feat(voice): Wire Twilio voice flow through unified call model (#14091)

Twilio voice now uses first-class `Call` records as the source of truth
for call state, instead of storing it on
`conversation.additional_attributes` and `conversation.identifier`. Each
call gets its own record, its own `voice_call` bubble matched by
`call_sid`, and its own conference name keyed off `Call.id`. Multiple
calls on the same conversation (for `lock_to_single_conversation`
inboxes) now work correctly, and the conversation card stays in sync
with the real latest message.
Fixes https://linear.app/chatwoot/issue/PLA-121/lock-to-single-thread

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2026-04-30 11:25:39 +04:00
committed by GitHub
co-authored by Muhsin
parent cd9c8e3303
commit 1124c1b4c2
37 changed files with 630 additions and 811 deletions
@@ -42,8 +42,8 @@ export function useCallSession() {
);
});
const endCall = async ({ conversationId, inboxId }) => {
await VoiceAPI.leaveConference(inboxId, conversationId);
const endCall = async ({ conversationId, inboxId, callSid }) => {
await VoiceAPI.leaveConference({ inboxId, conversationId, callSid });
TwilioVoiceClient.endClientCall();
durationTimer.stop();
callsStore.clearActiveCall();
@@ -66,6 +66,7 @@ export function useCallSession() {
await TwilioVoiceClient.joinClientCall({
to: joinResponse?.conference_sid,
conversationId,
callSid,
});
callsStore.setCallActive(callSid);