Files
chatwoot/app/javascript/dashboard/composables/useCallSession.js
T
Muhsin e415b0576a feat(voice): allow joining a call from the conversation timeline bubble
Agents who refresh or dismiss the floating widget can now click a Join /
Rejoin action on the voice_call bubble to (re)connect to a ringing or
in-progress call. The CTA respects the same visibility rules as the
floating widget — outbound calls only surface for the initiator, and
inbound assigned calls only surface for the assignee.

useCallSession gains a manageSessionState option so the bubble can reuse
joinCall/activeCall without registering duplicate Twilio listeners or
running its own duration timer.

Closes PLA-117
2026-04-30 18:46:09 +04:00

126 lines
3.6 KiB
JavaScript

import { computed, ref, watch, onUnmounted, onMounted } from 'vue';
import { useI18n } from 'vue-i18n';
import VoiceAPI from 'dashboard/api/channel/voice/voiceAPIClient';
import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
import { useCallsStore } from 'dashboard/stores/calls';
import { useAlert } from 'dashboard/composables';
import Timer from 'dashboard/helper/Timer';
// `manageSessionState: false` lets sub-consumers (like the timeline VoiceCall
// bubble) reuse joinCall/activeCall without registering duplicate Twilio
// listeners or running their own duration timer — only the floating widget
// owns the session lifecycle.
export function useCallSession({ manageSessionState = true } = {}) {
const callsStore = useCallsStore();
const { t } = useI18n();
const isJoining = ref(false);
const callDuration = ref(0);
const durationTimer = new Timer(elapsed => {
callDuration.value = elapsed;
});
const activeCall = computed(() => callsStore.activeCall);
const incomingCalls = computed(() => callsStore.incomingCalls);
const hasActiveCall = computed(() => callsStore.hasActiveCall);
if (manageSessionState) {
watch(
hasActiveCall,
active => {
if (active) {
durationTimer.start();
} else {
durationTimer.stop();
callDuration.value = 0;
}
},
{ immediate: true }
);
onMounted(() => {
TwilioVoiceClient.addEventListener('call:disconnected', () =>
callsStore.clearActiveCall()
);
});
onUnmounted(() => {
durationTimer.stop();
TwilioVoiceClient.removeEventListener('call:disconnected', () =>
callsStore.clearActiveCall()
);
});
}
const endCall = async ({ conversationId, inboxId, callSid }) => {
await VoiceAPI.leaveConference({ inboxId, conversationId, callSid });
TwilioVoiceClient.endClientCall();
if (manageSessionState) durationTimer.stop();
callsStore.clearActiveCall();
};
const joinCall = async ({ conversationId, inboxId, callSid }) => {
if (isJoining.value) return null;
isJoining.value = true;
try {
const device = await TwilioVoiceClient.initializeDevice(inboxId);
if (!device) return null;
const joinResponse = await VoiceAPI.joinConference({
conversationId,
inboxId,
callSid,
});
await TwilioVoiceClient.joinClientCall({
to: joinResponse?.conference_sid,
conversationId,
callSid,
});
callsStore.setCallActive(callSid);
if (manageSessionState) durationTimer.start();
return { conferenceSid: joinResponse?.conference_sid };
} catch (error) {
useAlert(error?.response?.data?.error || t('CONTACT_PANEL.CALL_FAILED'));
if (error?.response?.status === 409) {
TwilioVoiceClient.endClientCall();
callsStore.dismissCall(callSid);
}
// eslint-disable-next-line no-console
console.error('Failed to join call:', error);
return null;
} finally {
isJoining.value = false;
}
};
const rejectIncomingCall = callSid => {
TwilioVoiceClient.endClientCall();
callsStore.dismissCall(callSid);
};
const dismissCall = callSid => {
callsStore.dismissCall(callSid);
};
const formattedCallDuration = computed(() => {
const minutes = Math.floor(callDuration.value / 60);
const seconds = callDuration.value % 60;
return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
});
return {
activeCall,
incomingCalls,
hasActiveCall,
isJoining,
formattedCallDuration,
joinCall,
endCall,
rejectIncomingCall,
dismissCall,
};
}