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chatwoot/enterprise/lib
1b6a80d84d fix(captain): improve conversation completion evaluation (#14967)
# Pull Request Template

## Description

Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes
https://linear.app/chatwoot/issue/AI-136/check-conversation-status-while-auto-resolving

- After 60mins of inactivity, we run a job that decides if pending
conversations are resolvable or need handoff
- the prompt was a bit conservative and didn't have conversation state
context

## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
locally ran a sample eval 

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

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Co-authored-by: Sony Mathew <sony@chatwoot.com>
2026-07-14 11:45:40 +05:30
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