647cfc2d83
## Linear ticket - https://linear.app/chatwoot/issue/CW-7374/agent-declined-voice-calls-miscounted-as-failed ## Description Agent rejections were stored with status: failed, so call reports lumped deliberate declines together with real technical failure. Fix: give declines their own terminal rejected status (Twilio + WhatsApp paths), keeping end_reason: agent_rejected. Genuine provider/network failures stay failed. Frontend renders declines exactly as before; existing rows backfilled via migration. ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? - Tested on UI ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Sony Mathew <sony@chatwoot.com>
76 lines
2.2 KiB
Vue
76 lines
2.2 KiB
Vue
<script setup>
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import { computed } from 'vue';
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import {
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VOICE_CALL_STATUS,
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VOICE_CALL_DIRECTION,
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} from 'dashboard/components-next/message/constants';
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import Icon from 'dashboard/components-next/icon/Icon.vue';
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const props = defineProps({
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status: { type: String, default: '' },
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direction: { type: String, default: '' },
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});
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const LABEL_KEYS = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
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[VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
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};
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const ICON_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
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[VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
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[VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
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[VOICE_CALL_STATUS.REJECTED]: 'i-ph-phone-x',
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};
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const COLOR_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'text-n-teal-9',
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[VOICE_CALL_STATUS.RINGING]: 'text-n-teal-9',
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[VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
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[VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
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[VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
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[VOICE_CALL_STATUS.REJECTED]: 'text-n-ruby-9',
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};
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const isOutbound = computed(
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() => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
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);
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const isFailed = computed(() =>
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[
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VOICE_CALL_STATUS.NO_ANSWER,
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VOICE_CALL_STATUS.FAILED,
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VOICE_CALL_STATUS.REJECTED,
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].includes(props.status)
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);
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const labelKey = computed(() => {
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if (LABEL_KEYS[props.status]) return LABEL_KEYS[props.status];
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if (props.status === VOICE_CALL_STATUS.RINGING) {
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return isOutbound.value
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? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
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: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
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}
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return isFailed.value
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? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
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: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
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});
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const iconName = computed(() => {
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if (ICON_MAP[props.status]) return ICON_MAP[props.status];
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return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
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});
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const statusColor = computed(
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() => COLOR_MAP[props.status] || 'text-n-slate-11'
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);
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</script>
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<template>
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<div class="grid grid-cols-[auto_1fr] items-center gap-1 min-w-0 text-sm">
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<Icon class="size-3.5" :icon="iconName" :class="statusColor" />
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<span class="truncate text-body-main" :class="statusColor">
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{{ $t(labelKey) }}
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</span>
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</div>
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</template>
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