3 people 6a262287d2 feat(captain): allow agents to report Captain messages (#14799) ...

Adds a cloud-only flow for agents to flag incorrect or problematic
Captain (AI) responses. Right-clicking a Captain message surfaces a
"Report message" option that opens a dialog to pick a problem type and
add a description, persisted to a new captain_message_reports table for
the team to review.


<img width="636" height="542" alt="Screenshot 2026-06-20 at 9 15 56 AM"
src="https://github.com/user-attachments/assets/afaa233d-6bd6-455a-8a33-a3796a3e3ef6"
/>
<img width="580" height="502" alt="Screenshot 2026-06-20 at 9 16 03 AM"
src="https://github.com/user-attachments/assets/2d220d99-98cc-4c5e-a325-778ceb4f7bc9"
/>

---------

Co-authored-by: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

2026-06-20 14:47:08 -07:00

..

captain

feat(captain): allow agents to report Captain messages (#14799)

2026-06-20 14:47:08 -07:00

channel

feat: add per-inbox toggle to disable incoming calls (#14645)

2026-06-11 14:22:44 +05:30

concerns

feat: allow captain to access contact attributes (#13850)

2026-03-20 16:15:06 +05:30

enterprise/concerns

chore: Automate SSL with Cloudflare (#12021)

2025-07-24 13:09:06 +04:00

account_saml_settings_spec.rb

feat: update users on SAML setup and destroy [CW-2958][CW-5612] (#12346)

2025-09-15 21:20:22 +05:30

account_spec.rb

fix: captain auto sync scheduler config (#14336)

2026-05-04 13:37:25 +05:30

account_user_spec.rb

revert: Sidebar unread counts for filters (CW-7262) (#14769)

2026-06-17 14:58:48 +04:00

agent_capacity_policy_spec.rb

feat: Add agent capacity controllers (#12200)

2025-08-26 19:12:58 -07:00

applied_sla_spec.rb

feat: Conversation API to return applied_sla and sla_events (#9174)

2024-04-01 23:30:07 +05:30

assignment_policy_spec.rb

feat: Add assignment policies controllers with jbuilder views (#12199)

2025-08-18 19:15:21 -07:00

automation_rule_spec.rb

feat: sla-2 add automation backend support for SLA (#8775)

2024-02-01 15:42:12 +05:30

company_spec.rb

feat(companies): track company last activity (#14435)

2026-05-18 15:01:05 +05:30

contact_company_association_spec.rb

feat(companies): add contact company selector (#14496)

2026-06-16 15:29:27 +05:30

conversation_spec.rb

feat: Add automatic favicon fetching for companies (#13013)

2026-03-05 18:51:28 -08:00

copilot_message_spec.rb

fix: Update specs, add background response job implementation for copilot threads (#11600)

2025-05-27 14:10:27 -06:00

copilot_thread_spec.rb

feat: Add support for more tool, standardize copilot chat service (#11560)

2025-05-23 01:07:07 -07:00

custom_attribute_definition_spec.rb

feat: Conversation workflows(EE) (#13040)

2026-01-27 11:36:20 +04:00

custom_role_spec.rb

revert: Sidebar unread counts for filters (CW-7262) (#14769)

2026-06-17 14:58:48 +04:00

inbox_capacity_limit_spec.rb

feat: allow zero conversation limit capacity policy (#13964)

2026-04-06 11:39:14 +05:30

inbox_member_spec.rb

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

inbox_spec.rb

fix: resolve V2 capacity bypass in team assignment (#13904)

2026-03-27 15:38:17 +05:30

macro_spec.rb

feat: add audit trail for macros (#7352)

2023-06-20 13:04:59 +05:30

message_spec.rb

fix: captain talking over support agent (#13673)

2026-03-03 16:13:34 +05:30

sla_event_spec.rb

fix(notifications): Respect conversation access when notifying agents (#14412)

2026-05-12 10:57:29 +04:00

sla_policy_spec.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

team_member_spec.rb

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

team_spec.rb

feat: Add audit trail events for team (#7285)

2023-06-09 17:30:36 -07:00

user_spec.rb

chore: Move Enterprise pricing validation to on create (#8856)

2024-02-05 19:18:29 +05:30

webhook_spec.rb

feat: Audit log APIs (#6434)

2023-03-01 20:02:58 +05:30