Files
chatwoot/app/services/auto_assignment
Vishnu NarayananandGitHub 6fbff026eb fix: skip AutoAssignment bulk loop when no agents are online (#14500)
## Description

When an inbox has `enable_auto_assignment` and `assignment_v2` enabled
but no agents are currently online,
`AutoAssignment::AssignmentService#perform_bulk_assignment` still loaded
up to 100 unassigned conversations and iterated each one, calling
`inbox.available_agents` per conversation. Each call hits Redis presence
lookups that return empty, no conversations get assigned, and the loop
finishes having done only wasted work.

For a busy inbox with a long unassigned backlog and offline agents, this
is hundreds of Redis ops per job, multiplied by every
`AutoAssignment::AssignmentJob` enqueue from the per-save handler. The
pressure is significant when inbound volume is high.

This adds a single early-return guard: if
`inbox.available_agents.empty?`, return `0` immediately. Existing
semantics are preserved (jobs are still enqueued on conversation events;
they just exit cheaply when there is no one to assign to).

## Type of change

- [x] Performance improvement (non-breaking change)

## Test coverage

- [x] Added specs
2026-05-25 15:17:05 +05:30
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