Files
chatwoot/app/javascript/dashboard/modules/conversations/components/ReportCaptainMessageDialog.vue
T
6a262287d2 feat(captain): allow agents to report Captain messages (#14799)
Adds a cloud-only flow for agents to flag incorrect or problematic
Captain (AI) responses. Right-clicking a Captain message surfaces a
"Report message" option that opens a dialog to pick a problem type and
add a description, persisted to a new captain_message_reports table for
the team to review.


<img width="636" height="542" alt="Screenshot 2026-06-20 at 9 15 56 AM"
src="https://github.com/user-attachments/assets/afaa233d-6bd6-455a-8a33-a3796a3e3ef6"
/>
<img width="580" height="502" alt="Screenshot 2026-06-20 at 9 16 03 AM"
src="https://github.com/user-attachments/assets/2d220d99-98cc-4c5e-a325-778ceb4f7bc9"
/>

---------

Co-authored-by: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-06-20 14:47:08 -07:00

120 lines
3.2 KiB
Vue

<script setup>
import { computed, reactive, ref } from 'vue';
import { useI18n } from 'vue-i18n';
import { useAlert } from 'dashboard/composables';
import MessageReportsAPI from 'dashboard/api/captain/messageReports';
import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
import Select from 'dashboard/components-next/select/Select.vue';
import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
const props = defineProps({
messageId: { type: [Number, String], required: true },
});
const { t } = useI18n();
const dialogRef = ref(null);
const isLoading = ref(false);
const REPORT_REASONS = [
'incorrect_information',
'inappropriate_response',
'incomplete_response',
'outdated_information',
'other',
];
const reasonOptions = computed(() =>
REPORT_REASONS.map(value => ({
value,
label: t(`CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.REASONS.${value}`),
}))
);
const form = reactive({ reportReason: '', description: '' });
const isFormInvalid = computed(() => !form.reportReason);
const resetForm = () => {
form.reportReason = '';
form.description = '';
};
const open = () => {
resetForm();
dialogRef.value?.open();
};
const close = () => {
dialogRef.value?.close();
};
const handleConfirm = async () => {
if (isFormInvalid.value) return;
isLoading.value = true;
try {
await MessageReportsAPI.create({
message_id: props.messageId,
report_reason: form.reportReason,
description: form.description.trim() || null,
});
useAlert(t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.SUCCESS'));
close();
} catch (error) {
useAlert(t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.ERROR'));
} finally {
isLoading.value = false;
}
};
defineExpose({ open, close });
</script>
<template>
<Dialog
ref="dialogRef"
:title="t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.TITLE')"
:description="t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.DESCRIPTION')"
:confirm-button-label="t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.SUBMIT')"
:is-loading="isLoading"
:disable-confirm-button="isFormInvalid"
@confirm="handleConfirm"
>
<div class="flex flex-col gap-4">
<div class="flex flex-col gap-1">
<label class="text-sm font-medium text-n-slate-12">
{{ t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.PROBLEM_TYPE') }}
</label>
<Select
v-model="form.reportReason"
class="!w-full [&>select]:w-full"
:options="reasonOptions"
:placeholder="
t(
'CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.PROBLEM_TYPE_PLACEHOLDER'
)
"
/>
</div>
<div class="flex flex-col gap-1">
<label class="text-sm font-medium text-n-slate-12">
{{ t('CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.DESCRIPTION_LABEL') }}
</label>
<TextArea
v-model="form.description"
class="w-full"
:placeholder="
t(
'CONVERSATION.CONTEXT_MENU.REPORT_MESSAGE.DESCRIPTION_PLACEHOLDER'
)
"
:max-length="500"
show-character-count
auto-height
/>
</div>
</div>
</Dialog>
</template>