1124c1b4c2
Twilio voice now uses first-class `Call` records as the source of truth for call state, instead of storing it on `conversation.additional_attributes` and `conversation.identifier`. Each call gets its own record, its own `voice_call` bubble matched by `call_sid`, and its own conference name keyed off `Call.id`. Multiple calls on the same conversation (for `lock_to_single_conversation` inboxes) now work correctly, and the conversation card stays in sync with the real latest message. Fixes https://linear.app/chatwoot/issue/PLA-121/lock-to-single-thread --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
104 lines
3.2 KiB
Ruby
104 lines
3.2 KiB
Ruby
# == Schema Information
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#
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# Table name: calls
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#
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# id :bigint not null, primary key
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# direction :integer not null
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# duration_seconds :integer
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# end_reason :string
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# meta :jsonb
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# provider :integer default("twilio"), not null
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# started_at :datetime
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# status :string default("ringing"), not null
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# transcript :text
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# created_at :datetime not null
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# updated_at :datetime not null
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# accepted_by_agent_id :bigint
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# account_id :bigint not null
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# contact_id :bigint not null
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# conversation_id :bigint not null
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# inbox_id :bigint not null
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# message_id :bigint
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# provider_call_id :string not null
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#
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# Indexes
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#
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# index_calls_on_account_id_and_contact_id (account_id,contact_id)
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# index_calls_on_account_id_and_conversation_id (account_id,conversation_id)
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# index_calls_on_message_id (message_id)
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# index_calls_on_provider_and_provider_call_id (provider,provider_call_id) UNIQUE
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#
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class Call < ApplicationRecord
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# All valid call statuses
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STATUSES = %w[ringing in_progress completed no_answer failed].freeze
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# Statuses where the call is finished and won't change again
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TERMINAL_STATUSES = %w[completed no_answer failed].freeze
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store_accessor :meta, :conference_sid, :recording_sid, :parent_call_sid, :initiated_at, :ended_at
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enum :provider, { twilio: 0, whatsapp: 1 }
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enum :direction, { incoming: 0, outgoing: 1 }
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belongs_to :account
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belongs_to :inbox
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belongs_to :conversation
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belongs_to :contact
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belongs_to :message, optional: true, inverse_of: :call
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belongs_to :accepted_by_agent, class_name: 'User', optional: true
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has_one_attached :recording
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validates :provider_call_id, presence: true
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validates :provider, presence: true
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validates :direction, presence: true
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validates :status, presence: true, inclusion: { in: STATUSES }
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scope :active, -> { where.not(status: TERMINAL_STATUSES) }
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scope :by_conference_sid, ->(sid) { where("meta->>'conference_sid' = ?", sid) }
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def self.find_by_provider_call_id(provider, sid)
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find_by(provider: provider, provider_call_id: sid)
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end
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def default_conference_sid
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"conf_account_#{account_id}_call_#{id}"
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end
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def display_status
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status.to_s.tr('_', '-')
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end
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def from_number
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incoming? ? contact.phone_number : inbox.channel&.phone_number
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end
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def to_number
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incoming? ? inbox.channel&.phone_number : contact.phone_number
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end
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def recording_url
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return nil unless recording.attached?
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Rails.application.routes.url_helpers.rails_blob_url(recording)
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end
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def push_event_data
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{
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id: id,
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provider_call_id: provider_call_id,
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provider: provider,
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direction: direction,
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status: display_status,
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duration_seconds: duration_seconds,
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conference_sid: conference_sid,
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accepted_by_agent_id: accepted_by_agent_id,
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started_at: started_at&.to_i,
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ended_at: ended_at,
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from_number: from_number,
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to_number: to_number,
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recording_url: recording_url,
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transcript: transcript
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}
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end
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end
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