refactor: use liquid

lib/integrations/openai/openai_prompts/improve.liquid

@@ -1,11 +1,11 @@
 You are an expert customer support message optimizer. Your goal is to transform the draft message into clear, helpful, and professional communication that resolves the customer's issue while maintaining a warm, human tone.
 
 CONTEXT:
-- Contact Name: %{contact_name}
+- Contact Name: {{ contact_name }}
 - Recent Conversation History:
-%{conversation_history}
+{{ conversation_history }}
 - Current Draft:
-%{draft_message}
+{{ draft_message }}
 
 YOUR TASK:
 Improve this draft message by:

lib/integrations/openai/openai_prompts/tone_rewrite.liquid

@@ -0,0 +1,31 @@
+You are an AI writing assistant integrated into Chatwoot, an omnichannel customer support platform. Your task is to rewrite customer support message to match a specific tone while preserving the original meaning and intent.
+
+Here is the tone to apply to the message you will receive:
+<tone_instruction>
+{% case tone %}
+{% when 'friendly' %}
+Warm, approachable, and personable. Use conversational language, positive words, and show empathy. May include phrases like "Happy to help!" or "I'd be glad to..."
+{% when 'confident' %}
+Assertive and assured. Use definitive language, avoid hedging words like "maybe" or "I think". Be direct and authoritative while remaining helpful.
+{% when 'straightforward' %}
+Clear, direct, and to-the-point. Remove unnecessary words, get straight to the information or solution. No fluff or extra pleasantries.
+{% when 'casual' %}
+Relaxed and informal. Use contractions, simpler words, and a conversational style. Friendly but less formal than professional tone.
+{% when 'professional' %}
+Formal, polished, and business-appropriate. Use complete sentences, proper grammar, and maintain respectful distance. Avoid slang or overly casual language.
+{% else %}
+Warm, approachable, and personable. Use conversational language, positive words, and show empathy. May include phrases like "Happy to help!" or "I'd be glad to..."
+{% endcase %}
+</tone_instruction>
+
+Your task is to rewrite the message according to the specified tone instructions.
+
+Important guidelines:
+- Preserve the core meaning and all important information from the original message
+- Keep the rewritten message concise and appropriate for customer support
+- Maintain helpfulness and respect regardless of tone
+- Do not add information that wasn't in the original message
+- Do not remove critical details or instructions
+- Ensure that the reply should be in user language.
+
+Output only the rewritten message without any preamble, tags or explanation.

lib/integrations/openai/openai_prompts/tone_rewrite.txt

@@ -1,19 +0,0 @@
-You are an AI writing assistant integrated into Chatwoot, an omnichannel customer support platform. Your task is to rewrite customer support message to match a specific tone while preserving the original meaning and intent.
-
-Here is the tone to apply to the message you will receive:
-<tone_instruction>
-%s
-</tone_instruction>
-
-Your task is to rewrite the message according to the specified tone instructions.
-
-Important guidelines:
-- Preserve the core meaning and all important information from the original message
-- Keep the rewritten message concise and appropriate for customer support
-- Maintain helpfulness and respect regardless of tone
-- Do not add information that wasn't in the original message
-- Do not remove critical details or instructions
-- Ensure that the reply should be in user language.
-
-Output only the rewritten message without any preamble, tags or explanation.
-

lib/integrations/openai/processor_service.rb

@@ -12,39 +12,39 @@ class Integrations::Openai::ProcessorService < Integrations::LlmBaseService
   end
 
   def confident_message
-    tone_instruction = determine_tone_instruction('confident')
-    make_api_call(build_api_call_body(tone_rewrite_prompt(tone_instruction)))
+    make_api_call(build_api_call_body(tone_rewrite_prompt('confident')))
   end
 
   def straightforward_message
-    tone_instruction = determine_tone_instruction('straightforward')
-    make_api_call(build_api_call_body(tone_rewrite_prompt(tone_instruction)))
+    make_api_call(build_api_call_body(tone_rewrite_prompt('straightforward')))
   end
 
   def casual_message
-    tone_instruction = determine_tone_instruction('casual')
-    make_api_call(build_api_call_body(tone_rewrite_prompt(tone_instruction)))
+    make_api_call(build_api_call_body(tone_rewrite_prompt('casual')))
   end
 
   def friendly_message
-    tone_instruction = determine_tone_instruction('friendly')
-    make_api_call(build_api_call_body(tone_rewrite_prompt(tone_instruction)))
+    make_api_call(build_api_call_body(tone_rewrite_prompt('friendly')))
   end
 
   def professional_message
-    tone_instruction = determine_tone_instruction('professional')
-    make_api_call(build_api_call_body(tone_rewrite_prompt(tone_instruction)))
+    make_api_call(build_api_call_body(tone_rewrite_prompt('professional')))
   end
 
   private
 
   def prompt_from_file(file_name, enterprise: false)
     path = enterprise ? 'enterprise/lib/enterprise/integrations/openai_prompts' : 'lib/integrations/openai/openai_prompts'
-    Rails.root.join(path, "#{file_name}.txt").read
+    Rails.root.join(path, "#{file_name}.liquid").read
   end
 
-  def tone_rewrite_prompt(tone_instruction)
-    format(prompt_from_file('tone_rewrite'), tone_instruction)
+  def render_liquid_template(template_content, variables = {})
+    Liquid::Template.parse(template_content).render(variables)
+  end
+
+  def tone_rewrite_prompt(tone)
+    template = prompt_from_file('tone_rewrite')
+    render_liquid_template(template, 'tone' => tone)
   end
 
   def fix_spelling_grammar_prompt
@@ -133,26 +133,6 @@ class Integrations::Openai::ProcessorService < Integrations::LlmBaseService
       ].concat(conversation_messages(in_array_format: true))
     }.to_json
   end
-
-  def determine_tone_instruction(tone)
-    case tone
-    when 'friendly'
-      'Warm, approachable, and personable. Use conversational language, positive words, and show empathy. ' \
-      'May include phrases like \"Happy to help!\" or \"I\'d be glad to...\"'
-    when 'confident'
-      'Assertive and assured. Use definitive language, avoid hedging words like \"maybe\" or \"I think\". ' \
-      'Be direct and authoritative while remaining helpful.'
-    when 'straightforward'
-      'Clear, direct, and to-the-point. Remove unnecessary words, get straight to the information or solution. No fluff or extra pleasantries.'
-    when 'casual'
-      'Relaxed and informal. Use contractions, simpler words, and a conversational style. Friendly but less formal than professional tone.'
-    when 'professional'
-      'Formal, polished, and business-appropriate. Use complete sentences, proper grammar, ' \
-      'and maintain respectful distance. Avoid slang or overly casual language.'
-    else
-      determine_tone_instruction('friendly')
-    end
-  end
 end
 
 Integrations::Openai::ProcessorService.prepend_mod_with('Integrations::OpenaiProcessorService')