# Pull Request Template
## Description
This PR allows users to dynamically pass custom welcome and availability
messages, along with UI feature toggles, via `window.chatwootSettings`.
If any of the following settings are provided, the widget will use them;
otherwise, it falls back to default behavior.
**New options:**
```
window.chatwootSettings = {
welcomeTitle: 'Need help?', // Custom widget title
welcomeDescription: 'We’re here to support you.', // Subtitle in the header
availableMessage: 'We’re online and ready to chat!', // Shown when team is online
unavailableMessage: 'We’re currently offline.', // Shown when team is unavailable
enableFileUpload: true, // Enable file attachments
enableEmojiPicker: true, // Enable emoji picker in chat input
enableEndConversation: true // Allow users to end the conversation
}
```
Fixes
https://linear.app/chatwoot/issue/CW-4589/add-options-to-windowchatwootsettings
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/413fc4aa59384366b071450bd19d1bf8?sid=ff30fb4c-267c-4beb-80ab-d6f583aa960d
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Disable features/show billing upgrade for accounts with more users than
the one in the license.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes an issue where typing variables, like `{{contact.name}}`,
caused the variable list to miss showing `contact.name`. The search key
in this case became `contact.name}},` which didn't match any available
options. The logic in `VariableList.vue` only checked the part after the
last comma and didn’t fully sanitize the input.
**Solution**
Updated `searchKey` to remove all {} and commas for accurate matching.
Fixes
[CW-4574](https://linear.app/chatwoot/issue/CW-4574/i-dont-see-an-option-for-contactname-it-shows-initially-but-it-doesnt)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/fc86e53853ad49e6acf6de57ebbd8fcb?sid=6702f896-d1a3-4c5a-9eb7-b96b5ed91531
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes the translation issue in the CSAT reports table header and
date range filter, where labels reverted to English after a page reload.
Fixes
https://linear.app/chatwoot/issue/CW-4557/language-switching-on-page-reload
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
https://github.com/user-attachments/assets/c68da978-1f17-44b5-bb21-5ea2668563fb
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR introduces a new channel type for voice conversations.
ref: #11481
## Changes
- Add database migration for channel_voice table with phone_number and
provider_config
- Create Channel::Voice model with E.164 phone number validation and
Twilio config validation
- Add voice channel association to Account model
- Extend inbox helpers and types to support voice channels
- Add voice channel setup UI with Twilio configuration form
- Include voice channel in channel factory and list components
- Add API routes and store actions for voice channel creation
- Add comprehensive translations for voice channel management
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
# Pull Request Template
## Description
This PR includes the following improvements:
* **Popular Articles Locale Selection based on Widget Locale**
* Implements priority-based locale matching:
* Exact locale match (e.g., "fr" === "fr")
* Base language match (e.g., "fr" when selected is "fr_CA")
* Variant match (e.g., "fr_BE" when selected is "fr")
* Removes default locale fallback - if no locale match is found, popular
articles section is hidden.
* Fixed **API** filter issue where the locale parameter was previously
ignored
* Hides Popular Articles section completely when no locale match is
found and Only shows relevant articles in the user's language
* **RTL Direction Handling Improvements**
* Now directly reads the `lang` attribute from HTML element `<html
lang="en">` instead of relying on `.locale-switcher` and sets direction
attribute based on language.
* Adds `data-dir-applied` attribute to prevent overlapping direction
settings between global helpers and components (eg case: Insert article
in editor dashboard)
* Update `IframeLoader.vue` to Composition API and improve the **dir**
logic
Fixes
1.
[CW-4505](https://linear.app/chatwoot/issue/CW-4505/popular-articles-not-displayed-based-on-user-locale-in-live-chat),
https://github.com/chatwoot/chatwoot/issues/11745
2. RTL direction is not working in widget article view after merging
this PR https://github.com/chatwoot/chatwoot/pull/11692
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
**Popular Articles**
https://www.loom.com/share/7cecbaaa77eb48e19263398b6ba8ddef?sid=a2452b8e-7d7e-46a3-b5c8-aed5ab5bc801
**RTL improvements**
https://www.loom.com/share/3ccad77174a0412097e802641df5f3e0?sid=e10ac57f-5c49-4084-84d3-5ad58aee54fa
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Tanmay Deep Sharma