Merge branch 'feat/rollup/1-model-write-path' into feat/rollup/2-report-data-source
This commit is contained in:
@@ -1,5 +1,7 @@
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# Raw reporting events and rollup rows do not share a single metric namespace; this registry keeps write and read paths aligned.
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# TODO: Split this into separate registries for raw event mappings and report metric definitions.
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module ReportingEvents::MetricRegistry
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# Maps report summary response keys to the metric definitions they read from.
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SUMMARY_METRICS = {
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resolutions_count: :resolved_conversations_count,
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avg_resolution_time: :avg_resolution_time,
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@@ -7,6 +9,7 @@ module ReportingEvents::MetricRegistry
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reply_time: :avg_reply_time
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}.freeze
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# Expands each raw reporting event into the rollup metric payloads persisted for aggregation.
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EVENT_METRICS = {
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'conversation_resolved' => lambda do |values|
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{
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@@ -20,41 +23,18 @@ module ReportingEvents::MetricRegistry
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'conversation_bot_handoff' => ->(values) { { bot_handoffs_count: count_metric(values[:count]) } }
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}.freeze
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# Describes which report metrics are supported and how each one is sourced and aggregated.
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REPORT_METRICS = {
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conversations_count: { aggregate: :count }.freeze,
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incoming_messages_count: { aggregate: :count }.freeze,
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outgoing_messages_count: { aggregate: :count }.freeze,
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avg_first_response_time: {
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raw_event_name: :first_response,
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rollup_metric: :first_response,
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aggregate: :average
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}.freeze,
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avg_resolution_time: {
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raw_event_name: :conversation_resolved,
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rollup_metric: :resolution_time,
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aggregate: :average
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}.freeze,
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reply_time: {
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raw_event_name: :reply_time,
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rollup_metric: :reply_time,
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aggregate: :average
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}.freeze,
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resolutions_count: {
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raw_event_name: :conversation_resolved,
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rollup_metric: :resolutions_count,
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aggregate: :count
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}.freeze,
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bot_resolutions_count: {
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raw_event_name: :conversation_bot_resolved,
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rollup_metric: :bot_resolutions_count,
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aggregate: :count
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}.freeze,
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bot_handoffs_count: {
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raw_event_name: :conversation_bot_handoff,
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rollup_metric: :bot_handoffs_count,
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aggregate: :count,
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raw_count_strategy: :distinct_conversation
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}.freeze
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avg_first_response_time: { raw_event_name: :first_response, rollup_metric: :first_response, aggregate: :average }.freeze,
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avg_resolution_time: { raw_event_name: :conversation_resolved, rollup_metric: :resolution_time, aggregate: :average }.freeze,
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reply_time: { raw_event_name: :reply_time, rollup_metric: :reply_time, aggregate: :average }.freeze,
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resolutions_count: { raw_event_name: :conversation_resolved, rollup_metric: :resolutions_count, aggregate: :count }.freeze,
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bot_resolutions_count: { raw_event_name: :conversation_bot_resolved, rollup_metric: :bot_resolutions_count, aggregate: :count }.freeze,
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bot_handoffs_count: { raw_event_name: :conversation_bot_handoff, rollup_metric: :bot_handoffs_count, aggregate: :count,
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raw_count_strategy: :distinct_conversation }.freeze
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}.freeze
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module_function
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