Recording and sending an audio message from a **Twilio WhatsApp** inbox
failed silently — Twilio rejected the media with delivery error `63019`
("Media failed to download") and the voice note never reached the
customer. This restores audio sending for Twilio WhatsApp (and
360dialog) inboxes.
Closes Regression from #14606
## How to reproduce
1. Open a conversation in a **Twilio WhatsApp** inbox.
2. Record a voice message in the reply box and send it.
3. Before this fix: the message fails to deliver and a
`Webhooks::TwilioDeliveryStatusJob` is enqueued with `ErrorCode: 63019`,
`ErrorMessage: "Media failed to download"`.
4. After this fix: the audio is recorded as MP3 and delivers normally.
## What changed
PR #14606 added WhatsApp **Cloud** voice notes, which require OGG/Opus.
It changed `audioRecordFormat` in `ReplyBox.vue` to return OGG for
`isAWhatsAppChannel` — but that getter is also `true` for Twilio
WhatsApp inboxes. The OGG handling (content-type normalization + the
`voice: true` flag) lives only in `WhatsappCloudService`, so Twilio
could not download/process the remuxed OGG file.
This change scopes OGG to `isAWhatsAppCloudChannel`. Twilio WhatsApp,
360dialog, and Telegram fall back to MP3 exactly as they did before the
PR.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
