3 people 6a262287d2 feat(captain): allow agents to report Captain messages (#14799) ...

Adds a cloud-only flow for agents to flag incorrect or problematic
Captain (AI) responses. Right-clicking a Captain message surfaces a
"Report message" option that opens a dialog to pick a problem type and
add a description, persisted to a new captain_message_reports table for
the team to review.


<img width="636" height="542" alt="Screenshot 2026-06-20 at 9 15 56 AM"
src="https://github.com/user-attachments/assets/afaa233d-6bd6-455a-8a33-a3796a3e3ef6"
/>
<img width="580" height="502" alt="Screenshot 2026-06-20 at 9 16 03 AM"
src="https://github.com/user-attachments/assets/2d220d99-98cc-4c5e-a325-778ceb4f7bc9"
/>

---------

Co-authored-by: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

2026-06-20 14:47:08 -07:00

..

bot_message

chore: Handle attachments in Whatsapp Channel (#3299)

2021-11-11 13:03:48 +05:30

captain

feat(captain): allow agents to report Captain messages (#14799)

2026-06-20 14:47:08 -07:00

channel

feat: Ability to specify the authentication type for imap server (#12306)

2026-05-08 16:40:15 +05:30

facebook_message

feat: extending lock to single conversation to meta inbox (#9104)

2024-04-03 21:33:23 +05:30

instagram

feat: Add support for shared post and story attachment types in Instagram messages (#12997)

2025-12-04 05:20:47 +05:30

instagram_message

feat: Add Instagram Channel (#2955)

2021-10-05 14:35:32 +05:30

integrations

feat(dialogflow): make language_code configurable instead of hardcoded (#13221)

2026-03-25 21:30:17 -07:00

twitter

chore: upgrade ruby to 3.1.3 (#5555)

2023-01-24 23:55:07 +05:30

account_saml_settings.rb

feat: add saml model & controller [CW-2958] (#12289)

2025-09-03 13:30:42 -07:00

account_users.rb

Chore: Enable Users to create multiple accounts (#440)

2020-03-07 12:18:16 +05:30

accounts.rb

chore: Use feature_flags attribute instead of settings_flags (#6820)

2023-04-04 09:56:58 -07:00

agent_bot_inboxes.rb

Feature: Introduce bots (#545)

2020-03-06 01:43:12 +05:30

agent_bots.rb

feat: Add backend APIs for the bot metrics (#9031)

2024-03-01 08:20:20 -08:00

agent_capacity_policies.rb

feat: Add agent capacity controllers (#12200)

2025-08-26 19:12:58 -07:00

applied_slas.rb

feat: Add sidekiq jobs to monitor applied SLAs (#8828)

2024-02-07 21:44:56 +04:00

articles.rb

fix: Update specs, add background response job implementation for copilot threads (#11600)

2025-05-27 14:10:27 -06:00

assignment_policies.rb

feat: Add assignment policies controllers with jbuilder views (#12199)

2025-08-18 19:15:21 -07:00

automation_rules.rb

chore: Refactor Automation Specs (#6796)

2023-03-30 21:02:52 +05:30

calls.rb

feat(voice): Wire Twilio voice flow through unified call model (#14091)

2026-04-30 11:25:39 +04:00

campaigns.rb

feat: WhatsApp campaigns (#11910)

2025-07-16 09:04:02 +05:30

canned_responses.rb

Chore: Added tests for canned_responses (#477)

2020-02-08 11:58:40 +05:30

categories.rb

fix: Update specs, add background response job implementation for copilot threads (#11600)

2025-05-27 14:10:27 -06:00

clearbit_response.rb

feat: account onboarding with clearbit (#8857)

2024-02-12 23:21:42 +05:30

companies.rb

feat: Add company model and API with tests (#12548)

2025-10-08 07:53:43 -07:00

contact_inbox.rb

fix: "wa_source_id" function return value (#5451)

2022-09-29 10:34:55 -07:00

contacts.rb

feat: Update API for contact avatar (#4719)

2022-07-12 10:03:16 +02:00

conversation_participants.rb

chore: Add controllers for conversation participants (#6462)

2023-02-15 16:33:31 -08:00

conversations.rb

feat: Add the ability to un-assign teams using automation (#9668)

2024-06-26 12:40:36 -07:00

csat_survey_responses.rb

feat: Add CSAT response APIs (#2503)

2021-06-29 20:59:41 +05:30

custom_attribute_definitions.rb

feat: Add APIs for custom attribute definitions (#2689)

2021-07-23 17:04:33 +05:30

custom_filters.rb

feat: Add APIs to create custom views on the dashboard (#2498)

2021-06-29 19:29:57 +05:30

custom_roles.rb

chore: Fix flaky permissions test (#10074)

2024-09-04 16:13:29 -07:00

dashboard_app.rb

feat: Allow users to create dashboard apps to give agents more context (#4761)

2022-06-01 11:13:10 +05:30

data_import.rb

feat: Add bulk imports API for contacts (#1724)

2021-02-03 19:24:51 +05:30

email_template.rb

feat: Customisable Email Templates (#1095)

2020-08-06 15:21:06 +05:30

folders.rb

feat: Portal endpoint (#4633)

2022-05-16 13:59:59 +05:30

inbox_assignment_policies.rb

feat: Add assignment policies controllers with jbuilder views (#12199)

2025-08-18 19:15:21 -07:00

inbox_capacity_limits.rb

feat: Add agent capacity controllers (#12200)

2025-08-26 19:12:58 -07:00

inbox_members.rb

chore: Ability to Disable Gravatars (#5027)

2022-07-21 19:27:12 +02:00

inboxes.rb

chore: Update the behavior of Captain resolutions (#10794)

2025-02-03 16:25:08 +05:30

installation_config.rb

feat: installation config in super admin console (#1641)

2021-01-15 13:21:53 +05:30

labels.rb

Feature: Improve label experience (#975)

2020-06-25 21:04:03 +05:30

macros.rb

feat: Macros CRUD api (#5047)

2022-07-19 17:37:00 +05:30

mentions.rb

Feat: custom sort (#4864)

2022-06-22 11:04:42 +05:30

messages.rb

feat: Differentiate bot and user in the summary (#12801)

2025-11-05 11:42:21 -08:00

notes.rb

chore: Add contact note model (#2462)

2021-06-21 15:16:26 +05:30

notification_subscriptions.rb

fix: Add catch for additional webpush errors (#9662)

2024-06-21 14:58:36 -07:00

notifications.rb

fix: Inbox view Read/Snoozed display filters (#8907)

2024-02-17 13:59:25 +05:30

platform_apps_permissibles.rb

feat: Add Platform APIs (#1456)

2021-01-14 20:35:22 +05:30

platform_apps.rb

feat: Add Platform APIs (#1456)

2021-01-14 20:35:22 +05:30

portals.rb

feat: Portal endpoint (#4633)

2022-05-16 13:59:59 +05:30

related_categories.rb

feat: Category API to handle linked categories and parent-sub categories (#4879)

2022-06-28 11:23:20 +05:30

reporting_event_rollups.rb

feat(rollup): add models and write path [1/3] (#13796)

2026-03-19 13:12:36 +05:30

reporting_events.rb

feat: allow querying reporting events via the API (#12832)

2025-11-13 12:46:55 +05:30

sla_events.rb

feat: add sla events table (#9126)

2024-03-20 11:59:37 +05:30

sla_policies.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

super_admins.rb

feat: Unify user and super admin credentials (#3830)

2022-01-25 16:58:49 -08:00

team_members.rb

feat: Team APIs (#1654)

2021-01-17 23:56:56 +05:30

teams.rb

feat: Add new APIs for live reports with team filter (#10994)

2025-02-27 16:11:04 -08:00

users.rb

feat: Ability to update avatars from super admin (#7264)

2023-06-09 15:32:24 +05:30

webhooks.rb

feat(webhooks): add name to webhook (#12641)

2025-11-13 13:28:15 +05:30

working_hours.rb

feat: Business hours

2020-11-01 00:14:33 +05:30