Commit Graph
3274 Commits
Author SHA1 Message Date
Sony MathewandGitHub 565a26be21 Merge branch 'develop' into feature/cw-7513 2026-07-22 16:54:12 +05:30
Sivin VargheseandGitHub fbb3479263 fix: guard agent sort against null names in assignment dropdown (#15125)
# Pull Request Template

## Description

This PR fixes a crash where opening a conversation threw `TypeError:
Cannot read properties of null (reading 'localeCompare')` and prevented
the agent assignment dropdown from rendering.

Since #14866, agent bots are included in the assignable agents list.
`AgentBot#name` is not presence-validated, so system bots (account-less,
global) can have a `null` name. Those nameless bots flowed into
name-based operations that assumed a string, causing crashes and
warnings across multiple surfaces:

* **Assignment dropdown sort:** `getAgentsByAvailability` called
`a.name.localeCompare(b.name)`, causing a `localeCompare` `TypeError`.
* **Dropdown search:** `MultiselectDropdownItems` called
`option.name.toLowerCase()`, causing a `toLowerCase` `TypeError`.
* **Agent Bots settings:** `Avatar` received `name=null` for a `String`
prop, triggering a Vue prop validation warning.

### What changed

* Keep nameless agent bots in the assignment dropdown and render a `-`
fallback label in `useAgentsList`. These are still valid,
assignable-by-ID records: the assignable agents API includes accessible
bots, and `Conversations::AssignmentService` assigns them by ID.
Preserving them avoids hiding valid assignment targets. Bots are still
included only when `includeAgentBots` is enabled.
* Make the sort in `getAgentsByAvailability` null-safe by coercing
missing names to an empty string (defense in depth).
* Make the search filter in `MultiselectDropdownItems` null-safe
(defense in depth).
* Pass a null-safe `name` prop to `Avatar` in the Agent Bots settings
list to eliminate the Vue prop validation warning.

Fixes
https://linear.app/chatwoot/issue/CW-7670/agent-assignment-dropdown-crashes-with-cannot-read-properties-of-null

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?


1. Have a system agent bot (`name: null`) that is assignable to an
inbox.
2. Open any conversation in that inbox.
   * The agent assignment dropdown renders without console errors.
   * The nameless bot is listed with a `-` label and can be assigned.
3. Go to **Settings → Agent Bots**.
   * The page renders without the `Avatar` prop validation warning.


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-07-22 15:23:19 +05:30
Shivam MishraandGitHub 89b83c65c8 fix: close message generation popover when its trigger scrolls away (#15114) 2026-07-21 19:34:57 +05:30
ed30ff9c22 fix(whatsapp): allow calling a contact with no existing conversation (#15014)
## Description

Agents can now place a WhatsApp call to a contact straight from the
contacts screen, even if that contact has never messaged in. Previously
the call only worked once a conversation already existed, so a freshly
added contact would fail with "Unable to start the call. Please try
again." — the only workaround was to get the contact to message the
channel first.


## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Manually via UI

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-07-21 18:08:32 +05:30
7d2f01e402 feat(whatsapp): unify embedded signup feature gating (#15106)
WhatsApp embedded signup now uses
`whatsapp_embedded_signup_inbox_creation` as the single Chatwoot Cloud
rollout gate for inbox creation, proactive reconfiguration, and
disconnected inbox reauthorization. The authorization endpoint enforces
the same gate, so the UI and backend remain consistent.

Self-hosted installations keep their existing behavior.

## Things to know

- This reuses the existing feature flag; there is no migration or schema
change.
- The feature is shown as “WhatsApp Embedded Signup Flow” in feature
management.
- `whatsapp_reconfigure` remains visible and honored for self-hosted
proactive reconfiguration to preserve existing accounts. It can be
deprecated after the self-hosted dependency is removed or migrated.

## How to test

1. On Chatwoot Cloud, enable `whatsapp_embedded_signup_inbox_creation`
for an account.
2. Confirm that new WhatsApp inbox creation, proactive reconfiguration,
and disconnected inbox reauthorization are available.
3. Disable the flag and confirm those entry points are hidden and
authorization requests are rejected.
4. On self-hosted, confirm proactive reconfiguration remains controlled
by the existing `whatsapp_reconfigure` account setting.

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-21 15:05:11 +04:00
Shivam MishraandGitHub 67cab7171d feat: show Captain generation path on conversation messages [CW-7484] (#15078) 2026-07-21 15:15:13 +05:30
Shivam MishraandGitHub 7a5385cc32 feat: improve captain overview loading and reuse stats for summary [CW-7610] (#15105) 2026-07-21 15:14:18 +05:30
Sivin VargheseandGitHub 920a98ccf4 fix: calls dashboard load race (#15094) 2026-07-21 15:00:08 +05:30
d1fa8d8c2f refactor: share whatsapp/twilio template logic via @chatwoot/utils (#15001)
# Pull Request Template

## Description
Moves the WhatsApp & Twilio content-template logic to the shared
[`@chatwoot/utils`](https://github.com/chatwoot/utils)
([PR](https://github.com/chatwoot/utils/pull/62)) package so web and
mobile share one implementation. The neutral core takes the raw template
and returns `processed_params`, the same shape the web parsers already
use, so it's a drop-in with no behavior change.

- `templateHelper.js` / `URLHelper.js` → source `MEDIA_FORMATS`,
`findComponentByType`, `processVariable`, `buildTemplateParameters`,
`extractFilenameFromUrl` from the package
- `inboxes.js` → filters with shared `isSendableTemplate`
- `WhatsAppTemplateParser.vue` / `ContentTemplateParser.vue` →
`isFormInvalid` and Twilio media helpers now use the shared
`isWhatsAppComplete` / `isTwilioComplete` / `applyTwilioMediaFilename`

> Depends on the `@chatwoot/utils` release adding the shared template
API, bump `package.json` from `^0.0.55` to the published version before
merge.

Fixes
[CW-7540](https://linear.app/chatwoot/issue/CW-7540/web-templates-integration-with-utils)

## Type of change

- [x] Breaking change (Refactor)

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-21 10:08:23 +04:00
Sivin VargheseandGitHub 7a299307b8 fix: apply installation name to sender name preview (#15076) 2026-07-20 19:28:58 +05:30
Sivin VargheseandGitHub 08f49f5896 fix: prevent channel list crash on hard reload (#15074) 2026-07-20 19:28:48 +05:30
Tanmay Deep Sharma 63837ebef3 feat(automations): trigger-based delayed builder with standard dropdowns 2026-07-20 18:26:56 +05:30
Tanmay Deep Sharma 174630bec1 refactor(automations): keep delayed-rule curation in the frontend, leave backend validation as-is 2026-07-20 17:48:27 +05:30
Tanmay Deep Sharma a363f22d82 feat(automations): scope delayed rules to meaningful events/conditions and group the list 2026-07-20 17:42:33 +05:30
Sivin VargheseandGitHub bf0a10c780 feat: introduce voice call dashboard (#14954) 2026-07-20 14:54:05 +05:30
Tanmay Deep Sharma 68feaf99f6 fix(automations): guard reply-chase reschedule and re-validate delayed conditions on event change 2026-07-20 12:05:12 +05:30
Tanmay Deep Sharma 0d2c0a5656 Merge branch 'develop' into feature/cw-7513 2026-07-20 11:44:18 +05:30
Tanmay Deep Sharma 0e54bd17e5 fix(automations): reset delayed condition to a supported attribute per event 2026-07-20 11:42:40 +05:30
Tanmay Deep Sharma 6830c3273f feat(automations): show what ends the wait in the builder
Make the wait's interrupt explicit (as Intercom does) so users can predict when the
rule runs. An "Ends the wait if …" line adapts to the rule's episode: status change
for conversation rules, customer reply for outgoing message rules, agent reply for
incoming ones — plus "or the conditions no longer match" universally. Behaviour is
unchanged; this only surfaces it.
2026-07-20 11:28:41 +05:30
Tanmay Deep Sharma 2c728341e0 refactor(automations): rename "Delayed execution" to "Wait" in the builder
Adopt the simpler Wait concept (as Intercom et al. use): the toggle is labelled
"Wait", the duration reads "Wait for [4] [Hours]", and the block moves to just
before Actions (it applies to the whole rule; if we add ordered steps later it can
become a proper Wait action). The "Runs after 4h" list badge is unchanged, and the
engineering layer (execution_delay column, delayed_automations flag) keeps its name.
2026-07-20 11:22:12 +05:30
Sojan JoseandGitHub 465763f256 feat: enable Uzbek language (#15056)
Enables Uzbek as a selectable Chatwoot language and wires the `uz`
locale into the dashboard, widget, and survey translation loaders.

## Closes

Closes https://github.com/chatwoot/chatwoot/issues/15030

## Why

Uzbek is now available in the Chatwoot Crowdin project. The widget
translation has been proofread and is 100% translated and approved.

## What changed

- Adds Uzbek to the supported language registry
- Registers the `uz` locale with the dashboard, widget, and survey i18n
loaders

## Validation

- Proofread the Uzbek widget translation in Crowdin
- Verified placeholder preservation and corrected wording where needed
- Confirmed the widget file is 100% translated and 100% approved

This draft intentionally remains blocked until the Crowdin sync adds the
generated Uzbek locale files. It should only be marked ready and merged
after that sync lands.
2026-07-18 03:40:53 -07:00
e70bbfaaa5 chore: Update translations (#15059)
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-07-18 02:59:24 -07:00
90861f8809 feat(whatsapp): gate embedded signup inbox creation (#15046)
WhatsApp inbox creation now shows Embedded Signup for Chatwoot Cloud
accounts only when the new `whatsapp_embedded_signup_inbox_creation`
feature flag is enabled. Cloud accounts without the flag go directly to
manual WhatsApp Cloud API setup, while self-hosted installations with a
configured WhatsApp App ID retain their existing Embedded Signup flow.

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-17 14:09:36 +04:00
Sivin VargheseandGitHub 331875cdaa feat: Add popular content per locale (#14939) 2026-07-17 14:43:42 +05:30
f948b0b8d9 test(onboarding): fix inbox channel dialog spec (#15048)
Restores the Inbox Channels dialog’s Facebook-gating test coverage by
isolating account feature dependencies that are unrelated to these
cases. This keeps the onboarding checks focused on whether Facebook is
configured and avoids initializing router and account-store state.

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-17 13:57:34 +05:30
5e811eab99 chore(inbox): re-enable Instagram inbox creation (#15042)
Instagram inbox creation is available again on Chatwoot Cloud. Users can
discover and connect Instagram during onboarding or from Add Inbox,
while WhatsApp restrictions and existing-inbox Instagram advisories
remain unchanged.

Closes https://linear.app/chatwoot/issue/CW-7549/enable-instagram

## How to test

1. On Chatwoot Cloud, open Add Inbox and confirm Instagram can be
selected.
2. Confirm **Continue with Instagram** is enabled and starts the OAuth
flow.
3. In onboarding, confirm Instagram is displayed and can start OAuth.
4. Confirm WhatsApp embedded signup remains restricted.

## What changed

- Removed the Cloud-only Instagram filter and OAuth guard from
onboarding.
- Re-enabled the regular Instagram inbox creation action on Cloud.
- Removed the obsolete “Instagram inbox creation is temporarily
unavailable” copy.
- Updated the onboarding expectation for Chatwoot Cloud.

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-16 20:28:49 +04:00
Shivam MishraandGitHub 8dd0d08322 refactor: align conversation direct uploads with standard account auth (#15039)
Conversation attachment uploads now go through the same authentication
that every other account-scoped API endpoint uses. Agents continue to
attach files exactly as before, and the upload request is now tied to
the agent's dashboard session instead of a separately serialized access
token.

Because the upload request is now authenticated, the dashboard proves
the agent's session directly instead of passing
`currentUser.access_token`. This keeps uploads working alongside the
profile access-token changes in #14973, including on accounts where that
token is serialized as empty.

## What changed

- `Api::V1::Accounts::Conversations::DirectUploadsController` now runs
the standard account auth stack: API access token when the
`api_access_token` header is present, dashboard session
(devise-token-auth) otherwise, with agent-bot tokens rejected.
Previously it inherited `ActiveStorage::DirectUploadsController`
directly and did not run any authentication.
- `EnsureCurrentAccountHelper#ensure_current_account` now returns `401`
when a request has neither an authenticated user nor a bot resource,
instead of continuing. This closes the same gap for any controller that
relies on the helper.
- The dashboard direct-upload paths (`useFileUpload.js` and the legacy
`fileUploadMixin.js`) now attach the agent's session headers to the
upload request via a new `directUploadsHelper.js`, instead of sending
`currentUser.access_token`.

## How to test

1. As a logged-in agent, open a conversation and attach a file. Upload
should succeed as before, on installs with direct uploads enabled.
2. Confirm attachments still work for an agent on an account whose
profile access token is not serialized (e.g. a Cloud plan without
`api_and_webhooks`).
3. Send a `POST` to
`/api/v1/accounts/:account_id/conversations/:conversation_id/direct_uploads`
with no credentials, an empty `api_access_token`, or an invalid token,
and confirm it returns `401`.
4. Confirm a valid agent of the account (via API token or session) gets
`200`, while an agent of a different account gets `401`.
2026-07-16 18:17:29 +05:30
7e88d44fd9 fix(whatsapp): update manual migration guide link (#15040)
Updates the WhatsApp manual migration guide links in the inbox banner
and migration dialog to use `https://chwt.app/migrate-whatsapp`.

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-16 15:57:37 +04:00
Tanmay Deep SharmaandGitHub 2891a72cb9 feat(whatsapp): enable reconfigure for embedded signup inboxes (#15038) 2026-07-16 16:18:58 +05:30
522e3c4d3f feat: enforce api_and_webhooks feature for token API and account webhooks (#14973)
This gates API-token access and outgoing account webhooks behind the
`api_and_webhooks` account feature introduced in #14972. On Chatwoot
Cloud, Hacker accounts lose token-authenticated account API access and
account webhook delivery, while paid accounts retain them through the
billing-plan feature reconcile. Community and self-hosted installations
continue to work without any upgrade-time interruption.

## What changed

- Added `Account#api_and_webhooks_enabled?` as the single backend kill
switch. Core returns enabled; the Enterprise override consults the
account flag on Chatwoot Cloud and remains enabled off-Cloud.
- Account-scoped v1 and v2 requests authenticated with a user or
agent-bot API token now return `403 Forbidden` when the feature is
disabled. Invalid tokens still return 401, and dashboard session
requests are unaffected.
- Profile responses return an empty access token when none of the user's
accounts has access. The stored token is preserved, and the profile UI
disables its token controls with paid-plan copy on Cloud.
- Account webhook delivery stops when the feature is disabled. Webhook
CRUD remains available to session-authenticated dashboard requests,
API-inbox webhooks continue to be delivered, and the Cloud dashboard
shows a webhook paywall instead of the webhook list.
- Removed the database backfill migration. Existing paid Cloud accounts
should be enabled with the one-off script below before enforcement is
deployed.

## Existing paid-account rollout

Run this as an ad-hoc Rails runner script on Chatwoot Cloud. It
intentionally targets only the Startups, Business, and Enterprise plans
and does not add `api_and_webhooks` to `manually_managed_features`, so
future billing reconciles remain authoritative.

```rb
paid_plan_names = %w[Startups Business Enterprise]
accounts = Account.where("custom_attributes ->> 'plan_name' IN (?)", paid_plan_names)

total = accounts.count
enabled = 0
skipped = 0

puts "Enabling api_and_webhooks for #{total} paid account(s)..."

accounts.find_each(batch_size: 500).with_index(1) do |account, processed|
  if account.feature_enabled?('api_and_webhooks')
    skipped += 1
  else
    account.enable_features!('api_and_webhooks')
    enabled += 1
  end

  puts "Processed #{processed}/#{total}..." if (processed % 1000).zero?
end

puts "Done! Enabled: #{enabled}, Skipped: #{skipped}, Total: #{total}"
```

For example, save the snippet outside the repository as
`enable_api_and_webhooks.rb`, then run:

```sh
bundle exec rails runner /path/to/enable_api_and_webhooks.rb
```

## How to test

- On Cloud, use a Hacker account and confirm token-authenticated
requests to account-scoped v1 and v2 endpoints return 403, while the
same dashboard actions continue to work through session authentication.
- Confirm profile access-token controls are disabled with paid-plan copy
when all accounts are ineligible, and remain available when at least one
account has the feature.
- Confirm the Webhooks settings page shows the billing paywall for a
Cloud account without the feature; admins get the billing action and
agents get the existing ask-an-admin message.
- Confirm outgoing account webhooks stop for an ineligible Cloud account
while API-inbox webhooks still deliver.
- Confirm community and self-hosted installations retain API and webhook
behavior after upgrading, even when an existing account does not have
the stored feature bit.


### Screenshots

## Cloud

<img width="2590" height="642" alt="CleanShot 2026-07-15 at 15 13 14@2x"
src="https://github.com/user-attachments/assets/431a7bd8-1742-4e7a-b312-d3ad92015f9b"
/>

<img width="2152" height="994" alt="CleanShot 2026-07-15 at 15 14 37@2x"
src="https://github.com/user-attachments/assets/475dda48-d1c5-4be5-a3c3-7a96b9713724"
/>

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-07-16 13:43:49 +04:00
Sivin VargheseandGitHub 0fccb7dacd feat: stage edits to published articles as drafts (#14842) 2026-07-16 12:44:10 +05:30
PranavandGitHub f1a07657e9 fix(whatsapp): restore embedded signup reauthorization banner (#15035)
Show the reauthorization banner whenever an embedded signup inbox has a
reauthorization error instead of suppressing it when the manual
migration flow is enabled. Reword the manual migration banner and dialog
as a recommendation to reconnect with your own Meta app, and switch
their styling from amber warning to blue info.
2026-07-16 12:28:30 +05:30
9cb6c501b5 fix: html/body background not applied in appearance mode (#13989)
# Pull Request Template

## Description

This PR fixes the white background bleed visible in the widget, article
viewer, and Help Center when dark mode is active.
This change was previously merged but later reverted due to a background
being added for the unread bubble.

Reverted PR: https://github.com/chatwoot/chatwoot/pull/13955,
https://github.com/chatwoot/chatwoot/pull/13981

**What was happening**

While scrolling, the `<body>` element retained a white background in
dark mode. This occurred because dark mode classes were only applied to
inner container elements, not the root.

**What changed**

* **Widget:** Updated the `useDarkMode` composable to sync the `dark`
class to `<html>` using `watchEffect`, allowing `<body>` to inherit dark
theme variables. Also added background styles to `html`, `body`, and
`#app` in `woot.scss`.
* **Help center portal:** Moved `bg-white dark:bg-slate-900` from
`<main>` to `<body>` in the portal layout so the entire page background
responds correctly to dark mode, including within the widget iframe.
* **ArticleViewer:** Replaced hardcoded `bg-white` with `bg-n-solid-1`
to ensure better theming.


Fixes
https://linear.app/chatwoot/issue/CW-6704/widget-body-colour-not-implemented

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screencasts

### Before

**Widget**


https://github.com/user-attachments/assets/e0224ad1-81a6-440a-a824-e115fb806728

**Help center**


https://github.com/user-attachments/assets/40a8ded5-5360-474d-9ec5-fd23e037c845



### After

**Widget**


https://github.com/user-attachments/assets/dd37cc68-99fc-4d60-b2ae-cf41f9d4d38c

<img width="347" height="265" alt="image"
src="https://github.com/user-attachments/assets/89460b36-c8ed-4579-9737-c258c6fe5da5"
/>


**Help center**


https://github.com/user-attachments/assets/bc998c4e-ef77-46fa-ac7f-4ea16d912ce3




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-07-16 12:21:01 +05:30
Vishnu NarayananandGitHub ab01ab7853 fix(perf): back off conversation meta polling when the count is unknown (#15031)
## Description

The conversation sidebar counts (`GET /conversations/meta`) are polled
on a debounced cadence selected from the last known conversation count
(`allCount` in the `conversationStats` store).

`allCount` starts at `0` and is only set after a **successful** meta
response. When the meta query is slow or failing under load, `allCount`
stays `0`, which selected the fastest cadence, so every client polled as
aggressively as possible exactly when the endpoint was already
struggling. On large accounts with many concurrent agents this
multiplies into sustained load that keeps the query slow, a
self-reinforcing loop.

This PR makes two changes:

1. **Treat an unknown count (`0`) as a large account** and poll at the
slowest cadence instead of the fastest (`getMetaDebounceKey`, extracted
as a pure, testable function). This breaks the failure loop.
2. **Raise the debounce intervals across all tiers** so counts are
polled less frequently under sustained activity:
   - fast: max 1 poll / 2s -> 1 / 5s
   - mid: 1 / 10s -> 1 / 20s
   - slow (large/unknown accounts): 1 / 20s -> 1 / 30s

First-load counts still render immediately (the debounce fires on the
leading edge for the very first call), so the higher intervals only
affect the sustained poll rate, not initial render.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
2026-07-16 11:41:28 +05:30
Aakash BakhleandGitHub 6d74ff9477 fix(captain): make assistant switcher scrollable (#15027) 2026-07-16 10:44:22 +05:30
Tanmay Deep Sharma 2b8d1a67b3 fix(automations): preserve actions when a delay resets invalid conditions
Enabling a delay on a rule with delay-unsafe conditions called onEventChange, which
resets conditions AND actions to defaults, silently replacing the user's configured
actions with assign_agent. Reset only the conditions (getDefaultConditions) and leave
the actions intact.
2026-07-15 23:26:44 +05:30
Tanmay Deep Sharma 67dbcca638 fix(automations): keep all events available for delayed rules
Event-narrowing wrongly hid valid delayed triggers like conversation_created
(new conversation idle 10m -> assign), forcing the event to conversation_updated.
The real guardrail is the Status/Inbox condition narrowing, which stays; the event
list no longer needs restricting since every event supports a delayed rule with
the right conditions.
2026-07-15 20:14:26 +05:30
Tanmay Deep Sharma 1957cd15dc feat(automations): allow inbox filter on delayed conversation rules
inbox_id never changes after a conversation is created, so filtering a delayed
conversation-level rule by inbox is safe: the status episode key still tracks the
only mutable dimension, and inbox rides along as a static fire-time re-check. Allow
status + inbox_id in the validation and the narrowed condition dropdown.
2026-07-15 18:56:15 +05:30
Tanmay Deep Sharma 88d3876c2b chore(automations): remove unused IMMEDIATELY i18n string 2026-07-15 18:42:10 +05:30
Tanmay Deep Sharma 29eecfafcb chore(automations): label the delay toggle 'Delayed execution' 2026-07-15 18:41:21 +05:30
Tanmay Deep Sharma dd2f3d80cc feat(automations): narrow condition options for delayed rules instead of warning
When a delay is on, the condition attribute dropdown for conversation-level events
offers only Status, and attribute_changed is dropped from the operator list for any
delayed rule. Toggling the delay on resets conditions the delayed rule can't use.
This makes unsupported delayed rules unconstructable, so the inline restriction
warning (and its i18n strings) are removed.
2026-07-15 18:35:55 +05:30
Tanmay Deep Sharma 3728d71176 feat(automations): make delayed execution a toggle that narrows the event list
Delayed execution is now a toggle chosen first (above Event). Turning it on limits
the Event dropdown to the events where a delayed rule is meaningful (Conversation
Updated for status waits, Message Created for awaiting-agent/reply-chase) and snaps
an unsupported event to a supported one, so users can't build a delayed rule on an
event the engine can't handle.
2026-07-15 18:12:21 +05:30
Tanmay Deep Sharma 7bb90d84cd fix(automations): hydrate delay controls from the edited rule on first open
The edit dialog's delay radios/value were synced once in open() from the automation
model, whose prop only settles a tick later — so the first edit click showed the
previous rule's delay (or immediate). Thread the clicked rule's execution_delay
directly into open() so the delay controls hydrate correctly on the first click.
2026-07-15 15:59:11 +05:30
Tanmay Deep Sharma 1e6291616d fix(automations): harden delayed rules against races, stale edits, and unsupported configs
- episode_key_for falls back to the incoming message's created_at when
  waiting_since is still nil (it is written after MESSAGE_CREATED dispatches),
  so awaiting-agent episodes no longer arm as awaiting_agent:0 and get skipped
  as episode_moved on the first customer message after an agent reply.
- Editing a rule's trigger, conditions, or actions (not just the delay) now
  discards its armed pending rows so they can't fire against a definition they
  were never armed under; deleting rather than skipping frees the episode slot
  so the new definition re-arms on the next matching event.
- The rule form only offers a delay when the config supports it: the delayed
  option is disabled with an explanation for attribute_changed conditions and
  for non-status conditions on conversation events, and the backend's specific
  error is surfaced on save instead of a generic message.
2026-07-15 13:00:03 +05:30
Tanmay Deep Sharma 55d68d930d Merge remote-tracking branch 'origin/develop' into feature/cw-7513
# Conflicts:
#	app/javascript/dashboard/featureFlags.js
#	config/features.yml
2026-07-15 12:31:43 +05:30
Muhsin KelothandGitHub 8b4f3e226e revert: "fix(meta): disable Instagram replies on Cloud during restriction" (#15020)
Reverts chatwoot/chatwoot#15005
2026-07-14 14:59:41 -07:00
280756b483 fix(meta): disable Instagram replies on Cloud during restriction (#15005)
Agents can no longer send replies in Instagram conversations on Chatwoot
Cloud while the temporary Meta platform restriction is active. The reply
box locks into Private Note mode — the same behavior as an expired
24-hour reply window — so teams can still collaborate internally, with
the existing amber restriction banner above the conversation explaining
why. Self-hosted installations are unaffected.

Follow-up to #14974.


## How to test

1. On a Chatwoot Cloud environment (`isOnChatwootCloud` true), open any
Instagram conversation.
2. The composer should be locked to Private Note mode: the Reply/Private
Note toggle is disabled, and sending creates a private note — even for
conversations within the 24-hour reply window.
3. Switching between conversations should keep the composer in Private
Note mode for Instagram conversations.
4. On a self-hosted environment, Instagram conversations should behave
as before (reply allowed within the messaging window).

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-07-14 13:30:19 +04:00
08260f3be7 feat: show crawled document details and FAQ counts in Captain (#14863)
- Add a document details view that surfaces crawled content, source
metadata, and generated FAQ counts.
- Rename the document card action to open details and show the FAQ count
inline in the list.
- Return `responses_count` from the documents API efficiently and expose
document content in the show payload.
- Update related Captain copy to reflect the new details-oriented flow. 


**Preview**
<img width="1640" height="1596" alt="CleanShot 2026-06-26 at 09 25
15@2x"
src="https://github.com/user-attachments/assets/0c408fae-7d37-422a-8869-ece466292cb1"
/>

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Sony Mathew <sony@chatwoot.com>
Co-authored-by: Sony Mathew <2040199+sony-mathew@users.noreply.github.com>
2026-07-13 17:47:00 +05:30
11c65f3b9a feat: Intercom import workflow (#14922)
## Description

Adds an admin-only Intercom import workflow under Settings > Data.
Admins can connect an Intercom access token, start named historical
contact/conversation imports, monitor active and previous import runs,
review paginated skip/error logs, download skip logs, and route imported
conversations into source-bucket API inboxes that can be renamed later.

The import path stores durable source mappings, batches Intercom
contact/conversation pages through Sidekiq, records already-imported
records as skipped, and writes historical messages without normal
outbound delivery callbacks. The PR also includes the Intercom import
PRD/TDD document for review context.

Closes
[CW-7519](https://linear.app/chatwoot/issue/CW-7519/explore-intercom-import)

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [x] This change requires a documentation update

## How Has This Been Tested?

Tested importing using actual data through integration.

Screenshots:

<img width="1800" height="948" alt="Screenshot 2026-07-02 at 10 48
48 PM"
src="https://github.com/user-attachments/assets/e74d9ed6-0bca-47de-b6ef-e589afcddfde"
/>
<img width="1800" height="1008" alt="Screenshot 2026-07-02 at 10 49
03 PM"
src="https://github.com/user-attachments/assets/1bd12fdb-0a47-4287-ac1d-ea308e70a9cd"
/>
<img width="1800" height="1005" alt="Screenshot 2026-07-02 at 10 49
21 PM"
src="https://github.com/user-attachments/assets/3d8145f5-1794-4cc3-b3fa-de5cd80e6ca3"
/>
<img width="1800" height="1002" alt="Screenshot 2026-07-02 at 10 49
38 PM"
src="https://github.com/user-attachments/assets/6f818efd-4193-43c2-84eb-66970dca4490"
/>


Passed locally:

```sh
eval "$(rbenv init -)" && bundle exec rspec spec/models/data_import_spec.rb spec/jobs/data_import_job_spec.rb spec/requests/api/v1/accounts/data_imports_spec.rb spec/requests/api/v1/accounts/integrations/intercom_spec.rb spec/jobs/data_imports/intercom/import_jobs_spec.rb spec/services/data_imports/intercom/importer_spec.rb spec/services/data_imports/intercom/placeholder_inbox_builder_spec.rb spec/services/data_imports/intercom/source_bucket_spec.rb
```

```sh
eval "$(rbenv init -)" && bundle exec rubocop app/controllers/api/v1/accounts/data_imports_controller.rb app/controllers/api/v1/accounts/integrations/intercom_controller.rb app/jobs/data_imports/intercom app/models/data_import.rb app/models/data_import_error.rb app/models/data_import_item.rb app/models/data_import_mapping.rb app/models/integrations/hook.rb app/policies/data_import_policy.rb app/policies/hook_policy.rb app/services/data_imports/intercom db/migrate/20260702000000_expand_data_imports_for_intercom_imports.rb db/migrate/20260702000001_create_data_import_items.rb db/migrate/20260702000002_create_data_import_mappings.rb db/migrate/20260702000003_create_data_import_errors.rb spec/jobs/data_imports/intercom spec/requests/api/v1/accounts/data_imports_spec.rb spec/requests/api/v1/accounts/integrations/intercom_spec.rb spec/services/data_imports/intercom
```

```sh
pnpm exec eslint app/javascript/dashboard/api/dataImports.js app/javascript/dashboard/api/integrations.js app/javascript/dashboard/routes/dashboard/settings/data/Index.vue app/javascript/dashboard/routes/dashboard/settings/data/Show.vue app/javascript/dashboard/routes/dashboard/settings/data/data.routes.js app/javascript/dashboard/routes/dashboard/settings/data/importStatus.js app/javascript/dashboard/routes/dashboard/settings/integrations/Intercom.vue app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js app/javascript/dashboard/routes/dashboard/settings/settings.routes.js app/javascript/dashboard/components-next/sidebar/Sidebar.vue app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
```

```sh
git diff --check
```

Note: the RSpec boot logs the existing local `chatwoot_dev` purge
warning because other database sessions are open, then continues and
completes with 52 examples, 0 failures.

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2026-07-13 15:25:07 +05:30
Tanmay Deep Sharma e12e686244 Merge branch 'develop' into feature/cw-7513 2026-07-13 14:36:26 +05:30