61 lines
1.4 KiB
YAML
61 lines
1.4 KiB
YAML
type: object
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properties:
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id:
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type: number
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description: ID of the reporting event
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name:
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type: string
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description: Name of the event (e.g., first_response, resolution, reply_time)
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value:
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type: number
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format: double
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description: Value of the metric in seconds
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value_in_business_hours:
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type: number
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format: double
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description: Value of the metric in seconds, calculated only for business hours
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event_start_time:
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type: string
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format: date-time
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description: The timestamp when the event started
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event_end_time:
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type: string
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format: date-time
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description: The timestamp when the event ended
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account_id:
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type: number
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description: ID of the account
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conversation_id:
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type:
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- number
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- 'null'
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description: ID of the conversation
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inbox_id:
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type:
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- number
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- 'null'
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description: ID of the inbox
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user_id:
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type:
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- number
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- 'null'
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description: ID of the user/agent
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actor_type:
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type:
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- string
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- 'null'
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description: Type of the actor that caused the reporting event
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actor_id:
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type:
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- number
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- 'null'
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description: ID of the actor that caused the reporting event
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created_at:
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type: string
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format: date-time
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description: The timestamp when the reporting event was created
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updated_at:
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type: string
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format: date-time
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description: The timestamp when the reporting event was last updated
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