Shivam Mishra fb81a4fc89 feat(reporting): add conversation_created event to ReportingEventListener ...

Add a new reporting event that fires when a conversation is created.
This event serves as a denominator for calculating rates like deflection
rate and escalation rate directly from the reporting_events table.

2026-01-21 17:40:04 +05:30

..

actions

fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035)

2025-07-24 12:56:39 +04:00

assets

feat: Move email attachments from links to file attachments (#11304)

2025-04-15 23:43:12 -07:00

builders

feat: Add an API to support querying metrics by ChannelType (#13255)

2026-01-12 23:18:47 -08:00

channels

fix: Move contact events to account stream rather than individual user stream (#11082)

2025-03-13 17:46:48 -07:00

config

fix: Update Arcade embed aspect ratio (#12923)

2025-11-24 20:22:27 +05:30

configs

chore: Enable the new Rubocop rules (#7122)

2023-05-19 14:37:10 +05:30

controllers

feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143)

2026-01-13 16:32:02 +04:00

dispatchers

Non blocking event dispatch (#652)

2020-03-29 19:18:30 +05:30

drops

feat: Add the support for custom attributes in message variables (#8511)

2023-12-08 14:13:35 -08:00

enterprise

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

factories

fix: Setup webhooks for manual WhatsApp Cloud channel creation (#13278)

2026-01-19 14:12:36 +04:00

finders

feat: add SKIP_INCOMING_BCC_PROCESSING as internal config (#12484)

2025-09-22 17:52:56 +05:30

fixtures

feat: Add BE changes for captain pdf support for faq generation (#12113)

2025-08-27 20:31:22 +05:30

helpers

chore: Refactor UTM params to stay compliant with standards (#12312)

2025-08-29 11:46:52 -07:00

integration

Fix url in emails, add frontendURL helper (#19)

2019-08-25 19:59:28 +05:30

jobs

fix: prevent NoMethodError in mute helpers when contact is nil (#13277)

2026-01-15 22:00:09 -08:00

lib

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

listeners

feat(reporting): add conversation_created event to ReportingEventListener

2026-01-21 17:40:04 +05:30

mailboxes

feat(CW-6187): include headers from incoming emails (#13139)

2026-01-07 12:45:54 +05:30

mailers

feat: speed up circleci and github actions (#12849)

2025-11-19 15:32:48 +05:30

models

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

policies

chore: Enforce custom role permissions on conversation access (#12583)

2025-10-22 20:23:37 -07:00

presenters

feat(CW-6187): include headers from incoming emails (#13139)

2026-01-07 12:45:54 +05:30

requests/api/v1

feat: APIs to assign agents_bots as assignee in conversations (#12836)

2025-11-18 18:20:58 -08:00

services

fix: Remove phone_number_id param from WhatsApp media retrieval for incoming messages (#13319)

2026-01-20 20:32:23 +04:00

support

feat: Advanced Search Backend (#12917)

2026-01-07 15:30:49 +05:30

coverage_helper.rb

ci(circleci): switch coverage reporting to Qlty orb (#12337)

2025-08-31 00:39:34 +05:30

rails_helper.rb

fix: resolve mutex conflicts in Instagram webhook specs (#12154)

2025-08-11 23:31:25 +05:30

spec_helper.rb

ci(circleci): switch coverage reporting to Qlty orb (#12337)

2025-08-31 00:39:34 +05:30

test_helper.rb

ci(circleci): switch coverage reporting to Qlty orb (#12337)

2025-08-31 00:39:34 +05:30