Merge branch 'develop' into assignment_v2/assignment_policy

2025-08-14 15:47:54 +05:30
parent b53bd932c0 ee773f31eb
commit 1e7c5cb02a
293 changed files with 7453 additions and 2270 deletions
@@ -94,3 +94,4 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
+CLAUDE.local.md
@@ -179,7 +179,10 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.2.1'
+gem 'ai-agents', '>= 0.4.3'
+
+# TODO: Move this gem as a dependency of ai-agents
+gem 'ruby_llm-schema'

 gem 'shopify_api'

@@ -25,35 +25,35 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionpack (7.1.5.2)
+      actionview (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      nokogiri (>= 1.8.5)
      racc
      rack (>= 2.2.4)
@@ -61,38 +61,38 @@ GEM
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.2)
      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actiontext (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.1.5.2)
+      activesupport (= 7.1.5.2)
      builder (~> 3.1)
      erubi (~> 1.11)
      rails-dom-testing (~> 2.2)
      rails-html-sanitizer (~> 1.6)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.1.5.2)
+      activesupport (= 7.1.5.2)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activemodel (7.1.5.2)
+      activesupport (= 7.1.5.2)
+    activerecord (7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      timeout (>= 0.4.0)
    activerecord-import (2.1.0)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
+    activesupport (7.1.5.2)
      base64
      benchmark (>= 0.3)
      bigdecimal
@@ -126,7 +126,7 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.2.1)
+    ai-agents (0.4.3)
      ruby_llm (~> 1.3)
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
@@ -155,10 +155,10 @@ GEM
    barnes (0.0.9)
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
-    base64 (0.2.0)
+    base64 (0.3.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    benchmark (0.4.1)
+    bigdecimal (3.2.2)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
@@ -599,20 +599,20 @@ GEM
    rackup (1.0.1)
      rack (< 3)
      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.1.5.2)
+      actioncable (= 7.1.5.2)
+      actionmailbox (= 7.1.5.2)
+      actionmailer (= 7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actiontext (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.1.5.2)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -620,9 +620,9 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    railties (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      irb
      rackup (>= 1.0.0)
      rake (>= 12.2)
@@ -720,7 +720,7 @@ GEM
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.3.1)
+    ruby_llm (1.5.1)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -729,6 +729,7 @@ GEM
      faraday-retry (>= 1)
      marcel (~> 1.0)
      zeitwerk (~> 2)
+    ruby_llm-schema (0.1.0)
    ruby_parser (3.20.0)
      sexp_processor (~> 4.16)
    sass (3.7.4)
@@ -910,7 +911,7 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.2.1)
+  ai-agents (>= 0.4.3)
  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -1004,6 +1005,7 @@ DEPENDENCIES
  rubocop-rails
  rubocop-rspec
  ruby-openai
+  ruby_llm-schema
  scout_apm
  scss_lint
  seed_dump
@@ -18,12 +18,25 @@ module ReportingEventHelper
  end

  def last_non_human_activity(conversation)
-    # check if a handoff event already exists
-    handoff_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_handoff').last
+    # Try to get either a handoff or reopened event first
+    # These will always take precedence over any other activity
+    # Also, any of these events can happen at any time in the course of a conversation lifecycle.
+    # So we pick the latest event
+    event = ReportingEvent.where(
+      conversation_id: conversation.id,
+      name: %w[conversation_bot_handoff conversation_opened]
+    ).order(event_end_time: :desc).first

-    # if a handoff exists, last non human activity is when the handoff ended,
-    # otherwise it's when the conversation was created
-    handoff_event&.event_end_time || conversation.created_at
+    return event.event_end_time if event&.event_end_time
+
+    # Fallback to bot resolved event
+    # Because this will be closest to the most accurate activity instead of conversation.created_at
+    bot_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_resolved').last
+
+    return bot_event.event_end_time if bot_event&.event_end_time
+
+    # If no events found, return conversation creation time
+    conversation.created_at
  end

  private
@@ -9,6 +9,7 @@ import Input from 'dashboard/components-next/input/Input.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 import TagMultiSelectComboBox from 'dashboard/components-next/combobox/TagMultiSelectComboBox.vue';
+import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';

 const emit = defineEmits(['submit', 'cancel']);

@@ -18,7 +19,9 @@ const formState = {
  uiFlags: useMapGetter('campaigns/getUIFlags'),
  labels: useMapGetter('labels/getLabels'),
  inboxes: useMapGetter('inboxes/getWhatsAppInboxes'),
-  getWhatsAppTemplates: useMapGetter('inboxes/getWhatsAppTemplates'),
+  getFilteredWhatsAppTemplates: useMapGetter(
+    'inboxes/getFilteredWhatsAppTemplates'
+  ),
 };

 const initialState = {
@@ -30,7 +33,7 @@ const initialState = {
 };

 const state = reactive({ ...initialState });
-const processedParams = ref({});
+const templateParserRef = ref(null);

 const rules = {
  title: { required, minLength: minLength(1) },
@@ -67,7 +70,7 @@ const inboxOptions = computed(() =>

 const templateOptions = computed(() => {
  if (!state.inboxId) return [];
-  const templates = formState.getWhatsAppTemplates.value(state.inboxId);
+  const templates = formState.getFilteredWhatsAppTemplates.value(state.inboxId);
  return templates.map(template => {
    // Create a more user-friendly label from template name
    const friendlyName = template.name
@@ -88,26 +91,6 @@ const selectedTemplate = computed(() => {
    ?.template;
 });

-const templateString = computed(() => {
-  if (!selectedTemplate.value) return '';
-  try {
-    return (
-      selectedTemplate.value.components?.find(
-        component => component.type === 'BODY'
-      )?.text || ''
-    );
-  } catch (error) {
-    return '';
-  }
-});
-
-const processedString = computed(() => {
-  if (!templateString.value) return '';
-  return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
-    return processedParams.value[variable] || `{{${variable}}}`;
-  });
-});
-
 const getErrorMessage = (field, errorKey) => {
  const baseKey = 'CAMPAIGN.WHATSAPP.CREATE.FORM';
  return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
@@ -122,8 +105,7 @@ const formErrors = computed(() => ({
 }));

 const hasRequiredTemplateParams = computed(() => {
-  const params = Object.values(processedParams.value);
-  return params.length === 0 || params.every(param => param.trim() !== '');
+  return templateParserRef.value?.v$?.$invalid === false || true;
 });

 const isSubmitDisabled = computed(
@@ -135,32 +117,18 @@ const formatToUTCString = localDateTime =>

 const resetState = () => {
  Object.assign(state, initialState);
-  processedParams.value = {};
  v$.value.$reset();
 };

 const handleCancel = () => emit('cancel');

-const generateVariables = () => {
-  const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
-  if (!matchedVariables) {
-    processedParams.value = {};
-    return;
-  }
-
-  const finalVars = matchedVariables.map(match => match.replace(/{{|}}/g, ''));
-  processedParams.value = finalVars.reduce((acc, variable) => {
-    acc[variable] = processedParams.value[variable] || '';
-    return acc;
-  }, {});
-};
-
 const prepareCampaignDetails = () => {
  // Find the selected template to get its content
  const currentTemplate = selectedTemplate.value;
+  const parserData = templateParserRef.value;

  // Extract template content - this should be the template message body
-  const templateContent = templateString.value;
+  const templateContent = parserData?.renderedTemplate || '';

  // Prepare template_params object with the same structure as used in contacts
  const templateParams = {
@@ -168,7 +136,7 @@ const prepareCampaignDetails = () => {
    namespace: currentTemplate?.namespace || '',
    category: currentTemplate?.category || 'UTILITY',
    language: currentTemplate?.language || 'en_US',
-    processed_params: processedParams.value,
+    processed_params: parserData?.processedParams || {},
  };

  return {
@@ -198,15 +166,6 @@ watch(
  () => state.inboxId,
  () => {
    state.templateId = null;
-    processedParams.value = {};
-  }
-);
-
-// Generate variables when template changes
-watch(
-  () => state.templateId,
-  () => {
-    generateVariables();
  }
 );
 </script>
@@ -254,62 +213,12 @@ watch(
      </p>
    </div>

-    <!-- Template Preview -->
-    <div
+    <!-- Template Parser -->
+    <WhatsAppTemplateParser
      v-if="selectedTemplate"
-      class="flex flex-col gap-4 p-4 rounded-lg bg-n-alpha-black2"
-    >
-      <div class="flex justify-between items-center">
-        <h3 class="text-sm font-medium text-n-slate-12">
-          {{ selectedTemplate.name }}
-        </h3>
-        <span class="text-xs text-n-slate-11">
-          {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.LANGUAGE') }}:
-          {{ selectedTemplate.language || 'en' }}
-        </span>
-      </div>
-
-      <div class="flex flex-col gap-2">
-        <div class="rounded-md bg-n-alpha-black3">
-          <div class="text-sm whitespace-pre-wrap text-n-slate-12">
-            {{ processedString }}
-          </div>
-        </div>
-      </div>
-
-      <div class="text-xs text-n-slate-11">
-        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.CATEGORY') }}:
-        {{ selectedTemplate.category || 'UTILITY' }}
-      </div>
-    </div>
-
-    <!-- Template Variables -->
-    <div
-      v-if="Object.keys(processedParams).length > 0"
-      class="flex flex-col gap-3"
-    >
-      <label class="text-sm font-medium text-n-slate-12">
-        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLES_LABEL') }}
-      </label>
-      <div class="flex flex-col gap-2">
-        <div
-          v-for="(value, key) in processedParams"
-          :key="key"
-          class="flex gap-2 items-center"
-        >
-          <Input
-            v-model="processedParams[key]"
-            type="text"
-            class="flex-1"
-            :placeholder="
-              t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLE_PLACEHOLDER', {
-                variable: key,
-              })
-            "
-          />
-        </div>
-      </div>
-    </div>
+      ref="templateParserRef"
+      :template="selectedTemplate"
+    />

    <div class="flex flex-col gap-1">
      <label for="audience" class="mb-0.5 text-sm font-medium text-n-slate-12">
@@ -2,6 +2,7 @@
 import { ref, computed, onMounted, watch } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
+import { useWindowSize } from '@vueuse/core';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { vOnClickOutside } from '@vueuse/components';
 import { useAlert } from 'dashboard/composables';
@@ -15,6 +16,7 @@ import {
  processContactableInboxes,
  mergeInboxDetails,
 } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
+import wootConstants from 'dashboard/constants/globals';

 import ComposeNewConversationForm from 'dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue';

@@ -37,9 +39,16 @@ const emit = defineEmits(['close']);

 const store = useStore();
 const { t } = useI18n();
+const { width: windowWidth } = useWindowSize();

 const { fetchSignatureFlagFromUISettings } = useUISettings();

+const isSmallScreen = computed(
+  () => windowWidth.value < wootConstants.SMALL_SCREEN_BREAKPOINT
+);
+
+const viewInModal = computed(() => props.isModal || isSmallScreen.value);
+
 const contacts = ref([]);
 const selectedContact = ref(null);
 const targetInbox = ref(null);
@@ -67,7 +76,7 @@ const directUploadsEnabled = computed(
 const activeContact = computed(() => contactById.value(props.contactId));

 const composePopoverClass = computed(() => {
-  if (props.isModal) return '';
+  if (viewInModal.value) return '';

  return props.alignPosition === 'right'
    ? 'absolute ltr:left-0 ltr:right-[unset] rtl:right-0 rtl:left-[unset]'
@@ -179,14 +188,18 @@ const toggle = () => {

 watch(
  activeContact,
-  () => {
-    if (activeContact.value && props.contactId) {
-      const contactInboxes = activeContact.value?.contactInboxes || [];
+  (currentContact, previousContact) => {
+    if (currentContact && props.contactId) {
+      // Reset on contact change
+      if (currentContact?.id !== previousContact?.id) clearSelectedContact();
+
      // First process the contactable inboxes to get the right structure
-      const processedInboxes = processContactableInboxes(contactInboxes);
+      const processedInboxes = processContactableInboxes(
+        currentContact.contactInboxes || []
+      );
      // Then Merge processedInboxes with the inboxes list
      selectedContact.value = {
-        ...activeContact.value,
+        ...currentContact,
        contactInboxes: mergeInboxDetails(processedInboxes, inboxesList.value),
      };
    }
@@ -202,7 +215,7 @@ const handleClickOutside = () => {
 };

 const onModalBackdropClick = () => {
-  if (!props.isModal) return;
+  if (!viewInModal.value) return;
  handleClickOutside();
 };

@@ -231,7 +244,7 @@ useKeyboardEvents(keyboardEvents);
    ]"
    class="relative"
    :class="{
-      'z-40': showComposeNewConversation,
+      'z-50': showComposeNewConversation && !viewInModal,
    }"
  >
    <slot
@@ -243,12 +256,12 @@ useKeyboardEvents(keyboardEvents);
      v-if="showComposeNewConversation"
      :class="{
        'fixed z-50 bg-n-alpha-black1 backdrop-blur-[4px] flex items-start pt-[clamp(3rem,15vh,12rem)] justify-center inset-0':
-          isModal,
+          viewInModal,
      }"
      @click.self="onModalBackdropClick"
    >
      <ComposeNewConversationForm
-        :class="[{ 'mt-2': !isModal }, composePopoverClass]"
+        :class="[{ 'mt-2': !viewInModal }, composePopoverClass]"
        :contacts="contacts"
        :contact-id="contactId"
        :is-loading="isSearching"
@@ -25,6 +25,7 @@ const props = defineProps({
  hasNoInbox: { type: Boolean, default: false },
  isDropdownActive: { type: Boolean, default: false },
  messageSignature: { type: String, default: '' },
+  inboxId: { type: Number, default: null },
 });

 const emit = defineEmits([
@@ -150,9 +151,10 @@ useKeyboardEvents(keyboardEvents);
  <div
    class="flex items-center justify-between w-full h-[3.25rem] gap-2 px-4 py-3"
  >
-    <div class="flex items-center gap-2">
+    <div class="flex gap-2 items-center">
      <WhatsAppOptions
        v-if="isWhatsappInbox"
+        :inbox-id="inboxId"
        :message-templates="messageTemplates"
        @send-message="emit('sendWhatsappMessage', $event)"
      />
@@ -206,7 +208,7 @@ useKeyboardEvents(keyboardEvents);
      />
    </div>

-    <div class="flex items-center gap-2">
+    <div class="flex gap-2 items-center">
      <Button
        :label="t('COMPOSE_NEW_CONVERSATION.FORM.ACTION_BUTTONS.DISCARD')"
        variant="faded"
@@ -265,7 +265,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {

 <template>
  <div
-    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
+    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0"
  >
    <ContactSelector
      :contacts="contacts"
@@ -336,6 +336,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
      :is-loading="isCreating"
      :disable-send-button="isCreating"
      :has-selected-inbox="!!targetInbox"
+      :inbox-id="targetInbox?.id"
      :has-no-inbox="showNoInboxAlert"
      :is-dropdown-active="isAnyDropdownActive"
      :message-signature="messageSignature"
@@ -1,24 +1,25 @@
 <script setup>
 import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import WhatsappTemplateParser from './WhatsappTemplateParser.vue';
+import WhatsappTemplate from './WhatsappTemplate.vue';

 const props = defineProps({
-  messageTemplates: {
-    type: Array,
-    default: () => [],
+  inboxId: {
+    type: Number,
+    required: true,
  },
 });

 const emit = defineEmits(['sendMessage']);

 const { t } = useI18n();
-
-// TODO: Remove this when we support all formats
-const formatsToRemove = ['DOCUMENT', 'IMAGE', 'VIDEO'];
+const getFilteredWhatsAppTemplates = useMapGetter(
+  'inboxes/getFilteredWhatsAppTemplates'
+);

 const searchQuery = ref('');
 const selectedTemplate = ref(null);
@@ -26,19 +27,7 @@ const selectedTemplate = ref(null);
 const showTemplatesMenu = ref(false);

 const whatsAppTemplateMessages = computed(() => {
-  // Add null check and ensure it's an array
-  const templates = Array.isArray(props.messageTemplates)
-    ? props.messageTemplates
-    : [];
-
-  // TODO: Remove the last filter when we support all formats
-  return templates
-    .filter(template => template?.status?.toLowerCase() === 'approved')
-    .filter(template => {
-      return template?.components?.every(component => {
-        return !formatsToRemove.includes(component.format);
-      });
-    });
+  return getFilteredWhatsAppTemplates.value(props.inboxId);
 });

 const filteredTemplates = computed(() => {
@@ -106,7 +95,7 @@ const handleSendMessage = template => {
      <div
        v-for="template in filteredTemplates"
        :key="template.id"
-        class="flex flex-col w-full gap-2 p-2 rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
+        class="flex flex-col gap-2 p-2 w-full rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
        @click="handleTemplateClick(template)"
      >
        <span class="text-sm text-n-slate-12">{{ template.name }}</span>
@@ -115,12 +104,12 @@ const handleSendMessage = template => {
        </p>
      </div>
      <template v-if="filteredTemplates.length === 0">
-        <p class="w-full pt-2 text-sm text-n-slate-11">
+        <p class="pt-2 w-full text-sm text-n-slate-11">
          {{ t('COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.EMPTY_STATE') }}
        </p>
      </template>
    </div>
-    <WhatsappTemplateParser
+    <WhatsappTemplate
      v-if="selectedTemplate"
      :template="selectedTemplate"
      @send-message="handleSendMessage"
@@ -0,0 +1,64 @@
+<script setup>
+import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  template: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['sendMessage', 'back']);
+
+const { t } = useI18n();
+
+const handleSendMessage = payload => {
+  emit('sendMessage', payload);
+};
+
+const handleBack = () => {
+  emit('back');
+};
+</script>
+
+<template>
+  <div
+    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+  >
+    <div class="w-full">
+      <WhatsAppTemplateParser
+        :template="template"
+        @send-message="handleSendMessage"
+        @back="handleBack"
+      >
+        <template #actions="{ sendMessage, goBack, disabled }">
+          <div class="flex gap-3 justify-between items-end w-full h-14">
+            <Button
+              :label="
+                t(
+                  'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.BACK'
+                )
+              "
+              color="slate"
+              variant="faded"
+              class="w-full font-medium"
+              @click="goBack"
+            />
+            <Button
+              :label="
+                t(
+                  'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.SEND_MESSAGE'
+                )
+              "
+              class="w-full font-medium"
+              :disabled="disabled"
+              @click="sendMessage"
+            />
+          </div>
+        </template>
+      </WhatsAppTemplateParser>
+    </div>
+  </div>
+</template>
@@ -509,10 +509,8 @@ const menuItems = computed(() => {
    class="bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak flex flex-col text-sm pb-1 fixed top-0 ltr:left-0 rtl:right-0 h-full z-40 transition-transform duration-200 ease-in-out md:static w-[200px] basis-[200px] md:flex-shrink-0 md:ltr:translate-x-0 md:rtl:-translate-x-0"
    :class="[
      {
-        'ltr:translate-x-0 rtl:-translate-x-0 shadow-lg md:shadow-none':
-          isMobileSidebarOpen,
-        'ltr:-translate-x-full rtl:translate-x-full md:translate-x-0':
-          !isMobileSidebarOpen,
+        'shadow-lg md:shadow-none': isMobileSidebarOpen,
+        'ltr:-translate-x-full rtl:translate-x-full': !isMobileSidebarOpen,
      },
    ]"
  >
@@ -0,0 +1,279 @@
+<script setup>
+import { ref, computed, onMounted, watch } from 'vue';
+import { useVuelidate } from '@vuelidate/core';
+import { requiredIf } from '@vuelidate/validators';
+import { useI18n } from 'vue-i18n';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import {
+  buildTemplateParameters,
+  allKeysRequired,
+  replaceTemplateVariables,
+  DEFAULT_LANGUAGE,
+  DEFAULT_CATEGORY,
+  COMPONENT_TYPES,
+  MEDIA_FORMATS,
+  findComponentByType,
+} from 'dashboard/helper/templateHelper';
+
+const props = defineProps({
+  template: {
+    type: Object,
+    default: () => ({}),
+    validator: value => {
+      if (!value || typeof value !== 'object') return false;
+      if (!value.components || !Array.isArray(value.components)) return false;
+      return true;
+    },
+  },
+});
+
+const emit = defineEmits(['sendMessage', 'resetTemplate', 'back']);
+
+const { t } = useI18n();
+
+const processedParams = ref({});
+
+const languageLabel = computed(() => {
+  return `${t('WHATSAPP_TEMPLATES.PARSER.LANGUAGE')}: ${props.template.language || DEFAULT_LANGUAGE}`;
+});
+
+const categoryLabel = computed(() => {
+  return `${t('WHATSAPP_TEMPLATES.PARSER.CATEGORY')}: ${props.template.category || DEFAULT_CATEGORY}`;
+});
+
+const headerComponent = computed(() => {
+  return findComponentByType(props.template, COMPONENT_TYPES.HEADER);
+});
+
+const bodyComponent = computed(() => {
+  return findComponentByType(props.template, COMPONENT_TYPES.BODY);
+});
+
+const bodyText = computed(() => {
+  return bodyComponent.value?.text || '';
+});
+
+const hasMediaHeader = computed(() =>
+  MEDIA_FORMATS.includes(headerComponent.value?.format)
+);
+
+const formatType = computed(() => {
+  const format = headerComponent.value?.format;
+  return format ? format.charAt(0) + format.slice(1).toLowerCase() : '';
+});
+
+const hasVariables = computed(() => {
+  return bodyText.value?.match(/{{([^}]+)}}/g) !== null;
+});
+
+const renderedTemplate = computed(() => {
+  return replaceTemplateVariables(bodyText.value, processedParams.value);
+});
+
+const isFormInvalid = computed(() => {
+  if (!hasVariables.value && !hasMediaHeader.value) return false;
+
+  if (hasMediaHeader.value && !processedParams.value.header?.media_url) {
+    return true;
+  }
+
+  if (hasVariables.value && processedParams.value.body) {
+    const hasEmptyBodyVariable = Object.values(processedParams.value.body).some(
+      value => !value
+    );
+    if (hasEmptyBodyVariable) return true;
+  }
+
+  if (processedParams.value.buttons) {
+    const hasEmptyButtonParameter = processedParams.value.buttons.some(
+      button => !button.parameter
+    );
+    if (hasEmptyButtonParameter) return true;
+  }
+
+  return false;
+});
+
+const v$ = useVuelidate(
+  {
+    processedParams: {
+      requiredIfKeysPresent: requiredIf(hasVariables),
+      allKeysRequired,
+    },
+  },
+  { processedParams }
+);
+
+const initializeTemplateParameters = () => {
+  processedParams.value = buildTemplateParameters(
+    props.template,
+    hasMediaHeader.value
+  );
+};
+
+const updateMediaUrl = value => {
+  processedParams.value.header ??= {};
+  processedParams.value.header.media_url = value;
+};
+
+const sendMessage = () => {
+  v$.value.$touch();
+  if (v$.value.$invalid) return;
+
+  const { name, category, language, namespace } = props.template;
+
+  const payload = {
+    message: renderedTemplate.value,
+    templateParams: {
+      name,
+      category,
+      language,
+      namespace,
+      processed_params: processedParams.value,
+    },
+  };
+  emit('sendMessage', payload);
+};
+
+const resetTemplate = () => {
+  emit('resetTemplate');
+};
+
+const goBack = () => {
+  emit('back');
+};
+
+onMounted(initializeTemplateParameters);
+
+watch(
+  () => props.template,
+  () => {
+    initializeTemplateParameters();
+    v$.value.$reset();
+  },
+  { deep: true }
+);
+
+defineExpose({
+  processedParams,
+  hasVariables,
+  hasMediaHeader,
+  headerComponent,
+  renderedTemplate,
+  v$,
+  updateMediaUrl,
+  sendMessage,
+  resetTemplate,
+  goBack,
+});
+</script>
+
+<template>
+  <div>
+    <div class="flex flex-col gap-4 p-4 mb-4 rounded-lg bg-n-alpha-black2">
+      <div class="flex justify-between items-center">
+        <h3 class="text-sm font-medium text-n-slate-12">
+          {{ template.name }}
+        </h3>
+        <span class="text-xs text-n-slate-11">
+          {{ languageLabel }}
+        </span>
+      </div>
+
+      <div class="flex flex-col gap-2">
+        <div class="rounded-md">
+          <div class="text-sm whitespace-pre-wrap text-n-slate-12">
+            {{ renderedTemplate }}
+          </div>
+        </div>
+      </div>
+
+      <div class="text-xs text-n-slate-11">
+        {{ categoryLabel }}
+      </div>
+    </div>
+
+    <div v-if="hasVariables || hasMediaHeader">
+      <div v-if="hasMediaHeader" class="mb-4">
+        <p class="mb-2.5 text-sm font-semibold">
+          {{
+            $t('WHATSAPP_TEMPLATES.PARSER.MEDIA_HEADER_LABEL', {
+              type: formatType,
+            }) || `${formatType} Header`
+          }}
+        </p>
+        <div class="flex items-center mb-2.5">
+          <Input
+            :model-value="processedParams.header?.media_url || ''"
+            type="url"
+            class="flex-1"
+            :placeholder="
+              t('WHATSAPP_TEMPLATES.PARSER.MEDIA_URL_LABEL', {
+                type: formatType,
+              })
+            "
+            @update:model-value="updateMediaUrl"
+          />
+        </div>
+      </div>
+
+      <!-- Body Variables Section -->
+      <div v-if="processedParams.body">
+        <p class="mb-2.5 text-sm font-semibold">
+          {{ $t('WHATSAPP_TEMPLATES.PARSER.VARIABLES_LABEL') }}
+        </p>
+        <div
+          v-for="(variable, key) in processedParams.body"
+          :key="`body-${key}`"
+          class="flex items-center mb-2.5"
+        >
+          <Input
+            v-model="processedParams.body[key]"
+            type="text"
+            class="flex-1"
+            :placeholder="
+              t('WHATSAPP_TEMPLATES.PARSER.VARIABLE_PLACEHOLDER', {
+                variable: key,
+              })
+            "
+          />
+        </div>
+      </div>
+
+      <!-- Button Variables Section -->
+      <div v-if="processedParams.buttons">
+        <p class="mb-2.5 text-sm font-semibold">
+          {{ t('WHATSAPP_TEMPLATES.PARSER.BUTTON_PARAMETERS') }}
+        </p>
+        <div
+          v-for="(button, index) in processedParams.buttons"
+          :key="`button-${index}`"
+          class="flex items-center mb-2.5"
+        >
+          <Input
+            v-model="processedParams.buttons[index].parameter"
+            type="text"
+            class="flex-1"
+            :placeholder="t('WHATSAPP_TEMPLATES.PARSER.BUTTON_PARAMETER')"
+          />
+        </div>
+      </div>
+      <p
+        v-if="v$.$dirty && v$.$invalid"
+        class="p-2.5 text-center rounded-md bg-n-ruby-9/20 text-n-ruby-9"
+      >
+        {{ $t('WHATSAPP_TEMPLATES.PARSER.FORM_ERROR_MESSAGE') }}
+      </p>
+    </div>
+
+    <slot
+      name="actions"
+      :send-message="sendMessage"
+      :reset-template="resetTemplate"
+      :go-back="goBack"
+      :is-valid="!v$.$invalid"
+      :disabled="isFormInvalid"
+    />
+  </div>
+</template>
@@ -1,4 +1,4 @@
-<script>
+<script setup>
 /**
 * This component handles parsing and sending WhatsApp message templates.
 * It works as follows:
@@ -8,158 +8,51 @@
 * 4. Replaces placeholders with user-provided values.
 * 5. Emits events to send the processed message or reset the template.
 */
-import { ref, computed, onMounted } from 'vue';
-import { useVuelidate } from '@vuelidate/core';
-import { requiredIf } from '@vuelidate/validators';
-
+import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';

-export default {
-  components: {
-    NextButton,
+defineProps({
+  template: {
+    type: Object,
+    default: () => ({}),
  },
-  props: {
-    template: {
-      type: Object,
-      default: () => ({}),
-    },
-  },
-  emits: ['sendMessage', 'resetTemplate'],
-  setup(props, { emit }) {
-    const processVariable = str => {
-      return str.replace(/{{|}}/g, '');
-    };
+});

-    const allKeysRequired = value => {
-      const keys = Object.keys(value);
-      return keys.every(key => value[key]);
-    };
+const emit = defineEmits(['sendMessage', 'resetTemplate']);

-    const processedParams = ref({});
+const handleSendMessage = payload => {
+  emit('sendMessage', payload);
+};

-    const templateString = computed(() => {
-      return props.template.components.find(
-        component => component.type === 'BODY'
-      ).text;
-    });
-
-    const variables = computed(() => {
-      return templateString.value.match(/{{([^}]+)}}/g);
-    });
-
-    const processedString = computed(() => {
-      return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
-        const variableKey = processVariable(variable);
-        return processedParams.value[variableKey] || `{{${variable}}}`;
-      });
-    });
-
-    const v$ = useVuelidate(
-      {
-        processedParams: {
-          requiredIfKeysPresent: requiredIf(variables),
-          allKeysRequired,
-        },
-      },
-      { processedParams }
-    );
-
-    const generateVariables = () => {
-      const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
-      if (!matchedVariables) return;
-
-      const finalVars = matchedVariables.map(i => processVariable(i));
-      processedParams.value = finalVars.reduce((acc, variable) => {
-        acc[variable] = '';
-        return acc;
-      }, {});
-    };
-
-    const resetTemplate = () => {
-      emit('resetTemplate');
-    };
-
-    const sendMessage = () => {
-      v$.value.$touch();
-      if (v$.value.$invalid) return;
-
-      const payload = {
-        message: processedString.value,
-        templateParams: {
-          name: props.template.name,
-          category: props.template.category,
-          language: props.template.language,
-          namespace: props.template.namespace,
-          processed_params: processedParams.value,
-        },
-      };
-      emit('sendMessage', payload);
-    };
-
-    onMounted(generateVariables);
-
-    return {
-      processedParams,
-      variables,
-      templateString,
-      processedString,
-      v$,
-      resetTemplate,
-      sendMessage,
-    };
-  },
+const handleResetTemplate = () => {
+  emit('resetTemplate');
 };
 </script>

 <template>
  <div class="w-full">
-    <textarea
-      v-model="processedString"
-      rows="4"
-      readonly
-      class="template-input"
-    />
-    <div v-if="variables" class="p-2.5">
-      <p class="text-sm font-semibold mb-2.5">
-        {{ $t('WHATSAPP_TEMPLATES.PARSER.VARIABLES_LABEL') }}
-      </p>
-      <div
-        v-for="(variable, key) in processedParams"
-        :key="key"
-        class="items-center flex mb-2.5"
-      >
-        <span
-          class="bg-n-alpha-black2 text-n-slate-12 inline-block rounded-md text-xs py-2.5 px-6"
-        >
-          {{ key }}
-        </span>
-        <woot-input
-          v-model="processedParams[key]"
-          type="text"
-          class="flex-1 text-sm ml-2.5"
-          :styles="{ marginBottom: 0 }"
-        />
-      </div>
-      <p
-        v-if="v$.$dirty && v$.$invalid"
-        class="bg-n-ruby-9/20 rounded-md text-n-ruby-9 p-2.5 text-center"
-      >
-        {{ $t('WHATSAPP_TEMPLATES.PARSER.FORM_ERROR_MESSAGE') }}
-      </p>
-    </div>
-    <footer class="flex justify-end gap-2">
-      <NextButton
-        faded
-        slate
-        type="reset"
-        :label="$t('WHATSAPP_TEMPLATES.PARSER.GO_BACK_LABEL')"
-        @click="resetTemplate"
-      />
-      <NextButton
-        type="button"
-        :label="$t('WHATSAPP_TEMPLATES.PARSER.SEND_MESSAGE_LABEL')"
-        @click="sendMessage"
-      />
-    </footer>
+    <WhatsAppTemplateParser
+      :template="template"
+      @send-message="handleSendMessage"
+      @reset-template="handleResetTemplate"
+    >
+      <template #actions="{ sendMessage, resetTemplate, disabled }">
+        <footer class="flex gap-2 justify-end">
+          <NextButton
+            faded
+            slate
+            type="reset"
+            :label="$t('WHATSAPP_TEMPLATES.PARSER.GO_BACK_LABEL')"
+            @click="resetTemplate"
+          />
+          <NextButton
+            type="button"
+            :label="$t('WHATSAPP_TEMPLATES.PARSER.SEND_MESSAGE_LABEL')"
+            :disabled="disabled"
+            @click="sendMessage"
+          />
+        </footer>
+      </template>
+    </WhatsAppTemplateParser>
  </div>
 </template>
@@ -1,60 +1,71 @@
-<script>
+<script setup>
+import { ref, computed, toRef } from 'vue';
 import { useAlert } from 'dashboard/composables';
+import { useFunctionGetter, useStore } from 'dashboard/composables/store';
+import {
+  COMPONENT_TYPES,
+  MEDIA_FORMATS,
+  findComponentByType,
+} from 'dashboard/helper/templateHelper';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
-// TODO: Remove this when we support all formats
-const formatsToRemove = ['DOCUMENT', 'IMAGE', 'VIDEO'];
+import { useI18n } from 'vue-i18n';

-export default {
-  components: {
-    Icon,
-  },
-  props: {
-    inboxId: {
-      type: Number,
-      default: undefined,
-    },
-  },
-  emits: ['onSelect'],
-  data() {
-    return {
-      query: '',
-      isRefreshing: false,
-    };
-  },
-  computed: {
-    whatsAppTemplateMessages() {
-      // TODO: Remove the last filter when we support all formats
-      return this.$store.getters['inboxes/getWhatsAppTemplates'](this.inboxId)
-        .filter(template => template.status.toLowerCase() === 'approved')
-        .filter(template => {
-          return template.components.every(component => {
-            return !formatsToRemove.includes(component.format);
-          });
-        });
-    },
-    filteredTemplateMessages() {
-      return this.whatsAppTemplateMessages.filter(template =>
-        template.name.toLowerCase().includes(this.query.toLowerCase())
-      );
-    },
-  },
-  methods: {
-    getTemplatebody(template) {
-      return template.components.find(component => component.type === 'BODY')
-        .text;
-    },
-    async refreshTemplates() {
-      this.isRefreshing = true;
-      try {
-        await this.$store.dispatch('inboxes/syncTemplates', this.inboxId);
-        useAlert(this.$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_SUCCESS'));
-      } catch (error) {
-        useAlert(this.$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_ERROR'));
-      } finally {
-        this.isRefreshing = false;
-      }
-    },
+const props = defineProps({
+  inboxId: {
+    type: Number,
+    default: undefined,
  },
+});
+
+const emit = defineEmits(['onSelect']);
+
+const { t } = useI18n();
+const store = useStore();
+const query = ref('');
+const isRefreshing = ref(false);
+
+const whatsAppTemplateMessages = useFunctionGetter(
+  'inboxes/getFilteredWhatsAppTemplates',
+  toRef(props, 'inboxId')
+);
+
+const filteredTemplateMessages = computed(() =>
+  whatsAppTemplateMessages.value.filter(template =>
+    template.name.toLowerCase().includes(query.value.toLowerCase())
+  )
+);
+
+const getTemplateBody = template => {
+  return findComponentByType(template, COMPONENT_TYPES.BODY)?.text || '';
+};
+
+const getTemplateHeader = template => {
+  return findComponentByType(template, COMPONENT_TYPES.HEADER);
+};
+
+const getTemplateFooter = template => {
+  return findComponentByType(template, COMPONENT_TYPES.FOOTER);
+};
+
+const getTemplateButtons = template => {
+  return findComponentByType(template, COMPONENT_TYPES.BUTTONS);
+};
+
+const hasMediaContent = template => {
+  const header = getTemplateHeader(template);
+  return header && MEDIA_FORMATS.includes(header.format);
+};
+
+const refreshTemplates = async () => {
+  isRefreshing.value = true;
+  try {
+    await store.dispatch('inboxes/syncTemplates', props.inboxId);
+    useAlert(t('WHATSAPP_TEMPLATES.PICKER.REFRESH_SUCCESS'));
+  } catch (error) {
+    useAlert(t('WHATSAPP_TEMPLATES.PICKER.REFRESH_ERROR'));
+  } finally {
+    isRefreshing.value = false;
+  }
 };
 </script>

@@ -68,14 +79,14 @@ export default {
        <input
          v-model="query"
          type="search"
-          :placeholder="$t('WHATSAPP_TEMPLATES.PICKER.SEARCH_PLACEHOLDER')"
+          :placeholder="t('WHATSAPP_TEMPLATES.PICKER.SEARCH_PLACEHOLDER')"
          class="reset-base w-full h-9 bg-transparent text-n-slate-12 !text-sm !outline-0"
        />
      </div>
      <button
        :disabled="isRefreshing"
        class="flex justify-center items-center w-9 h-9 rounded-lg bg-n-alpha-black2 outline outline-1 outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6 hover:bg-n-alpha-2 dark:hover:bg-n-solid-2 disabled:opacity-50 disabled:cursor-not-allowed"
-        :title="$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_BUTTON')"
+        :title="t('WHATSAPP_TEMPLATES.PICKER.REFRESH_BUTTON')"
        @click="refreshTemplates"
      >
        <Icon
@@ -91,7 +102,7 @@ export default {
      <div v-for="(template, i) in filteredTemplateMessages" :key="template.id">
        <button
          class="block p-2.5 w-full text-left rounded-lg cursor-pointer hover:bg-n-alpha-2 dark:hover:bg-n-solid-2"
-          @click="$emit('onSelect', template)"
+          @click="emit('onSelect', template)"
        >
          <div>
            <div class="flex justify-between items-center mb-2.5">
@@ -101,21 +112,73 @@ export default {
              <span
                class="inline-block px-2 py-1 text-xs leading-none rounded-lg cursor-default bg-n-slate-3 text-n-slate-12"
              >
-                {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.LANGUAGE') }} :
+                {{ t('WHATSAPP_TEMPLATES.PICKER.LABELS.LANGUAGE') }}:
                {{ template.language }}
              </span>
            </div>
-            <div>
-              <p class="font-medium">
-                {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.TEMPLATE_BODY') }}
+            <!-- Header -->
+            <div v-if="getTemplateHeader(template)" class="mb-3">
+              <p class="text-xs font-medium text-n-slate-11">
+                {{ t('WHATSAPP_TEMPLATES.PICKER.HEADER') || 'HEADER' }}
              </p>
-              <p class="label-body">{{ getTemplatebody(template) }}</p>
+              <div
+                v-if="getTemplateHeader(template).format === 'TEXT'"
+                class="text-sm label-body"
+              >
+                {{ getTemplateHeader(template).text }}
+              </div>
+              <div
+                v-else-if="hasMediaContent(template)"
+                class="text-sm italic text-n-slate-11"
+              >
+                {{
+                  t('WHATSAPP_TEMPLATES.PICKER.MEDIA_CONTENT', {
+                    format: getTemplateHeader(template).format,
+                  }) ||
+                  `${getTemplateHeader(template).format} ${t('WHATSAPP_TEMPLATES.PICKER.MEDIA_CONTENT_FALLBACK')}`
+                }}
+              </div>
            </div>
-            <div class="mt-5">
-              <p class="font-medium">
-                {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.CATEGORY') }}
+
+            <!-- Body -->
+            <div>
+              <p class="text-xs font-medium text-n-slate-11">
+                {{ t('WHATSAPP_TEMPLATES.PICKER.BODY') || 'BODY' }}
              </p>
-              <p>{{ template.category }}</p>
+              <p class="text-sm label-body">{{ getTemplateBody(template) }}</p>
+            </div>
+
+            <!-- Footer -->
+            <div v-if="getTemplateFooter(template)" class="mt-3">
+              <p class="text-xs font-medium text-n-slate-11">
+                {{ t('WHATSAPP_TEMPLATES.PICKER.FOOTER') || 'FOOTER' }}
+              </p>
+              <p class="text-sm label-body">
+                {{ getTemplateFooter(template).text }}
+              </p>
+            </div>
+
+            <!-- Buttons -->
+            <div v-if="getTemplateButtons(template)" class="mt-3">
+              <p class="text-xs font-medium text-n-slate-11">
+                {{ t('WHATSAPP_TEMPLATES.PICKER.BUTTONS') || 'BUTTONS' }}
+              </p>
+              <div class="flex flex-wrap gap-1 mt-1">
+                <span
+                  v-for="button in getTemplateButtons(template).buttons"
+                  :key="button.text"
+                  class="px-2 py-1 text-xs rounded bg-n-slate-3 text-n-slate-12"
+                >
+                  {{ button.text }}
+                </span>
+              </div>
+            </div>
+
+            <div class="mt-3">
+              <p class="text-xs font-medium text-n-slate-11">
+                {{ t('WHATSAPP_TEMPLATES.PICKER.CATEGORY') || 'CATEGORY' }}
+              </p>
+              <p class="text-sm">{{ template.category }}</p>
            </div>
          </div>
        </button>
@@ -128,13 +191,13 @@ export default {
      <div v-if="!filteredTemplateMessages.length" class="py-8 text-center">
        <div v-if="query && whatsAppTemplateMessages.length">
          <p>
-            {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_FOUND') }}
+            {{ t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_FOUND') }}
            <strong>{{ query }}</strong>
          </p>
        </div>
        <div v-else-if="!whatsAppTemplateMessages.length" class="space-y-4">
          <p class="text-n-slate-11">
-            {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_AVAILABLE') }}
+            {{ t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_AVAILABLE') }}
          </p>
        </div>
      </div>
@@ -196,6 +196,7 @@ describe('useAutomation', () => {
    automationTypes.conversation_created = { conditions: [] };
    automationTypes.conversation_updated = { conditions: [] };
    automationTypes.conversation_opened = { conditions: [] };
+    automationTypes.conversation_resolved = { conditions: [] };

    automationHelper.generateCustomAttributeTypes.mockReturnValue([]);
    automationHelper.generateCustomAttributes.mockReturnValue([]);
@@ -8,7 +8,7 @@ export const DEFAULT_MESSAGE_CREATED_CONDITION = [
  },
 ];

-export const DEFAULT_CONVERSATION_OPENED_CONDITION = [
+export const DEFAULT_CONVERSATION_CONDITION = [
  {
    attribute_key: 'browser_language',
    filter_operator: 'equal_to',
@@ -5,7 +5,7 @@ import {
 } from 'dashboard/routes/dashboard/settings/automation/operators';
 import {
  DEFAULT_MESSAGE_CREATED_CONDITION,
-  DEFAULT_CONVERSATION_OPENED_CONDITION,
+  DEFAULT_CONVERSATION_CONDITION,
  DEFAULT_OTHER_CONDITION,
  DEFAULT_ACTIONS,
 } from 'dashboard/constants/automation';
@@ -169,8 +169,11 @@ export const getDefaultConditions = eventName => {
  if (eventName === 'message_created') {
    return DEFAULT_MESSAGE_CREATED_CONDITION;
  }
-  if (eventName === 'conversation_opened') {
-    return DEFAULT_CONVERSATION_OPENED_CONDITION;
+  if (
+    eventName === 'conversation_opened' ||
+    eventName === 'conversation_resolved'
+  ) {
+    return DEFAULT_CONVERSATION_CONDITION;
  }
  return DEFAULT_OTHER_CONDITION;
 };
@@ -0,0 +1,368 @@
+import {
+  replaceTemplateVariables,
+  buildTemplateParameters,
+  processVariable,
+  allKeysRequired,
+} from '../templateHelper';
+import { templates } from '../../store/modules/specs/inboxes/templateFixtures';
+
+describe('templateHelper', () => {
+  const technicianTemplate = templates.find(t => t.name === 'technician_visit');
+
+  describe('processVariable', () => {
+    it('should remove curly braces from variables', () => {
+      expect(processVariable('{{name}}')).toBe('name');
+      expect(processVariable('{{1}}')).toBe('1');
+      expect(processVariable('{{customer_id}}')).toBe('customer_id');
+    });
+  });
+
+  describe('allKeysRequired', () => {
+    it('should return true when all keys have values', () => {
+      const obj = { name: 'John', age: '30' };
+      expect(allKeysRequired(obj)).toBe(true);
+    });
+
+    it('should return false when some keys are empty', () => {
+      const obj = { name: 'John', age: '' };
+      expect(allKeysRequired(obj)).toBe(false);
+    });
+
+    it('should return true for empty object', () => {
+      expect(allKeysRequired({})).toBe(true);
+    });
+  });
+
+  describe('replaceTemplateVariables', () => {
+    const templateText =
+      "Hi {{1}}, we're scheduling a technician visit to {{2}} on {{3}} between {{4}} and {{5}}. Please confirm if this time slot works for you.";
+
+    it('should replace all variables with provided values', () => {
+      const processedParams = {
+        body: {
+          1: 'John',
+          2: '123 Main St',
+          3: '2025-01-15',
+          4: '10:00 AM',
+          5: '2:00 PM',
+        },
+      };
+
+      const result = replaceTemplateVariables(templateText, processedParams);
+      expect(result).toBe(
+        "Hi John, we're scheduling a technician visit to 123 Main St on 2025-01-15 between 10:00 AM and 2:00 PM. Please confirm if this time slot works for you."
+      );
+    });
+
+    it('should keep original variable format when no replacement value provided', () => {
+      const processedParams = {
+        body: {
+          1: 'John',
+          3: '2025-01-15',
+        },
+      };
+
+      const result = replaceTemplateVariables(templateText, processedParams);
+      expect(result).toContain('John');
+      expect(result).toContain('2025-01-15');
+      expect(result).toContain('{{2}}');
+      expect(result).toContain('{{4}}');
+      expect(result).toContain('{{5}}');
+    });
+
+    it('should handle empty processedParams', () => {
+      const result = replaceTemplateVariables(templateText, {});
+      expect(result).toBe(templateText);
+    });
+  });
+
+  describe('buildTemplateParameters', () => {
+    it('should build parameters for template with body variables', () => {
+      const result = buildTemplateParameters(technicianTemplate, false);
+
+      expect(result.body).toEqual({
+        1: '',
+        2: '',
+        3: '',
+        4: '',
+        5: '',
+      });
+    });
+
+    it('should include header parameters when hasMediaHeader is true', () => {
+      const imageTemplate = templates.find(
+        t => t.name === 'order_confirmation'
+      );
+      const result = buildTemplateParameters(imageTemplate, true);
+
+      expect(result.header).toEqual({
+        media_url: '',
+        media_type: 'image',
+      });
+    });
+
+    it('should not include header parameters when hasMediaHeader is false', () => {
+      const result = buildTemplateParameters(technicianTemplate, false);
+      expect(result.header).toBeUndefined();
+    });
+
+    it('should handle template with no body component', () => {
+      const templateWithoutBody = {
+        components: [{ type: 'HEADER', format: 'TEXT' }],
+      };
+
+      const result = buildTemplateParameters(templateWithoutBody, false);
+      expect(result).toEqual({});
+    });
+
+    it('should handle template with no variables', () => {
+      const templateWithoutVars = templates.find(
+        t => t.name === 'no_variable_template'
+      );
+      const result = buildTemplateParameters(templateWithoutVars, false);
+
+      expect(result.body).toBeUndefined();
+    });
+
+    it('should handle URL buttons with variables for non-authentication templates', () => {
+      const templateWithUrlButton = {
+        category: 'MARKETING',
+        components: [
+          {
+            type: 'BODY',
+            text: 'Check out our website at {{site_url}}',
+          },
+          {
+            type: 'BUTTONS',
+            buttons: [
+              {
+                type: 'URL',
+                url: 'https://example.com/{{campaign_id}}',
+                text: 'Visit Site',
+              },
+            ],
+          },
+        ],
+      };
+
+      const result = buildTemplateParameters(templateWithUrlButton, false);
+      expect(result.buttons).toEqual([
+        {
+          type: 'url',
+          parameter: '',
+          url: 'https://example.com/{{campaign_id}}',
+          variables: ['campaign_id'],
+        },
+      ]);
+    });
+
+    it('should handle templates with no variables', () => {
+      const emptyTemplate = templates.find(
+        t => t.name === 'no_variable_template'
+      );
+      const result = buildTemplateParameters(emptyTemplate, false);
+      expect(result).toEqual({});
+    });
+
+    it('should build parameters for templates with multiple component types', () => {
+      const complexTemplate = {
+        components: [
+          { type: 'HEADER', format: 'IMAGE' },
+          { type: 'BODY', text: 'Hi {{1}}, your order {{2}} is ready!' },
+          { type: 'FOOTER', text: 'Thank you for your business' },
+          {
+            type: 'BUTTONS',
+            buttons: [{ type: 'URL', url: 'https://example.com/{{3}}' }],
+          },
+        ],
+      };
+
+      const result = buildTemplateParameters(complexTemplate, true);
+
+      expect(result.header).toEqual({
+        media_url: '',
+        media_type: 'image',
+      });
+      expect(result.body).toEqual({ 1: '', 2: '' });
+      expect(result.buttons).toEqual([
+        {
+          type: 'url',
+          parameter: '',
+          url: 'https://example.com/{{3}}',
+          variables: ['3'],
+        },
+      ]);
+    });
+
+    it('should handle copy code buttons correctly', () => {
+      const copyCodeTemplate = templates.find(
+        t => t.name === 'discount_coupon'
+      );
+      const result = buildTemplateParameters(copyCodeTemplate, false);
+
+      expect(result.body).toBeDefined();
+      expect(result.buttons).toEqual([
+        {
+          type: 'copy_code',
+          parameter: '',
+        },
+      ]);
+    });
+
+    it('should handle templates with document headers', () => {
+      const documentTemplate = templates.find(
+        t => t.name === 'purchase_receipt'
+      );
+      const result = buildTemplateParameters(documentTemplate, true);
+
+      expect(result.header).toEqual({
+        media_url: '',
+        media_type: 'document',
+      });
+      expect(result.body).toEqual({
+        1: '',
+        2: '',
+        3: '',
+      });
+    });
+
+    it('should handle video header templates', () => {
+      const videoTemplate = templates.find(t => t.name === 'training_video');
+      const result = buildTemplateParameters(videoTemplate, true);
+
+      expect(result.header).toEqual({
+        media_url: '',
+        media_type: 'video',
+      });
+      expect(result.body).toEqual({
+        name: '',
+        date: '',
+      });
+    });
+  });
+
+  describe('enhanced format validation', () => {
+    it('should validate enhanced format structure', () => {
+      const processedParams = {
+        body: { 1: 'John', 2: 'Order123' },
+        header: {
+          media_url: 'https://example.com/image.jpg',
+          media_type: 'image',
+        },
+        buttons: [{ type: 'copy_code', parameter: 'SAVE20' }],
+      };
+
+      // Test that structure is properly formed
+      expect(processedParams.body).toBeDefined();
+      expect(typeof processedParams.body).toBe('object');
+      expect(processedParams.header).toBeDefined();
+      expect(Array.isArray(processedParams.buttons)).toBe(true);
+    });
+
+    it('should handle empty component sections', () => {
+      const processedParams = {
+        body: {},
+        header: {},
+        buttons: [],
+      };
+
+      expect(allKeysRequired(processedParams.body)).toBe(true);
+      expect(allKeysRequired(processedParams.header)).toBe(true);
+      expect(processedParams.buttons.length).toBe(0);
+    });
+
+    it('should validate parameter completeness', () => {
+      const incompleteParams = {
+        body: { 1: 'John', 2: '' },
+      };
+
+      expect(allKeysRequired(incompleteParams.body)).toBe(false);
+    });
+
+    it('should handle edge cases in processVariable', () => {
+      expect(processVariable('{{')).toBe('');
+      expect(processVariable('}}')).toBe('');
+      expect(processVariable('')).toBe('');
+      expect(processVariable('{{nested{{variable}}}}')).toBe('nestedvariable');
+    });
+
+    it('should handle special characters in template variables', () => {
+      /* eslint-disable no-template-curly-in-string */
+      const templateText =
+        'Welcome {{user_name}}, your order #{{order_id}} costs ${{amount}}';
+      /* eslint-enable no-template-curly-in-string */
+      const processedParams = {
+        body: {
+          user_name: 'John & Jane',
+          order_id: '12345',
+          amount: '99.99',
+        },
+      };
+
+      const result = replaceTemplateVariables(templateText, processedParams);
+      expect(result).toBe(
+        'Welcome John & Jane, your order #12345 costs $99.99'
+      );
+    });
+
+    it('should handle templates with mixed parameter types', () => {
+      const mixedTemplate = {
+        components: [
+          { type: 'HEADER', format: 'VIDEO' },
+          { type: 'BODY', text: 'Order {{order_id}} status: {{status}}' },
+          { type: 'FOOTER', text: 'Thank you' },
+          {
+            type: 'BUTTONS',
+            buttons: [
+              { type: 'URL', url: 'https://track.com/{{order_id}}' },
+              { type: 'COPY_CODE' },
+              { type: 'PHONE_NUMBER', phone_number: '+1234567890' },
+            ],
+          },
+        ],
+      };
+
+      const result = buildTemplateParameters(mixedTemplate, true);
+
+      expect(result.header).toEqual({
+        media_url: '',
+        media_type: 'video',
+      });
+      expect(result.body).toEqual({
+        order_id: '',
+        status: '',
+      });
+      expect(result.buttons).toHaveLength(2); // URL and COPY_CODE (PHONE_NUMBER doesn't need parameters)
+      expect(result.buttons[0].type).toBe('url');
+      expect(result.buttons[1].type).toBe('copy_code');
+    });
+
+    it('should handle templates with no processable components', () => {
+      const emptyTemplate = {
+        components: [
+          { type: 'HEADER', format: 'TEXT', text: 'Static Header' },
+          { type: 'BODY', text: 'Static body with no variables' },
+          { type: 'FOOTER', text: 'Static footer' },
+        ],
+      };
+
+      const result = buildTemplateParameters(emptyTemplate, false);
+      expect(result).toEqual({});
+    });
+
+    it('should validate that replaceTemplateVariables preserves unreplaced variables', () => {
+      const templateText = 'Hi {{name}}, order {{order_id}} is {{status}}';
+      const partialParams = {
+        body: {
+          name: 'John',
+          // order_id missing
+          status: 'ready',
+        },
+      };
+
+      const result = replaceTemplateVariables(templateText, partialParams);
+      expect(result).toBe('Hi John, order {{order_id}} is ready');
+      expect(result).toContain('{{order_id}}'); // Unreplaced variable preserved
+    });
+  });
+});
@@ -0,0 +1,91 @@
+// Constants
+export const DEFAULT_LANGUAGE = 'en';
+export const DEFAULT_CATEGORY = 'UTILITY';
+export const COMPONENT_TYPES = {
+  HEADER: 'HEADER',
+  BODY: 'BODY',
+  BUTTONS: 'BUTTONS',
+};
+export const MEDIA_FORMATS = ['IMAGE', 'VIDEO', 'DOCUMENT'];
+
+export const findComponentByType = (template, type) =>
+  template.components?.find(component => component.type === type);
+
+export const processVariable = str => {
+  return str.replace(/{{|}}/g, '');
+};
+
+export const allKeysRequired = value => {
+  const keys = Object.keys(value);
+  return keys.every(key => value[key]);
+};
+
+export const replaceTemplateVariables = (templateText, processedParams) => {
+  return templateText.replace(/{{([^}]+)}}/g, (match, variable) => {
+    const variableKey = processVariable(variable);
+    return processedParams.body?.[variableKey] || `{{${variable}}}`;
+  });
+};
+
+export const buildTemplateParameters = (template, hasMediaHeaderValue) => {
+  const allVariables = {};
+
+  const bodyComponent = findComponentByType(template, COMPONENT_TYPES.BODY);
+  const headerComponent = findComponentByType(template, COMPONENT_TYPES.HEADER);
+
+  if (!bodyComponent) return allVariables;
+
+  const templateString = bodyComponent.text;
+
+  // Process body variables
+  const matchedVariables = templateString.match(/{{([^}]+)}}/g);
+  if (matchedVariables) {
+    allVariables.body = {};
+    matchedVariables.forEach(variable => {
+      const key = processVariable(variable);
+      allVariables.body[key] = '';
+    });
+  }
+
+  if (hasMediaHeaderValue) {
+    if (!allVariables.header) allVariables.header = {};
+    allVariables.header.media_url = '';
+    allVariables.header.media_type = headerComponent.format.toLowerCase();
+  }
+
+  // Process button variables
+  const buttonComponents = template.components.filter(
+    component => component.type === COMPONENT_TYPES.BUTTONS
+  );
+
+  buttonComponents.forEach(buttonComponent => {
+    if (buttonComponent.buttons) {
+      buttonComponent.buttons.forEach((button, index) => {
+        // Handle URL buttons with variables
+        if (button.type === 'URL' && button.url && button.url.includes('{{')) {
+          const buttonVars = button.url.match(/{{([^}]+)}}/g) || [];
+          if (buttonVars.length > 0) {
+            if (!allVariables.buttons) allVariables.buttons = [];
+            allVariables.buttons[index] = {
+              type: 'url',
+              parameter: '',
+              url: button.url,
+              variables: buttonVars.map(v => processVariable(v)),
+            };
+          }
+        }
+
+        // Handle copy code buttons
+        if (button.type === 'COPY_CODE') {
+          if (!allVariables.buttons) allVariables.buttons = [];
+          allVariables.buttons[index] = {
+            type: 'copy_code',
+            parameter: '',
+          };
+        }
+      });
+    }
+  });
+
+  return allVariables;
+};
@@ -1,4 +1,5 @@
 import ar from './locale/ar';
+import bg from './locale/bg';
 import ca from './locale/ca';
 import cs from './locale/cs';
 import da from './locale/da';
@@ -40,6 +41,7 @@ import lt from './locale/lt';

 export default {
  ar,
+  bg,
  ca,
  cs,
  da,
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "تم إنشاء المحادثة",
      "CONVERSATION_UPDATED": "تم تحديث المحادثة",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "الخصائص",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "قوالب الواتساب",
-            "SUBTITLE": "حدد القالب الذي تريد إرساله",
-            "TEMPLATE_SELECTED_SUBTITLE": "معالجة {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "نماذج البحث",
-            "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "اللغة",
-                "TEMPLATE_BODY": "نص القالب",
-                "CATEGORY": "الفئة"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "المتغيرات",
-            "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
-            "GO_BACK_LABEL": "العودة للخلف",
-            "SEND_MESSAGE_LABEL": "إرسال الرسالة",
-            "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "قوالب الواتساب",
+      "SUBTITLE": "حدد القالب الذي تريد إرساله",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "نماذج البحث",
+      "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "الفئة",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "اللغة",
+        "TEMPLATE_BODY": "نص القالب",
+        "CATEGORY": "الفئة"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "المتغيرات",
+      "LANGUAGE": "اللغة",
+      "CATEGORY": "الفئة",
+      "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
+      "GO_BACK_LABEL": "العودة للخلف",
+      "SEND_MESSAGE_LABEL": "إرسال الرسالة",
+      "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversa Creada",
      "CONVERSATION_UPDATED": "Conversa Actualitzada",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Característiques",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Plantilles de Whatsapp",
-            "SUBTITLE": "Selecciona la plantilla de whatsapp que vols enviar",
-            "TEMPLATE_SELECTED_SUBTITLE": "Procés {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Cerca plantilles",
-            "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Idioma",
-                "TEMPLATE_BODY": "Cos de la plantilla",
-                "CATEGORY": "Categoria"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Introdueix el valor {variable}",
-            "GO_BACK_LABEL": "Torna enrere",
-            "SEND_MESSAGE_LABEL": "Envia missatge",
-            "FORM_ERROR_MESSAGE": "Omple totes les variables abans d'enviar-les"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Plantilles de Whatsapp",
+      "SUBTITLE": "Selecciona la plantilla de whatsapp que vols enviar",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Cerca plantilles",
+      "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Categoria",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Idioma",
+        "TEMPLATE_BODY": "Cos de la plantilla",
+        "CATEGORY": "Categoria"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Idioma",
+      "CATEGORY": "Categoria",
+      "VARIABLE_PLACEHOLDER": "Introdueix el valor {variable}",
+      "GO_BACK_LABEL": "Torna enrere",
+      "SEND_MESSAGE_LABEL": "Envia missatge",
+      "FORM_ERROR_MESSAGE": "Omple totes les variables abans d'enviar-les",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Zpráva vytvořena",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Konverzace otevřena"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funkce",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Samtale Oprettet",
      "CONVERSATION_UPDATED": "Samtale Opdateret",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funktioner",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Skabeloner",
-            "SUBTITLE": "Vælg den whatsapp skabelon, du vil sende",
-            "TEMPLATE_SELECTED_SUBTITLE": "Proces {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Søg Skabeloner",
-            "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Sprog",
-                "TEMPLATE_BODY": "Skabelon Krop",
-                "CATEGORY": "Kategori"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variabler",
-            "VARIABLE_PLACEHOLDER": "Indtast {variable} værdi",
-            "GO_BACK_LABEL": "Gå Tilbage",
-            "SEND_MESSAGE_LABEL": "Send Besked",
-            "FORM_ERROR_MESSAGE": "Udfyld venligst alle variabler før afsendelse"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Skabeloner",
+      "SUBTITLE": "Vælg den whatsapp skabelon, du vil sende",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Søg Skabeloner",
+      "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategori",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Sprog",
+        "TEMPLATE_BODY": "Skabelon Krop",
+        "CATEGORY": "Kategori"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variabler",
+      "LANGUAGE": "Sprog",
+      "CATEGORY": "Kategori",
+      "VARIABLE_PLACEHOLDER": "Indtast {variable} værdi",
+      "GO_BACK_LABEL": "Gå Tilbage",
+      "SEND_MESSAGE_LABEL": "Send Besked",
+      "FORM_ERROR_MESSAGE": "Udfyld venligst alle variabler før afsendelse",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Konversation erstellt",
      "CONVERSATION_UPDATED": "Konversation aktualisiert",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funktionen",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "WhatsApp-Vorlagen",
-            "SUBTITLE": "Wählen Sie die WhatsApp-Vorlage aus, die Sie senden möchten",
-            "TEMPLATE_SELECTED_SUBTITLE": "Verarbeite {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Vorlagen suchen",
-            "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Sprache",
-                "TEMPLATE_BODY": "Vorlagenbody",
-                "CATEGORY": "Kategorie"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variablen",
-            "VARIABLE_PLACEHOLDER": "Geben Sie den Wert {variable} ein",
-            "GO_BACK_LABEL": "Zurück",
-            "SEND_MESSAGE_LABEL": "Nachricht senden",
-            "FORM_ERROR_MESSAGE": "Bitte füllen Sie vor dem Absenden alle Variablen aus"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "WhatsApp-Vorlagen",
+      "SUBTITLE": "Wählen Sie die WhatsApp-Vorlage aus, die Sie senden möchten",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Vorlagen suchen",
+      "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategorie",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Sprache",
+        "TEMPLATE_BODY": "Vorlagenbody",
+        "CATEGORY": "Kategorie"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variablen",
+      "LANGUAGE": "Sprache",
+      "CATEGORY": "Kategorie",
+      "VARIABLE_PLACEHOLDER": "Geben Sie den Wert {variable} ein",
+      "GO_BACK_LABEL": "Zurück",
+      "SEND_MESSAGE_LABEL": "Nachricht senden",
+      "FORM_ERROR_MESSAGE": "Bitte füllen Sie vor dem Absenden alle Variablen aus",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Δημιουργήθηκε Συνομιλία",
      "CONVERSATION_UPDATED": "Η Συνομιλία Ενημερώθηκε",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Χαρακτηριστικά",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Πρότυπα Whatsapp",
-            "SUBTITLE": "Επιλέξτε το πρότυπο Whatsapp που θέλετε να στείλετε",
-            "TEMPLATE_SELECTED_SUBTITLE": "Επεξεργασία {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
-            "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Γλώσσα",
-                "TEMPLATE_BODY": "Σώμα Προτύπου",
-                "CATEGORY": "Κατηγορία"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Μεταβλητές",
-            "VARIABLE_PLACEHOLDER": "Εισάγετε τιμή για {variable}",
-            "GO_BACK_LABEL": "Πίσω",
-            "SEND_MESSAGE_LABEL": "Αποστολή μηνύματος",
-            "FORM_ERROR_MESSAGE": "Παρακαλώ συμπληρώστε όλες τις μεταβλητές πριν την αποστολή"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Πρότυπα Whatsapp",
+      "SUBTITLE": "Επιλέξτε το πρότυπο Whatsapp που θέλετε να στείλετε",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
+      "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Κατηγορία",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Γλώσσα",
+        "TEMPLATE_BODY": "Σώμα Προτύπου",
+        "CATEGORY": "Κατηγορία"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Μεταβλητές",
+      "LANGUAGE": "Γλώσσα",
+      "CATEGORY": "Κατηγορία",
+      "VARIABLE_PLACEHOLDER": "Εισάγετε τιμή για {variable}",
+      "GO_BACK_LABEL": "Πίσω",
+      "SEND_MESSAGE_LABEL": "Αποστολή μηνύματος",
+      "FORM_ERROR_MESSAGE": "Παρακαλώ συμπληρώστε όλες τις μεταβλητές πριν την αποστολή",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversación creada",
      "CONVERSATION_UPDATED": "Conversación actualizada",
      "MESSAGE_CREATED": "Mensaje creado",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversación abierta"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Características",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Plantillas de Whatsapp",
-            "SUBTITLE": "Seleccione la plantilla de Whatsapp que desea enviar",
-            "TEMPLATE_SELECTED_SUBTITLE": "Procesar {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Buscar plantillas",
-            "NO_TEMPLATES_FOUND": "No se encontraron plantillas para",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Idioma",
-                "TEMPLATE_BODY": "Cuerpo de plantilla",
-                "CATEGORY": "Categoría"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Introduzca el valor de {variable}",
-            "GO_BACK_LABEL": "Volver",
-            "SEND_MESSAGE_LABEL": "Enviar mensaje",
-            "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Plantillas de Whatsapp",
+      "SUBTITLE": "Seleccione la plantilla de Whatsapp que desea enviar",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Buscar plantillas",
+      "NO_TEMPLATES_FOUND": "No se encontraron plantillas para",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Categoría",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Idioma",
+        "TEMPLATE_BODY": "Cuerpo de plantilla",
+        "CATEGORY": "Categoría"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Idioma",
+      "CATEGORY": "Categoría",
+      "VARIABLE_PLACEHOLDER": "Introduzca el valor de {variable}",
+      "GO_BACK_LABEL": "Volver",
+      "SEND_MESSAGE_LABEL": "Enviar mensaje",
+      "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "گفتگو ایجاد شد",
      "CONVERSATION_UPDATED": "گفتگو به روز شد",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "امکانات",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "قالب های واتساپ",
-            "SUBTITLE": "قالب واتساپ مورد نظر برای ارسال را انتخاب کنید",
-            "TEMPLATE_SELECTED_SUBTITLE": "فرآیند {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "جستجوی الگوها",
-            "NO_TEMPLATES_FOUND": "هیچ قالبی برای",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "زبان",
-                "TEMPLATE_BODY": "بدنه الگو",
-                "CATEGORY": "دسته‌بندی"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "متغیرها",
-            "VARIABLE_PLACEHOLDER": "مقدار {variable} را وارد کنید",
-            "GO_BACK_LABEL": "بازگشت",
-            "SEND_MESSAGE_LABEL": "ارسال پیام",
-            "FORM_ERROR_MESSAGE": "لطفا قبل از ارسال همه متغیرها را پر کنید"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "قالب های واتساپ",
+      "SUBTITLE": "قالب واتساپ مورد نظر برای ارسال را انتخاب کنید",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "جستجوی الگوها",
+      "NO_TEMPLATES_FOUND": "هیچ قالبی برای",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "دسته‌بندی",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "زبان",
+        "TEMPLATE_BODY": "بدنه الگو",
+        "CATEGORY": "دسته‌بندی"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "متغیرها",
+      "LANGUAGE": "زبان",
+      "CATEGORY": "دسته‌بندی",
+      "VARIABLE_PLACEHOLDER": "مقدار {variable} را وارد کنید",
+      "GO_BACK_LABEL": "بازگشت",
+      "SEND_MESSAGE_LABEL": "ارسال پیام",
+      "FORM_ERROR_MESSAGE": "لطفا قبل از ارسال همه متغیرها را پر کنید",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Ominaisuudet",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "WhatsApp-pohjat",
-            "SUBTITLE": "Valitse WhatsApp-pohja, jonka haluat lähettää",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Etsi Pohjia",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Muuttujat",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Mene Takaisin",
-            "SEND_MESSAGE_LABEL": "Lähetä Viesti",
-            "FORM_ERROR_MESSAGE": "Täytä kaikki muuttujat ennen lähettämistä"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "WhatsApp-pohjat",
+      "SUBTITLE": "Valitse WhatsApp-pohja, jonka haluat lähettää",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Etsi Pohjia",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Muuttujat",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Mene Takaisin",
+      "SEND_MESSAGE_LABEL": "Lähetä Viesti",
+      "FORM_ERROR_MESSAGE": "Täytä kaikki muuttujat ennen lähettämistä",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation créée",
      "CONVERSATION_UPDATED": "Conversation mise à jour",
      "MESSAGE_CREATED": "Message créé",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation ouverte"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Fonctionnalités",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Modèles WhatsApp",
-            "SUBTITLE": "Sélectionnez le modèle whatsapp que vous souhaitez envoyer",
-            "TEMPLATE_SELECTED_SUBTITLE": "Traiter {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Rechercher des modèles",
-            "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Langue",
-                "TEMPLATE_BODY": "Corps du modèle",
-                "CATEGORY": "Catégorie"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Entrez la valeur de {variable}",
-            "GO_BACK_LABEL": "Retour",
-            "SEND_MESSAGE_LABEL": "Envoyer un message",
-            "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Modèles WhatsApp",
+      "SUBTITLE": "Sélectionnez le modèle whatsapp que vous souhaitez envoyer",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Rechercher des modèles",
+      "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Catégorie",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Langue",
+        "TEMPLATE_BODY": "Corps du modèle",
+        "CATEGORY": "Catégorie"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Langue",
+      "CATEGORY": "Catégorie",
+      "VARIABLE_PLACEHOLDER": "Entrez la valeur de {variable}",
+      "GO_BACK_LABEL": "Retour",
+      "SEND_MESSAGE_LABEL": "Envoyer un message",
+      "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "השיחה נוצרה",
      "CONVERSATION_UPDATED": "השיחה עודכנה",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "השיחה נפתחה"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "מאפיינים",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "תבניות וואטסאפ",
-            "SUBTITLE": "בחר את תבנית הווטסאפ שברצונך לשלוח",
-            "TEMPLATE_SELECTED_SUBTITLE": "עיבוד {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "חפש תבניות",
-            "NO_TEMPLATES_FOUND": "לא נמצאו תבניות עבור",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "שפה",
-                "TEMPLATE_BODY": "גוף התבנית",
-                "CATEGORY": "קטגוריה"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "משתנים",
-            "VARIABLE_PLACEHOLDER": "הזן ערך {variable}",
-            "GO_BACK_LABEL": "חזור",
-            "SEND_MESSAGE_LABEL": "לשלוח הודעה",
-            "FORM_ERROR_MESSAGE": "נא למלא את כל המשתנים לפני השליחה"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "תבניות וואטסאפ",
+      "SUBTITLE": "בחר את תבנית הווטסאפ שברצונך לשלוח",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "חפש תבניות",
+      "NO_TEMPLATES_FOUND": "לא נמצאו תבניות עבור",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "קטגוריה",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "שפה",
+        "TEMPLATE_BODY": "גוף התבנית",
+        "CATEGORY": "קטגוריה"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "משתנים",
+      "LANGUAGE": "שפה",
+      "CATEGORY": "קטגוריה",
+      "VARIABLE_PLACEHOLDER": "הזן ערך {variable}",
+      "GO_BACK_LABEL": "חזור",
+      "SEND_MESSAGE_LABEL": "לשלוח הודעה",
+      "FORM_ERROR_MESSAGE": "נא למלא את כל המשתנים לפני השליחה",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Predlošci",
-            "SUBTITLE": "Izaberi whatsapp predložak koji želiš poslati",
-            "TEMPLATE_SELECTED_SUBTITLE": "Proces {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Pretraži Predloške",
-            "NO_TEMPLATES_FOUND": "Nije pronađen predložak za",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Jezik",
-                "TEMPLATE_BODY": "Tijelo predloška",
-                "CATEGORY": "Kategorija"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Varijable",
-            "VARIABLE_PLACEHOLDER": "Unesi {variable} vrijednost",
-            "GO_BACK_LABEL": "Nazad",
-            "SEND_MESSAGE_LABEL": "Šalji poruku",
-            "FORM_ERROR_MESSAGE": "Popuniti sve varijable prije slanja"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Predlošci",
+      "SUBTITLE": "Izaberi whatsapp predložak koji želiš poslati",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Pretraži Predloške",
+      "NO_TEMPLATES_FOUND": "Nije pronađen predložak za",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategorija",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Jezik",
+        "TEMPLATE_BODY": "Tijelo predloška",
+        "CATEGORY": "Kategorija"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Varijable",
+      "LANGUAGE": "Jezik",
+      "CATEGORY": "Kategorija",
+      "VARIABLE_PLACEHOLDER": "Unesi {variable} vrijednost",
+      "GO_BACK_LABEL": "Nazad",
+      "SEND_MESSAGE_LABEL": "Šalji poruku",
+      "FORM_ERROR_MESSAGE": "Popuniti sve varijable prije slanja",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Beszélgetés létrehozva",
      "CONVERSATION_UPDATED": "Beszélgetés frissítve",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Lehetőségek",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp sablonok",
-            "SUBTITLE": "Válaszd ki a Whatsapp sablont",
-            "TEMPLATE_SELECTED_SUBTITLE": "Feldolgozás: {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Sablon keresése",
-            "NO_TEMPLATES_FOUND": "Nem található sablon erre:",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Nyelv",
-                "TEMPLATE_BODY": "Sablon törzse",
-                "CATEGORY": "Kategória"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Változók",
-            "VARIABLE_PLACEHOLDER": "Add meg a {variable} értékét",
-            "GO_BACK_LABEL": "Vissza",
-            "SEND_MESSAGE_LABEL": "Üzenet küldése",
-            "FORM_ERROR_MESSAGE": "Kérlek add meg az összes változó értékét küldés előtt"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp sablonok",
+      "SUBTITLE": "Válaszd ki a Whatsapp sablont",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Sablon keresése",
+      "NO_TEMPLATES_FOUND": "Nem található sablon erre:",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategória",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Nyelv",
+        "TEMPLATE_BODY": "Sablon törzse",
+        "CATEGORY": "Kategória"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Változók",
+      "LANGUAGE": "Nyelv",
+      "CATEGORY": "Kategória",
+      "VARIABLE_PLACEHOLDER": "Add meg a {variable} értékét",
+      "GO_BACK_LABEL": "Vissza",
+      "SEND_MESSAGE_LABEL": "Üzenet küldése",
+      "FORM_ERROR_MESSAGE": "Kérlek add meg az összes változó értékét küldés előtt",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Percakapan Dibuat",
      "CONVERSATION_UPDATED": "Percakapan Diperbarui",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Fitur",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Templat Whatsapp",
-            "SUBTITLE": "Pilih templat Whatsapp yang ingin Anda kirim",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Cari Templat",
-            "NO_TEMPLATES_FOUND": "Tidak ditemukan templat untuk",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Bahasa",
-                "TEMPLATE_BODY": "Isi Templat",
-                "CATEGORY": "Kategori"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variabel",
-            "VARIABLE_PLACEHOLDER": "Masukkan nilai {variable}",
-            "GO_BACK_LABEL": "Kembali",
-            "SEND_MESSAGE_LABEL": "Kirim Pesan",
-            "FORM_ERROR_MESSAGE": "Harap isi semua variabel sebelum mengirim"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Templat Whatsapp",
+      "SUBTITLE": "Pilih templat Whatsapp yang ingin Anda kirim",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Cari Templat",
+      "NO_TEMPLATES_FOUND": "Tidak ditemukan templat untuk",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategori",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Bahasa",
+        "TEMPLATE_BODY": "Isi Templat",
+        "CATEGORY": "Kategori"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variabel",
+      "LANGUAGE": "Bahasa",
+      "CATEGORY": "Kategori",
+      "VARIABLE_PLACEHOLDER": "Masukkan nilai {variable}",
+      "GO_BACK_LABEL": "Kembali",
+      "SEND_MESSAGE_LABEL": "Kirim Pesan",
+      "FORM_ERROR_MESSAGE": "Harap isi semua variabel sebelum mengirim",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Fídusar",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Veldu WhatsApp sniðmátið sem þú vilt senda",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Veldu WhatsApp sniðmátið sem þú vilt senda",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversazione creata",
      "CONVERSATION_UPDATED": "Conversazione aggiornata",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funzionalità",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Modelli Whatsapp",
-            "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
-            "TEMPLATE_SELECTED_SUBTITLE": "Elabora {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Cerca modelli",
-            "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Lingua",
-                "TEMPLATE_BODY": "Corpo modello",
-                "CATEGORY": "Categoria"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variabili",
-            "VARIABLE_PLACEHOLDER": "Inserisci il valore di {variable}",
-            "GO_BACK_LABEL": "Torna indietro",
-            "SEND_MESSAGE_LABEL": "Invia messaggio",
-            "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Modelli Whatsapp",
+      "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Cerca modelli",
+      "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Categoria",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Lingua",
+        "TEMPLATE_BODY": "Corpo modello",
+        "CATEGORY": "Categoria"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variabili",
+      "LANGUAGE": "Lingua",
+      "CATEGORY": "Categoria",
+      "VARIABLE_PLACEHOLDER": "Inserisci il valore di {variable}",
+      "GO_BACK_LABEL": "Torna indietro",
+      "SEND_MESSAGE_LABEL": "Invia messaggio",
+      "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "会話が作成されました",
      "CONVERSATION_UPDATED": "会話が更新されました",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "機能",
          "ALLOW_CONVERSATION_FAQS": "解決済みの会話からFAQを生成",
-          "ALLOW_MEMORIES": "顧客とのやり取りから重要な詳細を記憶としてキャプチャ"
+          "ALLOW_MEMORIES": "顧客とのやり取りから重要な詳細を記憶としてキャプチャ",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp テンプレート",
-            "SUBTITLE": "送信したいWhatsappテンプレートを選択してください",
-            "TEMPLATE_SELECTED_SUBTITLE": "{templateName} を処理中"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "テンプレートを検索",
-            "NO_TEMPLATES_FOUND": "該当するテンプレートが見つかりません:",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "言語",
-                "TEMPLATE_BODY": "テンプレート本文",
-                "CATEGORY": "カテゴリ"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "変数",
-            "VARIABLE_PLACEHOLDER": "{variable} の値を入力",
-            "GO_BACK_LABEL": "戻る",
-            "SEND_MESSAGE_LABEL": "メッセージを送信",
-            "FORM_ERROR_MESSAGE": "送信前に全ての変数を入力してください"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp テンプレート",
+      "SUBTITLE": "送信したいWhatsappテンプレートを選択してください",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "テンプレートを検索",
+      "NO_TEMPLATES_FOUND": "該当するテンプレートが見つかりません:",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "カテゴリ",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "言語",
+        "TEMPLATE_BODY": "テンプレート本文",
+        "CATEGORY": "カテゴリ"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "変数",
+      "LANGUAGE": "言語",
+      "CATEGORY": "カテゴリ",
+      "VARIABLE_PLACEHOLDER": "{variable} の値を入力",
+      "GO_BACK_LABEL": "戻る",
+      "SEND_MESSAGE_LABEL": "メッセージを送信",
+      "FORM_ERROR_MESSAGE": "送信前に全ての変数を入力してください",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "특징",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "언어",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "언어",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "언어",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Pokalbis sukurtas",
      "CONVERSATION_UPDATED": "Pokalbis atnaujintas",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funkcijos",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Šablonai",
-            "SUBTITLE": "Pasirinkite WhatsApp šabloną, kurį norite siųsti",
-            "TEMPLATE_SELECTED_SUBTITLE": "Apdoroti {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Ieškoti šablonų",
-            "NO_TEMPLATES_FOUND": "Šablonų nerasta",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Kalba",
-                "TEMPLATE_BODY": "Šablono tekstas",
-                "CATEGORY": "Kategorija"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Kintamieji",
-            "VARIABLE_PLACEHOLDER": "Įveskite {variable} reikšmę",
-            "GO_BACK_LABEL": "Grįžti",
-            "SEND_MESSAGE_LABEL": "Išsiųsti pranešimą",
-            "FORM_ERROR_MESSAGE": "Prieš siųsdami užpildykite visus kintamuosius"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Šablonai",
+      "SUBTITLE": "Pasirinkite WhatsApp šabloną, kurį norite siųsti",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Ieškoti šablonų",
+      "NO_TEMPLATES_FOUND": "Šablonų nerasta",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategorija",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Kalba",
+        "TEMPLATE_BODY": "Šablono tekstas",
+        "CATEGORY": "Kategorija"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Kintamieji",
+      "LANGUAGE": "Kalba",
+      "CATEGORY": "Kategorija",
+      "VARIABLE_PLACEHOLDER": "Įveskite {variable} reikšmę",
+      "GO_BACK_LABEL": "Grįžti",
+      "SEND_MESSAGE_LABEL": "Išsiųsti pranešimą",
+      "FORM_ERROR_MESSAGE": "Prieš siųsdami užpildykite visus kintamuosius",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Saruna izveidota",
      "CONVERSATION_UPDATED": "Saruna Atjaunināta",
      "MESSAGE_CREATED": "Ziņojums Izveidots",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Saruna Atvērta"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Īpašības",
          "ALLOW_CONVERSATION_FAQS": "Ģenerēt bieži uzdotos jautājumus no atrisinātajām sarunām",
-          "ALLOW_MEMORIES": "Pārtvert galvenās nianses kā atmiņas no klientu mijiedarbībām."
+          "ALLOW_MEMORIES": "Pārtvert galvenās nianses kā atmiņas no klientu mijiedarbībām.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "WhatsApp Veidnes",
-            "SUBTITLE": "Izvēlieties WhatsApp veidni, kuru vēlaties nosūtīt",
-            "TEMPLATE_SELECTED_SUBTITLE": "Apstrādāt {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Meklēt Veidnes",
-            "NO_TEMPLATES_FOUND": "Veidnes nav atrastas",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Valoda",
-                "TEMPLATE_BODY": "Veidnes Pamatteksts",
-                "CATEGORY": "Kategorija"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Mainīgie",
-            "VARIABLE_PLACEHOLDER": "Ievadiet {variable} vērtību",
-            "GO_BACK_LABEL": "Atgriezties",
-            "SEND_MESSAGE_LABEL": "Sūtīt Ziņojumu",
-            "FORM_ERROR_MESSAGE": "Lūdzu, pirms nosūtīšanas aizpildiet visus mainīgos"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "WhatsApp Veidnes",
+      "SUBTITLE": "Izvēlieties WhatsApp veidni, kuru vēlaties nosūtīt",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Meklēt Veidnes",
+      "NO_TEMPLATES_FOUND": "Veidnes nav atrastas",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategorija",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Valoda",
+        "TEMPLATE_BODY": "Veidnes Pamatteksts",
+        "CATEGORY": "Kategorija"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Mainīgie",
+      "LANGUAGE": "Valoda",
+      "CATEGORY": "Kategorija",
+      "VARIABLE_PLACEHOLDER": "Ievadiet {variable} vērtību",
+      "GO_BACK_LABEL": "Atgriezties",
+      "SEND_MESSAGE_LABEL": "Sūtīt Ziņojumu",
+      "FORM_ERROR_MESSAGE": "Lūdzu, pirms nosūtīšanas aizpildiet visus mainīgos",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
--- a/Show More
+++ b/Show More