Merge remote-tracking branch 'origin/develop' into fix/premium-feature-and-agent-guards
# Conflicts: # app/controllers/api/v1/accounts/agents_controller.rb
This commit is contained in:
@@ -2,6 +2,14 @@
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# It initializes with necessary attributes and provides a perform method
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# to create a user and account user in a transaction.
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class AgentBuilder
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LIMIT_EXCEEDED_MESSAGE = 'Account limit exceeded. Please purchase more licenses'.freeze
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class LimitExceededError < StandardError
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def initialize
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super(AgentBuilder::LIMIT_EXCEEDED_MESSAGE)
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end
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end
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# Initializes an AgentBuilder with necessary attributes.
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# @param email [String] the email of the user.
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# @param name [String] the name of the user.
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@@ -14,15 +22,23 @@ class AgentBuilder
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# Creates a user and account user in a transaction.
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# @return [User] the created user.
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def perform
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ActiveRecord::Base.transaction do
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@user = find_or_create_user
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create_account_user
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account.with_lock do
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raise LimitExceededError unless can_add_agent?
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ActiveRecord::Base.transaction do
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@user = find_or_create_user
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create_account_user
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end
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end
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@user
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end
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private
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def can_add_agent?
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account.usage_limits[:agents] > account.account_users.count
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end
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# Finds a user by email or creates a new one with a temporary password.
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# @return [User] the found or created user.
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def find_or_create_user
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@@ -1,30 +1,25 @@
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class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
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before_action :fetch_agent, except: [:create, :index, :bulk_create]
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before_action :check_authorization
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before_action :validate_limit, only: [:create]
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before_action :validate_limit_for_bulk_create, only: [:bulk_create]
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def index
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@agents = agents
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end
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def create
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# Lock the account row so concurrent invites can't both pass the seat-limit check (TOCTOU).
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Current.account.with_lock do
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next unless can_add_agent?
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builder = AgentBuilder.new(
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email: new_agent_params['email'],
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name: new_agent_params['name'],
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role: new_agent_params['role'],
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availability: new_agent_params['availability'],
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auto_offline: new_agent_params['auto_offline'],
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inviter: current_user,
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account: Current.account
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)
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@agent = AgentBuilder.new(
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email: new_agent_params['email'],
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name: new_agent_params['name'],
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role: new_agent_params['role'],
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availability: new_agent_params['availability'],
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auto_offline: new_agent_params['auto_offline'],
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inviter: current_user,
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account: Current.account
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).perform
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end
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render_payment_required('Account limit exceeded. Please purchase more licenses') if @agent.blank?
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@agent = builder.perform
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rescue AgentBuilder::LimitExceededError => e
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render_payment_required(e.message)
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end
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def update
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@@ -41,40 +36,17 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
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def bulk_create
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emails = params[:emails]
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# Lock the account row so concurrent bulk invites can't collectively exceed the seat limit (TOCTOU).
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limit_exceeded = false
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Current.account.with_lock do
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if emails.count > available_agent_count
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limit_exceeded = true
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next
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end
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invite_agents(emails)
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end
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return render_payment_required('Account limit exceeded. Please purchase more licenses') if limit_exceeded
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bulk_create_agents(emails)
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# This endpoint is used to bulk create agents during onboarding
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# onboarding_step key in present in Current account custom attributes, since this is a one time operation
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Current.account.custom_attributes.delete('onboarding_step')
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Current.account.save!
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clear_onboarding_step
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head :ok
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rescue AgentBuilder::LimitExceededError => e
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render_payment_required(e.message)
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end
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private
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def invite_agents(emails)
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emails.each do |email|
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AgentBuilder.new(
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email: email,
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name: email.split('@').first,
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inviter: current_user,
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account: Current.account
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).perform
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rescue ActiveRecord::RecordInvalid => e
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Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
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end
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end
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def check_authorization
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super(User)
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end
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@@ -103,22 +75,33 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
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@agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
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end
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def validate_limit_for_bulk_create
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limit_available = params[:emails].count <= available_agent_count
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def bulk_create_agents(emails)
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Current.account.with_lock do
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raise AgentBuilder::LimitExceededError if emails.count > available_agent_count
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render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
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emails.each { |email| create_agent_from_email(email) }
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end
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end
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def validate_limit
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render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
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def create_agent_from_email(email)
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builder = AgentBuilder.new(
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email: email,
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name: email.split('@').first,
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inviter: current_user,
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account: Current.account
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)
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builder.perform
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rescue ActiveRecord::RecordInvalid => e
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Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
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end
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def clear_onboarding_step
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Current.account.custom_attributes.delete('onboarding_step')
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Current.account.save!
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end
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def available_agent_count
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Current.account.usage_limits[:agents] - agents.count
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end
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def can_add_agent?
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available_agent_count.positive?
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Current.account.usage_limits[:agents] - Current.account.account_users.count
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end
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def delete_user_record(agent)
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@@ -26,13 +26,20 @@ class CaptainAssistant extends ApiClient {
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});
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}
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getStats({ assistantId, range, signal }) {
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getMetrics({ assistantId, range, signal }) {
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const requestConfig = {
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params: { range, timezone_offset: getTimezoneOffset() },
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};
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if (signal) requestConfig.signal = signal;
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return axios.get(`${this.url}/${assistantId}/stats`, requestConfig);
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return axios.get(`${this.url}/${assistantId}/metrics`, requestConfig);
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}
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getFaqStats({ assistantId, signal }) {
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const requestConfig = {};
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if (signal) requestConfig.signal = signal;
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return axios.get(`${this.url}/${assistantId}/faq_stats`, requestConfig);
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}
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getSummary({ assistantId, range, stats }) {
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@@ -8,6 +8,8 @@ import {
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EditorState,
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Selection,
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imageResizeView,
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toggleMark,
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wrapInList,
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} from '@chatwoot/prosemirror-schema';
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import {
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suggestionsPlugin,
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@@ -17,8 +19,6 @@ import imagePastePlugin from '@chatwoot/prosemirror-schema/src/plugins/image';
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import embedPreviewPlugin from '@chatwoot/prosemirror-schema/src/plugins/embedPreview';
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import trailingParagraphPlugin from '@chatwoot/prosemirror-schema/src/plugins/trailingParagraph';
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import { embeds as markdownEmbeds } from 'dashboard/helper/markdownEmbeds';
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import { toggleMark } from 'prosemirror-commands';
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import { wrapInList } from 'prosemirror-schema-list';
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import { toggleBlockType } from '@chatwoot/prosemirror-schema/src/menu/common';
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import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
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import { isEscape } from 'shared/helpers/KeyboardHelpers';
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@@ -33,9 +33,7 @@ import {
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// constants
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import { BUS_EVENTS } from 'shared/constants/busEvents';
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import { REPLY_POLICY } from 'shared/constants/links';
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import wootConstants, {
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META_RESTRICTION_STATUS_URL,
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} from 'dashboard/constants/globals';
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import wootConstants from 'dashboard/constants/globals';
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import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
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import { INBOX_TYPES } from 'dashboard/helper/inbox';
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@@ -95,7 +93,6 @@ export default {
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currentUserId: 'getCurrentUserID',
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listLoadingStatus: 'getAllMessagesLoaded',
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currentAccountId: 'getCurrentAccountId',
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isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
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}),
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isOpen() {
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return this.currentChat?.status === wootConstants.STATUS_TYPE.OPEN;
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@@ -173,13 +170,6 @@ export default {
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instagramInbox
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);
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},
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isInstagramRestrictionBannerVisible() {
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return this.isOnChatwootCloud && this.isAnInstagramChannel;
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},
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instagramRestrictionStatusUrl() {
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return META_RESTRICTION_STATUS_URL;
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},
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replyWindowBannerMessage() {
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if (this.isAWhatsAppChannel) {
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return this.$t('CONVERSATION.TWILIO_WHATSAPP_CAN_REPLY');
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@@ -464,15 +454,7 @@ export default {
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>
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<div ref="topBannerRef">
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<Banner
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v-if="isInstagramRestrictionBannerVisible"
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color-scheme="warning"
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class="mx-2 mt-2 overflow-hidden rounded-lg"
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:banner-message="$t('CONVERSATION.INSTAGRAM_RESTRICTION_BANNER')"
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:href-link="instagramRestrictionStatusUrl"
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:href-link-text="$t('CONVERSATION.INSTAGRAM_RESTRICTION_STATUS_LINK')"
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/>
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<Banner
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v-else-if="!currentChat.can_reply"
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v-if="!currentChat.can_reply"
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color-scheme="alert"
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class="mx-2 mt-2 overflow-hidden rounded-lg"
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:banner-message="replyWindowBannerMessage"
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|
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@@ -78,5 +78,3 @@ export default {
|
||||
},
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};
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export const DEFAULT_REDIRECT_URL = '/app/';
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export const META_RESTRICTION_STATUS_URL =
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'https://status.chatwoot.com/incident/948346';
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|
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@@ -1,4 +1,6 @@
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import {
|
||||
InputRule,
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inputRules,
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MessageMarkdownSerializer,
|
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MessageMarkdownTransformer,
|
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messageSchema,
|
||||
@@ -9,7 +11,6 @@ import * as Sentry from '@sentry/vue';
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import camelcaseKeys from 'camelcase-keys';
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import { FORMATTING, MARKDOWN_PATTERNS } from 'dashboard/constants/editor';
|
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import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
|
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import { InputRule, inputRules } from 'prosemirror-inputrules';
|
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|
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/**
|
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* Extract text from markdown, and remove all images, code blocks, links, headers, bold, italic, lists etc.
|
||||
|
||||
@@ -44,8 +44,6 @@
|
||||
"TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
|
||||
"TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
|
||||
"OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
|
||||
"INSTAGRAM_RESTRICTION_BANNER": "Instagram is currently restricted. Some messages or actions may be delayed or unavailable while we restore full support.",
|
||||
"INSTAGRAM_RESTRICTION_STATUS_LINK": "View status update",
|
||||
"REPLYING_TO": "You are replying to:",
|
||||
"REMOVE_SELECTION": "Remove Selection",
|
||||
"DOWNLOAD": "Download",
|
||||
|
||||
@@ -58,9 +58,7 @@
|
||||
"ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
|
||||
"ERROR_AUTH": "There was an error connecting to Instagram, please try again",
|
||||
"NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
|
||||
"DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore.",
|
||||
"SETTINGS_RESTRICTED_WARNING": "Instagram is currently restricted. Some messages or actions may be delayed or unavailable while we restore full support.",
|
||||
"STATUS_LINK": "View status update"
|
||||
"DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
|
||||
},
|
||||
"TIKTOK": {
|
||||
"CONTINUE_WITH_TIKTOK": "Continue with TikTok",
|
||||
|
||||
@@ -26,25 +26,28 @@ const canDrilldown = computed(() => checkPermissions(['administrator']));
|
||||
const selectedRange = ref('this_month');
|
||||
|
||||
const assistantId = computed(() => route.params.assistantId);
|
||||
const stats = ref(null);
|
||||
const isFetching = ref(false);
|
||||
const metricStats = ref(null);
|
||||
const faqStats = ref(null);
|
||||
const isFetchingMetrics = ref(false);
|
||||
|
||||
// Increments on every fetch so a response (or retry) from a superseded
|
||||
// range/assistant can't clobber the latest request's state.
|
||||
let fetchToken = 0;
|
||||
let abortController = null;
|
||||
let metricsFetchToken = 0;
|
||||
let faqStatsFetchToken = 0;
|
||||
let metricsAbortController = null;
|
||||
let faqStatsAbortController = null;
|
||||
|
||||
const fetchStats = async () => {
|
||||
fetchToken += 1;
|
||||
const token = fetchToken;
|
||||
abortController?.abort();
|
||||
abortController = new AbortController();
|
||||
const { signal } = abortController;
|
||||
stats.value = null;
|
||||
isFetching.value = true;
|
||||
const fetchMetrics = async () => {
|
||||
metricsFetchToken += 1;
|
||||
const token = metricsFetchToken;
|
||||
metricsAbortController?.abort();
|
||||
metricsAbortController = new AbortController();
|
||||
const { signal } = metricsAbortController;
|
||||
metricStats.value = null;
|
||||
isFetchingMetrics.value = true;
|
||||
|
||||
const requestStats = () =>
|
||||
CaptainAssistant.getStats({
|
||||
const requestMetrics = () =>
|
||||
CaptainAssistant.getMetrics({
|
||||
assistantId: assistantId.value,
|
||||
range: selectedRange.value,
|
||||
signal,
|
||||
@@ -52,25 +55,54 @@ const fetchStats = async () => {
|
||||
|
||||
let data = null;
|
||||
try {
|
||||
({ data } = await requestStats());
|
||||
({ data } = await requestMetrics());
|
||||
} catch {
|
||||
// One silent retry before giving up, unless the request was aborted.
|
||||
try {
|
||||
if (token === fetchToken && !signal.aborted)
|
||||
({ data } = await requestStats());
|
||||
if (token === metricsFetchToken && !signal.aborted)
|
||||
({ data } = await requestMetrics());
|
||||
} catch {
|
||||
data = null;
|
||||
}
|
||||
}
|
||||
|
||||
if (token !== fetchToken || signal.aborted) return;
|
||||
stats.value = data;
|
||||
isFetching.value = false;
|
||||
if (token !== metricsFetchToken || signal.aborted) return;
|
||||
metricStats.value = data;
|
||||
isFetchingMetrics.value = false;
|
||||
};
|
||||
|
||||
onUnmounted(() => abortController?.abort());
|
||||
const fetchFaqStats = async () => {
|
||||
faqStatsFetchToken += 1;
|
||||
const token = faqStatsFetchToken;
|
||||
faqStatsAbortController?.abort();
|
||||
faqStatsAbortController = new AbortController();
|
||||
const { signal } = faqStatsAbortController;
|
||||
faqStats.value = null;
|
||||
|
||||
watch([selectedRange, assistantId], fetchStats, { immediate: true });
|
||||
try {
|
||||
const { data } = await CaptainAssistant.getFaqStats({
|
||||
assistantId: assistantId.value,
|
||||
signal,
|
||||
});
|
||||
if (token === faqStatsFetchToken && !signal.aborted) faqStats.value = data;
|
||||
} catch {
|
||||
if (token === faqStatsFetchToken && !signal.aborted) faqStats.value = null;
|
||||
}
|
||||
};
|
||||
|
||||
const summaryStats = computed(() => {
|
||||
if (!metricStats.value || !faqStats.value) return null;
|
||||
|
||||
return { ...metricStats.value, knowledge: faqStats.value };
|
||||
});
|
||||
|
||||
onUnmounted(() => {
|
||||
metricsAbortController?.abort();
|
||||
faqStatsAbortController?.abort();
|
||||
});
|
||||
|
||||
watch([selectedRange, assistantId], fetchMetrics, { immediate: true });
|
||||
watch(assistantId, fetchFaqStats, { immediate: true });
|
||||
|
||||
// `direction` says whether a rising trend is good ('up'), bad ('down'), or
|
||||
// neutral, so we can colour the delta independently of its sign.
|
||||
@@ -90,7 +122,7 @@ const formatDuration = hours =>
|
||||
hours >= 100 ? `${Math.round(hours / 24)}d` : `${hours}h`;
|
||||
|
||||
const metricFor = (statKey, formatValue, direction, trendKind = 'percent') => {
|
||||
const data = stats.value?.[statKey];
|
||||
const data = metricStats.value?.[statKey];
|
||||
if (!data) return { value: '—', trend: '', trendGood: null };
|
||||
|
||||
const sign = data.trend > 0 ? '+' : '';
|
||||
@@ -184,9 +216,9 @@ const closeDrilldown = () => {
|
||||
<div class="flex flex-col gap-6 pb-8">
|
||||
<InboxBanner />
|
||||
|
||||
<CoverageBanner :knowledge="stats?.knowledge" />
|
||||
<CoverageBanner :knowledge="faqStats ?? undefined" />
|
||||
|
||||
<WelcomeCard :range="selectedRange" :stats="stats" />
|
||||
<WelcomeCard :range="selectedRange" :stats="summaryStats" />
|
||||
|
||||
<div
|
||||
class="grid grid-cols-1 gap-px overflow-hidden border rounded-xl sm:grid-cols-2 lg:grid-cols-3 bg-n-weak border-n-weak"
|
||||
@@ -199,13 +231,15 @@ const closeDrilldown = () => {
|
||||
:trend="metric.trend"
|
||||
:hint="metric.hint"
|
||||
:trend-good="metric.trendGood"
|
||||
:loading="isFetching"
|
||||
:clickable="canDrilldown && Boolean(metric.metric) && !isFetching"
|
||||
:loading="isFetchingMetrics"
|
||||
:clickable="
|
||||
canDrilldown && Boolean(metric.metric) && !isFetchingMetrics
|
||||
"
|
||||
@click="openDrilldown(metric)"
|
||||
/>
|
||||
</div>
|
||||
|
||||
<KnowledgeCard :knowledge="stats?.knowledge" />
|
||||
<KnowledgeCard :knowledge="faqStats ?? undefined" />
|
||||
|
||||
<QuickLinks />
|
||||
</div>
|
||||
|
||||
@@ -4,8 +4,6 @@ import { shouldBeUrl } from 'shared/helpers/Validators';
|
||||
import { useAlert } from 'dashboard/composables';
|
||||
import { useVuelidate } from '@vuelidate/core';
|
||||
import Avatar from 'next/avatar/Avatar.vue';
|
||||
import Banner from 'dashboard/components-next/banner/Banner.vue';
|
||||
import Icon from 'dashboard/components-next/icon/Icon.vue';
|
||||
import SettingIntroBanner from 'dashboard/components/widgets/SettingIntroBanner.vue';
|
||||
import SettingsToggleSection from 'dashboard/components-next/Settings/SettingsToggleSection.vue';
|
||||
import SettingsFieldSection from 'dashboard/components-next/Settings/SettingsFieldSection.vue';
|
||||
@@ -46,11 +44,9 @@ import SelectInput from 'dashboard/components-next/select/Select.vue';
|
||||
import Widget from 'dashboard/modules/widget-preview/components/Widget.vue';
|
||||
import AccessToken from 'dashboard/routes/dashboard/settings/profile/AccessToken.vue';
|
||||
import { copyTextToClipboard } from 'shared/helpers/clipboard';
|
||||
import { META_RESTRICTION_STATUS_URL } from 'dashboard/constants/globals';
|
||||
|
||||
export default {
|
||||
components: {
|
||||
Banner,
|
||||
BotConfiguration,
|
||||
CollaboratorsPage,
|
||||
ConfigurationPage,
|
||||
@@ -84,7 +80,6 @@ export default {
|
||||
WhatsappManualMigrationBanner,
|
||||
Widget,
|
||||
AccessToken,
|
||||
Icon,
|
||||
},
|
||||
mixins: [inboxMixin],
|
||||
setup() {
|
||||
@@ -348,12 +343,6 @@ export default {
|
||||
instagramUnauthorized() {
|
||||
return this.isAnInstagramChannel && this.inbox.reauthorization_required;
|
||||
},
|
||||
showInstagramRestrictionSettingsBanner() {
|
||||
return this.isOnChatwootCloud && this.isAnInstagramChannel;
|
||||
},
|
||||
metaRestrictionStatusUrl() {
|
||||
return META_RESTRICTION_STATUS_URL;
|
||||
},
|
||||
tiktokUnauthorized() {
|
||||
return this.isATiktokChannel && this.inbox.reauthorization_required;
|
||||
},
|
||||
@@ -820,29 +809,6 @@ export default {
|
||||
:class="bannerMaxWidth"
|
||||
@start="openWhatsAppManualMigrationDialog"
|
||||
/>
|
||||
<Banner
|
||||
v-if="showInstagramRestrictionSettingsBanner"
|
||||
color="amber"
|
||||
class="mx-6 mb-4 max-w-4xl"
|
||||
>
|
||||
<div class="flex items-start gap-3 text-start">
|
||||
<Icon
|
||||
icon="i-lucide-triangle-alert"
|
||||
class="flex-shrink-0 size-4 mt-0.5"
|
||||
/>
|
||||
<span>
|
||||
{{ $t('INBOX_MGMT.ADD.INSTAGRAM.SETTINGS_RESTRICTED_WARNING') }}
|
||||
<a
|
||||
:href="metaRestrictionStatusUrl"
|
||||
class="link underline"
|
||||
rel="noopener noreferrer nofollow"
|
||||
target="_blank"
|
||||
>
|
||||
{{ $t('INBOX_MGMT.ADD.INSTAGRAM.STATUS_LINK') }}
|
||||
</a>
|
||||
</span>
|
||||
</div>
|
||||
</Banner>
|
||||
|
||||
<div
|
||||
v-if="selectedTabKey === 'inbox-settings'"
|
||||
|
||||
+2
-1
@@ -66,7 +66,8 @@ Rails.application.routes.draw do
|
||||
resources :assistants do
|
||||
member do
|
||||
post :playground
|
||||
get :stats
|
||||
get :metrics
|
||||
get :faq_stats
|
||||
get :summary
|
||||
get :drilldown
|
||||
end
|
||||
|
||||
@@ -37,6 +37,23 @@ class Captain::AssistantStatsBuilder
|
||||
build_metrics(current, previous)
|
||||
end
|
||||
|
||||
# Approved/pending FAQ counts and the document total in a single round trip.
|
||||
def faq_stats
|
||||
approved, pending, documents = Captain::AssistantResponse.by_assistant(assistant.id).reorder(nil).pick(
|
||||
Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['approved']})"),
|
||||
Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['pending']})"),
|
||||
Arel.sql("(SELECT COUNT(*) FROM captain_documents WHERE assistant_id = #{assistant.id.to_i})")
|
||||
)
|
||||
total = approved + pending
|
||||
|
||||
{
|
||||
approved: approved,
|
||||
pending: pending,
|
||||
documents: documents,
|
||||
coverage: total.zero? ? 0 : (approved.to_f / total * 100).round
|
||||
}
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
attr_reader :window
|
||||
@@ -56,8 +73,7 @@ class Captain::AssistantStatsBuilder
|
||||
handoff_rate: pack(current[:handoff], previous[:handoff], :point),
|
||||
hours_saved: pack(current[:hours_saved], previous[:hours_saved], :percent),
|
||||
reopen_rate: pack(current[:reopen], previous[:reopen], :point),
|
||||
conversation_depth: pack(current[:depth], previous[:depth], :absolute),
|
||||
knowledge: knowledge
|
||||
conversation_depth: pack(current[:depth], previous[:depth], :absolute)
|
||||
}
|
||||
end
|
||||
|
||||
@@ -73,7 +89,7 @@ class Captain::AssistantStatsBuilder
|
||||
auto_resolution: rate(resolution[:resolved], handled),
|
||||
handoff: rate(resolution[:handoff], handled),
|
||||
hours_saved: (public_count * SECONDS_SAVED_PER_REPLY / 3600.0).round,
|
||||
reopen: reopen_rate(range),
|
||||
reopen: reopen_rate(range, resolution[:resolved]),
|
||||
depth: depth_conversations.zero? ? 0 : (public_count.to_f / depth_conversations).round(1)
|
||||
}
|
||||
end
|
||||
@@ -158,7 +174,9 @@ class Captain::AssistantStatsBuilder
|
||||
# derived from the assistant's handled conversations (not current inbox membership) so a later
|
||||
# inbox reassignment doesn't drop historical resolves, and covers both the evaluated (inference)
|
||||
# and time-based (bot) resolve paths so the denominator matches auto_resolution_rate.
|
||||
def reopen_rate(range)
|
||||
def reopen_rate(range, resolved_count)
|
||||
return 0 if resolved_count.zero?
|
||||
|
||||
resolved_scope = account.reporting_events
|
||||
.where(name: RESOLVED_EVENT_NAMES, created_at: range,
|
||||
conversation_id: handled_scope(range).select(:conversation_id))
|
||||
@@ -178,24 +196,7 @@ class Captain::AssistantStatsBuilder
|
||||
'ON resolves.conversation_id = reporting_events.conversation_id ' \
|
||||
'AND reporting_events.event_end_time >= resolves.event_end_time')
|
||||
.distinct.count('reporting_events.conversation_id')
|
||||
rate(reopened, resolved_scope.distinct.count(:conversation_id))
|
||||
end
|
||||
|
||||
# Approved/pending FAQ counts and the document total in a single round trip.
|
||||
def knowledge
|
||||
approved, pending, documents = Captain::AssistantResponse.by_assistant(assistant.id).reorder(nil).pick(
|
||||
Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['approved']})"),
|
||||
Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['pending']})"),
|
||||
Arel.sql("(SELECT COUNT(*) FROM captain_documents WHERE assistant_id = #{assistant.id.to_i})")
|
||||
)
|
||||
total = approved + pending
|
||||
|
||||
{
|
||||
approved: approved,
|
||||
pending: pending,
|
||||
documents: documents,
|
||||
coverage: total.zero? ? 0 : (approved.to_f / total * 100).round
|
||||
}
|
||||
rate(reopened, resolved_count)
|
||||
end
|
||||
|
||||
def rate(numerator, denominator)
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::Captain::BaseController
|
||||
before_action -> { check_authorization(Captain::Assistant) }
|
||||
|
||||
before_action :set_assistant, only: [:show, :update, :destroy, :playground, :stats, :summary, :drilldown]
|
||||
before_action :set_assistant, only: [:show, :update, :destroy, :playground, :metrics, :faq_stats, :summary, :drilldown]
|
||||
|
||||
def index
|
||||
@assistants = account_assistants.ordered
|
||||
@@ -42,10 +42,14 @@ class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::Capt
|
||||
@tools = assistant.available_agent_tools
|
||||
end
|
||||
|
||||
def stats
|
||||
def metrics
|
||||
render json: Captain::AssistantStatsBuilder.new(@assistant, params[:range], params[:timezone_offset]).metrics
|
||||
end
|
||||
|
||||
def faq_stats
|
||||
render json: Captain::AssistantStatsBuilder.new(@assistant).faq_stats
|
||||
end
|
||||
|
||||
def summary
|
||||
window = Captain::AssistantStatsWindow.new(params[:range], params[:timezone_offset])
|
||||
result = cached_or_generated_summary(window, summary_stats)
|
||||
|
||||
@@ -1,6 +1,8 @@
|
||||
module Enterprise::Api::V1::Accounts::AgentsController
|
||||
def create
|
||||
super
|
||||
return if @agent.blank?
|
||||
|
||||
associate_agent_with_custom_role
|
||||
end
|
||||
|
||||
@@ -12,9 +14,6 @@ module Enterprise::Api::V1::Accounts::AgentsController
|
||||
private
|
||||
|
||||
def associate_agent_with_custom_role
|
||||
# `super` may render payment-required without creating an agent (seat limit lost in the locked check);
|
||||
# skip the association so that response is preserved instead of raising on a nil agent.
|
||||
return if @agent.blank?
|
||||
# Custom roles are a premium feature; ignore custom_role_id assignment when the feature is disabled.
|
||||
return unless Current.account.feature_enabled?('custom_roles')
|
||||
|
||||
|
||||
@@ -7,7 +7,11 @@ class Captain::AssistantPolicy < ApplicationPolicy
|
||||
true
|
||||
end
|
||||
|
||||
def stats?
|
||||
def metrics?
|
||||
true
|
||||
end
|
||||
|
||||
def faq_stats?
|
||||
true
|
||||
end
|
||||
|
||||
|
||||
+1
-4
@@ -34,7 +34,7 @@
|
||||
"@amplitude/analytics-browser": "^2.11.10",
|
||||
"@breezystack/lamejs": "^1.2.7",
|
||||
"@chatwoot/ninja-keys": "1.2.3",
|
||||
"@chatwoot/prosemirror-schema": "1.3.22",
|
||||
"@chatwoot/prosemirror-schema": "1.3.23",
|
||||
"@chatwoot/utils": "^0.0.56",
|
||||
"@formkit/core": "^1.7.2",
|
||||
"@formkit/vue": "^1.7.2",
|
||||
@@ -86,9 +86,6 @@
|
||||
"mitt": "^3.0.1",
|
||||
"opus-recorder": "^8.0.5",
|
||||
"pinia": "^3.0.4",
|
||||
"prosemirror-commands": "^1.7.1",
|
||||
"prosemirror-inputrules": "^1.4.0",
|
||||
"prosemirror-schema-list": "^1.5.1",
|
||||
"qrcode": "^1.5.4",
|
||||
"semver": "7.6.3",
|
||||
"snakecase-keys": "^8.0.1",
|
||||
|
||||
Generated
+6
-22
@@ -25,8 +25,8 @@ importers:
|
||||
specifier: 1.2.3
|
||||
version: 1.2.3
|
||||
'@chatwoot/prosemirror-schema':
|
||||
specifier: 1.3.22
|
||||
version: 1.3.22
|
||||
specifier: 1.3.23
|
||||
version: 1.3.23
|
||||
'@chatwoot/utils':
|
||||
specifier: ^0.0.56
|
||||
version: 0.0.56
|
||||
@@ -180,15 +180,6 @@ importers:
|
||||
pinia:
|
||||
specifier: ^3.0.4
|
||||
version: 3.0.4(typescript@5.6.2)(vue@3.5.12(typescript@5.6.2))
|
||||
prosemirror-commands:
|
||||
specifier: ^1.7.1
|
||||
version: 1.7.1
|
||||
prosemirror-inputrules:
|
||||
specifier: ^1.4.0
|
||||
version: 1.4.0
|
||||
prosemirror-schema-list:
|
||||
specifier: ^1.5.1
|
||||
version: 1.5.1
|
||||
qrcode:
|
||||
specifier: ^1.5.4
|
||||
version: 1.5.4
|
||||
@@ -461,8 +452,8 @@ packages:
|
||||
'@chatwoot/ninja-keys@1.2.3':
|
||||
resolution: {integrity: sha512-xM8d9P5ikDMZm2WbaCTk/TW5HFauylrU3cJ75fq5je6ixKwyhl/0kZbVN/vbbZN4+AUX/OaSIn6IJbtCgIF67g==}
|
||||
|
||||
'@chatwoot/prosemirror-schema@1.3.22':
|
||||
resolution: {integrity: sha512-0r+PT8xhQLCKCpoV9k9XVTTRECs/0Nr37wbcLsRS7yvc7WkF9FY05z2hGCRJReWmTOcmmshHtb042LVP+MyB/w==}
|
||||
'@chatwoot/prosemirror-schema@1.3.23':
|
||||
resolution: {integrity: sha512-jGxbWELCdlVI64BJiE1wT84ekJHYDXXKiluQIKT3aKPEjPwMR48umKF3A0yHjKoR7IIxCC9oM77TvXOA0ebLtw==}
|
||||
|
||||
'@chatwoot/utils@0.0.56':
|
||||
resolution: {integrity: sha512-A6dmPLfTSrW4qYNY73btyi4PqpfzcXRSaucscZTQdzNqF6G/QUdgnBmHtho8HeiYby/kSHXaSxLJj+0dx3yEQQ==}
|
||||
@@ -4001,9 +3992,6 @@ packages:
|
||||
prosemirror-tables@1.5.0:
|
||||
resolution: {integrity: sha512-VMx4zlYWm7aBlZ5xtfJHpqa3Xgu3b7srV54fXYnXgsAcIGRqKSrhiK3f89omzzgaAgAtDOV4ImXnLKhVfheVNQ==}
|
||||
|
||||
prosemirror-transform@1.10.0:
|
||||
resolution: {integrity: sha512-9UOgFSgN6Gj2ekQH5CTDJ8Rp/fnKR2IkYfGdzzp5zQMFsS4zDllLVx/+jGcX86YlACpG7UR5fwAXiWzxqWtBTg==}
|
||||
|
||||
prosemirror-transform@1.12.0:
|
||||
resolution: {integrity: sha512-GxboyN4AMIsoHNtz5uf2r2Ru551i5hWeCMD6E2Ib4Eogqoub0NflniaBPVQ4MrGE5yZ8JV9tUHg9qcZTTrcN4w==}
|
||||
|
||||
@@ -5136,7 +5124,7 @@ snapshots:
|
||||
hotkeys-js: 3.8.7
|
||||
lit: 2.2.6
|
||||
|
||||
'@chatwoot/prosemirror-schema@1.3.22':
|
||||
'@chatwoot/prosemirror-schema@1.3.23':
|
||||
dependencies:
|
||||
markdown-it-sup: 2.0.0
|
||||
prosemirror-commands: 1.7.1
|
||||
@@ -9035,7 +9023,7 @@ snapshots:
|
||||
dependencies:
|
||||
prosemirror-model: 1.22.3
|
||||
prosemirror-state: 1.4.3
|
||||
prosemirror-transform: 1.10.0
|
||||
prosemirror-transform: 1.12.0
|
||||
|
||||
prosemirror-state@1.4.3:
|
||||
dependencies:
|
||||
@@ -9051,10 +9039,6 @@ snapshots:
|
||||
prosemirror-transform: 1.12.0
|
||||
prosemirror-view: 1.34.1
|
||||
|
||||
prosemirror-transform@1.10.0:
|
||||
dependencies:
|
||||
prosemirror-model: 1.22.3
|
||||
|
||||
prosemirror-transform@1.12.0:
|
||||
dependencies:
|
||||
prosemirror-model: 1.22.3
|
||||
|
||||
@@ -23,6 +23,12 @@ RSpec.describe AgentBuilder, type: :model do
|
||||
end
|
||||
|
||||
describe '#perform' do
|
||||
it 'locks the account while checking and creating the agent' do
|
||||
expect(account).to receive(:with_lock).and_call_original
|
||||
|
||||
agent_builder.perform
|
||||
end
|
||||
|
||||
context 'when user does not exist' do
|
||||
it 'creates a new user' do
|
||||
expect { agent_builder.perform }.to change(User, :count).by(1)
|
||||
@@ -67,5 +73,17 @@ RSpec.describe AgentBuilder, type: :model do
|
||||
expect(user.encrypted_password).not_to be_empty
|
||||
end
|
||||
end
|
||||
|
||||
context 'when the account has reached its agent limit' do
|
||||
before do
|
||||
allow(account).to receive(:usage_limits).and_return({ agents: account.account_users.count })
|
||||
end
|
||||
|
||||
it 'raises a limit exceeded error without creating a user' do
|
||||
expect { agent_builder.perform }.to raise_error(described_class::LimitExceededError, described_class::LIMIT_EXCEEDED_MESSAGE)
|
||||
|
||||
expect(User.from_email(email)).to be_nil
|
||||
end
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
@@ -27,7 +27,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
|
||||
|
||||
expect(metrics.keys).to contain_exactly(
|
||||
:conversations_handled, :auto_resolution_rate, :handoff_rate,
|
||||
:hours_saved, :reopen_rate, :conversation_depth, :knowledge
|
||||
:hours_saved, :reopen_rate, :conversation_depth
|
||||
)
|
||||
expect(metrics[:conversations_handled]).to include(:current, :previous, :trend)
|
||||
end
|
||||
@@ -229,7 +229,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
|
||||
end
|
||||
end
|
||||
|
||||
describe '#metrics knowledge' do
|
||||
describe '#faq_stats' do
|
||||
before do
|
||||
create_list(:captain_assistant_response, 3, assistant: assistant, account: account, status: :approved)
|
||||
create(:captain_assistant_response, assistant: assistant, account: account, status: :pending)
|
||||
@@ -237,7 +237,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
|
||||
end
|
||||
|
||||
it 'returns approved, pending, document counts and coverage' do
|
||||
knowledge = described_class.new(assistant, '30').metrics[:knowledge]
|
||||
knowledge = described_class.new(assistant).faq_stats
|
||||
|
||||
expect(knowledge).to eq(approved: 3, pending: 1, documents: 2, coverage: 75)
|
||||
end
|
||||
@@ -245,7 +245,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
|
||||
it 'reports zero coverage when there are no responses' do
|
||||
Captain::AssistantResponse.where(assistant: assistant).delete_all
|
||||
|
||||
knowledge = described_class.new(assistant, '30').metrics[:knowledge]
|
||||
knowledge = described_class.new(assistant).faq_stats
|
||||
|
||||
expect(knowledge[:coverage]).to eq(0)
|
||||
end
|
||||
|
||||
@@ -21,6 +21,27 @@ RSpec.describe 'Agents API', type: :request do
|
||||
expect(response).to have_http_status(:payment_required)
|
||||
expect(response.body).to include('Account limit exceeded. Please purchase more licenses')
|
||||
end
|
||||
|
||||
it 'prevents adding an agent if the last seat is consumed before creation' do
|
||||
account.update!(limits: { agents: account.account_users.count + 1 })
|
||||
competing_agent_created = false
|
||||
|
||||
allow(AgentBuilder).to receive(:new).and_wrap_original do |method, *args|
|
||||
unless competing_agent_created
|
||||
create(:user, account: account, role: :agent)
|
||||
competing_agent_created = true
|
||||
end
|
||||
|
||||
method.call(*args)
|
||||
end
|
||||
|
||||
post "/api/v1/accounts/#{account.id}/agents", params: params, headers: admin.create_new_auth_token, as: :json
|
||||
|
||||
expect(response).to have_http_status(:payment_required)
|
||||
expect(response.body).to include('Account limit exceeded. Please purchase more licenses')
|
||||
expect(User.from_email(params[:email])).to be_nil
|
||||
expect(account.account_users.count).to eq(account.usage_limits[:agents])
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
|
||||
@@ -12,7 +12,7 @@ RSpec.describe Captain::AssistantPolicy, type: :policy do
|
||||
let(:administrator_context) { { user: administrator, account: account, account_user: account.account_users.first } }
|
||||
let(:agent_context) { { user: agent, account: account, account_user: account.account_users.first } }
|
||||
|
||||
permissions :index?, :show?, :playground? do
|
||||
permissions :index?, :show?, :playground?, :metrics?, :faq_stats? do
|
||||
context 'when administrator' do
|
||||
it { expect(assistant_policy).to permit(administrator_context, assistant) }
|
||||
end
|
||||
|
||||
Reference in New Issue
Block a user