feat: update message content and include 'Conversation Attributes'

spec/services/llm_formatter/conversation_llm_formatter_spec.rb

@@ -12,7 +12,9 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
           "Conversation ID: ##{conversation.display_id}",
           "Channel: #{conversation.inbox.channel.name}",
           'Message History:',
-          'No messages in this conversation'
+          'No messages in this conversation',
+          'Conversation Attributes:',
+          ''
         ].join("\n")
 
         expect(formatter.format).to eq(expected_output)
@@ -41,6 +43,8 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
           'Message History:',
           'User: Hello, I need help',
           'Support agent: How can I assist you today?',
+          '',
+          'Conversation Attributes:',
           ''
         ].join("\n")
 
@@ -55,11 +59,38 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
           "Channel: #{conversation.inbox.channel.name}",
           'Message History:',
           'No messages in this conversation',
-          "Contact Details: #{conversation.contact.to_llm_text}"
+          "Contact Details: #{conversation.contact.to_llm_text}",
+          'Conversation Attributes:',
+          ''
         ].join("\n")
 
         expect(formatter.format(include_contact_details: true)).to eq(expected_output)
       end
     end
+
+    context 'when conversation has custom attributes' do
+      it 'includes formatted custom attributes in the output' do
+        create(
+          :custom_attribute_definition,
+          account: account,
+          attribute_display_name: 'Order ID',
+          attribute_key: 'order_id',
+          attribute_model: :conversation_attribute
+        )
+
+        conversation.update(custom_attributes: { 'order_id' => '12345' })
+
+        expected_output = [
+          "Conversation ID: ##{conversation.display_id}",
+          "Channel: #{conversation.inbox.channel.name}",
+          'Message History:',
+          'No messages in this conversation',
+          'Conversation Attributes:',
+          'Order ID: 12345'
+        ].join("\n")
+
+        expect(formatter.format).to eq(expected_output)
+      end
+    end
   end
 end