Commit Graph
6012 Commits
Author SHA1 Message Date
Muhsin d3b7d7e79a chore: show voice config only if inbox webhook set 2026-04-06 12:29:51 +04:00
Muhsin cb275ce1d9 chore: remove voiceCall gating for tabs and settings 2026-04-06 11:29:48 +04:00
Muhsin e96fa6f561 Merge branch 'feat/voice-as-twilio-capability' of github.com:chatwoot/chatwoot into feat/voice-as-twilio-capability 2026-04-06 11:27:24 +04:00
Muhsin 78296b9ce3 chore: require voice_call content for Twilio incoming 2026-04-06 11:27:16 +04:00
Muhsin KelothandGitHub 9c85a92e86 Merge branch 'develop' into feat/voice-as-twilio-capability 2026-04-06 11:14:24 +04:00
f4d66566d0 fix(agent-bot): Include changed_attributes in conversation_updated webhook (#14001)
The `conversation_updated` webhook sent to AgentBots did not include
`changed_attributes`, making it impossible for bots to distinguish
between different types of conversation updates (e.g. bot assignment vs
label change vs status change).

This aligns the AgentBot webhook payload with the existing
`WebhookListener` behavior, which already includes `changed_attributes`.

## How to reproduce

1. Assign an AgentBot to a conversation
2. Then update the conversation (e.g. add a label)
3. **Before fix:** Both events arrive with identical payload structure —
bot cannot tell them apart
4. **After fix:** Each event includes `changed_attributes` showing
exactly what changed

## What changed

- **`AgentBotListener#conversation_updated`**: Added
`changed_attributes` to the webhook payload using
`extract_changed_attributes` (same pattern as `WebhookListener`)

## How to test

1. Assign an AgentBot to a conversation via API
2. Check the webhook payload — should include:
   ```json
   "changed_attributes": [
{ "assignee_agent_bot_id": { "previous_value": null, "current_value": 7
} }
   ]
   ```
3. Update the conversation (e.g. add a label)
4. Check the webhook payload — `changed_attributes` should reflect the
label change, not bot assignment

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 11:14:09 +04:00
5fd3d5e036 feat: allow zero conversation limit capacity policy (#13964)
## Description

Two improvements to Agent Capacity Policy:

**1. Support exclusion via zero conversation limit**
Allow `conversation_limit` to be `0` on inbox capacity limits. Agents
with a zero limit are excluded from auto-assignment for that inbox while
remaining members for manual assignment.

**2. Fix exclusion rules duration input**
- Default changed from `10` to `null` so time-based exclusion isn't
applied unless explicitly set.
- Minimum lowered from 10 to 1 minute.
- `DurationInput` updated to handle `null` values correctly.

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Added model and capacity service specs for zero-limit exclusion
behavior.
- Tested manually via UI flows 

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-04-06 11:39:14 +05:30
Muhsin KelothandGitHub f7d4d2d58c Merge branch 'develop' into feat/voice-as-twilio-capability 2026-04-04 17:48:37 +04:00
Tanmay Deep SharmaandGitHub 6f5ad8f372 fix: strip manually_managed_features from params in super admin account create (#13983)
## Summary

When a Super Admin creates a new account via the Administrate dashboard,
the `manually_managed_features` field (a virtual attribute stored in
`internal_attributes` JSON) is passed to `Account.new(...)`, raising
`ActiveModel::UnknownAttributeError`. The existing `update` action
already strips this param — this fix adds the same handling to `create`.

Closes -> https://linear.app/chatwoot/issue/INF-66
Related Sentry ->
https://chatwoot-p3.sentry.io/issues/7168237533/?project=6382945&referrer=Linear

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How to reproduce

1. Log in as Super Admin
2. Navigate to Accounts → New
3. Fill in the form (with or without manually managed features selected)
4. Submit → `ActiveModel::UnknownAttributeError: unknown attribute
'manually_managed_features' for Account`

## What changed

- Added a `create` override in
`Enterprise::SuperAdmin::AccountsController` that strips
`manually_managed_features` from params before calling `super`, then
persists them via `InternalAttributesService` after the account is
saved.
2026-04-02 19:58:43 +05:30
441fe4db11 fix: scope external_url override to Instagram DM conversations only (#13982)
Previously, all incoming messages from Facebook channel with
instagram_id had their attachment data_url and thumb_url overridden with
external_url. This caused issues for non-Instagram conversations
originating from Facebook Message where the file URL should be used
instead.

Narrows the override to only apply when the conversation type is
instagram_direct_message, which is the only case where Instagram's CDN
URLs need to be used directly.

Fixes
https://linear.app/chatwoot/issue/CW-6722/videos-are-missing-in-facebook-conversation

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-02 19:56:23 +05:30
Shivam MishraandGitHub b9b5a18767 revert: html background for widget (#13981)
Reverts chatwoot/chatwoot#13955
2026-04-02 16:02:22 +05:30
b815eb9ce0 fix(agent-bot): Dispatch webhook event on agent bot assignment (#13975)
When an AgentBot is assigned to a conversation after the first message
has already been received, the bot does not respond because it never
receives any event. The `message_created` event fires before the bot is
assigned, and the bot has no way to know it was assigned.

Chatwoot already dispatches a `CONVERSATION_UPDATED` event when
`assignee_agent_bot_id` changes, but `AgentBotListener` wasn't listening
for it. This fix adds a `conversation_updated` handler so the bot
receives a webhook with the conversation context when assigned.

## How to reproduce

1. Customer sends a message → conversation created, `message_created`
fires
2. System processes the message (adds labels, custom attributes)
3. System assigns an AgentBot to the conversation via API
4. **Before fix:** Bot receives no event and never responds
5. **After fix:** Bot receives `conversation_updated` event with
conversation payload

## What changed

- **`AgentBotListener`**: Added `conversation_updated` handler that
sends the conversation webhook payload to the assigned bot when the
conversation is updated

## How to test

1. Create an AgentBot with an `outgoing_url` pointing to a webhook
inspector (e.g. webhook.site)
2. Send a message to create a conversation
3. Assign the AgentBot to the conversation via API:
   ```
   POST /api/v1/accounts/{id}/conversations/{id}/assignments
   { "assignee_id": <bot_id>, "assignee_type": "AgentBot" }
   ```
4. Verify the bot receives a `conversation_updated` event at its webhook
URL

🤖 Generated with [Claude Code](https://claude.com/claude-code)

---------

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-02 13:55:05 +04:00
Muhsin KelothandGitHub b3d0af84c4 fix(widget): Queue SDK-set conversation attributes and labels for first message (#13912)
### Description

When integrating the web widget via the JS SDK, customers call
setConversationCustomAttributes and setLabel on chatwoot:ready — before
any conversation exists. These API calls silently fail because the
backend endpoints require an existing conversation. When the visitor
sends their first message, the conversation is created without those
attributes/labels, so the message_created webhook payload is missing the
expected metadata.

This change queues SDK-set conversation custom attributes and labels in
the widget store when no conversation exists yet, and includes them in
the API request when the first message (or attachment) creates the
conversation. The backend now permits and applies these params during
conversation creation — before the message is saved and webhooks fire.

###  How to test

  1. Configure a web widget without a pre-chat form.
2. Open the widget on a test page and run the following in the browser
console after chatwoot:ready:
`window.$chatwoot.setConversationCustomAttributes({ plan: 'enterprise'
});`
`window.$chatwoot.setLabel('vip');` // must be a label that exists in
the account
  3. Send the first message from the widget.
4. Verify in the Chatwoot dashboard that the conversation has plan:
enterprise in custom attributes and the vip label applied.
5. Set up a webhook subscriber for `message_created` confirm the first
payload includes the conversation metadata.
6. Verify that calling `setConversationCustomAttributes` / `setLabel` on
an existing conversation still works as before (direct API path, no
regression).
  7. Verify the pre-chat form flow still works as expected.
2026-04-02 12:09:24 +04:00
d83beb2148 fix: Populate extension and include content_type in attachment webhook payload (#13945)
Attachment webhook event payloads (`message_created`) were missing the
file extension and content type. The `extension` column existed but was
never populated, and `content_type` was not included in the payload at
all.

## What changed

- Added `before_save :set_extension` callback to extract file extension
from the filename when saving an attachment.
- Added `content_type` (from ActiveStorage) to the `file_metadata` used
in `push_event_data`.

### Before
```json
{
  "extension": null,
  "data_url": "...",
  "file_size": 11960
}
```

### After
```json
{
  "extension": "pdf",
  "content_type": "application/pdf",
  "data_url": "...",
  "file_size": 11960
}
```

## How to reproduce
1. Send a message with a file attachment (e.g., PDF) via any channel
2. Inspect the `message_created` webhook payload
3. Observe `extension` is `null` and `content_type` is missing

🤖 Generated with [Claude Code](https://claude.com/claude-code)

---------

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-02 11:13:11 +04:00
8daf6cf6cb feat: captain custom tools v1 (#13890)
# Pull Request Template

## Description

Adds custom tool support to v1

## Type of change
- [x] New feature (non-breaking change which adds functionality)


## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

<img width="1816" height="958" alt="CleanShot 2026-03-24 at 11 37 33@2x"
src="https://github.com/user-attachments/assets/2777a953-8b65-4a2d-88ec-39f395b3fb47"
/>

<img width="378" height="488" alt="CleanShot 2026-03-24 at 11 38 18@2x"
src="https://github.com/user-attachments/assets/f6973c99-efd0-40e4-90fe-4472a2f63cea"
/>

<img width="1884" height="1452" alt="CleanShot 2026-03-24 at 11 38
32@2x"
src="https://github.com/user-attachments/assets/9fba4fc4-0c33-46da-888a-52ec6bad6130"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2026-04-02 12:40:11 +05:30
Shivam MishraandGitHub 211fb1102d chore: rotate oauth password if unconfirmed (#13878)
When a user signs up with an email they don't own and sets a password,
that password remains valid even after the real owner later signs in via
OAuth. This means the original registrant — who never proved ownership
of the email — retains working credentials on the account. This change
closes that gap by rotating the password to a random value whenever an
unconfirmed user completes an OAuth sign-in.

The check (`oauth_user_needs_password_reset?`) is evaluated before
`skip_confirmation!` runs, since confirmation would flip `confirmed_at`
and mask the condition. If the user was unconfirmed, the stored password
is replaced with a secure random string that satisfies the password
policy. This applies to both the web and mobile OAuth callback paths, as
well as the sign-up path where the password is rotated before the reset
token is generated.

Users who lose access to password-based login as a side effect can
recover through the standard "Forgot password" flow at any time. Since
they've already proven email ownership via OAuth, this is a low-friction
recovery path
2026-04-02 11:26:29 +05:30
Sivin VargheseandGitHub 7b09b033ef fix: Markdown tables don't render properly in help centre (#13971)
# Pull Request Template

## Description

This PR fixes an issue where markdown tables were not rendering
correctly in the Help Center.

The issue was caused by a backslash `(\)` being appended after table row
separators `(|)`, which breaks the markdown table parsing.

The issue was introduced after recent editor changes made to preserve
new lines, which unintentionally affected how table markdown is parsed
and displayed.

### https://github.com/chatwoot/prosemirror-schema/pull/44

Fixes
https://linear.app/chatwoot/issue/CW-6714/markdown-tables-dont-render-properly-in-help-centre-preview

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

**Before**
```
| Type         | What you provide              |\
|--------------|-------------------------------|\
| None         | No authentication             |\
| Bearer Token | A token string                |\
| Basic Auth   | Username and password         |\
| API Key      | A custom header name and value|
```

**After**
```
| Type         | What you provide              | 
|--------------|-------------------------------| 
| None         | No authentication             | 
| Bearer Token | A token string                | 
| Basic Auth   | Username and password         | 
| API Key      | A custom header name and value|
```




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-04-02 11:02:21 +05:30
Vishnu NarayananandGitHub 65867b8b36 fix: exclude MutexApplicationJob::LockAcquisitionError from Sentry (#13965)
## Summary
- Add `MutexApplicationJob::LockAcquisitionError` to Sentry's
`excluded_exceptions`
- This error is expected control flow (mutex lock contention during
webhook processing), not a bug
- Generated ~131K Sentry events in March 2026, 100% from
`InstagramEventsJob`

Fixes https://linear.app/chatwoot/issue/INF-58
2026-04-01 18:02:19 +05:30
Muhsin KelothandGitHub fdce5910e0 Merge branch 'develop' into feat/voice-as-twilio-capability 2026-04-01 16:10:34 +04:00
4cce7f6ad8 fix(line): Use non-expiring URLs for image and video messages (#13949)
Images and videos sent from Chatwoot to LINE inboxes fail to display on
the LINE mobile app — users see expired markers, broken thumbnails, or
missing images. This happens because LINE mobile lazy-loads images
rather than downloading them immediately, and the ActiveStorage signed
URLs expire after 5 minutes.

Closes
https://linear.app/chatwoot/issue/CW-6696/line-messaging-with-image-or-video-may-not-show-when-client-inactive

## How to reproduce

1. Create a LINE inbox and start a chat from the LINE mobile app
2. Close the LINE mobile app
3. Send an image from Chatwoot to that chat
4. Wait 7-8 minutes (past the 5-minute URL expiration)
5. Open the LINE mobile app — the image is broken/expired

## What changed

- **`originalContentUrl`**: switched from `download_url` (signed, 5-min
expiry) to `file_url` (permanent redirect-based URL)
- **`previewImageUrl`**: switched to `thumb_url` (250px resized
thumbnail meeting LINE's 1MB/240x240 recommendation), with fallback to
`file_url` for non-image attachments like video

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-04-01 17:29:12 +05:30
Muhsin aa15ddfef8 chore: enable channel_voice in inboxes spec 2026-04-01 15:38:58 +04:00
Muhsin d80a7454ce chore: run teardown_voice callback only on update 2026-04-01 15:28:08 +04:00
f2cb23d6e9 fix: handle Socket::ResolutionError in browser push notifications (#13957)
## Linear Ticket

https://linear.app/chatwoot/issue/CW-6707/socketresolutionerror-failed-to-open-tcp-connection-to-permanently

https://linear.app/chatwoot/issue/CW-6707/socketresolutionerror-failed-to-open-tcp-connection-to-permanently#comment-14e0f9ff

## Description

Browser push notifications fail with Socket::ResolutionError when the
push subscription endpoint's domain can't be resolved via DNS (e.g.,
defunct push service, transient DNS failure). This error wasn't handled
in handle_browser_push_error, so it fell through to the catch-all else
branch and got reported to Sentry on every notification attempt — 1,637
times in the last 7 days.
The dead subscription was never cleaned up or the error suppressed, so
every subsequent notification for the affected user triggered the same
Sentry alert.
Added Socket::ResolutionError to the existing transient network error
handler alongside Errno::ECONNRESET, Net::OpenTimeout, and
Net::ReadTimeout. The error is logged but not reported to Sentry, and
the subscription is kept intact in case it's a temporary DNS blip.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Verified that Socket::ResolutionError is a subclass of StandardError
and matches the when clause

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
2026-04-01 16:55:49 +05:30
Muhsin b684f75631 Update twilio_sms_voice_spec.rb 2026-04-01 15:04:53 +04:00
Muhsin 6e0b10cb42 chore: expose API key secret and require it in UI 2026-04-01 15:01:54 +04:00
Muhsin 020bf6af93 chore: don't provision Twiml app if sid present 2026-04-01 14:58:50 +04:00
Muhsin a51af8ca68 chore: fix review comments 2026-04-01 14:28:11 +04:00
Muhsin dfdfc669ea chore: reserve api_key_secret and update voice UI 2026-04-01 14:22:50 +04:00
Muhsin 987d4d4a01 chore: revert unrelated changes 2026-04-01 13:04:49 +04:00
Muhsin 3471296394 Merge branch 'feat/voice-as-twilio-capability' of github.com:chatwoot/chatwoot into feat/voice-as-twilio-capability 2026-04-01 13:01:57 +04:00
Muhsin 465b70ce27 chore: revert unrelated changes 2026-04-01 13:01:46 +04:00
Muhsin KelothandGitHub c90fdd6594 Merge branch 'develop' into feat/voice-as-twilio-capability 2026-04-01 12:41:07 +04:00
Sivin VargheseandGitHub 8824efe0e1 fix(sentry): syntaxError: No error message (#13954) 2026-03-31 21:09:02 +05:30
Sivin VargheseandGitHub 5de7ae492c fix: html/body background not applied in appearance mode (#13955)
# Pull Request Template

## Description

This PR fixes the white background bleed visible in the widget, widget
article viewer and help center when dark mode is active.

**What was happening**

While scrolling, the `<body>` element retained a white background in
dark mode. This occurred because dark mode classes were only applied to
inner container elements, not the root.

**What changed**

* **Widget:** Updated the `useDarkMode` composable to sync the `dark`
class to `<html>` using `watchEffect`, allowing `<body>` to inherit dark
theme variables. Also added background styles to `html`, `body`, and
`#app` in `woot.scss`.
* **Help center portal:** Moved `bg-white dark:bg-slate-900` from
`<main>` to `<body>` in the portal layout so the entire page background
responds correctly to dark mode, including within the widget iframe.
* **ArticleViewer:** Replaced hardcoded `bg-white` with `bg-n-solid-1`
to ensure better theming.


Fixes
https://linear.app/chatwoot/issue/CW-6704/widget-body-colour-not-implemented

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screencasts

### Before

**Widget**


https://github.com/user-attachments/assets/e0224ad1-81a6-440a-a824-e115fb806728

**Help center**


https://github.com/user-attachments/assets/40a8ded5-5360-474d-9ec5-fd23e037c845



### After

**Widget**


https://github.com/user-attachments/assets/dd37cc68-99fc-4d60-b2ae-cf41f9d4d38c

**Help center**


https://github.com/user-attachments/assets/bc998c4e-ef77-46fa-ac7f-4ea16d912ce3




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-03-31 16:55:21 +05:30
Aakash BakhleandGitHub b4b5de9b46 fix: conservative hand_off prompt on auto-resolution (#13953)
# Pull Request Template

## Description

The initial version of prompt deciding to resolve or hand-off to human
agents was too conservative especially in cases where a link or an
action was told to customer. If the customer didn't respond, Captain was
told to hand it off to the agent, but customer may actually have solved
the issue. If not, they can come back and continue the conversation.

Removed two lines about the same and now we should not see needless
handoffs.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
locally

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2026-03-31 11:10:12 +05:30
Tanmay Deep SharmaandGitHub 1987ac3d97 fix: remove bulk_auto_assignment_job cron schedule (#13877) 2026-03-31 10:56:59 +05:30
Sivin VargheseandGitHub 0012fa2c35 fix: align message trimming with configured maxLength (#13947)
# Pull Request Template

## Description

This PR fixes 
1. Messages being trimmed to the default 1024 limit in `trimContent`
method, instead of channel-specific limits for drafts and AI tasks.
2. Telegram messages are allowed up to 10,000 characters in config, but
the API supports only 4096, causing failures for oversized messages.

Fixes
https://linear.app/chatwoot/issue/CW-6694/captain-ai-rewrite-tasks-truncate-draft-to-1024-chars-trimcontent
https://github.com/chatwoot/chatwoot/issues/13919

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video

**Before**
https://www.loom.com/share/00e9d6b4d19247febf35dffa99da3805

**After**
https://www.loom.com/share/c4900e9effc345c79bcd8a5aa1ee277b


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-03-31 10:39:54 +05:30
Aakash BakhleandGitHub b4ce59eea8 feat: reclaim response_bot flag for custom_tools (#13897)
Repurpose the deprecated response_bot feature flag slot for
custom_tools.

Migration disables the flag on any accounts that had response_bot
enabled so the repurposed slot starts in its default-off state.

Pre-deploy: run the disable script on production using the old flag name
(response_bot) before deploying this migration.
2026-03-31 10:35:50 +05:30
Sivin VargheseandGitHub 42441dbd28 feat: add GuideJar embed support in HC (#13944) 2026-03-30 14:19:02 +05:30
Alok DangreandGitHub b9f824b43b fix(ui): resolve unreadable select options in dark mode (#13207) 2026-03-30 13:05:28 +05:30
Shivam MishraandGitHub 7651c18b48 feat: firecrawl branding api [UPM-15] (#13903)
Adds `WebsiteBrandingService` (OSS) with an Enterprise override using
Firecrawl v2 to extract branding and business data from a URL for
onboarding auto-fill.

OSS version uses HTTParty + Nokogiri to extract:
- Business name (og:site_name or title)
- Language (html lang)
- Favicon
- Social links from `<a>` tags

Enterprise version makes a single Firecrawl call to fetch:
- Structured JSON (name, language, industry via LLM)
- Branding (favicon, primary color)
- Page links

Falls back to OSS if Firecrawl is unavailable or fails.

Social handles (WhatsApp, Facebook, Instagram, Telegram, TikTok, LINE)
are parsed deterministically via a shared `SocialLinkParser`.

> We use links for socials, since the LLM extraction was unreliable,
mostly returned empty, and hallucinated in some rare scenarios

## How to test

```ruby
# OSS (no Firecrawl key needed)
WebsiteBrandingService.new('chatwoot.com').perform

# Enterprise (requires CAPTAIN_FIRECRAWL_API_KEY)
WebsiteBrandingService.new('notion.so').perform
WebsiteBrandingService.new('postman.com').perform
```

Verify the returned hash includes business_name, language,
industry_category, social_handles, and branding with
favicon/primary_color.

<img width="908" height="393" alt="image"
src="https://github.com/user-attachments/assets/e3696887-d366-485a-89a0-8e1a9698a788"
/>
2026-03-30 11:32:03 +05:30
Tanmay Deep SharmaandGitHub 04acc16609 fix: skip pay call if invoice already paid after finalize (#13924)
## Description

When a customer downgrades from Enterprise to Business, they may retain
unused Stripe credit balance. During an AI credits topup,
Stripe::Invoice.finalize_invoice auto-applies that credit balance to the
invoice. If the credit balance fully covers the invoice amount, Stripe
marks it as paid immediately upon finalization. Calling
Stripe::Invoice.pay on an already-paid invoice throws an error, breaking
the topup flow.
This fix retrieves the invoice status after finalization and skips the
pay call if Stripe has already settled it via credits.

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

Tested against Stripe test mode with the following scenarios:

- Full credit balance payment: Customer has enough Stripe credit balance
to cover the entire invoice. Invoice is marked paid after
finalize_invoice — pay is correctly skipped. Credits are fulfilled
successfully.
- Partial credit balance payment: Customer has some Stripe credit
balance but not enough to cover the full amount. Invoice remains open
after finalization — pay is called and charges the remaining amount to
the default payment method. Credits are fulfilled successfully.
- Zero credit balance (normal payment): Customer has no Stripe credit
balance. Invoice remains open after finalization — pay charges the full
amount. Credits are fulfilled successfully.


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-03-30 10:37:28 +05:30
44a7a13117 fix: Add Estonian to settings language options (#13936)
Adds Estonian to the settings language dropdown so accounts can select
the existing `et` translation from the UI.

Fixes: N/A
Closes: N/A

## Why
Estonian translation files already exist in the repo and in Crowdin, but
the settings dropdown is driven by `LANGUAGES_CONFIG`, where `et` was
missing.

## What this change does
- Adds `et` / `Eesti (et)` to `LANGUAGES_CONFIG`
- Makes Estonian available in the settings language selectors backed by
`enabledLanguages`

## Validation
- `ruby -c config/initializers/languages.rb`
- Opened the local UI at `/app/accounts/1/settings/general` and verified
`Eesti (et)` appears in the `Site language` dropdown

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2026-03-29 09:44:34 +05:30
Muhsin 6890293e60 chore: extract Twilio voice teardown into service 2026-03-28 12:39:02 +04:00
Muhsin 5c704691d7 chore: validate Twilio number voice capability 2026-03-27 15:01:45 +04:00
Muhsin 1946c373d7 chore: teardown Twilio voice resources when disabled 2026-03-27 14:16:17 +04:00
Tanmay Deep SharmaandGitHub 9efd554693 fix: resolve V2 capacity bypass in team assignment (#13904)
## Description

When Assignment V2 is enabled, the V2 capacity policies
(AgentCapacityPolicy / InboxCapacityLimit) are not respected during
team-based assignment paths. The system falls back to the legacy V1
max_assignment_limit, and since V1 is deprecated and typically
unconfigured in V2 setups, agents receive unlimited assignments
regardless of their V2 capacity.

Root cause: Inbox class directly defined
member_ids_with_assignment_capacity, which shadowed the
Enterprise::InboxAgentAvailability module override in Ruby's method
resolution order (MRO). This made the V2 capacity check unreachable
(dead code) for any code path using member_ids_with_assignment_capacity.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

⏺ Before the fix
1. Enable assignment_v2 + advanced_assignment on account
2. Create AgentCapacityPolicy with InboxCapacityLimit = 1 for an inbox
3. Assign the policy to an agent (e.g., John)
4. Create 1 open conversation assigned to John (now at capacity)
5. Create a new unassigned conversation in the same inbox
6. Assign a team (containing John) to that conversation
7. Result: John gets assigned despite being at capacity
⏺ After the fix
Same steps 1–6.
7. Result: John is NOT assigned — conversation stays unassigned (no
agents with capacity available)


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-03-27 15:38:17 +05:30
Muhsin 797d7790db chore: add feature flags 2026-03-27 13:43:30 +04:00
Muhsin 1d555cebfc chore: handle Twilio API Key SID conditionally 2026-03-27 13:37:04 +04:00
Sojan JoseandGitHub 2b296c06fb chore(security): ignore CVE-2026-33658 for Chatwoot storage defaults (#13922)
This ignores `CVE-2026-33658` in `bundler-audit` after validating that
Chatwoot's default and recommended storage setups do not use Active
Storage proxy mode.

Fixes: N/A
Closes: N/A

## Why
`CVE-2026-33658` is an Active Storage proxy-mode DoS issue triggered by
multi-range requests.

For Chatwoot, the default and recommended setups do not appear to route
file downloads through Rails proxy mode:
- `config/environments/production.rb` selects the Active Storage service
but does not opt into `rails_storage_proxy`
- `.env.example` defaults to `ACTIVE_STORAGE_SERVICE=local`
- Chatwoot's storage docs recommend local/cloud storage with optional
direct uploads to the storage provider
- existing specs expect redirect/disk-style Active Storage URLs rather
than proxy-mode URLs

Given that validation, ignoring this advisory is a smaller and more
accurate response than a framework-wide Rails upgrade.

## What this change does
- adds `.bundler-audit.yml`
- preserves the existing advisory ignore entries already used by
Chatwoot
- ignores `CVE-2026-33658`
- documents why the ignore is acceptable for Chatwoot's current defaults
- notes that this should be revisited if Chatwoot enables
`rails_storage_proxy` or other app-served Active Storage proxy routes

## Validation
- reviewed `config/environments/production.rb`
- reviewed `.env.example`
- reviewed Chatwoot storage docs:
https://developers.chatwoot.com/self-hosted/deployment/storage/s3-bucket
- reviewed Active Storage URL expectations in
`spec/controllers/slack_uploads_controller_spec.rb` and
`spec/services/line/send_on_line_service_spec.rb`
- ran `bundle exec bundle-audit check --no-update`
2026-03-27 13:06:17 +05:30