Tanmay Deep Sharma
4a79abb367
Outbound IN_PROGRESS no longer claims "They answered" — the backend can flip in_progress before the contact actually picks up (Twilio agent-join flow), so the label "Call in progress" stands on its own. Outbound no_answer now reads "Contact didn't pick up" instead of the inbound "Missed call / No answer" framing, and outbound ringing shows "Calling…" instead of "Not answered yet".
244 lines
8.4 KiB
Vue
244 lines
8.4 KiB
Vue
<script setup>
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import { computed } from 'vue';
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import { useI18n } from 'vue-i18n';
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import { useStore } from 'vuex';
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import { useMessageContext } from '../provider.js';
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import { VOICE_CALL_STATUS } from '../constants';
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import { useCallSession } from 'dashboard/composables/useCallSession';
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import { formatDuration } from 'shared/helpers/timeHelper';
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import Icon from 'dashboard/components-next/icon/Icon.vue';
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import BaseBubble from 'next/message/bubbles/Base.vue';
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import AudioChip from 'next/message/chips/Audio.vue';
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const LABEL_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
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[VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
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};
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const ICON_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
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[VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
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[VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
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};
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const BG_COLOR_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'bg-n-teal-9',
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[VOICE_CALL_STATUS.RINGING]: 'bg-n-teal-9 animate-pulse',
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[VOICE_CALL_STATUS.COMPLETED]: 'bg-n-slate-11',
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[VOICE_CALL_STATUS.NO_ANSWER]: 'bg-n-ruby-9',
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[VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
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};
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const { t } = useI18n();
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const store = useStore();
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const {
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call,
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attachments,
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contentAttributes,
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conversationId,
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currentUserId,
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inboxId,
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} = useMessageContext();
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const { joinCall, endCall, activeCall, hasActiveCall, isJoining } =
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useCallSession();
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const status = computed(() => call.value?.status);
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const isOutbound = computed(() => call.value?.direction === 'outgoing');
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const isFailed = computed(() =>
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[VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
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);
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const acceptedByAgentId = computed(() => call.value?.acceptedByAgentId);
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const didCurrentUserAnswer = computed(
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() =>
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!!acceptedByAgentId.value && acceptedByAgentId.value === currentUserId.value
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);
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// Pickup auto-assigns the conversation, so the assignee is a safe display proxy
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// for the answerer when the Call payload lacks accepted_by_agent_id (e.g.,
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// Twilio's call-status webhook flipped the call to in-progress before the
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// participant-join webhook claimed it).
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const conversationAssignee = computed(() => {
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const conversation = store.getters.getConversationById?.(
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conversationId?.value
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);
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return conversation?.meta?.assignee || null;
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});
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const displayAgentName = computed(() => {
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if (call.value?.acceptedByAgentName) return call.value.acceptedByAgentName;
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if (acceptedByAgentId.value) {
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const agent = store.getters['agents/getAgentById'](acceptedByAgentId.value);
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if (agent?.available_name) return agent.available_name;
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if (agent?.name) return agent.name;
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}
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return conversationAssignee.value?.name || null;
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});
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const audioAttachment = computed(() =>
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(attachments?.value || []).find(a => a.fileType === 'audio')
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);
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// Duration may arrive on call.duration_seconds (push_event_data) or
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// content_attributes.data.duration_seconds — and either may be camelCased
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// upstream, so check every variant.
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const durationSeconds = computed(() => {
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const fromCall = call.value?.durationSeconds || call.value?.duration_seconds;
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if (fromCall != null) return fromCall;
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const data = contentAttributes?.value?.data;
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return data?.durationSeconds || data?.duration_seconds;
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});
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const formattedDuration = computed(() => formatDuration(durationSeconds.value));
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const labelKey = computed(() => {
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if (LABEL_MAP[status.value]) return LABEL_MAP[status.value];
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if (status.value === VOICE_CALL_STATUS.RINGING) {
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return isOutbound.value
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? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
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: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
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}
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if (isFailed.value) {
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return isOutbound.value
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? 'CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_LABEL'
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: 'CONVERSATION.VOICE_CALL.MISSED_CALL';
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}
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return 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
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});
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const subtext = computed(() => {
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if (status.value === VOICE_CALL_STATUS.RINGING) {
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return isOutbound.value
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? t('CONVERSATION.VOICE_CALL.CALLING')
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: t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
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}
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if (status.value === VOICE_CALL_STATUS.COMPLETED) {
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return formattedDuration.value;
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}
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if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
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// Outbound calls can flip to in-progress before the contact actually
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// picks up (e.g., Twilio marks in-progress when the agent joins the
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// conference); claiming "they answered" here would be misleading. The
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// 'Call in progress' label alone is accurate; the floating widget shows
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// the live duration.
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if (isOutbound.value) return null;
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if (didCurrentUserAnswer.value) {
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return t('CONVERSATION.VOICE_CALL.YOU_ANSWERED');
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}
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if (displayAgentName.value) {
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return t('CONVERSATION.VOICE_CALL.AGENT_ANSWERED', {
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agentName: displayAgentName.value,
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});
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}
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return null;
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}
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if (isFailed.value) {
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return isOutbound.value
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? t('CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_SUBTEXT')
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: t('CONVERSATION.VOICE_CALL.MISSED_CALL_INBOUND_SUBTEXT');
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}
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return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
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});
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const iconName = computed(() => {
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if (ICON_MAP[status.value]) return ICON_MAP[status.value];
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return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
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});
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const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
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const callSid = computed(() => call.value?.providerCallId);
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// Show "Join call" when the call is still ringing, no agent has claimed it,
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// and the conversation is unassigned or assigned to the current user. Mirrors
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// the eligibility used by FloatingCallWidget so the bubble can act as a
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// recovery affordance after a refresh or missed widget.
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const canJoinCall = computed(() => {
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if (status.value !== VOICE_CALL_STATUS.RINGING) return false;
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if (isOutbound.value) return false;
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if (acceptedByAgentId.value) return false;
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if (!callSid.value || !inboxId.value || !conversationId.value) return false;
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// Suppress the button once this call is the local active session — the
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// message status webhook may lag behind, so we can't rely on `status` alone
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// to hide it after a successful join from this client.
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if (hasActiveCall.value && activeCall.value?.callSid === callSid.value)
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return false;
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const assignee = conversationAssignee.value;
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if (assignee?.id && assignee.id !== currentUserId.value) return false;
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return true;
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});
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const recordingAttachment = computed(() => {
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if (audioAttachment.value) return audioAttachment.value;
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const url = call.value?.recordingUrl;
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if (!url) return null;
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return {
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dataUrl: url,
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fileType: 'audio',
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extension: 'wav',
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transcribedText: call.value?.transcript || '',
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};
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});
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const handleJoinCall = async () => {
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if (!canJoinCall.value || isJoining.value) return;
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if (hasActiveCall.value && activeCall.value?.callSid !== callSid.value) {
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await endCall({
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conversationId: activeCall.value.conversationId,
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inboxId: activeCall.value.inboxId,
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callSid: activeCall.value.callSid,
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});
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}
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await joinCall({
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conversationId: conversationId.value,
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inboxId: inboxId.value,
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callSid: callSid.value,
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});
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};
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</script>
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<template>
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<BaseBubble class="p-0 border-none" hide-meta>
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<div class="flex overflow-hidden flex-col w-full max-w-sm">
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<div class="flex gap-3 items-center p-3 w-full">
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<div
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class="flex justify-center items-center rounded-full size-10 shrink-0"
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:class="bgColor"
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>
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<Icon
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class="size-5"
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:icon="iconName"
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:class="{
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'text-n-slate-1': status === VOICE_CALL_STATUS.COMPLETED,
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'text-white': status !== VOICE_CALL_STATUS.COMPLETED,
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}"
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/>
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</div>
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<div class="flex overflow-hidden flex-col flex-grow">
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<span class="text-sm font-medium truncate text-n-slate-12">
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{{ $t(labelKey) }}
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</span>
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<span v-if="subtext" class="text-xs text-n-slate-11">
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{{ subtext }}
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</span>
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<button
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v-if="canJoinCall"
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type="button"
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class="p-0 mt-1 text-xs font-medium text-start text-n-teal-10 hover:text-n-teal-11 disabled:opacity-50"
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:disabled="isJoining"
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@click="handleJoinCall"
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>
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{{ $t('CONVERSATION.VOICE_CALL.JOIN_CALL') }}
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</button>
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</div>
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</div>
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<div v-if="recordingAttachment" class="px-3 pb-3 w-full">
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<AudioChip :attachment="recordingAttachment" class="text-n-slate-12" />
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</div>
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</div>
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</BaseBubble>
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</template>
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