# Pull Request Template
## Description
This PR makes reply editor variables insert their resolved value (for
example, the contact's name) instead of the raw `{{contact.name}}`
placeholder, matching canned response behavior. This works both when
picking a variable from the `{{` menu and when an agent manually types
out `{{contact.name}}` — it resolves the moment the closing `}}` is
typed.
If a variable has no value, the `{{placeholder}}` is kept so the backend
can still resolve it when the message is sent. Private notes are left
untouched.
For safety, a resolved value that itself contains Liquid syntax `({{ }}`
or `{% %})` also keeps its placeholder, so customer-controlled fields
can never inject Liquid into the outgoing message.
Fixes
https://linear.app/chatwoot/issue/CW-7528/reply-editor-inserts-variable-placeholder-instead-of-the-value
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
1. Open a conversation and add a reply.
2. Type `{{` and pick a variable that has a value (e.g. Contact name) →
it inserts the actual value.
3. Manually type `{{contact.name}}` and close the braces → it
auto-resolves to the value.
4. Insert/type a variable with no value → the `{{placeholder}}` stays;
confirm it resolves correctly on send.
5. Repeat in a private note → placeholders are left as-is.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes,
1. **Channel-specific formatting and menu options** for the rich reply
editor.
2. **Removal of the plain reply editor** and full **standardization** on
the rich reply editor across all channels.
3. **Fix for multiple canned responses insertion:**
* **Before:** The plain editor only allowed inserting canned responses
at the beginning of a message, making it impossible to combine multiple
canned responses in a single reply. This caused inconsistent behavior
across the app.
* **Solution:** Replaced the plain reply editor with the rich
(ProseMirror) editor to ensure a unified experience. Agents can now
insert multiple canned responses at any cursor position.
4. **Floating editor menu** for the reply box to improve accessibility
and overall user experience.
5. **New Strikethrough formatting option** added to the editor menu.
---
**Editor repo PR**:
https://github.com/chatwoot/prosemirror-schema/pull/36
Fixes https://github.com/chatwoot/chatwoot/issues/12517,
[CW-5924](https://linear.app/chatwoot/issue/CW-5924/standardize-the-editor),
[CW-5679](https://linear.app/chatwoot/issue/CW-5679/allow-inserting-multiple-canned-responses-in-a-single-message)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
**Dark**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/47748e6c-380f-44a3-9e3b-c27e0c830bd0"
/>
**Light**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/6746cf32-bf63-4280-a5bd-bbd42c3cbe84"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
