329 lines
10 KiB
Vue
329 lines
10 KiB
Vue
<script setup>
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import { computed, ref } from 'vue';
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import { useI18n } from 'vue-i18n';
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import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
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import { useVoiceCallHelpers } from 'dashboard/composables/useVoiceCallHelpers';
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import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
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import CardLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
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import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
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const props = defineProps({
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conversation: {
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type: Object,
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required: true,
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},
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accountLabels: {
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type: Array,
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required: true,
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},
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});
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const { t } = useI18n();
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const slaCardLabelRef = ref(null);
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const { getPlainText } = useMessageFormatter();
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// Use our voice call helpers composable
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const {
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isVoiceChannelConversation,
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hasArrow,
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isIncomingCall: checkIsIncoming,
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normalizeCallStatus,
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getCallIconName,
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getStatusText,
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processArrowContent,
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} = useVoiceCallHelpers(props, { t });
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// Force voice call view for voice channel conversations
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const isVoiceCall = computed(() => {
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if (isVoiceChannelConversation.value) {
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return true;
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}
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// Check if conversation has a call_status in additional_attributes
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if (props.conversation?.additional_attributes?.call_status) {
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return true;
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}
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// Check for voice call in last message
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const { lastNonActivityMessage } = props.conversation || {};
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if (lastNonActivityMessage?.content_type === 'voice_call' ||
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lastNonActivityMessage?.content_type === 'voice') {
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return true;
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}
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// Look for voice call content with expanded terms
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if (lastNonActivityMessage?.content &&
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typeof lastNonActivityMessage.content === 'string') {
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const content = lastNonActivityMessage.content.toLowerCase();
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if (content.includes('voice call') ||
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content.includes('call ') ||
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content.includes('missed call') ||
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content.includes('incoming call') ||
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content.includes('outgoing call') ||
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content.startsWith('←') ||
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content.startsWith('→')) {
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return true;
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}
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}
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return false;
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});
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// Check if content has arrow prefix using our helper
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const messageHasArrow = computed(() => {
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const { lastNonActivityMessage } = props.conversation || {};
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return hasArrow(lastNonActivityMessage);
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});
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// Get call data from multiple sources
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const callData = computed(() => {
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// First check for data directly in conversation attributes
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const conversationAttributes = props.conversation?.custom_attributes || {};
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if (conversationAttributes.call_data) {
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return conversationAttributes.call_data;
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}
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// Then check message content attributes
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const { lastNonActivityMessage } = props.conversation || {};
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if (lastNonActivityMessage?.content_attributes?.data) {
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return lastNonActivityMessage.content_attributes.data;
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}
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return {};
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});
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const isIncomingCall = computed(() => {
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if (!isVoiceCall.value) return null;
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const { lastNonActivityMessage } = props.conversation || {};
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return checkIsIncoming(callData.value, lastNonActivityMessage);
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});
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const normalizedCallStatus = computed(() => {
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if (!isVoiceCall.value) return '';
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// First check for direct call_status in the conversation additional_attributes
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// This is the most authoritative source for call status
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const conversationCallStatus = props.conversation?.additional_attributes?.call_status;
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if (conversationCallStatus) {
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return normalizeCallStatus(conversationCallStatus, isIncomingCall.value);
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}
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// If there's an arrow in the message, this is a legacy format message
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if (messageHasArrow.value) {
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const { lastNonActivityMessage } = props.conversation || {};
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const content = lastNonActivityMessage?.content || '';
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if (content.includes('ended') || content.includes('Call ended')) {
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return 'ended';
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}
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if (content.includes('missed') || content.includes('Missed call') || content.includes('no answer')) {
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return isIncomingCall.value ? 'missed' : 'no-answer';
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}
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if (content.includes('in progress') || content.includes('active') || content.includes('answered')) {
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return 'active';
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}
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// For voice channel conversations, default to ended for better display
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if (isVoiceChannelConversation.value) {
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return 'ended';
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}
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// Default to 'ended' for any legacy messages without clear status
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return 'ended';
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}
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// Apply status mapping logic to call data status
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const callStatus = callData.value?.status;
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if (callStatus) {
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return normalizeCallStatus(callStatus, isIncomingCall.value);
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}
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// Determine status from timestamps
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if (callData.value?.ended_at) {
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return 'ended';
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}
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if (callData.value?.missed) {
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return isIncomingCall.value ? 'missed' : 'no-answer';
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}
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if (callData.value?.started_at || props.conversation?.additional_attributes?.call_started_at) {
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return 'active';
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}
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// For voice channel conversations, default to ended for better display
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if (isVoiceChannelConversation.value) {
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return 'ended';
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}
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// Default to ended for any remaining cases to avoid showing incorrect status
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return 'ended';
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});
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const callIconName = computed(() => {
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return getCallIconName(normalizedCallStatus.value, isIncomingCall.value);
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});
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const callStatusText = computed(() => {
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if (!isVoiceCall.value) return '';
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// For legacy messages with arrows, process using our helper
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if (messageHasArrow.value) {
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const { lastNonActivityMessage } = props.conversation || {};
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const content = lastNonActivityMessage?.content || '';
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// Process arrow content with our helper
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return processArrowContent(content, isIncomingCall.value, normalizedCallStatus.value);
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}
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// For voice channel conversations, use our helper for descriptive text
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if (isVoiceChannelConversation.value) {
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return getStatusText(normalizedCallStatus.value, isIncomingCall.value);
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}
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// Generate the correct status text based on call status and direction
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return getStatusText(normalizedCallStatus.value, isIncomingCall.value);
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});
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const lastNonActivityMessageContent = computed(() => {
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// If it's a voice call, use the voice call text with icon
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if (isVoiceCall.value) {
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return callStatusText.value;
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}
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// Otherwise use the regular message content
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const { lastNonActivityMessage = {}, customAttributes = {} } =
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props.conversation;
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const { email: { subject } = {} } = customAttributes;
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return getPlainText(
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subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
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);
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});
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const assignee = computed(() => {
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const { meta: { assignee: agent = {} } = {} } = props.conversation;
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return {
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name: agent.name ?? agent.availableName,
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thumbnail: agent.thumbnail,
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status: agent.availabilityStatus,
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};
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});
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const unreadMessagesCount = computed(() => {
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const { unreadCount } = props.conversation;
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return unreadCount;
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});
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const hasSlaThreshold = computed(() => {
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return (
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slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
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);
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});
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defineExpose({
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hasSlaThreshold,
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});
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</script>
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<template>
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<div class="flex flex-col w-full gap-1">
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<div class="flex items-center justify-between w-full gap-2 py-1 h-7">
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<!-- Voice Call Message display with icon -->
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<div
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v-if="isVoiceCall"
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class="flex items-center gap-1 mb-0 text-sm line-clamp-1"
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:class="{
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'text-green-600 dark:text-green-400': normalizedCallStatus === 'ringing',
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'text-woot-600 dark:text-woot-400': normalizedCallStatus === 'active',
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'text-red-600 dark:text-red-400': normalizedCallStatus === 'missed' || normalizedCallStatus === 'no-answer',
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'text-slate-600 dark:text-slate-400': normalizedCallStatus === 'ended'
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}"
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>
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<!-- Explicit icon based on call status - force specific icons instead of computed properties -->
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<i v-if="normalizedCallStatus === 'missed' || normalizedCallStatus === 'no-answer'"
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class="i-ph-phone-x-fill text-base inline-block flex-shrink-0 text-red-600 dark:text-red-400 mr-1"></i>
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<i v-else-if="normalizedCallStatus === 'active'"
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class="i-ph-phone-call-fill text-base inline-block flex-shrink-0 text-woot-600 dark:text-woot-400 mr-1"></i>
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<i v-else-if="normalizedCallStatus === 'ended' || normalizedCallStatus === 'completed'"
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class="i-ph-phone-fill text-base inline-block flex-shrink-0 text-slate-600 dark:text-slate-400 mr-1"></i>
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<i v-else-if="isIncomingCall"
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class="i-ph-phone-incoming-fill text-base inline-block flex-shrink-0 text-green-600 dark:text-green-400 mr-1"
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:class="{ 'pulse-animation': normalizedCallStatus === 'ringing' }"></i>
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<i v-else
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class="i-ph-phone-outgoing-fill text-base inline-block flex-shrink-0 text-green-600 dark:text-green-400 mr-1"
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:class="{ 'pulse-animation': normalizedCallStatus === 'ringing' }"></i>
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<span class="text-current truncate">{{ callStatusText }}</span>
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</div>
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<!-- Regular Message display -->
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<p v-else class="mb-0 text-sm leading-7 text-n-slate-12 line-clamp-1">
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{{ lastNonActivityMessageContent }}
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</p>
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<div
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v-if="unreadMessagesCount > 0"
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class="inline-flex items-center justify-center flex-shrink-0 rounded-full size-5 bg-n-brand"
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>
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<span class="text-xs font-semibold text-white">
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{{ unreadMessagesCount }}
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</span>
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</div>
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</div>
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<div
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class="grid items-center gap-2.5 h-7"
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:class="
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hasSlaThreshold
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? 'grid-cols-[auto_auto_1fr_20px]'
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: 'grid-cols-[1fr_20px]'
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"
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>
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<SLACardLabel
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v-show="hasSlaThreshold"
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ref="slaCardLabelRef"
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:conversation="conversation"
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/>
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<div v-if="hasSlaThreshold" class="w-px h-3 bg-n-slate-4" />
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<div class="overflow-hidden">
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<CardLabels
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:conversation-labels="conversation.labels"
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:account-labels="accountLabels"
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/>
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</div>
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<Avatar
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:name="assignee.name"
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:src="assignee.thumbnail"
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:size="20"
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:status="assignee.status"
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rounded-full
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/>
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</div>
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</div>
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</template>
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<style lang="scss" scoped>
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/* Animation for ringing calls */
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.pulse-animation {
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animation: icon-pulse 1.5s infinite;
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}
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@keyframes icon-pulse {
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0% {
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opacity: 1;
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}
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50% {
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opacity: 0.5;
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}
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100% {
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opacity: 1;
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}
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}
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</style>
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