refactor: clarify conversation open paths

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -80,7 +80,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def toggle_status
     # FIXME: move this logic into a service object
-    if pending_to_open_by_bot?
+    if bot_handoff?
       @conversation.bot_handoff!
     elsif params[:status].present?
       set_conversation_status
@@ -88,10 +88,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     else
       @status = @conversation.toggle_status
     end
-    update_assignment_after_open if @conversation.open? && Current.user.is_a?(User)
+    handle_human_open if @conversation.open? && Current.user.is_a?(User)
   end
 
-  def pending_to_open_by_bot?
+  def bot_handoff?
     return false unless Current.user.is_a?(AgentBot)
 
     @conversation.status == 'pending' && params[:status] == 'open'
@@ -179,7 +179,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]
   end
 
-  def update_assignment_after_open
+  def handle_human_open
     @conversation.assignee_agent_bot = nil
     @conversation.assignee = current_user if current_user.agent?
     @conversation.save!