Commit Graph
5842 Commits
Author SHA1 Message Date
Shivam Mishra 22ba4a6dfe Merge branch 'feat/reporting-events-rollup' of github.com:chatwoot/chatwoot into feat/reporting-events-rollup 2026-02-18 18:22:39 +05:30
Shivam Mishra e840419029 refactor: extract backfill rake task into a class
Reduces block length by moving logic from the rake task block
into a dedicated ReportingEventsRollupBackfill class with
focused methods.
2026-02-18 18:22:18 +05:30
Shivam Mishra b56765d9ba style: split migration into smaller methods to reduce method length 2026-02-18 18:22:11 +05:30
Shivam Mishra 63dce7778e style: fix rubocop offenses in timeseries report builders
Remove duplicate branches, multiline block chains, and reduce
method complexity in average and count report builders.
2026-02-18 18:22:03 +05:30
Shivam Mishra 8e74ee6716 style: extract methods from upsert_rollup to reduce method length 2026-02-18 18:21:55 +05:30
Shivam Mishra 325afc5ab1 style: replace case-when with hash lookup in dimension_type_to_rollup 2026-02-18 18:21:49 +05:30
Shivam MishraandGitHub addc179c01 Merge branch 'develop' into feat/reporting-events-rollup 2026-02-18 18:18:52 +05:30
Shivam Mishra 4b9b1ed7c6 fix: DST spec 2026-02-18 18:16:08 +05:30
Shivam Mishra 4992cb379a refactor: remove redundant scan 2026-02-18 18:12:32 +05:30
Shivam Mishra 98035d5f62 style: rspec name 2026-02-18 18:12:16 +05:30
Shivam Mishra 164b916670 style: rubocop issues in rake task 2026-02-18 18:10:46 +05:30
Shivam Mishra 308accab6d style: rubocop issues 2026-02-18 16:13:13 +05:30
Shivam Mishra 254271a37a style: rubocop autofix changes 2026-02-18 16:05:57 +05:30
dependabot[bot]GitHubdependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
594333a183 chore(deps): bump rack from 3.2.3 to 3.2.5 (#13569)
Bumps [rack](https://github.com/rack/rack) from 3.2.3 to 3.2.5.
<details>
<summary>Changelog</summary>
<p><em>Sourced from <a
href="https://github.com/rack/rack/blob/main/CHANGELOG.md">rack's
changelog</a>.</em></p>
<blockquote>
<h1>Changelog</h1>
<p>All notable changes to this project will be documented in this file.
For info on how to format all future additions to this file please
reference <a href="https://keepachangelog.com/en/1.0.0/">Keep A
Changelog</a>.</p>
<h2>Unreleased</h2>
<h3>Security</h3>
<ul>
<li><a
href="https://github.com/advisories/GHSA-r657-rxjc-j557">CVE-2025-61780</a>
Improper handling of headers in <code>Rack::Sendfile</code> may allow
proxy bypass.</li>
<li><a
href="https://github.com/advisories/GHSA-6xw4-3v39-52mm">CVE-2025-61919</a>
Unbounded read in <code>Rack::Request</code> form parsing can lead to
memory exhaustion.</li>
<li><a
href="https://github.com/advisories/GHSA-whrj-4476-wvmp">CVE-2026-25500</a>
XSS injection via malicious filename in
<code>Rack::Directory</code>.</li>
<li><a
href="https://github.com/advisories/GHSA-mxw3-3hh2-x2mh">CVE-2026-22860</a>
Directory traversal via root prefix bypass in
<code>Rack::Directory</code>.</li>
</ul>
<h3>SPEC Changes</h3>
<ul>
<li>Define <code>rack.response_finished</code> callback arguments more
strictly. (<a
href="https://redirect.github.com/rack/rack/pull/2365">#2365</a>, <a
href="https://github.com/skipkayhil"><code>@​skipkayhil</code></a>)</li>
</ul>
<h3>Added</h3>
<ul>
<li>Add <code>Rack::Files#assign_headers</code> to allow overriding how
the configured file headers are set. (<a
href="https://redirect.github.com/rack/rack/pull/2377">#2377</a>, <a
href="https://github.com/codergeek121"><code>@​codergeek121</code></a>)</li>
<li>Add support for <code>rack.response_finished</code> to
<code>Rack::TempfileReaper</code>. (<a
href="https://redirect.github.com/rack/rack/pull/2363">#2363</a>, <a
href="https://github.com/skipkayhil"><code>@​skipkayhil</code></a>)</li>
<li>Add support for streaming bodies when using
<code>Rack::Events</code>. (<a
href="https://redirect.github.com/rack/rack/blob/main/redirect.github.com/rack/rack/pull/2375">#2375</a>,
<a href="https://github.com/unflxw"><code>@​unflxw</code></a>)</li>
<li>Add <code>deflaters</code> option to <code>Rack::Deflater</code> to
enable custom compression algorithms like zstd. (<a
href="https://redirect.github.com/rack/rack/issues/2168">#2168</a>, <a
href="https://github.com/alexanderadam"><code>@​alexanderadam</code></a>)</li>
<li>Add <code>Rack::Request#prefetch?</code> for identifying requests
with <code>Sec-Purpose: prefetch</code> header set. (<a
href="https://redirect.github.com/rack/rack/pull/2405">#2405</a>, <a
href="https://github.com/glaszig"><code>@​glaszig</code></a>)</li>
<li>Add <code>rack.request.trusted_proxy</code> environment key to
indicate whether the request is coming from a trusted proxy.</li>
</ul>
<h3>Changed</h3>
<ul>
<li>Raise before exceeding a part limit, not after. (<a
href="https://redirect.github.com/rack/rack/pull/2362">#2362</a>, <a
href="https://github.com/matthew-puku"><code>@​matthew-puku</code></a>)</li>
<li>Rack::Deflater now uses a fixed GZip mtime value. (<a
href="https://redirect.github.com/rack/rack/pull/2372">#2372</a>, <a
href="https://github.com/bensheldon"><code>@​bensheldon</code></a>)</li>
<li>Multipart parser drops support for RFC 2231 <code>filename*</code>
parameter (prohibited by RFC 7578) and now properly handles UTF-8
encoded filenames via percent-encoding and direct UTF-8 bytes. (<a
href="https://redirect.github.com/rack/rack/pull/2398">#2398</a>, <a
href="https://github.com/wtn"><code>@​wtn</code></a>)</li>
<li>The query parser now raises
<code>Rack::QueryParser::IncompatibleEncodingError</code> if we try to
parse params that are not ASCII compatible. (<a
href="https://redirect.github.com/rack/rack/pull/2416">#2416</a>, <a
href="https://github.com/bquorning"><code>@​bquorning</code></a>)</li>
</ul>
<h3>Fixed</h3>
<ul>
<li>Multipart parser: limit MIME header size check to the unread buffer
region to avoid false <code>multipart mime part header too large</code>
errors when previously read data accumulates in the scan buffer. (<a
href="https://redirect.github.com/rack/rack/pull/2392">#2392</a>, <a
href="https://github.com/alpaca-tc"><code>@​alpaca-tc</code></a>, <a
href="https://github.com/willnet"><code>@​willnet</code></a>, <a
href="https://github.com/krororo"><code>@​krororo</code></a>)</li>
<li>Fix <code>Rack::MockResponse#body</code> when the body is a Proc.
(<a href="https://redirect.github.com/rack/rack/pull/2420">#2420</a>, <a
href="https://redirect.github.com/rack/rack/pull/2423">#2423</a>, <a
href="https://github.com/tavianator"><code>@​tavianator</code></a>, [<a
href="https://github.com/ioquatix"><code>@​ioquatix</code></a>])</li>
</ul>
<h2>[3.2.4] - 2025-11-03</h2>
<h3>Fixed</h3>
<ul>
<li>Multipart parser: limit MIME header size check to the unread buffer
region to avoid false <code>multipart mime part header too large</code>
errors when previously read data accumulates in the scan buffer. (<a
href="https://redirect.github.com/rack/rack/pull/2392">#2392</a>, <a
href="https://github.com/alpaca-tc"><code>@​alpaca-tc</code></a>, <a
href="https://github.com/willnet"><code>@​willnet</code></a>, <a
href="https://github.com/krororo"><code>@​krororo</code></a>)</li>
</ul>
</blockquote>
</details>
<details>
<summary>Commits</summary>
<ul>
<li><a
href="https://github.com/rack/rack/commit/bb5f3555bd12b9065112353e829298b3b5623ceb"><code>bb5f355</code></a>
Bump patch version.</li>
<li><a
href="https://github.com/rack/rack/commit/f9bde3bc2dde2771185ac1a7b7602a4d9fa0a0d8"><code>f9bde3b</code></a>
Prevent directory traversal via root prefix bypass.</li>
<li><a
href="https://github.com/rack/rack/commit/93a68f58aa82aa48f09b751501f19f5e760dd406"><code>93a68f5</code></a>
XSS injection via malicious filename in
<code>Rack::Directory</code>.</li>
<li><a
href="https://github.com/rack/rack/commit/3b8b0d22d68a7fb30fdea40f838d0f95a05c134d"><code>3b8b0d2</code></a>
Fix MockResponse#body when the body is a Proc (<a
href="https://redirect.github.com/rack/rack/issues/2420">#2420</a>)</li>
<li><a
href="https://github.com/rack/rack/commit/4c24539777db8833d78f881680cd245878cfba31"><code>4c24539</code></a>
Bump patch version.</li>
<li><a
href="https://github.com/rack/rack/commit/3ba5e4f22f55abac21037bb137e56e5c8e36b673"><code>3ba5e4f</code></a>
Allow Multipart head to span read boundary. (<a
href="https://redirect.github.com/rack/rack/issues/2392">#2392</a>)</li>
<li>See full diff in <a
href="https://github.com/rack/rack/compare/v3.2.3...v3.2.5">compare
view</a></li>
</ul>
</details>
<br />


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2026-02-17 16:12:58 -08:00
Sojan Jose a238034153 Merge branch 'release/4.11.0' into develop 2026-02-17 15:40:49 -08:00
Sojan Jose e8152642f2 Bump version to 4.11.0 2026-02-17 15:35:20 -08:00
dae4f3ee13 fix: move llm call of captain outside transaction (#13559)
# Pull Request Template

## Description

Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes:

The LLM call was wrapped in a transaction. This is an anti-pattern and
caused idle-connections which PG eventually terminated with
`PQconsumeInput() FATAL: terminating connection due to
idle-in-transaction timeout`

This resulted in activity messages being missing in some conversations
on captain handoff, failures queueing up for retry and captain
responding long after conversation was marked open/snoozed.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
locally and specs


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-02-17 18:12:14 +05:30
e75e8a77f6 feat(shopify): Add mandatory compliance webhooks with HMAC verification (#13549)
Fixes
https://linear.app/chatwoot/issue/CW-6494/add-shopify-mandatory-compliance-webhooks-for-app-store-listing

Shopify requires all public apps to handle three GDPR compliance
webhooks before they can be listed on the App Store. Their automated
review checks for these endpoints and verifies that apps validate HMAC
signatures on incoming requests. We were failing both checks.

This PR adds a single webhook endpoint at `POST /webhooks/shopify` that
receives all three compliance events. When Shopify sends a webhook, it
signs the payload with our app's client secret and includes the
signature in the `X-Shopify-Hmac-SHA256` header. Our controller reads
the raw body, computes the expected HMAC-SHA256 digest, and rejects
mismatched requests with a 401.

Shopify identifies the event type through the `X-Shopify-Topic` header.
For `customers/data_request` and `customers/redact`, we simply
acknowledge with a 200—Chatwoot doesn't persist any Shopify customer
data. All order lookups happen as live API calls at query time. For
`shop/redact`, which Shopify sends after a merchant uninstalls the app,
we delete the integration hook for that shop domain and remove the
stored access token and configuration.


### How to test via Rails console
```
secret = GlobalConfigService.load('SHOPIFY_CLIENT_SECRET', nil)
body = '{"shop_domain":"test.myshopify.com"}'
valid_hmac = Base64.strict_encode64(OpenSSL::HMAC.digest('SHA256', secret, body))
```

  #### Test 1: No HMAC → 401
```
app.post '/webhooks/shopify', params: body, headers: { 'Content-Type' => 'application/json', 'X-Shopify-Topic' => 'customers/data_request' }
app.response.code  # => "401"
```
  ####  Test 2: Invalid HMAC → 401
```
app.post '/webhooks/shopify', params: body, headers: { 'Content-Type' => 'application/json', 'X-Shopify-Hmac-SHA256' => 'invalid', 'X-Shopify-Topic' => 'customers/data_request' }
app.response.code  # => "401"
```
  ####  Test 3: Valid HMAC, customers/data_request → 200
```
app.post '/webhooks/shopify', params: body, headers: { 'Content-Type' => 'application/json', 'X-Shopify-Hmac-SHA256' => valid_hmac, 'X-Shopify-Topic' => 'customers/data_request' }
app.response.code  # => "200"
```

####  Test 4: Valid HMAC, customers/redact → 200
```
app.post '/webhooks/shopify', params: body, headers: { 'Content-Type' => 'application/json', 'X-Shopify-Hmac-SHA256' => valid_hmac, 'X-Shopify-Topic' => 'customers/redact' }
app.response.code  # => "200"
```

#### Test 5: Valid HMAC, shop/redact → 200 (deletes hook)
```  
# First check if a hook exists for this domain:
Integrations::Hook.where(app_id: 'shopify', reference_id: 'test.myshopify.com').count
app.post '/webhooks/shopify', params: body, headers: { 'Content-Type' => 'application/json', 'X-Shopify-Hmac-SHA256' => valid_hmac, 'X-Shopify-Topic' => 'shop/redact' }
app.response.code  # => "200"
```

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2026-02-17 16:52:13 +05:30
229f56d6e3 chore: Remove vue-multiselect and migrate to next components (#13506)
# Pull Request Template

## Description

This PR includes:
1. Removes multiselect usage from the Merge Contact modal (Conversation
sidebar) and replaces it with the existing component used on the Contact
Details page.
2. Replaces legacy form and multiselect elements in Add and Edit
automations flows with next components.**(Also check Macros)**
3. Replace multiselect with ComboBox in contact form country field.
4. Replace multiselect with TagInput in create/edit attribute form.
5. Replace multiselect with TagInput for agent selection in inbox
creation.
6. Replace multiselect with ComboBox in Facebook channel page selection

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

**Screenshots**

1. **Merge modal**
<img width="741" height="449" alt="image"
src="https://github.com/user-attachments/assets/a05a96ec-0692-4d94-9e27-d3e85fd143e4"
/>
<img width="741" height="449" alt="image"
src="https://github.com/user-attachments/assets/fc1dc977-689d-4440-869d-2124e4ca9083"
/>

2. **Automations**
<img width="849" height="1089" alt="image"
src="https://github.com/user-attachments/assets/b0155f06-ab21-4f90-a2c8-5bfbd97b08f7"
/>
<img width="813" height="879" alt="image"
src="https://github.com/user-attachments/assets/0921ac4a-88f5-49ac-a776-cc02941b479c"
/>
<img width="849" height="826" alt="image"
src="https://github.com/user-attachments/assets/44358dae-a076-4e10-b7ba-a4e40ccd817f"
/>

3. **Country field**
<img width="462" height="483" alt="image"
src="https://github.com/user-attachments/assets/d5db9aa1-b859-4327-9960-957d7091678f"
/>

4. **Add/Edit attribute form**
<img width="619" height="646" alt="image"
src="https://github.com/user-attachments/assets/6ab2ea94-73e5-40b8-ac29-399c0543fa7b"
/>
<img width="619" height="646" alt="image"
src="https://github.com/user-attachments/assets/b4c5bb0e-baa0-4ef7-a6a2-adb0f0203243"
/>
<img width="635" height="731" alt="image"
src="https://github.com/user-attachments/assets/74890c80-b213-4567-bf5f-4789dda39d2d"
/>

5. **Agent selection in inbox creation**
<img width="635" height="534" alt="image"
src="https://github.com/user-attachments/assets/0003bad1-1a75-4f20-b014-587e1c19a620"
/>
<img width="809" height="602" alt="image"
src="https://github.com/user-attachments/assets/5e7ab635-7340-420a-a191-e6cd49c02704"
/>

7. **Facebook channel page selection**
<img width="597" height="444" alt="image"
src="https://github.com/user-attachments/assets/f7ec8d84-0a7d-4bc6-92a1-a1365178e319"
/>
<img width="597" height="444" alt="image"
src="https://github.com/user-attachments/assets/d0596c4d-94c1-4544-8b50-e7103ff207a6"
/>
<img width="597" height="444" alt="image"
src="https://github.com/user-attachments/assets/be097921-011b-4dbe-b5f1-5d1306e25349"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2026-02-17 16:40:12 +05:30
Aakash BakhleandGitHub 138840a23f fix: typo in metadata key in captain v2 (#13558)
# Pull Request Template

## Description

## Type of change

typo fix

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2026-02-17 15:40:50 +05:30
Shivam MishraandGitHub b339bf128a Merge branch 'develop' into feat/reporting-events-rollup 2026-02-17 14:47:25 +05:30
Sivin VargheseandGitHub c5f6844877 fix: Disable reply editor outside WhatsApp reply window (#13454) 2026-02-17 14:07:36 +05:30
Shivam MishraandGitHub 39243b9e71 fix: duplicate message_created webhooks for WhatsApp messages (#13523)
Some customers using WhatsApp inboxes with account-level webhooks were
reporting receiving duplicate `message_created` webhook deliveries for
every incoming message. Upon inspection, here's what we found

- Both payloads are identical.
- No errors appear in the application logs
- Webhook URL is only configured in one place. 

This meant, the system was sending the webhooks twice. For some context,
there's a know related issue... Meta's WhatsApp Business API can deliver
the same webhook notification multiple times for a single message. The
codebase already acknowledges this — there's a comment in
`IncomingMessageBaseService#process_messages` noting that "multiple
webhook events can be received against the same message due to
misconfigurations in the Meta business manager account." A deduplication
guard exists, but it doesn't actually work under concurrency.

### Rationale

The existing dedup was a three-step sequence: check Redis (`GET`), check
the database, then set a Redis flag (`SETEX`). Two Sidekiq workers
processing duplicate Meta webhooks simultaneously would both complete
the `GET` before either executed the `SETEX`, so both would proceed to
create a message. The `source_id` column has a non-unique index, so the
database wouldn't catch the duplicate either. Each message then
independently fires `after_create_commit`, dispatching two
`message_created` webhook events to the customer.

```
             Worker A                          Worker B
                │                                 │
                ▼                                 ▼
        Redis GET key ──► nil               Redis GET key ──► nil
                │                                 │
                │    ◄── both pass guard ──►      │
                │                                 │
                ▼                                 ▼
        Redis SETEX key                    Redis SETEX key
                │                                 │
                ▼                                 ▼
        BEGIN transaction               BEGIN transaction
        INSERT message                   INSERT message
        DELETE Redis key ◄─┐                      │
        COMMIT             │             DELETE Redis key
                           │             COMMIT
                           │                      │
                           └── key gone before ───┘
                              B's commit lands

                ▼                                 ▼
        after_create_commit              after_create_commit
        dispatch MESSAGE_CREATED         dispatch MESSAGE_CREATED
                │                                 │
                ▼                                 ▼
        WebhookJob ──► n8n               WebhookJob ──► n8n
                    (duplicate!)
```

There was a second, subtler problem visible in the diagram: the Redis
key was cleared *inside* the database transaction, before the
transaction committed. This opened a window where neither the Redis
check nor the database check would see the in-flight message.

The fix collapses the check-and-set into a single `SET NX EX` call,
which is atomic in Redis. The key is no longer eagerly cleared — it
expires naturally after 24 hours. The database lookup
(`find_message_by_source_id`) remains as a fallback for messages that
were created before the lock expired.

```
             Worker A                          Worker B
                │                                 │
                ▼                                 ▼
        Redis SET NX ──► OK              Redis SET NX ──► nil
                │                                 │
                ▼                                 ▼
        proceeds to create              returns early
        message normally                (lock already held)
```

### Implementation Notes

The lock logic is extracted into `Whatsapp::MessageDedupLock`, a small
class that wraps a single `Redis SET NX EX` call. This makes the
concurrency guarantee testable in isolation — the spec uses a
`CyclicBarrier` to race two threads against the same key and asserts
exactly one wins, without needing database writes,
`use_transactional_tests = false`, or monkey-patching.

Because the Redis lock now persists (instead of being cleared
mid-transaction), existing WhatsApp specs needed an `after` hook to
clean up `MESSAGE_SOURCE_KEY::*` keys between examples. Transactional
fixtures only roll back the database, not Redis.
2026-02-17 14:01:10 +05:30
Sivin VargheseandGitHub fb2f5e1d42 fix: Persist compose form state on accidental outside click (#13529) 2026-02-17 13:57:44 +05:30
Sivin VargheseandGitHub cfe3061b5d feat: Allow removing labels via conversation context menu (#13525)
# Pull Request Template

## Description

This PR adds support for removing labels from the conversation card
context menu. Assigned labels now show a checkmark, and clicking an
already-selected label will remove it.

Fixes
https://linear.app/chatwoot/issue/CW-6400/allow-removing-labels-directly-from-the-right-click-menu
https://github.com/chatwoot/chatwoot/issues/13367
## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

**Screencast**


https://github.com/user-attachments/assets/4e3a6080-a67d-4851-9d10-d8dbf3ceeb04




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-02-17 13:30:55 +05:30
Aakash BakhleandGitHub aa7e3c2d38 feat: langfuse logging improvements (#13534)
Langfuse logging improvements

## Description

Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)
For reply suggestion: the errors are being stored inside output field,
but observations should be marked as errors.
For assistant: add credit_used metadata to filter handoffs from
ai-replies
For langfuse tool call: add `observation_type=tool`

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

before:
<img width="1028" height="57" alt="image"
src="https://github.com/user-attachments/assets/70f6a36e-6c33-444c-a083-723c7c9e823a"
/>

after:
<img width="872" height="69" alt="image"
src="https://github.com/user-attachments/assets/1b6b6f5f-5384-4e9c-92ba-f56748fec6dd"
/>

`credit_used` to filter handoffs from AI replies that cause credit usage
<img width="1082" height="672" alt="image"
src="https://github.com/user-attachments/assets/90914227-553a-4c03-bc43-56b2018ac7c1"
/>


set `observation_type` to `tool`
<img width="726" height="1452" alt="image"
src="https://github.com/user-attachments/assets/e639cc9b-1c6c-4427-887e-23e5523bf64f"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2026-02-17 13:30:04 +05:30
3874383698 feat: insrument captain v2 (#13439)
# Pull Request Template

## Description

Instruments captain v2

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

Local testing:
<img width="864" height="510" alt="image"
src="https://github.com/user-attachments/assets/855ebce5-e8b8-4d22-b0bb-0d413769a6ab"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2026-02-17 13:28:26 +05:30
Aakash BakhleandGitHub 101eca3003 feat: add captain editor events (#13524)
## Description

Adds missing analytics instrumentation for the editor AI funnel so we
can measure end-to-end usage and outcome quality.

### What was added

- Captain: Editor AI menu opened
- Captain: Generation failed
- Captain: AI-assisted message sent

### Behavior covered

- Tracks AI button click + menu open from both entry points:
    - top panel sparkle button
    - inline editor copilot button
- Tracks generation failures (initial + follow-up stages).
- Tracks whether accepted AI content was sent as-is or edited before
send.

### Notes

- Applies to editor Captain accept/send flow
(rewrite/summarize/reply_suggestion + follow-ups).
- Does not change Copilot sidebar flow instrumentation.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

### Manual verification steps

<img width="1906" height="832" alt="image"
src="https://github.com/user-attachments/assets/f0ade43b-aa8d-41be-8ca2-20a091a81f60"
/>

<img width="828" height="280" alt="image"
src="https://github.com/user-attachments/assets/be76219e-fb61-4a6e-bff5-dc085b0a3cc9"
/>

<img width="415" height="147" alt="image"
src="https://github.com/user-attachments/assets/36802c5c-33a7-49ed-bf7e-f0b02d86dccc"
/>

<img width="2040" height="516" alt="image"
src="https://github.com/user-attachments/assets/74b95288-bc86-4312-a282-14211ae8f25c"
/>


1. Open a conversation with Captain tasks enabled.
2. Click AI button in top panel and inline editor.
3. Confirm analytics events fire for:
    - AI menu opened
4. Run an AI action and force a failure scenario (or empty response
path) and confirm generation-failed event.
5. Accept AI output, then:
    - send without changes -> editedBeforeSend: false
    - edit then send -> editedBeforeSend: true

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-02-17 13:26:56 +05:30
Sojan JoseandGitHub 61eaa098ae fix(messages): reduce audio transcription 400 retry noise (#13487)
## Summary
This PR reduces duplicate failure noise for audio transcription jobs
that fail with permanent HTTP 400 responses, and fixes a file-format
edge case causing intermittent 400s.

Sentry issue: [CHATWOOT-99E /
6660541334](https://chatwoot-p3.sentry.io/issues/6660541334/)

## Confirmed root cause
For some attachments, the stored filename had no extension (example:
`speech`, content type `audio/mpeg`).
When the temporary transcription upload file was created without an
extension, OpenAI returned:
`Unrecognized file format` (HTTP 400).

## Scope of changes
1. `Messages::AudioTranscriptionJob`
- Keeps `discard_on Faraday::BadRequestError` to avoid retry storms on
permanent request errors.
- Adds explicit Rails warning logs for discarded jobs with
attachment/job/status context.

2. `Messages::AudioTranscriptionService`
- Keeps guaranteed temp file cleanup via `ensure`.
- Ensures temp upload files include an extension when the original
filename has none, derived from blob `content_type`.
- This addresses intermittent failures like extensionless `audio/mpeg`
files.

## Reproduction
Enable audio transcription for an account and process an audio
attachment whose stored filename has no extension (for example `speech`)
but valid audio content type (`audio/mpeg`).
Before this fix, OpenAI transcription could return HTTP 400
`Unrecognized file format` for that attachment while similar attachments
with extensions succeeded.

## Testing
Ran:
`bundle exec rubocop
enterprise/app/jobs/messages/audio_transcription_job.rb
enterprise/app/services/messages/audio_transcription_service.rb`

Result: both modified files pass lint with no offenses.
2026-02-17 13:25:13 +05:30
9cd7c4ef89 fix: Enhance notification emails with message details and handle failed messages (#13273)
## Description

Handle messages with null content properly in UI and email notifications

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## Relevant Screenshots:
<img width="688" height="765" alt="Screenshot 2026-01-21 at 4 43 00 PM"
src="https://github.com/user-attachments/assets/6a27c22e-2ae6-4377-a05d-cfa44bf181fe"
/>


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

<!-- CURSOR_SUMMARY -->
---

> [!NOTE]
> **Medium Risk**
> Touches notification email templates and message rendering conditions;
mistakes could lead to missing content/attachments in emails or
incorrect UI visibility, but changes are localized and non-auth/security
related.
> 
> **Overview**
> Agent notification emails for *assigned* and *participating* new
messages now include the actual message details (sender name, rendered
text when present, and attachment links) and gracefully fall back when
content is unavailable.
> 
> To support this, the mailer now passes `@message` into Liquid via
`MessageDrop` (adding `attachments` URLs), and the dashboard message UI
now renders failed/external-error messages even when `content` is `null`
while tightening retry eligibility to require content or attachments
(and still within 1 day).
> 
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
475c8cedda54eb5e806990f977faf8098d0b27d8. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-02-16 14:47:33 +05:30
Tanmay Deep SharmaandGitHub f4538ae2c5 fix: Enforce team boundaries to prevent cross-team assignments (#13353)
## Description

Fixes a critical bug where conversations assigned to a team could be
auto-assigned to agents outside that team when all team members were at
capacity.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

<!-- CURSOR_SUMMARY -->
---

> [!NOTE]
> **Medium Risk**
> Changes core assignment selection for both legacy and v2 flows;
misconfiguration of `allow_auto_assign` or team membership could cause
conversations to remain unassigned.
> 
> **Overview**
> Prevents auto-assignment from crossing team boundaries by filtering
eligible agents to the conversation’s `team` members (and requiring
`team.allow_auto_assign`) in both the legacy `AutoAssignmentHandler`
path and the v2 `AutoAssignment::AssignmentService` (including the
Enterprise override).
> 
> Adds test coverage to ensure team-scoped conversations only assign to
team members, and are skipped when team auto-assign is disabled or no
team members are available; also updates the conversations controller
spec setup to include team membership.
> 
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
67ed2bda0cd8ffd56c7e0253b86369dead2e6155. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->
2026-02-16 14:39:20 +05:30
Sojan JoseandGitHub fd5ac2a8a3 fix: apply installation branding replacement in tooltip copy (#13538)
## Summary
Fix hardcoded `Chatwoot` branding in two UI tooltips using the existing
`useBranding` flow so self-hosted/white-label deployments no longer show
the wrong brand text.

## Changes
- LabelSuggestion tooltip now uses:
  - `replaceInstallationName($t('LABEL_MGMT.SUGGESTIONS.POWERED_BY'))`
- Message avatar tooltip (native app/external echo) now uses:
  - `replaceInstallationName(t('CONVERSATION.NATIVE_APP_ADVISORY'))`

## Why
This follows the existing branding pattern already used in the product
and keeps behavior consistent across deployments.

## Notes
- No change to message logic or API behavior.
- `AGENTS.md` updated with a branding guidance note.

## Fixes
- Fixes https://github.com/chatwoot/chatwoot/issues/13306
- Fixes https://github.com/chatwoot/chatwoot/issues/13466

## Testing

<img width="195" height="155" alt="Screenshot 2026-02-13 at 3 55 39 PM"
src="https://github.com/user-attachments/assets/5b295cdd-6e5d-42c0-bbd7-23ba7052e1c3"
/>
<img width="721" height="152" alt="Screenshot 2026-02-13 at 3 55 48 PM"
src="https://github.com/user-attachments/assets/19cec2a0-451f-4fb3-bd61-7c2e591fc3c7"
/>
2026-02-13 16:47:25 -08:00
Sojan JoseandGitHub 6b7180d051 fix(twilio): prevent dead jobs on missing channel lookup (#13522)
## Why
We observed `Webhooks::TwilioEventsJob` failures ending up in Sidekiq
dead jobs when Twilio callback payloads could not be mapped to a
`Channel::TwilioSms` record. In this scenario, channel lookup raised
`ActiveRecord::RecordNotFound`, which caused retries and eventual dead
jobs instead of a graceful drop.

Related Sentry issue/search:
-
https://chatwoot-p3.sentry.io/issues/?project=6382945&query=Webhooks%3A%3ATwilioEventsJob%20ActiveRecord%3A%3ARecordNotFound

## What changed
This PR keeps the existing lookup flow but makes it non-raising:
- `app/services/twilio/incoming_message_service.rb`
  - `find_by!` -> `find_by` for account SID + phone lookup
  - Added warning log when channel lookup misses
- `app/services/twilio/delivery_status_service.rb`
  - `find_by!` -> `find_by` for account SID + phone lookup
  - Added warning log when channel lookup misses

## Reproduction
Configure a Twilio webhook callback that reaches Chatwoot but does not
match an existing Twilio channel lookup path. Before this change, the
job raises `RecordNotFound` and can end up in dead jobs after retries.
After this change, the job logs the miss and exits safely.

## Testing
- `bundle exec rspec
spec/services/twilio/incoming_message_service_spec.rb
spec/services/twilio/delivery_status_service_spec.rb`
- `bundle exec rubocop app/services/twilio/incoming_message_service.rb
app/services/twilio/delivery_status_service.rb`
2026-02-13 14:06:12 -08:00
Shivam Mishra 0313cd87c2 fix: emit zero-value periods in rollup count timeseries
The rollup path only emitted periods with data, while the raw path
uses group_by_period with default_value: 0 to include inactive periods.
This also reads group_by from params instead of calling a method that
summary builders don't implement.
2026-02-13 15:21:26 +05:30
João Pedro Baza Garcia RodriguesandGitHub 4d362da9f0 fix: Prevent user enumeration on password reset endpoint (#13528)
## Description

The current password reset endpoint returns different HTTP status codes
and messages depending on whether the email exists in the system (200
for existing emails, 404 for non-existing ones). This allows attackers
to enumerate valid email addresses via the password reset form.

## Changes

### `app/controllers/devise_overrides/passwords_controller.rb`
- Removed the `if/else` branch that returned different responses based
on email existence
- Now always returns a generic `200 OK` response with the same message
regardless of whether the email exists
- Uses safe navigation operator (`&.`) to send reset instructions only
if the user exists

### `config/locales/en.yml`
- Consolidated `reset_password_success` and `reset_password_failure`
into a single generic `reset_password` key
- New message does not reveal whether the email exists in the system

## Security Impact
- **Before**: An attacker could determine if an email was registered by
observing the HTTP status code (200 vs 404) and response message
- **After**: All requests receive the same 200 response with a generic
message, preventing user enumeration

This follows [OWASP guidelines for authentication error
messages](https://cheatsheetseries.owasp.org/cheatsheets/Authentication_Cheat_Sheet.html#authentication-responses).

Fixes #13527
2026-02-13 13:45:40 +05:30
Shivam Mishra eb08245b3d fix: pass epoch timestamps to comparison builders
The comparison rake task was passing YYYY-MM-DD strings as since/until,
but DateRangeHelper parses those fields as Unix seconds via
DateTime.strptime(value, '%s'), causing validation to run against
the wrong time window.
2026-02-13 13:24:45 +05:30
Shivam Mishra d5d9d3ad7d fix: exclude until boundary from rollup date range
DateRangeHelper#range builds an exclusive range (since...until), but
rollup_date_range was converting range.last directly to a date, causing
an extra day to be included when until falls at midnight.
2026-02-13 13:22:00 +05:30
Shivam Mishra 17f5112015 fix: skip per-metric rollup check in summary builders
Summary builders fetch all metrics in a single query and don't use
params[:metric], so metric_covered? was always returning false and
preventing rollup usage for summary reports.
2026-02-13 12:44:03 +05:30
Shivam Mishra 649f58a57a chore: update rake task to better find correct IANA timzone 2026-02-13 12:39:05 +05:30
Shivam Mishra 69a75e538e feat: add some implementation notes 2026-02-13 12:38:45 +05:30
Shivam Mishra 4f124f64d4 chore: remove use_rollup override 2026-02-13 12:38:35 +05:30
Shivam MishraandGitHub f24b931527 Merge branch 'develop' into feat/reporting-events-rollup 2026-02-12 12:14:01 +05:30
Shivam Mishra b6a84af227 fix: Address three PR review bugs in rollup system
Fix metric_covered? NoMethodError when metric param is nil - summary
builders don't pass a metric param, so add nil guard before calling
to_sym.

Fix business_hours not respected in rollup paths - rollup queries were
always using sum_value instead of switching to sum_value_business_hours
when business_hours param is true. Add rollup_value_column helper to
RollupConditions and use it across all rollup read paths.

Fix date range timezone mismatch in rollup queries - rollup date column
stores account-local dates but queries filtered with UTC DateTime
boundaries from DateRangeHelper. Add rollup_date_range helper that
converts UTC range to account-local dates and use it across all rollup
query paths.
2026-02-12 12:12:07 +05:30
2c2f0547f7 fix: Captain not responding to campaign conversations (#13489)
Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>
2026-02-12 10:07:56 +05:30
Sojan JoseandGitHub c7193c7917 fix(slack): handle archived channel errors in SendOnSlackJob (#13520)
When a Slack-integrated channel is archived, posting from Chatwoot
raises `Slack::Web::Api::Errors::IsArchived` in `SendOnSlackJob`, which
retries and can end up in dead jobs. This can be reproduced by archiving
the connected Slack channel for a valid hook and creating outgoing
messages. This change adds `IsArchived` to the existing handled Slack
API rescue path in
`Integrations::Slack::SendOnSlackService#send_message`, so
archived-channel failures now follow the same flow as related Slack
failures (`prompt_reauthorization!` + `disable`) instead of bubbling and
retrying repeatedly. I tested this by running `bundle exec rubocop
lib/integrations/slack/send_on_slack_service.rb` (with `rbenv`
initialized), and it passes with no offenses.

Sentry issue: https://chatwoot-p3.sentry.io/issues/7150427066/
2026-02-11 17:05:44 -08:00
Sojan JoseandGitHub d272a64ff7 fix(mailbox): handle malformed sender address headers (#13486)
## How to reproduce
When an inbound email has malformed sender headers (for example `From:
McDonald <info@example.com` without a closing `>`), mailbox
processing can raise `Mail::Field::IncompleteParseError` while resolving
sender data in `MailPresenter`.

## What changed
This PR hardens sender parsing in `MailPresenter` with a small, readable
implementation:
- Added/used a safe parser (`parse_mail_address`) that rescues
`Mail::Field::ParseError` and `Mail::Field::IncompleteParseError`.
- `sender_name` now uses the same safe parser path.
- `original_sender` now resolves candidates in order via a compact
`filter_map` flow:
  - `Reply-To`
  - `X-Original-Sender`
  - `From`
- All three candidates are parsed as email addresses before use
(including `X-Original-Sender`), and invalid values are ignored.
- `notification_email_from_chatwoot?` now compares sender addresses
case-insensitively (`casecmp?`) to avoid case-only mismatches.

## Test coverage
Added focused presenter specs for:
- malformed `From` header returns nil sender values and does not
classify as notification sender
- malformed `Reply-To` falls back to valid `From`
- valid `X-Original-Sender` is used when present
- invalid `X-Original-Sender` falls back to valid `From`
- mixed-case sender address still matches configured
`MAILER_SENDER_EMAIL`

## How this was tested
Ran:
- `bundle exec rspec spec/presenters/mail_presenter_spec.rb`
- `bundle exec rubocop app/presenters/mail_presenter.rb
spec/presenters/mail_presenter_spec.rb`

Sentry issue:
[CHATWOOT-B9Y](https://chatwoot-p3.sentry.io/issues/7005483640/)
2026-02-11 11:02:38 -08:00
Shivam MishraandGitHub 2380218b05 Merge branch 'develop' into feat/reporting-events-rollup 2026-02-11 22:55:11 +05:30
Shivam Mishra af59acd6a9 docs: Add TODO to remove use_rollup override before merge
Add TODO comment noting that the use_rollup parameter override is only
for validation purposes via the comparison rake task and should be
removed before merging to production.
2026-02-11 22:52:12 +05:30
Shivam Mishra f29f9517d8 refactor: Extend comparison period from 6 months to 1 year
Increase comparison period to 1 year for more comprehensive validation.
Will now compare ~365 daily summaries instead of ~180 days.
2026-02-11 22:47:21 +05:30
Shivam Mishra ab013b9e2b refactor: Change comparison from weekly to daily granularity
Update comparison rake task to compare daily summaries instead of weekly.
Provides more granular comparison (180+ days vs 26 weeks for 6 months) and
better detection of specific date discrepancies. Progress now shows day-by-day
comparison with date in output.
2026-02-11 22:45:11 +05:30