Merge branch 'develop' into feat/whatsapp-embedded-signup

Gemfile.lock

@@ -172,6 +172,8 @@ GEM
       bundler (>= 1.2.0, < 3)
       thor (~> 1.0)
     byebug (11.1.3)
+    childprocess (5.1.0)
+      logger (~> 1.5)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
@@ -433,10 +435,12 @@ GEM
       json (>= 1.8)
       rexml
     language_server-protocol (3.17.0.5)
-    launchy (2.5.2)
+    launchy (3.1.1)
       addressable (~> 2.8)
-    letter_opener (1.8.1)
-      launchy (>= 2.2, < 3)
+      childprocess (~> 5.0)
+      logger (~> 1.6)
+    letter_opener (1.10.0)
+      launchy (>= 2.2, < 4)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -563,7 +567,7 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (6.0.0)
+    public_suffix (6.0.2)
     puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)

app/assets/javascripts/secretField.js

@@ -10,7 +10,8 @@ function toggleSecretField(e) {
   if (!textElement) return;
 
   if (textElement.dataset.secretMasked === 'false') {
-    textElement.textContent = '•'.repeat(10);
+    const maskedLength = secretField.dataset.secretText?.length || 10;
+    textElement.textContent = '•'.repeat(maskedLength);
     textElement.dataset.secretMasked = 'true';
     toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
 
@@ -32,3 +33,13 @@ function copySecretField(e) {
 
   navigator.clipboard.writeText(secretField.dataset.secretText);
 }
+
+document.addEventListener('DOMContentLoaded', () => {
+  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
+    const span = field.querySelector('[data-secret-masked]');
+    if (span && span.dataset.secretMasked === 'true') {
+      const len = field.dataset.secretText?.length || 10;
+      span.textContent = '•'.repeat(len);
+    }
+  });
+});

app/assets/stylesheets/administrate/components/_cells.scss

@@ -46,17 +46,25 @@
 
 .cell-data__secret-field {
   align-items: center;
+  color: $hint-grey;
   display: flex;
 
   span {
-    flex: 1;
+    flex: 0 0 auto;
   }
 
-  button {
-    margin-left: 5px;
+  [data-secret-toggler],
+  [data-secret-copier] {
+    background: transparent;
+    border: 0;
+    color: inherit;
+    margin-left: 0.5rem;
+    padding: 0;
 
     svg {
       fill: currentColor;
+      height: 1.25rem;
+      width: 1.25rem;
     }
   }
 }

app/builders/v2/reports/label_summary_builder.rb

@@ -31,7 +31,7 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
       resolved_counts: fetch_resolved_counts(conversation_filter),
       resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
       first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply', use_business_hours)
+      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
     }
   end
 
@@ -63,7 +63,9 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
   end
 
   def fetch_resolved_counts(conversation_filter)
-    fetch_counts(conversation_filter.merge(status: :resolved))
+    # since the base query is ActsAsTaggableOn,
+    # the status :resolved won't automatically be converted to integer status
+    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
   end
 
   def fetch_counts(conversation_filter)

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -1,32 +1,23 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include GoogleConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = google_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
+        scope: scope,
         response_type: 'code',
         prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
         access_type: 'offline', # the default is 'online'
+        state: state,
         client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
       }
     )
 
     if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -81,11 +81,15 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create_channel
-    return unless %w[web_widget api email line telegram whatsapp sms].include?(permitted_params[:channel][:type])
+    return unless allowed_channel_types.include?(permitted_params[:channel][:type])
 
     account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
   end
 
+  def allowed_channel_types
+    %w[web_widget api email line telegram whatsapp sms]
+  end
+
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end

app/controllers/api/v1/accounts/instagram/authorizations_controller.rb

@@ -1,7 +1,6 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include InstagramConcern
   include Instagram::IntegrationHelper
-  before_action :check_authorization
 
   def create
     # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -21,10 +20,4 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,5 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
   before_action :fetch_hook, only: [:destroy]
 
   def destroy
@@ -31,6 +31,12 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_created,
+        issue_data: { id: issue[:data][:identifier] },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -42,17 +48,30 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_linked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
 
   def unlink_issue
     link_id = permitted_params[:link_id]
+    issue_id = permitted_params[:issue_id]
     issue = linear_processor_service.unlink_issue(link_id)
 
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_unlinked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -1,28 +1,19 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include MicrosoftConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = microsoft_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/microsoft/callback",
-        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
+        scope: scope,
+        state: state,
         prompt: 'consent'
       }
     )
     if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end

app/controllers/api/v1/accounts/oauth_authorization_controller.rb

@@ -0,0 +1,23 @@
+class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+
+  protected
+
+  def scope
+    ''
+  end
+
+  def state
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end

app/controllers/concerns/google_concern.rb

@@ -14,7 +14,7 @@ module GoogleConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'email profile https://mail.google.com/'
   end
 end

app/controllers/concerns/microsoft_concern.rb

@@ -15,7 +15,7 @@ module MicrosoftConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
   end
 end

app/controllers/oauth_callback_controller.rb

@@ -6,7 +6,6 @@ class OauthCallbackController < ApplicationController
     )
 
     handle_response
-    ::Redis::Alfred.delete(cache_key)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     redirect_to '/'
@@ -64,10 +63,6 @@ class OauthCallbackController < ApplicationController
     raise NotImplementedError
   end
 
-  def cache_key
-    "#{provider_name}::#{users_data['email'].downcase}"
-  end
-
   def create_channel_with_inbox
     ActiveRecord::Base.transaction do
       channel_email = Channel::Email.create!(email: users_data['email'], account: account)
@@ -86,12 +81,17 @@ class OauthCallbackController < ApplicationController
     decoded_token[0]
   end
 
-  def account_id
-    ::Redis::Alfred.get(cache_key)
+  def account_from_signed_id
+    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
+
+    account = GlobalID::Locator.locate_signed(params[:state])
+    raise 'Invalid or expired state' if account.nil?
+
+    account
   end
 
   def account
-    @account ||= Account.find(account_id)
+    @account ||= account_from_signed_id
   end
 
   # Fallback name, for when name field is missing from users_data

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -7,7 +7,11 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def index
     @articles = @portal.articles.published.includes(:category, :author)
+
+    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
+
     @articles_count = @articles.count
+
     search_articles
     order_by_sort_param
     limit_results

app/javascript/dashboard/api/integrations/linear.js

@@ -33,9 +33,11 @@ class LinearAPI extends ApiClient {
     );
   }
 
-  unlinkIssue(linkId) {
+  unlinkIssue(linkId, issueIdentifier, conversationId) {
     return axios.post(`${this.url}/unlink_issue`, {
       link_id: linkId,
+      issue_id: issueIdentifier,
+      conversation_id: conversationId,
     });
   }
 

app/javascript/dashboard/api/specs/integrations/linear.spec.js

@@ -91,6 +91,19 @@ describe('#linearAPI', () => {
         issueData
       );
     });
+
+    it('creates a valid request with conversation_id', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+        conversation_id: 123,
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
   });
 
   describe('link_issue', () => {
@@ -120,6 +133,18 @@ describe('#linearAPI', () => {
         }
       );
     });
+
+    it('creates a valid request with title', () => {
+      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 'ENG-123',
+          conversation_id: 1,
+          title: 'Sample Issue',
+        }
+      );
+    });
   });
 
   describe('getLinkedIssue', () => {
@@ -164,12 +189,26 @@ describe('#linearAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('creates a valid request', () => {
-      LinearAPIClient.unlinkIssue(1);
+    it('creates a valid request with link_id only', () => {
+      LinearAPIClient.unlinkIssue('link123');
       expect(axiosMock.post).toHaveBeenCalledWith(
         '/api/v1/integrations/linear/unlink_issue',
         {
-          link_id: 1,
+          link_id: 'link123',
+          issue_id: undefined,
+          conversation_id: undefined,
+        }
+      );
+    });
+
+    it('creates a valid request with all parameters', () => {
+      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 'link123',
+          issue_id: 'ENG-456',
+          conversation_id: 789,
         }
       );
     });

app/javascript/dashboard/assets/scss/plugins/_multiselect.scss

@@ -47,7 +47,7 @@
     @apply max-w-full;
 
     .multiselect__option {
-      @apply text-sm font-normal;
+      @apply text-sm font-normal flex justify-between items-center;
 
       span {
         @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
@@ -58,7 +58,7 @@
       }
 
       &::after {
-        @apply bottom-0 flex items-center justify-center text-center;
+        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
       }
 
       &.multiselect__option--highlight {
@@ -74,7 +74,7 @@
       }
 
       &.multiselect__option--highlight::after {
-        @apply bg-transparent;
+        @apply bg-transparent text-n-slate-12;
       }
 
       &.multiselect__option--selected {

app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue

@@ -123,7 +123,7 @@ const handleDocumentableClick = () => {
     @mouseenter="emit('hover', true)"
     @mouseleave="emit('hover', false)"
   >
-    <div v-show="selectable" class="absolute top-7 ltr:left-4 rtl:right-4">
+    <div v-show="selectable" class="absolute top-7 ltr:left-3 rtl:right-3">
       <Checkbox v-model="modelValue" />
     </div>
     <div class="flex relative justify-between w-full gap-1">

app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue

@@ -19,6 +19,7 @@ const isConversationRoute = computed(() => {
     'conversation_through_mentions',
     'conversation_through_unattended',
     'conversation_through_participating',
+    'inbox_view_conversation',
   ];
   return CONVERSATION_ROUTES.includes(route.name);
 });

app/javascript/dashboard/components-next/icon/provider.js

@@ -13,6 +13,7 @@ export function useChannelIcon(inbox) {
     'Channel::WebWidget': 'i-ri-global-fill',
     'Channel::Whatsapp': 'i-ri-whatsapp-fill',
     'Channel::Instagram': 'i-ri-instagram-fill',
+    'Channel::Voice': 'i-ri-phone-fill',
   };
 
   const providerIconMap = {

app/javascript/dashboard/components-next/icon/specs/provider.spec.js

@@ -19,6 +19,12 @@ describe('useChannelIcon', () => {
     expect(icon).toBe('i-ri-whatsapp-fill');
   });
 
+  it('returns correct icon for Voice channel', () => {
+    const inbox = { channel_type: 'Channel::Voice' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-ri-phone-fill');
+  });
+
   describe('Email channel', () => {
     it('returns mail icon for generic email channel', () => {
       const inbox = { channel_type: 'Channel::Email' };

app/javascript/dashboard/components-next/input/Input.vue

@@ -1,51 +1,21 @@
 <script setup>
-import { computed, ref, onMounted, nextTick } from 'vue';
+import { computed, ref, onMounted, nextTick, getCurrentInstance } from 'vue';
 const props = defineProps({
-  modelValue: {
-    type: [String, Number],
-    default: '',
-  },
-  type: {
-    type: String,
-    default: 'text',
-  },
-  customInputClass: {
-    type: [String, Object, Array],
-    default: '',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  id: {
-    type: String,
-    default: '',
-  },
-  message: {
-    type: String,
-    default: '',
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
+  modelValue: { type: [String, Number], default: '' },
+  type: { type: String, default: 'text' },
+  customInputClass: { type: [String, Object, Array], default: '' },
+  placeholder: { type: String, default: '' },
+  label: { type: String, default: '' },
+  id: { type: String, default: '' },
+  message: { type: String, default: '' },
+  disabled: { type: Boolean, default: false },
   messageType: {
     type: String,
     default: 'info',
     validator: value => ['info', 'error', 'success'].includes(value),
   },
-  min: {
-    type: String,
-    default: '',
-  },
-  autofocus: {
-    type: Boolean,
-    default: false,
-  },
+  min: { type: String, default: '' },
+  autofocus: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -56,6 +26,10 @@ const emit = defineEmits([
   'enter',
 ]);
 
+// Generate a unique ID per component instance when `id` prop is not provided.
+const { uid } = getCurrentInstance();
+const uniqueId = computed(() => props.id || `input-${uid}`);
+
 const isFocused = ref(false);
 const inputRef = ref(null);
 
@@ -111,7 +85,7 @@ onMounted(() => {
   <div class="relative flex flex-col min-w-0 gap-1">
     <label
       v-if="label"
-      :for="id"
+      :for="uniqueId"
       class="mb-0.5 text-sm font-medium text-n-slate-12"
     >
       {{ label }}
@@ -119,7 +93,7 @@ onMounted(() => {
     <!-- Added prefix slot to allow adding icons to the input -->
     <slot name="prefix" />
     <input
-      :id="id"
+      :id="uniqueId"
       ref="inputRef"
       :value="modelValue"
       :class="[

app/javascript/dashboard/components-next/message/Message.vue

@@ -379,7 +379,7 @@ const shouldRenderMessage = computed(() => {
 function openContextMenu(e) {
   const shouldSkipContextMenu =
     e.target?.classList.contains('skip-context-menu') ||
-    e.target?.tagName.toLowerCase() === 'a';
+    ['a', 'img'].includes(e.target?.tagName.toLowerCase());
   if (shouldSkipContextMenu || getSelection().toString()) {
     return;
   }

app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue

@@ -14,7 +14,8 @@ const fromEmail = computed(() => {
 });
 
 const toEmail = computed(() => {
-  return contentAttributes.value?.email?.to ?? [];
+  const { toEmails, email } = contentAttributes.value;
+  return email?.to ?? toEmails ?? [];
 });
 
 const ccEmail = computed(() => {

app/javascript/dashboard/components/ChannelSelector.vue

@@ -17,7 +17,7 @@ export default {
   <button
     class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
   >
-    <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />
+    <img :src="src" :alt="title" draggable="false" class="w-1/2 my-4 mx-auto" />
     <h3
       class="text-slate-800 dark:text-slate-100 text-base text-center capitalize"
     >

app/javascript/dashboard/components/ChatList.vue

@@ -756,6 +756,7 @@ function toggleSelectAll(check) {
 }
 
 useEmitter('fetch_conversation_stats', () => {
+  if (hasAppliedFiltersOrActiveFolders.value) return;
   store.dispatch('conversationStats/get', conversationFilters.value);
 });
 
@@ -854,7 +855,7 @@ watch(conversationFilters, (newVal, oldVal) => {
       :active-status="activeStatus"
       :is-on-expanded-layout="isOnExpandedLayout"
       :conversation-stats="conversationStats"
-      :is-list-loading="chatListLoading"
+      :is-list-loading="chatListLoading && !conversationList.length"
       @add-folders="onClickOpenAddFoldersModal"
       @delete-folders="onClickOpenDeleteFoldersModal"
       @filters-modal="onToggleAdvanceFiltersModal"

app/javascript/dashboard/components/table/Table.vue

@@ -21,7 +21,7 @@ const props = defineProps({
 const isRelaxed = computed(() => props.type === 'relaxed');
 const headerClass = computed(() =>
   isRelaxed.value
-    ? 'first:rounded-bl-lg first:rounded-tl-lg last:rounded-br-lg last:rounded-tr-lg'
+    ? 'ltr:first:rounded-bl-lg ltr:first:rounded-tl-lg ltr:last:rounded-br-lg ltr:last:rounded-tr-lg rtl:first:rounded-br-lg rtl:first:rounded-tr-lg rtl:last:rounded-bl-lg rtl:last:rounded-tl-lg'
     : ''
 );
 </script>

app/javascript/dashboard/components/widgets/ChannelItem.vue

@@ -41,6 +41,10 @@ export default {
         );
       }
 
+      if (key === 'voice') {
+        return this.enabledFeatures.channel_voice;
+      }
+
       return [
         'website',
         'twilio',
@@ -50,6 +54,7 @@ export default {
         'telegram',
         'line',
         'instagram',
+        'voice',
       ].includes(key);
     },
   },

app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue

@@ -183,13 +183,18 @@ const createIssue = async () => {
     state_id: formState.stateId || undefined,
     priority: formState.priority || undefined,
     label_ids: formState.labelId ? [formState.labelId] : undefined,
+    conversation_id: props.conversationId,
   };
 
   try {
     isCreating.value = true;
     const response = await LinearAPI.createIssue(payload);
-    const { id: issueId } = response.data;
-    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    const { identifier: issueIdentifier } = response.data;
+    await LinearAPI.link_issue(
+      props.conversationId,
+      issueIdentifier,
+      props.title
+    );
     useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
     useTrack(LINEAR_EVENTS.CREATE_ISSUE);
     onClose();

app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue

@@ -46,9 +46,9 @@ const loadLinkedIssues = async () => {
   }
 };
 
-const unlinkIssue = async linkId => {
+const unlinkIssue = async (linkId, issueIdentifier) => {
   try {
-    await LinearAPI.unlinkIssue(linkId);
+    await LinearAPI.unlinkIssue(linkId, issueIdentifier, props.conversationId);
     useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
     linkedIssues.value = linkedIssues.value.filter(
       issue => issue.id !== linkId
@@ -110,7 +110,7 @@ onMounted(() => {
       <LinearIssueItem
         v-for="linkedIssue in linkedIssues"
         :key="linkedIssue.id"
-        class="pt-3 px-4 pb-4 border-b border-n-weak last:border-b-0"
+        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
         :linked-issue="linkedIssue"
         @unlink-issue="unlinkIssue"
       />

app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue

@@ -14,6 +14,8 @@ const props = defineProps({
 
 const emit = defineEmits(['unlinkIssue']);
 
+const { linkedIssue } = props;
+
 const priorityMap = {
   1: 'Urgent',
   2: 'High',
@@ -21,7 +23,7 @@ const priorityMap = {
   4: 'Low',
 };
 
-const issue = computed(() => props.linkedIssue.issue);
+const issue = computed(() => linkedIssue.issue);
 
 const assignee = computed(() => {
   const assigneeDetails = issue.value.assignee;
@@ -37,7 +39,7 @@ const labels = computed(() => issue.value.labels?.nodes || []);
 const priorityLabel = computed(() => priorityMap[issue.value.priority]);
 
 const unlinkIssue = () => {
-  emit('unlinkIssue', props.linkedIssue.id);
+  emit('unlinkIssue', linkedIssue.id, linkedIssue.issue.identifier);
 };
 </script>
 

app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue

@@ -63,7 +63,7 @@ const onSearch = async value => {
     isFetching.value = true;
     const response = await LinearAPI.searchIssues(value);
     issues.value = response.data.map(issue => ({
-      id: issue.id,
+      id: issue.identifier,
       name: `${issue.identifier} ${issue.title}`,
       icon: 'status',
       iconColor: issue.state.color,

app/javascript/dashboard/composables/useInbox.js

@@ -125,6 +125,10 @@ export const useInbox = () => {
     return channelType.value === INBOX_TYPES.INSTAGRAM;
   });
 
+  const isAVoiceChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.VOICE;
+  });
+
   return {
     inbox,
     isAFacebookInbox,
@@ -142,5 +146,6 @@ export const useInbox = () => {
     is360DialogWhatsAppChannel,
     isAnEmailChannel,
     isAnInstagramChannel,
+    isAVoiceChannel,
   };
 };

app/javascript/dashboard/helper/inbox.js

@@ -10,6 +10,7 @@ export const INBOX_TYPES = {
   LINE: 'Channel::Line',
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
+  VOICE: 'Channel::Voice',
 };
 
 const INBOX_ICON_MAP_FILL = {
@@ -22,6 +23,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-fill',
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-fill',
 };
 
 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -36,6 +38,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
   [INBOX_TYPES.LINE]: 'i-ri-line-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-line',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-line',
 };
 
 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -47,6 +50,7 @@ export const getInboxSource = (type, phoneNumber, inbox) => {
 
     case INBOX_TYPES.TWILIO:
     case INBOX_TYPES.WHATSAPP:
+    case INBOX_TYPES.VOICE:
       return phoneNumber || '';
 
     case INBOX_TYPES.EMAIL:
@@ -85,6 +89,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
     case INBOX_TYPES.LINE:
       return 'line';
 
+    case INBOX_TYPES.VOICE:
+      return 'voice';
+
     default:
       return 'chat';
   }
@@ -124,6 +131,9 @@ export const getInboxClassByType = (type, phoneNumber) => {
     case INBOX_TYPES.INSTAGRAM:
       return 'brand-instagram';
 
+    case INBOX_TYPES.VOICE:
+      return 'phone';
+
     default:
       return 'chat';
   }

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -297,6 +297,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -818,7 +858,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -537,6 +537,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {

app/javascript/dashboard/i18n/locale/pt_BR/automation.json

@@ -152,7 +152,7 @@
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo da Mensagem",
       "MESSAGE_CONTAINS": "A mensagem contém",
-      "EMAIL": "e-mail",
+      "EMAIL": "E-mail",
       "INBOX": "Caixa de Entrada",
       "CONVERSATION_LANGUAGE": "Idioma da conversa",
       "PHONE_NUMBER": "Número de Telefone",

app/javascript/dashboard/modules/contact/components/MergeContact.vue

@@ -130,15 +130,15 @@ export default {
       </div>
       <div class="flex multiselect-wrap--medium">
         <div
-          class="w-8 relative text-base text-slate-100 dark:text-slate-600 after:content-[''] after:h-12 after:w-0 after:left-4 after:absolute after:border-l after:border-solid after:border-slate-100 after:dark:border-slate-600 before:content-[''] before:h-0 before:w-4 before:left-4 before:top-12 before:absolute before:border-b before:border-solid before:border-slate-100 before:dark:border-slate-600"
+          class="w-8 relative text-base text-slate-100 dark:text-slate-600 after:content-[''] after:h-12 after:w-0 ltr:after:left-4 rtl:after:right-4 after:absolute after:border-l after:border-solid after:border-slate-100 after:dark:border-slate-600 before:content-[''] before:h-0 before:w-4 ltr:before:left-4 rtl:before:right-4 before:top-12 before:absolute before:border-b before:border-solid before:border-slate-100 before:dark:border-slate-600"
         >
           <fluent-icon
             icon="arrow-up"
-            class="absolute -top-1 left-2"
+            class="absolute -top-1 ltr:left-2 rtl:right-2"
             size="17"
           />
         </div>
-        <div class="flex flex-col w-full">
+        <div class="flex flex-col w-full ltr:pl-8 rtl:pr-8">
           <label class="multiselect__label">
             {{ $t('MERGE_CONTACTS.PRIMARY.TITLE') }}
             <woot-label

app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue

@@ -157,6 +157,13 @@ const bulkCheckbox = computed({
   },
 });
 
+const buildSelectedCountLabel = computed(() => {
+  const count = responses.value?.length || 0;
+  return bulkSelectionState.value.allSelected
+    ? t('CAPTAIN.RESPONSES.UNSELECT_ALL', { count })
+    : t('CAPTAIN.RESPONSES.SELECT_ALL', { count });
+});
+
 const handleCardHover = (isHovered, id) => {
   hoveredCard.value = isHovered ? id : null;
 };
@@ -270,7 +277,11 @@ onMounted(() => {
     <template #controls>
       <div
         v-if="shouldShowDropdown"
-        class="mb-4 -mt-3 flex justify-between items-center"
+        class="mb-4 -mt-3 flex justify-between items-center w-fit py-1"
+        :class="{
+          'ltr:pl-3 rtl:pr-3 ltr:pr-1 rtl:pl-1 rounded-lg outline outline-1 outline-n-weak bg-n-solid-3':
+            bulkSelectionState.hasSelected,
+        }"
       >
         <div v-if="!bulkSelectionState.hasSelected" class="flex gap-3">
           <OnClickOutside @trigger="isStatusFilterOpen = false">
@@ -306,13 +317,18 @@ onMounted(() => {
         >
           <div
             v-if="bulkSelectionState.hasSelected"
-            class="flex items-center gap-3 ltr:pl-4 rtl:pr-4"
+            class="flex items-center gap-3"
           >
-            <div class="flex items-center gap-1.5">
-              <Checkbox
-                v-model="bulkCheckbox"
-                :indeterminate="bulkSelectionState.isIndeterminate"
-              />
+            <div class="flex items-center gap-3">
+              <div class="flex items-center gap-1.5">
+                <Checkbox
+                  v-model="bulkCheckbox"
+                  :indeterminate="bulkSelectionState.isIndeterminate"
+                />
+                <span class="text-sm text-n-slate-12 font-medium tabular-nums">
+                  {{ buildSelectedCountLabel }}
+                </span>
+              </div>
               <span class="text-sm text-n-slate-10 tabular-nums">
                 {{
                   $t('CAPTAIN.RESPONSES.SELECTED', {
@@ -322,17 +338,23 @@ onMounted(() => {
               </span>
             </div>
             <div class="h-4 w-px bg-n-strong" />
-            <div class="flex gap-2">
+            <div class="flex gap-3 items-center">
               <Button
                 :label="$t('CAPTAIN.RESPONSES.BULK_APPROVE_BUTTON')"
                 sm
-                slate
+                ghost
+                icon="i-lucide-check"
+                class="!px-1.5"
                 @click="handleBulkApprove"
               />
+              <div class="h-4 w-px bg-n-strong" />
               <Button
                 :label="$t('CAPTAIN.RESPONSES.BULK_DELETE_BUTTON')"
                 sm
-                slate
+                ruby
+                ghost
+                class="!px-1.5"
+                icon="i-lucide-trash"
                 @click="bulkDeleteDialog.dialogRef.open()"
               />
             </div>

app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue

@@ -1,6 +1,7 @@
 <script setup>
 import IframeLoader from 'shared/components/IframeLoader.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import { useMapGetter } from 'dashboard/composables/store';
 
 defineProps({
   url: {
@@ -11,6 +12,8 @@ defineProps({
 
 const emit = defineEmits(['back', 'insert']);
 
+const isRTL = useMapGetter('accounts/isRTL');
+
 const onBack = e => {
   e.stopPropagation();
   emit('back');
@@ -35,7 +38,7 @@ const onInsert = e => {
     </div>
     <div class="-ml-4 h-full overflow-y-auto">
       <div class="w-full h-full min-h-0">
-        <IframeLoader :url="url" />
+        <IframeLoader :url="url" :is-rtl="isRTL" is-dir-applied />
       </div>
     </div>
 

app/javascript/dashboard/routes/dashboard/settings/account/Index.vue

@@ -71,6 +71,12 @@ export default {
         FEATURE_FLAGS.AUTO_RESOLVE_CONVERSATIONS
       );
     },
+    showAudioTranscriptionConfig() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.CAPTAIN
+      );
+    },
     languagesSortedByCode() {
       const enabledLanguages = [...this.enabledLanguages];
       return enabledLanguages.sort((l1, l2) =>
@@ -237,7 +243,7 @@ export default {
       <woot-loading-state v-if="uiFlags.isFetchingItem" />
     </div>
     <AutoResolve v-if="showAutoResolutionConfig" />
-    <AudioTranscription v-if="isOnChatwootCloud" />
+    <AudioTranscription v-if="showAudioTranscriptionConfig" />
     <AccountId />
     <div v-if="!uiFlags.isFetchingItem && isOnChatwootCloud">
       <AccountDelete />

app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue

@@ -10,6 +10,7 @@ import Whatsapp from './channels/Whatsapp.vue';
 import Line from './channels/Line.vue';
 import Telegram from './channels/Telegram.vue';
 import Instagram from './channels/Instagram.vue';
+import Voice from './channels/Voice.vue';
 
 const channelViewList = {
   facebook: Facebook,
@@ -22,6 +23,7 @@ const channelViewList = {
   line: Line,
   telegram: Telegram,
   instagram: Instagram,
+  voice: Voice,
 };
 
 export default defineComponent({

app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue

@@ -36,6 +36,7 @@ export default {
         { key: 'telegram', name: 'Telegram' },
         { key: 'line', name: 'Line' },
         { key: 'instagram', name: 'Instagram' },
+        { key: 'voice', name: 'Voice' },
       ];
     },
     ...mapGetters({

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue

@@ -0,0 +1,184 @@
+<script setup>
+import { reactive, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRouter } from 'vue-router';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useAlert } from 'dashboard/composables';
+import { isPhoneE164 } from 'shared/helpers/Validators';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+
+import PageHeader from '../../SettingsSubPageHeader.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const { t } = useI18n();
+const store = useStore();
+const router = useRouter();
+
+const state = reactive({
+  phoneNumber: '',
+  accountSid: '',
+  authToken: '',
+  apiKeySid: '',
+  apiKeySecret: '',
+  twimlAppSid: '',
+});
+
+const uiFlags = useMapGetter('inboxes/getUIFlags');
+
+const validationRules = {
+  phoneNumber: { required, isPhoneE164 },
+  accountSid: { required },
+  authToken: { required },
+  apiKeySid: { required },
+  apiKeySecret: { required },
+  twimlAppSid: { required },
+};
+
+const v$ = useVuelidate(validationRules, state);
+const isSubmitDisabled = computed(() => v$.value.$invalid);
+
+const formErrors = computed(() => ({
+  phoneNumber: v$.value.phoneNumber?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.ERROR')
+    : '',
+  accountSid: v$.value.accountSid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.REQUIRED')
+    : '',
+  authToken: v$.value.authToken?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.REQUIRED')
+    : '',
+  apiKeySid: v$.value.apiKeySid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.REQUIRED')
+    : '',
+  apiKeySecret: v$.value.apiKeySecret?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.REQUIRED')
+    : '',
+  twimlAppSid: v$.value.twimlAppSid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.REQUIRED')
+    : '',
+}));
+
+function getProviderConfig() {
+  const config = {
+    account_sid: state.accountSid,
+    auth_token: state.authToken,
+    api_key_sid: state.apiKeySid,
+    api_key_secret: state.apiKeySecret,
+  };
+  if (state.twimlAppSid) config.outgoing_application_sid = state.twimlAppSid;
+  return config;
+}
+
+async function createChannel() {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  try {
+    const channel = await store.dispatch('inboxes/createVoiceChannel', {
+      name: `Voice (${state.phoneNumber})`,
+      voice: {
+        phone_number: state.phoneNumber,
+        provider: 'twilio',
+        provider_config: getProviderConfig(),
+      },
+    });
+
+    router.replace({
+      name: 'settings_inboxes_add_agents',
+      params: { page: 'new', inbox_id: channel.id },
+    });
+  } catch (error) {
+    useAlert(
+      error.response?.data?.message ||
+        t('INBOX_MGMT.ADD.VOICE.API.ERROR_MESSAGE')
+    );
+  }
+}
+</script>
+
+<template>
+  <div
+    class="overflow-auto col-span-6 p-6 w-full h-full rounded-t-lg border border-b-0 border-n-weak bg-n-solid-1"
+  >
+    <PageHeader
+      :header-title="t('INBOX_MGMT.ADD.VOICE.TITLE')"
+      :header-content="t('INBOX_MGMT.ADD.VOICE.DESC')"
+    />
+
+    <form
+      class="flex flex-col gap-4 flex-wrap mx-0"
+      @submit.prevent="createChannel"
+    >
+      <Input
+        v-model="state.phoneNumber"
+        :label="t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.PLACEHOLDER')"
+        :message="formErrors.phoneNumber"
+        :message-type="formErrors.phoneNumber ? 'error' : 'info'"
+        @blur="v$.phoneNumber?.$touch"
+      />
+
+      <Input
+        v-model="state.accountSid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.PLACEHOLDER')"
+        :message="formErrors.accountSid"
+        :message-type="formErrors.accountSid ? 'error' : 'info'"
+        @blur="v$.accountSid?.$touch"
+      />
+
+      <Input
+        v-model="state.authToken"
+        type="password"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.PLACEHOLDER')"
+        :message="formErrors.authToken"
+        :message-type="formErrors.authToken ? 'error' : 'info'"
+        @blur="v$.authToken?.$touch"
+      />
+
+      <Input
+        v-model="state.apiKeySid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.PLACEHOLDER')"
+        :message="formErrors.apiKeySid"
+        :message-type="formErrors.apiKeySid ? 'error' : 'info'"
+        @blur="v$.apiKeySid?.$touch"
+      />
+
+      <Input
+        v-model="state.apiKeySecret"
+        type="password"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.LABEL')"
+        :placeholder="
+          t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.PLACEHOLDER')
+        "
+        :message="formErrors.apiKeySecret"
+        :message-type="formErrors.apiKeySecret ? 'error' : 'info'"
+        @blur="v$.apiKeySecret?.$touch"
+      />
+
+      <Input
+        v-model="state.twimlAppSid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.LABEL')"
+        :placeholder="
+          t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.PLACEHOLDER')
+        "
+        :message="formErrors.twimlAppSid"
+        :message-type="formErrors.twimlAppSid ? 'error' : 'info'"
+        @blur="v$.twimlAppSid?.$touch"
+      />
+
+      <div>
+        <NextButton
+          :is-loading="uiFlags.isCreating"
+          :disabled="isSubmitDisabled"
+          :label="t('INBOX_MGMT.ADD.VOICE.SUBMIT_BUTTON')"
+          type="submit"
+        />
+      </div>
+    </form>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue

@@ -12,7 +12,6 @@ defineOptions({
     provider="google"
     :title="$t('INBOX_MGMT.ADD.GOOGLE.TITLE')"
     :description="$t('INBOX_MGMT.ADD.GOOGLE.DESCRIPTION')"
-    :input-placeholder="$t('INBOX_MGMT.ADD.GOOGLE.EMAIL_PLACEHOLDER')"
     :submit-button-text="$t('INBOX_MGMT.ADD.GOOGLE.SIGN_IN')"
     :error-message="$t('INBOX_MGMT.ADD.GOOGLE.ERROR_MESSAGE')"
   />

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue

@@ -12,7 +12,6 @@ defineOptions({
     provider="microsoft"
     :title="$t('INBOX_MGMT.ADD.MICROSOFT.TITLE')"
     :description="$t('INBOX_MGMT.ADD.MICROSOFT.DESCRIPTION')"
-    :input-placeholder="$t('INBOX_MGMT.ADD.MICROSOFT.EMAIL_PLACEHOLDER')"
     :submit-button-text="$t('INBOX_MGMT.ADD.MICROSOFT.SIGN_IN')"
     :error-message="$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE')"
   />

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue

@@ -30,14 +30,9 @@ const props = defineProps({
     type: String,
     required: true,
   },
-  inputPlaceholder: {
-    type: String,
-    required: true,
-  },
 });
 
 const isRequestingAuthorization = ref(false);
-const email = ref('');
 
 const client = computed(() => {
   if (props.provider === 'microsoft') {
@@ -50,9 +45,7 @@ const client = computed(() => {
 async function requestAuthorization() {
   try {
     isRequestingAuthorization.value = true;
-    const response = await client.value.generateAuthorization({
-      email: email.value,
-    });
+    const response = await client.value.generateAuthorization();
     const {
       data: { url },
     } = response;
@@ -75,11 +68,6 @@ async function requestAuthorization() {
       :header-content="description"
     />
     <form class="mt-6" @submit.prevent="requestAuthorization">
-      <woot-input
-        v-model="email"
-        type="email"
-        :placeholder="inputPlaceholder"
-      />
       <NextButton
         :is-loading="isRequestingAuthorization"
         type="submit"

app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue

@@ -29,6 +29,7 @@ const i18nMap = {
   'Channel::Line': 'LINE',
   'Channel::Api': 'API',
   'Channel::Instagram': 'INSTAGRAM',
+  'Channel::Voice': 'VOICE',
 };
 
 const twilioChannelName = () => {

app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue

@@ -75,10 +75,34 @@ export default {
     onRegistrationSuccess() {
       this.hasEnabledPushPermissions = true;
     },
-    onRequestPermissions() {
-      requestPushPermissions({
-        onSuccess: this.onRegistrationSuccess,
-      });
+    onRequestPermissions(value) {
+      if (value) {
+        // Enable / re-enable push notifications
+        requestPushPermissions({
+          onSuccess: this.onRegistrationSuccess,
+        });
+      } else {
+        // Disable push notifications
+        this.disablePushPermissions();
+      }
+    },
+    disablePushPermissions() {
+      verifyServiceWorkerExistence(registration =>
+        registration.pushManager
+          .getSubscription()
+          .then(subscription => {
+            if (subscription) {
+              return subscription.unsubscribe();
+            }
+            return null;
+          })
+          .finally(() => {
+            this.hasEnabledPushPermissions = false;
+          })
+          .catch(() => {
+            // error
+          })
+      );
     },
     getPushSubscription() {
       verifyServiceWorkerExistence(registration =>

app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue

@@ -59,7 +59,7 @@ const defaulSpanRender = cellProps =>
     cellProps.getValue()
   );
 
-const columns = [
+const columns = computed(() => [
   columnHelper.accessor('name', {
     header: t(`SUMMARY_REPORTS.${props.type.toUpperCase()}`),
     width: 300,
@@ -90,7 +90,7 @@ const columns = [
     width: 200,
     cell: defaulSpanRender,
   }),
-];
+]);
 
 const renderAvgTime = value => (value ? formatTime(value) : '--');
 
@@ -142,7 +142,9 @@ const table = useVueTable({
   get data() {
     return tableData.value;
   },
-  columns,
+  get columns() {
+    return columns.value;
+  },
   enableSorting: false,
   getCoreRowModel: getCoreRowModel(),
 });

app/javascript/dashboard/store/modules/inboxes.js

@@ -9,29 +9,7 @@ import { throwErrorMessage } from '../utils/api';
 import AnalyticsHelper from '../../helper/AnalyticsHelper';
 import camelcaseKeys from 'camelcase-keys';
 import { ACCOUNT_EVENTS } from '../../helper/AnalyticsHelper/events';
-
-const buildInboxData = inboxParams => {
-  const formData = new FormData();
-  const { channel = {}, ...inboxProperties } = inboxParams;
-  Object.keys(inboxProperties).forEach(key => {
-    formData.append(key, inboxProperties[key]);
-  });
-  const { selectedFeatureFlags, ...channelParams } = channel;
-  // selectedFeatureFlags needs to be empty when creating a website channel
-  if (selectedFeatureFlags) {
-    if (selectedFeatureFlags.length) {
-      selectedFeatureFlags.forEach(featureFlag => {
-        formData.append(`channel[selected_feature_flags][]`, featureFlag);
-      });
-    } else {
-      formData.append('channel[selected_feature_flags][]', '');
-    }
-  }
-  Object.keys(channelParams).forEach(key => {
-    formData.append(`channel[${key}]`, channel[key]);
-  });
-  return formData;
-};
+import { channelActions, buildInboxData } from './inboxes/channelActions';
 
 export const state = {
   records: [],
@@ -220,6 +198,12 @@ export const actions = {
       throw new Error(error);
     }
   },
+  ...channelActions,
+  // TODO: Extract other create channel methods to separate files to reduce file size
+  // - createChannel
+  // - createWebsiteChannel
+  // - createTwilioChannel
+  // - createFBChannel
   updateInbox: async ({ commit }, { id, formData = true, ...inboxParams }) => {
     commit(types.default.SET_INBOXES_UI_FLAG, { isUpdating: true });
     try {

app/javascript/dashboard/store/modules/inboxes/channelActions.js

@@ -0,0 +1,52 @@
+import * as types from '../../mutation-types';
+import InboxesAPI from '../../../api/inboxes';
+import AnalyticsHelper from '../../../helper/AnalyticsHelper';
+import { ACCOUNT_EVENTS } from '../../../helper/AnalyticsHelper/events';
+
+export const buildInboxData = inboxParams => {
+  const formData = new FormData();
+  const { channel = {}, ...inboxProperties } = inboxParams;
+  Object.keys(inboxProperties).forEach(key => {
+    formData.append(key, inboxProperties[key]);
+  });
+  const { selectedFeatureFlags, ...channelParams } = channel;
+  // selectedFeatureFlags needs to be empty when creating a website channel
+  if (selectedFeatureFlags) {
+    if (selectedFeatureFlags.length) {
+      selectedFeatureFlags.forEach(featureFlag => {
+        formData.append(`channel[selected_feature_flags][]`, featureFlag);
+      });
+    } else {
+      formData.append('channel[selected_feature_flags][]', '');
+    }
+  }
+  Object.keys(channelParams).forEach(key => {
+    formData.append(`channel[${key}]`, channel[key]);
+  });
+  return formData;
+};
+
+const sendAnalyticsEvent = channelType => {
+  AnalyticsHelper.track(ACCOUNT_EVENTS.ADDED_AN_INBOX, {
+    channelType,
+  });
+};
+
+export const channelActions = {
+  createVoiceChannel: async ({ commit }, params) => {
+    try {
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: true });
+      const response = await InboxesAPI.create({
+        name: params.name,
+        channel: { ...params.voice, type: 'voice' },
+      });
+      commit(types.default.ADD_INBOXES, response.data);
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: false });
+      sendAnalyticsEvent('voice');
+      return response.data;
+    } catch (error) {
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: false });
+      throw error;
+    }
+  },
+};

app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js

@@ -62,6 +62,28 @@ describe('#actions', () => {
     });
   });
 
+  describe('#createVoiceChannel', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.post.mockResolvedValue({ data: inboxList[0] });
+      await actions.createVoiceChannel({ commit }, inboxList[0]);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: true }],
+        [types.default.ADD_INBOXES, inboxList[0]],
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.post.mockRejectedValue({ message: 'Incorrect header' });
+      await expect(actions.createVoiceChannel({ commit })).rejects.toThrow(
+        Error
+      );
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: true }],
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: false }],
+      ]);
+    });
+  });
+
   describe('#createFBChannel', () => {
     it('sends correct actions if API is success', async () => {
       axios.post.mockResolvedValue({ data: inboxList[0] });

app/javascript/portal/portalHelpers.js

@@ -112,11 +112,14 @@ export const InitializationHelpers = {
   },
 
   setDirectionAttribute: () => {
-    const portalElement = document.getElementById('portal');
-    if (!portalElement) return;
+    const htmlElement = document.querySelector('html');
+    // If direction is already applied through props, do not apply again (iframe case)
+    const hasDirApplied = htmlElement.getAttribute('data-dir-applied');
+    if (!htmlElement || hasDirApplied) return;
 
-    const locale = document.querySelector('.locale-switcher')?.value;
-    portalElement.dir = locale && getLanguageDirection(locale) ? 'rtl' : 'ltr';
+    const localeFromHtml = htmlElement.lang;
+    htmlElement.dir =
+      localeFromHtml && getLanguageDirection(localeFromHtml) ? 'rtl' : 'ltr';
   },
 
   initializeThemesInPortal: initializeTheme,

app/javascript/shared/components/IframeLoader.vue

@@ -1,64 +1,56 @@
-<script>
+<script setup>
+import { ref, useTemplateRef, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import ArticleSkeletonLoader from 'shared/components/ArticleSkeletonLoader.vue';
 
-export default {
-  name: 'IframeLoader',
-  components: {
-    ArticleSkeletonLoader,
+const props = defineProps({
+  url: {
+    type: String,
+    default: '',
   },
-  props: {
-    url: {
-      type: String,
-      default: '',
-    },
-    isRtl: {
-      type: Boolean,
-      default: false,
-    },
+  isRtl: {
+    type: Boolean,
+    default: false,
   },
-  data() {
-    return {
-      isLoading: true,
-      showEmptyState: !this.url,
-    };
+  isDirApplied: {
+    type: Boolean,
+    default: false,
   },
-  watch: {
-    isRtl: {
-      immediate: true,
-      handler(value) {
-        this.$nextTick(() => {
-          const iframeElement = this.$el.querySelector('iframe');
-          if (iframeElement) {
-            iframeElement.onload = () => {
-              try {
-                const iframeDocument =
-                  iframeElement.contentDocument ||
-                  (iframeElement.contentWindow &&
-                    iframeElement.contentWindow.document);
+});
 
-                if (iframeDocument) {
-                  iframeDocument.documentElement.dir = value ? 'rtl' : 'ltr';
-                }
-              } catch (e) {
-                // error
-              }
-            };
-          }
-        });
-      },
-    },
-  },
-  methods: {
-    handleIframeLoad() {
-      // Once loaded, the loading state is hidden
-      this.isLoading = false;
-    },
-    handleIframeError() {
-      // Hide the loading state and show the empty state when an error occurs
-      this.isLoading = false;
-      this.showEmptyState = true;
-    },
-  },
+const { t } = useI18n();
+
+const iframe = useTemplateRef('iframe');
+const isLoading = ref(true);
+const showEmptyState = ref(!props.url);
+
+const direction = computed(() => (props.isRtl ? 'rtl' : 'ltr'));
+
+const applyDirection = () => {
+  if (!iframe.value) return;
+  if (!props.isDirApplied) return; // If direction is already applied through props, do not apply again (iframe case)
+  try {
+    const doc =
+      iframe.value.contentDocument || iframe.value.contentWindow?.document;
+    if (doc?.documentElement) {
+      doc.documentElement.dir = direction.value;
+      doc.documentElement.setAttribute('data-dir-applied', 'true');
+    }
+  } catch (e) {
+    // error
+  }
+};
+
+watch(() => props.isRtl, applyDirection);
+
+const handleIframeLoad = () => {
+  isLoading.value = false;
+  applyDirection();
+};
+
+const handleIframeError = () => {
+  isLoading.value = false;
+  showEmptyState.value = true;
 };
 </script>
 
@@ -66,6 +58,7 @@ export default {
   <div class="relative overflow-hidden pb-1/2 h-full">
     <iframe
       v-if="url"
+      ref="iframe"
       :src="url"
       class="absolute w-full h-full top-0 left-0"
       @load="handleIframeLoad"
@@ -79,7 +72,7 @@ export default {
       v-if="showEmptyState"
       class="absolute w-full h-full top-0 left-0 flex justify-center items-center"
     >
-      <p>{{ $t('PORTAL.IFRAME_ERROR') }}</p>
+      <p>{{ t('PORTAL.IFRAME_ERROR') }}</p>
     </div>
   </div>
 </template>

app/javascript/shared/helpers/portalHelper.js

@@ -0,0 +1,40 @@
+/**
+ * Determine the best-matching locale from the list of locales allowed by the portal.
+ *
+ * The matching happens in the following order:
+ * 1. Exact match – the visitor-selected locale equals one in the `allowedLocales` list
+ *    (e.g., `fr` ➜ `fr`).
+ * 2. Base language match – the base part of a compound locale (before the underscore)
+ *    matches (e.g., `fr_CA` ➜ `fr`).
+ * 3. Variant match – when the base language is selected but a regional variant exists
+ *    in the portal list (e.g., `fr` ➜ `fr_BE`).
+ *
+ * If none of these rules find a match, the function returns `null`,
+ * Don't show popular articles if locale doesn't match with allowed locales
+ *
+ * @export
+ * @param {string} selectedLocale The locale selected by the visitor (e.g., `fr_CA`).
+ * @param {string[]} allowedLocales Array of locales enabled for the portal.
+ * @returns {(string|null)} A locale string that should be used, or `null` if no suitable match.
+ */
+export const getMatchingLocale = (selectedLocale = '', allowedLocales = []) => {
+  // Ensure inputs are valid
+  if (
+    !selectedLocale ||
+    !Array.isArray(allowedLocales) ||
+    !allowedLocales.length
+  ) {
+    return null;
+  }
+
+  const [lang] = selectedLocale.split('_');
+
+  const priorityMatches = [
+    selectedLocale, // exact match
+    lang, // base language match
+    allowedLocales.find(l => l.startsWith(`${lang}_`)), // first variant match
+  ];
+
+  // Return the first match that exists in the allowed list, or null
+  return priorityMatches.find(l => l && allowedLocales.includes(l)) ?? null;
+};

app/javascript/shared/helpers/specs/portalHelper.spec.js

@@ -0,0 +1,28 @@
+import { getMatchingLocale } from 'shared/helpers/portalHelper';
+
+describe('portalHelper - getMatchingLocale', () => {
+  it('returns exact match when present', () => {
+    const result = getMatchingLocale('fr', ['en', 'fr']);
+    expect(result).toBe('fr');
+  });
+
+  it('returns base language match when exact variant not present', () => {
+    const result = getMatchingLocale('fr_CA', ['en', 'fr']);
+    expect(result).toBe('fr');
+  });
+
+  it('returns variant match when base language not present', () => {
+    const result = getMatchingLocale('fr', ['en', 'fr_BE']);
+    expect(result).toBe('fr_BE');
+  });
+
+  it('returns null when no match found', () => {
+    const result = getMatchingLocale('de', ['en', 'fr']);
+    expect(result).toBeNull();
+  });
+
+  it('returns null for invalid inputs', () => {
+    expect(getMatchingLocale('', [])).toBeNull();
+    expect(getMatchingLocale(null, null)).toBeNull();
+  });
+});

app/javascript/shared/mixins/inboxMixin.js

@@ -63,6 +63,9 @@ export default {
     isATelegramChannel() {
       return this.channelType === INBOX_TYPES.TELEGRAM;
     },
+    isAVoiceChannel() {
+      return this.channelType === INBOX_TYPES.VOICE;
+    },
     isATwilioSMSChannel() {
       const { medium: medium = '' } = this.inbox;
       return this.isATwilioChannel && medium === 'sms';

app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue

@@ -7,6 +7,7 @@ import { useRouter } from 'vue-router';
 import { useStore } from 'dashboard/composables/store';
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useDarkMode } from 'widget/composables/useDarkMode';
+import { getMatchingLocale } from 'shared/helpers/portalHelper';
 
 const store = useStore();
 const router = useRouter();
@@ -20,17 +21,8 @@ const articleUiFlags = useMapGetter('article/uiFlags');
 
 const locale = computed(() => {
   const { locale: selectedLocale } = i18n;
-  const {
-    allowed_locales: allowedLocales,
-    default_locale: defaultLocale = 'en',
-  } = portal.value.config;
-  // IMPORTANT: Variation strict locale matching, Follow iso_639_1_code
-  // If the exact match of a locale is available in the list of portal locales, return it
-  // Else return the default locale. Eg: `es` will not work if `es_ES` is available in the list
-  if (allowedLocales.includes(selectedLocale)) {
-    return locale;
-  }
-  return defaultLocale;
+  const { allowed_locales: allowedLocales } = portal.value.config;
+  return getMatchingLocale(selectedLocale.value, allowedLocales);
 });
 
 const fetchArticles = () => {
@@ -46,6 +38,7 @@ const openArticleInArticleViewer = link => {
   const params = new URLSearchParams({
     show_plain_layout: 'true',
     theme: prefersDarkMode.value ? 'dark' : 'light',
+    ...(locale.value && { locale: locale.value }),
   });
 
   // Combine link with query parameters
@@ -64,7 +57,8 @@ const hasArticles = computed(
   () =>
     !articleUiFlags.value.isFetching &&
     !articleUiFlags.value.isError &&
-    !!popularArticles.value.length
+    !!popularArticles.value.length &&
+    !!locale.value
 );
 onMounted(() => fetchArticles());
 </script>

app/javascript/widget/store/modules/articles.js

@@ -23,6 +23,7 @@ export const actions = {
     commit('setError', false);
 
     try {
+      if (!locale) return;
       const cachedData = getFromCache(`${CACHE_KEY_PREFIX}${slug}_${locale}`);
       if (cachedData) {
         commit('setArticles', cachedData);

app/javascript/widget/views/ArticleViewer.vue

@@ -1,24 +1,16 @@
 <script>
 import IframeLoader from 'shared/components/IframeLoader.vue';
-import { getLanguageDirection } from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 
 export default {
   name: 'ArticleViewer',
   components: {
     IframeLoader,
   },
-  computed: {
-    isRTL() {
-      return this.$root.$i18n.locale
-        ? getLanguageDirection(this.$root.$i18n.locale)
-        : false;
-    },
-  },
 };
 </script>
 
 <template>
   <div class="bg-white h-full">
-    <IframeLoader :url="$route.query.link" :is-rtl="isRTL" />
+    <IframeLoader :url="$route.query.link" />
   </div>
 </template>

app/jobs/webhooks/telegram_events_job.rb

@@ -35,7 +35,7 @@ class Webhooks::TelegramEventsJob < ApplicationJob
   def process_event_params(channel, params)
     return unless params[:telegram]
 
-    if params.dig(:telegram, :edited_message).present?
+    if params.dig(:telegram, :edited_message).present? || params.dig(:telegram, :edited_business_message).present?
       Telegram::UpdateMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
     else
       Telegram::IncomingMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform

app/models/channel/telegram.rb

@@ -69,6 +69,10 @@ class Channel::Telegram < ApplicationRecord
     message.conversation[:additional_attributes]['chat_id']
   end
 
+  def business_connection_id(message)
+    message.conversation[:additional_attributes]['business_connection_id']
+  end
+
   def reply_to_message_id(message)
     message.content_attributes['in_reply_to_external_id']
   end
@@ -95,7 +99,13 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message(message)
-    response = message_request(chat_id(message), message.outgoing_content, reply_markup(message), reply_to_message_id(message))
+    response = message_request(
+      chat_id(message),
+      message.outgoing_content,
+      reply_markup(message),
+      reply_to_message_id(message),
+      business_connection_id: business_connection_id(message)
+    )
     process_error(message, response)
     response.parsed_response['result']['message_id'] if response.success?
   end
@@ -131,9 +141,12 @@ class Channel::Telegram < ApplicationRecord
     stripped_html.gsub('&lt;br&gt;', "\n")
   end
 
-  def message_request(chat_id, text, reply_markup = nil, reply_to_message_id = nil)
+  def message_request(chat_id, text, reply_markup = nil, reply_to_message_id = nil, business_connection_id: nil)
     text_payload = convert_markdown_to_telegram_html(text)
 
+    business_body = {}
+    business_body[:business_connection_id] = business_connection_id if business_connection_id
+
     HTTParty.post("#{telegram_api_url}/sendMessage",
                   body: {
                     chat_id: chat_id,
@@ -141,6 +154,6 @@ class Channel::Telegram < ApplicationRecord
                     reply_markup: reply_markup,
                     parse_mode: 'HTML',
                     reply_to_message_id: reply_to_message_id
-                  })
+                  }.merge(business_body))
   end
 end

app/services/instagram/messenger/message_text.rb

@@ -24,6 +24,15 @@ class Instagram::Messenger::MessageText < Instagram::BaseMessageText
   end
 
   def handle_client_error(error)
+    # Handle error code 230: User consent is required to access user profile
+    # This typically occurs when the connected Instagram account attempts to send a message to a user
+    # who has never messaged this Instagram account before.
+    # We can safely ignore this error as per Facebook documentation.
+    if error.message.include?('230')
+      Rails.logger.warn error
+      return
+    end
+
     Rails.logger.warn("[FacebookUserFetchClientError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}")
     Rails.logger.warn("[FacebookUserFetchClientError]: #{error.message}")
     ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception

app/services/linear/activity_message_service.rb

@@ -0,0 +1,41 @@
+class Linear::ActivityMessageService
+  attr_reader :conversation, :action_type, :issue_data, :user
+
+  def initialize(conversation:, action_type:, user:, issue_data: {})
+    @conversation = conversation
+    @action_type = action_type
+    @issue_data = issue_data
+    @user = user
+  end
+
+  def perform
+    return unless conversation && issue_data[:id] && user
+
+    content = generate_activity_content
+    return unless content
+
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params(content))
+  end
+
+  private
+
+  def generate_activity_content
+    case action_type.to_sym
+    when :issue_created
+      I18n.t('conversations.activity.linear.issue_created', user_name: user.name, issue_id: issue_data[:id])
+    when :issue_linked
+      I18n.t('conversations.activity.linear.issue_linked', user_name: user.name, issue_id: issue_data[:id])
+    when :issue_unlinked
+      I18n.t('conversations.activity.linear.issue_unlinked', user_name: user.name, issue_id: issue_data[:id])
+    end
+  end
+
+  def activity_message_params(content)
+    {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+  end
+end

app/services/llm_formatter/conversation_llm_formatter.rb

@@ -5,22 +5,34 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
     sections << "Channel: #{@record.inbox.channel.name}"
     sections << 'Message History:'
     sections << if @record.messages.any?
-                  build_messages
+                  build_messages(config)
                 else
                   'No messages in this conversation'
                 end
 
     sections << "Contact Details: #{@record.contact.to_llm_text}" if config[:include_contact_details]
+
+    attributes = build_attributes
+    if attributes.present?
+      sections << 'Conversation Attributes:'
+      sections << attributes
+    end
+
     sections.join("\n")
   end
 
   private
 
-  def build_messages
+  def build_messages(config = {})
     return "No messages in this conversation\n" if @record.messages.empty?
 
     message_text = ''
-    @record.messages.chat.order(created_at: :asc).each do |message|
+    messages = @record.messages.where.not(message_type: :activity).order(created_at: :asc)
+
+    messages.each do |message|
+      # Skip private messages unless explicitly included in config
+      next if message.private? && !config[:include_private_messages]
+
       message_text << format_message(message)
     end
     message_text
@@ -28,6 +40,14 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
 
   def format_message(message)
     sender = message.message_type == 'incoming' ? 'User' : 'Support agent'
+    sender = "[Private Note] #{sender}" if message.private?
     "#{sender}: #{message.content}\n"
   end
+
+  def build_attributes
+    attributes = @record.account.custom_attribute_definitions.with_attribute_model('conversation_attribute').map do |attribute|
+      "#{attribute.attribute_display_name}: #{@record.custom_attributes[attribute.attribute_key]}"
+    end
+    attributes.join("\n")
+  end
 end

app/services/message_templates/template/auto_resolve.rb

@@ -4,8 +4,10 @@ class MessageTemplates::Template::AutoResolve
   def perform
     return if conversation.account.auto_resolve_message.blank?
 
-    ActiveRecord::Base.transaction do
+    if within_messaging_window?
       conversation.messages.create!(auto_resolve_message_params)
+    else
+      create_auto_resolve_not_sent_activity_message
     end
   end
 
@@ -14,6 +16,21 @@ class MessageTemplates::Template::AutoResolve
   delegate :contact, :account, to: :conversation
   delegate :inbox, to: :message
 
+  def within_messaging_window?
+    conversation.can_reply?
+  end
+
+  def create_auto_resolve_not_sent_activity_message
+    content = I18n.t('conversations.activity.auto_resolve.not_sent_due_to_messaging_window')
+    activity_message_params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params) if content
+  end
+
   def auto_resolve_message_params
     {
       account_id: @conversation.account_id,

app/services/telegram/incoming_message_service.rb

@@ -8,17 +8,25 @@ class Telegram::IncomingMessageService
 
   def perform
     # chatwoot doesn't support group conversations at the moment
+    transform_business_message!
     return unless private_message?
 
     set_contact
     update_contact_avatar
     set_conversation
+    # TODO: Since the recent Telegram Business update, we need to explicitly mark messages as read using an additional request.
+    # Otherwise, the client will see their messages as unread.
+    # Chatwoot defines a 'read' status in its enum but does not currently update this status for Telegram conversations.
+    # We have two options:
+    # 1. Send the read request to Telegram here, immediately when the message is created.
+    # 2. Properly update the read status in the Chatwoot UI and trigger the Telegram request when the agent actually reads the message.
+    # See: https://core.telegram.org/bots/api#readbusinessmessage
     @message = @conversation.messages.build(
       content: telegram_params_message_content,
       account_id: @inbox.account_id,
       inbox_id: @inbox.id,
-      message_type: :incoming,
-      sender: @contact,
+      message_type: message_type,
+      sender: message_sender,
       content_attributes: telegram_params_content_attributes,
       source_id: telegram_params_message_id.to_s
     )
@@ -36,6 +44,11 @@ class Telegram::IncomingMessageService
       contact_attributes: contact_attributes
     ).perform
 
+    # TODO: Should we update contact_attributes when the user changes their first or last name?
+    # In business chats, when our Telegram bot initiates the conversation,
+    # the message does not include a language code.
+    # This is critical for AI assistants and translation plugins.
+
     @contact_inbox = contact_inbox
     @contact = contact_inbox.contact
   end
@@ -89,10 +102,19 @@ class Telegram::IncomingMessageService
 
   def conversation_additional_attributes
     {
-      chat_id: telegram_params_chat_id
+      chat_id: telegram_params_chat_id,
+      business_connection_id: telegram_params_business_connection_id
     }
   end
 
+  def message_type
+    business_message_outgoing? ? :outgoing : :incoming
+  end
+
+  def message_sender
+    business_message_outgoing? ? nil : @contact
+  end
+
   def file_content_type
     return :image if image_message?
     return :audio if audio_message?
@@ -191,4 +213,8 @@ class Telegram::IncomingMessageService
       params[:message][:video].presence ||
       params[:message][:video_note].presence
   end
+
+  def transform_business_message!
+    params[:message] = params[:business_message] if params[:business_message] && !params[:message]
+  end
 end

app/services/telegram/param_helpers.rb

@@ -13,6 +13,17 @@ module Telegram::ParamHelpers
     {}
   end
 
+  def business_message?
+    telegram_params_business_connection_id.present?
+  end
+
+  # In business bot mode we will receive messages from our telegram.
+  # This is our messages posted via telegram client.
+  # Such messages should be outgoing (from us to client)
+  def business_message_outgoing?
+    business_message? && telegram_params_base_object[:chat][:id] != telegram_params_base_object[:from][:id]
+  end
+
   def message_params?
     params[:message].present?
   end
@@ -29,24 +40,34 @@ module Telegram::ParamHelpers
     end
   end
 
+  def contact_params
+    if business_message_outgoing?
+      telegram_params_base_object[:chat]
+    else
+      telegram_params_base_object[:from]
+    end
+  end
+
   def telegram_params_from_id
+    return telegram_params_base_object[:chat][:id] if business_message?
+
     telegram_params_base_object[:from][:id]
   end
 
   def telegram_params_first_name
-    telegram_params_base_object[:from][:first_name]
+    contact_params[:first_name]
   end
 
   def telegram_params_last_name
-    telegram_params_base_object[:from][:last_name]
+    contact_params[:last_name]
   end
 
   def telegram_params_username
-    telegram_params_base_object[:from][:username]
+    contact_params[:username]
   end
 
   def telegram_params_language_code
-    telegram_params_base_object[:from][:language_code]
+    contact_params[:language_code]
   end
 
   def telegram_params_chat_id
@@ -57,6 +78,14 @@ module Telegram::ParamHelpers
     end
   end
 
+  def telegram_params_business_connection_id
+    if callback_query_params?
+      params[:callback_query][:message][:business_connection_id]
+    else
+      telegram_params_base_object[:business_connection_id]
+    end
+  end
+
   def telegram_params_message_content
     if callback_query_params?
       params[:callback_query][:data]

app/services/telegram/send_attachments_service.rb

@@ -71,6 +71,7 @@ class Telegram::SendAttachmentsService
     HTTParty.post("#{channel.telegram_api_url}/sendMediaGroup",
                   body: {
                     chat_id: chat_id,
+                    **business_connection_body,
                     media: attachments.map { |hash| hash.except(:attachment) }.to_json,
                     reply_to_message_id: reply_to_message_id
                   })
@@ -108,6 +109,7 @@ class Telegram::SendAttachmentsService
       HTTParty.post("#{channel.telegram_api_url}/sendDocument",
                     body: {
                       chat_id: chat_id,
+                      **business_connection_body,
                       document: file,
                       reply_to_message_id: reply_to_message_id
                     },
@@ -135,4 +137,14 @@ class Telegram::SendAttachmentsService
   def channel
     @channel ||= message.inbox.channel
   end
+
+  def business_connection_id
+    @business_connection_id ||= channel.business_connection_id(message)
+  end
+
+  def business_connection_body
+    body = {}
+    body[:business_connection_id] = business_connection_id if business_connection_id
+    body
+  end
 end

app/services/telegram/update_message_service.rb

@@ -5,6 +5,7 @@ class Telegram::UpdateMessageService
   pattr_initialize [:inbox!, :params!]
 
   def perform
+    transform_business_message!
     find_contact_inbox
     find_conversation
     find_message
@@ -36,4 +37,8 @@ class Telegram::UpdateMessageService
       @message.update!(content: edited_message[:caption])
     end
   end
+
+  def transform_business_message!
+    params[:edited_message] = params[:edited_business_message] if params[:edited_business_message].present?
+  end
 end

app/views/api/v2/accounts/reports/labels.csv.erb

@@ -4,7 +4,9 @@
     I18n.t('reports.label_csv.label_title'),
     I18n.t('reports.label_csv.conversations_count'),
     I18n.t('reports.label_csv.avg_first_response_time'),
-    I18n.t('reports.label_csv.avg_resolution_time')
+    I18n.t('reports.label_csv.avg_resolution_time'),
+    I18n.t('reports.label_csv.avg_reply_time'),
+    I18n.t('reports.label_csv.resolution_count'),
   ]
 %>
 <%= CSVSafe.generate_line headers -%>

app/views/fields/secret_field/_index.html.erb

@@ -3,7 +3,7 @@
 %>
 <%= javascript_include_tag "secretField" %>
 <div data-secret-text="<%= field.data %>" class="cell-data__secret-field">
-  <span data-secret-masked="true">••••••••••</span>
+  <span data-secret-masked="true"></span>
   <button onclick="toggleSecretField(event)" data-secret-toggler>
     <svg width="20" height="20">
       <use xlink:href="#eye-show" />

app/views/fields/secret_field/_show.html.erb

@@ -4,7 +4,7 @@
 <%= javascript_include_tag "secretField" %>
 
 <div data-secret-text="<%= field.data %>" class="cell-data__secret-field">
-  <span data-secret-masked="true">••••••••••</span>
+  <span data-secret-masked="true"></span>
   <button onclick="toggleSecretField(event)" data-secret-toggler>
     <svg width="20" height="20">
       <use xlink:href="#eye-show" />

app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid

@@ -6,8 +6,8 @@
   <strong>Chatwoot Installation:</strong> {{ meta.instance_url }}<br>
   <strong>Account ID:</strong> {{ meta.account_id }}<br>
   <strong>Account Name:</strong> {{ meta.account_name }}<br>
+  <strong>Deletion due at:</strong> {{ meta.marked_for_deletion_at }}<br>
   <strong>Deleted At:</strong> {{ meta.deleted_at }}<br>
-  <strong>Marked for Deletion at:</strong> {{ meta.marked_for_deletion_at }}<br>
   <strong>Deletion Reason:</strong> {{ meta.deletion_reason }}
 </p>
 

app/views/mailers/conversation_reply_mailer/email_reply.html.erb

@@ -1,5 +1,5 @@
 <% if @message.content %>
-  <%= ChatwootMarkdownRenderer.new(@message.content).render_message %>
+  <%= ChatwootMarkdownRenderer.new(@message.outgoing_content).render_message %>
 <% end %>
 <% if @large_attachments.present? %>
   <p>Attachments:</p>

app/views/public/api/v1/portals/_header.html.erb

@@ -1,18 +1,18 @@
 <header class="sticky top-0 z-50 w-full bg-white shadow-sm dark:bg-slate-900">
   <nav class="hidden sm:flex max-w-5xl px-4 mx-auto md:px-8" aria-label="Top">
     <div class="flex items-center w-full py-5 overflow-hidden">
-      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center h-10">
+      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center min-w-0 h-10">
         <% if @portal.logo.present? %>
-          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" />
+          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" draggable="false" />
         <% end %>
-        <span class="text-lg font-semibold text-slate-900 dark:text-white <%= @portal.logo.present? ? 'hidden' : 'hidden sm:block' %>"><%= @portal.name %></span>
+        <span class="text-lg font-semibold text-slate-900 truncate dark:text-white <%= @portal.logo.present? ? 'hidden lg:block' : 'hidden sm:block' %>"><%= @portal.name %></span>
       </a>
     </div>
 
     <%# Go to homepage link section %>
     <div class="flex items-center justify-between gap-2 sm:gap-5">
       <% if @portal.homepage_link %>
-        <div class="hidden px-1 py-2 ltr:ml-8 rtl:mr-8 cursor-pointer md:block">
+        <div class="px-1 py-2 ltr:ml-8 rtl:mr-8 cursor-pointer block">
           <div class="flex-grow flex-shrink-0">
             <a id="header-action-button" target="_blank" rel="noopener noreferrer nofollow" href="<%= @portal.homepage_link %>" class="flex flex-row items-center gap-1 text-sm font-medium whitespace-nowrap text-slate-800 dark:text-slate-100 stroke-slate-700 dark:stroke-slate-200">
               <%= render partial: 'icons/redirect' %>
@@ -99,11 +99,11 @@
 
   <nav class="flex sm:hidden max-w-5xl px-4 mx-auto" aria-label="Mobile Top">
     <div class="flex items-center justify-between w-full py-5">
-      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center h-10 text-lg font-semibold text-slate-900 dark:text-white">
+      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center min-w-0 h-10 text-lg font-semibold text-slate-900 dark:text-white">
         <% if @portal.logo.present? %>
-          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" />
+          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" draggable="false" />
         <% end %>
-         <span class="text-lg font-semibold text-slate-900 dark:text-white <%= @portal.logo.present? ? 'hidden' : 'sm:hidden block' %>"><%= @portal.name %></span>
+         <span class="text-lg font-semibold text-slate-900 truncate dark:text-white <%= @portal.logo.present? ? 'hidden' : 'sm:hidden block' %>"><%= @portal.name %></span>
       </a>
 
       <!-- Mobile Menu Component -->

app/views/public/api/v1/portals/_hero.html.erb

@@ -2,7 +2,7 @@
 <section id="portal-bg" class="w-full bg-white dark:bg-slate-900 shadow-inner">
   <div id="portal-bg-gradient" class="pt-8 pb-8 md:pt-14 md:pb-6 min-h-[240px] md:min-h-[260px]">
     <div class="mx-auto max-w-5xl px-4 md:px-8 flex flex-col items-start">
-       <span class="text-sm leading-[24px] font-semibold text-slate-600 dark:text-slate-300 mb-1 <%= @portal.logo.present? ? 'block' : 'hidden' %>"><%= @portal.name %></span>
+       <span class="text-sm leading-[24px] font-semibold text-slate-600 dark:text-slate-300 mb-1 <%= @portal.logo.present? ? 'block lg:hidden' : 'hidden' %>"><%= @portal.name %></span>
       <h1 class="text-2xl md:text-4xl text-slate-900 dark:text-white font-semibold leading-normal">
         <%= portal.header_text %>
       </h1>

app/views/public/api/v1/portals/_mobile_menu.html.erb

@@ -1,3 +1,4 @@
+<% has_multiple_locales = @portal.config["allowed_locales"].length > 1 %>
 
 <input type="checkbox" id="mobile-menu-toggle" class="peer/menu hidden" />
 
@@ -46,10 +47,12 @@
           </div>
         </div>
 
-        <span class="h-px bg-slate-100/70 dark:bg-slate-800/70 w-full"></span>
+        <% if has_multiple_locales %>
+          <span class="h-px bg-slate-100/70 dark:bg-slate-800/70 w-full"></span>
+        <% end %>
 
         <!-- Locale Switcher -->
-        <% if @portal.config["allowed_locales"].length > 1 %>
+        <% if has_multiple_locales %>
           <div id="header-action-button" class="flex flex-col gap-2">
             <h3 class="text-base font-medium text-slate-700 dark:text-slate-300 my-2">
               <%= I18n.t('public_portal.header.language', default: 'Language') %>

app/views/super_admin/settings/show.html.erb

@@ -22,27 +22,36 @@
   <% end %>
 
   <div class="bg-white py-2 px-4 xl:px-0">
-    <div class="mb-4">
-      <div class="flex items-center gap-2">
-        <h2 class="h-5 leading-5 text-n-slate-12 font-medium">Current plan</h2>
-        <a href="<%= refresh_super_admin_settings_url %>" class="inline-flex gap-1 text-xs font-medium items-center text-woot-500 hover:text-woot-700">
-          <svg width="16" height="16"><use xlink:href="#icon-refresh-line" /></svg>
-          <span>Refresh</span>
-        </a>
-      </div>
-      <p class="text-n-slate-11 mt-1"><%= SuperAdmin::FeaturesHelper.plan_details.html_safe %></p>
-      <div class="flex items-center mt-6">
-        <h4 class="text-sm font-medium leading-5 h-5 text-n-slate-12 mr-4">Installation Identifier</h4>
-        <span class="text-sm leading-5 h-5 text-n-slate-11"><%= ChatwootHub.installation_identifier %></span>
+    <%= javascript_include_tag "secretField" %>
+    <div class="flex items-center mb-6">
+      <h4 class="text-sm font-medium leading-5 h-5 text-n-slate-12 mr-4">Installation Identifier</h4>
+      <div data-secret-text="<%= ChatwootHub.installation_identifier %>" class="cell-data__secret-field text-sm leading-5 h-5 text-n-slate-11">
+        <span data-secret-masked="true" class="select-none"></span>
+        <button type="button" onclick="toggleSecretField(event)" data-secret-toggler class="inline-flex items-center justify-center h-5 w-5 p-0 rounded text-n-slate-11 hover:text-n-slate-12 transition-colors focus:outline-none">
+          <svg width="20" height="20" class="w-5 h-5 fill-current">
+            <use xlink:href="#eye-show" />
+          </svg>
+        </button>
+        <button type="button" onclick="copySecretField(event)" data-secret-copier class="inline-flex items-center justify-center h-5 w-5 p-0 rounded text-n-slate-11 hover:text-n-slate-12 transition-colors focus:outline-none">
+          <svg width="20" height="20" class="w-5 h-5 fill-current">
+            <use xlink:href="#icon-copy" />
+          </svg>
+        </button>
       </div>
     </div>
-    <div class="flex p-4 outline outline-1 outline-n-container rounded-lg mt-8 items-start md:items-center shadow-sm flex-col md:flex-row">
+    <div class="flex p-4 outline outline-1 outline-n-container rounded-lg items-start md:items-center shadow-sm flex-col md:flex-row">
       <div class="flex flex-col flex-grow gap-1">
-        <h2 class="h-5 leading-5 text-n-slate-12 text-sm font-medium">Current plan</h2>
+        <div class="flex items-center gap-2">
+          <h2 class="h-5 leading-5 text-n-slate-12 text-sm font-medium">Current plan</h2>
+          <a href="<%= refresh_super_admin_settings_url %>" class="inline-flex gap-1 text-xs font-medium items-center text-woot-500 hover:text-woot-700">
+            <svg width="16" height="16"><use xlink:href="#icon-refresh-line" /></svg>
+            <span>Refresh</span>
+          </a>
+        </div>
         <p class="text-n-slate-11 m-0 text-sm"><%= SuperAdmin::FeaturesHelper.plan_details.html_safe %></p>
       </div>
       <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer">
-        <button class="mt-4 md:mt-0 flex gap-1 items-center bg-transparent shadow-sm h-9 hover:text-n-slate-12 hover:bg-slate-50 outline outline-1 outline-n-container rounded text-n-slate-11 font-medium p-2">
+        <button class="mt-4 md:mt-0 flex gap-1 items-center bg-transparent shadow-sm h-9 hover:text-n-slate-12 hover:bg-slate-50 outline outline-1 outline-n-container rounded text-n-slate-11 font-medium p-2 focus:outline-none">
           <svg width="16" height="16"><use xlink:href="#icon-settings-2-line" /></svg>
           <span class="px-1">Manage</span>
         </button>
@@ -64,14 +73,14 @@
         <p class="text-n-slate-11 m-0 text-sm">Do you face any issues? We are here to help.</p>
       </div>
       <a href="https://discord.gg/cJXdrwS" target="_blank">
-        <button class="flex mt-4 md:mt-0 gap-1 items-center bg-transparent shadow-sm h-9 bg-violet-500 hover:bg-violet-600 text-white border border-solid border-violet-600 rounded font-medium p-2">
-          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10a9.96 9.96 0 0 1-4.587-1.112l-3.826 1.067a1.25 1.25 0 0 1-1.54-1.54l1.068-3.823A9.96 9.96 0 0 1 2 12C2 6.477 6.477 2 12 2Zm0 1.5A8.5 8.5 0 0 0 3.5 12c0 1.47.373 2.883 1.073 4.137l.15.27-1.112 3.984 3.987-1.112.27.15A8.5 8.5 0 1 0 12 3.5ZM8.75 13h4.498a.75.75 0 0 1 .102 1.493l-.102.007H8.75a.75.75 0 0 1-.102-1.493L8.75 13h4.498H8.75Zm0-3.5h6.505a.75.75 0 0 1 .101 1.493l-.101.007H8.75a.75.75 0 0 1-.102-1.493L8.75 9.5h6.505H8.75Z" fill="currentColor"/></svg>
+        <button class="flex mt-4 md:mt-0 gap-1 items-center bg-transparent shadow-sm h-9 bg-violet-500 hover:bg-violet-600 text-white border border-solid border-violet-600 rounded font-medium p-2 focus:outline-none">
+          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
           <span class="px-1">Community Support</span>
         </button>
       </a>
       <% if ChatwootHub.pricing_plan !='community' %>
-        <button class="ml-4 flex gap-1 items-center bg-transparent h-9 hover:text-n-slate-12 hover:bg-slate-50 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2" onclick="window.$chatwoot.toggle('open')">
-          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10a9.96 9.96 0 0 1-4.587-1.112l-3.826 1.067a1.25 1.25 0 0 1-1.54-1.54l1.068-3.823A9.96 9.96 0 0 1 2 12C2 6.477 6.477 2 12 2Zm0 1.5A8.5 8.5 0 0 0 3.5 12c0 1.47.373 2.883 1.073 4.137l.15.27-1.112 3.984 3.987-1.112.27.15A8.5 8.5 0 1 0 12 3.5ZM8.75 13h4.498a.75.75 0 0 1 .102 1.493l-.102.007H8.75a.75.75 0 0 1-.102-1.493L8.75 13h4.498H8.75Zm0-3.5h6.505a.75.75 0 0 1 .101 1.493l-.101.007H8.75a.75.75 0 0 1-.102-1.493L8.75 9.5h6.505H8.75Z" fill="currentColor"/></svg>
+        <button class="ml-4 flex gap-1 items-center bg-transparent h-9 hover:text-n-slate-12 hover:bg-slate-50 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2 focus:outline-none" onclick="window.$chatwoot.toggle('open')">
+          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
           <span class="px-1">Chat Support</span>
         </button>
       <% end %>
@@ -90,7 +99,7 @@
           </div>
           <% if !attrs[:enabled] %>
           <div class="flex h-9 absolute top-5 items-center invisible group-hover:visible">
-            <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer" class="flex gap-1 items-center bg-slate-100 h-9 hover:bg-slate-300 hover:text-n-slate-12 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2">
+            <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer" class="flex gap-1 items-center bg-slate-100 h-9 hover:bg-slate-300 hover:text-n-slate-12 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2 focus:outline-none">
               <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
               <span class="px-1">Upgrade now</span>
             </a>

config/app.yml

@@ -1,5 +1,5 @@
 shared: &shared
-  version: '4.2.0'
+  version: '4.3.0'
 
 development:
   <<: *shared

config/features.yml

@@ -168,4 +168,8 @@
   enabled: true
 - name: crm_integration
   display_name: CRM Integration
-  enabled: false
+  enabled: false
+- name: channel_voice
+  display_name: Voice Channel
+  enabled: false
+  chatwoot_internal: true

config/locales/am.yml

@@ -91,6 +91,8 @@ am:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ am:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ am:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'

config/locales/ar.yml

@@ -91,6 +91,8 @@ ar:
       conversations_count: عدد المحادثات
       avg_first_response_time: متوسط وقت الرد الأول
       avg_resolution_time: متوسط وقت الحل
+      avg_reply_time: Avg reply time
+      resolution_count: عدد مرات الإغلاق
     team_csv:
       team_name: اسم الفريق
       conversations_count: عدد المحادثات
@@ -138,6 +140,8 @@ ar:
       instagram_story_content: 'أشار %{story_sender} إليك في القصة: '
       instagram_deleted_story_content: هذه القصة لم تعد متاحة.
       deleted: تم حذف هذه الرسالة
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'رمز الخطأ: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ ar:
       sla:
         added: '%{user_name} أضاف سياسة مستوى الخدمة %{sla_name}'
         removed: '%{user_name} أزال سياسة مستوى الخدمة %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} كتم صوت المحادثة'

config/locales/az.yml

@@ -91,6 +91,8 @@ az:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ az:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ az:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'

config/locales/bg.yml

@@ -91,6 +91,8 @@ bg:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ bg:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ bg:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'

config/locales/ca.yml

@@ -91,6 +91,8 @@ ca:
       conversations_count: Nre. de converses
       avg_first_response_time: Temps mitjà de primera resposta
       avg_resolution_time: Temps mitjà de resolució
+      avg_reply_time: Avg reply time
+      resolution_count: Total de resolucions
     team_csv:
       team_name: Nom de l'equip
       conversations_count: Recompte de converses
@@ -138,6 +140,8 @@ ca:
       instagram_story_content: '%{story_sender} t''ha mencionat a la història: '
       instagram_deleted_story_content: Aquesta història ja no està disponible.
       deleted: Aquest missatge a sigut eliminat
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Codi d''error: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ ca:
       sla:
         added: '%{user_name} ha afegit la política de SLA %{sla_name}'
         removed: '%{user_name} ha eliminat la política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenciat la conversa'

config/locales/cs.yml

@@ -91,6 +91,8 @@ cs:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Počet rozlišení
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ cs:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: Tato zpráva byla smazána
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ cs:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ztlumil/a konverzaci'

config/locales/da.yml

@@ -91,6 +91,8 @@ da:
       conversations_count: Antal samtaler
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Antal Afsluttede
     team_csv:
       team_name: Team navn
       conversations_count: Samtaler tæller
@@ -138,6 +140,8 @@ da:
       instagram_story_content: '%{story_sender} nævnte dig i historien: '
       instagram_deleted_story_content: Denne historie er ikke længere tilgængelig.
       deleted: Denne besked blev slettet
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ da:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} har slukket for samtalen'

config/locales/de.yml

@@ -91,6 +91,8 @@ de:
       conversations_count: Anzahl der Konversationen
       avg_first_response_time: Durchschnittliche Zeit bis zur ersten Antwort
       avg_resolution_time: Durchschnittliche Auflösung
+      avg_reply_time: Avg reply time
+      resolution_count: Auflösungsanzahl
     team_csv:
       team_name: Teamname
       conversations_count: Anzahl Gespräche
@@ -138,6 +140,8 @@ de:
       instagram_story_content: '%{story_sender} erwähnte sie in der Geschichte: '
       instagram_deleted_story_content: Diese Geschichte ist nicht mehr verfügbar.
       deleted: Diese Nachricht wurde gelöscht
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Fehlercode: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ de:
       sla:
         added: '%{user_name} hat SLA-Richtlinie %{sla_name} hinzugefügt'
         removed: '%{user_name} hat SLA-Richtlinie %{sla_name} entfernt'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} hat das Gespräch stumm geschaltet'

config/locales/el.yml

@@ -91,6 +91,8 @@ el:
       conversations_count: Αριθμός συνομιλιών
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Αριθμός Αναλύσεων
     team_csv:
       team_name: Όνομα ομάδας
       conversations_count: Αριθμός συνομιλιών
@@ -138,6 +140,8 @@ el:
       instagram_story_content: 'Ο %{story_sender} σας ανέφερε στην ιστορία: '
       instagram_deleted_story_content: Η ιστορία δεν είναι πλέον διαθέσιμη.
       deleted: Το μήνυμα διαγράφηκε
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ el:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: 'Ο χρήστης %{user_name} σίγασε την συνομιλία'

config/locales/en.yml

@@ -105,6 +105,8 @@ en:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -188,8 +190,14 @@ en:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'

config/locales/es.yml

@@ -91,6 +91,8 @@ es:
       conversations_count: Núm. de conversaciones
       avg_first_response_time: Promedio de tiempo de la primera respuesta
       avg_resolution_time: Tiempo promedio de resolución
+      avg_reply_time: Avg reply time
+      resolution_count: Número de resoluciones
     team_csv:
       team_name: Nombre del equipo
       conversations_count: Cantidad de conversaciones
@@ -138,6 +140,8 @@ es:
       instagram_story_content: '%{story_sender} te mencionó en la historia: '
       instagram_deleted_story_content: Esta historia ya no está disponible.
       deleted: Este mensaje se ha eliminado
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Código de error: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ es:
       sla:
         added: '%{user_name} agregó la política de SLA %{sla_name}'
         removed: '%{user_name} eliminó la política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenciado la conversación'

config/locales/fa.yml

@@ -91,6 +91,8 @@ fa:
       conversations_count: تعداد گفتگوها
       avg_first_response_time: میانگین زمان تا اولین پاسخ
       avg_resolution_time: میانگین زمان حل مشکل
+      avg_reply_time: Avg reply time
+      resolution_count: تعداد مسائل حل شده
     team_csv:
       team_name: نام تیم
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ fa:
       instagram_story_content: '%{story_sender} در داستان به شما اشاره کرده: '
       instagram_deleted_story_content: این داستان دیگر در دسترس نیست.
       deleted: این پیام حذف شد
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'کد خطا " %{error_code}'
     activity:
@@ -172,6 +176,10 @@ fa:
       sla:
         added: '%{user_name} سیاست SLA %{sla_name} را اضافه کرد'
         removed: '%{user_name} سیاست SLA %{sla_name} را حذف کرد'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} مکالمه را بی صدا کرد'

config/locales/fi.yml

@@ -91,6 +91,8 @@ fi:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Selvitysmäärä
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ fi:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ fi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} mykisti keskustelun'

config/locales/fr.yml

@@ -91,6 +91,8 @@ fr:
       conversations_count: Nbre de conversations
       avg_first_response_time: Temps moyen pour une première réponse
       avg_resolution_time: Temps nécessaire pour résoudre une demande (en moyenne)
+      avg_reply_time: Avg reply time
+      resolution_count: Nombre de résolutions
     team_csv:
       team_name: Nom de l'équipe
       conversations_count: Nombre de conversations
@@ -138,6 +140,8 @@ fr:
       instagram_story_content: '%{story_sender} vous a mentionné dans la story: '
       instagram_deleted_story_content: Cette Story n'est plus disponible.
       deleted: Ce message a été supprimé
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Code d''erreur : %{error_code}'
     activity:
@@ -172,6 +176,10 @@ fr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} a mis la conversation en sourdine'

config/locales/he.yml

@@ -91,6 +91,8 @@ he:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: ספירת רזולוציות
     team_csv:
       team_name: שם קבוצה
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ he:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ he:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'

config/locales/hi.yml

@@ -91,6 +91,8 @@ hi:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ hi:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ hi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'

config/locales/hr.yml

@@ -91,6 +91,8 @@ hr:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ hr:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ hr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'

config/locales/hu.yml

@@ -91,6 +91,8 @@ hu:
       conversations_count: Beszélgetések száma
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Megoldások száma
     team_csv:
       team_name: Csapatnév
       conversations_count: Beszélgetésszám
@@ -138,6 +140,8 @@ hu:
       instagram_story_content: '%{story_sender} megemlített egy storyban: '
       instagram_deleted_story_content: Ez a story már nem érhető el.
       deleted: Az üzenet törölve lett
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Hibakód: %{error_code}'
     activity:
@@ -172,6 +176,10 @@ hu:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
       csat:
         not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
       muted: '%{user_name} elnémította a beszélgetést'