fix(automations): exclude private notes from the customer-unresponsive wait

2026-07-23 18:28:58 +05:30
parent c59dac2fcf
commit ef5d2704eb
1 changed files with 5 additions and 0 deletions
@@ -313,6 +313,11 @@ const applyDelayedTrigger = () => {
      ? buildTriggerCondition('message_type', trigger.messageType)
      : buildTriggerCondition('status', triggerStatus.value),
  ];
+  // A private note is an outgoing message, so without this an internal note would read as a reply
+  // and arm the customer-unresponsive wait. Incoming messages are never private.
+  if (trigger.messageType === 'outgoing') {
+    conditions.push(buildTriggerCondition('private_note', [false]));
+  }
  if (triggerInboxes.value.length) {
    conditions.push(
      buildTriggerCondition(