255 lines
7.8 KiB
Vue
255 lines
7.8 KiB
Vue
<script setup>
|
|
import { computed, ref } from 'vue';
|
|
import { useI18n } from 'vue-i18n';
|
|
import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
|
|
|
|
import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
|
|
import CardLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
|
|
import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
|
|
|
|
const props = defineProps({
|
|
conversation: {
|
|
type: Object,
|
|
required: true,
|
|
},
|
|
accountLabels: {
|
|
type: Array,
|
|
required: true,
|
|
},
|
|
});
|
|
|
|
const { t } = useI18n();
|
|
|
|
const slaCardLabelRef = ref(null);
|
|
|
|
const { getPlainText } = useMessageFormatter();
|
|
|
|
// Simple check: Is this a voice channel conversation?
|
|
const isVoiceChannel = computed(() => {
|
|
return props.conversation?.meta?.inbox?.channel_type === 'Channel::Voice';
|
|
});
|
|
|
|
// Get call direction: inbound or outbound
|
|
const isIncomingCall = computed(() => {
|
|
if (!isVoiceChannel.value) return false;
|
|
|
|
const direction = props.conversation?.additional_attributes?.call_direction;
|
|
return direction === 'inbound';
|
|
});
|
|
|
|
// Simple function to normalize call status
|
|
const normalizedCallStatus = computed(() => {
|
|
if (!isVoiceChannel.value) return null;
|
|
|
|
// Get the raw status directly from conversation
|
|
const status = props.conversation?.additional_attributes?.call_status;
|
|
|
|
// Simple mapping of call statuses
|
|
if (status === 'in-progress') return 'active';
|
|
if (status === 'completed') return 'ended';
|
|
if (status === 'canceled') return 'ended';
|
|
if (status === 'failed') return 'ended';
|
|
if (status === 'busy') return 'no-answer';
|
|
if (status === 'no-answer') return isIncomingCall.value ? 'missed' : 'no-answer';
|
|
|
|
// Return the status as is for explicit values
|
|
if (status === 'active') return 'active';
|
|
if (status === 'missed') return 'missed';
|
|
if (status === 'ended') return 'ended';
|
|
if (status === 'ringing') return 'ringing';
|
|
|
|
// If no status is set, default to 'ended'
|
|
return 'ended';
|
|
});
|
|
|
|
// Get formatted call status text for voice channel conversations
|
|
const callStatusText = computed(() => {
|
|
if (!isVoiceChannel.value) return '';
|
|
|
|
const status = normalizedCallStatus.value;
|
|
const isIncoming = isIncomingCall.value;
|
|
|
|
if (status === 'active') {
|
|
return t('CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS');
|
|
}
|
|
|
|
if (isIncoming) {
|
|
if (status === 'ringing') {
|
|
return t('CONVERSATION.VOICE_CALL.INCOMING_CALL');
|
|
}
|
|
|
|
if (status === 'missed') {
|
|
return t('CONVERSATION.VOICE_CALL.MISSED_CALL');
|
|
}
|
|
|
|
if (status === 'ended') {
|
|
return t('CONVERSATION.VOICE_CALL.CALL_ENDED');
|
|
}
|
|
} else {
|
|
if (status === 'ringing') {
|
|
return t('CONVERSATION.VOICE_CALL.OUTGOING_CALL');
|
|
}
|
|
|
|
if (status === 'no-answer') {
|
|
return t('CONVERSATION.VOICE_CALL.NO_ANSWER');
|
|
}
|
|
|
|
if (status === 'ended') {
|
|
return t('CONVERSATION.VOICE_CALL.CALL_ENDED');
|
|
}
|
|
}
|
|
|
|
return isIncoming
|
|
? t('CONVERSATION.VOICE_CALL.INCOMING_CALL')
|
|
: t('CONVERSATION.VOICE_CALL.OUTGOING_CALL');
|
|
});
|
|
|
|
const lastNonActivityMessageContent = computed(() => {
|
|
// If it's a voice call, use the voice call text with icon
|
|
if (isVoiceChannel.value) {
|
|
return callStatusText.value;
|
|
}
|
|
|
|
// Otherwise use the regular message content
|
|
const { lastNonActivityMessage = {}, customAttributes = {} } =
|
|
props.conversation;
|
|
const { email: { subject } = {} } = customAttributes;
|
|
return getPlainText(
|
|
subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
|
|
);
|
|
});
|
|
|
|
const assignee = computed(() => {
|
|
const { meta: { assignee: agent = {} } = {} } = props.conversation;
|
|
return {
|
|
name: agent.name ?? agent.availableName,
|
|
thumbnail: agent.thumbnail,
|
|
status: agent.availabilityStatus,
|
|
};
|
|
});
|
|
|
|
const unreadMessagesCount = computed(() => {
|
|
const { unreadCount } = props.conversation;
|
|
return unreadCount;
|
|
});
|
|
|
|
const hasSlaThreshold = computed(() => {
|
|
return (
|
|
slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
|
|
);
|
|
});
|
|
|
|
defineExpose({
|
|
hasSlaThreshold,
|
|
});
|
|
</script>
|
|
|
|
<template>
|
|
<div class="flex flex-col w-full gap-1">
|
|
<div class="flex items-center justify-between w-full gap-2 py-1 h-7">
|
|
<!-- Voice Call Message display with icon -->
|
|
<div
|
|
v-if="isVoiceChannel"
|
|
class="flex items-center gap-1 mb-0 text-sm line-clamp-1"
|
|
:class="{
|
|
'text-green-600 dark:text-green-400': normalizedCallStatus === 'ringing',
|
|
'text-woot-600 dark:text-woot-400': normalizedCallStatus === 'active',
|
|
'text-red-600 dark:text-red-400': normalizedCallStatus === 'missed' || normalizedCallStatus === 'no-answer',
|
|
'text-slate-600 dark:text-slate-400': normalizedCallStatus === 'ended'
|
|
}"
|
|
>
|
|
<!-- Explicit icon based on call status -->
|
|
<!-- Missed call or no answer -->
|
|
<i v-if="normalizedCallStatus === 'missed' || normalizedCallStatus === 'no-answer'"
|
|
class="i-ph-phone-x-fill text-base inline-block flex-shrink-0 text-red-600 dark:text-red-400 mr-1"></i>
|
|
|
|
<!-- Active call -->
|
|
<i v-else-if="normalizedCallStatus === 'active'"
|
|
class="i-ph-phone-call-fill text-base inline-block flex-shrink-0 text-woot-600 dark:text-woot-400 mr-1"></i>
|
|
|
|
<!-- Ended incoming call -->
|
|
<i v-else-if="normalizedCallStatus === 'ended' && isIncomingCall"
|
|
class="i-ph-phone-incoming-fill text-base inline-block flex-shrink-0 text-slate-600 dark:text-slate-400 mr-1"></i>
|
|
|
|
<!-- Ended outgoing call -->
|
|
<i v-else-if="normalizedCallStatus === 'ended'"
|
|
class="i-ph-phone-outgoing-fill text-base inline-block flex-shrink-0 text-slate-600 dark:text-slate-400 mr-1"></i>
|
|
|
|
<!-- Ringing incoming call -->
|
|
<i v-else-if="isIncomingCall"
|
|
class="i-ph-phone-incoming-fill text-base inline-block flex-shrink-0 text-green-600 dark:text-green-400 mr-1"
|
|
:class="{ 'pulse-animation': normalizedCallStatus === 'ringing' }"></i>
|
|
|
|
<!-- Ringing outgoing call -->
|
|
<i v-else
|
|
class="i-ph-phone-outgoing-fill text-base inline-block flex-shrink-0 text-green-600 dark:text-green-400 mr-1"
|
|
:class="{ 'pulse-animation': normalizedCallStatus === 'ringing' }"></i>
|
|
|
|
<span class="text-current truncate">{{ callStatusText }}</span>
|
|
</div>
|
|
|
|
<!-- Regular Message display -->
|
|
<p v-else class="mb-0 text-sm leading-7 text-n-slate-12 line-clamp-1">
|
|
{{ lastNonActivityMessageContent }}
|
|
</p>
|
|
|
|
<div
|
|
v-if="unreadMessagesCount > 0"
|
|
class="inline-flex items-center justify-center flex-shrink-0 rounded-full size-5 bg-n-brand"
|
|
>
|
|
<span class="text-xs font-semibold text-white">
|
|
{{ unreadMessagesCount }}
|
|
</span>
|
|
</div>
|
|
</div>
|
|
|
|
<div
|
|
class="grid items-center gap-2.5 h-7"
|
|
:class="
|
|
hasSlaThreshold
|
|
? 'grid-cols-[auto_auto_1fr_20px]'
|
|
: 'grid-cols-[1fr_20px]'
|
|
"
|
|
>
|
|
<SLACardLabel
|
|
v-show="hasSlaThreshold"
|
|
ref="slaCardLabelRef"
|
|
:conversation="conversation"
|
|
/>
|
|
<div v-if="hasSlaThreshold" class="w-px h-3 bg-n-slate-4" />
|
|
<div class="overflow-hidden">
|
|
<CardLabels
|
|
:conversation-labels="conversation.labels"
|
|
:account-labels="accountLabels"
|
|
/>
|
|
</div>
|
|
<Avatar
|
|
:name="assignee.name"
|
|
:src="assignee.thumbnail"
|
|
:size="20"
|
|
:status="assignee.status"
|
|
rounded-full
|
|
/>
|
|
</div>
|
|
</div>
|
|
</template>
|
|
|
|
<style lang="scss" scoped>
|
|
/* Animation for ringing calls */
|
|
.pulse-animation {
|
|
animation: icon-pulse 1.5s infinite;
|
|
}
|
|
|
|
@keyframes icon-pulse {
|
|
0% {
|
|
opacity: 1;
|
|
}
|
|
50% {
|
|
opacity: 0.5;
|
|
}
|
|
100% {
|
|
opacity: 1;
|
|
}
|
|
}
|
|
</style>
|