions();
+  };
+
+  /**
+   * Gets the condition dropdown values for a given type.
+   * @param {string} type - The type of condition.
+   * @returns {Array} An array of condition dropdown values.
+   */
+  const getConditionDropdownValues = type => {
+    return getConditionOptions({
+      agents: agents.value,
+      booleanFilterOptions: booleanFilterOptions.value,
+      campaigns: campaigns.value,
+      contacts: contacts.value,
+      customAttributes: getters['attributes/getAttributes'].value,
+      inboxes: inboxes.value,
+      statusFilterOptions: statusFilterOptions.value,
+      teams: teams.value,
+      languages,
+      countries,
+      type,
+    });
+  };
+
+  /**
+   * Appends a new condition to the automation.
+   * @param {Object} automation - The automation object to update.
+   */
+  const appendNewCondition = automation => {
+    automation.conditions.push(...getDefaultConditions(automation.event_name));
+  };
+
+  /**
+   * Appends a new action to the automation.
+   * @param {Object} automation - The automation object to update.
+   */
+  const appendNewAction = automation => {
+    automation.actions.push(...getDefaultActions());
+  };
+
+  /**
+   * Removes a filter from the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {number} index - The index of the filter to remove.
+   */
+  const removeFilter = (automation, index) => {
+    if (automation.conditions.length <= 1) {
+      useAlert(t('AUTOMATION.CONDITION.DELETE_MESSAGE'));
+    } else {
+      automation.conditions.splice(index, 1);
+    }
+  };
+
+  /**
+   * Removes an action from the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {number} index - The index of the action to remove.
+   */
+  const removeAction = (automation, index) => {
+    if (automation.actions.length <= 1) {
+      useAlert(t('AUTOMATION.ACTION.DELETE_MESSAGE'));
+    } else {
+      automation.actions.splice(index, 1);
+    }
+  };
+
+  /**
+   * Resets a filter in the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {Object} automationTypes - The automation types object.
+   * @param {number} index - The index of the filter to reset.
+   * @param {Object} currentCondition - The current condition object.
+   */
+  const resetFilter = (
+    automation,
+    automationTypes,
+    index,
+    currentCondition
+  ) => {
+    automation.conditions[index].filter_operator = automationTypes[
+      automation.event_name
+    ].conditions.find(
+      condition => condition.key === currentCondition.attribute_key
+    ).filterOperators[0].value;
+    automation.conditions[index].values = '';
+  };
+
+  /**
+   * Resets an action in the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {number} index - The index of the action to reset.
+   */
+  const resetAction = (automation, index) => {
+    automation.actions[index].action_params = [];
+  };
+
+  /**
+   * This function sets the conditions for automation.
+   * It help to format the conditions for the automation when we open the edit automation modal.
+   * @param {Object} automation - The automation object containing conditions to manifest.
+   * @param {Array} allCustomAttributes - List of all custom attributes.
+   * @param {Object} automationTypes - Object containing automation type definitions.
+   * @returns {Array} An array of manifested conditions.
+   */
+  const manifestConditions = (
+    automation,
+    allCustomAttributes,
+    automationTypes
+  ) => {
+    const customAttributes = filterCustomAttributes(allCustomAttributes);
+    return automation.conditions.map(condition => {
+      const customAttr = isCustomAttribute(
+        customAttributes,
+        condition.attribute_key
+      );
+      let inputType = 'plain_text';
+      if (customAttr) {
+        inputType = getCustomAttributeInputType(customAttr.type);
+      } else {
+        inputType = getStandardAttributeInputType(
+          automationTypes,
+          automation.event_name,
+          condition.attribute_key
+        );
+      }
+      if (inputType === 'plain_text' || inputType === 'date') {
+        return { ...condition, values: condition.values[0] };
+      }
+      if (inputType === 'comma_separated_plain_text') {
+        return { ...condition, values: condition.values.join(',') };
+      }
+      return {
+        ...condition,
+        query_operator: condition.query_operator || 'and',
+        values: [...getConditionDropdownValues(condition.attribute_key)].filter(
+          item => [...condition.values].includes(item.id)
+        ),
+      };
+    });
+  };
+
+  /**
+   * Gets the action dropdown values for a given type.
+   * @param {string} type - The type of action.
+   * @returns {Array} An array of action dropdown values.
+   */
+  const getActionDropdownValues = type => {
+    return getActionOptions({
+      agents: agents.value,
+      labels: labels.value,
+      teams: teams.value,
+      slaPolicies: slaPolicies.value,
+      languages,
+      type,
+    });
+  };
+
+  /**
+   * Generates an array of actions for the automation.
+   * @param {Object} action - The action object.
+   * @param {Array} automationActionTypes - List of available automation action types.
+   * @returns {Array|Object} Generated actions array or object based on input type.
+   */
+  const generateActionsArray = (action, automationActionTypes) => {
+    const params = action.action_params;
+    const inputType = automationActionTypes.find(
+      item => item.key === action.action_name
+    ).inputType;
+    if (inputType === 'multi_select' || inputType === 'search_select') {
+      return [...getActionDropdownValues(action.action_name)].filter(item =>
+        [...params].includes(item.id)
+      );
+    }
+    if (inputType === 'team_message') {
+      return {
+        team_ids: [...getActionDropdownValues(action.action_name)].filter(
+          item => [...params[0].team_ids].includes(item.id)
+        ),
+        message: params[0].message,
+      };
+    }
+    return [...params];
+  };
+
+  /**
+   * This function sets the actions for automation.
+   * It help to format the actions for the automation when we open the edit automation modal.
+   * @param {Object} automation - The automation object containing actions.
+   * @param {Array} automationActionTypes - List of available automation action types.
+   * @returns {Array} An array of manifested actions.
+   */
+  const manifestActions = (automation, automationActionTypes) => {
+    return automation.actions.map(action => ({
+      ...action,
+      action_params: action.action_params.length
+        ? generateActionsArray(action, automationActionTypes)
+        : [],
+    }));
+  };
+
+  /**
+   * Formats the automation object for use when we edit the automation.
+   * It help to format the conditions and actions for the automation when we open the edit automation modal.
+   * @param {Object} automation - The automation object to format.
+   * @param {Array} allCustomAttributes - List of all custom attributes.
+   * @param {Object} automationTypes - Object containing automation type definitions.
+   * @param {Array} automationActionTypes - List of available automation action types.
+   * @returns {Object} A new object with formatted automation data, including automation conditions and actions.
+   */
+  const formatAutomation = (
+    automation,
+    allCustomAttributes,
+    automationTypes,
+    automationActionTypes
+  ) => {
+    return {
+      ...automation,
+      conditions: manifestConditions(
+        automation,
+        allCustomAttributes,
+        automationTypes
+      ),
+      actions: manifestActions(automation, automationActionTypes),
+    };
+  };
+
+  /**
+   * This function formats the custom attributes for automation types.
+   * It retrieves custom attributes for conversations and contacts,
+   * generates custom attribute types, and adds them to the relevant automation types.
+   * @param {Object} automationTypes - The automation types object to update with custom attributes.
+   */
+  const manifestCustomAttributes = automationTypes => {
+    const conversationCustomAttributesRaw = getters[
+      'attributes/getAttributesByModel'
+    ].value('conversation_attribute');
+    const contactCustomAttributesRaw =
+      getters['attributes/getAttributesByModel'].value('contact_attribute');
+
+    const conversationCustomAttributeTypes = generateCustomAttributeTypes(
+      conversationCustomAttributesRaw,
+      'conversation_attribute'
+    );
+    const contactCustomAttributeTypes = generateCustomAttributeTypes(
+      contactCustomAttributesRaw,
+      'contact_attribute'
+    );
+
+    const manifestedCustomAttributes = generateCustomAttributes(
+      conversationCustomAttributeTypes,
+      contactCustomAttributeTypes,
+      t('AUTOMATION.CONDITION.CONVERSATION_CUSTOM_ATTR_LABEL'),
+      t('AUTOMATION.CONDITION.CONTACT_CUSTOM_ATTR_LABEL')
+    );
+
+    automationTypes.message_created.conditions.push(
+      ...manifestedCustomAttributes
+    );
+    automationTypes.conversation_created.conditions.push(
+      ...manifestedCustomAttributes
+    );
+    automationTypes.conversation_updated.conditions.push(
+      ...manifestedCustomAttributes
+    );
+    automationTypes.conversation_opened.conditions.push(
+      ...manifestedCustomAttributes
+    );
+  };
+
+  return {
+    agents,
+    campaigns,
+    contacts,
+    inboxes,
+    labels,
+    teams,
+    slaPolicies,
+    booleanFilterOptions,
+    statusFilterOptions,
+    onEventChange,
+    getConditionDropdownValues,
+    appendNewCondition,
+    appendNewAction,
+    removeFilter,
+    removeAction,
+    resetFilter,
+    resetAction,
+    formatAutomation,
+    getActionDropdownValues,
+    manifestCustomAttributes,
+  };
+}

app/javascript/dashboard/composables/useConfig.js

@@ -0,0 +1,46 @@
+/**
+ * A function that provides access to various configuration values.
+ * @returns {Object} An object containing configuration values.
+ */
+export function useConfig() {
+  const config = window.chatwootConfig || {};
+
+  /**
+   * The host URL of the Chatwoot instance.
+   * @type {string|undefined}
+   */
+  const hostURL = config.hostURL;
+
+  /**
+   * The VAPID public key for web push notifications.
+   * @type {string|undefined}
+   */
+  const vapidPublicKey = config.vapidPublicKey;
+
+  /**
+   * An array of enabled languages in the Chatwoot instance.
+   * @type {string[]|undefined}
+   */
+  const enabledLanguages = config.enabledLanguages;
+
+  /**
+   * Indicates whether the current instance is an enterprise version.
+   * @type {boolean}
+   */
+  const isEnterprise = config.isEnterprise === 'true';
+
+  /**
+   * The name of the enterprise plan, if applicable.
+   * Returns "community" or "enterprise"
+   * @type {string|undefined}
+   */
+  const enterprisePlanName = config.enterprisePlanName;
+
+  return {
+    hostURL,
+    vapidPublicKey,
+    enabledLanguages,
+    isEnterprise,
+    enterprisePlanName,
+  };
+}

app/javascript/dashboard/composables/useConversationLabels.js

@@ -0,0 +1,101 @@
+import { computed } from 'vue';
+import { useStore, useStoreGetters } from 'dashboard/composables/store';
+
+/**
+ * Composable for managing conversation labels
+ * @returns {Object} An object containing methods and computed properties for conversation labels
+ */
+export function useConversationLabels() {
+  const store = useStore();
+  const getters = useStoreGetters();
+
+  /**
+   * The currently selected chat
+   * @type {import('vue').ComputedRef<Object>}
+   */
+  const currentChat = computed(() => getters.getSelectedChat.value);
+
+  /**
+   * The ID of the current conversation
+   * @type {import('vue').ComputedRef<number|null>}
+   */
+  const conversationId = computed(() => currentChat.value?.id);
+
+  /**
+   * All labels available for the account
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const accountLabels = computed(() => getters['labels/getLabels'].value);
+
+  /**
+   * Labels currently saved to the conversation
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const savedLabels = computed(() => {
+    return store.getters['conversationLabels/getConversationLabels'](
+      conversationId.value
+    );
+  });
+
+  /**
+   * Labels currently active on the conversation
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const activeLabels = computed(() =>
+    accountLabels.value.filter(({ title }) => savedLabels.value.includes(title))
+  );
+
+  /**
+   * Labels available but not active on the conversation
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const inactiveLabels = computed(() =>
+    accountLabels.value.filter(
+      ({ title }) => !savedLabels.value.includes(title)
+    )
+  );
+
+  /**
+   * Updates the labels for the current conversation
+   * @param {string[]} selectedLabels - Array of label titles to be set for the conversation
+   * @returns {Promise<void>}
+   */
+  const onUpdateLabels = async selectedLabels => {
+    await store.dispatch('conversationLabels/update', {
+      conversationId: conversationId.value,
+      labels: selectedLabels,
+    });
+  };
+
+  /**
+   * Adds a label to the current conversation
+   * @param {Object} value - The label object to be added
+   * @param {string} value.title - The title of the label to be added
+   */
+  const addLabelToConversation = value => {
+    const result = activeLabels.value.map(item => item.title);
+    result.push(value.title);
+    onUpdateLabels(result);
+  };
+
+  /**
+   * Removes a label from the current conversation
+   * @param {string} value - The title of the label to be removed
+   */
+  const removeLabelFromConversation = value => {
+    const result = activeLabels.value
+      .map(label => label.title)
+      .filter(label => label !== value);
+    onUpdateLabels(result);
+  };
+
+  return {
+    accountLabels,
+    savedLabels,
+    activeLabels,
+    inactiveLabels,
+    addLabelToConversation,
+    removeLabelFromConversation,
+    onUpdateLabels,
+  };
+}

app/javascript/dashboard/composables/useDetectKeyboardLayout.js

@@ -0,0 +1,73 @@
+import {
+  LAYOUT_QWERTY,
+  LAYOUT_QWERTZ,
+  LAYOUT_AZERTY,
+} from 'shared/helpers/KeyboardHelpers';
+
+/**
+ * Detects the keyboard layout using a legacy method by creating a hidden input and dispatching a key event.
+ * @returns {Promise<string>} A promise that resolves to the detected keyboard layout.
+ */
+async function detectLegacy() {
+  const input = document.createElement('input');
+  input.style.position = 'fixed';
+  input.style.top = '-100px';
+  document.body.appendChild(input);
+  input.focus();
+
+  return new Promise(resolve => {
+    const keyboardEvent = new KeyboardEvent('keypress', {
+      key: 'y',
+      keyCode: 89,
+      which: 89,
+      bubbles: true,
+      cancelable: true,
+    });
+
+    const handler = e => {
+      document.body.removeChild(input);
+      document.removeEventListener('keypress', handler);
+      if (e.key === 'z') {
+        resolve(LAYOUT_QWERTY);
+      } else if (e.key === 'y') {
+        resolve(LAYOUT_QWERTZ);
+      } else {
+        resolve(LAYOUT_AZERTY);
+      }
+    };
+
+    document.addEventListener('keypress', handler);
+    input.dispatchEvent(keyboardEvent);
+  });
+}
+
+/**
+ * Detects the keyboard layout using the modern navigator.keyboard API.
+ * @returns {Promise<string>} A promise that resolves to the detected keyboard layout.
+ */
+async function detect() {
+  const map = await navigator.keyboard.getLayoutMap();
+  const q = map.get('KeyQ');
+  const w = map.get('KeyW');
+  const e = map.get('KeyE');
+  const r = map.get('KeyR');
+  const t = map.get('KeyT');
+  const y = map.get('KeyY');
+
+  return [q, w, e, r, t, y].join('').toUpperCase();
+}
+
+/**
+ * Uses either the modern or legacy method to detect the keyboard layout, caching the result.
+ * @returns {Promise<string>} A promise that resolves to the detected keyboard layout.
+ */
+export async function useDetectKeyboardLayout() {
+  const cachedLayout = window.cw_keyboard_layout;
+  if (cachedLayout) {
+    return cachedLayout;
+  }
+
+  const layout = navigator.keyboard ? await detect() : await detectLegacy();
+  window.cw_keyboard_layout = layout;
+  return layout;
+}

app/javascript/dashboard/composables/useIntegrationHook.js

@@ -0,0 +1,68 @@
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+
+/**
+ * Composable for managing integration hooks
+ * @param {string|number} integrationId - The ID of the integration
+ * @returns {Object} An object containing computed properties for the integration
+ */
+export const useIntegrationHook = integrationId => {
+  const integrationGetter = useMapGetter('integrations/getIntegration');
+
+  /**
+   * The integration object
+   * @type {import('vue').ComputedRef<Object>}
+   */
+  const integration = computed(() => {
+    return integrationGetter.value(integrationId);
+  });
+
+  /**
+   * Whether the integration hook type is 'inbox'
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isHookTypeInbox = computed(() => {
+    return integration.value.hook_type === 'inbox';
+  });
+
+  /**
+   * Whether the integration has any connected hooks
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const hasConnectedHooks = computed(() => {
+    return !!integration.value.hooks.length;
+  });
+
+  /**
+   * The type of integration: 'multiple' or 'single'
+   * @type {import('vue').ComputedRef<string>}
+   */
+  const integrationType = computed(() => {
+    return integration.value.allow_multiple_hooks ? 'multiple' : 'single';
+  });
+
+  /**
+   * Whether the integration allows multiple hooks
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isIntegrationMultiple = computed(() => {
+    return integrationType.value === 'multiple';
+  });
+
+  /**
+   * Whether the integration allows only a single hook
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isIntegrationSingle = computed(() => {
+    return integrationType.value === 'single';
+  });
+
+  return {
+    integration,
+    integrationType,
+    isIntegrationMultiple,
+    isIntegrationSingle,
+    isHookTypeInbox,
+    hasConnectedHooks,
+  };
+};

app/javascript/dashboard/composables/useKeyboardEvents.js

@@ -0,0 +1,90 @@
+import {
+  isActiveElementTypeable,
+  isEscape,
+  keysToModifyInQWERTZ,
+  LAYOUT_QWERTZ,
+} from 'shared/helpers/KeyboardHelpers';
+import { useDetectKeyboardLayout } from 'dashboard/composables/useDetectKeyboardLayout';
+import { createKeybindingsHandler } from 'tinykeys';
+import { onUnmounted, onMounted } from 'vue';
+
+/**
+ * Determines if the keyboard event should be ignored based on the element type and handler settings.
+ * @param {Event} e - The event object.
+ * @param {Object|Function} handler - The handler configuration or function.
+ * @returns {boolean} - True if the event should be ignored, false otherwise.
+ */
+const shouldIgnoreEvent = (e, handler) => {
+  const isTypeable = isActiveElementTypeable(e);
+  const allowOnFocusedInput =
+    typeof handler === 'function' ? false : handler.allowOnFocusedInput;
+
+  if (isTypeable) {
+    if (isEscape(e)) {
+      e.target.blur();
+    }
+    return !allowOnFocusedInput;
+  }
+  return false;
+};
+
+/**
+ * Wraps the event handler to include custom logic before executing the handler.
+ * @param {Function} handler - The original event handler.
+ * @returns {Function} - The wrapped handler.
+ */
+const keydownWrapper = handler => {
+  return e => {
+    if (shouldIgnoreEvent(e, handler)) return;
+    //  extract the action to perform from the handler
+
+    const actionToPerform =
+      typeof handler === 'function' ? handler : handler.action;
+    actionToPerform(e);
+  };
+};
+
+/**
+ * Wraps all provided keyboard events in handlers that respect the current keyboard layout.
+ * @param {Object} events - The object containing event names and their handlers.
+ * @returns {Object} - The object with event names possibly modified based on the keyboard layout and wrapped handlers.
+ */
+async function wrapEventsInKeybindingsHandler(events) {
+  const wrappedEvents = {};
+  const currentLayout = await useDetectKeyboardLayout();
+
+  Object.keys(events).forEach(originalEventName => {
+    const modifiedEventName =
+      currentLayout === LAYOUT_QWERTZ &&
+      keysToModifyInQWERTZ.has(originalEventName)
+        ? `Shift+${originalEventName}`
+        : originalEventName;
+
+    wrappedEvents[modifiedEventName] = keydownWrapper(
+      events[originalEventName]
+    );
+  });
+  return wrappedEvents;
+}
+
+/**
+ * Vue composable to handle keyboard events with support for different keyboard layouts.
+ * @param {Object} keyboardEvents - The keyboard events to handle.
+ */
+export async function useKeyboardEvents(keyboardEvents) {
+  let abortController = new AbortController();
+
+  onMounted(async () => {
+    if (!keyboardEvents) return;
+    const wrappedEvents = await wrapEventsInKeybindingsHandler(keyboardEvents);
+    const keydownHandler = createKeybindingsHandler(wrappedEvents);
+
+    document.addEventListener('keydown', keydownHandler, {
+      signal: abortController.signal,
+    });
+  });
+
+  onUnmounted(() => {
+    abortController.abort();
+  });
+}

app/javascript/dashboard/composables/useKeyboardNavigableList.js

@@ -0,0 +1,117 @@
+/**
+ * This composable provides keyboard navigation functionality for list-like UI components
+ * such as dropdowns, autocomplete suggestions, or any list of selectable items.
+ *
+ * TODO - Things that can be improved in the future
+ * - The scrolling should be handled by the component instead of the consumer of this composable
+ *   it can be done if we know the item height.
+ * - The focus should be trapped within the list.
+ * - onSelect should be callback instead of a function that is passed
+ */
+import { useKeyboardEvents } from './useKeyboardEvents';
+
+/**
+ * Wrap the action in a function that calls the action and prevents the default event behavior.
+ * @param {Function} action - The action to be called.
+ * @returns {{action: Function, allowOnFocusedInput: boolean}} An object containing the action and a flag to allow the event on focused input.
+ */
+const createAction = action => ({
+  action: e => {
+    action();
+    e.preventDefault();
+  },
+  allowOnFocusedInput: true,
+});
+
+/**
+ * Creates keyboard event handlers for navigation.
+ * @param {Function} moveSelectionUp - Function to move selection up.
+ * @param {Function} moveSelectionDown - Function to move selection down.
+ * @param {Function} [onSelect] - Optional function to handle selection.
+ * @param {import('vue').Ref<Array>} items - A ref to the array of selectable items.
+ * @returns {Object.<string, {action: Function, allowOnFocusedInput: boolean}>}
+ */
+const createKeyboardEvents = (
+  moveSelectionUp,
+  moveSelectionDown,
+  onSelect,
+  items
+) => {
+  const events = {
+    ArrowUp: createAction(moveSelectionUp),
+    'Control+KeyP': createAction(moveSelectionUp),
+    ArrowDown: createAction(moveSelectionDown),
+    'Control+KeyN': createAction(moveSelectionDown),
+  };
+
+  // Adds an event handler for the Enter key if the onSelect function is provided.
+  if (typeof onSelect === 'function') {
+    events.Enter = createAction(() => items.value?.length > 0 && onSelect());
+  }
+
+  return events;
+};
+
+/**
+ * Updates the selection index based on the current index, total number of items, and direction of movement.
+ *
+ * @param {number} currentIndex - The current index of the selected item.
+ * @param {number} itemsLength - The total number of items in the list.
+ * @param {string} direction - The direction of movement, either 'up' or 'down'.
+ * @returns {number} The new index after moving in the specified direction.
+ */
+const updateSelectionIndex = (currentIndex, itemsLength, direction) => {
+  // If the selected index is the first item, move to the last item
+  // If the selected index is the last item, move to the first item
+  if (direction === 'up') {
+    return currentIndex === 0 ? itemsLength - 1 : currentIndex - 1;
+  }
+  return currentIndex === itemsLength - 1 ? 0 : currentIndex + 1;
+};
+
+/**
+ * A composable for handling keyboard navigation in mention selection scenarios.
+ *
+ * @param {Object} options - The options for the composable.
+ * @param {import('vue').Ref<HTMLElement>} options.elementRef - A ref to the DOM element that will receive keyboard events.
+ * @param {import('vue').Ref<Array>} options.items - A ref to the array of selectable items.
+ * @param {Function} [options.onSelect] - An optional function to be called when an item is selected.
+ * @param {Function} options.adjustScroll - A function to adjust the scroll position after selection changes.
+ * @param {import('vue').Ref<number>} options.selectedIndex - A ref to the currently selected index.
+ * @returns {{
+ *   moveSelectionUp: Function,
+ *   moveSelectionDown: Function
+ * }} An object containing functions to move the selection up and down.
+ */
+export function useKeyboardNavigableList({
+  items,
+  onSelect,
+  adjustScroll,
+  selectedIndex,
+}) {
+  const moveSelection = direction => {
+    selectedIndex.value = updateSelectionIndex(
+      selectedIndex.value,
+      items.value.length,
+      direction
+    );
+    adjustScroll();
+  };
+
+  const moveSelectionUp = () => moveSelection('up');
+  const moveSelectionDown = () => moveSelection('down');
+
+  const keyboardEvents = createKeyboardEvents(
+    moveSelectionUp,
+    moveSelectionDown,
+    onSelect,
+    items
+  );
+
+  useKeyboardEvents(keyboardEvents);
+
+  return {
+    moveSelectionUp,
+    moveSelectionDown,
+  };
+}

app/javascript/dashboard/composables/useMacros.js

@@ -0,0 +1,44 @@
+import { computed } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
+
+/**
+ * Composable for handling macro-related functionality
+ * @returns {Object} An object containing the getMacroDropdownValues function
+ */
+export const useMacros = () => {
+  const getters = useStoreGetters();
+
+  const labels = computed(() => getters['labels/getLabels'].value);
+  const teams = computed(() => getters['teams/getTeams'].value);
+  const agents = computed(() => getters['agents/getAgents'].value);
+
+  /**
+   * Get dropdown values based on the specified type
+   * @param {string} type - The type of dropdown values to retrieve
+   * @returns {Array} An array of dropdown values
+   */
+  const getMacroDropdownValues = type => {
+    switch (type) {
+      case 'assign_team':
+      case 'send_email_to_team':
+        return teams.value;
+      case 'assign_agent':
+        return [{ id: 'self', name: 'Self' }, ...agents.value];
+      case 'add_label':
+      case 'remove_label':
+        return labels.value.map(i => ({
+          id: i.title,
+          name: i.title,
+        }));
+      case 'change_priority':
+        return PRIORITY_CONDITION_VALUES;
+      default:
+        return [];
+    }
+  };
+
+  return {
+    getMacroDropdownValues,
+  };
+};

app/javascript/dashboard/composables/useReportMetrics.js

@@ -0,0 +1,57 @@
+import { useMapGetter } from 'dashboard/composables/store';
+import { formatTime } from '@chatwoot/utils';
+
+/**
+ * A composable function for report metrics calculations and display.
+ *
+ * @param {string} [accountSummaryKey='getAccountSummary'] - The key for accessing account summary data.
+ * @returns {Object} An object containing utility functions for report metrics.
+ */
+export function useReportMetrics(accountSummaryKey = 'getAccountSummary') {
+  const accountSummary = useMapGetter(accountSummaryKey);
+
+  /**
+   * Calculates the trend percentage for a given metric.
+   *
+   * @param {string} key - The key of the metric to calculate trend for.
+   * @returns {number} The calculated trend percentage, rounded to the nearest integer.
+   */
+  const calculateTrend = key => {
+    if (!accountSummary.value.previous[key]) return 0;
+    const diff = accountSummary.value[key] - accountSummary.value.previous[key];
+    return Math.round((diff / accountSummary.value.previous[key]) * 100);
+  };
+
+  /**
+   * Checks if a given metric key represents an average metric type.
+   *
+   * @param {string} key - The key of the metric to check.
+   * @returns {boolean} True if the metric is an average type, false otherwise.
+   */
+  const isAverageMetricType = key => {
+    return [
+      'avg_first_response_time',
+      'avg_resolution_time',
+      'reply_time',
+    ].includes(key);
+  };
+
+  /**
+   * Formats and displays a metric value based on its type.
+   *
+   * @param {string} key - The key of the metric to display.
+   * @returns {string} The formatted metric value as a string.
+   */
+  const displayMetric = key => {
+    if (isAverageMetricType(key)) {
+      return formatTime(accountSummary.value[key]);
+    }
+    return Number(accountSummary.value[key] || '').toLocaleString();
+  };
+
+  return {
+    calculateTrend,
+    isAverageMetricType,
+    displayMetric,
+  };
+}

app/javascript/dashboard/constants/automation.js

@@ -0,0 +1,70 @@
+export const DEFAULT_MESSAGE_CREATED_CONDITION = [
+  {
+    attribute_key: 'message_type',
+    filter_operator: 'equal_to',
+    values: '',
+    query_operator: 'and',
+    custom_attribute_type: '',
+  },
+];
+
+export const DEFAULT_CONVERSATION_OPENED_CONDITION = [
+  {
+    attribute_key: 'browser_language',
+    filter_operator: 'equal_to',
+    values: '',
+    query_operator: 'and',
+    custom_attribute_type: '',
+  },
+];
+
+export const DEFAULT_OTHER_CONDITION = [
+  {
+    attribute_key: 'status',
+    filter_operator: 'equal_to',
+    values: '',
+    query_operator: 'and',
+    custom_attribute_type: '',
+  },
+];
+
+export const DEFAULT_ACTIONS = [
+  {
+    action_name: 'assign_agent',
+    action_params: [],
+  },
+];
+
+export const MESSAGE_CONDITION_VALUES = [
+  {
+    id: 'incoming',
+    name: 'Incoming Message',
+  },
+  {
+    id: 'outgoing',
+    name: 'Outgoing Message',
+  },
+];
+
+export const PRIORITY_CONDITION_VALUES = [
+  {
+    id: 'nil',
+    name: 'None',
+  },
+  {
+    id: 'low',
+    name: 'Low',
+  },
+  {
+    id: 'medium',
+    name: 'Medium',
+  },
+  {
+    id: 'high',
+    name: 'High',
+  },
+  {
+    id: 'urgent',
+    name: 'Urgent',
+  },
+];

app/javascript/dashboard/helper/URLHelper.js

@@ -108,3 +108,12 @@ export const hasValidAvatarUrl = avatarUrl => {
     return false;
   }
 };
+
+export const timeStampAppendedURL = dataUrl => {
+  const url = new URL(dataUrl);
+  if (!url.searchParams.has('t')) {
+    url.searchParams.append('t', Date.now());
+  }
+
+  return url.toString();
+};

app/javascript/dashboard/helper/agentHelper.js

@@ -0,0 +1,83 @@
+/**
+ * Default agent object representing 'None'
+ * @type {Object}
+ */
+export const createNoneAgent = {
+  confirmed: true,
+  name: 'None',
+  id: 0,
+  role: 'agent',
+  account_id: 0,
+  email: 'None',
+};
+
+/**
+ * Filters and sorts agents by availability status
+ * @param {Array} agents - List of agents
+ * @param {string} availability - Availability status to filter by
+ * @returns {Array} Filtered and sorted list of agents
+ */
+export const getAgentsByAvailability = (agents, availability) => {
+  return agents
+    .filter(agent => agent.availability_status === availability)
+    .sort((a, b) => a.name.localeCompare(b.name));
+};
+
+/**
+ * Sorts agents by availability status: online, busy, then offline
+ * @param {Array} agents - List of agents
+ * @returns {Array} Sorted list of agents
+ */
+export const getSortedAgentsByAvailability = agents => {
+  const onlineAgents = getAgentsByAvailability(agents, 'online');
+  const busyAgents = getAgentsByAvailability(agents, 'busy');
+  const offlineAgents = getAgentsByAvailability(agents, 'offline');
+  const filteredAgents = [...onlineAgents, ...busyAgents, ...offlineAgents];
+  return filteredAgents;
+};
+
+/**
+ * Updates the availability status of the current user based on the current account
+ * @param {Array} agents - List of agents
+ * @param {Object} currentUser - Current user object
+ * @param {number} currentAccountId - ID of the current account
+ * @returns {Array} Updated list of agents with dynamic presence
+ */
+// Here we are updating the availability status of the current user dynamically
+// based on the current account availability status
+export const getAgentsByUpdatedPresence = (
+  agents,
+  currentUser,
+  currentAccountId
+) => {
+  const agentsWithDynamicPresenceUpdate = agents.map(item =>
+    item.id === currentUser.id
+      ? {
+          ...item,
+          availability_status: currentUser.accounts.find(
+            account => account.id === currentAccountId
+          ).availability_status,
+        }
+      : item
+  );
+  return agentsWithDynamicPresenceUpdate;
+};
+
+/**
+ * Combines the filtered agents with the 'None' agent option if applicable.
+ *
+ * @param {Array} filteredAgentsByAvailability - The list of agents sorted by availability.
+ * @param {boolean} includeNoneAgent - Whether to include the 'None' agent option.
+ * @param {boolean} isAgentSelected - Whether an agent is currently selected.
+ * @returns {Array} The combined list of agents, potentially including the 'None' agent.
+ */
+export const getCombinedAgents = (
+  filteredAgentsByAvailability,
+  includeNoneAgent,
+  isAgentSelected
+) => {
+  return [
+    ...(includeNoneAgent && isAgentSelected ? [createNoneAgent] : []),
+    ...filteredAgentsByAvailability,
+  ];
+};

app/javascript/dashboard/helper/auditlogHelper.js

@@ -30,6 +30,7 @@ const translationKeys = {
   'accountuser:create': `AUDIT_LOGS.ACCOUNT_USER.ADD`,
   'accountuser:update:self': `AUDIT_LOGS.ACCOUNT_USER.EDIT.SELF`,
   'accountuser:update:other': `AUDIT_LOGS.ACCOUNT_USER.EDIT.OTHER`,
+  'accountuser:update:deleted': `AUDIT_LOGS.ACCOUNT_USER.EDIT.DELETED`,
   'inboxmember:create': `AUDIT_LOGS.INBOX_MEMBER.ADD`,
   'inboxmember:destroy': `AUDIT_LOGS.INBOX_MEMBER.REMOVE`,
   'teammember:create': `AUDIT_LOGS.TEAM_MEMBER.ADD`,
@@ -89,9 +90,9 @@ function handleAccountUserCreate(auditLogItem, translationPayload, agentList) {
 }
 
 function handleAccountUserUpdate(auditLogItem, translationPayload, agentList) {
-  if (auditLogItem.user_id !== auditLogItem.auditable.user_id) {
+  if (auditLogItem.user_id !== auditLogItem.auditable?.user_id) {
     translationPayload.user = getAgentName(
-      auditLogItem.auditable.user_id,
+      auditLogItem.auditable?.user_id,
       agentList
     );
   }
@@ -187,16 +188,25 @@ export function generateTranslationPayload(auditLogItem, agentList) {
   return translationPayload;
 }
 
+function getAccountUserUpdateSuffix(auditLogItem) {
+  if (auditLogItem.auditable === null) {
+    // If the user is deleted, we don't need to check if the user is the same as the auditLogItem.user_id
+    // Else we can use the deleted translation key
+    // It doesn't need the agent name
+    return ':deleted';
+  }
+  return auditLogItem.user_id === auditLogItem.auditable.user_id
+    ? ':self'
+    : ':other';
+}
+
 export const generateLogActionKey = auditLogItem => {
   const auditableType = auditLogItem.auditable_type.toLowerCase();
   const action = auditLogItem.action.toLowerCase();
   let logActionKey = `${auditableType}:${action}`;
 
   if (auditableType === 'accountuser' && action === 'update') {
-    logActionKey +=
-      auditLogItem.user_id === auditLogItem.auditable.user_id
-        ? ':self'
-        : ':other';
+    logActionKey += getAccountUserUpdateSuffix(auditLogItem);
   }
 
   return translationKeys[logActionKey] || '';

app/javascript/dashboard/helper/automationHelper.js

@@ -3,41 +3,16 @@ import {
   OPERATOR_TYPES_3,
   OPERATOR_TYPES_4,
 } from 'dashboard/routes/dashboard/settings/automation/operators';
+import {
+  DEFAULT_MESSAGE_CREATED_CONDITION,
+  DEFAULT_CONVERSATION_OPENED_CONDITION,
+  DEFAULT_OTHER_CONDITION,
+  DEFAULT_ACTIONS,
+  MESSAGE_CONDITION_VALUES,
+  PRIORITY_CONDITION_VALUES,
+} from 'dashboard/constants/automation';
 import filterQueryGenerator from './filterQueryGenerator';
 import actionQueryGenerator from './actionQueryGenerator';
-const MESSAGE_CONDITION_VALUES = [
-  {
-    id: 'incoming',
-    name: 'Incoming Message',
-  },
-  {
-    id: 'outgoing',
-    name: 'Outgoing Message',
-  },
-];
-
-export const PRIORITY_CONDITION_VALUES = [
-  {
-    id: 'nil',
-    name: 'None',
-  },
-  {
-    id: 'low',
-    name: 'Low',
-  },
-  {
-    id: 'medium',
-    name: 'Medium',
-  },
-  {
-    id: 'high',
-    name: 'High',
-  },
-  {
-    id: 'urgent',
-    name: 'Urgent',
-  },
-];
 
 export const getCustomAttributeInputType = key => {
   const customAttributeMap = {
@@ -198,45 +173,16 @@ export const getFileName = (action, files = []) => {
 
 export const getDefaultConditions = eventName => {
   if (eventName === 'message_created') {
-    return [
-      {
-        attribute_key: 'message_type',
-        filter_operator: 'equal_to',
-        values: '',
-        query_operator: 'and',
-        custom_attribute_type: '',
-      },
-    ];
+    return DEFAULT_MESSAGE_CREATED_CONDITION;
   }
   if (eventName === 'conversation_opened') {
-    return [
-      {
-        attribute_key: 'browser_language',
-        filter_operator: 'equal_to',
-        values: '',
-        query_operator: 'and',
-        custom_attribute_type: '',
-      },
-    ];
+    return DEFAULT_CONVERSATION_OPENED_CONDITION;
   }
-  return [
-    {
-      attribute_key: 'status',
-      filter_operator: 'equal_to',
-      values: '',
-      query_operator: 'and',
-      custom_attribute_type: '',
-    },
-  ];
+  return DEFAULT_OTHER_CONDITION;
 };
 
 export const getDefaultActions = () => {
-  return [
-    {
-      action_name: 'assign_agent',
-      action_params: [],
-    },
-  ];
+  return DEFAULT_ACTIONS;
 };
 
 export const filterCustomAttributes = customAttributes => {
@@ -297,3 +243,100 @@ export const generateCustomAttributes = (
   }
   return customAttributes;
 };
+
+/**
+ * Get attributes for a given key from automation types.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {string} key - The key to get attributes for.
+ * @returns {Array} Array of condition objects for the given key.
+ */
+export const getAttributes = (automationTypes, key) => {
+  return automationTypes[key].conditions;
+};
+
+/**
+ * Get the automation type for a given key.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} key - The key to get the automation type for.
+ * @returns {Object} The automation type object.
+ */
+export const getAutomationType = (automationTypes, automation, key) => {
+  return automationTypes[automation.event_name].conditions.find(
+    condition => condition.key === key
+  );
+};
+
+/**
+ * Get the input type for a given key.
+ * @param {Array} allCustomAttributes - Array of all custom attributes.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} key - The key to get the input type for.
+ * @returns {string} The input type.
+ */
+export const getInputType = (
+  allCustomAttributes,
+  automationTypes,
+  automation,
+  key
+) => {
+  const customAttribute = isACustomAttribute(allCustomAttributes, key);
+  if (customAttribute) {
+    return getCustomAttributeInputType(customAttribute.attribute_display_type);
+  }
+  const type = getAutomationType(automationTypes, automation, key);
+  return type.inputType;
+};
+
+/**
+ * Get operators for a given key.
+ * @param {Array} allCustomAttributes - Array of all custom attributes.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} mode - The mode ('edit' or other).
+ * @param {string} key - The key to get operators for.
+ * @returns {Array} Array of operators.
+ */
+export const getOperators = (
+  allCustomAttributes,
+  automationTypes,
+  automation,
+  mode,
+  key
+) => {
+  if (mode === 'edit') {
+    const customAttribute = isACustomAttribute(allCustomAttributes, key);
+    if (customAttribute) {
+      return getOperatorTypes(customAttribute.attribute_display_type);
+    }
+  }
+  const type = getAutomationType(automationTypes, automation, key);
+  return type.filterOperators;
+};
+
+/**
+ * Get the custom attribute type for a given key.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} key - The key to get the custom attribute type for.
+ * @returns {string} The custom attribute type.
+ */
+export const getCustomAttributeType = (automationTypes, automation, key) => {
+  return automationTypes[automation.event_name].conditions.find(
+    i => i.key === key
+  ).customAttributeType;
+};
+
+/**
+ * Determine if an action input should be shown.
+ * @param {Array} automationActionTypes - Array of automation action type objects.
+ * @param {string} action - The action to check.
+ * @returns {boolean} True if the action input should be shown, false otherwise.
+ */
+export const showActionInput = (automationActionTypes, action) => {
+  if (action === 'send_email_to_team' || action === 'send_message')
+    return false;
+  const type = automationActionTypes.find(i => i.key === action).inputType;
+  return !!type;
+};

app/javascript/dashboard/helper/commandbar/actions.js

@@ -8,7 +8,7 @@ import {
   CMD_SEND_TRANSCRIPT,
   CMD_SNOOZE_CONVERSATION,
   CMD_UNMUTE_CONVERSATION,
-} from './commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 import {
   ICON_MUTE_CONVERSATION,
@@ -17,7 +17,7 @@ import {
   ICON_SEND_TRANSCRIPT,
   ICON_SNOOZE_CONVERSATION,
   ICON_UNMUTE_CONVERSATION,
-} from './CommandBarIcons';
+} from 'dashboard/helper/commandbar/icons';
 
 const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
 
@@ -46,6 +46,7 @@ export const SNOOZE_CONVERSATION_ACTIONS = [
   {
     id: 'snooze_conversation',
     title: 'COMMAND_BAR.COMMANDS.SNOOZE_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
     icon: ICON_SNOOZE_CONVERSATION,
     children: Object.values(SNOOZE_OPTIONS),
   },

app/javascript/dashboard/helper/conversationHelper.js

@@ -0,0 +1,94 @@
+/**
+ * Determines the last non-activity message between store and API messages.
+ * @param {Object} messageInStore - The last non-activity message from the store.
+ * @param {Object} messageFromAPI - The last non-activity message from the API.
+ * @returns {Object} The latest non-activity message.
+ */
+const getLastNonActivityMessage = (messageInStore, messageFromAPI) => {
+  // If both API value and store value for last non activity message
+  // are available, then return the latest one.
+  if (messageInStore && messageFromAPI) {
+    return messageInStore.created_at >= messageFromAPI.created_at
+      ? messageInStore
+      : messageFromAPI;
+  }
+  // Otherwise, return whichever is available
+  return messageInStore || messageFromAPI;
+};
+
+/**
+ * Filters out duplicate source messages from an array of messages.
+ * @param {Array} messages - The array of messages to filter.
+ * @returns {Array} An array of messages without duplicates.
+ */
+export const filterDuplicateSourceMessages = (messages = []) => {
+  const messagesWithoutDuplicates = [];
+  // We cannot use Map or any short hand method as it returns the last message with the duplicate ID
+  // We should return the message with smaller id when there is a duplicate
+  messages.forEach(m1 => {
+    if (m1.source_id) {
+      const index = messagesWithoutDuplicates.findIndex(
+        m2 => m1.source_id === m2.source_id
+      );
+
+      if (index < 0) {
+        messagesWithoutDuplicates.push(m1);
+      }
+    } else {
+      messagesWithoutDuplicates.push(m1);
+    }
+  });
+  return messagesWithoutDuplicates;
+};
+
+/**
+ * Retrieves the last message from a conversation, prioritizing non-activity messages.
+ * @param {Object} m - The conversation object containing messages.
+ * @returns {Object} The last message of the conversation.
+ */
+export const getLastMessage = m => {
+  const lastMessageIncludingActivity = m.messages[m.messages.length - 1];
+
+  const nonActivityMessages = m.messages.filter(
+    message => message.message_type !== 2
+  );
+  const lastNonActivityMessageInStore =
+    nonActivityMessages[nonActivityMessages.length - 1];
+
+  const lastNonActivityMessageFromAPI = m.last_non_activity_message;
+
+  // If API value and store value for last non activity message
+  // is empty, then return the last activity message
+  if (!lastNonActivityMessageInStore && !lastNonActivityMessageFromAPI) {
+    return lastMessageIncludingActivity;
+  }
+
+  return getLastNonActivityMessage(
+    lastNonActivityMessageInStore,
+    lastNonActivityMessageFromAPI
+  );
+};
+
+/**
+ * Filters messages that have been read by the agent.
+ * @param {Array} messages - The array of messages to filter.
+ * @param {number} agentLastSeenAt - The timestamp of when the agent last saw the messages.
+ * @returns {Array} An array of read messages.
+ */
+export const getReadMessages = (messages, agentLastSeenAt) => {
+  return messages.filter(
+    message => message.created_at * 1000 <= agentLastSeenAt * 1000
+  );
+};
+
+/**
+ * Filters messages that have not been read by the agent.
+ * @param {Array} messages - The array of messages to filter.
+ * @param {number} agentLastSeenAt - The timestamp of when the agent last saw the messages.
+ * @returns {Array} An array of unread messages.
+ */
+export const getUnreadMessages = (messages, agentLastSeenAt) => {
+  return messages.filter(
+    message => message.created_at * 1000 > agentLastSeenAt * 1000
+  );
+};

app/javascript/dashboard/helper/featureHelper.js

@@ -1,18 +1,21 @@
 const FEATURE_HELP_URLS = {
+  agent_bots: 'https://chwt.app/hc/agent-bots',
+  agents: 'https://chwt.app/hc/agents',
+  audit_logs: 'https://chwt.app/hc/audit-logs',
+  campaigns: 'https://chwt.app/hc/campaigns',
+  canned_responses: 'https://chwt.app/hc/canned',
   channel_email: 'https://chwt.app/hc/email',
   channel_facebook: 'https://chwt.app/hc/fb',
-  help_center: 'https://chwt.app/hc/help-center',
-  agent_bots: 'https://chwt.app/hc/agent-bots',
-  team_management: 'https://chwt.app/hc/teams',
-  labels: 'https://chwt.app/hc/labels',
   custom_attributes: 'https://chwt.app/hc/custom-attributes',
-  canned_responses: 'https://chwt.app/hc/canned',
-  integrations: 'https://chwt.app/hc/integrations',
-  campaigns: 'https://chwt.app/hc/campaigns',
-  reports: 'https://chwt.app/hc/reports',
-  message_reply_to: 'https://chwt.app/hc/reply-to',
-  sla: 'https://chwt.app/hc/sla',
   dashboard_apps: 'https://chwt.app/hc/dashboard-apps',
+  help_center: 'https://chwt.app/hc/help-center',
+  integrations: 'https://chwt.app/hc/integrations',
+  labels: 'https://chwt.app/hc/labels',
+  macros: 'https://chwt.app/hc/macros',
+  message_reply_to: 'https://chwt.app/hc/reply-to',
+  reports: 'https://chwt.app/hc/reports',
+  sla: 'https://chwt.app/hc/sla',
+  team_management: 'https://chwt.app/hc/teams',
 };
 
 export function getHelpUrlForFeature(featureName) {

app/javascript/dashboard/helper/permissionsHelper.js

@@ -7,6 +7,15 @@ export const hasPermissions = (
   );
 };
 
+export const getCurrentAccount = ({ accounts } = {}, accountId = null) => {
+  return accounts.find(account => Number(account.id) === Number(accountId));
+};
+
+export const getUserPermissions = (user, accountId) => {
+  const currentAccount = getCurrentAccount(user, accountId) || {};
+  return currentAccount.permissions || [];
+};
+
 const isPermissionsPresentInRoute = route =>
   route.meta && route.meta.permissions;