Merge branch 'develop' into feat/CW-3082

This commit is contained in:
Sivin Varghese
2024-03-21 15:08:36 +05:30
committed by GitHub
39 changed files with 959 additions and 734 deletions
@@ -65,6 +65,10 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
contacts = result[:contacts]
@contacts_count = result[:count]
@contacts = fetch_contacts(contacts)
rescue CustomExceptions::CustomFilter::InvalidAttribute,
CustomExceptions::CustomFilter::InvalidOperator,
CustomExceptions::CustomFilter::InvalidValue => e
render_could_not_create_error(e.message)
end
def contactable_inboxes
@@ -44,6 +44,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
result = ::Conversations::FilterService.new(params.permit!, current_user).perform
@conversations = result[:conversations]
@conversations_count = result[:count]
rescue CustomExceptions::CustomFilter::InvalidAttribute,
CustomExceptions::CustomFilter::InvalidOperator,
CustomExceptions::CustomFilter::InvalidValue => e
render_could_not_create_error(e.message)
end
def mute
@@ -0,0 +1,5 @@
module DomainHelper
def self.chatwoot_domain?(domain = request.host)
[URI.parse(ENV.fetch('FRONTEND_URL', '')).host, URI.parse(ENV.fetch('HELPCENTER_URL', '')).host].include?(domain)
end
end
+15
View File
@@ -6,6 +6,7 @@ module SwitchLocale
def switch_locale(&)
# priority is for locale set in query string (mostly for widget/from js sdk)
locale ||= locale_from_params
locale ||= locale_from_custom_domain
# if locale is not set in account, let's use DEFAULT_LOCALE env variable
locale ||= locale_from_env_variable
set_locale(locale, &)
@@ -16,6 +17,20 @@ module SwitchLocale
set_locale(locale, &)
end
# If the request is coming from a custom domain, it should be for a helpcenter portal
# We will use the portal locale in such cases
def locale_from_custom_domain(&)
return if params[:locale]
domain = request.host
return if DomainHelper.chatwoot_domain?(domain)
@portal = Portal.find_by(custom_domain: domain)
return unless @portal
@portal.default_locale
end
def set_locale(locale, &)
# if locale is empty, use default_locale
locale ||= I18n.default_locale
+1
View File
@@ -18,6 +18,7 @@ class DashboardController < ActionController::Base
'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
'INSTALLATION_NAME',
'WIDGET_BRAND_URL', 'TERMS_URL',
'BRAND_URL', 'BRAND_NAME',
'PRIVACY_URL',
'DISPLAY_MANIFEST',
'CREATE_NEW_ACCOUNT_FROM_DASHBOARD',
@@ -47,7 +47,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
@locale = if article.category.present?
article.category.locale
else
'en'
article.portal.default_locale
end
I18n.with_locale(@locale, &)
+1 -2
View File
@@ -8,8 +8,7 @@ class PublicController < ActionController::Base
def ensure_custom_domain_request
domain = request.host
return if [URI.parse(ENV.fetch('FRONTEND_URL', '')).host, URI.parse(ENV.fetch('HELPCENTER_URL', '')).host].include?(domain)
return if DomainHelper.chatwoot_domain?(domain)
@portal = ::Portal.find_by(custom_domain: domain)
return if @portal.present?
+84
View File
@@ -0,0 +1,84 @@
module FilterHelper
def build_condition_query(model_filters, query_hash, current_index)
current_filter = model_filters[query_hash['attribute_key']]
# Throw InvalidOperator Error if the attribute is a standard attribute
# and the operator is not allowed in the config
if current_filter.present? && current_filter['filter_operators'].exclude?(query_hash[:filter_operator])
raise CustomExceptions::CustomFilter::InvalidOperator.new(
attribute_name: query_hash['attribute_key'],
allowed_keys: current_filter['filter_operators']
)
end
# Every other filter expects a value to be present
if %w[is_present is_not_present].exclude?(query_hash[:filter_operator]) && query_hash['values'].blank?
raise CustomExceptions::CustomFilter::InvalidValue.new(attribute_name: query_hash['attribute_key'])
end
condition_query = build_condition_query_string(current_filter, query_hash, current_index)
# The query becomes empty only when it doesn't match to any supported
# standard attribute or custom attribute defined in the account.
if condition_query.empty?
raise CustomExceptions::CustomFilter::InvalidAttribute.new(key: query_hash['attribute_key'],
allowed_keys: model_filters.keys)
end
condition_query
end
def build_condition_query_string(current_filter, query_hash, current_index)
filter_operator_value = filter_operation(query_hash, current_index)
return handle_nil_filter(query_hash, current_index) if current_filter.nil?
case current_filter['attribute_type']
when 'additional_attributes'
handle_additional_attributes(query_hash, filter_operator_value, current_filter['data_type'])
else
handle_standard_attributes(current_filter, query_hash, current_index, filter_operator_value)
end
end
def handle_nil_filter(query_hash, current_index)
attribute_type = "#{filter_config[:entity].downcase}_attribute"
custom_attribute_query(query_hash, attribute_type, current_index)
end
def handle_additional_attributes(query_hash, filter_operator_value, data_type)
if data_type == 'text_case_insensitive'
"LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
"#{filter_operator_value} #{query_hash[:query_operator]}"
else
"#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
"#{filter_operator_value} #{query_hash[:query_operator]} "
end
end
def handle_standard_attributes(current_filter, query_hash, current_index, filter_operator_value)
case current_filter['data_type']
when 'date'
date_filter(current_filter, query_hash, filter_operator_value)
when 'labels'
tag_filter_query(query_hash, current_index)
when 'text_case_insensitive'
text_case_insensitive_filter(query_hash, filter_operator_value)
else
default_filter(query_hash, filter_operator_value)
end
end
def date_filter(current_filter, query_hash, filter_operator_value)
"(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
"#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
end
def text_case_insensitive_filter(query_hash, filter_operator_value)
"LOWER(#{filter_config[:table_name]}.#{query_hash[:attribute_key]}) " \
"#{filter_operator_value} #{query_hash[:query_operator]}"
end
def default_filter(query_hash, filter_operator_value)
"#{filter_config[:table_name]}.#{query_hash[:attribute_key]} #{filter_operator_value} #{query_hash[:query_operator]}"
end
end
@@ -44,7 +44,8 @@
"CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
"CREATED_AT": "Created At",
"LAST_ACTIVITY": "Last Activity",
"REFERER_LINK": "Referrer link"
"REFERER_LINK": "Referrer link",
"BLOCKED": "Blocked"
},
"GROUPS": {
"STANDARD_FILTERS": "Standard Filters",
@@ -1,6 +1,9 @@
{
"SLA": {
"HEADER": "SLA",
"ADD_ACTION": "Add SLA",
"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
"LEARN_MORE": "Learn more about SLA",
"HEADER_BTN_TXT": "Add SLA",
"LOADING": "Fetching SLAs",
"SEARCH_404": "There are no items matching this query",
@@ -9,7 +12,14 @@
"404": "There are no SLAs available in this account.",
"TITLE": "Manage SLA",
"DESC": "SLAs: Friendly promises for great service!",
"TABLE_HEADER": ["Name", "Description", "FRT", "NRT", "RT", "Business Hours"]
"TABLE_HEADER": [
"Name",
"Description",
"FRT",
"NRT",
"RT",
"Business Hours"
]
},
"FORM": {
"NAME": {
@@ -243,7 +243,7 @@ export default {
attr.attribute_display_type === 'checkbox'
);
});
if (isCustomAttributeCheckbox) {
if (isCustomAttributeCheckbox || type === 'blocked') {
return [
{
id: true,
@@ -76,6 +76,14 @@ const filterTypes = [
filterOperators: OPERATOR_TYPES_5,
attributeModel: 'standard',
},
{
attributeKey: 'blocked',
attributeI18nKey: 'BLOCKED',
inputType: 'search_select',
dataType: 'text',
filterOperators: OPERATOR_TYPES_1,
attributeModel: 'standard',
},
];
export const filterAttributeGroups = [
@@ -115,6 +123,10 @@ export const filterAttributeGroups = [
key: 'last_activity_at',
i18nKey: 'LAST_ACTIVITY',
},
{
key: 'blocked',
i18nKey: 'BLOCKED',
},
],
},
];
@@ -0,0 +1,21 @@
<script setup>
defineProps({
keepAlive: {
type: Boolean,
default: true,
},
});
</script>
<template>
<div
class="flex flex-col w-full h-full px-5 pt-8 m-0 overflow-auto bg-white sm:px-16 sm:pt-16 dark:bg-slate-900"
>
<div class="flex items-start max-w-[900px] w-full">
<keep-alive v-if="keepAlive">
<router-view />
</keep-alive>
<router-view v-else />
</div>
</div>
</template>
@@ -0,0 +1,100 @@
<script setup>
defineProps({
title: {
type: String,
required: true,
},
description: {
type: String,
required: true,
},
iconName: {
type: String,
required: true,
},
href: {
type: String,
default: '',
},
linkText: {
type: String,
default: '',
},
});
const openInNewTab = url => {
if (!url) return;
window.open(url, '_blank', 'noopener noreferrer');
};
</script>
<template>
<div class="flex flex-col items-start w-full gap-4">
<!-- Header section with icon, title and action button -->
<div class="flex items-center justify-between w-full gap-4">
<!-- Icon and title container -->
<div class="flex items-center gap-3">
<div
class="flex items-center w-10 h-10 p-1 rounded-full bg-woot-25/60 dark:bg-woot-900/60"
>
<div
class="flex items-center justify-center w-full h-full rounded-full bg-woot-75/70 dark:bg-woot-800/40"
>
<fluent-icon
size="14"
:icon="iconName"
type="outline"
class="flex-shrink-0 text-woot-500 dark:text-woot-500"
/>
</div>
</div>
<h1
class="text-2xl font-medium tracking-tight text-slate-900 dark:text-slate-25"
>
{{ title }}
</h1>
</div>
<!-- Slot for additional actions on larger screens -->
<div class="hidden gap-2 sm:flex">
<slot name="actions" />
</div>
</div>
<!-- Description and optional link -->
<div
class="flex flex-col gap-2 text-slate-600 dark:text-slate-300 max-w-[721px] w-full"
>
<p class="mb-0 text-sm font-normal">
<slot name="description">{{ description }}</slot>
</p>
<!-- Conditional link -->
<a
v-if="href && linkText"
:href="href"
target="_blank"
rel="noopener noreferrer"
class="sm:inline-flex hidden gap-1 w-fit items-center text-woot-500 dark:text-woot-500 text-sm font-medium tracking=[-0.6%] hover:underline"
>
{{ linkText }}
<fluent-icon
size="16"
icon="chevron-right"
type="outline"
class="flex-shrink-0 text-woot-500 dark:text-woot-500"
/>
</a>
</div>
<!-- Mobile view for actions and link -->
<div class="flex items-start justify-start w-full gap-3 sm:hidden">
<slot name="actions" />
<woot-button
v-if="href && linkText"
color-scheme="secondary"
icon="arrow-outwards"
class="flex-row-reverse rounded-xl min-w-0 !bg-slate-50 !text-slate-900 dark:!text-white dark:!bg-slate-800"
@click="openInNewTab(href)"
>
{{ linkText }}
</woot-button>
</div>
</div>
</template>
@@ -0,0 +1,23 @@
<script setup>
import BaseSettingsHeader from '../../components/BaseSettingsHeader.vue';
</script>
<template>
<base-settings-header
:title="$t('SLA.HEADER')"
:description="$t('SLA.DESCRIPTION')"
:link-text="$t('SLA.LEARN_MORE')"
href="/"
icon-name="document-list-clock"
>
<template #actions>
<woot-button
color-scheme="primary"
icon="plus-sign"
class="rounded-xl"
@click="$emit('click')"
>
{{ $t('SLA.ADD_ACTION') }}
</woot-button>
</template>
</base-settings-header>
</template>
@@ -4,6 +4,7 @@
v-else-if="showIcon"
:size="iconSize"
:icon="icon"
class="flex-shrink-0"
:class="className"
/>
</template>
@@ -10,6 +10,7 @@
"arrow-clockwise-outline": "M12 4.75a7.25 7.25 0 1 0 7.201 6.406c-.068-.588.358-1.156.95-1.156.515 0 .968.358 1.03.87a9.25 9.25 0 1 1-3.432-6.116V4.25a1 1 0 1 1 2.001 0v2.698l.034.052h-.034v.25a1 1 0 0 1-1 1h-3a1 1 0 1 1 0-2h.666A7.219 7.219 0 0 0 12 4.75Z",
"arrow-download-outline": "M18.25 20.5a.75.75 0 1 1 0 1.5l-13 .004a.75.75 0 1 1 0-1.5l13-.004ZM11.648 2.012l.102-.007a.75.75 0 0 1 .743.648l.007.102-.001 13.685 3.722-3.72a.75.75 0 0 1 .976-.073l.085.073a.75.75 0 0 1 .072.976l-.073.084-4.997 4.997a.75.75 0 0 1-.976.073l-.085-.073-5.003-4.996a.75.75 0 0 1 .976-1.134l.084.072 3.719 3.714L11 2.755a.75.75 0 0 1 .648-.743l.102-.007-.102.007Z",
"arrow-expand-outline": "M7.669 14.923a1 1 0 0 1 1.414 1.414l-2.668 2.667H8a1 1 0 0 1 .993.884l.007.116a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1v-4a1 1 0 1 1 2 0v1.587l2.669-2.668Zm8.336 6.081a1 1 0 1 1 0-2h1.583l-2.665-2.667a1 1 0 0 1-.083-1.32l.083-.094a1 1 0 0 1 1.414 0l2.668 2.67v-1.589a1 1 0 0 1 .883-.993l.117-.007a1 1 0 0 1 1 1v4a1 1 0 0 1-1 1h-4ZM8 3a1 1 0 0 1 0 2H6.417l2.665 2.668a1 1 0 0 1 .083 1.32l-.083.094a1 1 0 0 1-1.414 0L5 6.412V8a1 1 0 0 1-.883.993L4 9a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h4Zm12.005 0a1 1 0 0 1 1 1v4a1 1 0 1 1-2 0V6.412l-2.668 2.67a1 1 0 0 1-1.32.083l-.094-.083a1 1 0 0 1 0-1.414L17.589 5h-1.584a1 1 0 0 1-.993-.883L15.005 4a1 1 0 0 1 1-1h4Z",
"arrow-outwards-outline": "m16 8.4l-8.875 8.9q-.3.3-.713.3t-.712-.3q-.3-.3-.3-.713t.3-.712L14.6 7H7q-.425 0-.713-.288T6 6q0-.425.288-.713T7 5h10q.425 0 .713.288T18 6v10q0 .425-.288.713T17 17q-.425 0-.713-.288T16 16V8.4Z",
"arrow-redo-outline": "M19.25 2a.75.75 0 0 0-.743.648l-.007.102v5.69l-4.574-4.56a6.41 6.41 0 0 0-8.878-.179l-.186.18a6.41 6.41 0 0 0 0 9.063l8.845 8.84a.75.75 0 0 0 1.06-1.062l-8.845-8.838a4.91 4.91 0 0 1 6.766-7.112l.178.17L17.438 9.5H11.75a.75.75 0 0 0-.743.648L11 10.25c0 .38.282.694.648.743l.102.007h7.5a.75.75 0 0 0 .743-.648L20 10.25v-7.5a.75.75 0 0 0-.75-.75Z",
"arrow-right-import-outline": "M21.25 4.5a.75.75 0 0 1 .743.648L22 5.25v13.004a.75.75 0 0 1-1.493.102l-.007-.102V5.25a.75.75 0 0 1 .75-.75Zm-8.603 1.804l.072-.084a.75.75 0 0 1 .977-.073l.084.073l4.997 4.997a.75.75 0 0 1 .073.976l-.073.085l-4.997 5.003a.75.75 0 0 1-1.133-.976l.072-.084l3.711-3.717H2.75a.75.75 0 0 1-.743-.647L2 11.755a.75.75 0 0 1 .648-.743l.102-.007l13.693-.001l-3.724-3.724a.75.75 0 0 1-.072-.976l.072-.084l-.072.084Z",
"arrow-reply-outline": "M9.277 16.221a.75.75 0 0 1-1.061 1.06l-4.997-5.003a.75.75 0 0 1 0-1.06L8.217 6.22a.75.75 0 0 1 1.061 1.06L5.557 11h7.842c1.595 0 2.81.242 3.889.764l.246.126a6.203 6.203 0 0 1 2.576 2.576c.61 1.14.89 2.418.89 4.135a.75.75 0 0 1-1.5 0c0-1.484-.228-2.52-.713-3.428a4.702 4.702 0 0 0-1.96-1.96c-.838-.448-1.786-.676-3.094-.709L13.4 12.5H5.562l3.715 3.721Z",
@@ -169,6 +170,7 @@
"person-outline": "M17.754 14a2.249 2.249 0 0 1 2.25 2.249v.575c0 .894-.32 1.76-.902 2.438-1.57 1.834-3.957 2.739-7.102 2.739-3.146 0-5.532-.905-7.098-2.74a3.75 3.75 0 0 1-.898-2.435v-.577a2.249 2.249 0 0 1 2.249-2.25h11.501Zm0 1.5H6.253a.749.749 0 0 0-.75.749v.577c0 .536.192 1.054.54 1.461 1.253 1.468 3.219 2.214 5.957 2.214s4.706-.746 5.962-2.214a2.25 2.25 0 0 0 .541-1.463v-.575a.749.749 0 0 0-.749-.75ZM12 2.004a5 5 0 1 1 0 10 5 5 0 0 1 0-10Zm0 1.5a3.5 3.5 0 1 0 0 7 3.5 3.5 0 0 0 0-7Z",
"person-filled": "M17.754 14a2.249 2.249 0 0 1 2.249 2.25v.918a2.75 2.75 0 0 1-.513 1.598c-1.545 2.164-4.07 3.235-7.49 3.235c-3.421 0-5.944-1.072-7.486-3.236a2.75 2.75 0 0 1-.51-1.596v-.92A2.249 2.249 0 0 1 6.251 14h11.502ZM12 2.005a5 5 0 1 1 0 10a5 5 0 0 1 0-10Z",
"play-circle-outline": "M2 12C2 6.477 6.477 2 12 2s10 4.477 10 10s-4.477 10-10 10S2 17.523 2 12Zm8.856-3.845A1.25 1.25 0 0 0 9 9.248v5.504a1.25 1.25 0 0 0 1.856 1.093l5.757-3.189a.75.75 0 0 0 0-1.312l-5.757-3.189Z",
"plus-sign-outline": "M12 19q-.425 0-.713-.288T11 18v-5H6q-.425 0-.713-.288T5 12q0-.425.288-.713T6 11h5V6q0-.425.288-.713T12 5q.425 0 .713.288T13 6v5h5q.425 0 .713.288T19 12q0 .425-.288.713T18 13h-5v5q0 .425-.288.713T12 19Z",
"power-outline": "M8.204 4.82a.75.75 0 0 1 .634 1.36A7.51 7.51 0 0 0 4.5 12.991c0 4.148 3.358 7.51 7.499 7.51s7.499-3.362 7.499-7.51a7.51 7.51 0 0 0-4.323-6.804.75.75 0 1 1 .637-1.358 9.01 9.01 0 0 1 5.186 8.162c0 4.976-4.029 9.01-9 9.01C7.029 22 3 17.966 3 12.99a9.01 9.01 0 0 1 5.204-8.17ZM12 2.496a.75.75 0 0 1 .743.648l.007.102v7.5a.75.75 0 0 1-1.493.102l-.007-.102v-7.5a.75.75 0 0 1 .75-.75Z",
"quote-outline": "M7.5 6a2.5 2.5 0 0 1 2.495 2.336l.005.206c-.01 3.555-1.24 6.614-3.705 9.223a.75.75 0 1 1-1.09-1.03c1.64-1.737 2.66-3.674 3.077-5.859A2.5 2.5 0 1 1 7.5 6Zm9 0a2.5 2.5 0 0 1 2.495 2.336l.005.206c-.01 3.56-1.238 6.614-3.705 9.223a.75.75 0 1 1-1.09-1.03c1.643-1.738 2.662-3.672 3.078-5.859A2.5 2.5 0 1 1 16.5 6Zm-9 1.5a1 1 0 1 0 .993 1.117l.007-.124a1 1 0 0 0-1-.993Zm9 0a1 1 0 1 0 .993 1.117l.007-.124a1 1 0 0 0-1-.993Z",
"repeat-outline": "m14.712 2.289l-.087-.078a1 1 0 0 0-1.327.078l-.078.087a.999.999 0 0 0 .078 1.326l1.299 1.297H8.999l-.24.004A6.997 6.997 0 0 0 2 11.993a6.94 6.94 0 0 0 1.189 3.899a.999.999 0 0 0 1.626-1.163l-.135-.218A4.997 4.997 0 0 1 9 6.998h5.595l-1.297 1.297l-.078.087a.999.999 0 0 0 1.492 1.326l3.006-3.003l.077-.087a.999.999 0 0 0-.078-1.326l-3.005-3.003Zm6.075 5.771A.999.999 0 0 0 19 8.677c0 .209.064.402.172.561a4.997 4.997 0 0 1-4.17 7.75H9.414l1.294-1.29l.083-.096a1 1 0 0 0-.006-1.23l-.077-.088l-.095-.084a1.001 1.001 0 0 0-1.232.006l-.088.078l-3.005 3.003l-.083.095a1 1 0 0 0 .006 1.231l.077.087l3.005 3.003l.095.084a1 1 0 0 0 1.397-1.41l-.077-.087l-1.304-1.303H15l.24-.003a6.997 6.997 0 0 0 5.546-10.927v.003Z",
@@ -5,8 +5,8 @@ class AutomationRules::ConditionValidationService
@rule = rule
@account = rule.account
file = File.read('./lib/filters/filter_keys.json')
@filters = JSON.parse(file)
file = File.read('./lib/filters/filter_keys.yml')
@filters = YAML.safe_load(file)
@conversation_filters = @filters['conversations']
@contact_filters = @filters['contacts']
@@ -11,8 +11,9 @@ class AutomationRules::ConditionsFilterService < FilterService
@account = conversation.account
# setup filters from json file
file = File.read('./lib/filters/filter_keys.json')
@filters = JSON.parse(file)
file = File.read('./lib/filters/filter_keys.yml')
@filters = YAML.safe_load(file)
@conversation_filters = @filters['conversations']
@contact_filters = @filters['contacts']
@message_filters = @filters['messages']
+8 -33
View File
@@ -2,7 +2,7 @@ class Contacts::FilterService < FilterService
ATTRIBUTE_MODEL = 'contact_attribute'.freeze
def perform
@contacts = contact_query_builder
@contacts = query_builder(@filters['contacts'])
{
contacts: @contacts,
@@ -10,38 +10,6 @@ class Contacts::FilterService < FilterService
}
end
def contact_query_builder
contact_filters = @filters['contacts']
@params[:payload].each_with_index do |query_hash, current_index|
current_filter = contact_filters[query_hash['attribute_key']]
@query_string += contact_query_string(current_filter, query_hash, current_index)
end
base_relation.where(@query_string, @filter_values.with_indifferent_access)
end
def contact_query_string(current_filter, query_hash, current_index)
attribute_key = query_hash[:attribute_key]
query_operator = query_hash[:query_operator]
filter_operator_value = filter_operation(query_hash, current_index)
return custom_attribute_query(query_hash, 'contact_attribute', current_index) if current_filter.nil?
case current_filter['attribute_type']
when 'additional_attributes'
" LOWER(contacts.additional_attributes ->> '#{attribute_key}') #{filter_operator_value} #{query_operator} "
when 'date_attributes'
" (contacts.#{attribute_key})::#{current_filter['data_type']} #{filter_operator_value}#{current_filter['data_type']} #{query_operator} "
when 'standard'
if attribute_key == 'labels'
" #{tag_filter_query('Contact', 'contacts', query_hash, current_index)} "
else
" LOWER(contacts.#{attribute_key}) #{filter_operator_value} #{query_operator} "
end
end
end
def filter_values(query_hash)
current_val = query_hash['values'][0]
if query_hash['attribute_key'] == 'phone_number'
@@ -57,6 +25,13 @@ class Contacts::FilterService < FilterService
Current.account.contacts
end
def filter_config
{
entity: 'Contact',
table_name: 'contacts'
}
end
private
def equals_to_filter_string(filter_operator, current_index)
+8 -32
View File
@@ -7,7 +7,7 @@ class Conversations::FilterService < FilterService
end
def perform
@conversations = conversation_query_builder
@conversations = query_builder(@filters['conversations'])
mine_count, unassigned_count, all_count, = set_count_for_all_conversations
assigned_count = all_count - unassigned_count
@@ -22,37 +22,6 @@ class Conversations::FilterService < FilterService
}
end
def conversation_query_builder
conversation_filters = @filters['conversations']
@params[:payload].each_with_index do |query_hash, current_index|
current_filter = conversation_filters[query_hash['attribute_key']]
@query_string += conversation_query_string(current_filter, query_hash, current_index)
end
base_relation.where(@query_string, @filter_values.with_indifferent_access)
end
def conversation_query_string(current_filter, query_hash, current_index)
attribute_key = query_hash[:attribute_key]
query_operator = query_hash[:query_operator]
filter_operator_value = filter_operation(query_hash, current_index)
return custom_attribute_query(query_hash, 'conversation_attribute', current_index) if current_filter.nil?
case current_filter['attribute_type']
when 'additional_attributes'
" conversations.additional_attributes ->> '#{attribute_key}' #{filter_operator_value} #{query_operator} "
when 'date_attributes'
" (conversations.#{attribute_key})::#{current_filter['data_type']} #{filter_operator_value}#{current_filter['data_type']} #{query_operator} "
when 'standard'
if attribute_key == 'labels'
" #{tag_filter_query('Conversation', 'conversations', query_hash, current_index)} "
else
" conversations.#{attribute_key} #{filter_operator_value} #{query_operator} "
end
end
end
def base_relation
@account.conversations.includes(
:taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :messages, :contact_inbox
@@ -63,6 +32,13 @@ class Conversations::FilterService < FilterService
@params[:page] || 1
end
def filter_config
{
entity: 'Conversation',
table_name: 'conversations'
}
end
def conversations
@conversations.sort_on_last_activity_at.page(current_page)
end
+18 -8
View File
@@ -1,6 +1,9 @@
require 'json'
class FilterService
include FilterHelper
include CustomExceptions::CustomFilter
ATTRIBUTE_MODEL = 'conversation_attribute'.freeze
ATTRIBUTE_TYPES = {
date: 'date', text: 'text', number: 'numeric', link: 'text', list: 'text', checkbox: 'boolean'
@@ -9,8 +12,8 @@ class FilterService
def initialize(params, user)
@params = params
@user = user
file = File.read('./lib/filters/filter_keys.json')
@filters = JSON.parse(file)
file = File.read('./lib/filters/filter_keys.yml')
@filters = YAML.safe_load(file)
@query_string = ''
@filter_values = {}
end
@@ -106,7 +109,9 @@ class FilterService
]
end
def tag_filter_query(model_name, table_name, query_hash, current_index)
def tag_filter_query(query_hash, current_index)
model_name = filter_config[:entity]
table_name = filter_config[:table_name]
query_operator = query_hash[:query_operator]
@filter_values["value_#{current_index}"] = filter_values(query_hash)
@@ -130,10 +135,8 @@ class FilterService
def custom_attribute_query(query_hash, custom_attribute_type, current_index)
@attribute_key = query_hash[:attribute_key]
@custom_attribute_type = custom_attribute_type
attribute_data_type
return ' ' if @custom_attribute.blank?
return '' if @custom_attribute.blank?
build_custom_attr_query(query_hash, current_index)
end
@@ -155,9 +158,9 @@ class FilterService
table_name = attribute_model == 'conversation_attribute' ? 'conversations' : 'contacts'
query = if attribute_data_type == 'text'
" LOWER(#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} #{filter_operator_value} #{query_operator} "
"LOWER(#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} #{filter_operator_value} #{query_operator} "
else
" (#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} #{filter_operator_value} #{query_operator} "
"(#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} #{filter_operator_value} #{query_operator} "
end
query + not_in_custom_attr_query(table_name, query_hash, attribute_data_type)
@@ -194,4 +197,11 @@ class FilterService
"NOT LIKE :value_#{current_index}"
end
def query_builder(model_filters)
@params[:payload].each_with_index do |query_hash, current_index|
@query_string += " #{build_condition_query(model_filters, query_hash, current_index).strip}"
end
base_relation.where(@query_string, @filter_values.with_indifferent_access)
end
end
@@ -83,7 +83,7 @@
class="w-24 overflow-hidden text-sm font-medium leading-tight bg-white appearance-none cursor-pointer dark:bg-slate-900 text-ellipsis whitespace-nowrap focus:outline-none focus:shadow-outline locale-switcher"
>
<% @portal.config["allowed_locales"].each do |locale| %>
<option <%= locale == params[:locale] ? 'selected': '' %> value="<%= locale %>"><%= "#{language_name(locale)} (#{locale})" %></option>
<option <%= locale == @locale ? 'selected': '' %> value="<%= locale %>"><%= "#{language_name(locale)} (#{locale})" %></option>
<% end %>
</select>
<%= render partial: 'icons/chevron-down' %>
+3 -1
View File
@@ -77,7 +77,9 @@ en:
name: should not start or end with symbols, and it should not have < > / \ @ characters.
custom_filters:
number_of_records: Limit reached. The maximum number of allowed custom filters for a user per account is 50.
invalid_attribute: Invalid attribute key - [%{key}]. The key should be one of [%{allowed_keys}] or a custom attribute defined in the account.
invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
reports:
period: Reporting period %{since} to %{until}
utc_warning: The report generated is in UTC timezone
@@ -0,0 +1,16 @@
class CreateSlaEvents < ActiveRecord::Migration[7.0]
def change
create_table :sla_events do |t|
t.references :applied_sla, null: false
t.references :conversation, null: false
t.references :account, null: false
t.references :sla_policy, null: false
t.references :inbox, null: false
t.integer :event_type
t.jsonb :meta, default: {}
t.timestamps
end
end
end
+18 -1
View File
@@ -10,7 +10,7 @@
#
# It's strongly recommended that you check this file into your version control system.
ActiveRecord::Schema[7.0].define(version: 2024_03_06_201954) do
ActiveRecord::Schema[7.0].define(version: 2024_03_19_062553) do
# These are extensions that must be enabled in order to support this database
enable_extension "pg_stat_statements"
enable_extension "pg_trgm"
@@ -842,6 +842,23 @@ ActiveRecord::Schema[7.0].define(version: 2024_03_06_201954) do
t.index ["user_id"], name: "index_reporting_events_on_user_id"
end
create_table "sla_events", force: :cascade do |t|
t.bigint "applied_sla_id", null: false
t.bigint "conversation_id", null: false
t.bigint "account_id", null: false
t.bigint "sla_policy_id", null: false
t.bigint "inbox_id", null: false
t.integer "event_type"
t.jsonb "meta", default: {}
t.datetime "created_at", null: false
t.datetime "updated_at", null: false
t.index ["account_id"], name: "index_sla_events_on_account_id"
t.index ["applied_sla_id"], name: "index_sla_events_on_applied_sla_id"
t.index ["conversation_id"], name: "index_sla_events_on_conversation_id"
t.index ["inbox_id"], name: "index_sla_events_on_inbox_id"
t.index ["sla_policy_id"], name: "index_sla_events_on_sla_policy_id"
end
create_table "sla_policies", force: :cascade do |t|
t.string "name", null: false
t.float "first_response_time_threshold"
+2
View File
@@ -22,6 +22,8 @@ class AppliedSla < ApplicationRecord
belongs_to :sla_policy
belongs_to :conversation
has_many :sla_events, dependent: :destroy
validates :account_id, uniqueness: { scope: %i[sla_policy_id conversation_id] }
before_validation :ensure_account_id
+52
View File
@@ -0,0 +1,52 @@
# == Schema Information
#
# Table name: sla_events
#
# id :bigint not null, primary key
# event_type :integer
# meta :jsonb
# created_at :datetime not null
# updated_at :datetime not null
# account_id :bigint not null
# applied_sla_id :bigint not null
# conversation_id :bigint not null
# inbox_id :bigint not null
# sla_policy_id :bigint not null
#
# Indexes
#
# index_sla_events_on_account_id (account_id)
# index_sla_events_on_applied_sla_id (applied_sla_id)
# index_sla_events_on_conversation_id (conversation_id)
# index_sla_events_on_inbox_id (inbox_id)
# index_sla_events_on_sla_policy_id (sla_policy_id)
#
class SlaEvent < ApplicationRecord
belongs_to :account
belongs_to :inbox
belongs_to :conversation
belongs_to :sla_policy
belongs_to :applied_sla
enum event_type: { frt: 0, nrt: 1, rt: 2 }
before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
private
def ensure_applied_sla_id
self.applied_sla_id ||= AppliedSla.find_by(conversation_id: conversation_id)&.last&.id
end
def ensure_account_id
self.account_id ||= conversation&.account_id
end
def ensure_inbox_id
self.inbox_id ||= conversation&.inbox_id
end
def ensure_sla_policy_id
self.sla_policy_id ||= applied_sla&.sla_policy_id
end
end
-195
View File
@@ -1,195 +0,0 @@
{
"conversations": {
"status": {
"attribute_name": "Status",
"input_type": "multi_select",
"table_name": "conversations",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "standard"
},
"assignee_id": {
"attribute_name": "Assignee Name",
"input_type": "search_box with name tags/plain text",
"table_name": "conversations",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"contact_id": {
"attribute_name": "Contact Name",
"input_type": "plain_text",
"table_name": "conversations",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"inbox_id": {
"attribute_name": "Inbox Name",
"input_type": "search_box",
"table_name": "conversations",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"team_id": {
"attribute_name": "Team Name",
"input_type": "search_box",
"table_name": "conversations",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"id": {
"attribute_name": "Conversation Identifier",
"input_type": "textbox",
"table_name": "conversations",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"campaign_id": {
"attribute_name": "Campaign Name",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"labels": {
"attribute_name": "Labels",
"input_type": "tags",
"data_type": "text",
"filter_operators": ["exactly_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"browser_language": {
"attribute_name": "Browser Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"conversation_language": {
"attribute_name": "Conversation Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "additional_attributes"
},
"mail_subject": {
"attribute_name": "Email Subject",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"country_code": {
"attribute_name": "Country Name",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
},
"referer": {
"attribute_name": "Referer link",
"input_type": "textbox",
"data_type": "link",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
},
"plan": {
"attribute_name": "Plan",
"input_type": "multi_select",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
}
},
"contacts": {
"assignee_id": {
"attribute_name": "Assignee Name",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"phone_number": {
"attribute_name": "Phone Number",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "starts_with" ],
"attribute_type": "standard"
},
"contact_id": {
"attribute_name": "Contact Name",
"input_type": "plain_text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"inbox_id": {
"attribute_name": "Inbox Name",
"input_type": "search_box",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"team_id": {
"attribute_name": "Team Name",
"input_type": "search_box",
"data_type": "number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"id": {
"attribute_name": "Conversation Identifier",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"campaign_id": {
"attribute_name": "Campaign Name",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"labels": {
"attribute_name": "Labels",
"input_type": "tags",
"data_type": "text",
"filter_operators": ["exactly_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"browser_language": {
"attribute_name": "Browser Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"mail_subject": {
"attribute_name": "Email Subject",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"email": {
"attribute_name": "Email",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"country_code": {
"attribute_name": "Country Name",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
},
"referer": {
"attribute_name": "Referer link",
"input_type": "textbox",
"data_type": "link",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
}
}
}
+19
View File
@@ -0,0 +1,19 @@
module CustomExceptions::CustomFilter
class InvalidAttribute < CustomExceptions::Base
def message
I18n.t('errors.custom_filters.invalid_attribute', key: @data[:key], allowed_keys: @data[:allowed_keys].join(','))
end
end
class InvalidOperator < CustomExceptions::Base
def message
I18n.t('errors.custom_filters.invalid_operator', attribute_name: @data[:attribute_name], allowed_keys: @data[:allowed_keys].join(','))
end
end
class InvalidValue < CustomExceptions::Base
def message
I18n.t('errors.custom_filters.invalid_value', attribute_name: @data[:attribute_name])
end
end
end
-92
View File
@@ -1,92 +0,0 @@
{
"conversations": [
{
"attribute_key": "status",
"attribute_name": "Status",
"input_type": "multi_select",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "standard"
},
{
"attribute_key": "assigne",
"attribute_name": "Assignee Name",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
{
"attribute_key": "contact",
"attribute_name": "Contact Name",
"input_type": "plain_text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
{
"attribute_key": "inbox",
"attribute_name": "Inbox Name",
"input_type": "search_box",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
{
"attribute_key": "team_id",
"attribute_name": "Team Name",
"input_type": "search_box",
"data_type": "number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
{
"attribute_key": "id",
"attribute_name": "Conversation Identifier",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
{
"attribute_key": "campaign_id",
"attribute_name": "Campaign Name",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
{
"attribute_key": "labels",
"attribute_name": "Labels",
"input_type": "tags",
"data_type": "text",
"filter_operators": ["exactly_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
{
"attribute_key": "browser_language",
"attribute_name": "Browser Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
{
"attribute_key": "country_code",
"attribute_name": "Country Name",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
},
{
"attribute_key": "referer",
"attribute_name": "Referer link",
"input_type": "textbox",
"data_type": "link",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
}
]
}
-204
View File
@@ -1,204 +0,0 @@
{
"conversations": {
"status": {
"attribute_name": "Status",
"input_type": "multi_select",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "standard"
},
"assignee_id": {
"attribute_name": "Assignee Name",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"contact_id": {
"attribute_name": "Contact Name",
"input_type": "plain_text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"inbox_id": {
"attribute_name": "Inbox Name",
"input_type": "search_box",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"team_id": {
"attribute_name": "Team Name",
"input_type": "search_box",
"data_type": "number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"display_id": {
"attribute_name": "Conversation Identifier",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"campaign_id": {
"attribute_name": "Campaign Name",
"input_type": "textbox",
"data_type": "Number",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present" ],
"attribute_type": "standard"
},
"labels": {
"attribute_name": "Labels",
"input_type": "tags",
"data_type": "text",
"filter_operators": ["exactly_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"browser_language": {
"attribute_name": "Browser Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"conversation_language": {
"attribute_name": "Conversation Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "additional_attributes"
},
"country_code": {
"attribute_name": "Country Name",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
},
"referer": {
"attribute_name": "Referer link",
"input_type": "textbox",
"data_type": "link",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "present", "is_not_present" ],
"attribute_type": "additional_attributes"
},
"created_at": {
"attribute_name": "Created At",
"input_type": "date",
"data_type": "date",
"filter_operators": [ "is_greater_than", "is_less_than", "days_before" ],
"attribute_type": "date_attributes"
},
"last_activity_at": {
"attribute_name": "Created At",
"input_type": "date",
"data_type": "date",
"filter_operators": [ "is_greater_than", "is_less_than", "days_before" ],
"attribute_type": "date_attributes"
},
"mail_subject": {
"attribute_name": "Email Subject",
"input_type": "text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain"],
"attribute_type": "additional_attributes"
}
},
"contacts": {
"name": {
"attribute_name": "Name",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"phone_number": {
"attribute_name": "Phone Number",
"input_type": "text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain", "starts_with"],
"attribute_type": "standard"
},
"email": {
"attribute_name": "Email",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"identifier": {
"attribute_name": "Contact Identifier",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "standard"
},
"country_code": {
"attribute_name": "Country",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "additional_attributes"
},
"city": {
"attribute_name": "City",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"browser_language": {
"attribute_name": "Browser Language",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"company": {
"attribute_name": "Company",
"input_type": "textbox",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "additional_attributes"
},
"labels": {
"attribute_name": "Labels",
"input_type": "tags",
"data_type": "text",
"filter_operators": ["exactly_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
},
"created_at": {
"attribute_name": "Created At",
"input_type": "date",
"data_type": "date",
"filter_operators": [ "is_greater_than", "is_less_than", "days_before" ],
"attribute_type": "date_attributes"
},
"last_activity_at": {
"attribute_name": "Created At",
"input_type": "date",
"data_type": "date",
"filter_operators": [ "is_greater_than", "is_less_than", "days_before" ],
"attribute_type": "date_attributes"
}
},
"messages": {
"message_type": {
"attribute_name": "Message Type",
"input_type": "search_box with name tags/plain text",
"data_type": "numeric",
"filter_operators": [ "equal_to", "not_equal_to" ],
"attribute_type": "standard"
},
"content": {
"attribute_name": "Message Content",
"input_type": "search_box with name tags/plain text",
"data_type": "text",
"filter_operators": [ "equal_to", "not_equal_to", "contains", "does_not_contain" ],
"attribute_type": "standard"
}
}
}
+226
View File
@@ -0,0 +1,226 @@
## This file contains the filter configurations which we use for the following
# 1. Conversation Filters (app/services/filter_service.rb)
# 2. Contact Filters (app/services/filter_service.rb)
# 3. Automation Filters (app/services/automation_rules/conditions_filter_service.rb), (app/services/automation_rules/condition_validation_service.rb)
# Format
# - Parent Key (conversation, contact, messages)
# - Key (attribute_name)
# - attribute_type: "standard" : supported ["standard", "additional_attributes (only for conversations and messages)"]
# - data_type: "text" : supported ["text", "text_case_insensitive", "number", "boolean", "labels", "date", "link"]
# - filter_operators: ["equal_to", "not_equal_to", "contains", "does_not_contain", "is_present", "is_not_present", "is_greater_than", "is_less_than", "days_before", "starts_with"]
### ----- Conversation Filters ----- ###
conversations:
status:
attribute_type: "standard"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
assignee_id:
attribute_type: "standard"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
- "is_present"
- "is_not_present"
inbox_id:
attribute_type: "standard"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
- "is_present"
- "is_not_present"
team_id:
attribute_type: "standard"
data_type: "number"
filter_operators:
- "equal_to"
- "not_equal_to"
- "is_present"
- "is_not_present"
display_id:
attribute_type: "standard"
data_type: "Number"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
campaign_id:
attribute_type: "standard"
data_type: "Number"
filter_operators:
- "equal_to"
- "not_equal_to"
- "is_present"
- "is_not_present"
labels:
attribute_type: "standard"
data_type: "labels"
filter_operators:
- "equal_to"
- "not_equal_to"
- "is_present"
- "is_not_present"
browser_language:
attribute_type: "additional_attributes"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
conversation_language:
attribute_type: "additional_attributes"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
country_code:
attribute_type: "additional_attributes"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
referer:
attribute_type: "additional_attributes"
data_type: "link"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
created_at:
attribute_type: "standard"
data_type: "date"
filter_operators:
- "is_greater_than"
- "is_less_than"
- "days_before"
last_activity_at:
attribute_type: "standard"
data_type: "date"
filter_operators:
- "is_greater_than"
- "is_less_than"
- "days_before"
mail_subject:
attribute_type: "additional_attributes"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
### ----- End of Conversation Filters ----- ###
### ----- Contact Filters ----- ###
contacts:
name:
attribute_type: "standard"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
phone_number:
attribute_type: "standard"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
- "starts_with"
email:
attribute_type: "standard"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
identifier:
attribute_type: "standard"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
country_code:
attribute_type: "additional_attributes"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
city:
attribute_type: "additional_attributes"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
company:
attribute_type: "additional_attributes"
data_type: "text_case_insensitive"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
labels:
attribute_type: "standard"
data_type: "labels"
filter_operators:
- "equal_to"
- "not_equal_to"
- "is_present"
- "is_not_present"
created_at:
attribute_type: "standard"
data_type: "date"
filter_operators:
- "is_greater_than"
- "is_less_than"
- "days_before"
last_activity_at:
attribute_type: "standard"
data_type: "date"
filter_operators:
- "is_greater_than"
- "is_less_than"
- "days_before"
blocked:
attribute_type: "standard"
data_type: "boolean"
filter_operators:
- "equal_to"
- "not_equal_to"
### ----- End of Contact Filters ----- ###
### ----- Message Filters ----- ###
messages:
message_type:
attribute_type: "standard"
data_type: "numeric"
filter_operators:
- "equal_to"
- "not_equal_to"
content:
attribute_type: "standard"
data_type: "text"
filter_operators:
- "equal_to"
- "not_equal_to"
- "contains"
- "does_not_contain"
### ----- End of Message Filters ----- ###
@@ -338,14 +338,18 @@ RSpec.describe 'Contacts API', type: :request do
context 'when it is an authenticated user' do
let(:admin) { create(:user, account: account, role: :administrator) }
let!(:contact1) { create(:contact, :with_email, account: account) }
let!(:contact2) { create(:contact, :with_email, name: 'testcontact', account: account, email: 'test@test.com') }
let!(:contact1) { create(:contact, :with_email, account: account, additional_attributes: { country_code: 'US' }) }
let!(:contact2) do
create(:contact, :with_email, name: 'testcontact', account: account, email: 'test@test.com', additional_attributes: { country_code: 'US' })
end
it 'returns all contacts when query is empty' do
post "/api/v1/accounts/#{account.id}/contacts/filter",
params: {
payload: []
},
params: { payload: [
attribute_key: 'country_code',
filter_operator: 'equal_to',
values: ['US']
] },
headers: admin.create_new_auth_token,
as: :json
@@ -353,6 +357,34 @@ RSpec.describe 'Contacts API', type: :request do
expect(response.body).to include(contact2.email)
expect(response.body).to include(contact1.email)
end
it 'returns error the query operator is invalid' do
post "/api/v1/accounts/#{account.id}/contacts/filter",
params: { payload: [
attribute_key: 'country_code',
filter_operator: 'eq',
values: ['US']
] },
headers: admin.create_new_auth_token,
as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(response.body).to include('Invalid operator. The allowed operators for country_code are [equal_to,not_equal_to]')
end
it 'returns error the query value is invalid' do
post "/api/v1/accounts/#{account.id}/contacts/filter",
params: { payload: [
attribute_key: 'country_code',
filter_operator: 'equal_to',
values: []
] },
headers: admin.create_new_auth_token,
as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(response.body).to include('Invalid value. The values provided for country_code are invalid"')
end
end
end
@@ -152,17 +152,56 @@ RSpec.describe 'Conversations API', type: :request do
create(:inbox_member, user: agent, inbox: conversation.inbox)
end
it 'returns all conversations with empty query' do
it 'returns all conversations matching the query' do
post "/api/v1/accounts/#{account.id}/conversations/filter",
headers: agent.create_new_auth_token,
params: { payload: [] },
params: {
payload: [{
attribute_key: 'status',
filter_operator: 'equal_to',
values: ['open']
}]
},
as: :json
expect(response).to have_http_status(:success)
response_data = JSON.parse(response.body, symbolize_names: true)
expect(response_data.count).to eq(2)
end
it 'returns error if the filters contain invalid attributes' do
post "/api/v1/accounts/#{account.id}/conversations/filter",
headers: agent.create_new_auth_token,
params: {
payload: [{
attribute_key: 'phone_number',
filter_operator: 'equal_to',
values: ['open']
}]
},
as: :json
expect(response).to have_http_status(:unprocessable_entity)
response_data = JSON.parse(response.body, symbolize_names: true)
expect(response_data[:error]).to include('Invalid attribute key - [phone_number]')
end
it 'returns error if the filters contain invalid operator' do
post "/api/v1/accounts/#{account.id}/conversations/filter",
headers: agent.create_new_auth_token,
params: {
payload: [{
attribute_key: 'status',
filter_operator: 'eq',
values: ['open']
}]
},
as: :json
expect(response).to have_http_status(:unprocessable_entity)
response_data = JSON.parse(response.body, symbolize_names: true)
expect(response_data[:error]).to eq('Invalid operator. The allowed operators for status are [equal_to,not_equal_to].')
end
end
end
+28
View File
@@ -0,0 +1,28 @@
require 'rails_helper'
RSpec.describe SlaEvent, type: :model do
describe 'associations' do
it { is_expected.to belong_to(:applied_sla) }
it { is_expected.to belong_to(:conversation) }
it { is_expected.to belong_to(:account) }
it { is_expected.to belong_to(:sla_policy) }
it { is_expected.to belong_to(:inbox) }
end
describe 'validates_factory' do
it 'creates valid sla event object' do
sla_event = create(:sla_event)
expect(sla_event.event_type).to eq 'frt'
end
end
describe 'backfilling ids' do
it 'automatically backfills account_id, inbox_id, and sla_id upon creation' do
sla_event = create(:sla_event)
expect(sla_event.account_id).to eq sla_event.conversation.account_id
expect(sla_event.inbox_id).to eq sla_event.conversation.inbox_id
expect(sla_event.sla_policy_id).to eq sla_event.applied_sla.sla_policy_id
end
end
end
+10
View File
@@ -0,0 +1,10 @@
FactoryBot.define do
factory :sla_event do
applied_sla
conversation
event_type { 'frt' }
account { conversation.account }
inbox { conversation.inbox }
sla_policy { applied_sla.sla_policy }
end
end
+169 -145
View File
@@ -7,9 +7,9 @@ describe Contacts::FilterService do
let!(:first_user) { create(:user, account: account) }
let!(:second_user) { create(:user, account: account) }
let!(:inbox) { create(:inbox, account: account, enable_auto_assignment: false) }
let(:en_contact) { create(:contact, account: account, additional_attributes: { 'browser_language': 'en' }) }
let(:el_contact) { create(:contact, account: account, additional_attributes: { 'browser_language': 'el' }) }
let(:cs_contact) { create(:contact, account: account, additional_attributes: { 'browser_language': 'cs' }) }
let!(:en_contact) { create(:contact, account: account, additional_attributes: { 'country_code': 'uk' }) }
let!(:el_contact) { create(:contact, account: account, additional_attributes: { 'country_code': 'gr' }) }
let!(:cs_contact) { create(:contact, account: account, additional_attributes: { 'country_code': 'cz' }) }
before do
create(:inbox_member, user: first_user, inbox: inbox)
@@ -37,6 +37,8 @@ describe Contacts::FilterService do
end
describe '#perform' do
let!(:params) { { payload: [], page: 1 } }
before do
en_contact.update_labels(%w[random_label support])
cs_contact.update_labels('support')
@@ -46,90 +48,7 @@ describe Contacts::FilterService do
cs_contact.update!(custom_attributes: { customer_type: 'platinum', signed_in_at: '2022-01-19' })
end
context 'with query present' do
let!(:params) { { payload: [], page: 1 } }
let(:payload) do
[
{
attribute_key: 'browser_language',
filter_operator: 'equal_to',
values: ['en'],
query_operator: nil
}.with_indifferent_access
]
end
context 'with label filter' do
it 'returns equal_to filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'equal_to',
values: ['support'],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 2
expect(result[:contacts].first.label_list).to include('support')
expect(result[:contacts].last.label_list).to include('support')
end
it 'returns not_equal_to filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'not_equal_to',
values: ['support'],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 1
expect(result[:contacts].first.id).to eq el_contact.id
end
it 'returns is_present filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'is_present',
values: [],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 2
expect(result[:contacts].first.label_list).to include('support')
expect(result[:contacts].last.label_list).to include('support')
end
it 'returns is_not_present filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'is_not_present',
values: [],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 1
expect(result[:contacts].first.id).to eq el_contact.id
end
end
it 'filter contacts by additional_attributes' do
params[:payload] = payload
result = filter_service.new(params, first_user).perform
expect(result[:count]).to be 1
expect(result[:contacts].first.id).to eq(en_contact.id)
end
context 'with standard attributes - name' do
it 'filter contacts by name' do
params[:payload] = [
{
@@ -145,7 +64,168 @@ describe Contacts::FilterService do
expect(result[:contacts].length).to be 1
expect(result[:contacts].first.name).to eq(en_contact.name)
end
end
context 'with standard attributes - blocked' do
it 'filter contacts by blocked' do
blocked_contact = create(:contact, account: account, blocked: true)
params = { payload: [{ attribute_key: 'blocked', filter_operator: 'equal_to', values: ['true'],
query_operator: nil }.with_indifferent_access] }
result = filter_service.new(params, first_user).perform
expect(result[:count]).to be 1
expect(result[:contacts].first.id).to eq(blocked_contact.id)
end
it 'filter contacts by not_blocked' do
params = { payload: [{ attribute_key: 'blocked', filter_operator: 'equal_to', values: [false],
query_operator: nil }.with_indifferent_access] }
result = filter_service.new(params, first_user).perform
# existing contacts are not blocked
expect(result[:count]).to be 3
end
end
context 'with standard attributes - label' do
it 'returns equal_to filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'equal_to',
values: ['support'],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 2
expect(result[:contacts].first.label_list).to include('support')
expect(result[:contacts].last.label_list).to include('support')
end
it 'returns not_equal_to filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'not_equal_to',
values: ['support'],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 1
expect(result[:contacts].first.id).to eq el_contact.id
end
it 'returns is_present filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'is_present',
values: [],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 2
expect(result[:contacts].first.label_list).to include('support')
expect(result[:contacts].last.label_list).to include('support')
end
it 'returns is_not_present filter results properly' do
params[:payload] = [
{
attribute_key: 'labels',
filter_operator: 'is_not_present',
values: [],
query_operator: nil
}.with_indifferent_access
]
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be 1
expect(result[:contacts].first.id).to eq el_contact.id
end
end
context 'with standard attributes - last_activity_at' do
before do
Time.zone = 'UTC'
el_contact.update(last_activity_at: (Time.zone.today - 4.days))
cs_contact.update(last_activity_at: (Time.zone.today - 5.days))
en_contact.update(last_activity_at: (Time.zone.today - 2.days))
end
it 'filter by last_activity_at 3_days_before and custom_attributes' do
params[:payload] = [
{
attribute_key: 'last_activity_at',
filter_operator: 'days_before',
values: [3],
query_operator: 'AND'
}.with_indifferent_access,
{
attribute_key: 'contact_additional_information',
filter_operator: 'equal_to',
values: ['test custom data'],
query_operator: nil
}.with_indifferent_access
]
expected_count = Contact.where(
"last_activity_at < ? AND
custom_attributes->>'contact_additional_information' = ?",
(Time.zone.today - 3.days),
'test custom data'
).count
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be expected_count
expect(result[:contacts].first.id).to eq(el_contact.id)
end
it 'filter by last_activity_at 2_days_before and custom_attributes' do
params[:payload] = [
{
attribute_key: 'last_activity_at',
filter_operator: 'days_before',
values: [2],
query_operator: nil
}.with_indifferent_access
]
expected_count = Contact.where('last_activity_at < ?', (Time.zone.today - 2.days)).count
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be expected_count
expect(result[:contacts].pluck(:id)).to include(el_contact.id)
expect(result[:contacts].pluck(:id)).to include(cs_contact.id)
expect(result[:contacts].pluck(:id)).not_to include(en_contact.id)
end
end
context 'with additional attributes' do
let(:payload) do
[
{
attribute_key: 'country_code',
filter_operator: 'equal_to',
values: ['uk'],
query_operator: nil
}.with_indifferent_access
]
end
it 'filter contacts by additional_attributes' do
params[:payload] = payload
result = filter_service.new(params, first_user).perform
expect(result[:count]).to be 1
expect(result[:contacts].first.id).to eq(en_contact.id)
end
end
context 'with custom attributes' do
it 'filter by custom_attributes and labels' do
params[:payload] = [
{
@@ -181,9 +261,9 @@ describe Contacts::FilterService do
query_operator: 'AND'
}.with_indifferent_access,
{
attribute_key: 'browser_language',
attribute_key: 'country_code',
filter_operator: 'equal_to',
values: ['el'],
values: ['GR'],
query_operator: 'AND'
}.with_indifferent_access,
{
@@ -220,62 +300,6 @@ describe Contacts::FilterService do
expect(result[:contacts].length).to be expected_count
expect(result[:contacts].pluck(:id)).to include(el_contact.id)
end
context 'with x_days_before filter' do
before do
Time.zone = 'UTC'
el_contact.update(last_activity_at: (Time.zone.today - 4.days))
cs_contact.update(last_activity_at: (Time.zone.today - 5.days))
en_contact.update(last_activity_at: (Time.zone.today - 2.days))
end
it 'filter by last_activity_at 3_days_before and custom_attributes' do
params[:payload] = [
{
attribute_key: 'last_activity_at',
filter_operator: 'days_before',
values: [3],
query_operator: 'AND'
}.with_indifferent_access,
{
attribute_key: 'contact_additional_information',
filter_operator: 'equal_to',
values: ['test custom data'],
query_operator: nil
}.with_indifferent_access
]
expected_count = Contact.where(
"last_activity_at < ? AND
custom_attributes->>'contact_additional_information' = ?",
(Time.zone.today - 3.days),
'test custom data'
).count
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be expected_count
expect(result[:contacts].first.id).to eq(el_contact.id)
end
it 'filter by last_activity_at 2_days_before and custom_attributes' do
params[:payload] = [
{
attribute_key: 'last_activity_at',
filter_operator: 'days_before',
values: [2],
query_operator: nil
}.with_indifferent_access
]
expected_count = Contact.where('last_activity_at < ?', (Time.zone.today - 2.days)).count
result = filter_service.new(params, first_user).perform
expect(result[:contacts].length).to be expected_count
expect(result[:contacts].pluck(:id)).to include(el_contact.id)
expect(result[:contacts].pluck(:id)).to include(cs_contact.id)
expect(result[:contacts].pluck(:id)).not_to include(en_contact.id)
end
end
end
end
end
@@ -55,7 +55,7 @@ describe Conversations::FilterService do
[
{
attribute_key: 'browser_language',
filter_operator: 'contains',
filter_operator: 'equal_to',
values: 'en',
query_operator: 'AND',
custom_attribute_type: ''
@@ -88,7 +88,7 @@ describe Conversations::FilterService do
it 'filters items with contains filter_operator with values being an array' do
params[:payload] = [{
attribute_key: 'browser_language',
filter_operator: 'contains',
filter_operator: 'equal_to',
values: %w[tr fr],
query_operator: '',
custom_attribute_type: ''
@@ -106,7 +106,7 @@ describe Conversations::FilterService do
it 'filters items with does not contain filter operator with values being an array' do
params[:payload] = [{
attribute_key: 'browser_language',
filter_operator: 'does_not_contain',
filter_operator: 'not_equal_to',
values: %w[tr en],
query_operator: '',
custom_attribute_type: ''
@@ -291,6 +291,11 @@ describe Conversations::FilterService do
end
it 'filter by custom_attributes and additional_attributes' do
conversations = user_1.conversations
conversations[0].update!(additional_attributes: { 'browser_language': 'en' }, custom_attributes: { conversation_type: 'silver' })
conversations[1].update!(additional_attributes: { 'browser_language': 'en' }, custom_attributes: { conversation_type: 'platinum' })
conversations[2].update!(additional_attributes: { 'browser_language': 'tr' }, custom_attributes: { conversation_type: 'platinum' })
params[:payload] = [
{
attribute_key: 'conversation_type',
@@ -301,7 +306,7 @@ describe Conversations::FilterService do
}.with_indifferent_access,
{
attribute_key: 'browser_language',
filter_operator: 'is_equal_to',
filter_operator: 'not_equal_to',
values: 'en',
query_operator: nil,
custom_attribute_type: ''