49b0ab0e1f
- Fixes SLA breach computation to respect the "Only during business hours" setting - Backend now pre-computes SLA deadlines, simplifying frontend logic ## How it works Before: SLA deadlines were calculated using wall-clock time, ignoring business hours. After: When an SLA policy has "Only during business hours" enabled and the inbox has working hours configured, the deadline is calculated by adding threshold time only during business hours. **How you check if a conversation has a SLA hit or miss?** <img width="474" height="510" alt="Screenshot 2026-01-28 at 7 06 53 PM" src="https://github.com/user-attachments/assets/54ec8581-18b8-45c6-a356-de8c778ea78d" /> **Example:** - Conversation created: Friday 4:30 PM - FRT threshold: 1 hour - Business hours: Mon-Fri 9 AM - 5 PM | | Breach time | |--|--| | Before | Friday 5:30 PM | | After | Monday 9:30 AM | ## Test plan - [x] Create an SLA policy with "Only during business hours" enabled - [x] Configure inbox with business hours (e.g., Mon-Fri 9-5) - [x] Conversation created during business hours - Create a conversation on Wednesday 10:00 AM UTC - Expected: FRT deadline shows Wednesday 12:00 PM UTC (2 business hours later) - [x] Conversation created before business hours - Create a conversation on Wednesday 7:00 AM UTC - Expected: FRT deadline shows Wednesday 11:00 AM UTC (counting starts at 9 AM) - [x] Conversation created after business hours - Create a conversation on Wednesday 6:00 PM UTC - Expected: FRT deadline shows Thursday 11:00 AM UTC (counting starts next day 9 AM) - [x] Conversation created on weekend - Create a conversation on Saturday 10:00 AM UTC - Expected: FRT deadline shows Monday 11:00 AM UTC (skips weekend) - [x] Threshold spans weekend - Create a conversation on Friday 4:00 PM UTC with 2-hour FRT - Expected: FRT deadline shows Monday 10:00 AM UTC (1h Friday + 1h Monday) - [x] SLA without business hours - Create an SLA policy with only_during_business_hours: false - Create a conversation on Friday 4:00 PM UTC with 2-hour FRT - Expected: FRT deadline shows Friday 6:00 PM UTC (wall-clock time) - [x] All Day marked as closed_all_day - Create a conversation on Tuesday 4:00 PM UTC with 2-hour FRT - Expected: FRT deadline shows Thursday 10:00 AM UTC - [x] All Day marked as open_all_day - Create a conversation on Saturday 10:00 AM UTC with 2-hour FRT - Expected: FRT deadline shows Saturday 12:00 PM UTC - [x] UI displays correct countdown - Verify conversation card shows correct SLA timer - Verify timer shows flame icon when breached - Verify timer shows alarm icon when within threshold - Time updates automatically when time passes - [x] Verify the breach with a different timezone than your local timezone --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: Sony Mathew <sony@chatwoot.com> Co-authored-by: Sony Mathew <2040199+sony-mathew@users.noreply.github.com>