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fix(voice): direction-aware copy for voice call bubble

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Outbound IN_PROGRESS no longer claims "They answered" — the backend can
flip in_progress before the contact actually picks up (Twilio agent-join
flow), so the label "Call in progress" stands on its own. Outbound
no_answer now reads "Contact didn't pick up" instead of the inbound
"Missed call / No answer" framing, and outbound ringing shows
"Calling…" instead of "Not answered yet".
This commit is contained in:
Tanmay Deep Sharma
2026-05-05 14:14:52 +07:00
parent 5dda138ee7
commit 4a79abb367
2 changed files with 26 additions and 9 deletions
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app/javascript/dashboard/components-next/message/bubbles/VoiceCall.vue
+22 -9
View File
@@ -97,20 +97,30 @@ const labelKey = computed(() => {
? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
}
return isFailed.value
? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
if (isFailed.value) {
return isOutbound.value
? 'CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_LABEL'
: 'CONVERSATION.VOICE_CALL.MISSED_CALL';
}
return 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
});
const subtext = computed(() => {
if (status.value === VOICE_CALL_STATUS.RINGING) {
return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
return isOutbound.value
? t('CONVERSATION.VOICE_CALL.CALLING')
: t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
}
if (status.value === VOICE_CALL_STATUS.COMPLETED) {
return formattedDuration.value;
}
if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
if (isOutbound.value) return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
// Outbound calls can flip to in-progress before the contact actually
// picks up (e.g., Twilio marks in-progress when the agent joins the
// conference); claiming "they answered" here would be misleading. The
// 'Call in progress' label alone is accurate; the floating widget shows
// the live duration.
if (isOutbound.value) return null;
if (didCurrentUserAnswer.value) {
return t('CONVERSATION.VOICE_CALL.YOU_ANSWERED');
}
@@ -119,11 +129,14 @@ const subtext = computed(() => {
agentName: displayAgentName.value,
});
}
return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
return null;
}
return isFailed.value
? t('CONVERSATION.VOICE_CALL.NO_ANSWER')
: t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
if (isFailed.value) {
return isOutbound.value
? t('CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_SUBTEXT')
: t('CONVERSATION.VOICE_CALL.MISSED_CALL_INBOUND_SUBTEXT');
}
return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
});
const iconName = computed(() => {