Audience: a nested condition builder (contact attributes, labels, conversation language, and a logged-in/HMAC-verified flag) evaluated in-memory by Captain::AudienceMatcher. Gates Captain at the reply, new-conversation routing, reopen, and template-suppression sites so out-of-audience conversations go to the human queue.
Schedule: a response window (anytime / during business hours / outside business hours) reusing each inbox's business hours. Off-schedule conversations are handed to the team; inboxes without business hours are always covered.
Pranav
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