feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963)

Voice calling is now a capability on the existing TwilioSms rather than
a separate Voice model. A single Twilio phone number handles both SMS
and voice calls through one inbox.
Fixes
https://linear.app/chatwoot/issue/CW-6683/add-voice-calling-as-a-capability-on-twilio-sms-channel
and https://linear.app/chatwoot/issue/PLA-120/add-the-support-for-sms

**What changed**
- Replaced Channel::Voice with voice_enabled flag on Channel::TwilioSms
- Added voice_enabled, twiml_app_sid, api_key_secret columns to
channel_twilio_sms table
  - Dropped channel_voice table (no production data)
- All voice logic lives in Enterprise layer via
prepend_mod_with('Channel::TwilioSms')
- Added Voice settings tab on Twilio SMS inbox settings to
enable/disable voice
  - Validates Twilio number voice capability before provisioning
- Teardown service cleans up TwiML app and credentials when voice is
disabled
- Frontend voice detection uses isVoiceCallEnabled() /
getVoiceCallProvider() helpers — extensible to future providers
  - Gated by channel_voice feature flag

**How to test**

1. Enable feature flag:
Account.find(<id>).enable_features('channel_voice')
2. Create voice inbox: Inboxes → Voice tile → enter Twilio credentials →
verify incoming/outgoing calls and SMS work
3. Enable voice on existing SMS inbox: Inboxes → select Twilio SMS inbox
→ Voice tab → toggle on → provide API key credentials → verify calls
work
4. Disable voice: Voice tab → toggle off → verify TwiML app is deleted,
credentials cleared, SMS still works
5. Re-enable voice: Toggle on again → must provide api_key_secret again
→ new TwiML app provisioned

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2026-04-29 11:32:19 +04:00
committed by GitHub
co-authored by Muhsin
parent f8f0caf443
commit 0e122188e9
50 changed files with 667 additions and 418 deletions
+3 -3
View File
@@ -1,4 +1,4 @@
import { INBOX_TYPES } from 'dashboard/helper/inbox';
import { INBOX_TYPES, isVoiceCallEnabled } from 'dashboard/helper/inbox';
export const INBOX_FEATURES = {
REPLY_TO: 'replyTo',
@@ -59,8 +59,8 @@ export default {
isALineChannel() {
return this.channelType === INBOX_TYPES.LINE;
},
isAVoiceChannel() {
return this.channelType === INBOX_TYPES.VOICE;
voiceCallEnabled() {
return isVoiceCallEnabled(this.inbox);
},
isAnEmailChannel() {
return this.channelType === INBOX_TYPES.EMAIL;