## Linear ticket
https://linear.app/chatwoot/issue/CW-7187/voice-calls-followup-tasks
## Description
Improvements to the WhatsApp voice-calling experience plus a cheaper,
more accurate audio-transcription model.
- First-time callers now get a real name. An inbound WhatsApp call
creates the contact from the caller's WhatsApp profile name instead of
the bare phone number.
- Clear, consistent call attribution. Call bubbles show a unified
"Handled by {agent}"
- Cleaner call widget. The dismiss (✕) button is shown only for incoming
calls
- WhatsApp calling for manual inboxes. voice_calling_supported? now
covers any whatsapp_cloud inbox
- Transcription: whisper-1 → gpt-4o-mini-transcribe.
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
Better scheduling and queueing mechanics for document auto-sync
- add jitter plan wise for document sync
- move auto-sync documents to purgeable queue
## Type of change
Please delete options that are not relevant.
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
locally tested and with specs
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sony Mathew <sony@chatwoot.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
In WhatsApp coexistence setups (Business App + Cloud API on the same
number), some inbound customer messages arrive from Meta as `type:
unsupported` with error `131060` ("This message is unavailable") and no
content — typically the first message of a Click-to-WhatsApp /
Instagram-ad conversation, or a message synced from a companion device.
Chatwoot was dropping these webhooks entirely, so no contact,
conversation, or message was created. The conversation only surfaced
once an agent replied (via an `smb_message_echoes` event), starting
"headless" with zero customer context.
This change persists a placeholder message for these events so the
contact and conversation are created, and renders it with the dedicated
unsupported-message bubble that points agents to the WhatsApp app —
where the original message is still visible.
Fixes
https://linear.app/chatwoot/issue/CW-7166/whatsapp-coexistence-inbound-messages-are-silently-dropped
and https://github.com/chatwoot/chatwoot/issues/13464
<img width="3448" height="1604" alt="CleanShot 2026-05-22 at 17 49
35@2x"
src="https://github.com/user-attachments/assets/0a90ec84-9085-4cba-883d-08d9de33fa3c"
/>
## How to reproduce
1. Connect a WhatsApp Cloud (coexistence) inbox.
2. Receive an inbound message that Meta delivers as `type: unsupported`
with error `131060` (e.g. a Click-to-WhatsApp ad message, or a message
handled on a companion/primary device that fails to sync to the API).
3. **Before:** nothing is created — the conversation only appears after
an agent replies, with no record of the customer's first message.
4. **After:** the contact and conversation are created with an incoming
placeholder message rendered as the amber "unsupported" bubble: _"This
message is unsupported. You can view this message on the WhatsApp app."
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
## Summary
Frontend for WhatsApp Cloud Calling: header / contact-panel call
buttons, ringing widget, accept/reject/hangup, mute, in-bubble audio
player + transcript, recording-on-hangup upload, mid-call reload
warning. WebRTC is browser-direct to Meta — no media server bridge.
## Closes
- https://linear.app/chatwoot/issue/PLA-150
## How to test
Requires backend support — the controller, services, model changes, and
routes ship in **#14334** (`feature/pla-150`). Merge / deploy that first
(or simultaneously); the FE alone won't function without those
endpoints.
Then on staging, for a WhatsApp Cloud + embedded-signup inbox with the
new \`Configuration → Enable voice calling\` toggle ON and webhook
registered:
1. **Outbound** — open a conversation, click the phone icon in the
conversation header (or contact panel), grant mic, your phone rings,
answer, audio both ways, hang up. Recording + transcript land in the
bubble within ~10s.
2. **Inbound** — call the business number from your phone. The
FloatingCallWidget appears bottom-right with caller name. Click accept,
audio both ways, hang up. Recording + transcript appear.
3. **Mute** — during an active WhatsApp call, click the mic icon next to
hangup. Speech stops reaching Meta until you click again.
4. **Mid-call reload guard** — try `Cmd-R` during an active call;
browser shows a confirm prompt.
---------
Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
Made the design for unread-counts more subtle
Fixes # DESN-43
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Tested manually. Here are the screenshots.
Light theme:
<img width="273" height="605" alt="Screenshot 2026-05-22 at 1 28 31 PM"
src="https://github.com/user-attachments/assets/cbeccf11-41c4-4899-bbb5-f870df530260"
/>
Dark theme:
<img width="280" height="606" alt="Screenshot 2026-05-22 at 1 27 59 PM"
src="https://github.com/user-attachments/assets/3740f57d-3392-435d-9d84-75caf42df610"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
Ordered the conversation sidebar labels, teams and channels by the
unread count.
Fixes # CW-7151
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Verified manually. Adding the screenshot below.
<img width="625" height="833" alt="Screenshot 2026-05-20 at 10 24 30 PM"
src="https://github.com/user-attachments/assets/ad04464d-0fc3-4ac7-b8cc-786e9647a299"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Update frontend allowed file types and FileIcon mapping, and backend
Attachment constants to accept .xml and .pfx files
# Pull Request Template
## Description
Customer also wanted XML support along with .pfx
Following up on #14456
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
locally
<img width="864" height="512" alt="CleanShot 2026-05-22 at 11 43 20@2x"
src="https://github.com/user-attachments/assets/4cbf65d4-b919-4a4b-bf75-a4f2e8690586"
/>
<img width="870" height="1440" alt="CleanShot 2026-05-22 at 11 44 03@2x"
src="https://github.com/user-attachments/assets/e763b49d-4365-4c45-9b43-b0c39af87656"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR expands the default upload rules to support PFX certificate
files (`application/x-pkcs12`, `application/pkcs12`, `.pfx`) across
private notes, Website, Email, and Telegram channels.
Also adds `.xls` / `.xlsx` extension fallbacks for cases where browsers
upload Excel files with an empty or generic MIME type.
### Utils Repo PR: https://github.com/chatwoot/utils/pull/61
Fixes
https://linear.app/chatwoot/issue/CW-7085/support-more-file-types-in-private-notes-and-in-app
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Screenshots
<img width="330" height="218" alt="image"
src="https://github.com/user-attachments/assets/80823250-893e-4509-adb9-61f845359151"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: aakashb95 <aakashbakhle@gmail.com>
# Pull Request Template
## Description
This is the third and final PR in a series of PRs for Introducing unread
counts in the sidebar for inboxes and labels.
In this PR:
* Added frontend changes to show the badges for unread counts for
Inboxes and Labels
* Added specs for the changes
Issue:
https://linear.app/chatwoot/issue/CW-6851/support-unread-conversation-counts
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Tested this locally. Cases to test:
* Send a message from the widget and see if the count changes
* Mark a conversation as unread and see the count change for inbox
* Open an unread conversation as agent and see the count go down
* Add a label to an unread conversation from sidebar right click action
without opening the conversation and see the count of un-reads on the
label change
Added the screenshot of how it will look like
<img width="614" height="990" alt="Screenshot 2026-05-05 at 7 00 11 PM"
src="https://github.com/user-attachments/assets/99fbaa9f-bcf2-4d8d-86e2-5727f652a9dd"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
# Pull Request Template
## Description
This PR adds support for creating articles directly from the category
view. Previously, articles could only be created from the main articles
page. With this change, users can now create a new article while
browsing a specific category, making the workflow faster and more
convenient.
Fixes
https://linear.app/chatwoot/issue/CW-7050/create-an-article-when-inside-a-category
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Screencast
https://github.com/user-attachments/assets/e5a72a85-676e-4747-948a-6b1a19d2089f
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes multiple issues related to regex patterns and validation
for custom attributes.
1. Fixed regex patterns being double-escaped when saving from Add and
Edit flows
2. Fixed regex validation not being enforced in the widget pre-chat form
3. Minor UI improvements in the Add/Edit custom attribute dialog
Fixes
[CW-6625](https://linear.app/chatwoot/issue/CW-6625/bug-report-custom-attribute-regex-validation-not-working-in-ui),
https://github.com/chatwoot/chatwoot/issues/13771
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
**Loom video**
**Before**
https://www.loom.com/share/14f1983a8bc84f9fabc3663afd83cd50
**After**
https://www.loom.com/share/867c0484741140c1944fcbd43914c9c0
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
When an inbound voice call ends, the conversation bubble now (1) renders
an inline audio player as soon as Twilio finishes the recording and (2)
shows the call duration alongside "Call ended" so the agent gets the
at-a-glance summary without opening the recording.
Fixes
https://linear.app/chatwoot/issue/PLA-118/feat-recordings-on-calls-should-be-attached-on-the-conversation
and
https://linear.app/chatwoot/issue/PLA-119/duration-of-the-call-is-not-visible-on-the-chat-bubble
## How to test
1. Set up a Twilio voice inbox and trigger an inbound call.
2. Answer the call from an agent, talk for a few seconds, then hang up.
3. As soon as the call ends, the bubble should read **"Call ended —
0:NN"** (where NN is the call duration in seconds).
4. Wait a few seconds for Twilio to finish processing the recording
(usually <30s after hangup).
5. The same bubble should now show an inline audio player below the
duration. Press play; the recording should be audible.
6. Refresh the page — both the duration and the player should still be
there.
7. End a second call on the same conversation — its bubble should get
its own duration + player, independent of the first.
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Agents can now click **Join call** directly on the incoming call bubble
in the conversation timeline. If they refresh the page or miss the
floating widget while a call is still ringing, the bubble becomes the
recovery affordance — one click joins the conference, no need to wait
for the next event.
The button only appears when the call is still ringing, no other agent
has claimed it, and the conversation is unassigned or assigned to the
current agent (mirroring the floating widget's eligibility rules). It
disappears as soon as anyone joins the call or it ends.
Fixes
https://linear.app/chatwoot/issue/PLA-117/ability-to-join-the-call-by-clicking-on-call-bubble-in-a-conversation
## How to test
1. Set up a Twilio voice inbox and trigger an inbound call to it.
2. As an agent who is eligible to answer (unassigned conversation, or
assigned to you), open the conversation **without answering from the
floating widget**. The bubble should show a teal **Join call** link
under "Not answered yet".
3. Refresh the page mid-ring — the link should still be there.
4. Click **Join call** — you should be connected to the conference, the
bubble should flip to "Call in progress / You answered", and the link
should disappear.
5. As a second agent who is **not** eligible (conversation assigned to
someone else), open the same conversation — the link should not appear.
6. Wait for the call to end — the bubble should show "Call ended" with
no Join link.
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
### Description
Inbound voice calls now route ownership cleanly: the call widget is
hidden from agents who aren't the conversation assignee, the first agent
to pick up becomes the assignee, and any later join attempt by another
agent is rejected with a clear "<agent> is already handling the call."
alert.
Closes
https://linear.app/chatwoot/issue/PLA-98/inbound-voice-calls-assignment-aware-visibility-auto-assignment-on
### How to test
1. As Agent A and Agent B, open the dashboard for the same voice inbox
in two browsers.
2. Place an inbound call to the inbox with the conversation
**unassigned** — both agents should see the call widget.
3. Have Agent A click **Join**. Agent A's widget transitions to the
active call; Agent B's widget disappears (conversation is now assigned
to Agent A).
4. While the call is in progress, attempt to join from a third agent
(e.g., via the bubble in the conversation timeline) — the join is
rejected with the toast `Agent A is already handling the call.`
5. Resolve the conversation, then place a second call to a conversation
that is already manually assigned to Agent A — only Agent A sees the
widget; nobody else does.
6. Race test: trigger two near-simultaneous join attempts (two agents
click Join within a few hundred ms of each other) — exactly one wins;
the other gets the conflict alert.
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Twilio voice now uses first-class `Call` records as the source of truth
for call state, instead of storing it on
`conversation.additional_attributes` and `conversation.identifier`. Each
call gets its own record, its own `voice_call` bubble matched by
`call_sid`, and its own conference name keyed off `Call.id`. Multiple
calls on the same conversation (for `lock_to_single_conversation`
inboxes) now work correctly, and the conversation card stays in sync
with the real latest message.
Fixes https://linear.app/chatwoot/issue/PLA-121/lock-to-single-thread
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Adds a platform-wide status banner system to notify all users about
external service outages. Super Admins can create, edit, and manage
banners via the Super Admin console. Banners support markdown for links
and are dismissible by users.
<img width="1099" height="236" alt="image"
src="https://github.com/user-attachments/assets/047a7994-d885-4a8a-b9c4-aeb32f15474a"
/>
## How to test
1. Set `ENABLE_PLATFORM_BANNERS=true` in your environment
2. Go to Super Admin → Platform Banners
3. Create a banner with a message like: `Elevated error rates from Meta
APIs. [Check status](https://metastatus.com)`
4. Select a banner type: `info` (blue), `warning` (amber), or `error`
(red)
5. Visit the dashboard — the banner should appear at the top
6. Click "Dismiss" — the banner hides and stays dismissed across page
reloads
7. Deactivate the banner in Super Admin — it disappears on next page
load
## What changed
- New `PlatformBanner` model with `banner_message`, `banner_type`
(info/warning/error), and `active` flag
- Super Admin CRUD via Administrate (controller, dashboard, routes,
sidebar icon)
- `DashboardController` serves active banners via `globalConfig`
- `StatusBanner.vue` component renders banners with markdown support and
per-banner localStorage dismiss
- Feature gated behind `ENABLE_PLATFORM_BANNERS` env var
🤖 Generated with [Claude Code](https://claude.com/claude-code)
---------
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Voice calling is now a capability on the existing TwilioSms rather than
a separate Voice model. A single Twilio phone number handles both SMS
and voice calls through one inbox.
Fixes
https://linear.app/chatwoot/issue/CW-6683/add-voice-calling-as-a-capability-on-twilio-sms-channel
and https://linear.app/chatwoot/issue/PLA-120/add-the-support-for-sms
**What changed**
- Replaced Channel::Voice with voice_enabled flag on Channel::TwilioSms
- Added voice_enabled, twiml_app_sid, api_key_secret columns to
channel_twilio_sms table
- Dropped channel_voice table (no production data)
- All voice logic lives in Enterprise layer via
prepend_mod_with('Channel::TwilioSms')
- Added Voice settings tab on Twilio SMS inbox settings to
enable/disable voice
- Validates Twilio number voice capability before provisioning
- Teardown service cleans up TwiML app and credentials when voice is
disabled
- Frontend voice detection uses isVoiceCallEnabled() /
getVoiceCallProvider() helpers — extensible to future providers
- Gated by channel_voice feature flag
**How to test**
1. Enable feature flag:
Account.find(<id>).enable_features('channel_voice')
2. Create voice inbox: Inboxes → Voice tile → enter Twilio credentials →
verify incoming/outgoing calls and SMS work
3. Enable voice on existing SMS inbox: Inboxes → select Twilio SMS inbox
→ Voice tab → toggle on → provide API key credentials → verify calls
work
4. Disable voice: Voice tab → toggle off → verify TwiML app is deleted,
credentials cleared, SMS still works
5. Re-enable voice: Toggle on again → must provide api_key_secret again
→ new TwiML app provisioned
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
## Description
This PR resolves an issue that was causing Zimbabwe country being
selected in the Contacts list.
The root cause is objects in `countries.json` file are missing the
`code` property which was causing the countries map to always have the
last country in the list also map to an `undefined` key. In turn, this
was causing an error when contact's `country` was undefined.
Additional thing to keep in mind: I am not sure if there is a case when
contact's `country` property is used or if it can be removed as well,
but in my Chatwoot installation contacts only have a `countryCode`
property, and there is no way to set `country` from the widget sdk.
Fixes#7822
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
Simply running the vue application locally targeting my live chatwoot
API.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
Standardizes the contact company import/filter/automation contract on
`company_name`.
Closes#14096
Revives #9907
## Why
Contact company is read across the current CRM/contact UI from
`additional_attributes['company_name']`, but CSV import and a few
backend filter/automation paths still used the older `company` key. That
meant imported company values could be saved in a place the dashboard,
sorting, filters, and automation conditions did not consistently read
from.
Based on the production data check, the legacy `company` automation
configuration is effectively dead: the affected account did not have
contacts populated with `additional_attributes['company']`. So this PR
intentionally avoids adding long-term fallback behavior and uses
`company_name` as the single key going forward.
## What changed
- Contact CSV import now writes only `company_name` into
`additional_attributes['company_name']`.
- The example contact import CSV now uses the `company_name` header.
- Contact company sorting/filter config now uses `company_name`.
- Automation condition config now uses `company_name`.
- Existing standard automation conditions with `attribute_key:
'company'` are migrated to `company_name`.
- Existing saved contact filters with standard `attribute_key:
'company'` are migrated to `company_name`.
- Custom attributes named `company` are preserved and are not rewritten
by the migration.
## How to test
- Import a contact CSV with a `company_name` column and confirm the
Contact Company field is populated.
- Sort contacts by Company and confirm imported contacts are ordered
correctly.
- Create/edit an automation with Company as a condition and confirm it
saves with `company_name`.
- Verify existing saved contact filters and automation rules using the
old standard `company` key are migrated to `company_name`.
---------
Co-authored-by: Claude <noreply@anthropic.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
# Pull Request Template
## Description
When creating a help center article, typing a title and navigating into
the content auto-creates the article and switches the route
(`/articles/new` → `/articles/.../edit/:slug`). During this transition,
focus was jumping back to the title, interrupting editing.
This happened because `ArticleEditor` always autofocuses the title. On
route change, the component remounts and re-triggers focus. Now, after
auto-create, focus stays in the body as expected.
Fixes
https://linear.app/chatwoot/issue/CW-6951/issue-with-the-cursor-position-on-the-help-center-article-when
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
**Screencast**
https://github.com/user-attachments/assets/dac3f7c6-08c4-4df2-afb0-7731ee76424b
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Adds the ability to translate help center articles to other languages using Captain's LLM infrastructure. Translated articles are created as drafts linked to the source article.
Fixes
https://linear.app/chatwoot/issue/CW-6901/translate-article-to-another-language
**How to test**
1. Navigate to Help Center → Articles for a portal with multiple locales
2. Click the three-dot menu on any article → "Translate"
3. Select a target language and category → click Translate
4. Switch to the target locale — the translated article appears as a
draft
5. Try translating the same article again — a warning shows the existing
translation with a link to open it in a new tab
6. Click "Overwrite and translate" to replace the existing translation
https://github.com/user-attachments/assets/1d2e991b-f0ac-403a-bcc1-2181b5731ea4
# Pull Request Template
## Description
This PR adds support for resizing the reply editor up to nearly half the
screen height. It also deprecates the old modal-based pop-out reply box,
clicking the same button now expands the editor inline. Users can adjust
the height using the slider or the expand button.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/be27e1c06d19475ab404289710b3b0da
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
Update BulkSelectBar to compute selection state (indeterminate/all) from
visible item IDs and only toggle selection for visible items. Preserve
existing selection for off-screen items when toggling, and guard against
empty visibility. Add detection/rendering for an optional
secondary-actions slot and adjust layout/divider. Also fix
ContactsBulkActionBar selection logic to determine "all selected" by
verifying every visible ID is in the selection. These changes ensure
correct select-all behavior with filtered/visible lists and support
additional UI actions.
https://github.com/user-attachments/assets/d06b78d1-a64a-4c0c-a82a-f870140236c7
# Pull Request Template
## Description
Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
## Summary
This PR enables the **Participating** conversation view in the main
sidebar and keeps the behavior aligned with existing conversation views.
## What changed
- Added **Participating** under Conversations in the new sidebar.
- Added a guard in conversation realtime `addConversation` flow so
generic `conversation.created` events are not injected while the user is
on Participating view.
- Added participating route mapping in conversation-list redirect helper
so list redirects resolve correctly to `/participating/conversations`.
## Scope notes
- Kept changes minimal and consistent with current `develop` behavior.
- No additional update-event filtering was added beyond what existing
views already do.
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
# Pull Request Template
## Description
This PR adds inline editing support for contact name, phone number,
email, and company fields in the conversation contact sidebar
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
**Screencast**
https://github.com/user-attachments/assets/e9f8e37d-145b-4736-b27a-eb9ea66847bd
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
### Description
This PR fixes an issue where the editor would reset content and move the
cursor while typing. The issue was caused by a dual debounce setup
(400ms + 2500ms) that saved content and then overwrote local state with
stale API responses while the user was still typing.
### What changed
* Editor now uses local state (`localTitle`, `localContent`) as the
source of truth while editing
* Vuex store is only used on initial load or navigation
* Replaced dual debounce with a single 500ms debounce (fewer API calls)
* `UPDATE_ARTICLE` now merges updates instead of replacing the article
* Prevents status changes from wiping unsaved content
* Removed `updateAsync` for a simpler update flow
### How it works
User types
→ local ref updates immediately (editor reads from this)
→ 500ms debounce triggers
→ dispatches `articles/update`
→ API persists the change
→ on success: store merges the response (used by other components)
→ editor remains unaffected (continues using local state)
Fixes
https://linear.app/chatwoot/issue/CW-6727/better-syncing-of-content-the-editor-randomly-updates-the-content
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
1. Open any Help Center article for editing
2. Type continuously for a few seconds — content should not reset or
jump
3. Change article status (publish/archive/draft) while editing — content
should remain intact
4. Test on a slow network (use DevTools throttling) — typing should
remain smooth
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
