Files
chatwoot/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
T
7bf76057c2 fix: SLA handling for blocked contacts (#14861)
# Pull Request Template

## Description

Blocked contacts are now excluded from SLA assignment, processing,
reports, and conversation SLA UI while they remain blocked. Existing SLA
records are preserved, and SLA behavior resumes if the contact is
unblocked.

Fixes
https://linear.app/chatwoot/issue/CW-7435/sla-should-not-trigger-for-blocked-contacts

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- `bundle exec rspec spec/enterprise/models/conversation_spec.rb
spec/enterprise/models/applied_sla_spec.rb
spec/enterprise/services/enterprise/action_service_spec.rb
spec/enterprise/services/sla/evaluate_applied_sla_service_spec.rb
spec/enterprise/jobs/sla/process_account_applied_slas_job_spec.rb
spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb
spec/enterprise/controllers/api/v1/accounts/conversations_controller_spec.rb
spec/enterprise/controllers/enterprise/api/v1/accounts/conversations_controller_spec.rb
spec/enterprise/presenters/conversations/event_data_presenter_spec.rb` —
78 examples, 0 failures
- `bundle exec rubocop
enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb
enterprise/app/jobs/sla/process_account_applied_slas_job.rb
enterprise/app/models/applied_sla.rb
enterprise/app/models/enterprise/concerns/conversation.rb
enterprise/app/presenters/enterprise/conversations/event_data_presenter.rb
enterprise/app/services/enterprise/action_service.rb
enterprise/app/services/sla/evaluate_applied_sla_service.rb
lib/tasks/apply_sla.rake
spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb
spec/enterprise/controllers/api/v1/accounts/conversations_controller_spec.rb
spec/enterprise/controllers/enterprise/api/v1/accounts/conversations_controller_spec.rb
spec/enterprise/jobs/sla/process_account_applied_slas_job_spec.rb
spec/enterprise/models/applied_sla_spec.rb
spec/enterprise/models/conversation_spec.rb
spec/enterprise/presenters/conversations/event_data_presenter_spec.rb
spec/enterprise/services/enterprise/action_service_spec.rb
spec/enterprise/services/sla/evaluate_applied_sla_service_spec.rb` — no
offenses
- `pnpm exec vitest --no-watch --no-cache --no-coverage
app/javascript/dashboard/components/widgets/conversation/specs/ConversationCard.spec.js`
— 2 tests passed
- `pnpm exec eslint
app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue
app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue
app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
app/javascript/dashboard/components/widgets/conversation/specs/ConversationCard.spec.js`
— passed with existing raw-text warnings in `ConversationHeader.vue`
- `git diff --cached --check` — clean

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-07-02 14:16:29 +05:30

237 lines
7.6 KiB
Vue

<script setup>
import { computed, ref, watch } from 'vue';
import { getLastMessage } from 'dashboard/helper/conversationHelper';
import Avatar from 'next/avatar/Avatar.vue';
import MessagePreview from './MessagePreview.vue';
import InboxName from '../InboxName.vue';
import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
import CardLabels from './conversationCardComponents/CardLabels.vue';
import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
import UnreadBadge from 'dashboard/components-next/Conversation/ConversationCard/UnreadBadge.vue';
import SLACardLabel from './components/SLACardLabel.vue';
import VoiceCallStatus from './VoiceCallStatus.vue';
import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
const props = defineProps({
chat: { type: Object, required: true },
currentContact: { type: Object, required: true },
assignee: { type: Object, default: () => ({}) },
inbox: { type: Object, default: () => ({}) },
selected: { type: Boolean, default: false },
isActiveChat: { type: Boolean, default: false },
showAssignee: { type: Boolean, default: false },
showInboxName: { type: Boolean, default: false },
hideThumbnail: { type: Boolean, default: false },
compact: { type: Boolean, default: false },
});
const emit = defineEmits([
'click',
'contextmenu',
'selectConversation',
'deSelectConversation',
]);
const hovered = ref(false);
const unreadCount = computed(() => props.chat.unread_count);
const hasUnread = computed(() => unreadCount.value > 0);
const lastMessageInChat = computed(() => getLastMessage(props.chat));
const voiceCallData = computed(() => {
const last = lastMessageInChat.value;
if (last?.content_type !== 'voice_call' || !last.call) {
return { status: null, direction: null };
}
return {
status: last.call.status,
direction: last.call.direction === 'outgoing' ? 'outbound' : 'inbound',
};
});
const showMetaSection = computed(() => {
return (
props.showInboxName ||
(props.showAssignee && props.assignee.name) ||
props.chat.priority
);
});
const hasSlaPolicyId = computed(
() => props.chat?.applied_sla?.id && !props.currentContact?.blocked
);
const showLabelsSection = computed(() => {
return props.chat.labels?.length > 0 || hasSlaPolicyId.value;
});
const messagePreviewClass = computed(() => {
return [
hasUnread.value ? 'font-medium text-n-slate-12' : 'text-n-slate-11',
!props.compact && hasUnread.value ? 'ltr:pr-4 rtl:pl-4' : '',
props.compact && hasUnread.value ? 'ltr:pr-6 rtl:pl-6' : '',
];
});
const onThumbnailHover = () => {
hovered.value = !props.hideThumbnail;
};
const onThumbnailLeave = () => {
hovered.value = false;
};
const onSelectConversation = checked => {
if (checked) {
emit('selectConversation', props.chat.id, props.inbox.id);
} else {
emit('deSelectConversation', props.chat.id, props.inbox.id);
}
};
const selectedModel = computed({
get: () => props.selected,
set: value => onSelectConversation(value),
});
watch(
() => props.chat.id,
() => {
hovered.value = false;
}
);
</script>
<template>
<div
class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full py-0 cursor-pointer conversation border-b border-n-slate-3 hover:border-n-surface-1 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group hover:z-[1] before:content-[none] before:absolute before:-top-px before:inset-x-0 before:h-px before:bg-n-surface-1 before:pointer-events-none hover:before:content-['']"
:class="{
'active animate-card-select bg-n-background !border-n-surface-1':
isActiveChat,
'selected bg-n-slate-2 !border-n-surface-1': selected,
'px-0': compact,
'px-3': !compact,
}"
@click="$emit('click', $event)"
@contextmenu="$emit('contextmenu', $event)"
>
<div
class="relative"
@mouseenter="onThumbnailHover"
@mouseleave="onThumbnailLeave"
>
<Avatar
v-if="!hideThumbnail"
:name="currentContact.name"
:src="currentContact.thumbnail"
:size="32"
:status="currentContact.availability_status"
:class="!showInboxName ? 'mt-4' : 'mt-8'"
hide-offline-status
>
<template #overlay="{ size }">
<label
v-if="hovered || selected"
class="flex items-center justify-center rounded-full cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px]"
:style="{ width: `${size}px`, height: `${size}px` }"
@click.stop
>
<Checkbox v-model="selectedModel" />
</label>
</template>
</Avatar>
</div>
<div class="px-0 py-3 flex-1 min-w-0 border-line">
<div
v-if="showMetaSection"
class="flex items-center min-w-0 gap-1"
:class="{
'ltr:ml-2 rtl:mr-2': !compact,
'mx-2': compact,
}"
>
<InboxName v-if="showInboxName" :inbox="inbox" class="flex-1 min-w-0" />
<div
class="flex items-baseline gap-2 flex-shrink-0"
:class="{
'flex-1 justify-between': !showInboxName,
}"
>
<span
v-if="showAssignee && assignee.name"
class="text-n-slate-11 text-xs font-medium leading-3 py-0.5 px-0 inline-flex items-center truncate"
>
<fluent-icon icon="person" size="12" class="text-n-slate-11" />
{{ assignee.name }}
</span>
<CardPriorityIcon
:priority="chat.priority"
class="flex-shrink-0 !size-3.5"
/>
</div>
</div>
<h4
class="conversation--user text-sm my-0 mx-2 capitalize pt-0.5 text-ellipsis overflow-hidden whitespace-nowrap flex-1 min-w-0 ltr:pr-16 rtl:pl-16 text-n-slate-12"
:class="hasUnread ? 'font-semibold' : 'font-medium'"
>
{{ currentContact.name }}
</h4>
<VoiceCallStatus
v-if="voiceCallData.status"
key="voice-status-row"
:status="voiceCallData.status"
:direction="voiceCallData.direction"
:message-preview-class="messagePreviewClass"
/>
<MessagePreview
v-else-if="lastMessageInChat"
key="message-preview"
:message="lastMessageInChat"
class="my-0 mx-2 leading-6 h-6 flex-1 min-w-0 text-sm"
:class="messagePreviewClass"
/>
<p
v-else
key="no-messages"
class="text-n-slate-11 text-sm my-0 mx-2 leading-6 h-6 flex-1 min-w-0 overflow-hidden text-ellipsis whitespace-nowrap"
:class="messagePreviewClass"
>
<fluent-icon
size="16"
class="-mt-0.5 align-middle inline-block text-n-slate-10"
icon="info"
/>
<span class="mx-0.5">
{{ $t(`CHAT_LIST.NO_MESSAGES`) }}
</span>
</p>
<div
class="absolute flex flex-col ltr:right-3 rtl:left-3"
:class="showMetaSection ? 'top-8' : 'top-4'"
>
<span class="ml-auto font-normal leading-4 text-xxs">
<TimeAgo
:last-activity-timestamp="chat.timestamp"
:created-at-timestamp="chat.created_at"
:conversation-id="chat.id"
/>
</span>
<UnreadBadge
v-if="hasUnread"
:count="unreadCount"
class="ltr:ml-auto rtl:mr-auto mt-1"
/>
</div>
<CardLabels
v-if="showLabelsSection"
:conversation-labels="chat.labels"
class="mt-0.5 mx-2 mb-0"
>
<template v-if="hasSlaPolicyId" #before>
<SLACardLabel :chat="chat" class="ltr:mr-1 rtl:ml-1" />
</template>
</CardLabels>
</div>
</div>
</template>