feat: Gate conversation continuity toggle behind inbound_emails feature flag (#13838)

The "conversation continuity via email" toggle was visible to all accounts regardless of whether they had `inbound_emails` enabled. Without inbound email infrastructure, replies to those follow-up emails land in the agent's personal inbox instead of routing back into Chatwoot. The feature appears to work but silently breaks the reply path. The toggle is now gated on the `inbound_emails` feature flag. On self-hosted without the feature, the toggle is hidden entirely. On cloud, it remains visible but disabled with upgrade messaging. On the backend, `inbound_emails` is added to the manually managed features list in `InternalAttributesService` so that Stripe webhook plan syncs don't override it when support enables it for an account. --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2026-04-20 17:47:24 +05:30
parent 1de90ec136
commit 50720f2395
4 changed files with 36 additions and 11 deletions
@@ -745,6 +745,7 @@
      "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
+      "ENABLE_CONTINUITY_VIA_EMAIL_DISABLED_TEXT": "This feature is available on a paid plan. Upgrade to enable conversation continuity via email.",
      "LOCK_TO_SINGLE_CONVERSATION": "Conversation Routing",
      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Configure conversation creation for existing contacts",
      "INBOX_UPDATE_TITLE": "Inbox Settings",
@@ -112,9 +112,33 @@ export default {
    ...mapGetters({
      accountId: 'getCurrentAccountId',
      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
      uiFlags: 'inboxes/getUIFlags',
      portals: 'portals/allPortals',
    }),
+    isInboundEmailEnabled() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.INBOUND_EMAILS
+      );
+    },
+    showContinuityToggle() {
+      if (this.isInboundEmailEnabled) return true;
+      return this.isOnChatwootCloud;
+    },
+    isContinuityDisabled() {
+      return this.isOnChatwootCloud && !this.isInboundEmailEnabled;
+    },
+    continuityDescription() {
+      if (this.isContinuityDisabled) {
+        return this.$t(
+          'INBOX_MGMT.SETTINGS_POPUP.ENABLE_CONTINUITY_VIA_EMAIL_DISABLED_TEXT'
+        );
+      }
+      return this.$t(
+        'INBOX_MGMT.SETTINGS_POPUP.ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT'
+      );
+    },
    selectedTabKey() {
      return this.tabs[this.selectedTabIndex]?.key;
    },
@@ -542,7 +566,8 @@ export default {
            welcome_tagline: this.channelWelcomeTagline || '',
            selectedFeatureFlags: this.selectedFeatureFlags,
            reply_time: this.replyTime || 'in_a_few_minutes',
-            continuity_via_email: this.continuityViaEmail,
+            continuity_via_email:
+              this.isInboundEmailEnabled && this.continuityViaEmail,
          },
        };
        if (this.avatarFile) {
@@ -1148,15 +1173,15 @@ export default {
              />

              <SettingsToggleSection
-                v-if="isAWebWidgetInbox"
+                v-if="isAWebWidgetInbox && showContinuityToggle"
                v-model="continuityViaEmail"
                :header="
                  $t('INBOX_MGMT.SETTINGS_POPUP.ENABLE_CONTINUITY_VIA_EMAIL')
                "
-                :description="
-                  $t(
-                    'INBOX_MGMT.SETTINGS_POPUP.ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT'
-                  )
+                :description="continuityDescription"
+                :hide-toggle="isContinuityDisabled"
+                :class="
+                  isContinuityDisabled ? 'cursor-not-allowed opacity-50' : ''
                "
              />
            </SettingsAccordion>