Merge branch 'develop' into codex/linear-mention-cw-5548-cannot-create-a-linear-ticket

2026-01-05 19:27:30 +04:00
parent 2c98672547 79381a4c5f
commit 967c379226
648 changed files with 15011 additions and 2798 deletions
@@ -274,3 +274,5 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+
+# REDIS_ALFRED_SIZE=10
@@ -47,8 +47,14 @@
 - Avoid writing specs unless explicitly asked
 - Remove dead/unreachable/unused code
 - Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
- Don't reference Claude in commit messages
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
+- Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors
+
+## Commit Messages
+
+- Prefer Conventional Commits: `type(scope): subject` (scope optional)
+- Example: `feat(auth): add user authentication`
+- Don't reference Claude in commit messages

 ## Project-Specific

@@ -140,24 +140,27 @@ GEM
      actionmailbox (>= 7.1.0)
      aws-sdk-s3 (~> 1, >= 1.123.0)
      aws-sdk-sns (~> 1, >= 1.61.0)
-    aws-eventstream (1.2.0)
-    aws-partitions (1.760.0)
-    aws-sdk-core (3.188.0)
-      aws-eventstream (~> 1, >= 1.0.2)
-      aws-partitions (~> 1, >= 1.651.0)
-      aws-sigv4 (~> 1.5)
+    aws-eventstream (1.4.0)
+    aws-partitions (1.1198.0)
+    aws-sdk-core (3.240.0)
+      aws-eventstream (~> 1, >= 1.3.0)
+      aws-partitions (~> 1, >= 1.992.0)
+      aws-sigv4 (~> 1.9)
+      base64
+      bigdecimal
      jmespath (~> 1, >= 1.6.1)
-    aws-sdk-kms (1.64.0)
-      aws-sdk-core (~> 3, >= 3.165.0)
-      aws-sigv4 (~> 1.1)
-    aws-sdk-s3 (1.126.0)
-      aws-sdk-core (~> 3, >= 3.174.0)
+      logger
+    aws-sdk-kms (1.118.0)
+      aws-sdk-core (~> 3, >= 3.239.1)
+      aws-sigv4 (~> 1.5)
+    aws-sdk-s3 (1.208.0)
+      aws-sdk-core (~> 3, >= 3.234.0)
      aws-sdk-kms (~> 1)
-      aws-sigv4 (~> 1.4)
+      aws-sigv4 (~> 1.5)
    aws-sdk-sns (1.70.0)
      aws-sdk-core (~> 3, >= 3.188.0)
      aws-sigv4 (~> 1.1)
-    aws-sigv4 (1.5.2)
+    aws-sigv4 (1.12.1)
      aws-eventstream (~> 1, >= 1.0.2)
    barnes (0.0.9)
      multi_json (~> 1)
@@ -1 +1 @@
-4.8.0
+4.9.1
@@ -1,4 +1,6 @@
 class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseController
+  include AttachmentConcern
+
  before_action :check_authorization
  before_action :fetch_automation_rule, only: [:show, :update, :destroy, :clone]

@@ -9,25 +11,32 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
  def show; end

  def create
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
+    return render_could_not_create_error(error) if error
+
    @automation_rule = Current.account.automation_rules.new(automation_rules_permit)
-    @automation_rule.actions = params[:actions]
+    @automation_rule.actions = actions
    @automation_rule.conditions = params[:conditions]

-    render json: { error: @automation_rule.errors.messages }, status: :unprocessable_entity and return unless @automation_rule.valid?
+    return render_could_not_create_error(@automation_rule.errors.messages) unless @automation_rule.valid?

    @automation_rule.save!
-    process_attachments
-    @automation_rule
+    blobs.each { |blob| @automation_rule.files.attach(blob) }
  end

  def update
-    ActiveRecord::Base.transaction do
-      automation_rule_update
-      process_attachments
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @automation_rule)
+    return render_could_not_create_error(error) if error

+    ActiveRecord::Base.transaction do
+      @automation_rule.assign_attributes(automation_rules_permit)
+      @automation_rule.actions = actions if params[:actions]
+      @automation_rule.conditions = params[:conditions] if params[:conditions]
+      @automation_rule.save!
+      blobs.each { |blob| @automation_rule.files.attach(blob) }
    rescue StandardError => e
      Rails.logger.error e
-      render json: { error: @automation_rule.errors.messages }.to_json, status: :unprocessable_entity
+      render_could_not_create_error(@automation_rule.errors.messages)
    end
  end

@@ -43,29 +52,11 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
    @automation_rule = new_rule
  end

-  def process_attachments
-    actions = @automation_rule.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
-    return if actions.blank?
-
-    actions.each do |action|
-      blob_id = action['action_params']
-      blob = ActiveStorage::Blob.find_by(id: blob_id)
-      @automation_rule.files.attach(blob)
-    end
-  end
-
  private

-  def automation_rule_update
-    @automation_rule.update!(automation_rules_permit)
-    @automation_rule.actions = params[:actions] if params[:actions]
-    @automation_rule.conditions = params[:conditions] if params[:conditions]
-    @automation_rule.save!
-  end
-
  def automation_rules_permit
    params.permit(
-      :name, :description, :event_name, :account_id, :active,
+      :name, :description, :event_name, :active,
      conditions: [:attribute_key, :filter_operator, :query_operator, :custom_attribute_type, { values: [] }],
      actions: [:action_name, { action_params: [] }]
    )
@@ -64,7 +64,7 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:

  def permitted_params
    params.require(:twilio_channel).permit(
-      :account_id, :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
+      :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
    )
  end
 end
@@ -1,4 +1,6 @@
 class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
+  include AttachmentConcern
+
  before_action :fetch_macro, only: [:show, :update, :destroy, :execute]
  before_action :check_authorization, only: [:show, :update, :destroy, :execute]

@@ -11,26 +13,32 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
  end

  def create
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
+    return render_could_not_create_error(error) if error
+
    @macro = Current.account.macros.new(macros_with_user.merge(created_by_id: current_user.id))
    @macro.set_visibility(current_user, permitted_params)
-    @macro.actions = params[:actions]
+    @macro.actions = actions

-    render json: { error: @macro.errors.messages }, status: :unprocessable_entity and return unless @macro.valid?
+    return render_could_not_create_error(@macro.errors.messages) unless @macro.valid?

    @macro.save!
-    process_attachments
-    @macro
+    blobs.each { |blob| @macro.files.attach(blob) }
  end

  def update
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @macro)
+    return render_could_not_create_error(error) if error
+
    ActiveRecord::Base.transaction do
-      @macro.update!(macros_with_user)
+      @macro.assign_attributes(macros_with_user)
      @macro.set_visibility(current_user, permitted_params)
-      process_attachments
+      @macro.actions = actions if params[:actions]
      @macro.save!
+      blobs.each { |blob| @macro.files.attach(blob) }
    rescue StandardError => e
      Rails.logger.error e
-      render json: { error: @macro.errors.messages }.to_json, status: :unprocessable_entity
+      render_could_not_create_error(@macro.errors.messages)
    end
  end

@@ -47,20 +55,9 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController

  private

-  def process_attachments
-    actions = @macro.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
-    return if actions.blank?
-
-    actions.each do |action|
-      blob_id = action['action_params']
-      blob = ActiveStorage::Blob.find_by(id: blob_id)
-      @macro.files.attach(blob)
-    end
-  end
-
  def permitted_params
    params.permit(
-      :name, :account_id, :visibility,
+      :name, :visibility,
      actions: [:action_name, { action_params: [] }]
    )
  end
@@ -62,7 +62,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def process_attached_logo
    blob_id = params[:blob_id]
-    blob = ActiveStorage::Blob.find_by(id: blob_id)
+    blob = ActiveStorage::Blob.find_signed(blob_id)
    @portal.logo.attach(blob)
  end

@@ -78,7 +78,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def portal_params
    params.require(:portal).permit(
-      :id, :account_id, :color, :custom_domain, :header_text, :homepage_link,
+      :id, :color, :custom_domain, :header_text, :homepage_link,
      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
    )
  end
@@ -0,0 +1,15 @@
+class Api::V1::Accounts::Tiktok::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+  include Tiktok::IntegrationHelper
+
+  def create
+    redirect_url = Tiktok::AuthClient.authorize_url(
+      state: generate_tiktok_token(Current.account.id)
+    )
+
+    if redirect_url
+      render json: { success: true, url: redirect_url }
+    else
+      render json: { success: false }, status: :unprocessable_entity
+    end
+  end
+end
@@ -59,7 +59,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
  end

  def render_success(file_blob)
-    render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
+    render json: { file_url: url_for(file_blob), blob_id: file_blob.signed_id }
  end

  def render_error(message, status)
@@ -0,0 +1,35 @@
+module AttachmentConcern
+  extend ActiveSupport::Concern
+
+  def validate_and_prepare_attachments(actions, record = nil)
+    blobs = []
+    return [blobs, actions, nil] if actions.blank?
+
+    sanitized = actions.map do |action|
+      next action unless action[:action_name] == 'send_attachment'
+
+      result = process_attachment_action(action, record, blobs)
+      return [nil, nil, I18n.t('errors.attachments.invalid')] unless result
+
+      result
+    end
+
+    [blobs, sanitized, nil]
+  end
+
+  private
+
+  def process_attachment_action(action, record, blobs)
+    blob_id = action[:action_params].first
+    blob = ActiveStorage::Blob.find_signed(blob_id.to_s)
+
+    return action.merge(action_params: [blob.id]).tap { blobs << blob } if blob.present?
+    return action if blob_already_attached?(record, blob_id)
+
+    nil
+  end
+
+  def blob_already_attached?(record, blob_id)
+    record&.files&.any? { |f| f.blob_id == blob_id.to_i }
+  end
+end
@@ -73,6 +73,7 @@ class DashboardController < ActionController::Base
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
+      TIKTOK_APP_ID: GlobalConfigService.load('TIKTOK_APP_ID', ''),
      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
      WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
      WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
@@ -46,6 +46,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
+      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET],
      'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN]
@@ -0,0 +1,144 @@
+class Tiktok::CallbacksController < ApplicationController
+  include Tiktok::IntegrationHelper
+
+  def show
+    return handle_authorization_error if params[:error].present?
+    return handle_ungranted_scopes_error unless all_scopes_granted?
+
+    process_successful_authorization
+  rescue StandardError => e
+    handle_error(e)
+  end
+
+  private
+
+  def all_scopes_granted?
+    granted_scopes = short_term_access_token[:scope].to_s.split(',')
+    (Tiktok::AuthClient::REQUIRED_SCOPES - granted_scopes).blank?
+  end
+
+  def process_successful_authorization
+    inbox, already_exists = find_or_create_inbox
+
+    if already_exists
+      redirect_to app_tiktok_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
+    else
+      redirect_to app_tiktok_inbox_agents_url(account_id: account_id, inbox_id: inbox.id)
+    end
+  end
+
+  def handle_error(error)
+    Rails.logger.error("TikTok Channel creation Error: #{error.message}")
+    ChatwootExceptionTracker.new(error).capture_exception
+
+    redirect_to_error_page(error_type: error.class.name, code: 500, error_message: error.message)
+  end
+
+  # Handles the case when a user denies permissions or cancels the authorization flow
+  def handle_authorization_error
+    redirect_to_error_page(
+      error_type: params[:error] || 'access_denied',
+      code: params[:error_code],
+      error_message: params[:error_description] || 'User cancelled the Authorization'
+    )
+  end
+
+  # Handles the case when a user partially accepted the required scopes
+  def handle_ungranted_scopes_error
+    redirect_to_error_page(
+      error_type: 'ungranted_scopes',
+      code: 400,
+      error_message: 'User did not grant all the required scopes'
+    )
+  end
+
+  # Centralized method to redirect to error page with appropriate parameters
+  # This ensures consistent error handling across different error scenarios
+  # Frontend will handle the error page based on the error_type
+  def redirect_to_error_page(error_type:, code:, error_message:)
+    redirect_to app_new_tiktok_inbox_url(
+      account_id: account_id,
+      error_type: error_type,
+      code: code,
+      error_message: error_message
+    )
+  end
+
+  def find_or_create_inbox
+    business_details = tiktok_client.business_account_details
+    channel_tiktok = find_channel
+    channel_exists = channel_tiktok.present?
+
+    if channel_tiktok
+      update_channel(channel_tiktok, business_details)
+    else
+      channel_tiktok = create_channel_with_inbox(business_details)
+    end
+
+    # reauthorized will also update cache keys for the associated inbox
+    channel_tiktok.reauthorized!
+
+    set_avatar(channel_tiktok.inbox, business_details[:profile_image]) if business_details[:profile_image].present?
+
+    [channel_tiktok.inbox, channel_exists]
+  end
+
+  def create_channel_with_inbox(business_details)
+    ActiveRecord::Base.transaction do
+      channel_tiktok = Channel::Tiktok.create!(
+        account: account,
+        business_id: short_term_access_token[:business_id],
+        access_token: short_term_access_token[:access_token],
+        refresh_token: short_term_access_token[:refresh_token],
+        expires_at: short_term_access_token[:expires_at],
+        refresh_token_expires_at: short_term_access_token[:refresh_token_expires_at]
+      )
+
+      account.inboxes.create!(
+        account: account,
+        channel: channel_tiktok,
+        name: business_details[:display_name].presence || business_details[:username]
+      )
+
+      channel_tiktok
+    end
+  end
+
+  def find_channel
+    Channel::Tiktok.find_by(business_id: short_term_access_token[:business_id], account: account)
+  end
+
+  def update_channel(channel_tiktok, business_details)
+    channel_tiktok.update!(
+      access_token: short_term_access_token[:access_token],
+      refresh_token: short_term_access_token[:refresh_token],
+      expires_at: short_term_access_token[:expires_at],
+      refresh_token_expires_at: short_term_access_token[:refresh_token_expires_at]
+    )
+
+    channel_tiktok.inbox.update!(name: business_details[:display_name].presence || business_details[:username])
+  end
+
+  def set_avatar(inbox, avatar_url)
+    Avatar::AvatarFromUrlJob.perform_later(inbox, avatar_url)
+  end
+
+  def account_id
+    @account_id ||= verify_tiktok_token(params[:state])
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  def short_term_access_token
+    @short_term_access_token ||= Tiktok::AuthClient.obtain_short_term_access_token(params[:code])
+  end
+
+  def tiktok_client
+    @tiktok_client ||= Tiktok::Client.new(
+      business_id: short_term_access_token[:business_id],
+      access_token: short_term_access_token[:access_token]
+    )
+  end
+end
@@ -0,0 +1,53 @@
+class Webhooks::TiktokController < ActionController::API
+  before_action :verify_signature!
+
+  def events
+    event = JSON.parse(request_payload)
+    if echo_event?
+      # Add delay to prevent race condition where echo arrives before send message API completes
+      # This avoids duplicate messages when echo comes early during API processing
+      ::Webhooks::TiktokEventsJob.set(wait: 2.seconds).perform_later(event)
+    else
+      ::Webhooks::TiktokEventsJob.perform_later(event)
+    end
+
+    head :ok
+  end
+
+  private
+
+  def request_payload
+    @request_payload ||= request.body.read
+  end
+
+  def verify_signature!
+    signature_header = request.headers['Tiktok-Signature']
+    client_secret = GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
+    received_timestamp, received_signature = extract_signature_parts(signature_header)
+
+    return head :unauthorized unless client_secret && received_timestamp && received_signature
+
+    signature_payload = "#{received_timestamp}.#{request_payload}"
+    computed_signature = OpenSSL::HMAC.hexdigest('SHA256', client_secret, signature_payload)
+
+    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed_signature, received_signature)
+
+    # Check timestamp delay (acceptable delay: 5 seconds)
+    current_timestamp = Time.current.to_i
+    delay = current_timestamp - received_timestamp
+
+    return head :unauthorized if delay > 5
+  end
+
+  def extract_signature_parts(signature_header)
+    return [nil, nil] if signature_header.blank?
+
+    keys = signature_header.split(',')
+    signature_parts = keys.map { |part| part.split('=') }.to_h
+    [signature_parts['t']&.to_i, signature_parts['s']]
+  end
+
+  def echo_event?
+    params[:event] == 'im_send_msg'
+  end
+end
@@ -78,6 +78,12 @@ instagram:
  enabled: true
  icon: 'icon-instagram'
  config_key: 'instagram'
+tiktok:
+  name: 'TikTok'
+  description: 'Stay connected with your customers on TikTok'
+  enabled: true
+  icon: 'icon-tiktok'
+  config_key: 'tiktok'
 whatsapp:
  name: 'WhatsApp'
  description: 'Manage your WhatsApp business interactions from Chatwoot.'
@@ -0,0 +1,47 @@
+module Tiktok::IntegrationHelper
+  # Generates a signed JWT token for Tiktok integration
+  #
+  # @param account_id [Integer] The account ID to encode in the token
+  # @return [String, nil] The encoded JWT token or nil if client secret is missing
+  def generate_tiktok_token(account_id)
+    return if client_secret.blank?
+
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
+  rescue StandardError => e
+    Rails.logger.error("Failed to generate TikTok token: #{e.message}")
+    nil
+  end
+
+  # Verifies and decodes a Tiktok JWT token
+  #
+  # @param token [String] The JWT token to verify
+  # @return [Integer, nil] The account ID from the token or nil if invalid
+  def verify_tiktok_token(token)
+    return if token.blank? || client_secret.blank?
+
+    decode_token(token, client_secret)
+  end
+
+  private
+
+  def client_secret
+    @client_secret ||= GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
+  end
+
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
+  end
+
+  def decode_token(token, secret)
+    JWT.decode(token, secret, true, {
+                 algorithm: 'HS256',
+                 verify_expiration: true
+               }).first['sub']
+  rescue StandardError => e
+    Rails.logger.error("Unexpected error verifying Tiktok token: #{e.message}")
+    nil
+  end
+end
@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class TiktokChannel extends ApiClient {
+  constructor() {
+    super('tiktok', { accountScoped: true });
+  }
+
+  generateAuthorization(payload) {
+    return axios.post(`${this.url}/authorization`, payload);
+  }
+}
+
+export default new TiktokChannel();
@@ -0,0 +1,95 @@
+import { Device } from '@twilio/voice-sdk';
+import VoiceAPI from './voiceAPIClient';
+
+const createCallDisconnectedEvent = () => new CustomEvent('call:disconnected');
+
+class TwilioVoiceClient extends EventTarget {
+  constructor() {
+    super();
+    this.device = null;
+    this.activeConnection = null;
+    this.initialized = false;
+    this.inboxId = null;
+  }
+
+  async initializeDevice(inboxId) {
+    this.destroyDevice();
+
+    const response = await VoiceAPI.getToken(inboxId);
+    const { token, account_id } = response || {};
+    if (!token) throw new Error('Invalid token');
+
+    this.device = new Device(token, {
+      allowIncomingWhileBusy: true,
+      disableAudioContextSounds: true,
+      appParams: { account_id },
+    });
+
+    this.device.removeAllListeners();
+    this.device.on('connect', conn => {
+      this.activeConnection = conn;
+      conn.on('disconnect', this.onDisconnect);
+    });
+
+    this.device.on('disconnect', this.onDisconnect);
+
+    this.device.on('tokenWillExpire', async () => {
+      const r = await VoiceAPI.getToken(this.inboxId);
+      if (r?.token) this.device.updateToken(r.token);
+    });
+
+    this.initialized = true;
+    this.inboxId = inboxId;
+
+    return this.device;
+  }
+
+  get hasActiveConnection() {
+    return !!this.activeConnection;
+  }
+
+  endClientCall() {
+    if (this.activeConnection) {
+      this.activeConnection.disconnect();
+    }
+    this.activeConnection = null;
+    if (this.device) {
+      this.device.disconnectAll();
+    }
+  }
+
+  destroyDevice() {
+    if (this.device) {
+      this.device.destroy();
+    }
+    this.activeConnection = null;
+    this.device = null;
+    this.initialized = false;
+    this.inboxId = null;
+  }
+
+  async joinClientCall({ to, conversationId }) {
+    if (!this.device || !this.initialized || !to) return null;
+    if (this.activeConnection) return this.activeConnection;
+
+    const params = {
+      To: to,
+      is_agent: 'true',
+      conversation_id: conversationId,
+    };
+
+    const connection = await this.device.connect({ params });
+    this.activeConnection = connection;
+
+    connection.on('disconnect', this.onDisconnect);
+
+    return connection;
+  }
+
+  onDisconnect = () => {
+    this.activeConnection = null;
+    this.dispatchEvent(createCallDisconnectedEvent());
+  };
+}
+
+export default new TwilioVoiceClient();
@@ -0,0 +1,40 @@
+/* global axios */
+import ApiClient from '../../ApiClient';
+import ContactsAPI from '../../contacts';
+
+class VoiceAPI extends ApiClient {
+  constructor() {
+    super('voice', { accountScoped: true });
+  }
+
+  // eslint-disable-next-line class-methods-use-this
+  initiateCall(contactId, inboxId) {
+    return ContactsAPI.initiateCall(contactId, inboxId).then(r => r.data);
+  }
+
+  leaveConference(inboxId, conversationId) {
+    return axios
+      .delete(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
+        params: { conversation_id: conversationId },
+      })
+      .then(r => r.data);
+  }
+
+  joinConference({ conversationId, inboxId, callSid }) {
+    return axios
+      .post(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
+        conversation_id: conversationId,
+        call_sid: callSid,
+      })
+      .then(r => r.data);
+  }
+
+  getToken(inboxId) {
+    if (!inboxId) return Promise.reject(new Error('Inbox ID is required'));
+    return axios
+      .get(`${this.baseUrl()}/inboxes/${inboxId}/conference/token`)
+      .then(r => r.data);
+  }
+}
+
+export default new VoiceAPI();
@@ -0,0 +1,35 @@
+import ApiClient from '../ApiClient';
+import tiktokClient from '../channel/tiktokClient';
+
+describe('#TiktokClient', () => {
+  it('creates correct instance', () => {
+    expect(tiktokClient).toBeInstanceOf(ApiClient);
+    expect(tiktokClient).toHaveProperty('generateAuthorization');
+  });
+
+  describe('#generateAuthorization', () => {
+    const originalAxios = window.axios;
+    const originalPathname = window.location.pathname;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+      window.history.pushState({}, '', '/app/accounts/1/settings');
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+      window.history.pushState({}, '', originalPathname);
+    });
+
+    it('posts to the authorization endpoint', () => {
+      tiktokClient.generateAuthorization({ state: 'test-state' });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/tiktok/authorization',
+        { state: 'test-state' }
+      );
+    });
+  });
+});
@@ -44,6 +44,7 @@ const SOCIAL_CONFIG = {
  LINKEDIN: 'i-ri-linkedin-box-fill',
  FACEBOOK: 'i-ri-facebook-circle-fill',
  INSTAGRAM: 'i-ri-instagram-line',
+  TIKTOK: 'i-ri-tiktok-fill',
  TWITTER: 'i-ri-twitter-x-fill',
  GITHUB: 'i-ri-github-fill',
 };
@@ -65,6 +66,7 @@ const defaultState = {
      facebook: '',
      github: '',
      instagram: '',
+      tiktok: '',
      linkedin: '',
      twitter: '',
    },
@@ -40,7 +40,12 @@ defineExpose({ dialogRef, contactsFormRef, onSuccess });
 </script>

 <template>
-  <Dialog ref="dialogRef" width="3xl" @confirm="handleDialogConfirm">
+  <Dialog
+    ref="dialogRef"
+    width="3xl"
+    overflow-y-auto
+    @confirm="handleDialogConfirm"
+  >
    <ContactsForm
      ref="contactsFormRef"
      is-new-contact
@@ -6,6 +6,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { useAlert } from 'dashboard/composables';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import { useCallsStore } from 'dashboard/stores/calls';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
@@ -67,6 +68,17 @@ const startCall = async inboxId => {
      contactId: props.contactId,
      inboxId,
    });
+    const { call_sid: callSid, conversation_id: conversationId } = response;
+
+    // Add call to store immediately so widget shows
+    const callsStore = useCallsStore();
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      inboxId,
+      callDirection: 'outbound',
+    });
+
    useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
    navigateToConversation(response?.conversation_id);
  } catch (error) {
@@ -171,10 +171,13 @@ const onPaste = e => {
  const files = e.clipboardData?.files;
  if (!files?.length) return;

-  Array.from(files).forEach(file => {
-    const { name, type, size } = file;
-    onFileUpload({ file, name, type, size });
-  });
+  // Filter valid files (non-zero size)
+  Array.from(files)
+    .filter(file => file.size > 0)
+    .forEach(file => {
+      const { name, type, size } = file;
+      onFileUpload({ file, name, type, size });
+    });
 };

 useEventListener(document, 'paste', onPaste);
@@ -146,7 +146,7 @@ const STYLE_CONFIG = {
      solid:
        'bg-n-teal-9 text-white hover:enabled:bg-n-teal-10 focus-visible:bg-n-teal-10 outline-transparent',
      faded:
-        'bg-n-teal-9/10 text-n-slate-12 hover:enabled:bg-n-teal-9/20 focus-visible:bg-n-teal-9/20 outline-transparent',
+        'bg-n-teal-9/10 text-n-teal-11 hover:enabled:bg-n-teal-9/20 focus-visible:bg-n-teal-9/20 outline-transparent',
      outline:
        'text-n-teal-11 hover:enabled:bg-n-teal-9/10 focus-visible:bg-n-teal-9/10 outline-n-teal-9',
      link: 'text-n-teal-9 hover:enabled:underline focus-visible:underline outline-transparent',
@@ -13,6 +13,7 @@ export function useChannelIcon(inbox) {
    'Channel::WebWidget': 'i-woot-website',
    'Channel::Whatsapp': 'i-woot-whatsapp',
    'Channel::Instagram': 'i-woot-instagram',
+    'Channel::Tiktok': 'i-woot-tiktok',
    'Channel::Voice': 'i-ri-phone-fill',
  };

@@ -61,6 +61,12 @@ describe('useChannelIcon', () => {
    expect(icon).toBe('i-woot-instagram');
  });

+  it('returns correct icon for TikTok channel', () => {
+    const inbox = { channel_type: 'Channel::Tiktok' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-tiktok');
+  });
+
  describe('TwilioSms channel', () => {
    it('returns chat icon for regular Twilio SMS channel', () => {
      const inbox = { channel_type: 'Channel::TwilioSms' };
@@ -28,6 +28,7 @@ import ImageBubble from './bubbles/Image.vue';
 import FileBubble from './bubbles/File.vue';
 import AudioBubble from './bubbles/Audio.vue';
 import VideoBubble from './bubbles/Video.vue';
+import EmbedBubble from './bubbles/Embed.vue';
 import InstagramStoryBubble from './bubbles/InstagramStory.vue';
 import EmailBubble from './bubbles/Email/Index.vue';
 import UnsupportedBubble from './bubbles/Unsupported.vue';
@@ -317,6 +318,7 @@ const componentToRender = computed(() => {
      if (fileType === ATTACHMENT_TYPES.AUDIO) return AudioBubble;
      if (fileType === ATTACHMENT_TYPES.VIDEO) return VideoBubble;
      if (fileType === ATTACHMENT_TYPES.IG_REEL) return VideoBubble;
+      if (fileType === ATTACHMENT_TYPES.EMBED) return EmbedBubble;
      if (fileType === ATTACHMENT_TYPES.LOCATION) return LocationBubble;
    }
    // Attachment content is the name of the contact
@@ -20,6 +20,7 @@ const {
  isAWhatsAppChannel,
  isAnEmailChannel,
  isAnInstagramChannel,
+  isATiktokChannel,
 } = useInbox();

 const {
@@ -60,7 +61,8 @@ const isSent = computed(() => {
    isAFacebookInbox.value ||
    isASmsInbox.value ||
    isATelegramChannel.value ||
-    isAnInstagramChannel.value
+    isAnInstagramChannel.value ||
+    isATiktokChannel.value
  ) {
    return sourceId.value && status.value === MESSAGE_STATUS.SENT;
  }
@@ -78,7 +80,8 @@ const isDelivered = computed(() => {
    isAWhatsAppChannel.value ||
    isATwilioChannel.value ||
    isASmsInbox.value ||
-    isAFacebookInbox.value
+    isAFacebookInbox.value ||
+    isATiktokChannel.value
  ) {
    return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
  }
@@ -100,7 +103,8 @@ const isRead = computed(() => {
    isAWhatsAppChannel.value ||
    isATwilioChannel.value ||
    isAFacebookInbox.value ||
-    isAnInstagramChannel.value
+    isAnInstagramChannel.value ||
+    isATiktokChannel.value
  ) {
    return sourceId.value && status.value === MESSAGE_STATUS.READ;
  }
@@ -0,0 +1,30 @@
+<script setup>
+import { computed } from 'vue';
+import BaseBubble from './Base.vue';
+import { useMessageContext } from '../provider.js';
+import { useI18n } from 'vue-i18n';
+
+const { attachments } = useMessageContext();
+const { t } = useI18n();
+
+const attachment = computed(() => {
+  return attachments.value[0];
+});
+</script>
+
+<template>
+  <BaseBubble class="overflow-hidden p-3" data-bubble-name="embed">
+    <div
+      class="w-full max-w-[360px] sm:max-w-[420px] min-h-[520px] h-[70vh] max-h-[680px]"
+    >
+      <iframe
+        class="w-full h-full border-0 rounded-lg"
+        :title="t('CHAT_LIST.ATTACHMENTS.embed.CONTENT')"
+        :src="attachment.dataUrl"
+        loading="lazy"
+        allow="autoplay; encrypted-media; picture-in-picture"
+        allowfullscreen
+      />
+    </div>
+  </BaseBubble>
+</template>
@@ -49,6 +49,7 @@ export const ATTACHMENT_TYPES = {
  STORY_MENTION: 'story_mention',
  CONTACT: 'contact',
  IG_REEL: 'ig_reel',
+  EMBED: 'embed',
  IG_POST: 'ig_post',
  IG_STORY: 'ig_story',
 };
@@ -23,6 +23,10 @@ const hasInstagramConfigured = computed(() => {
  return window.chatwootConfig?.instagramAppId;
 });

+const hasTiktokConfigured = computed(() => {
+  return window.chatwootConfig?.tiktokAppId;
+});
+
 const isActive = computed(() => {
  const { key } = props.channel;
  if (Object.keys(props.enabledFeatures).length === 0) {
@@ -44,6 +48,10 @@ const isActive = computed(() => {
    );
  }

+  if (key === 'tiktok') {
+    return props.enabledFeatures.channel_tiktok && hasTiktokConfigured.value;
+  }
+
  if (key === 'voice') {
    return props.enabledFeatures.channel_voice;
  }
@@ -57,6 +65,7 @@ const isActive = computed(() => {
    'telegram',
    'line',
    'instagram',
+    'tiktok',
    'voice',
  ].includes(key);
 });
@@ -0,0 +1,184 @@
+<script setup>
+import { watch } from 'vue';
+import { useRouter } from 'vue-router';
+import { useStore } from 'vuex';
+import { useCallSession } from 'dashboard/composables/useCallSession';
+import WindowVisibilityHelper from 'dashboard/helper/AudioAlerts/WindowVisibilityHelper';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+
+const router = useRouter();
+const store = useStore();
+
+const {
+  activeCall,
+  incomingCalls,
+  hasActiveCall,
+  isJoining,
+  joinCall,
+  endCall: endCallSession,
+  rejectIncomingCall,
+  dismissCall,
+  formattedCallDuration,
+} = useCallSession();
+
+const getCallInfo = call => {
+  const conversation = store.getters.getConversationById(call?.conversationId);
+  const inbox = store.getters['inboxes/getInbox'](conversation?.inbox_id);
+  const sender = conversation?.meta?.sender;
+  return {
+    conversation,
+    inbox,
+    contactName: sender?.name || sender?.phone_number || 'Unknown caller',
+    inboxName: inbox?.name || 'Customer support',
+    avatar: sender?.avatar || sender?.thumbnail,
+  };
+};
+
+const handleEndCall = async () => {
+  const call = activeCall.value;
+  if (!call) return;
+
+  const inboxId = call.inboxId || getCallInfo(call).conversation?.inbox_id;
+  if (!inboxId) return;
+
+  await endCallSession({
+    conversationId: call.conversationId,
+    inboxId,
+  });
+};
+
+const handleJoinCall = async call => {
+  const { conversation } = getCallInfo(call);
+  if (!call || !conversation || isJoining.value) return;
+
+  // End current active call before joining new one
+  if (hasActiveCall.value) {
+    await handleEndCall();
+  }
+
+  const result = await joinCall({
+    conversationId: call.conversationId,
+    inboxId: conversation.inbox_id,
+    callSid: call.callSid,
+  });
+
+  if (result) {
+    router.push({
+      name: 'inbox_conversation',
+      params: { conversation_id: call.conversationId },
+    });
+  }
+};
+
+// Auto-join outbound calls when window is visible
+watch(
+  () => incomingCalls.value[0],
+  call => {
+    if (
+      call?.callDirection === 'outbound' &&
+      !hasActiveCall.value &&
+      WindowVisibilityHelper.isWindowVisible()
+    ) {
+      handleJoinCall(call);
+    }
+  },
+  { immediate: true }
+);
+</script>
+
+<template>
+  <div
+    v-if="incomingCalls.length || hasActiveCall"
+    class="fixed ltr:right-4 rtl:left-4 bottom-4 z-50 flex flex-col gap-2 w-72"
+  >
+    <!-- Incoming Calls (shown above active call) -->
+    <div
+      v-for="call in hasActiveCall ? incomingCalls : []"
+      :key="call.callSid"
+      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
+    >
+      <div class="animate-pulse ring-2 ring-n-teal-9 rounded-full inline-flex">
+        <Avatar
+          :src="getCallInfo(call).avatar"
+          :name="getCallInfo(call).contactName"
+          :size="40"
+          rounded-full
+        />
+      </div>
+      <div class="flex-1 min-w-0">
+        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
+          {{ getCallInfo(call).contactName }}
+        </p>
+        <p class="text-xs text-n-slate-11 truncate">
+          {{ getCallInfo(call).inboxName }}
+        </p>
+      </div>
+      <div class="flex shrink-0 gap-2">
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
+          @click="dismissCall(call.callSid)"
+        >
+          <i class="text-lg text-white i-ph-phone-x-bold" />
+        </button>
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
+          @click="handleJoinCall(call)"
+        >
+          <i class="text-lg text-white i-ph-phone-bold" />
+        </button>
+      </div>
+    </div>
+
+    <!-- Main Call Widget -->
+    <div
+      v-if="hasActiveCall || incomingCalls.length"
+      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
+    >
+      <div
+        class="ring-2 ring-n-teal-9 rounded-full inline-flex"
+        :class="{ 'animate-pulse': !hasActiveCall }"
+      >
+        <Avatar
+          :src="getCallInfo(activeCall || incomingCalls[0]).avatar"
+          :name="getCallInfo(activeCall || incomingCalls[0]).contactName"
+          :size="40"
+          rounded-full
+        />
+      </div>
+      <div class="flex-1 min-w-0">
+        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
+          {{ getCallInfo(activeCall || incomingCalls[0]).contactName }}
+        </p>
+        <p v-if="hasActiveCall" class="font-mono text-sm text-n-teal-9">
+          {{ formattedCallDuration }}
+        </p>
+        <p v-else class="text-xs text-n-slate-11">
+          {{
+            incomingCalls[0]?.callDirection === 'outbound'
+              ? $t('CONVERSATION.VOICE_WIDGET.OUTGOING_CALL')
+              : $t('CONVERSATION.VOICE_WIDGET.INCOMING_CALL')
+          }}
+        </p>
+      </div>
+      <div class="flex shrink-0 gap-2">
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
+          @click="
+            hasActiveCall
+              ? handleEndCall()
+              : rejectIncomingCall(incomingCalls[0]?.callSid)
+          "
+        >
+          <i class="text-lg text-white i-ph-phone-x-bold" />
+        </button>
+        <button
+          v-if="!hasActiveCall"
+          class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
+          @click="handleJoinCall(incomingCalls[0])"
+        >
+          <i class="text-lg text-white i-ph-phone-bold" />
+        </button>
+      </div>
+    </div>
+  </div>
+</template>
@@ -676,11 +676,18 @@ function createEditorView() {
        typingIndicator.stop();
        emit('blur');
      },
-      paste: (_view, event) => {
+      paste: (view, event) => {
        if (props.disabled) return;
-        const data = event.clipboardData.files;
-        if (data.length > 0) {
-          event.preventDefault();
+        const { files } = event.clipboardData;
+        if (!files.length) return;
+        event.preventDefault();
+        // Paste text content alongside files (e.g., spreadsheet data from Numbers app)
+        // Numbers app includes invalid 0-byte attachments with text, so we paste the text here
+        // while ReplyBox filters and handles valid file attachments
+        const text = event.clipboardData.getData('text/plain');
+        if (text) {
+          view.dispatch(view.state.tr.insertText(text));
+          emitOnChange();
        }
      },
    },
@@ -205,6 +205,9 @@ export default {
      if (this.isAWhatsAppCloudChannel) {
        return REPLY_POLICY.WHATSAPP_CLOUD;
      }
+      if (this.isATiktokChannel) {
+        return REPLY_POLICY.TIKTOK;
+      }
      if (!this.isAPIInbox) {
        return REPLY_POLICY.TWILIO_WHATSAPP;
      }
@@ -218,6 +221,9 @@ export default {
      ) {
        return this.$t('CONVERSATION.24_HOURS_WINDOW');
      }
+      if (this.isATiktokChannel) {
+        return this.$t('CONVERSATION.48_HOURS_WINDOW');
+      }
      if (!this.isAPIInbox) {
        return this.$t('CONVERSATION.TWILIO_WHATSAPP_24_HOURS_WINDOW');
      }
@@ -234,6 +234,9 @@ export default {
      if (this.isAnInstagramChannel) {
        return MESSAGE_MAX_LENGTH.INSTAGRAM;
      }
+      if (this.isATiktokChannel) {
+        return MESSAGE_MAX_LENGTH.TIKTOK;
+      }
      if (this.isATwilioWhatsAppChannel) {
        return MESSAGE_MAX_LENGTH.TWILIO_WHATSAPP;
      }
@@ -689,20 +692,20 @@ export default {
    },
    onPaste(e) {
      // Don't handle paste if compose new conversation modal is open
-      if (this.newConversationModalActive) {
-        return;
-      }
+      if (this.newConversationModalActive) return;
+
      const data = e.clipboardData.files;
      if (!this.showRichContentEditor && data.length !== 0) {
        this.$refs.messageInput?.$el?.blur();
      }
-      if (!data.length || !data[0]) {
-        return;
-      }
-      data.forEach(file => {
-        const { name, type, size } = file;
-        this.onFileUpload({ name, type, size, file: file });
-      });
+
+      // Filter valid files (non-zero size)
+      Array.from(e.clipboardData.files)
+        .filter(file => file.size > 0)
+        .forEach(file => {
+          const { name, type, size } = file;
+          this.onFileUpload({ name, type, size, file });
+        });
    },
    toggleUserMention(currentMentionState) {
      this.showUserMentions = currentMentionState;
@@ -48,6 +48,7 @@ const mockStore = createStore({
            12: { id: 12, channel_type: INBOX_TYPES.SMS },
            13: { id: 13, channel_type: INBOX_TYPES.INSTAGRAM },
            14: { id: 14, channel_type: INBOX_TYPES.VOICE },
+            15: { id: 15, channel_type: INBOX_TYPES.TIKTOK },
          };
          return inboxes[id] || null;
        },
@@ -215,6 +216,12 @@ describe('useInbox', () => {
        global: { plugins: [mockStore] },
      });
      expect(wrapper.vm.isAVoiceChannel).toBe(true);
+
+      // Test Tiktok
+      wrapper = mount(createTestComponent(15), {
+        global: { plugins: [mockStore] },
+      });
+      expect(wrapper.vm.isATiktokChannel).toBe(true);
    });
  });

@@ -266,6 +273,7 @@ describe('useInbox', () => {
        'is360DialogWhatsAppChannel',
        'isAnEmailChannel',
        'isAnInstagramChannel',
+        'isATiktokChannel',
        'isAVoiceChannel',
      ];

@@ -0,0 +1,110 @@
+import { computed, ref, watch, onUnmounted, onMounted } from 'vue';
+import VoiceAPI from 'dashboard/api/channel/voice/voiceAPIClient';
+import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
+import { useCallsStore } from 'dashboard/stores/calls';
+import Timer from 'dashboard/helper/Timer';
+
+export function useCallSession() {
+  const callsStore = useCallsStore();
+  const isJoining = ref(false);
+  const callDuration = ref(0);
+  const durationTimer = new Timer(elapsed => {
+    callDuration.value = elapsed;
+  });
+
+  const activeCall = computed(() => callsStore.activeCall);
+  const incomingCalls = computed(() => callsStore.incomingCalls);
+  const hasActiveCall = computed(() => callsStore.hasActiveCall);
+
+  watch(
+    hasActiveCall,
+    active => {
+      if (active) {
+        durationTimer.start();
+      } else {
+        durationTimer.stop();
+        callDuration.value = 0;
+      }
+    },
+    { immediate: true }
+  );
+
+  onMounted(() => {
+    TwilioVoiceClient.addEventListener('call:disconnected', () =>
+      callsStore.clearActiveCall()
+    );
+  });
+
+  onUnmounted(() => {
+    durationTimer.stop();
+    TwilioVoiceClient.removeEventListener('call:disconnected', () =>
+      callsStore.clearActiveCall()
+    );
+  });
+
+  const endCall = async ({ conversationId, inboxId }) => {
+    await VoiceAPI.leaveConference(inboxId, conversationId);
+    TwilioVoiceClient.endClientCall();
+    durationTimer.stop();
+    callsStore.clearActiveCall();
+  };
+
+  const joinCall = async ({ conversationId, inboxId, callSid }) => {
+    if (isJoining.value) return null;
+
+    isJoining.value = true;
+    try {
+      const device = await TwilioVoiceClient.initializeDevice(inboxId);
+      if (!device) return null;
+
+      const joinResponse = await VoiceAPI.joinConference({
+        conversationId,
+        inboxId,
+        callSid,
+      });
+
+      await TwilioVoiceClient.joinClientCall({
+        to: joinResponse?.conference_sid,
+        conversationId,
+      });
+
+      callsStore.setCallActive(callSid);
+      durationTimer.start();
+
+      return { conferenceSid: joinResponse?.conference_sid };
+    } catch (error) {
+      // eslint-disable-next-line no-console
+      console.error('Failed to join call:', error);
+      return null;
+    } finally {
+      isJoining.value = false;
+    }
+  };
+
+  const rejectIncomingCall = callSid => {
+    TwilioVoiceClient.endClientCall();
+    callsStore.dismissCall(callSid);
+  };
+
+  const dismissCall = callSid => {
+    callsStore.dismissCall(callSid);
+  };
+
+  const formattedCallDuration = computed(() => {
+    const minutes = Math.floor(callDuration.value / 60);
+    const seconds = callDuration.value % 60;
+    return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
+  });
+
+  return {
+    activeCall,
+    incomingCalls,
+    hasActiveCall,
+    isJoining,
+    formattedCallDuration,
+    joinCall,
+    endCall,
+    rejectIncomingCall,
+    dismissCall,
+  };
+}
@@ -17,6 +17,7 @@ export const INBOX_FEATURE_MAP = {
    INBOX_TYPES.TWITTER,
    INBOX_TYPES.WHATSAPP,
    INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.TIKTOK,
    INBOX_TYPES.API,
  ],
  [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -24,6 +25,7 @@ export const INBOX_FEATURE_MAP = {
    INBOX_TYPES.TWITTER,
    INBOX_TYPES.WHATSAPP,
    INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.TIKTOK,
    INBOX_TYPES.API,
  ],
 };
@@ -128,6 +130,10 @@ export const useInbox = (inboxId = null) => {
    return channelType.value === INBOX_TYPES.INSTAGRAM;
  });

+  const isATiktokChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.TIKTOK;
+  });
+
  const isAVoiceChannel = computed(() => {
    return channelType.value === INBOX_TYPES.VOICE;
  });
@@ -149,6 +155,7 @@ export const useInbox = (inboxId = null) => {
    is360DialogWhatsAppChannel,
    isAnEmailChannel,
    isAnInstagramChannel,
+    isATiktokChannel,
    isAVoiceChannel,
  };
 };
@@ -109,6 +109,11 @@ export const FORMATTING = {
    nodes: [],
    menu: [],
  },
+  'Channel::Tiktok': {
+    marks: [],
+    nodes: [],
+    menu: [],
+  },
  // Special contexts (not actual channels)
  'Context::Default': {
    marks: ['strong', 'em', 'code', 'link', 'strike'],
@@ -37,6 +37,7 @@ export const FEATURE_FLAGS = {
  CHATWOOT_V4: 'chatwoot_v4',
  REPORT_V4: 'report_v4',
  CHANNEL_INSTAGRAM: 'channel_instagram',
+  CHANNEL_TIKTOK: 'channel_tiktok',
  CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
  CAPTAIN_V2: 'captain_integration_v2',
  SAML: 'saml',
@@ -0,0 +1,28 @@
+export default class Timer {
+  constructor(onTick = null) {
+    this.elapsed = 0;
+    this.intervalId = null;
+    this.onTick = onTick;
+  }
+
+  start() {
+    if (this.intervalId) {
+      clearInterval(this.intervalId);
+    }
+    this.elapsed = 0;
+    this.intervalId = setInterval(() => {
+      this.elapsed += 1;
+      if (this.onTick) {
+        this.onTick(this.elapsed);
+      }
+    }, 1000);
+  }
+
+  stop() {
+    if (this.intervalId) {
+      clearInterval(this.intervalId);
+      this.intervalId = null;
+    }
+    this.elapsed = 0;
+  }
+}
@@ -10,6 +10,7 @@ export const INBOX_TYPES = {
  LINE: 'Channel::Line',
  SMS: 'Channel::Sms',
  INSTAGRAM: 'Channel::Instagram',
+  TIKTOK: 'Channel::Tiktok',
  VOICE: 'Channel::Voice',
 };

@@ -28,6 +29,7 @@ const INBOX_ICON_MAP_FILL = {
  [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-fill',
  [INBOX_TYPES.LINE]: 'i-ri-line-fill',
  [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
+  [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-fill',
  [INBOX_TYPES.VOICE]: 'i-ri-phone-fill',
 };

@@ -43,6 +45,7 @@ const INBOX_ICON_MAP_LINE = {
  [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
  [INBOX_TYPES.LINE]: 'i-ri-line-line',
  [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-line',
+  [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-line',
  [INBOX_TYPES.VOICE]: 'i-ri-phone-line',
 };

@@ -136,6 +139,9 @@ export const getInboxClassByType = (type, phoneNumber) => {
    case INBOX_TYPES.INSTAGRAM:
      return 'brand-instagram';

+    case INBOX_TYPES.TIKTOK:
+      return 'brand-tiktok';
+
    case INBOX_TYPES.VOICE:
      return 'phone';

@@ -0,0 +1,113 @@
+import { describe, it, expect, vi, beforeEach, afterEach } from 'vitest';
+import Timer from '../Timer';
+
+describe('Timer', () => {
+  beforeEach(() => {
+    vi.useFakeTimers();
+  });
+
+  afterEach(() => {
+    vi.restoreAllMocks();
+    vi.useRealTimers();
+  });
+
+  describe('constructor', () => {
+    it('initializes with elapsed 0 and no interval', () => {
+      const timer = new Timer();
+      expect(timer.elapsed).toBe(0);
+      expect(timer.intervalId).toBeNull();
+    });
+
+    it('accepts an onTick callback', () => {
+      const onTick = vi.fn();
+      const timer = new Timer(onTick);
+      expect(timer.onTick).toBe(onTick);
+    });
+  });
+
+  describe('start', () => {
+    it('starts the timer and increments elapsed every second', () => {
+      const timer = new Timer();
+      timer.start();
+
+      expect(timer.elapsed).toBe(0);
+
+      vi.advanceTimersByTime(1000);
+      expect(timer.elapsed).toBe(1);
+
+      vi.advanceTimersByTime(1000);
+      expect(timer.elapsed).toBe(2);
+
+      vi.advanceTimersByTime(3000);
+      expect(timer.elapsed).toBe(5);
+    });
+
+    it('calls onTick callback with elapsed value', () => {
+      const onTick = vi.fn();
+      const timer = new Timer(onTick);
+      timer.start();
+
+      vi.advanceTimersByTime(1000);
+      expect(onTick).toHaveBeenCalledWith(1);
+
+      vi.advanceTimersByTime(1000);
+      expect(onTick).toHaveBeenCalledWith(2);
+
+      expect(onTick).toHaveBeenCalledTimes(2);
+    });
+
+    it('resets elapsed to 0 when restarted', () => {
+      const timer = new Timer();
+      timer.start();
+
+      vi.advanceTimersByTime(5000);
+      expect(timer.elapsed).toBe(5);
+
+      timer.start();
+      expect(timer.elapsed).toBe(0);
+
+      vi.advanceTimersByTime(2000);
+      expect(timer.elapsed).toBe(2);
+    });
+
+    it('clears previous interval when restarted', () => {
+      const timer = new Timer();
+      timer.start();
+      const firstIntervalId = timer.intervalId;
+
+      timer.start();
+      expect(timer.intervalId).not.toBe(firstIntervalId);
+    });
+  });
+
+  describe('stop', () => {
+    it('stops the timer and resets elapsed to 0', () => {
+      const timer = new Timer();
+      timer.start();
+
+      vi.advanceTimersByTime(3000);
+      expect(timer.elapsed).toBe(3);
+
+      timer.stop();
+      expect(timer.elapsed).toBe(0);
+      expect(timer.intervalId).toBeNull();
+    });
+
+    it('prevents further increments after stopping', () => {
+      const timer = new Timer();
+      timer.start();
+
+      vi.advanceTimersByTime(2000);
+      timer.stop();
+
+      vi.advanceTimersByTime(5000);
+      expect(timer.elapsed).toBe(0);
+    });
+
+    it('handles stop when timer is not running', () => {
+      const timer = new Timer();
+      expect(() => timer.stop()).not.toThrow();
+      expect(timer.elapsed).toBe(0);
+    });
+  });
+});
@@ -38,6 +38,9 @@ describe('#Inbox Helpers', () => {
    it('should return correct class for Email', () => {
      expect(getInboxClassByType('Channel::Email')).toEqual('mail');
    });
+    it('should return correct class for TikTok', () => {
+      expect(getInboxClassByType(INBOX_TYPES.TIKTOK)).toEqual('brand-tiktok');
+    });
  });

  describe('getInboxIconByType', () => {
@@ -80,6 +83,10 @@ describe('#Inbox Helpers', () => {
        expect(getInboxIconByType(INBOX_TYPES.LINE)).toBe('i-ri-line-fill');
      });

+      it('returns correct icon for TikTok', () => {
+        expect(getInboxIconByType(INBOX_TYPES.TIKTOK)).toBe('i-ri-tiktok-fill');
+      });
+
      it('returns default icon for unknown type', () => {
        expect(getInboxIconByType('UNKNOWN_TYPE')).toBe('i-ri-chat-1-fill');
      });
@@ -102,6 +109,12 @@ describe('#Inbox Helpers', () => {
        );
      });

+      it('returns correct line icon for TikTok', () => {
+        expect(getInboxIconByType(INBOX_TYPES.TIKTOK, null, 'line')).toBe(
+          'i-ri-tiktok-line'
+        );
+      });
+
      it('returns correct line icon for unknown type', () => {
        expect(getInboxIconByType('UNKNOWN_TYPE', null, 'line')).toBe(
          'i-ri-chat-1-line'
@@ -0,0 +1,79 @@
+import { CONTENT_TYPES } from 'dashboard/components-next/message/constants';
+import { useCallsStore } from 'dashboard/stores/calls';
+import types from 'dashboard/store/mutation-types';
+
+export const TERMINAL_STATUSES = [
+  'completed',
+  'busy',
+  'failed',
+  'no-answer',
+  'canceled',
+  'missed',
+  'ended',
+];
+
+export const isInbound = direction => direction === 'inbound';
+
+const isVoiceCallMessage = message => {
+  return CONTENT_TYPES.VOICE_CALL === message?.content_type;
+};
+
+const shouldSkipCall = (callDirection, senderId, currentUserId) => {
+  return callDirection === 'outbound' && senderId !== currentUserId;
+};
+
+function extractCallData(message) {
+  const contentData = message?.content_attributes?.data || {};
+  return {
+    callSid: contentData.call_sid,
+    status: contentData.status,
+    callDirection: contentData.call_direction,
+    conversationId: message?.conversation_id,
+    senderId: message?.sender?.id,
+  };
+}
+
+export function handleVoiceCallCreated(message, currentUserId) {
+  if (!isVoiceCallMessage(message)) return;
+
+  const { callSid, callDirection, conversationId, senderId } =
+    extractCallData(message);
+
+  if (shouldSkipCall(callDirection, senderId, currentUserId)) return;
+
+  const callsStore = useCallsStore();
+  callsStore.addCall({
+    callSid,
+    conversationId,
+    callDirection,
+    senderId,
+  });
+}
+
+export function handleVoiceCallUpdated(commit, message, currentUserId) {
+  if (!isVoiceCallMessage(message)) return;
+
+  const { callSid, status, callDirection, conversationId, senderId } =
+    extractCallData(message);
+
+  const callsStore = useCallsStore();
+
+  callsStore.handleCallStatusChanged({ callSid, status, conversationId });
+
+  const callInfo = { conversationId, callStatus: status };
+  commit(types.UPDATE_CONVERSATION_CALL_STATUS, callInfo);
+  commit(types.UPDATE_MESSAGE_CALL_STATUS, callInfo);
+
+  const isNewCall =
+    status === 'ringing' &&
+    !shouldSkipCall(callDirection, senderId, currentUserId);
+
+  if (isNewCall) {
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      callDirection,
+      senderId,
+    });
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "Enable regex validation"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Name",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Created at"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "Created",
    "NEW_MESSAGE": "New message",
    "CALL": "ደውል",
-    "CALL_UNDER_DEVELOPMENT": "መደወል በልማት ላይ ነው",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "የድምፅ ኢንቦክስ ይምረጡ"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
    "API_HOURS_WINDOW": "ለዚህ ውይይት መመለስ በ{hours} ሰአታት ውስጥ ብቻ ይቻላል",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
      "TIP_EMOJI_ICON": "Show emoji selector",
      "TIP_ATTACH_ICON": "Attach files",
      "TIP_AUDIORECORDER_ICON": "Record audio",
@@ -57,6 +57,13 @@
        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
        "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
        "API": {
          "ERROR_MESSAGE": "We were not able to save the email channel"
        },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
      },
      "LINE_CHANNEL": {
        "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
            "TITLE": "Instagram",
            "DESCRIPTION": "Connect your instagram account"
          },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
          "VOICE": {
            "TITLE": "Voice",
            "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
      "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
      "FORWARD_EMAIL_TITLE": "Forward to Email",
      "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
      "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
      "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
      "LINE": "Line",
      "API": "API Channel",
      "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
      "VOICE": "Voice"
    }
  }
@@ -234,6 +234,7 @@
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
    "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
    "ACTIVE": "Active",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
      "BUTTON_TXT": "Buy more credits",
      "DOCUMENTS": "Documents",
      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
      "BUTTON_TXT": "Chat with us"
    },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
  },
  "SECURITY_SETTINGS": {
    "TITLE": "Security",
    "DESCRIPTION": "Manage your account security settings.",
    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "conversations",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "تمكين التحقق من صحة regex"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "ترتيب حسب",
+      "OPTIONS": {
+        "NAME": "الاسم",
+        "DOMAIN": "النطاق",
+        "CREATED_AT": "تم إنشاؤها في"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "تم إنشاؤها",
    "NEW_MESSAGE": "رسالة جديدة",
    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "جاري جلب المحادثات",
    "CANNOT_REPLY": "لا يمكنك الرد بسبب",
    "24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
+    "48_HOURS_WINDOW": "قيد نافذة الـ 48 ساعة",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "لم يتم تعيين هذه المحادثة لك. هل ترغب في تعيين هذه المحادثة لنفسك؟",
    "ASSIGN_TO_ME": "إسناد لي",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "اقرأ المزيد",
      "DISMISS_REPLY": "استبعاد الرد",
      "REPLYING_TO": "الرد على:",
-      "TIP_FORMAT_ICON": "عرض محرر النصوص",
      "TIP_EMOJI_ICON": "إظهار قائمة الرموز التعبيرية",
      "TIP_ATTACH_ICON": "إرفاق الملفات",
      "TIP_AUDIORECORDER_ICON": "تسجيل الصوت",
@@ -57,6 +57,13 @@
        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
      "TWITTER": {
        "HELP": "لإضافة حساب تويتر الخاص بك كقناة تواصل، تحتاج إلى مصادقة حسابك على تويتر بك بالنقر على زر \"تسجيل الدخول باستخدام تويتر\" ",
        "ERROR_MESSAGE": "حدث خطأ أثناء الاتصال بـ Twitter، الرجاء المحاولة مرة أخرى",
@@ -381,7 +388,11 @@
        "API": {
          "ERROR_MESSAGE": "لم نتمكن من حفظ قناة البريد الإلكتروني"
        },
-        "FINISH_MESSAGE": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي."
+        "FINISH_MESSAGE": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "اضغط هنا",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
      },
      "LINE_CHANNEL": {
        "TITLE": "قناة LINE",
@@ -467,6 +478,10 @@
            "TITLE": "Instagram",
            "DESCRIPTION": "Connect your instagram account"
          },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
          "VOICE": {
            "TITLE": "Voice",
            "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
      "INBOX_IDENTIFIER_SUB_TEXT": "استخدم رمز 'inbox_identifier' المعروض هنا للمصادقة على عملاء API الخاص بك.",
      "FORWARD_EMAIL_TITLE": "إعادة التوجيه إلى البريد الإلكتروني",
      "FORWARD_EMAIL_SUB_TEXT": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
      "ALLOW_MESSAGES_AFTER_RESOLVED": "السماح بالرسائل بعد حل المحادثة",
      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "السماح للمستخدمين النهائيين بإرسال رسائل حتى بعد تسوية المحادثة.",
      "WHATSAPP_SECTION_SUBHEADER": "يتم استخدام مفتاح API هذا للتكامل مع واتسب APIs.",
@@ -1004,6 +1020,7 @@
      "LINE": "Line",
      "API": "قناة API",
      "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
      "VOICE": "Voice"
    }
  }
@@ -234,6 +234,7 @@
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "اختر حساباً من القائمة التالية",
    "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
    "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
    "SETTINGS": "الإعدادات",
    "CONTACTS": "جهات الاتصال",
    "ACTIVE": "مفعل",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
    "CAPTAIN": "قائد",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
      "BUTTON_TXT": "Buy more credits",
      "DOCUMENTS": "Documents",
      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "تحديث"
    },
    "CHAT_WITH_US": {
      "TITLE": "تحتاج مساعدة؟",
      "DESCRIPTION": "هل تواجه أي مشاكل في الفواتير؟ نحن هنا للمساعدة.",
      "BUTTON_TXT": "تحدث الينا"
    },
-    "NO_BILLING_USER": "حساب الفوترة الخاص بك قيد الإعداد. الرجاء تحديث الصفحة وحاول مرة أخرى."
+    "NO_BILLING_USER": "حساب الفوترة الخاص بك قيد الإعداد. الرجاء تحديث الصفحة وحاول مرة أخرى.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "ملاحظة:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "إلغاء",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "العودة للخلف",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
  },
  "SECURITY_SETTINGS": {
    "TITLE": "Security",
    "DESCRIPTION": "Manage your account security settings.",
    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "أغلق",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "المحادثات",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "تحميل",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "التالي",
+      "SHARE": "مشاركة"
+    }
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "Enable regex validation"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Name",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Created at"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "Created",
    "NEW_MESSAGE": "New message",
    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
      "TIP_EMOJI_ICON": "Show emoji selector",
      "TIP_ATTACH_ICON": "Attach files",
      "TIP_AUDIORECORDER_ICON": "Record audio",
@@ -57,6 +57,13 @@
        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
        "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
        "API": {
          "ERROR_MESSAGE": "We were not able to save the email channel"
        },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
      },
      "LINE_CHANNEL": {
        "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
            "TITLE": "Instagram",
            "DESCRIPTION": "Connect your instagram account"
          },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
          "VOICE": {
            "TITLE": "Voice",
            "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
      "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
      "FORWARD_EMAIL_TITLE": "Forward to Email",
      "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
      "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
      "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
      "LINE": "Line",
      "API": "API Channel",
      "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
      "VOICE": "Voice"
    }
  }
@@ -234,6 +234,7 @@
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
    "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
    "ACTIVE": "Active",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
      "BUTTON_TXT": "Buy more credits",
      "DOCUMENTS": "Documents",
      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
      "BUTTON_TXT": "Chat with us"
    },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
  },
  "SECURITY_SETTINGS": {
    "TITLE": "Security",
    "DESCRIPTION": "Manage your account security settings.",
    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "conversations",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "Enable regex validation"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Име",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Създаден в"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "Created",
    "NEW_MESSAGE": "Ново съобщение",
    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
      "TIP_EMOJI_ICON": "Show emoji selector",
      "TIP_ATTACH_ICON": "Attach files",
      "TIP_AUDIORECORDER_ICON": "Record audio",
@@ -57,6 +57,13 @@
        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
        "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
        "API": {
          "ERROR_MESSAGE": "We were not able to save the email channel"
        },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
      },
      "LINE_CHANNEL": {
        "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
            "TITLE": "Instagram",
            "DESCRIPTION": "Connect your instagram account"
          },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
          "VOICE": {
            "TITLE": "Voice",
            "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
      "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
      "FORWARD_EMAIL_TITLE": "Forward to Email",
      "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
      "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
      "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
      "LINE": "Line",
      "API": "API Channel",
      "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
      "VOICE": "Voice"
    }
  }
@@ -234,6 +234,7 @@
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
    "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Контакти",
    "ACTIVE": "Активен",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
      "BUTTON_TXT": "Buy more credits",
      "DOCUMENTS": "Documents",
      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
      "BUTTON_TXT": "Чатете с нас"
    },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Отмени",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
  },
  "SECURITY_SETTINGS": {
    "TITLE": "Security",
    "DESCRIPTION": "Manage your account security settings.",
    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "разговори",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "Enable regex validation"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Sort by",
+      "OPTIONS": {
+        "NAME": "Name",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Created at"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "Created",
    "NEW_MESSAGE": "New message",
    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "48_HOURS_WINDOW": "48 hour message window restriction",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Show rich text editor",
      "TIP_EMOJI_ICON": "Show emoji selector",
      "TIP_ATTACH_ICON": "Attach files",
      "TIP_AUDIORECORDER_ICON": "Record audio",
@@ -57,6 +57,13 @@
        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
        "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
@@ -381,7 +388,11 @@
        "API": {
          "ERROR_MESSAGE": "We were not able to save the email channel"
        },
-        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Click here",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
      },
      "LINE_CHANNEL": {
        "TITLE": "LINE Channel",
@@ -467,6 +478,10 @@
            "TITLE": "Instagram",
            "DESCRIPTION": "Connect your instagram account"
          },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
          "VOICE": {
            "TITLE": "Voice",
            "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
      "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
      "FORWARD_EMAIL_TITLE": "Forward to Email",
      "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
      "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved.",
      "WHATSAPP_SECTION_SUBHEADER": "This API Key is used for the integration with the WhatsApp APIs.",
@@ -1004,6 +1020,7 @@
      "LINE": "Line",
      "API": "API Channel",
      "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
      "VOICE": "Voice"
    }
  }
@@ -234,6 +234,7 @@
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
    "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
    "ACTIVE": "Active",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
      "BUTTON_TXT": "Buy more credits",
      "DOCUMENTS": "Documents",
      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Refresh"
    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
      "BUTTON_TXT": "Chat with us"
    },
-    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
+    "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Note:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Go Back",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
  },
  "SECURITY_SETTINGS": {
    "TITLE": "Security",
    "DESCRIPTION": "Manage your account security settings.",
    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Close",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "conversations",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Download",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share"
+    }
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "Activa la validació d'expressions regulars"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Ordenat per",
+      "OPTIONS": {
+        "NAME": "Nom",
+        "DOMAIN": "Domini",
+        "CREATED_AT": "Creat per"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "Creat",
    "NEW_MESSAGE": "Nou missatge",
    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "S'estan carregant les converses",
    "CANNOT_REPLY": "No pots respondre degut a",
    "24_HOURS_WINDOW": "Restricció de finestra de missatges de 24 hores",
+    "48_HOURS_WINDOW": "Restricció de finestra de missatges de 48 hores",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "Aquesta conversa no està assignada a tu. Vols assignar-te-la?",
    "ASSIGN_TO_ME": "Assigna'm",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "Llegir més",
      "DISMISS_REPLY": "Ignora la resposta",
      "REPLYING_TO": "Responent a:",
-      "TIP_FORMAT_ICON": "Mostra l'editor de text enriquit",
      "TIP_EMOJI_ICON": "Mostra la selecció d'emoticones",
      "TIP_ATTACH_ICON": "Ajuntar fitxers",
      "TIP_AUDIORECORDER_ICON": "Gravar àudio",
@@ -57,6 +57,13 @@
        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
+      "TIKTOK": {
+        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
+        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
+        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
+        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+      },
      "TWITTER": {
        "HELP": "Per afegir el teu perfil de Twitter com a canal, has d'autentificar el vostre perfil de Twitter fent clic a 'Inicieu la sessió amb Twitter' ",
        "ERROR_MESSAGE": "S'ha produït un error en connectar amb Twitter, torna-ho a provar",
@@ -381,7 +388,11 @@
        "API": {
          "ERROR_MESSAGE": "No hem pogut desar el canal de correu electrònic"
        },
-        "FINISH_MESSAGE": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica."
+        "FINISH_MESSAGE": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica.",
+        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
+        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "CONFIGURE_SMTP_IMAP_LINK": "Clica aquí",
+        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
      },
      "LINE_CHANNEL": {
        "TITLE": "Canal LINE",
@@ -467,6 +478,10 @@
            "TITLE": "Instagram",
            "DESCRIPTION": "Connect your instagram account"
          },
+          "TIKTOK": {
+            "TITLE": "TikTok",
+            "DESCRIPTION": "Connect your TikTok account"
+          },
          "VOICE": {
            "TITLE": "Voice",
            "DESCRIPTION": "Integrate with Twilio Voice"
@@ -707,6 +722,7 @@
      "INBOX_IDENTIFIER_SUB_TEXT": "Utilitza el token \"inbox_identifier\" que es mostra aquí per autenticar els vostres clients de l'API.",
      "FORWARD_EMAIL_TITLE": "Reenvia al correu electrònic",
      "FORWARD_EMAIL_SUB_TEXT": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica.",
+      "FORWARD_EMAIL_NOT_CONFIGURED": "Forwarding emails to your inbox is currently disabled on this installation. To use this feature, it must be enabled by your administrator. Please get in touch with them to proceed.",
      "ALLOW_MESSAGES_AFTER_RESOLVED": "Permet missatges després de resoldre la conversa",
      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Permet als usuaris finals enviar missatges fins i tot després de resoldre la conversa.",
      "WHATSAPP_SECTION_SUBHEADER": "Aquesta API key s'utilitza per a la integració amb les APIs de WhatsApp.",
@@ -1004,6 +1020,7 @@
      "LINE": "Line",
      "API": "Canal de l'API",
      "INSTAGRAM": "Instagram",
+      "TIKTOK": "TikTok",
      "VOICE": "Voice"
    }
  }
@@ -234,6 +234,7 @@
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Selecciona un compte de la llista següent",
    "PROFILE_SETTINGS": "Profile settings",
+    "YEAR_IN_REVIEW": "Year in Review",
    "KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
@@ -306,6 +307,8 @@
    "SETTINGS": "Configuracions",
    "CONTACTS": "Contactes",
    "ACTIVE": "Actiu",
+    "COMPANIES": "Companies",
+    "ALL_COMPANIES": "All Companies",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -398,19 +401,44 @@
      "BUTTON_TXT": "Buy more credits",
      "DOCUMENTS": "Documents",
      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.",
+      "REFRESH_CREDITS": "Actualitza"
    },
    "CHAT_WITH_US": {
      "TITLE": "Necessita ajuda?",
      "DESCRIPTION": "Trobes algun problema en la facturació? Estem aquí per ajudar.",
      "BUTTON_TXT": "Xateja amb nosaltres"
    },
-    "NO_BILLING_USER": "El teu compte de facturació s'està configurant. Actualitza la pàgina i torna-ho a provar."
+    "NO_BILLING_USER": "El teu compte de facturació s'està configurant. Actualitza la pàgina i torna-ho a provar.",
+    "TOPUP": {
+      "BUY_CREDITS": "Buy more credits",
+      "MODAL_TITLE": "Buy AI Credits",
+      "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.",
+      "CREDITS": "CREDITS",
+      "ONE_TIME": "one-time",
+      "POPULAR": "Most Popular",
+      "NOTE_TITLE": "Nota:",
+      "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.",
+      "CANCEL": "Cancel·la",
+      "PURCHASE": "Purchase Credits",
+      "LOADING": "Loading options...",
+      "FETCH_ERROR": "Failed to load credit options. Please try again.",
+      "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
+      "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
+      "CONFIRM": {
+        "TITLE": "Confirm Purchase",
+        "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.",
+        "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.",
+        "GO_BACK": "Torna enrere",
+        "CONFIRM_PURCHASE": "Confirm Purchase"
+      }
+    }
  },
  "SECURITY_SETTINGS": {
    "TITLE": "Security",
    "DESCRIPTION": "Manage your account security settings.",
    "LINK_TEXT": "Learn more about SAML SSO",
+    "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -0,0 +1,64 @@
+{
+  "YEAR_IN_REVIEW": {
+    "TITLE": "Year in Review",
+    "LOADING": "Loading your year in review...",
+    "ERROR": "Failed to load year in review",
+    "CLOSE": "Tanca",
+    "CONVERSATIONS": {
+      "TITLE": "You have handled",
+      "SUBTITLE": "converses",
+      "FALLBACK": "This year wasn't about the numbers. It was about showing up.",
+      "COMPARISON": {
+        "0_50": "You showed up, and that's how every good inbox begins.",
+        "50_100": "You kept the replies flowing and the conversations alive.",
+        "100_500": "You handled serious volume and kept everything on track.",
+        "500_2000": "You kept things moving while the volume kept climbing.",
+        "2000_10000": "You ran high traffic through your inbox without breaking a sweat.",
+        "10000_PLUS": "That's a full city of customers knocking on your door. You made it look effortless."
+      }
+    },
+    "BUSIEST_DAY": {
+      "TITLE": "Your busiest day was",
+      "MESSAGE": "{count} conversations that day.",
+      "COMPARISON": {
+        "0_5": "A warm-up lap that barely woke the inbox.",
+        "5_10": "Enough action to justify a second cup of coffee.",
+        "10_25": "Things got busy and the inbox stayed on its toes.",
+        "25_50": "A proper rush that barely broke a sweat.",
+        "50_100": "Controlled chaos, handled like a normal Tuesday.",
+        "100_500": "Absolute dumpster fire, somehow still shipping replies.",
+        "500_PLUS": "The inbox lost all chill and never slowed down."
+      }
+    },
+    "PERSONALITY": {
+      "TITLE": "Your support personality is",
+      "MESSAGES": {
+        "SWIFT_HELPER": "You replied in {time} on average. Faster than most notifications.",
+        "QUICK_RESPONDER": "You replied in {time} on average. The inbox barely waited.",
+        "STEADY_SUPPORT": "You replied in {time} on average. Calm pace, solid replies.",
+        "THOUGHTFUL_ADVISOR": "You replied in {time} on average. Took the time to get it right."
+      }
+    },
+    "THANK_YOU": {
+      "TITLE": "Congratulations on surviving the inbox of {year}.",
+      "MESSAGE": "Thank you for your incredible dedication to supporting customers throughout this year. Your hard work has made a real difference, and we're grateful to have you on this journey. Here's to making {nextYear} even better together!"
+    },
+    "SHARE_MODAL": {
+      "TITLE": "Share Your Year in Review",
+      "PREPARING": "Preparing your image...",
+      "DOWNLOAD": "Descarrega",
+      "SHARE_TITLE": "My {year} Year in Review",
+      "SHARE_TEXT": "Check out my {year} Year in Review with Chatwoot!",
+      "BRANDING": "Made with Chatwoot"
+    },
+    "BANNER": {
+      "TITLE": "Your {year} Year in Review is here",
+      "BUTTON": "See your impact"
+    },
+    "NAVIGATION": {
+      "PREVIOUS": "Previous",
+      "NEXT": "Next",
+      "SHARE": "Share conversation"
+    }
+  }
+}
@@ -129,6 +129,10 @@
      "ENABLE_REGEX": {
        "LABEL": "Enable regex validation"
      }
+    },
+    "BADGES": {
+      "PRE_CHAT": "Pre-chat",
+      "RESOLUTION": "Resolution"
    }
  }
 }
@@ -102,6 +102,9 @@
      },
      "contact": {
        "CONTENT": "Shared contact"
+      },
+      "embed": {
+        "CONTENT": "Embedded content"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -0,0 +1,32 @@
+{
+  "COMPANIES": {
+    "HEADER": "Companies",
+    "SORT_BY": {
+      "LABEL": "Seřadit podle",
+      "OPTIONS": {
+        "NAME": "Název",
+        "DOMAIN": "Domain",
+        "CREATED_AT": "Vytvořeno"
+      }
+    },
+    "ORDER": {
+      "LABEL": "Order",
+      "OPTIONS": {
+        "ASCENDING": "Ascending",
+        "DESCENDING": "Descending"
+      }
+    },
+    "SEARCH_PLACEHOLDER": "Search companies...",
+    "LOADING": "Loading companies...",
+    "UNNAMED": "Unnamed Company",
+    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "EMPTY_STATE": {
+      "TITLE": "No companies found"
+    }
+  },
+  "COMPANIES_LAYOUT": {
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+    }
+  }
+}
@@ -18,7 +18,8 @@
    "CREATED_AT_LABEL": "Created",
    "NEW_MESSAGE": "New message",
    "CALL": "Call",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_INITIATED": "Calling the contact…",
+    "CALL_FAILED": "Unable to start the call. Please try again.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -456,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TIKTOK": {
+            "PLACEHOLDER": "Add TikTok"
+          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
          },
@@ -32,6 +32,7 @@
    "LOADING_CONVERSATIONS": "Načítání konverzací",
    "CANNOT_REPLY": "Nemůžete odpovědět z důvodu",
    "24_HOURS_WINDOW": "24 hodinové omezení okna",
+    "48_HOURS_WINDOW": "48 hodinové omezení okna",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "Tato konverzace vám není přiřazena. Chcete si přiřadit tuto konverzaci?",
    "ASSIGN_TO_ME": "Přiřadit mi",
@@ -196,7 +197,6 @@
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
-      "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",
      "TIP_EMOJI_ICON": "Zobrazit výběr emoji",
      "TIP_ATTACH_ICON": "Přiložit soubory",
      "TIP_AUDIORECORDER_ICON": "Nahrát zvuk",
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .8.0
 .9.1