feat: Show unread count for all conversations (#14627)

## Description

Adds the unread count for All Conversations to the left sidebar. The
unread counts API now returns an `all_count` aggregate based on the same
permission-scoped inbox counts already used for sidebar badges, and the
sidebar renders that backend-provided value on the All Conversations
item.

Fixes
[CW-7240](https://linear.app/chatwoot/issue/CW-7240/unread-count-for-all-conversations)

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

- `bundle exec rspec
spec/services/conversations/unread_counts/counter_spec.rb
spec/enterprise/services/conversations/unread_counts/counter_spec.rb
spec/controllers/api/v1/accounts/conversations_controller_spec.rb`
- `pnpm test
app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/actions.spec.js
app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/getters.spec.js
app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/mutations.spec.js`
- `pnpm exec eslint
app/javascript/dashboard/components-next/sidebar/Sidebar.vue
app/javascript/dashboard/store/modules/conversationUnreadCounts.js
app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/actions.spec.js
app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/getters.spec.js
app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/mutations.spec.js`
- `bundle exec rubocop
app/services/conversations/unread_counts/counter.rb
spec/services/conversations/unread_counts/counter_spec.rb
spec/enterprise/services/conversations/unread_counts/counter_spec.rb
spec/controllers/api/v1/accounts/conversations_controller_spec.rb`

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Sony Mathew
2026-06-11 13:05:52 +05:30
committed by GitHub
co-authored by Muhsin Keloth
parent c6e5657ee5
commit 4d3196b02f
9 changed files with 60 additions and 6 deletions
@@ -175,6 +175,9 @@ useEventListener(document, 'touchend', onResizeEnd);
const inboxes = useMapGetter('inboxes/getInboxes');
const labels = useMapGetter('labels/getLabelsOnSidebar');
const allUnreadCount = useMapGetter(
'conversationUnreadCounts/getAllUnreadCount'
);
const getInboxUnreadCount = useMapGetter(
'conversationUnreadCounts/getInboxUnreadCount'
);
@@ -297,6 +300,7 @@ const menuItems = computed(() => {
{
name: 'All',
label: t('SIDEBAR.ALL_CONVERSATIONS'),
badgeCount: allUnreadCount.value,
activeOn: ['inbox_conversation'],
to: accountScopedRoute('home'),
},
@@ -2,15 +2,21 @@ import ConversationAPI from '../../api/conversations';
import types from '../mutation-types';
export const state = {
allCount: 0,
inboxes: {},
labels: {},
teams: {},
};
const normalizeCount = count => {
const parsedCount = Number(count);
return Number.isFinite(parsedCount) && parsedCount > 0 ? parsedCount : 0;
};
const normalizeCounts = counts => {
return Object.entries(counts || {}).reduce((result, [id, count]) => {
const parsedCount = Number(count);
if (Number.isFinite(parsedCount) && parsedCount > 0) {
const parsedCount = normalizeCount(count);
if (parsedCount > 0) {
result[String(id)] = parsedCount;
}
@@ -19,6 +25,9 @@ const normalizeCounts = counts => {
};
export const getters = {
getAllUnreadCount($state) {
return $state.allCount;
},
getInboxUnreadCount: $state => inboxId => {
return $state.inboxes[String(inboxId)] || 0;
},
@@ -55,6 +64,7 @@ export const actions = {
export const mutations = {
[types.SET_CONVERSATION_UNREAD_COUNTS]($state, payload = {}) {
$state.allCount = normalizeCount(payload.all_count);
$state.inboxes = normalizeCounts(payload.inboxes);
$state.labels = normalizeCounts(payload.labels);
$state.teams = normalizeCounts(payload.teams);
@@ -15,6 +15,7 @@ describe('#actions', () => {
describe('#get', () => {
it('commits unread counts when API is successful', async () => {
const payload = {
all_count: 2,
inboxes: { 1: '2' },
labels: { 3: 4 },
teams: { 5: 6 },
@@ -3,6 +3,7 @@ import { getters } from '../../conversationUnreadCounts';
describe('#getters', () => {
it('returns inbox unread count by id', () => {
const state = {
allCount: 0,
inboxes: { 1: 2 },
labels: {},
teams: {},
@@ -15,6 +16,7 @@ describe('#getters', () => {
it('returns label unread count by id', () => {
const state = {
allCount: 0,
inboxes: {},
labels: { 3: 4 },
teams: {},
@@ -27,6 +29,7 @@ describe('#getters', () => {
it('returns team unread count by id', () => {
const state = {
allCount: 0,
inboxes: {},
labels: {},
teams: { 5: 6 },
@@ -37,8 +40,20 @@ describe('#getters', () => {
expect(getters.getTeamUnreadCount(state)(6)).toBe(0);
});
it('returns all unread count', () => {
const state = {
allCount: 7,
inboxes: {},
labels: {},
teams: {},
};
expect(getters.getAllUnreadCount(state)).toBe(7);
});
it('returns unread count maps', () => {
const state = {
allCount: 0,
inboxes: { 1: 2 },
labels: { 3: 4 },
teams: { 5: 6 },
@@ -4,9 +4,10 @@ import { mutations } from '../../conversationUnreadCounts';
describe('#mutations', () => {
describe('#SET_CONVERSATION_UNREAD_COUNTS', () => {
it('normalizes unread count payload', () => {
const state = { inboxes: {}, labels: {}, teams: {} };
const state = { allCount: 0, inboxes: {}, labels: {}, teams: {} };
mutations[types.SET_CONVERSATION_UNREAD_COUNTS](state, {
all_count: '3',
inboxes: {
1: '2',
2: 0,
@@ -23,6 +24,7 @@ describe('#mutations', () => {
});
expect(state).toEqual({
allCount: 3,
inboxes: { 1: 2 },
labels: { 4: 5 },
teams: { 6: 7 },
@@ -31,6 +33,7 @@ describe('#mutations', () => {
it('clears counts when payload is empty', () => {
const state = {
allCount: 2,
inboxes: { 1: 2 },
labels: { 4: 5 },
teams: { 6: 7 },
@@ -39,10 +42,21 @@ describe('#mutations', () => {
mutations[types.SET_CONVERSATION_UNREAD_COUNTS](state, {});
expect(state).toEqual({
allCount: 0,
inboxes: {},
labels: {},
teams: {},
});
});
it('normalizes invalid aggregate counts to zero', () => {
const state = { allCount: 2, inboxes: {}, labels: {}, teams: {} };
mutations[types.SET_CONVERSATION_UNREAD_COUNTS](state, {
all_count: 'invalid',
});
expect(state.allCount).toBe(0);
});
});
});
@@ -19,8 +19,11 @@ class Conversations::UnreadCounts::Counter
ensure_base_cache!
ensure_assignment_cache! if assignment_mode?
inbox_counts = unread_inbox_counts
{
inboxes: unread_inbox_counts,
all_count: inbox_counts.values.sum,
inboxes: inbox_counts,
labels: unread_label_counts,
teams: unread_team_counts
}
@@ -191,7 +194,7 @@ class Conversations::UnreadCounts::Counter
end
def empty_counts
{ inboxes: {}, labels: {}, teams: {} }
{ all_count: 0, inboxes: {}, labels: {}, teams: {} }
end
def store
@@ -141,6 +141,7 @@ RSpec.describe 'Conversations API', type: :request do
expect(response).to have_http_status(:success)
expect(response.parsed_body['payload']).to eq(
'all_count' => 1,
'inboxes' => { visible_inbox.id.to_s => 1 },
'labels' => { label.id.to_s => 1 },
'teams' => {}
@@ -26,6 +26,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: agent).perform
expect(result[:all_count]).to eq(2)
expect(result[:inboxes]).to eq(inbox.id.to_s => 2)
expect(result[:labels]).to eq(label.id.to_s => 2)
expect(result[:teams]).to eq(team.id.to_s => 2)
@@ -40,6 +41,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: agent).perform
expect(result[:all_count]).to eq(2)
expect(result[:inboxes]).to eq(inbox.id.to_s => 2)
expect(result[:labels]).to eq(label.id.to_s => 2)
expect(result[:teams]).to eq(team.id.to_s => 2)
@@ -53,6 +55,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: agent).perform
expect(result[:all_count]).to eq(1)
expect(result[:inboxes]).to eq(inbox.id.to_s => 1)
expect(result[:labels]).to eq(label.id.to_s => 1)
expect(result[:teams]).to eq(team.id.to_s => 1)
@@ -65,7 +68,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: agent).perform
expect(result).to eq(inboxes: {}, labels: {}, teams: {})
expect(result).to eq(all_count: 0, inboxes: {}, labels: {}, teams: {})
expect(store.base_ready?(account.id)).to be(false)
expect(store.assignment_ready?(account.id)).to be(false)
end
@@ -62,6 +62,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: agent).perform
expect(result).to eq(
all_count: 1,
inboxes: { visible_inbox.id.to_s => 1 },
labels: { label.id.to_s => 1 },
teams: { visible_team.id.to_s => 1 }
@@ -75,6 +76,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: admin).perform
expect(result).to eq(
all_count: 2,
inboxes: { visible_inbox.id.to_s => 1, hidden_inbox.id.to_s => 1 },
labels: { label.id.to_s => 2 },
teams: { visible_team.id.to_s => 2 }
@@ -87,6 +89,7 @@ RSpec.describe Conversations::UnreadCounts::Counter do
result = described_class.new(account: account, user: agent).perform
expect(result).to eq(
all_count: 1,
inboxes: { visible_inbox.id.to_s => 1 },
labels: {},
teams: { visible_team.id.to_s => 1 }