77 lines
2.4 KiB
Ruby
77 lines
2.4 KiB
Ruby
# frozen_string_literal: true
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require 'rails_helper'
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shared_examples_for 'auto_assignment_handler' do
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describe '#auto assignment' do
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before do
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# Stub GlobalConfig for assignment_v2 feature flag before any objects are created
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allow(GlobalConfig).to receive(:get) do |key, default = nil|
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case key
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when 'assignment_v2'
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nil
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when 'assignment_v2_disabled'
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false
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when 'assignment_v2_disabled_inboxes'
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[]
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else
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default
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end
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end
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create(:inbox_member, inbox: inbox, user: agent)
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allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent.id)
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end
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let(:account) { create(:account) }
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let(:agent) { create(:user, email: 'agent1@example.com', account: account, auto_offline: false) }
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let(:inbox) { create(:inbox, account: account) }
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let(:conversation) do
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create(
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:conversation,
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account: account,
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contact: create(:contact, account: account),
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inbox: inbox,
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assignee: nil
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)
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end
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it 'runs round robin on after_save callbacks' do
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expect(conversation.reload.assignee).to eq(agent)
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end
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it 'will not auto assign agent if enable_auto_assignment is false' do
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inbox.update(enable_auto_assignment: false)
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expect(conversation.reload.assignee).to be_nil
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end
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it 'will not auto assign agent if its a bot conversation' do
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conversation = create(
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:conversation,
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account: account,
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contact: create(:contact, account: account),
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inbox: inbox,
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status: 'pending',
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assignee: nil
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)
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expect(conversation.reload.assignee).to be_nil
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end
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it 'gets triggered on update only when status changes to open' do
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conversation.status = 'resolved'
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conversation.save!
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expect(conversation.reload.assignee).to eq(agent)
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inbox.inbox_members.where(user_id: agent.id).first.destroy!
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# round robin changes assignee in this case since agent doesn't have access to inbox
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agent2 = create(:user, email: 'agent2@example.com', account: account, auto_offline: false)
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create(:inbox_member, inbox: inbox, user: agent2)
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allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent2.id)
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conversation.status = 'open'
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conversation.save!
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expect(conversation.reload.assignee).to eq(agent2)
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end
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end
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end
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