docs: Document API inbox webhook URL (#14593)

Documents the existing API inbox webhook_url request field and expands
inbox create/update request docs with channel-specific schemas and
examples.

Closes #14591

## Why
API inboxes already accept channel.webhook_url through Channel::Api
editable attributes, but the OpenAPI request schemas did not document
the field. The previous mixed channel object also made it hard to see
which fields belong to each supported channel type.

## What changed
- Added named channel payload schemas for supported inbox create channel
types.
- Added channel-specific create request samples in this order: Website
inbox, API channel, Email channel, LINE channel, Telegram channel,
WhatsApp channel, SMS channel.
- Added common inbox fields such as greeting_enabled, greeting_message,
enable_auto_assignment, working_hours_enabled, and timezone to request
samples.
- Kept website-only flags such as allow_messages_after_resolved and
enable_email_collect only in website inbox samples.
- Annotated inbox request field descriptions with channel availability
where Swagger UI cannot dynamically filter fields.
- Added channel-specific update settings schemas and request samples for
editable channel attributes.
- Documented channel.webhook_url for API inbox create/update payloads.
- Rebuilt generated Swagger JSON and tag-group specs.

## Screenshots

**Website inbox request sample**

Shows the request sample selector set to Website inbox, including
website-only fields such as enable_email_collect and
allow_messages_after_resolved.

<img width="3840" height="2160" alt="Website inbox request sample"
src="https://github.com/user-attachments/assets/ad130f04-b336-4cc3-aba1-e934b646d447"
/>

**API channel request sample**

Shows the selector switched to API channel, with API-specific fields
such as webhook_url, hmac_mandatory, and additional_attributes.

<img width="3840" height="2160" alt="API channel request sample"
src="https://github.com/user-attachments/assets/09484816-1d47-490f-9ab4-195835ed5cd3"
/>

**Expanded channel schema**

Shows the request-body schema with channel expanded, including the type
selector and channel-specific fields under it.

<img width="3840" height="2160" alt="Expanded channel schema"
src="https://github.com/user-attachments/assets/f6c4878e-ac34-40fe-8be3-5913f27cbdd8"
/>

## Validation
- bundle exec rake swagger:build
- bundle exec rspec spec/swagger/openapi_spec.rb
- Rendered the local Swagger page and verified the request sample
dropdown order and API channel payload.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Sojan Jose
2026-06-01 12:37:07 +04:00
committed by GitHub
co-authored by Muhsin Keloth
parent 9d591b8f46
commit ed3059c1aa
25 changed files with 6251 additions and 502 deletions
@@ -1,35 +0,0 @@
post:
tags:
- Inboxes
operationId: inboxCreation
summary: Create an inbox
description: You can create more than one website inbox in each account
security:
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/inbox_create_payload'
responses:
'200':
description: Success
content:
application/json:
schema:
$ref: '#/components/schemas/inbox'
'404':
description: Inbox not found
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'
'403':
description: Access denied
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'
+115
View File
@@ -49,6 +49,121 @@ post:
application/json:
schema:
$ref: '#/components/schemas/inbox_create_payload'
examples:
web_widget:
summary: Website inbox
value:
name: Support
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_email_collect: true
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
allow_messages_after_resolved: true
channel:
type: web_widget
website_url: https://example.com
welcome_title: Welcome to our support
welcome_tagline: We are here to help you
widget_color: '#FF5733'
reply_time: in_a_few_minutes
pre_chat_form_enabled: false
continuity_via_email: true
hmac_mandatory: false
selected_feature_flags:
- attachments
- emoji_picker
- end_conversation
api:
summary: API channel
value:
name: API Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
type: api
webhook_url: https://example.com/webhook
hmac_mandatory: false
additional_attributes:
source: mobile_app
email:
summary: Email channel
value:
name: Email Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
type: email
email: support@example.com
imap_enabled: false
smtp_enabled: false
line:
summary: LINE channel
value:
name: LINE Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
type: line
line_channel_id: '1234567890'
line_channel_secret: line-channel-secret
line_channel_token: line-channel-token
telegram:
summary: Telegram channel
value:
name: Telegram Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
type: telegram
bot_token: 123456789:telegram-bot-token
whatsapp:
summary: WhatsApp channel
value:
name: WhatsApp Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
type: whatsapp
phone_number: '+15551234567'
provider: whatsapp_cloud
provider_config:
api_key: your-api-key
phone_number_id: your-phone-number-id
business_account_id: your-business-account-id
sms:
summary: SMS channel
value:
name: SMS Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
type: sms
phone_number: '+15551234567'
provider_config:
api_key: your-api-key
api_secret: your-api-secret
application_id: your-application-id
account_id: your-account-id
responses:
'200':
description: Success
@@ -55,6 +55,114 @@ patch:
application/json:
schema:
$ref: '#/components/schemas/inbox_update_payload'
examples:
web_widget:
summary: Website inbox settings
value:
name: Support
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_email_collect: true
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
allow_messages_after_resolved: true
channel:
website_url: https://example.com
welcome_title: Welcome to our support
welcome_tagline: We are here to help you
widget_color: '#FF5733'
reply_time: in_a_few_minutes
pre_chat_form_enabled: false
continuity_via_email: true
hmac_mandatory: false
selected_feature_flags:
- attachments
- emoji_picker
- end_conversation
api:
summary: API channel settings
value:
name: API Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
webhook_url: https://example.com/webhook
hmac_mandatory: false
additional_attributes:
source: mobile_app
email:
summary: Email channel settings
value:
name: Email Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
email: support@example.com
imap_enabled: false
smtp_enabled: false
line:
summary: LINE channel settings
value:
name: LINE Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
line_channel_id: '1234567890'
line_channel_secret: line-channel-secret
line_channel_token: line-channel-token
telegram:
summary: Telegram channel settings
value:
name: Telegram Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
bot_token: 123456789:telegram-bot-token
whatsapp:
summary: WhatsApp channel settings
value:
name: WhatsApp Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
phone_number: '+15551234567'
provider: whatsapp_cloud
provider_config:
api_key: your-api-key
phone_number_id: your-phone-number-id
business_account_id: your-business-account-id
sms:
summary: SMS channel settings
value:
name: SMS Inbox
greeting_enabled: true
greeting_message: Hello, how can I help you?
enable_auto_assignment: true
working_hours_enabled: true
timezone: America/New_York
channel:
phone_number: '+15551234567'
provider_config:
api_key: your-api-key
api_secret: your-api-secret
application_id: your-application-id
account_id: your-account-id
responses:
'200':
description: Success