647cfc2d83
## Linear ticket - https://linear.app/chatwoot/issue/CW-7374/agent-declined-voice-calls-miscounted-as-failed ## Description Agent rejections were stored with status: failed, so call reports lumped deliberate declines together with real technical failure. Fix: give declines their own terminal rejected status (Twilio + WhatsApp paths), keeping end_reason: agent_rejected. Genuine provider/network failures stay failed. Frontend renders declines exactly as before; existing rows backfilled via migration. ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? - Tested on UI ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Sony Mathew <sony@chatwoot.com>
113 lines
2.2 KiB
JavaScript
113 lines
2.2 KiB
JavaScript
export const MESSAGE_TYPES = {
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INCOMING: 0,
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OUTGOING: 1,
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ACTIVITY: 2,
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TEMPLATE: 3,
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};
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export const MESSAGE_VARIANTS = {
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USER: 'user',
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AGENT: 'agent',
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ACTIVITY: 'activity',
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PRIVATE: 'private',
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BOT: 'bot',
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ERROR: 'error',
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TEMPLATE: 'template',
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EMAIL: 'email',
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UNSUPPORTED: 'unsupported',
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};
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export const SENDER_TYPES = {
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CONTACT: 'Contact',
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USER: 'User',
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AGENT_BOT: 'agent_bot',
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CAPTAIN_ASSISTANT: 'captain_assistant',
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};
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export const ORIENTATION = {
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LEFT: 'left',
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RIGHT: 'right',
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CENTER: 'center',
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};
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export const MESSAGE_STATUS = {
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SENT: 'sent',
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DELIVERED: 'delivered',
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READ: 'read',
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FAILED: 'failed',
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PROGRESS: 'progress',
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};
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export const ATTACHMENT_TYPES = {
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IMAGE: 'image',
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AUDIO: 'audio',
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VIDEO: 'video',
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FILE: 'file',
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LOCATION: 'location',
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FALLBACK: 'fallback',
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SHARE: 'share',
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STORY_MENTION: 'story_mention',
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CONTACT: 'contact',
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IG_REEL: 'ig_reel',
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EMBED: 'embed',
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IG_POST: 'ig_post',
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IG_STORY: 'ig_story',
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IG_STORY_REPLY: 'ig_story_reply',
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};
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export const CONTENT_TYPES = {
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TEXT: 'text',
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INPUT_TEXT: 'input_text',
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INPUT_TEXTAREA: 'input_textarea',
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INPUT_EMAIL: 'input_email',
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INPUT_SELECT: 'input_select',
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CARDS: 'cards',
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FORM: 'form',
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ARTICLE: 'article',
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INCOMING_EMAIL: 'incoming_email',
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INPUT_CSAT: 'input_csat',
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INTEGRATIONS: 'integrations',
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STICKER: 'sticker',
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VOICE_CALL: 'voice_call',
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};
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export const MEDIA_TYPES = [
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ATTACHMENT_TYPES.IMAGE,
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ATTACHMENT_TYPES.VIDEO,
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ATTACHMENT_TYPES.AUDIO,
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ATTACHMENT_TYPES.IG_REEL,
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];
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export const NON_FILE_TYPES = [
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ATTACHMENT_TYPES.LOCATION,
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ATTACHMENT_TYPES.FALLBACK,
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ATTACHMENT_TYPES.CONTACT,
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];
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export const VOICE_CALL_STATUS = {
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IN_PROGRESS: 'in-progress',
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RINGING: 'ringing',
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COMPLETED: 'completed',
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NO_ANSWER: 'no-answer',
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FAILED: 'failed',
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REJECTED: 'rejected',
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};
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export const VOICE_CALL_DIRECTION = {
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INBOUND: 'inbound',
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INCOMING: 'incoming',
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OUTGOING: 'outgoing',
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ONGOING: 'ongoing',
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OUTBOUND: 'outbound',
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};
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export const VOICE_CALL_OUTBOUND_INIT_STATUS = {
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LOCKED: 'locked',
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PERMISSION_REQUESTED: 'permission_requested',
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PERMISSION_PENDING: 'permission_pending',
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};
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export const VOICE_CALL_END_REASON = {
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AGENT_REJECTED: 'agent_rejected',
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};
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