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chatwoot/enterprise/lib/captain/tools/update_priority_tool.rb
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2025-07-14 17:52:01 +05:30

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2.1 KiB
Ruby

class Captain::Tools::UpdatePriorityTool < Captain::Tools::BaseAgentTool
description 'Update the priority of a conversation'
param :conversation_id, type: 'string', desc: 'The display ID of the conversation'
param :priority, type: 'string', desc: 'The priority level: low, medium, high, urgent, or nil to remove priority'
def perform(_tool_context, conversation_id:, priority:)
log_tool_usage('update_priority', { conversation_id: conversation_id, priority: priority })
error = validate_and_prepare(conversation_id, priority)
return error if error
execute_priority_update
end
private
def validate_and_prepare(conversation_id, priority)
return 'Missing required parameter: conversation_id' if conversation_id.blank?
@conversation = find_conversation(conversation_id)
return 'Conversation not found' unless @conversation
@normalized_priority = normalize_priority(priority)
return "Invalid priority. Valid options: #{valid_priority_options}" unless valid_priority?(@normalized_priority)
@conversation_id = conversation_id
nil
end
def execute_priority_update
update_conversation_priority(@conversation, @normalized_priority)
priority_text = @normalized_priority || 'none'
"Priority updated to '#{priority_text}' for conversation #{@conversation_id}"
end
def find_conversation(conversation_id)
account_scoped(::Conversation).find_by(display_id: conversation_id)
end
def normalize_priority(priority)
priority == 'nil' || priority.blank? ? nil : priority
end
def valid_priority?(priority)
valid_priorities.include?(priority)
end
def valid_priorities
@valid_priorities ||= [nil] + Conversation.priorities.keys
end
def valid_priority_options
(valid_priorities.compact + ['nil']).join(', ')
end
def update_conversation_priority(conversation, priority)
conversation.update!(priority: priority)
end
def active?
user_has_permission('conversation_manage') ||
user_has_permission('conversation_unassigned_manage') ||
user_has_permission('conversation_participating_manage')
end
end