chatwoot/testing-cases.md

WhatsApp Template Testing Cases

This document contains test cases for WhatsApp template functionality in Chatwoot, with screenshots showing expected behavior in both Chatwoot UI and WhatsApp delivery.

hello_world

Template Details:

• Name: hello_world
• Category: UTILITY
• Type: Text Header + Body + Footer
• Components:
  • Header: "Hello World" (TEXT)
  • Body: "Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us."
  • Footer: "WhatsApp Business Platform sample message"

Chatwoot UI

WhatsApp Delivery

greet

Template Details:

• Name: greet
• Category: MARKETING
• Type: Text Only (Body with Named Parameter)
• Components:
  • Body: "Hey {{customer_name}} how may I help you?"
• Parameters:
  • customer_name (NAMED parameter format)

Chatwoot UI

WhatsApp Delivery

delivery_confirmation

Template Details:

• Name: delivery_confirmation
• Category: UTILITY
• Type: Text Only (Body with Positional Parameters)
• Components:
  • Body: "{{1}}, your order was successfully delivered on {{2}}.\n\nThank you for your purchase.\n"
• Parameters:
  • {{1}} - Customer name (POSITIONAL)
  • {{2}} - Delivery date (POSITIONAL)

Chatwoot UI

WhatsApp Delivery

address_update

Template Details:

• Name: address_update
• Category: UTILITY
• Type: Text Header + Body (Positional Parameters)
• Components:
  • Header: "Address update" (TEXT)
  • Body: "Hi {{1}}, your delivery address has been successfully updated to {{2}}. Contact {{3}} for any inquiries."
• Parameters:
  • {{1}} - Customer name (POSITIONAL)
  • {{2}} - New address (POSITIONAL)
  • {{3}} - Contact info (POSITIONAL)

Chatwoot UI

WhatsApp Delivery

order_confirmation

Template Details:

• Name: order_confirmation
• Category: MARKETING
• Type: Image Header + Body (Positional Parameters)
• Components:
  • Header: IMAGE format
  • Body: "Hi your order {{1}} is confirmed. Please wait for further updates"
• Parameters:
  • Media URL for image header
  • {{1}} - Order details (POSITIONAL)

Chatwoot UI

WhatsApp Delivery

product_launch

Template Details:

• Name: product_launch
• Category: MARKETING
• Type: Image Header + Body + Footer (Named Parameters)
• Components:
  • Header: IMAGE format
  • Body: "New arrival! Our stunning coat now available in {{color}} color."
  • Footer: "Free shipping on orders over $100. Limited time offer."
• Parameters:
  • Media URL for image header
  • color - Product color (NAMED)

Chatwoot UI

WhatsApp Delivery

training_video

Template Details:

• Name: training_video
• Category: MARKETING
• Type: Video Header + Body (Named Parameters)
• Components:
  • Header: VIDEO format
  • Body: "Hi {{name}}, here's your training video. Please watch by{{date}}."
• Parameters:
  • Media URL for video header
  • name - Employee name (NAMED)
  • date - Due date (NAMED)

Chatwoot UI

WhatsApp Delivery

purchase_receipt

Template Details:

• Name: purchase_receipt
• Category: UTILITY
• Type: Document Header + Body (Positional Parameters)
• Components:
  • Header: DOCUMENT format
  • Body: "Thank you for using your {{1}} card at {{2}}. Your {{3}} is attached as a PDF."
• Parameters:

  • Media URL for document header

  • {{1}} - Card type (POSITIONAL)

  • {{2}} - Merchant name (POSITIONAL)

  • {{3}} - Document type (POSITIONAL)

    Chatwoot UI

WhatsApp Delivery

event_invitation_static

Template Details:

• Name: event_invitation_static
• Category: MARKETING
• Type: Body + Static URL Buttons (Named Parameters)
• Components:
  • Body: "You're invited to {{event_name}} at {{location}}, Join us for an amazing experience!"
  • Buttons: 2 URL buttons ("Visit website", "Get Directions") with static URLs
• Parameters:
  • event_name - Event name (NAMED)
  • location - Event location (NAMED)
• Button URLs:
  • Visit website: https://events.example.com/register (static)
  • Get Directions: https://maps.app.goo.gl/YoWAzRj1GDuxs6qz8 (static)

Chatwoot UI

WhatsApp Delivery

feedback_request

Template Details:

• Name: feedback_request
• Category: MARKETING
• Type: Body + URL Button (Named Parameters)
• Components:
  • Body: "Hey {{name}}, how was your experience with Puma? We'd love your feedback!"
  • Buttons: 1 URL button ("Leave Feedback") with static URL
• Parameters:
  • name - Customer name (NAMED)
• Button URL:
  • Leave Feedback: https://feedback.example.com/survey (static)

Chatwoot UI

WhatsApp Delivery

support_callback

Template Details:

• Name: support_callback
• Category: UTILITY
• Type: Body + Phone Button (Named Parameters)
• Components:
  • Body: "Hello {{name}}, our support team will call you regarding ticket # {{ticket_id}}."
  • Buttons: 1 PHONE_NUMBER button ("Call Support")
• Parameters:
  • name - Customer name (NAMED)
  • ticket_id - Support ticket ID (NAMED)

Chatwoot UI

WhatsApp Delivery

discount_coupon

Template Details:

• Name: discount_coupon
• Category: MARKETING
• Type: Body + Copy Code Button (Named Parameters)
• Components:
  • Body: "🎉 Special offer for you! Get {{discount_percentage}}% off your next purchase. Use the code below at checkout"
  • Buttons: 1 COPY_CODE button ("Copy offer code")
• Parameters:
  • discount_percentage - Discount amount (NAMED)
  • Coupon code for button

Chatwoot UI

WhatsApp Delivery

technician_visit

Template Details:

• Name: technician_visit
• Category: UTILITY
• Type: Text Header + Body + Quick Reply Buttons (Positional Parameters)
• Components:
  • Header: "Technician visit" (TEXT)
  • Body: "Hi {{1}}, we're scheduling a technician visit to {{2}} on {{3}} between {{4}} and {{5}}. Please confirm if this time slot works for you."
  • Buttons: 2 QUICK_REPLY buttons ("Confirm", "Reschedule")
• Parameters:
  • {{1}} - Customer name (POSITIONAL)
  • {{2}} - Address (POSITIONAL)
  • {{3}} - Date (POSITIONAL)
  • {{4}} - Start time (POSITIONAL)
  • {{5}} - End time (POSITIONAL)

Chatwoot UI

WhatsApp Delivery

basic_otp

Template Details:

• Name: basic_otp
• Category: AUTHENTICATION
• Type: Body + URL Button (Positional Parameters)
• Components:
  • Body: "{{1}} is your verification code. For your security, do not share this code."
  • Buttons: 1 URL button with OTP code ("Copy code")
• Parameters:
  • {{1}} - OTP code (POSITIONAL)
• Special Features: Auto-populated button parameter with OTP code

Chatwoot UI

WhatsApp Delivery

otp_verification

Template Details:

• Name: otp_verification
• Category: AUTHENTICATION
• Type: Body + URL Button (Positional Parameters)
• Components:
  • Body: "Use code {{1}} to verify your transaction of {{2}}."
  • Buttons: 1 URL button with OTP code ("Copy code")
• Parameters:
  • {{1}} - OTP code (POSITIONAL)
  • {{2}} - Transaction amount (POSITIONAL)
• Special Features: Auto-populated button parameter with OTP code

Chatwoot UI

WhatsApp Delivery

secure_login_otp

Template Details:

• Name: secure_login_otp
• Category: AUTHENTICATION
• Type: Body + Footer + URL Button (Positional Parameters)
• Components:
  • Body: "{{1}} is your verification code. For your security, do not share this code."
  • Footer: "This code expires in 10 minutes."
  • Buttons: 1 URL button with Zero-tap auto-fill ("Copy code")
• Parameters:
  • {{1}} - OTP code (POSITIONAL)
• Special Features: Zero-tap auto-fill functionality, Auto-populated button parameter

Chatwoot UI

WhatsApp Delivery