Shivam Mishra fb81a4fc89 feat(reporting): add conversation_created event to ReportingEventListener ...

Add a new reporting event that fires when a conversation is created.
This event serves as a denominator for calculating rates like deflection
rate and escalation rate directly from the reporting_events table.

2026-01-21 17:40:04 +05:30

..

actions

fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035)

2025-07-24 12:56:39 +04:00

assets

feat: Hide installation identifier (#11722)

2025-06-17 15:45:40 -07:00

builders

feat: Add an API to support querying metrics by ChannelType (#13255)

2026-01-12 23:18:47 -08:00

channels

fix: Move contact events to account stream rather than individual user stream (#11082)

2025-03-13 17:46:48 -07:00

controllers

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

dashboards

feat: Auto confirm user email when super admin make changes (#12418)

2025-09-23 20:14:02 +05:30

dispatchers

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

drops

feat: Add the support for custom attributes in message variables (#8511)

2023-12-08 14:13:35 -08:00

fields

chore: improve plan-based feature handling with plan hierarchy (#11335)

2025-04-28 14:13:56 -07:00

finders

feat: add SKIP_INCOMING_BCC_PROCESSING as internal config (#12484)

2025-09-22 17:52:56 +05:30

helpers

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

javascript

fix: use safe DOM manipulation for article heading permalinks (#13239)

2026-01-21 13:44:15 +05:30

jobs

fix: prevent NoMethodError in mute helpers when contact is nil (#13277)

2026-01-15 22:00:09 -08:00

listeners

feat(reporting): add conversation_created event to ReportingEventListener

2026-01-21 17:40:04 +05:30

mailboxes

refactor: strategy pattern for mailbox conversation finding (#12766)

2025-11-10 20:47:18 +05:30

mailers

feat: TikTok channel (#12741)

2025-12-17 07:54:50 -08:00

models

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

policies

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

presenters

feat(CW-6187): include headers from incoming emails (#13139)

2026-01-07 12:45:54 +05:30

services

feat: new Captain Editor (#13235)

2026-01-21 13:39:07 +05:30

views

feat(ee): Review Notes for CSAT Reports (#13289)

2026-01-15 19:53:57 -08:00