chore: add conversation ReplyService

app/models/conversation.rb

@@ -115,16 +115,7 @@ class Conversation < ApplicationRecord
   delegate :auto_resolve_duration, to: :account
 
   def can_reply?
-    channel = inbox&.channel
-
-    return can_reply_on_instagram_via_messenger? if instagram_via_messenger?
-
-    return can_reply_on_instagram? if inbox.instagram_direct?
-
-    return true unless channel&.messaging_window_enabled?
-
-    messaging_window = inbox.api? ? channel.additional_attributes['agent_reply_time_window'].to_i : 24
-    last_message_in_messaging_window?(messaging_window)
+    Conversations::ReplyService.new(self).can_reply?
   end
 
   def language

app/services/conversations/reply_service.rb

@@ -0,0 +1,56 @@
+class Conversations::ReplyService
+  def initialize(conversation)
+    @conversation = conversation
+  end
+
+  def can_reply?
+    channel = @conversation.inbox&.channel
+
+    return can_reply_on_instagram_via_messenger? if instagram_via_messenger?
+    return can_reply_on_instagram? if @conversation.inbox.instagram_direct?
+    return true unless channel&.messaging_window_enabled?
+
+    messaging_window = @conversation.inbox.api? ? channel.additional_attributes['agent_reply_time_window'].to_i : 24
+    last_message_in_messaging_window?(messaging_window)
+  end
+
+  private
+
+  def last_message_in_messaging_window?(time)
+    return false if last_incoming_message.nil?
+
+    Time.current < last_incoming_message.created_at + time.hours
+  end
+
+  def instagram_via_messenger?
+    @conversation.additional_attributes['type'] == 'instagram_direct_message'
+  end
+
+  def can_reply_on_instagram_via_messenger?
+    global_config = GlobalConfig.get('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT')
+
+    return false if last_incoming_message.nil?
+
+    if global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
+      Time.current < last_incoming_message.created_at + 7.days
+    else
+      last_message_in_messaging_window?(24)
+    end
+  end
+
+  def can_reply_on_instagram?
+    global_config = GlobalConfig.get('ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT')
+
+    return false if last_incoming_message.nil?
+
+    if global_config['ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT']
+      Time.current < last_incoming_message.created_at + 7.days
+    else
+      last_message_in_messaging_window?(24)
+    end
+  end
+
+  def last_incoming_message
+    @conversation.messages&.incoming&.last
+  end
+end