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feat(voice): Wire Twilio voice flow through unified call model (#14091)

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Twilio voice now uses first-class `Call` records as the source of truth
for call state, instead of storing it on
`conversation.additional_attributes` and `conversation.identifier`. Each
call gets its own record, its own `voice_call` bubble matched by
`call_sid`, and its own conference name keyed off `Call.id`. Multiple
calls on the same conversation (for `lock_to_single_conversation`
inboxes) now work correctly, and the conversation card stays in sync
with the real latest message.
Fixes https://linear.app/chatwoot/issue/PLA-121/lock-to-single-thread

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2026-04-30 11:25:39 +04:00
committed by GitHub
co-authored by Muhsin
parent cd9c8e3303
commit 1124c1b4c2
37 changed files with 630 additions and 811 deletions
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app/javascript/dashboard/store/modules/conversations/index.js
+8 -21
View File
@@ -307,34 +307,21 @@ export const mutations = {
}
},
[types.UPDATE_CONVERSATION_CALL_STATUS](
[types.UPDATE_MESSAGE_CALL_STATUS](
_state,
{ conversationId, callStatus }
{ conversationId, callStatus, callSid }
) {
const chat = getConversationById(_state)(conversationId);
if (!chat) return;
chat.additional_attributes = {
...chat.additional_attributes,
call_status: callStatus,
};
},
[types.UPDATE_MESSAGE_CALL_STATUS](_state, { conversationId, callStatus }) {
const chat = getConversationById(_state)(conversationId);
if (!chat) return;
const lastCall = (chat.messages || []).findLast(
m => m.content_type === CONTENT_TYPES.VOICE_CALL
const message = (chat.messages || []).find(
m =>
m.content_type === CONTENT_TYPES.VOICE_CALL &&
m.call?.provider_call_id === callSid
);
if (!message?.call) return;
if (!lastCall) return;
lastCall.content_attributes ??= {};
lastCall.content_attributes.data = {
...lastCall.content_attributes.data,
status: callStatus,
};
message.call = { ...message.call, status: callStatus };
},
[types.SET_ACTIVE_INBOX](_state, inboxId) {