feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963)

Voice calling is now a capability on the existing TwilioSms rather than
a separate Voice model. A single Twilio phone number handles both SMS
and voice calls through one inbox.
Fixes
https://linear.app/chatwoot/issue/CW-6683/add-voice-calling-as-a-capability-on-twilio-sms-channel
and https://linear.app/chatwoot/issue/PLA-120/add-the-support-for-sms

**What changed**
- Replaced Channel::Voice with voice_enabled flag on Channel::TwilioSms
- Added voice_enabled, twiml_app_sid, api_key_secret columns to
channel_twilio_sms table
  - Dropped channel_voice table (no production data)
- All voice logic lives in Enterprise layer via
prepend_mod_with('Channel::TwilioSms')
- Added Voice settings tab on Twilio SMS inbox settings to
enable/disable voice
  - Validates Twilio number voice capability before provisioning
- Teardown service cleans up TwiML app and credentials when voice is
disabled
- Frontend voice detection uses isVoiceCallEnabled() /
getVoiceCallProvider() helpers — extensible to future providers
  - Gated by channel_voice feature flag

**How to test**

1. Enable feature flag:
Account.find(<id>).enable_features('channel_voice')
2. Create voice inbox: Inboxes → Voice tile → enter Twilio credentials →
verify incoming/outgoing calls and SMS work
3. Enable voice on existing SMS inbox: Inboxes → select Twilio SMS inbox
→ Voice tab → toggle on → provide API key credentials → verify calls
work
4. Disable voice: Voice tab → toggle off → verify TwiML app is deleted,
credentials cleared, SMS still works
5. Re-enable voice: Toggle on again → must provide api_key_secret again
→ new TwiML app provisioned

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2026-04-29 11:32:19 +04:00
committed by GitHub
co-authored by Muhsin
parent f8f0caf443
commit 0e122188e9
50 changed files with 667 additions and 418 deletions
@@ -47,7 +47,11 @@ const mockStore = createStore({
11: { id: 11, channel_type: INBOX_TYPES.API },
12: { id: 12, channel_type: INBOX_TYPES.SMS },
13: { id: 13, channel_type: INBOX_TYPES.INSTAGRAM },
14: { id: 14, channel_type: INBOX_TYPES.VOICE },
14: {
id: 14,
channel_type: INBOX_TYPES.TWILIO,
voice_enabled: true,
},
15: { id: 15, channel_type: INBOX_TYPES.TIKTOK },
};
return inboxes[id] || null;
@@ -211,11 +215,11 @@ describe('useInbox', () => {
});
expect(wrapper.vm.isAnInstagramChannel).toBe(true);
// Test Voice
// Test Voice (Twilio with voice_enabled)
wrapper = mount(createTestComponent(14), {
global: { plugins: [mockStore] },
});
expect(wrapper.vm.isAVoiceChannel).toBe(true);
expect(wrapper.vm.voiceCallEnabled).toBe(true);
// Test Tiktok
wrapper = mount(createTestComponent(15), {
@@ -274,7 +278,8 @@ describe('useInbox', () => {
'isAnEmailChannel',
'isAnInstagramChannel',
'isATiktokChannel',
'isAVoiceChannel',
'voiceCallEnabled',
'voiceCallProvider',
];
expectedProperties.forEach(prop => {
@@ -1,7 +1,11 @@
import { computed } from 'vue';
import { useMapGetter } from 'dashboard/composables/store';
import { useCamelCase } from 'dashboard/composables/useTransformKeys';
import { INBOX_TYPES } from 'dashboard/helper/inbox';
import {
INBOX_TYPES,
isVoiceCallEnabled,
getVoiceCallProvider,
} from 'dashboard/helper/inbox';
export const INBOX_FEATURES = {
REPLY_TO: 'replyTo',
@@ -134,9 +138,9 @@ export const useInbox = (inboxId = null) => {
return channelType.value === INBOX_TYPES.TIKTOK;
});
const isAVoiceChannel = computed(() => {
return channelType.value === INBOX_TYPES.VOICE;
});
const voiceCallEnabled = computed(() => isVoiceCallEnabled(inbox.value));
const voiceCallProvider = computed(() => getVoiceCallProvider(inbox.value));
return {
inbox,
@@ -156,6 +160,7 @@ export const useInbox = (inboxId = null) => {
isAnEmailChannel,
isAnInstagramChannel,
isATiktokChannel,
isAVoiceChannel,
voiceCallEnabled,
voiceCallProvider,
};
};