fix: Conversation opening in pending if there's an active bot on the inbox

app/builders/conversation_builder.rb

@@ -14,7 +14,22 @@ class ConversationBuilder
   end
 
   def create_new_conversation
-    ::Conversation.create!(conversation_params)
+    conversation = ::Conversation.create!(conversation_params)
+
+    # Override status if explicitly provided in params
+    # This is required because the Conversation model's determine_conversation_status callback
+    # automatically sets status to :pending when there's an active bot on the inbox.
+    # However, when users manually create conversations (e.g., via the frontend form),
+    # they should be able to explicitly set the status to :open to bypass bot handling.
+    # We use update_column to avoid triggering callbacks and activity logs since this
+    # is just correcting the status to match the user's explicit intent.
+    if params[:status].present?
+      # rubocop:disable Rails/SkipsModelValidations
+      conversation.update_column(:status, params[:status])
+      # rubocop:enable Rails/SkipsModelValidations
+    end
+
+    conversation
   end
 
   def conversation_params

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -134,6 +134,7 @@ export const prepareNewMessagePayload = ({
     contactId: Number(selectedContact.id),
     message: { content: message },
     assigneeId: currentUser.id,
+    status: 'open', // Explicitly set status to open for manually created conversations
   };
 
   if (attachedFiles?.length) {

spec/builders/conversation_builder_spec.rb

@@ -80,5 +80,64 @@ describe ConversationBuilder do
         expect(conversation.id).to eq(existing_conversation.id)
       end
     end
+
+    context 'when status is provided in params' do
+      it 'sets the status to the provided value' do
+        conversation = described_class.new(
+          contact_inbox: contact_api_inbox,
+          params: { status: 'open' }
+        ).perform
+
+        expect(conversation.status).to eq('open')
+      end
+
+      it 'overrides bot status when status is explicitly provided' do
+        # Create a bot for the inbox
+        create(:agent_bot, account: account)
+        create(:agent_bot_inbox, inbox: api_inbox, account: account)
+
+        conversation = described_class.new(
+          contact_inbox: contact_api_inbox,
+          params: { status: 'open' }
+        ).perform
+
+        expect(conversation.status).to eq('open')
+      end
+
+      it 'sets status to resolved when explicitly provided' do
+        conversation = described_class.new(
+          contact_inbox: contact_api_inbox,
+          params: { status: 'resolved' }
+        ).perform
+
+        expect(conversation.status).to eq('resolved')
+      end
+    end
+
+    context 'when no status is provided and bot is active' do
+      it 'sets status to pending for bot conversations' do
+        # Create a bot for the inbox
+        create(:agent_bot, account: account)
+        create(:agent_bot_inbox, inbox: api_inbox, account: account)
+
+        conversation = described_class.new(
+          contact_inbox: contact_api_inbox,
+          params: {}
+        ).perform
+
+        expect(conversation.status).to eq('pending')
+      end
+    end
+
+    context 'when no status is provided and no bot is active' do
+      it 'uses default status from model' do
+        conversation = described_class.new(
+          contact_inbox: contact_api_inbox,
+          params: {}
+        ).perform
+
+        expect(conversation.status).to eq('open')
+      end
+    end
   end
 end